Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Refund of Security Deposit (Excitel fiber) ^Open

I have terminated my Exitel connection since April month and intimated the company about the same, however, in spite of my several emails and calls they have not processed my refund and it's going to be almost * months now...

Aug 14, 2020 by Akash Agrawal

Net down and customer service unresponsive (Sunrise Star Services) ^Open

My entire office work is dependent on the internet. It has been down since midnight. I messaged the point person then itself and also called in the morning at * AM. He replied saying it will be fixed in sometime. It has been ** hours now and he...

Aug 13, 2020 by Devin Dsouza

Disconnectivity and soo many unresolved tickets (Excitel Broadband Private Limited) ^Open

This is Prashant, I have been facing the issue with disconnectivity for a long time now. In just *-* days I face the same issue. in just ** days I faced the issue for like * times and faced the disconnectivity for around * days. Today I got to ...

Aug 13, 2020 by Prashant jain

SPEED NOT PROVIDED AS PROMISSED (DRIZZLE TECHNOLOGIES) ^Open

Greetings. This is Maria Jasmine Priya from Pondicherry.I am working in Rapidcare Technologies at Pondicherry. Due to COVID ** I have been asked to do work from home. Hence, I have purchased the Cable Internet connection thru Drizzle Technolog...

Aug 12, 2020 by Maria Jasmine Priya

Too much slow speed although we purchased plan (GTPL BROADBAND AHMEDABAD) ^Open

Hello Sir/Madam, We have purchased GTPL Broadband plan of **MBPs a week ag i.e. approx *st Aug **** and today it is **th Aug, within ** days I logged two complaint both has been closed by GTPL team by saying "Resolution Done". Worst service i...

Aug 12, 2020 by Chander Maheshwari

GTPL BROADBAND AHMADABAD frequent disconnection on GTPL broadband (GTPL Broadband PVT LTD ) ^Open

GTPL BROADBAND AHMADABAD - frequent disconnection on GTPL broadband Since activation I frequently raised complain thru GTPL mobile app and with call center. but every time they raise new complain and then close it without asking to close and ...

Aug 12, 2020 by Sachchidanand Dubey

Bill not received (Siti Broadband) ^Open

I opted for siti broadband connection from my local cable operator and was promised that I would receive a bill for the amount that includes (installation+monthly bill) however it's been ** days and still no bill was sent to me. Now the provide...

Aug 11, 2020 by Milan Singh

Not receiving security deposit refund from Spectra (Spectranet) ^Open

i surrendered my connection in March and till date i have made atleast ** follow-ups, yet no one has resolved my complaint. I am completely clueless what to do next ...

Aug 11, 2020 by Abhishek Srivastava

Not replying to my mails (Netplus Broadband Services Private Limited) ^Open

I have taken the plan of Rs ****. In this i should get * months and no installation fee. Now after taking money they are asking Rs **** more and saying that plan is of only * months....

Aug 10, 2020 by Sumeer Kohal

Wifi disconnection (Tikona) ^Open

Hi, I have raised complaint for terminating my connection but I haven't received any response yet. I already have paid till october ****. Please help its urgent...

Aug 10, 2020 by Divyanshu Soni

Static IP Charges reversal (ACT Broadband) ^Open

I have been given consent to ACT team to disconnect my static IP in month of June ****, in spite of that they have been charging for it every month.I have called them several times, send email to their nodal officer appellate authority, no one ...

Aug 10, 2020 by Chitaranjan Patra

Internet not working (Hathaway Broad band) ^Open

My Hathway plan is of * months which cost me **** rs and my plan renews every ** date. At first I faced the no internet issue on **/*/** and it got fixed on **/*/**. During that time my data plan which was given to me at that month got waste an...

Aug 06, 2020 by Rohit Sharma

Delay in Refund (Hathway broadband chennai) ^Open

I have raised a refund request for broadband connectivity as I was told that my locality was not feasible for the connection. I have paid for the connection on July * for which I got a response of the feasibility * days later.The request was in...

Aug 04, 2020 by Vignesh J

DEFICIENT SERVICE (Tata Broadband) ^Open

Dear concern, Please note that there is no connectivity as I write to you and also kindly note that there has been an issue of slow internet speed which we are facing since installation of the above broadband. You are requested to take th...

Aug 03, 2020 by Priyanka Kedia

Took the amount and not even responding (Act Fibernet) ^Open

I have paid **** rupees to act fibernet for internet connectivity on *th july, at the time of payment, they asked me to pay the amount first and then they will provide the connection with in *-* days. But till now i did not get any connection o...

Aug 02, 2020 by K sai hari priya

Ignored after transaction (Hathway braodband Bangalore ) ^Open

Date : **/**/** I get a call from a salesman from Hathway describing a new offer and asked me to pay on their website. Transaction cost: *** rupees Promised time of service: next day ie. **th July After that that same salesman never respon...

Aug 02, 2020 by Paranjay Kotiyal

Long delay in refunding back the extra money paid (Act Fibernet) ^Open

I planned to get the new broadband connection installed on the *rd of June. Act Fiberenet sales person came to my home and checked the connectivity requirements and asked to pay the sum of ****(* months plan along with GST). Due to internet con...

Aug 01, 2020 by Lakkakula Venkatesh

Delay in Installation (ACT Broadband) ^Open

The issue that I have experienced was: I applied for an ACT Fibernet connection two weeks ago, **-**-****. I paid the * month advance. There was no contact from the team till ** days. The **th day, a technician(Kutub Malik) called me and said...

Aug 01, 2020 by Moksh Arya

Frequent disconnection of internet (Hathway) ^Open

Even after repeated complaints to their officials the frequent disconnection problem is not solved....

