Real Estate Complaints

Buying real estate is a big decision, isn’t it? And it surely does not happen every day and we buy it with lots of hope and excitement inside us.

No one likes to get cheated or even face any difficulties after spending so much. But, what to do if your real estate company isn’t delivering as per its promise to you?

What if you don’t get what was promised or the possession is being constantly delayed? Do you know the answer? No? Don’t worry you are at the right place!

This article will explain:

- What are real-estate complaints?
- What are some of the famous real estate companies in India?
- Types of real estate complaints. (Most common issues reported)
- How to resolve your real estate complaints?

Yes, this article will solve these questions, So sit back, relax, and continue reading! So let’s start with the most basic question, what are real estate complaints?

The term ‘Real Estate’ refers to the property consisting of land, and any structure or buildings on it. It involves the purchase, sale and development of land, residential and non residential buildings.

Buying or selling of house/property is one the biggest decisions a person has to take in his life and for this people generally look for agents/brokers. The Real Estate agents/brokers have an in-depth knowledge of all the available properties in and around their domain.

However, there are many agents/brokers who make wrong use of this information. They make promises to their client and in return deliver them nothing and in this way trap them. Real Estate fraud is one of the most commonly occurring frauds in India.

Real Estate fraud/scam occurs when an individual or an agency uses false/wrong information for any real estate related transactions. The most common types of Real Estate complaints include False promises, Delayed Approvals, Mortgage fraud, Foreclosure fraud, title fraud and Value fraud.

Mortgage fraud refers to the omission of crucial information related to the real estate property which can result in fraudulent transactions.

Title fraud happens when the ownership(title) of the property is falsely changed. For instance, one person sells the property to another person by claiming to be the owner of the house.

Value fraud occurs when the buyer is misinformed about the real/actual value of the property.

Famous Real Estate Companies of India

Presently the real estate industry of India is at $170 Billion and is constantly rising. Below are some of the famous players of this industry.

DLF Ltd:
It was founded by Chaudhary Raghvendra Singh in 1946. They started by creating 22 urban colonies in Delhi. Today DLF is the largest real estate company in India which is publicly listed. They have their possessions in 15 states and 24 cities.

Prestige Estates Projects Ltd:
Founded in 1986, They are currently one of the top real estate companies of Chennai. They have completed over 210 projects covering 80 million sq ft. The company is operating in the southern part of India and has its projects in cities like Chennai, Hyderabad, Kochi, Mysore, Mangalore, and Goa.

NBCC India Ltd:
It was founded in 1960 as the Govt. of India civil engineering enterprise. Having headquarters in Delhi they have a revenue of Rs 6,384 Cr with a profit of 227 Cr and a sales growth rate of 19.5% in the last 3 years.

Indiabulls Real Estate Ltd:
In commercial and residential properties, Indiabulls real estate stands for its excellence and luxury. They are also one of the largest real estate companies in Chennai. Having a revenue of Rs. 5,015 crores they clocked profits of 493 crores.

Brigade Enterprises Ltd:
Founded in 1986, they have their projects in Bengaluru, Mysuru, Mangaluru, Hyderabad, Chennai, and Kochi. Having a revenue of Rs. 2,973 crores they clocked profits of 427 crores with a sales growth rate of 13.41%.

Oberoi Realty Ltd:
Oberoi Realty is one of the best real estate companies in Mumbai. They have made a significant difference in the ease, comfort, and efficiency of the people who trusted them and choose to live in their possessions.

Phoenix Mills Ltd:
Phoenix Mills are extremely popular for building mega retail malls, entertainment complexes, commercial spaces, or hospitality units. With revenue of Rs. 2,194 crores the clocked a profit of 504 crores. They have their possessions in Mumbai, Bengaluru, Chennai, Pune, Agra, Indore, Lucknow, Bareilly & Ahmedabad.

Godrej Properties Ltd:
Godrej is continuing its excellence with a 122-year-old legacy! In 2010 they did an IPO which raised $100 Million. Having a revenue of Rs. 2,322 crores they clocked profits of 319 crores. Godrej stood 2nd in Asia and 5th in the world in Global real estate sustainability benchmarking.

Omaxe Ltd:
Mr. Rohtas Goel started Omaxe in 1987. Rohtas was a first-generation entrepreneur and a civil engineer. In 2007 they got listed in both BSE and NSE. With revenue of Rs. 1,146 crores they clocked profits of Rs. 50 crores.

