Postal Complaints
Postal or courier service is considered to be one of the cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lacs as recorded in May 2008.
Well, India has many local and international courier companies providing postal service, but still, consumers file courier complaints at some point in time. Things can always go lousy such as late deliveries or items in the package get damaged, and the list can go on.
If you have encountered any such postal complaint with your courier company, you must have brought it to their notice, but many complaints against the courier company remain unresolved. According to stats in 2020, 1449 grievances are pending unresolved in the Indian Post Office and stats could be different for other courier companies.
There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination.
In this article, we have mentioned India's famous postal companies, and the types of courier complaints the customers face with them.
Famous Postal or Courier Companies in India
1. Indian Post Office: Indian Postal Service serves as a backbone to the society with a network of almost 1,56,600 post offices in India, with nearly 90% operational in the rural part while the rest 10% in the urban area. Since 1854 Indian post offices have served the country. In the 1850’s they used to deliver happiness to people in 10 paisa postcards and yellow envelopes, and still, they are delivering happiness to people all around the globe. Today, there is no such village or town in our country, which is not covered by the Indian Postal Office. Also, it is a public or government courier service, so the charges of sending a parcel across the globe would be comparatively cheaper when compared to the other private courier companies.
2. Ecom Express: Ecom Express private limited is one of the leading logistic providers. It has more than 36,000+ employees currently working with them and is all geared up to create more employment opportunities in the future. Now, Ecom Express covers more than 27,000 pin codes and is delivering the packages to more than 2650+ cities. Their prime motto is to deliver the parcels with the utmost speed, safety, and reliability nationwide to all industries. They provide various services like Express Services, Digital Services, and Fulfillment services but many times they get complaints for courier service.
3. Delhivery: Founded in the year 2011, and headquartered in Gurugram, Harayana, Delhivery Pvt Ltd is one of the most trusted and leading brands, when it comes to sending parcels around the globe. Delhivery has a nationwide network, covering almost every country, state, district, the town as well as villages. They cover 17,500+ pin codes and 2300+ cities only in India. Delhivery is one of the most reliable courier companies for shipments. Even during the pandemic situation of COVID-19, when people were afraid of stepping out of their home, Delhivery courier company kept on working, so that they could fulfill the needs of society. But like any other player they too receive many complaints against them.
4. FedEx: Formed in the year 1973, FedEx, or rather Federal Express, is an American multinational delivery service company. The company is known for its overnight shipping services, along with providing real-time updates of the location of the parcel to the clients. Though this has become a common feature in today’s era, this system of tracking the location of packages or tracking AWB numbers was introduced by the FedEx courier company. FedEx courier company provides shipment facilities all around the globe. Currently, FedEx has 16 clearance facilities in India but sometimes they are unable to locate the whereabouts of their shipment.
5. DTDC Courier: Desk to Desk Courier and Cargo or DTDC Express Limited or DTDC is the same. It is an Indian courier company and handles more than twelve million shipments every month. The headquarters of DTDC is in Bangalore (now known as Bengaluru), Karnataka, India. Currently, DTDC has its presence in more than 500 district headquarters through its globally expanded network, covering more than 10,500 franchises and providing the customers with comprehensive and reliable services to 10,500 plus pin codes. DTDC serves in more than 240 international locations, including Canada, USA, UK, Hong Kong, and China. However, customers have filed complaints for missing parcels and no compensation for lost packages.
Types of Postal Complaints or Courier Complaints
With a commendable market share in courier, express and parcel market valuation at almost $4.29 billion, India’s courier and parcel delivery services have managed to make a mark in the entire world of being connected via postal services. But with this rate of growing numbers also comes certain discrepancies, which many times go unnoticed but some even become a topic of discussion.
Like every other service being offered, postal services have also had some minor and major mishaps making people angry over the services like items missing in the package, late deliveries, sometimes no deliveries at all and many more to count. Below is a little comprehensive list as to under what category your grievance might lie if you are to file complaints regarding inadequate or unsatisfactory service by the courier companies in your area.
