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How To Resolve Intellipaat Complaints: A Step-By-Step Guide

How To Resolve Intellipaat Complaints

Intellipaat is one of the most popular e-learning platforms in India, offering a wide range of courses in trending domains like AI, cloud computing, DevOps, data science, and more. However, like any company, Intellipaat also faces occasional complaints about its services. 

If you are looking for How To Resolve Intellipaat Complaints, don’t worry – there are options available to get your problems resolved.

Understanding Common Intellipaat Complaints

Some of the most common complaints against Intellipaat include:

– Course quality not being up to the mark

– Incomplete or outdated course content

– Issues with instructors and mentor support 

– Problems accessing course materials 

– Non-receipt of course completion certificate

– Billing and refund issues

Most complaints are around course quality, content, refund or access issues. Complaints typically arise when Intellipaat updates its curriculum or phases out certain courses. 

How Long Does Intellipaat Complaint Resolution Take?

Intellipaat aims to resolve most complaints within 5-7 working days. However, some complaints involving refunds, loan settlement, content updates, or instructor issues may take longer – around 15-20 days.

If your complaint requires technical work or coordination with multiple teams, allow Intellipaat some additional time to investigate and fix the problem. Stay in touch with their support team to track resolution progress. But if your Intellipaat complaint is about refund issues or loan settlement, it is suggested to act immediately to save your CIBIL score.

Step-by-Step: Filing an Intellipaat Complaint 

If you face any problems as an Intellipaat learner, first file a complaint directly with their support team. Here is the standard process:

  1. Visit the Intellipaat Support Page

Intellipaat provides 24×7 support through email, phone, WhatsApp, Telegram, and live chat. Access all contact information on their Support page.  

  1. Select the Right Contact Option 

To get faster assistance, use the phone, live chat, or Telegram/WhatsApp contact options. For less urgent complaints, you can send an email and expect a response within 24 hours.

  1. Provide Relevant Information

When contacting Intellipaat support, provide complete details like your registered email ID, course details, order ID, etc., along with a description of your complaint. Providing as many specifics as possible will allow for quicker resolution.

  1. Follow Up Regularly

After registering your complaint with Intellipaat, follow up with them proactively for updates instead of waiting passively. Send polite reminders if you do not receive any response within 2-3 working days for your complaint. 

  1. Escalate if Needed

If your Intellipaat complaint remain unresolved despite repeated follow-ups, demand to speak to a manager via call or email. Be polite yet firm and state you need higher intervention to get your issues addressed.

How to Resolve Intellipaat Complaints 

Besides the direct complaint process, there are a few other ways to seek redressal if you face problems with Intellipaat:

Raise your Voice in Social Media  

You can use Social media platform like X.com to reach to company officials and get quick attention in your complaint. You can search for persons sitting at higher management by company name and then tag them in your post. Do not forget to include proper hash tags and mentions if you really want some action in your complaint.

Post on Intellipaat’s Facebook Page

Intellipaat has an official Facebook page with over 630K followers. You can post about your complaint here, but ensure you are polite and factual in your post. Their social media team is quite responsive and aims to resolve highlighted issues quickly.

Use Voxya Consumer Forum

Voxya is India’s leading consumer complaint forum. If communication with Intellipaat fails to solve your problems, file a complaint at Voxya for free. Your complaint gets published online and shared with thousands of people, creating pressure for redressal. Intellipaat has responded to most Voxya complaints positively so far.

Conclusion

When it comes to how to resolve Intellipaat complaints, first reach out to their support team directly regarding any issues you face. While Intellipaat’s support is generally responsive, if your queries remain unresolved, don’t hesitate to escalate further on consumer forums like Voxya.

The online consumer complaint platform allows you to file grievances regarding Intellipaat’s service, track their redressal status, and enable consumer authorities to intervene for satisfactory settlements. Utilizing such channels can help fast-track resolution in case Intellipaat’s own channels fail to promptly address your issues.

If you do not get any resolution in your complaint, you should file a case in Consumer Court through an experienced consumer forum lawyer.

We hope this guide helps in answering how to resolve Intellipaat complaints and it gives you more clarity on resolving Intellipaat complaints through proper channels.

