Computers, mobile phones, and digital devices along with an Internet connection have changed the way people live, providing them with many benefits. Like everything, these too have a drawback. When the same information technology that is useful to us makes us vulnerable to the threats online it results in financial or emotional damage. This could be because of a cyber crime.

Meaning of Cyber Crime

Any activity which is unlawful in nature, by the means of a computer, or any digital communication device which is being used to commit a crime is known as a cyber crime. Committing a cyber crime is not possible without the help of a proper Internet connection.

Cybercrimes have two main categories:

• Criminal activities that involve computers
• Criminal activities that use computers

The activities which target computers involve the use of malware, for example, a virus.

Criminal activities that use computers for a cybercrime mean the spreading of malware, inappropriate or illegal images, and information.

How to report a Cyber Crime Complaint?

Users who have been subjected to illegal activities through a computer or device can lodge a complaint with the cyber cell of the Police Department. Here are a few examples of the types of cyber crimes committed in the country which are often reported;

Lottery scam, cheating scam, online transaction fraud, fake call fraud, insurance frauds, business email compromises, information or data theft, banking fraud, mobile application or website-related crimes, email fraud, social media crimes, and ransomware.

Steps to report Cyber Crime Online

Step 1: Visit the official website registered with the cyber crime department. Type in cyber crime complaint registration in Google or any other search engine. Users can directly access the page through the link cybercrime.gov.in

This link redirects users to the menu page of Ministry of Home Affairs, the national cyber crime reporting portal.

Step 2: In the home page, the first row has seven options, namely;

• Report women and child related crime
• Report other cyber crime
• Track your complaint
• Cyber volunteers
• Resources
• Contact us
• Helpline

Crimes related to women and children can be reported anonymously for precautionary measures. To know more about cyber crime, the page provides a list on which complaints can be filed. This list includes child pornography and child sexually abusive material, cyber bullying, cyberstalking, cyber grooming, online job fraud, online sextortion, SIM swap scam, debit, and credit card fraud, phishing, spamming, impersonating and identity theft, data breach, ransomware, virus worms and Trojans, website defacement, cryptojacking, denial of services and distributed DoS, espionage, online drug trafficking, pharming, and smashing.

Step 3: To report a crime anonymously, in the first option, and click on the file complaint option.

This opens a menu tab where users are directed to read a list of FAQs and terms and conditions before filing the complaint. After going carefully through the details, click on I accept.

Step 4: Another menu tab opens with three options on top Complaint and incident details, suspect details, preview, and submit.

Here, from complaint and incident select the category of complaint from the dropdown arrow and selection options provided. Users can also add extra incident details such as;

• The proximate time and date of the incident or occurrence.
• Reasons why users have delayed reporting the crime if it has been delayed.
• The state, union territory, district, and police station of the area where the incident had occurred.
• Additional information about the incident with a limit of 1500 characters.

After filling in all the details, select save and next.

Step 5: In Step 5 the users have already filed the complaint along with incident details. switch on to the next bar concerning suspect details, description of any information that the user or victim has played an important role in tracking the crime.

Step 6: The preview and submit option is given to ensure that all details and inputs are relatable and correct information. Information added to mislead the cyber cell of the Police Department is an illegal act and is punishable.

These six steps can be followed to lodge a complaint with the cyber cell Police Department at a national level.

How to Track and report cybercrime complaints

Step 1: Click on the login option, select your state, and give your login ID along with your mobile number. Enter the captcha to submit.

If you are a new user, the link will be provided for you to create an account through complaints registered.

Step 2: Click on the OTP option to get the OTP before logging in or submitting. Never share personal OTP with anyone, and try to delete the OTP message from the device in which it was received for privacy purposes.

Step 3: Once you are logged in, you can follow the similar process of lodging a complaint as shown in the previous steps.

How to Report other crimes online?

Step1: To report other crimes related to cyber cell, visit the same website. Click on the report other crime option, where a similar portal opens and the user reads terms and conditions along with FAQ. Reading the privacy policy is necessary, click on I accept after going through the menu tab details.

Step 2: A menu tab opens with two options- Citizen login and authorized agency login. The details of your state name, username or complainant name, mobile number and OTP.

Step 3: Receive the security code or OTP from the website enter OTP and do not share with anyone else. Users will now be logged in.