1. Items missing
With local, national and international deliveries beyond and across the country, people have experienced items missing from their packages raising concerns regarding security and safety of deliverables. Dealing with such a grievance becomes a task in itself because sometimes you as a customer do not get precisely what is missing or might be missing in the package and end up complaining late.
2. Package stuck in customs
Handling of packages at customs has always been a concern with several mishaps coming in the news like un-traceable shipment, mishandling, rude behaviour of people at customs, issues of delivering sensitive packages across the border and many more. But parcels stuck at customs is something which is entirely not under one’s control and managing a track of the same is again a tedious job. Even big courier companies like FedEx and BlueDart have got such complaints registered in the past.
3. Late deliveries
This is a persistent issue, especially with Indian postal services - not getting deliveries on time. Late delivery is like a cherry on the cake of receiving the wrong post. When sending one package from one place to the other, you expect to get it delivered and thus might be taking a buffer for the same. But what if you get to know that you sent it on time, but it got delayed midway? If this has happened to you, then you are not alone as it has been and is a persistent issue with many.
4. Non-cooperative customer support
This is the most common grievance of customers that the customer support is rude and non-cooperative. People in the past have also complained about the lack of availability of the support staff or information regarding shipment. Not getting enough cooperation on post-delivery issues often keeps issues hanging midway and thus delays the resolving process.
5. Wrong products delivered
Wrong delivery is again a most common courier complaint that has been raised in the past by customers. This persistent mistake has refrained many people from using Indian postal services and might not even gain people’s trust if it persists in future as well.
6. No delivery
Not getting your package at all can be frustrating, and such frustrating customers often knock doors of their regional post offices in hopes of getting issues resolved. But to the absolute dismay, either not getting a satisfactory response or often, rude behaviour of support staff increases the pain of the consumers. They end up filing complaints against this issue but usually get delayed justice.
7. Damaged products delivered
Most people complain of mishandling of their packages despite instructions of “handle with caution” being communicated explicitly. No compensation for the same is another issue people face pretty commonly under this category. It is always very frustrating to first receive a damaged parcel and then getting no compensation for the loss from the courier companies.
How to file a complaint against the post office or the postman?
Public grievance portal is an initiative started by the Central Government for addressing the grievances of the general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Postmaster in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office.
1. Register a complaint at the customer care number of the Indian Post Office i.e. 18002666868.
2. Go to pgportal.gov.in (Public grievance portal) and get yourself registered.
3. Select lodge public grievance and then enter all your details and select the department.
4. If the complaint is not resolved, approach the Chief Postmaster General here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
How to resolve courier complaints or postal complaints?
So if you also have had a bad experience in the past with postal services, pretty much above listed possible grievances could be one which you might have faced or might face in future.
To resolve these complaints, you can always call or send an email to them on customer care. If the case goes worse, you can always take them to the consumer forum and file a complaint against them.
1. File support ticket/send an email:
You can always contact courier companies through their official website by going to their contact us section and by sending them an email. The websites and customer service emails of some leading courier companies are:
Delhivery - www.delhivery.com customer.support@delhivery.com
FedEx - www.fedex.com india@fedex.com
DTDC - www.dtdc.in customersupport@dtdc.com
Trackon Courier - www.trackoncourier.com
India Post - www.indiapost.gov.in
XpressBees Logistics - www.xpressbees.com customercare@xpressbees.com
2. Call Customer support:
One of the perfect ways to directly come in contact with the postal company is by contacting it through a phone call for customer support. All these well-known courier companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading postal companies in India are :
Ecom Express Customer Care Number - +91-8376888888
FedEx India Customer Care Number - 1800 419 4343
DTDC Customer Care NUmber - +918025361410, +913340329819, +912233004444
Trackon Courier Customer Care Number - +918023417774, +914446617710, +918334043012, +911145593500, +912228510056
XpressBees Logistics Customer Care Number - 020-49116100
3. Send Legal Notice:
A consumer can send legal notice to Courier company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a Courier company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If the courier company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve postal complaints or courier complaints. We take legal action by sending legal notice to the courier company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you in approaching the consumer forum. We generally receive about hundreds of postal complaints every month.
