Postal Complaints
Postal or courier service is considered to be one of the cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lacs as recorded in May 2008.
Well, India has many local and international courier companies providing postal service, but still, consumers file courier complaints at some point in time. Things can always go lousy such as late deliveries or items in the package get damaged, and the list can go on.
If you have encountered any such postal complaint with your courier company, you must have brought it to their notice, but many complaints against the courier company remain unresolved. According to stats in 2020, 1449 grievances are pending unresolved in the Indian Post Office and stats could be different for other courier companies.
There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination.
In this article, we have mentioned India's famous postal companies, and the types of courier complaints the customers face with them.
Famous Postal or Courier Companies in India
1. Indian Post Office: Indian Postal Service serves as a backbone to the society with a network of almost 1,56,600 post offices in India, with nearly 90% operational in the rural part while the rest 10% in the urban area. Since 1854 Indian post offices have served the country. In the 1850’s they used to deliver happiness to people in 10 paisa postcards and yellow envelopes, and still, they are delivering happiness to people all around the globe. Today, there is no such village or town in our country, which is not covered by the Indian Postal Office. Also, it is a public or government courier service, so the charges of sending a parcel across the globe would be comparatively cheaper when compared to the other private courier companies.
2. Ecom Express: Ecom Express private limited is one of the leading logistic providers. It has more than 36,000+ employees currently working with them and is all geared up to create more employment opportunities in the future. Now, Ecom Express covers more than 27,000 pin codes and is delivering the packages to more than 2650+ cities. Their prime motto is to deliver the parcels with the utmost speed, safety, and reliability nationwide to all industries. They provide various services like Express Services, Digital Services, and Fulfillment services but many times they get complaints for courier service.
3. Delhivery: Founded in the year 2011, and headquartered in Gurugram, Harayana, Delhivery Pvt Ltd is one of the most trusted and leading brands, when it comes to sending parcels around the globe. Delhivery has a nationwide network, covering almost every country, state, district, the town as well as villages. They cover 17,500+ pin codes and 2300+ cities only in India. Delhivery is one of the most reliable courier companies for shipments. Even during the pandemic situation of COVID-19, when people were afraid of stepping out of their home, Delhivery courier company kept on working, so that they could fulfill the needs of society. But like any other player they too receive many complaints against them.
4. FedEx: Formed in the year 1973, FedEx, or rather Federal Express, is an American multinational delivery service company. The company is known for its overnight shipping services, along with providing real-time updates of the location of the parcel to the clients. Though this has become a common feature in today’s era, this system of tracking the location of packages or tracking AWB numbers was introduced by the FedEx courier company. FedEx courier company provides shipment facilities all around the globe. Currently, FedEx has 16 clearance facilities in India but sometimes they are unable to locate the whereabouts of their shipment.
5. DTDC Courier: Desk to Desk Courier and Cargo or DTDC Express Limited or DTDC is the same. It is an Indian courier company and handles more than twelve million shipments every month. The headquarters of DTDC is in Bangalore (now known as Bengaluru), Karnataka, India. Currently, DTDC has its presence in more than 500 district headquarters through its globally expanded network, covering more than 10,500 franchises and providing the customers with comprehensive and reliable services to 10,500 plus pin codes. DTDC serves in more than 240 international locations, including Canada, USA, UK, Hong Kong, and China. However, customers have filed complaints for missing parcels and no compensation for lost packages.
Types of Postal Complaints or Courier Complaints
With a commendable market share in courier, express and parcel market valuation at almost $4.29 billion, India’s courier and parcel delivery services have managed to make a mark in the entire world of being connected via postal services. But with this rate of growing numbers also comes certain discrepancies, which many times go unnoticed but some even become a topic of discussion.
Like every other service being offered, postal services have also had some minor and major mishaps making people angry over the services like items missing in the package, late deliveries, sometimes no deliveries at all and many more to count. Below is a little comprehensive list as to under what category your grievance might lie if you are to file complaints regarding inadequate or unsatisfactory service by the courier companies in your area.