Document requirements for lodging cyber security complaints

Users are requested to check the website of their state’s cyber police department. They need different records and documents for different complaints. It will be mentioned in the website itself as complainants proceed with the cyber crime.

For email related complaints

Explain the incident in the explanation box and paste a screenshot of the email, or share a copy of the alleged email. This email should be from the original receiver, avoid forwarding it. It must have a header if any.
Have a hard and soft copy ready, share this soft copy through a CD-R only.

For social media complaints

Take a screenshot of the page, media or profile, URL of the alleged content. maintain hard and soft copies.

For mobile application complaints

Cyber cell crime is very common which is why users are recommended to keep their location switched off as long as possible. Take a screenshot of the application harming the mobile. Include soft copy of the bank statement if any transactions were made from the victim’s account through the mobile application, or for the mobile app. Maintain soft copies of every transaction made.

For business email compromises

Financial information of the following things should be provided in a soft copy- Originating location, name, bank name, and bank account number. Name, bank name, bank account number and bank location of the recipient. Intermediary bank name if available, date, amount of transaction and SWIFT number. Additional information can be included if available, do this by referencing and writing things like FAV (In favour of) and FFC (For further credit).

For data theft

Include a copy of stolen data, copyright certificate of the data which was stolen, and details of suspected individuals who must have stolen the data, if available.

When the company suspects any particular employee, the details required to be provided are- their appointment letter, list of duty assigned, list of clients with whom the individual has been in touch with, used devices of the suspect connected with the company, the proof that they have stolen and sold the data to any other client, gadgets assigned to the individual or employee, and non-disclosure agreement.

For ransomware

The phone number, email ID or any other platform through which the ransom has been demanded. Users are required to take a screenshot of the malware, if attached to the mail or message.

These are the basic types of crimes for which users usually visit the cyber crime portal. For Bitcoin and other related complaints, visit the official portal for the list of information that you need to provide.

As one can see, filing a cyber crime complaint using a government portal can be an extremely time-consuming affair. However, in a situation where you are already feeling harassed, having to slog for hours on end is definitely not a pleasant sight. To that, add the fact that many cases of cyber crime even after being filed, do not result in any long-term consequences for the criminal. Now it becomes quite easy to understand why even in age of rapid digitalisation, the statistics of cyber crimes reported stay more or less constant.

However, if you want your concerns to be heard, and definitive actions to be taken, Voxya may be the right platform for you. Voxya is an initiative to help consumers across the nation take charge of their rights and provides an easily accessible way to regain legal control. The legal team at Voxya collects complaints from disgruntled consumers and sends violators notice through email, post and/or WhatsApp so as to ensure complaints have a higher chance of being acknowledged without the involvement of official forces.

So, if you or a loved one have been a victim of cyber crime, do not hesitate to file a complaint with https://voxya.com/ today.

Cyber Crime Helpline Number

The current cyber crime helpline number is 1930. If you are a victim of Cyber Crime, Dial 1930 to register a cybercrime complaint.

If you become a victim of consumer fraud or online fraud or facing issues related to consumer fraud then you can file a complaint at Voxya.com, India’s trusted online consumer complaint platform to resolve consumer complaints.

Trusted 1 Lac+ consumer.

1. What is BookMyShow?
2. Most Common Issue Reported for BookMyShow Complaints
3. How to resolve BookMyShow complaints?
   • Customer Care
   • Social Media
   • Online Consumer Forum
4. How can I file a BookMyShow complaint at Voxya?
5. How Voxya help in resolving BookMyShow Complaints?

What is BookMyShow?

BookMyShow is an online platform that allows users to book tickets for movies, events, plays, and activities and indulge in several other fun events happening near you.

BookMyShow is an aggregator service for the entertainment industry whereby we can assist you with information and ticketing for movies and various other events across many cities all over India.

Through its “BookMyShow” mobile application and website (“BMS Platform”), Bigtree provides a User with the ability to purchase and/or reserve tickets for cinemas, plats, concerts, sports events, etc throughout India.

Most Common Issue Reported for BookMyShow Complaints

Some most common issues reported for BookMyShow complaints are given below:

• A refund not given or initiated by them
• Charged excess amount or taking internet handling charges
• Amount deducted but ticket not booked
• Offer not given in spite of fulfilling all Terms and conditions

How to resolve BookMyShow complaints?

Using the following easy steps a consumer can resolve consumer complaints against BookMyShow easily.