Also Read- https://voxya.com/stories/resolve-complaints-against-miles-education/

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Lodge consumer complaint in consumer forum & consumer court

Felicitations to our development team! They have added one more module in our Voxya platform. As you all know that Voxya is a platform for resolving consumer complaints quickly, so we have extended the platform to include one more obvious user in the ecosystem, i.e. Lawyers. Now, advocates can register on our website and can provide assistance to needy consumers. They can lodge consumer complaint in consumer forum and consumer court on consumer’s behalf. Presently, there are no charges for consumers to post & resolve their consumer complaints online at Voxya. Similarly, consumer forum lawyers will be able to register free on the website.

lodge-consumer-complaint
If you are an advocate then you can register yourself at Voxya.com by going to any complaint or company page and then clicking “Help Consumers” link there. You will be presented with a form asking for personal & professional details. Please note that we are doing manual screening and approval for new lawyer accounts at our platform so be ready to provide additional details like Bar council number, name of the State Bar, name of the Bar Association, Bar Council ID etc.

Once you are registered as lawyer, you can start helping consumers to lodge consumer complaint in consumer forum. As a lawyer you can decide and charge fee from consumers directly for providing your legal services. Though no one has registered as lawyer yet (as on date 23rd Feb 2017) to lodge consumer complaint in various consumer forums but we hope that very soon we will start getting help from advocates. We are hoping that this addition in our platform will make the entire ecosystem robust, efficient and speedy.

If you have any questions regarding this, please do not forget to contact us here. Also please feel free to lodge your complaint online. We are here to resolve your complaints!

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RedBus online consumer complaint resolved

Hurrrray!! Once again we have successfully resolved a RedBus online consumer complaint by using our unique platform. On Monday, Rani Subramanian filed an online consumer complaint at Voxya.com against RedBus. She booked a bus ticket through RedBus to travel from Chennai to Tirunelveli and paid Rs.1799/- for the ticket. But due to some fault in the RedBus system she did not receive any e-ticket.

When she contacted support at RedBus they told that since confirmation of ticket was sent to her by the system so the amount cannot be refunded. She also tried to cancel the ticket at RedBus but it did not work. After trying everything, she decided to post online consumer complaint at voxya.com. You can check her original complaint posted here: http://voxya.com/view-complaint/e_ticket-not-issued-but-amount-debited-on-booking-bus-ticket/155

On receiving the RedBus online consumer complaint, we started a social media campaign and contacted RedBus. Also, like always, we requested customer to share her complaint via social media platform like Facebook and Twitter.

RedBus complaint resolved

Within just two days time, the customer received a refund from RedBus in her account and we have received a “Thank You” email from Rani Subramanian. Again we have successfully resolved another consumer complaint at our platform! We are happy that we are able to help consumers and resolve consumer complaints quickly 🙂

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How companies should resolve consumer complaints

If you are a company or brand, you should admit that mistakes happen. You might be 99% perfect but still that 1% figure leaves enough space for lot of unhappy customers. So, resolving consumer complaints are important to succeed in business.

When you get a consumer complaint, you can either lose an angry customer or choose to hear him patiently, and get a brand advocate for life. Actually the companies should regard customer complaint as an opportunity. If an annoyed customer is successfully pacified then there are chances of building trust and long-term relationship with him.

It is not necessary that companies should invest a lot for resolving consumer complaints. Even very simple steps can make huge difference. Lets see how companies and brands can easily resolve consumer complaints:

1. When an upset customer tells his story, the companies needs to hear him with all ears. Anger can recede rapidly if someone listens to a customer’s grievance.

2. Empathize with the customer. Brands should understand the emotions of the customers, and let him know that his pain (grievance) is genuine.

3. Apologize sincerely. Customer does not always need compensation, instead they want an apology from someone who has authority in the company.

4. Act quickly to resolve the issue. The companies should allow their customer service teams to offer discounts, compensation and gifts etc to convert the unhappy customer into satisfied advocate.

5. Cure the problem. For becoming successful business, it is important to find out the real reason why that mistake occurred. Any faulty process should be removed or modified so that mistakes should not get repeated.

Finally, it may seem easier to let an angry customer go and focus on new customers. But successful businesses know the power of customer satisfaction to achieve better customer retention.