1. Items missing
With local, national and international deliveries beyond and across the country, people have experienced items missing from their packages raising concerns regarding security and safety of deliverables. Dealing with such a grievance becomes a task in itself because sometimes you as a customer do not get precisely what is missing or might be missing in the package and end up complaining late.
2. Package stuck in customs
Handling of packages at customs has always been a concern with several mishaps coming in the news like un-traceable shipment, mishandling, rude behaviour of people at customs, issues of delivering sensitive packages across the border and many more. But parcels stuck at customs is something which is entirely not under one’s control and managing a track of the same is again a tedious job. Even big courier companies like FedEx and BlueDart have got such complaints registered in the past.
3. Late deliveries
This is a persistent issue, especially with Indian postal services - not getting deliveries on time. Late delivery is like a cherry on the cake of receiving the wrong post. When sending one package from one place to the other, you expect to get it delivered and thus might be taking a buffer for the same. But what if you get to know that you sent it on time, but it got delayed midway? If this has happened to you, then you are not alone as it has been and is a persistent issue with many.
4. Non-cooperative customer support
This is the most common grievance of customers that the customer support is rude and non-cooperative. People in the past have also complained about the lack of availability of the support staff or information regarding shipment. Not getting enough cooperation on post-delivery issues often keeps issues hanging midway and thus delays the resolving process.
5. Wrong products delivered
Wrong delivery is again a most common courier complaint that has been raised in the past by customers. This persistent mistake has refrained many people from using Indian postal services and might not even gain people’s trust if it persists in future as well.
6. No delivery
Not getting your package at all can be frustrating, and such frustrating customers often knock doors of their regional post offices in hopes of getting issues resolved. But to the absolute dismay, either not getting a satisfactory response or often, rude behaviour of support staff increases the pain of the consumers. They end up filing complaints against this issue but usually get delayed justice.
7. Damaged products delivered
Most people complain of mishandling of their packages despite instructions of “handle with caution” being communicated explicitly. No compensation for the same is another issue people face pretty commonly under this category. It is always very frustrating to first receive a damaged parcel and then getting no compensation for the loss from the courier companies.
How to file a complaint against the post office or the postman?
Public grievance portal is an initiative started by the Central Government for addressing the grievances of the general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Postmaster in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office.
1. Register a complaint at the customer care number of the Indian Post Office i.e. 18002666868.
2. Go to pgportal.gov.in (Public grievance portal) and get yourself registered.
3. Select lodge public grievance and then enter all your details and select the department.
4. If the complaint is not resolved, approach the Chief Postmaster General here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
How to resolve courier complaints or postal complaints?
So if you also have had a bad experience in the past with postal services, pretty much above listed possible grievances could be one which you might have faced or might face in future.
To resolve these complaints, you can always call or send an email to them on customer care. If the case goes worse, you can always take them to the consumer forum and file a complaint against them.
1. File support ticket/send an email:
You can always contact courier companies through their official website by going to their contact us section and by sending them an email. The websites and customer service emails of some leading courier companies are:
Delhivery - www.delhivery.com customer.support@delhivery.com
FedEx - www.fedex.com india@fedex.com
DTDC - www.dtdc.in customersupport@dtdc.com
Trackon Courier - www.trackoncourier.com
India Post - www.indiapost.gov.in
XpressBees Logistics - www.xpressbees.com customercare@xpressbees.com
2. Call Customer support:
One of the perfect ways to directly come in contact with the postal company is by contacting it through a phone call for customer support. All these well-known courier companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading postal companies in India are :
Ecom Express Customer Care Number - +91-8376888888
FedEx India Customer Care Number - 1800 419 4343
DTDC Customer Care NUmber - +918025361410, +913340329819, +912233004444
Trackon Courier Customer Care Number - +918023417774, +914446617710, +918334043012, +911145593500, +912228510056
XpressBees Logistics Customer Care Number - 020-49116100
3. Send Legal Notice:
A consumer can send legal notice to Courier company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a Courier company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If the courier company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve postal complaints or courier complaints. We take legal action by sending legal notice to the courier company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you in approaching the consumer forum. We generally receive about hundreds of postal complaints every month.