Resolve BookMyShow Complaint Via Customer care

Customer care and support teams are always ready to help consumers. If you are facing any issues or disputes with the services given by them, then you can raise your concern with the customer care team.

Customer care number: BookMyShow customer care phone number is 02261445050. You can dial this number to get answers to all your general queries. They are available 24X7.

BookMyShow customer care email ID: You can write your dispute to BookMyShow customer care email ID at helpdesk@bookmyshow.com

Resolve BookMyShow Complaint Via Social Media Channels

Social media is a very powerful platform for every company to build an online reputation. Contacting or addressing consumer complaints becomes easier using social media channels. You can connect BookMyShow’s team through social media channels:

BookMyShow Twitter Page: https://twitter.com/BookMyShow/

BookMyShow Facebook Page: https://www.facebook.com/BookMyShowIN

BookMyShow Instagram Page: https://www.instagram.com/bookmyshowin/

Resolve BookMyShow Complaint Via Online Consumer Forum

Nowadays, an Online consumer forum has become the most popular platform to show your frustration against the company and get a resolution of your complaints. Consumer helpline, Jago Grahak Jago, Voxya, etc. are the most renowned consumer complaint platform that helps consumers to get justice against the injustice done by the company. You can file a complaint on these consumer complaint websites to get a solution to consumer complaints. If you want to take legal action against the company then Voxya is the best option for you.

How can I file a BookMyShow complaint at Voxya?

If you’re not happy with Book My Show, you can make a complaint right now:

1. You can visit this page “File a Complaint” page and fill out the form.
2. Select BookMyShow and write your complaint according to your concern.
3. Enter your personal information to create your account.
4. Choose the best method for the redressal of your complaint.
5. Submit your complaint.

However, before registering a complaint, you should

• Contact BookMyShow customer service first;
• Keep a record of all emails and chats with customer service; and
• Gather documentation such as bills, payment receipts, and photographs to back up your claim.

How does Voxya help in resolving BookMyShow Complaints?

Voxya helped thousands of customers to find a resolution. You can take the help of voxya in raising your voice and get a resolution by utilizing our social, legal, and business network.

You can file consumer complaints very easily by going through voxya website. When your complaint is filed we will start a social media campaign and try to contact company officials via mail. This works because no one wants to show a bad image about their support. Also based on your choice we will draft and send professional legal notice to the company through registered post and it can prepare consumer case documents and help you in approaching consumers court.

What is the meaning of F.I.R?

So basically the full form of F.I.R is FIRST INFORMATION REPORT. FIR is a document containing the essential details committed of a criminal offense. It should be observed that FIR is not conclusive evidence of a crime committed by an individual It is a written document or report prepared by the police based on any criminal or cognizable offense. This report is based on the information provided by the victim or any other person on behalf of the victim. FIR is the start point for an investigative process for a specific crime. A cognizable offense can be reported by anybody (who suffered from it) to the police in written or oral form. Even in some extreme cases, a victim can also report an FIR through a telephone message or can file an FIR Online.

What is the Importance of filing an F.I.R

There are lost of importance of filing an F.I.R online some are as follows-

1. Helps to take immediate actions
2. You don’t have to go to the physical station
3. Proceed the case fast
4. No missing documents

What is a complaint and who can file it? 

A complaint is one where you want to report the commission or omission of an act that is an offence under the law for the time being in force.

Therefore, any allegation made against any individual person, organization, state authority would be a complaint.

Now the question arises as to who can file a complaint? 

The law in our country does not necessarily require us to be the victims of an incident to file a case. This means FIRs can either be lodged by the person who is a victim or the aggrieved due to a particular incident. In normal circumstances, not all complaints need to be written, a complaint can either be oral or written Alternatively, an FIR can also be filed by a person who is not directly involved in the commission of an offence, nor is affected by it, but has witnessed it. Therefore, merely a witness to the commission of an offence has the locus standi to file a complaint, even if the actual victim does not. 

How to present content in FIR?

An FIR contains the following things:

• FIR file name
• Name of the victim, or name of the person who is filing the complaint on the victim’s behalf
• Description of offense (facts of the incident)
• Date, time, and location of the crime
• Statements of witness (if any)

How to file an FIR (First Information Report)?

According to section 154 of the Act Code of Criminal Procedure, 1973, the 4 step procedure is given below should be followed while filing an FIR:

• The details are written down by the police provided by the victim orally about the commission of the cognizable offense.
  