Sunteck Realty Ltd:
They are a Mumbai based real estate company that delivers exceptional projects in the luxury and the ultra-luxury segment. In 4 years the company managed to complete 6 projects. With revenue of Rs. 774 crores they clocked profits of 171 crores.

Yes, these were some of the most popular real estate companies of India and I believe you may probably have come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Real estate frauds have constantly been rising and strict actions are the need of the hour so now let’s see some of the most common real estate complaints seen among the peers.

Most Common Issue Reported for Real Estate Complaints

Refund not given:
The most common issue seen is that the people don’t receive their refunds. Thousands of consumers from cities like Bangalore, Mumbai, Pune, Kolkata, New Delhi etc. have added a complaint on Voxya about how their real estate company is not providing a refund of the security deposit.

Some companies are even asking for more money to close the account. Lots of people suffer from this problem as the company doesn't provide the refund and the customer support even stops replying to the customer or in most cases never gives a satisfactory reply.

Delay in Possession:
Do you like fake promises? No one does! And imagine dreaming to shift to your new home but every time the date arrives the real estate company delays the possession. That makes you feel angry, doesn't it?

Delay in possession is one of the most seen complaints in big cities like Bengaluru, Mumbai & Pune, and is often done by some of the most popular builders. People spend insane amounts of money on their homes and some even take loans. Consumers on Voxya have shown how they have been cheated and no one is listening to them now.

False Commitments:
Imagine being promised to get spacious rooms with roof top windows and an open balcony. You can already sense the calmness and the happiness of your own home, can’t you? But what if you get the opposite of what is being promised?

False commitments are also a very popular complaint type while listening to consumers against real estate companies. Lots of people have received incomplete work and some received the exact opposite of what was being promised to them!

Hidden Charges:
Let’s accept it, no one likes the hidden charges instead in financial transactions we all love transparency. On Voxya people have shared their stories of how at the time of possession they were not given the key to the house and an extra hidden charge was asked!

Builder not responding:
Good customer support is what a lot of potential customers seek in a company and bad customer support is the biggest red flag for a lot of people. On Voxya we have seen a lot of complaints where people are expressing how at the time of need the builder stopped responding and showed absolute pathetic customer support.

As we have seen the most possible disputes, let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Real Estate Complaints?

So what steps can be taken to prevent such Real Estate issues? Firstly you should read each and every agreement document in detail carefully. You should avoid rushing and finalizing the details. You should do a thorough background check of the builder/agents/brokers prior to signing the contract.

Moreover, getting an appraisal of the property helps you to get the fair value of the property. Finally, you should not be lured by their verbal promises. Rather, you should have them in writing on printed paper so that you can use it as evidence if required further.

Step 1: File a formal complaint with your Builder
You can send a written complaint to your Builder with all the supporting documents that you have. The contact details of all the builders are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.

Step 2: File a complaint in RERA
If the project is registered with RERA then you can file a complaint in RERA. Filing a complaint in RERA is easier than before. Now you can save yourself from all the hassle. Now Anyone can file a complaint on RERA’s website. Here’s a step by step procedure for you to file a complaint:

Go to your state official website. On the portal search for the complaint registration page and find the link to file a complaint.

Click on the registration link and fill all the necessary details. You will need details like Name, address, contact details and project details.

Once the form is fully filled one needs to pay a fee of Rs. 1000 or Rs. 5000 in case of filing complaints before the Adjudicating Officer.

Step 3: Take your Builder to the consumer court
If the project is not registered in RERA then you can file a case in consumer forum. To raise a complaint below are the steps that you need to follow:

Send a Legal notice:
A complainant must issue a formal notice to the real estate company before filing a complaint in the consumer court. As per the norms, the consumer must inform the builder about the things bothering him/her. If the developer doesn't resolve the issue and doesn't give a satisfactory answer you can proceed with your process.

File a Consumer case:
In case of not getting a satisfactory response or no response at all, you can go ahead to submit your complaint at the consumer court.

A consumer can file a complaint about Forfeiture of the amount, cancellation of the project, enhanced external development charges, hidden charges, any alteration in land use, layout plan or structures, fraud in the booking of your property, construction on unauthorized land, construction without obtaining requisite approvals, sub-standard construction quality, not providing completion certificate or delayed possessions.

Once you have completed all the form works you can go ahead and pay the fees. A complainant needs to pay the fees according to the category to which he/she belongs to.

If the complaint is worth less than 20 lakhs then it will be addressed by the district consumer disputes redressal forum. The fee for filing a complaint in this category is Rs. 100 to 500.

If the value of the property is above 20 lakhs then the issue will be addressed by the State consumer dispute redressal commission.