Most Common Issue Reported for Postal Complaints
Complaints
CHARGED ME WAY MORE THEN ACTUAL PRICE (Delhivery courier) Open
I had booked delhivery for the shipment of my luggage from Delhi to Ramgarh(Jharkhand) on **nd Sept ****. They took my stuff and weigh it in their office and told me that it is **kgs. I couldn't believe at first because ** kgs was really a big ...
Sep 29, 2020 by MEGHA RANI
Vehicle damaged during delivery (Bharat Packes And Movers) Open
I hired this company for transporting my vehicle, Bajaj Avenger Cruise, from Pune to Kolkata. I was promised that my vehicle would be delivered with utmost care. They charged my Rs **** for the service. The pick-up date was *st September, ****....
Sep 25, 2020 by Satadal Ray
FRAUD SNATCHING (Delhivery Logistics) Open
sir/mam, I hope definitely you help me i try many time on call to shiprocket, & many times delhivery but all denied me ! On the date **aug i create a shipment by on my shiprocket panel AWB no. ************* (samsung Galaxy s* plus) this packet...
Sep 24, 2020 by DEEPAK
Package not delivered and deliverer told he will not deliver my item to my address and he told me i (Ecom Express) Open
I am a person who have been purchasing items from online and getting delivered to my home address even during the pandemic. But when I ordered a pull up bar item from Amazon, the item reached to the courier service near my locality and was out ...
Sep 24, 2020 by Muhammed Pk
Package not delivered (Maxwell Packers) Open
Booked my fridge with Maxwell Packers and movers (Contact person - Ajay Bhati, ****** *****, Address - ***, Shyam Vihar vistar, Dhawas, Near st Thomas school, Girdharipura, Heerapura, Jaipur) on * sep, **** which was packed and taken away from ...
Sep 24, 2020 by Aman Tyagi
FRAUD (LT Online Store) Open
This has reference to my Order# **-**-****** confirmed on **th June ****. Despite repeated email reminders, the Logitech C*** for which I paid Rs ****.** has not been received, nor has the money been refunded. No one answers you phone, all emai...
Sep 23, 2020 by Rajiv Mehrotra
Bikes not delivered (Gati Safe Cargo Movers) Open
I had booked to transfer my bikes from Chennai to Coimbatore using Gati safe transport. After picking up the bikes they have stopped responding. I don't even have a picture of the bikes with them despite asking repeatedly. I'm scared if the bik...
Sep 23, 2020 by Abishekar Chandrashekar
Package Not Delivered (Professional Couriers) Open
I'm Pavan, I have sent my CCTV Hikvision DVR Box through Professional courier tracking number WGL****** on **-AUG-**** from Warangal Telangana to Sirsa Haryana. When I called to sirsa branch his number *********** he said delive...
Sep 22, 2020 by Pavan Kumar K
Package not delivered (DTDC) Open
Booked a parcel from Bangalore to Imphal it’s been a while still showing in transit dtdc courier they are really worst I must say no proper response nothing ...
Sep 22, 2020 by Rajkrishna Paul
Vehicle not provided nor reply over phone (Reba Logistic Pvt Ltd) Open
I had booked Tata ace for transportation of my luggage from Ranchi to Dhanbad and pay full amount for that. After paying full amount they didn't provide me the truck nor taking my phone to reply nor reply over what's up . I had full amount and...
Sep 21, 2020 by Rakesh Kumar singh
HP 2621 Deskjet Printer When I received this Item Printer scanner glass totally damaged But Courrier (Hp Printer) Open
HP printer **** Deskjet...
Sep 20, 2020 by SANI SAHA
Package not delivered (Trackon Courier Pvt Ltd) Open
Inspite of knowing the complete address, the courier service at the lost moment refused to deliver package at my home. When they knew the pin code already, they should not have accepted the order in the first place. The employees are extremely ...