• Then, the written form of the complaint must be read by the victim or the supplier of the information or makes a complaint. It is their duty and right to read the complaint recorded by the cop carefully to avoid any uncertainty in the future.
  
• The person signs the complaint or puts the left thumb impression on the document (if he/she is unable to read and write) after reading it and verifying that the details that are recorded by the police are as per the information given by him/her. The sign is required to make sure that all the information provided by him/her is relevant.
  
• In the end, the victim must ask for a copy of the FIR. This is also their right to have a copy of the FIR without any charges.

What is E-FIR?

E-fir means to file FIR online by visiting official portable. E-FIR made the system very easy and the complaints can be filed from home.

In India, most of the population is not aware of E-FIR.

But as we all know most of the person or complainant mainly use to go or visit police station because a large no of the population lives in rural or semirural areas which are underdeveloped and most people even today not familiar with the technology.

Which states provide filing of FIR online?

The following states allow filing an FIR online by the complainants. 

• Tamil Nadu
• Himachal Pradesh
• Jharkhand
• Bengaluru city
• New Delhi
• Madhya Pradesh
• Haryana
• Odisha
• Patna city
• Kolkata city

The process of filing an FIR online in all these states is more or less similar, just visit their official police services website and search for the tab of filing a complaint or FIR online. Keep all your details ready and make sure you submit them correctly. 

Significant things to bear in mind while filing FIR:

When filing an FIR you must fill in the personal data. There will be the following options:

• Enter the name of the complainant: fill in the name of the person wishing to lodge the e-FIR.
• Enter the name of the father/mother: Fill out the name of the parents of the complainant.
• Enter the Address of the complainant: full address should be entered
• Enter the telephone number of the plaintiff: the mobile number works for the plaintiff.
• Enter the email ID of the complainant: Email-ID is relevant as you will receive a copy of your e-FIR by email for verification.

FIR information can’t be changed: You can’t change the contents of the FIR until you file an FIR. On the other hand, at any point afterward, you may give the police additional details.

Online FIR in Delhi

Step 1: Open the website of the Delhi police. 
Step 2: Fill in the details like your name, father\ mother’s name, address and email id, and mobile number.
Step 3: Submit the form. See here a detailed guide to filing online FIR in Delhi.  

How to file a fir online in New Delhi?

• Step 1:  Go to the official website of the concerned police station. The concerned police station will be depended upon the place of incident you want to complain against. A simple Google search will give you the official website of the police station.  (For example: For Delhi Police, visit the Delhi Police official website https://delhipolice.gov.in/).
  
• Step 2: Generally, on most of the police websites, on the home page there will be an option, “Service”. Search for the tag and click on it to move further in filing your complaint. 
  
• Step 3: Once you click on the Services tab, there appears a drop-down with many options These are the different categories of cases. Depending upon the nature of your complaint, select the category which fits you best. 
  
• Step 4: Once you select the appropriate category, you will be redirected to a new page. Here, you must fill in the details based on the nature of your complaint. Then click the Search/Submit tab. Be very careful with the details and re-check them before submitting them.
   
• Step 5: If you have filled in all the details and submitted them, you will receive a copy of the FIR via an email at your registered email address. 

What can you do if your FIR is not registered?

It is illegal to not register an FIR. The remedies available are:

1. You can meet the Superintendent of Police or other higher officers like Deputy Inspector General of Police & Inspector General of Police and bring your complaint to their notice.
   
2. You can send your complaint in writing and by post to the Superintendent of Police concerned. If the Superintendent of Police is satisfied with your complaint, he shall either investigate the case himself or order an investigation to be made.
   
3. You can file a private complaint before the court having jurisdiction.
   
4. You can also make a complaint to the State Human Rights Commission or the National Human Rights Commission if the police do nothing to enforce the law or do it in a biased and corrupt manner.
   

What is the next step after filing an FIR?

The police conduct investigation, which may include arrests. Once the investigation has been concluded the police will record all their findings in a Challan or charge sheet. If it is deemed that there is enough proof on the charge sheet the case goes to court.

On the flipside, after their investigations, if the police conclude that there is not enough evidence or proof that a crime has been, committed they can close the case after justifying their reasons in court. If the police decide to close the case, they are bound to inform the person who filed the FIR of their decision.

Hope this article will help you to file an FIR online. If you are looking for a solution to the consumer complaint then you can file a complaint now!