If the value of the property is above 1 crore then the National consumer disputes redressal commission will address the issue.

How to track a complaint filed in the consumer court?

A complaint once filed in the consumer court can also be tracked on the consumer court website.

To access the status of the complaint the following details will be required:
Docket number
Registered mobile number

If you are finding all this information overwhelming and can’t manage to do it all alone then let Voxya help you strengthen your voice and solve disputes from your side.

Let’s Conclude this:
Buying real estate is already a hectic task and getting troubles over them is an absolute nightmare. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are real estate complaints? Famous real estate companies in India, Types of real estate complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.

We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Get your complaint sorted. File your Complaint at Voxya now!

Most Common Issue Reported for Real Estate Complaints

Fake Project

Delay in possession

Builder not responding

Refund not given

False commitment

Hidden Charges

Security deposit refund not received (Nestaway Technologies Private Limited) ^Open

I have rented a flat from nestaway in the month of March . Due to lockdown the move-in formalities was not completed so they postponed the move-in to a later date . Though they asked me to pay a month's rent and told me that later it will be re...

Aug 26, 2020 by Akanksha Sharma

Compensation not given as per agreement for not giving possession of flat within time (Xrbia Ambience Realty Llp) ^Open

Refer my booked flat at A*, at Talegaon, Ambi site. As per registration agreement, builder is liable to refund the money paid to them at an interest of *% per annum if they fail to give possession within ** months of registration. Registration...

Aug 25, 2020 by Subrata Bhattacharya

Unnecessary chargesNestaway (nestaway) ^Open

I have been charged unnecessarily from Nestaway. The amount is **** And when I put move out they are asking to pay *****/-. I am trying to contact they since a month No-one is responding properly. I am fed up with their service and in t...

Aug 25, 2020 by Shreya Padhy

Refund Not yet received (Nestaway Technologies Private Limited) ^Open

Moved out on **rd July Move out inspection completed Refund was supposed to be done on day * . No refund have been received yet Raised a ticket escalation level * No response from them...

Aug 13, 2020 by TUSHAR DODIA

Security deposit and rent not refunded (Colive) ^Open

I had reserved Colive Highland on **th Aug ****.Paid even the deposits and rent.As I was not able to move in to the property due to my posting at Delhi, I informed the sales person.Even though I had not moved in ,colive team had willfully modif...

Aug 12, 2020 by Krishnakanth

Refund of plot which were not allotted by builder (shine city infra project pvt ltd) ^Open

Dear Sir, I have booked a plot in Mar-**** on EMI basis with m/s Shine City Infra, Varanasi and two year continuously deposited the EMI after that it was realized that company is not serious and not buy the appropriate land for allotment, so i...

Aug 12, 2020 by NELESH KUMAR GUPTA

BUILDER FROUD (KUMAR CONTRUCTION) ^Open

HI, Dear Sir, Maine **** me chawal me room book kiva tha par kumar contruction ka builder mr.prakash kumar abhi passation nahi de rahva hai.. please aap meri help karo ...

Aug 11, 2020 by AMIT ANAJI THAKUR

Fraud Not Returning the money (Usashi Realstates Private Limited) ^Open

The company have taken the money last *.* years before. Now they are not refunding the amount or neither they have started the construction on the land. The land is total vacant and full of bushes and trees. The company have given me the post d...

Aug 07, 2020 by Parikshit Das

Checkout not initiated even after leaving the property asking for next month payment (Colive) ^Open

I had booked Colive from **th July, they promised I could leave after * month, and the deposit of * months will be refunded. But since, the day I checked in, i did not get any proper response from anyone, just one day, they said, notice of * mo...

Aug 04, 2020 by Rahul Kumar

Booking Amount not refund (Mounthill Realty Pvt Ltd The RainForest ) ^Open

I have booked * BHK flat on August **** by paying the amount of *Lakh. But after that I have paid another *Lakh so total I have paid * Lakhs as of now. But after that my mother-in-law and later on my father got diagnosed as cancer and I have l...

Aug 02, 2020 by Debasis Ghosh

Builder refusing to return deposit paid on flat booking (Vtp Realty) ^Open

VTP Realty has refused to return my deposit amount of Rs.***,***.** (one lac) paid towards booking of flat in their VTP Solitaire project. My first request to them to refund was made on **th Nov **** via email, then chased on **.**.**** and fin...