Sep 19, 2020 by Bandana
Delay in package delivery (Jhajharia logistics ) Open
Sir, I have booked a window AC with stabiliser on **th July for Patna from Gurgaon . He had promised me to deliver my goods within a week. But till today I couldn't get the delivery. I have been requesting since **th July till yesterday nume...
Sep 19, 2020 by Navaneet Kumar
Two big sizes trunk s four locking handle and four locks broken and found open valuable things missi (Agarwal Packers And Movers Ltd) Open
Rahul kumar singh, works in Indian navy, GC no -******* , items transferred from kolkata to kochi by agarwal packers and movers LTD. Two big sizes trunk's four locking handle and four locks broken, boxes found opened and valuable items missing ...
Sep 18, 2020 by Rahul kumar singh
Delhivery Missing partial parcel (Delhivery courier) Open
Phone/Mobile: ********** Email: endowtoys@gmail.com Hello sir, I sent a parcel from pune to mumbai. The parcel contained * items. Even while scheduling the shipment i have mentioned there are * items. Today buyer received only one item f...
Sep 18, 2020 by Surekha Satish Jadhav
Package not delivered (Delhivery) Open
I ordered jio phone * on jio website on September *. The jio officials handed over the product to Delhivery. They initially said that it would be delivered on ** September. It was not delivered. When asked they said that they would solve it in...
Sep 16, 2020 by Anupam
Stolen Item From the package (DTDC) Open
Tracking Number : D******** . In between package packed in Chennai and received in Burla someone stole my small rare coin which is stored in a small plastic box . I can't put a price on that it is priceless . it angered me most someone t...
Sep 14, 2020 by Ankit Mohanty
Delay in delivery of shipment at France (Rakhiworldwide com) Open
I have ordered Rakhi gift for delivery to France from India thru Rakhiworldwide.com via online. Due to wrong filling of address by service provider, consignment get delayed after one month and lot of follow up/verbal argument took place to arra...
Sep 12, 2020 by ANOOP SINGH
Charged Triple Amount (Professional Courier) Open
Myself Vishnu D from podalakur A.P-******. Actually the bill amount is Rs.***/- given by professional courier. But the professional courier service from podalakur has charged me Rs.***/- by making me fooled. They can take more amount in type o...
Sep 10, 2020 by Vishnu
Package is not delivered since more than a month (professional courrier Guwahati) Open
My Supplier had sent parcel of fresh black turmeric seeds (** KG) for plantation on *rd August from Guwahati Professional courrier. Tracking Id-GAU******* for delivery to Mundagod Karantaka. This parcel has yet not delivered by Professional co...
Sep 09, 2020 by Vaishali Raul
Package not delivered (Delhivery Courier Pvt Ltd ) Closed
Sir, AWB *************- Got confirmation message that it got delivered on Sunday **-**-****, but it's not delivered to me. Given office address and office was closed on sunday. Complaint so many times but no use. I think delivery boy has done ...
Jul 12, 2020 by Kundan Kumar
Package not Delivered (Pragati Packers & Movers) Closed
On **/**/**** one of my friend wanted to shift house. We booked Pragati packers and movers. On **/**/**** one of the executive came to visit and gave the quotation. The service was finalized for *****. On **/**/**** these household items were l...
Jul 11, 2020 by Manjunath B R
MY GOODS ARE MISSING SINCE 25 DAYS (Navata road transport) Closed
Dear sir my Goods are missing since ** days in Navata transport company...
Jul 11, 2020 by rajasekhar
Package not delivered but it is showing delivered in their system (Xpressbees Courier ) Closed
I have ordered some beauty products worth around Rs **** on **th June at **.** hrs from BTM organics .They shipped the order via xpressbees AWB no ************* on ** nd June.By mistake phone number given on the parcel was wrong and I verified ...