Most Common Issue Reported for Postal Complaints
Complaints
PACKAGE NOT DELIVERED (Dtdc Courier Service ) Open
This is regarding a complaint against DTDC Courier Service. The matter is summarised below- "A consignment was sent to me at Guwahati from New Delhi on **.*.****. The Consignment No is V********.The consignment was expected to deliver by **.*...
Sep 08, 2020 by HIMANSHU DUTTA
Return Request Label is cancelled by Delhivery (Delhivery) Open
Hi, Tracking Number - ************* http://www.delhivery.com/track/package/************* Above return request was committed to pickup on ** Aug **** but it was postponed till * Sept **** by showing FALSE STATUS as "Delayed pickup requested b...
Sep 07, 2020 by Shudhanshu Gunjal
Consignment not delivered since (DHL EXPRESS WORLDWIDE PACKERS AND MOVERS) Open
Dear Respected Sir, Requesting Strong Action against Mr.Kapil Kirodiwali (to ensure other consumers must not suffer ) of DHL EXPRESS WORLDWIDE PACKERS AND MOVERS,Chennai for his Cheating, Fraud by Non Delivery of My Goods to RAYAGADA,...
Sep 05, 2020 by MAJHI SRAVAN KUMAR
Fraud Charged Extra (Utsav Cargo Movers And Packers ) Open
On **th Aug ****, I had received a quotation of *****/- from them, and on asking are there any other charges, they said you will have to pay *% of the insurance value and *% GST. I agreed to this and took their services. After getting my entire...
Sep 04, 2020 by Sparsh Bansal
Money was refunded by I didn t receive my parcel (Savaliya fashions) Open
I have ordered a dress which costs *** on aug *th I have paid for it but till now I didn't receive any confirmation msg nor my money refunded back I have tried to get in contact with them so many times but I can't plzz help me to get my money b...
Sep 02, 2020 by Aanam minhaj
PAKAGE NOT DELIVRED 21 DAYS PUNJAB TO HARYANA (Delhivery courier) Open
I HAVE BOOKED THE PARCEL ** AUG FROM MALERKOTLA TO HARYANA BUT TILL DATE NOT DELIVERED MY PARCEL. I HAVE **-** TIME MAIL TO DELHIVERY CUSTOMER SERVICE BUT NO ANY POSITIVE REPLY. MY PARCEL REACHED ON DESTINATION BRANCH BUT ** AUG TO NO ANY STATU...
Sep 01, 2020 by IMRAN ALI
Package not delivered (Ecom Express Private Limited) Open
** days over not yet delivered....
Sep 01, 2020 by V RAMESH
DTDC Courier Cargo Package not delivered to me (DTDC) Open
A courier number X******** was shipped from noida to hyderabad chikkadappi DTC branch * months before on **nd may ****. I did not receive the courier since then and when i went to the office they are saying they did not receive the courier T...
Aug 28, 2020 by kaushik
Package not delivered (FedEx) Open
I have booked a package from Japan with expedited shipping which was very high for me but considering that I wanted the package early and thinking that this company which boasts of exceptional service went ahead with it. The package was booked ...
Aug 28, 2020 by K Karthik
Parcel missing (Sree Ramadhasu Motor Transport SRMT ) Open
I sent a bag of books from kavadiguda, hyderabad to sattenapalli through SRMT transport on ** june **** Even after * months package was undelivered and agents of transporter are answer less. ...
Aug 27, 2020 by Gvsaikumar
My shipment was not delevered and not return also (Dhelivery courier service) Open
On **st july my percel was pickup from Guwahati E and the estimated delivery date was *rd August but after pickup after the end of everyday the estimated delivery date get extend by * day each and every day from *rd August to *th August the del...
Aug 26, 2020 by Nabajit mandal
ILLEGALLY HOLDING MY PACKAGE AND NOT DELIVERING (Delhivery Courier Pvt Ltd ) Open
I ordered a machine for my business purpose on **th August. The supplier shipped it on **th August via Delhivery. It reached their bhiwandi hub on **th August. Since then there is no update on delivery. When I tried calling their customer servi...