Aug 02, 2020 by JITENDRA KATE

Developer not giving money back (Delhi infratech limited) ^Open

I had booked *bhk flat in delhi infratech ltd, developer ,promised to provide flat within * yr from booking but till today even a single brick is not plant in project.Had signed mou n deposited rs *,**,*** in nov ****.now whenever I called n...

Aug 01, 2020 by Sunil Joshi

Refund of deposit not received (nestaway) ^Open

I booked a room in March **** in Noida. I paid all the amount and deposit too. But after that lockdown happened due to which I was unable to move into that room. As It was not possible for me to go I cancelled the booking on *th july ****. Afte...

Aug 01, 2020 by Mandeep Kaur

Amount deducted from security deposit (Nest away ) ^Open

Nestaway deducted Rs **** from my security deposit even though I paid all my rents and charges. I raised the complaint and after * months of follow up they closed my request....

Jul 31, 2020 by sahil jindal

Nestaway Technologies Deposit amount not received (Nestaway Technologies Private Limited) ^Open

I used to stay in nestaway apartment in bangalore.in **-***, suncity apartments, bangalore. I have given ***** as a deposit amount when i moved in *.* years ago. I vacated my house on **th july ****, and they have completed the inspection ev...

Jul 31, 2020 by Puneet Jain

Refund of invested money in Alchemist township india limited (Alchemist township india limited) ^Open

Dear sir, I have invested in your company alchemist township India limited. on **/**/**** in your for a period of Five Years Six Months. As per this project prior to the expiry of the period as aforesaid, i may obtained refund of such amount, ...

Jul 30, 2020 by Sanjit Kumar Prasad

Not received ordered sareee (Master Roofing) ^Open

I ordered one saree but another saree I received.i requested to return that.but they didn't reply me....

Jul 29, 2020 by Rajander Reddy

NoBrokerRent Maintenance charges Scam (Nobroker Technologies Solutions Private Limited) ^Open

I did maintanace payment of Rs. ***** dated **th July and I received an email that your transaction is suspicious and copy of your maintenance bill to be submitted by **th July else refund will be initiated automatically with *% penalty ...

Jul 29, 2020 by Ambati Srikanth

Unethical Scam Behavior None Leads after Paid service Listing (India Property Online Pvt Ltd) ^Open

I listed my property for free in https://www.indiaproperty.com/ website on *th June **** . The next day I got call from Ms.Rajalakshmi from India property (*********** , ***********) briefed me about their paid services and promised me that i ...

Jul 29, 2020 by Vijayaraghavan

Collected charges towards service but no service provided (Nobroker Technologies Solutions Private Limited) ^Open

I had paid rent of ***** + *% charge of Rs. ***. Once transaction was made like every other month. They sent communication that the same is suspicious and demanded tenancy agreement failing to provide the same would attract *% charges over and ...

Jul 27, 2020 by Edith Maria Sequeira

Money debited from my account but rent not paid to landlord account (Nobroker) ^Closed

I paid rent for the month of June through no broker app while doing the transaction it's said that within * working days it will be credited to my landlord account. Today it's being * days no update on delay and I was seeking help through custo...

Jun 13, 2019 by Nitesh Kumar Singh

Not giving refund (Nes Homecare & Lifestyle Services Pvt Ltd) ^Closed

I have registered with the company Nes Homecare & Lifestyle Services Pvt Ltd (Mychores.in). Before registering they have committed that within */* they will provide a maid. But even after **/** day, they are unable to provide the maid so I have...

May 09, 2019 by Varsha Ratish Padwal

Delay in possession of flat (Ahuja Construction) ^Closed

I have booked flat with Ahuja construction in the year **** and was told will get the possession by May ****. But till date, I have not heard from them what is the status. I am paying interest to the bank from ****. I have released the amount a...

Apr 28, 2019 by Sarita Menon

Home construction not yet finished (Arthi Construction) ^Closed

On Nov-**** we entered into a contract with Arthi building construction. The duration was * months to finished all the work. But they not yet finished work. We inform them * months before we need to do a house warming ceremony on Oct-****. The...

Apr 17, 2019 by Dejendran

Security deposit not refunded (Quikr) ^Closed

In the month of March, I was asked to vacate the building. Within next one month as they had to hand over the building for the p.g purpose. Since that time I have a mail chain going on to get my security deposit money back. Mr Anand from Quikr ...

Apr 09, 2019 by Monali Pradhan

Servuce tax on flat (Agrawal Property Dealer) ^Closed

Agrani has taken a service tax from me against flat booking before approval for their project from government. Now i have cancelled before project approval but they are not returning ***** in the name of service tax....

Dec 08, 2017 by Ravi kant