Jul 11, 2020 by Nilanjana Sarker
Return parcel (Mk) Closed
I have book mk watch and as it delivered it's unlike by me so i return and delivery man has come n took the parcel today is **thday snd i didn't get any refund amounty plz take action and i want my amt ₹**** ...
Jul 10, 2020 by Sara
Package not delivered (Professional Courier) Closed
I have sent one package through professional courier from yelahanka to bannerghatta road on * jun ****,but item did not reach the destination till now and neither it could be tracked on professional courier website. Communicated the same to hea...
Jul 08, 2020 by Pasupula Vijaya Bhaskar/Pasupula sindhu
Household Items not delivered by Packers Movers (Goodwill Transport Company Pune) Closed
Dear Sir, I hired a transporter to shift my Car Maruti Celerio, and household things from Pune to my hometown, Kanpur. The household items included following -> a Fridge, a Washing Machine, a Queen size double bed and four "** inch X ** Inch...
Jul 07, 2020 by Vikas Arora
Damage will transit worse in handling the material (Professional Couriers) Closed
Got a record book from my Law college and its damaged worse while its reach me. Its clearly shows because of the worse handling by the professional courier folks. Could be throwing the consignment while loading & unloading. ...
Jul 07, 2020 by Darwin T
Wrong product delivered (Paytm Mall) Closed
i have ordered makeup brushes today i have received the order but when i open the order i saw the box is empty ...
Jul 07, 2020 by shivani tushir
Received wrong products and wrong invoice (Delhivery courier) Closed
*. I ordered * H & M products through myntra on **th June and was delivered to me on **th June by Delhivery courier service in Kohima *. I received four wrong H & M products. *. The *st page of invoice belongs to another customer from Banga...
Jul 06, 2020 by Dkoza
Parcel picked up but no processing has been done (Delhivery) Closed
My package has been picked up on ** june **** but on tracking it says, parcel has not been received. I have sent various mails to the company but no proper response has been received rather they are mailing back saying,"they will escalate the i...
Jul 04, 2020 by Ayush
Package Not Delivered (Delhivery) Closed
My AWB No is *************. My package was picked up from Bangalore on **/**/****. Till yesterday it was showing that it will be delivered today. But now In tracking status it shows I did not place any order from Delhivery. There customer call ...
Jul 02, 2020 by Ananya Chaudhary
Refused to deliver my package (Trackon Courier Pvt Lts) Closed
My courier booked from Vashi, Mumbai to Beed on **.** **** and it arrived at Beed on **.*.****. I received no call or message from local courier office and when I dialed then to know about the status on *.*.****, they refused to deliver my cour...
Jul 02, 2020 by Dhananjay Joshi
Package not delivered (Ecom Express) Closed
My tracking is - ********** is not delivered but ecom express is saying that the order is delivered ...
Jul 02, 2020 by Vibhor jain
Delivery boy postponing delivery (Ecom Express Private Limited) Closed
I had ordered a headset from Gadgetvillas.com and it was to be delivered by Ecom Express. It's been * week since the order status on Ecom Express says "out for delivery". The delivery boy calls everyday, asks for direction but doesn't come. ...
Jul 01, 2020 by Rajbir Singh Tanwar
Order is not delivered (Econ Express) Closed
Excivite did not call me to take the order and the order was canceled, telling me to be absent....
Jul 01, 2020 by Kartik singh
Article not delivered (Postal Department Of India) Closed
I have sent one normal post to Khammam District ,Rajeswarapuram ,TelanganaPin–****** on **.**.**** by dropping in post box of HMT Post Office,Hyderabad(Pin-******). But till now the post was not delivered to the recipient even though ** day...
Jul 01, 2020 by AB
Package not delivered Status say Delivered (Ecom Express) Closed
********** - AWB The delivery guy didn't even attempt to deliver my package. My father tried calling to the office number. But obviously no response. This is the second time this has happened. I see the status "delivered" but i have no idea t...
Jun 29, 2020 by Ashna
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Mamta D
Complaint filed against: Byju's