Aug 26, 2020 by Shrikant Murhekar
Delay in delivery (Delhivery courier service) Open
My pet's life is at stack because of this delivery company. I ordered alfa alfa hay on *th of August but I didn't receive my parcel yet. My doe is going to have babies and she is not eating anything else except hay. I don't have any hay with me...
Aug 25, 2020 by Anushri Bhattacharyya
Package not delivered (Delhivery) Open
I placed an order with the e-commerce site called Bonkers corner and they put the delivery through Delhivery. I was given a code to give to the delivery man but he never came and the website showed that the parcel had been delivered. I contacte...
Aug 25, 2020 by ANUKRITI YADAV
Package not Delivered due to poor handling by FedEx with Mumbai Customs (Fedex India) Open
My parcel was expected to deliver from USA to Mumbai on Monday **th August ****. It has arrived in Mumbai on Sunday August **th ****. I had given my authorization to FedEx for custom clearance on Friday August ** itself to ronald.pereira@fedex....
Aug 25, 2020 by Nirav Lodaya
Courier parcel undelivered (Delhivery Pvt Ltd ) Open
My parcel was sent from Ludhiana ** days back and Delhivery courier services are not delivering my parcel and not providing contact details for me to pick it up also. It is the worst customer service...
Aug 25, 2020 by Ganesh Prasad
All damaged goods recived with late delivery (Kuber Logistics Packers Movers pvt Ltd ) Open
On */**/**** they collected my goods from palava city Mumbai to relocate my good , it was supposed to be delivered in kolkata ****** poddar vihar complex , for which they gave the commitment of approx **-**days. After ** days when I started enq...
Aug 25, 2020 by Ankit Chowdhury
Package not delivered (DTDC) Open
DTDC : X******** Complaint Number : ******** raised on **th Aug a>The delivery boy did not contact , gave invalid information about incorrect address. b>The delivery boy contact number did not have incoming call facility c>Instead...
Aug 24, 2020 by Arvind Kumar Jha
Package not deliverd (EcomExpress) Open
I paid to ecomexpress through google pay and the amount was debited but the ecomexpress refused to give the package and it was returned. Later i try to contact the Ecomexpress and Ajio but i did not get any response from both side and my money ...
Aug 21, 2020 by Smita
Not yet deleivered (Professional Couriers) Closed
DOcket NO NSK****** is handed over at Nashik Bracnch (***********) on **th June. It is not yet delivered after ** days. Professional Courier teams are not yet responding and giving accurate clarity where is the shipment...
Jun 24, 2020 by DInesh
Missing ITEMS (DTDC) Closed
I had parceled a DTDC courier from Mangalore to Ramagundam. My tracking number is D********. The package was received on **/*/**** but it was found that in the above package many items were missing i.e Roasted Cashew nuts ( ***g, Rs *** ) and...
Jun 22, 2020 by Sandhya Kamath
Delhivery courier (Delhivery courier) Closed
Waybill/tracking number : ************* its been * weeks and i have not received any phone call from the courier company for the collection of the Parcel...
Jun 22, 2020 by Joel
Package not delivered (Delhivery) Closed
I got a call from delhivery delivery boy.he asked me to pick the courier from about one km from my house.I told him to come to my house but he refuses.so I refuses to take the courier.In afternoon delhivery site shows your courier is delivered....
Jun 22, 2020 by Rahul
Package not delivered but marked as delivered (Delhivery) Closed
Tracking ID - ************* My package is not delivered but marked as being delivered, I don't know where my package went. Multiple cameras are installed at delivery location, it is easy to prove that no delivery happened. Delhivery Custome...
Jun 21, 2020 by Rehan Kumar
Package not being delivered (Gati kwe india) Closed
My docket no is *********. The package was booked on */**/**** and to be delivered on **/**/****. But still the package is not delivered. No one is receiving the call . They have misplaced our package . Pls look into it asap...
Jun 20, 2020 by Kansal pharma
Package not received (Delhivery courier) Closed
My client didn't received the parcel...it was dispatched from kolkata..i asked courier person...they didn't have details with them...who the person received it...awb no *************.....
Jun 19, 2020 by Mamta agarwal
Delivered Damaged goods (Aluminium Sheet ) Closed
I had send a parcel through DTDC to Gujarat from Delhi on *th June and it reached there by **th June (too late) as they promised to deliver it with *-* days and they took ** days, *nd the parcel i delivered is damaged, Why DTDC charges high...
Jun 19, 2020 by Abhishek Garg
Package Not Delivered (Delhivery Courier Pvt Ltd ) Closed
We have Purchased goods from jaipur , supplier booked it through Delhivery Courier Pvt.Ltd on *rd june ****. Package reached Lucknow hub on *th June ****. we have not been contacted by courier people , nor anyone came to deliver . we have comp...
Jun 18, 2020 by Rakhi Srivastava
Package routed to wrong hub (EcomExpress) Closed
I was supposed to receive an important delivery and I have chosen to ship using ecomexpress but they have sent to wrong hub stating the pin code was wrong. I have seen the parcel and the address along with pin code was very clear. Now they are ...
Jun 17, 2020 by Sstish
Damaged in transit (Delhivery Courier Pvt Ltd ) Closed
I am a delhivery client. I ship LEDs through delhivery to other states. This month they damaged * of LEDs ( ** Inch LEDs) i sent. Whenever i send mails to their client support, they never reply. The are just running away, Just avoiding my mai...
Jun 16, 2020 by Ankit
I have not received my parcel (Huda Beauty foundation) Closed
I have ordered by looking an add on instagram but i was not expecting that it is a fraud company wen i tried calling customer care they tried to hack my bank acc and some *** have been deducted from my acc they said add the UPI id coz ur raisin...
Jun 16, 2020 by Arbiya
Package is Delayed and Rude Behavior Missed accessing important medicines (Professional Couriers) Closed
Hi Team, I have been waiting to receive my parcel as i have sent the keys and package is reached to hyderabad Nizampet office * days back and when i tried calling for my delivery they did mention that they cannot deliver which is strange and...
Jun 16, 2020 by Jagan Dunna
Service complaint (Delhivery courier) Closed
Sab se fudu service hai delhivery courier ki... ** din ho chuke hain mujhe mera parcel ab tak nahi mila... Na koi phone uthata hai costumer care pe. Bina matlab ke fudu bana rahe hai aj kl karke... ...
Jun 16, 2020 by Jaspreet Singh
Package not picked up from the listed location (E Com Express) Closed
A courier boy calls me anonymously from nowhere and state that if I will come to main market only the will pickup the product. when I have clearly mentioned address the why they are not coming there to pickup if it is not possible same should b...
Jun 16, 2020 by Parul Gazta
Package not delivered (Tandon Enterprises) Closed
One consignment booked from Pune to Karnal on **/*/****, vide your receipt no. *************, still not delivered...
Jun 12, 2020 by AB Source Biologics Pvt Ltd
Package not delivered but it shows it been delivered (Delhivery) Closed
I received code for delivery.. Didn't use it. No call from delivery person. Just shows on Delivery website that it's been delivered. ...
Jun 12, 2020 by Nikita Ramaswamy
RUIN MY CAREER (Deep Logictech (INDIA) Private Limited) Closed
Hi Sir/Madam, I was software Engineer at Deep LogicTech for almost * years(** June **** to * May ****).I have also always completed my reponsiblity but when i gave my resignation at ** April at DeepLogicTech .this company shown its true co...
Jun 04, 2020 by Naveen Rana
Package not delivered (DTDC) Closed
My friend send me a courier from Ghaziabad on **st May that is still not arrived on ** may to Etawah although both cities are in same state. Not sure currently where is my consignment or what is the expected date of delivery. Customer care pe...
May 31, 2020 by Prakhar Agarwal
Package misplaced (Blue dart) Closed
I shipped my package(House and Vehicle Keys) from Mumbai to Bengaluru on **th of May ** which was scheduled to be received by **th of May ****, but they misplaced this. Post several calls, mail follow up and twitter post they agreed and told th...
May 21, 2020 by Saumya parashar
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's