Jul 31, 2020 by Vaibhav Aggarwal

My broadband no without my tele confirmation disconnected (Airtel Broadband ) ^Open

My broadband no. *********** without my tele confirmation disconnected. Went to Airtel office they suggested to mail to appellate.central@in.airtel.com for reactivate my no. But no response frm them. customer care service not working. Regret be...

Jul 31, 2020 by ashish reddy

Network Issue in Joister (Joister Connect) ^Closed

Took a yearly plan from Joister with amt of *K. Its service is worst. In a week *-* Days, we face network issue. Tried connecting with Customer care..but no any response from them. I want my Money back if they are not capable of providing a goo...

Jul 02, 2020 by Snehal

GTPL Broadband connection (GTPL) ^Closed

I Paid in advance for ** months GTPL plan and they promise me to get connection in *-* Days. But still after **Days i did not get any information or Connection for My Broadband. i tried to connected to the person who process my services but is ...

Jul 02, 2020 by tarunkumar H. Kathiriya

Extra Bill without plan change Airtel Broadband (Airtel Broadband ) ^Closed

This is Bhargav from Hyderabad. Last month I applied for a plan change from *** plan to *** plan as I wanted an increase in the broadband speed. To upgrade my plan, Airtel must change my Router box and give me the confirmation that the pl...

Jul 01, 2020 by Akarapu Bhargav

Hathway Braodband connection not closed despite multiple requests (Hathway boradband Chennai location) ^Closed

Hi, I have taken Hathway Broadband connection in May **** in Chennai where I used to work. I used the connection for one year till May ****. I relocated to other place and asked Hathway broadband team to close my connection. I called them multi...

Jul 01, 2020 by Abhishek Nowduru

No connection since days no action taken given false information (Excitel Broadband Pvt. Ltd) ^Closed

It’s been days that there is no internet connection at all, I’ve been complaining continuously to the customer care, raised tickets, called them hundreds of time but no action taken on resolving the issue. It’s been a pathetic excitel ser...

Jul 01, 2020 by Supriya Rao

Torturing customers in WFH time (Act Fibernet) ^Closed

I used ACT for over two years earlier and it was all fine though the network had issues. then i had to relocate and i called up and asked for the disconnection.. now after three months, i again sent a request for a re-connection of the account....

Jul 01, 2020 by Pradeep Kumar Puppala

GTPL Broadband is down since 6 days (GTPL) ^Closed

Hello Team, My broadband service is down since **th June Afternoon. Raised multiple tickets on call. However, tickets are closed without any action. First Ticket: Raised on **th June. It was closed on **th June without any resolution....

Jun 28, 2020 by Harish Kumar Mudaliar

No internet connection after new installation (Hathway boradband) ^Closed

We have installed hathway broadband last week. They have only taken money but there is no internet connection since installation.. everytime we call them (Vikas and Ashish) they will say they will get back but nothing has been done. Thier serv...

Jun 27, 2020 by Vijeth

ACT Internet not working for 4 days Calls to service center leading to only false promises (Act Fibernet Bangalore ) ^Closed

Internet NOT working for last * days. From ** June. Complaint raised on **th, but no remediation. Numerous calls to service center but give n only FALSE promises. Requests for Supervisor call back going nowhere. No one calls back. ...

Jun 27, 2020 by Prasad

Installation of broadband (GTPL BROADBAND PVT LTD) ^Closed

I have made payment of **** on **/**/****, the sales executive told the installation will be done in next ** hours but it's been more than a week and no one from the GTPL has reached out to for installation, I tried to connect with multiple peo...

Jun 27, 2020 by Ramrao Kulkarni

Delay in installation (Act Fiber Net) ^Closed

Sir i have request for internet connection on *th June and I have Done Payment on **th june but till now I have not get connection yet these is not the way to do with us... And how many days i want to wait please let me no when it will be don...

Jun 27, 2020 by Mohammed sohail

Asianet broadband issue (Asianet Broadband) ^Closed

I am using Asianet Broadband. From march onwards i am facing regular network issues and they are not solving it permanently. They told, due to lockdown they have only limited number of technicians available. But now it is June, and my network i...

Jun 27, 2020 by Monica J R

No internet connectivity (Hathway Hyderabad) ^Closed

This is suyash agrawal, yesterday I applied for Hathway connection for *year and paid amount ****. Today morning **th June **** technical person came to my home and fixed modem and told me that it will start working by *pm and I'll get a call f...

Jun 27, 2020 by Suyash Agrawal

Renewal amount done but showing it as not renewed (Hathway) ^Closed

I have paid renewal amount but amount got deducted from my bank account showing it as transaction failed and it is renewed...

Jun 26, 2020 by Priyanka

Bad internet services by Tikona (Tikona braodband company) ^Closed

From: Herminder bedi <herminderbedi@gmail.com> Date: Sun, Jun **, **** at *:** PM Subject: Fwd: BAN : ********* & ********** _ reference no is *-********** --Frequent Network disconnect issue-- Consumer Court Grievance Number # ******* To: <...

Jun 22, 2020 by Herminder singh

Internet Wont working (Tikona braodband company) ^Closed

I have take a wifi connection with tikona broadband on *th june. From that day internet is not working properly. Try to connect with their employees but no one responding....

Jun 22, 2020 by Mayank Khandelwal

No internet since one month (Excitel Broadband Private Limited) ^Closed

My broadband is probably dead much ago but i found dead after work started after lockdown in june ****. After making various calls to the engineer who fixed it and sending various request email and doing tweets on twitter, nothing happened afte...

Jun 22, 2020 by Rakesh Kumar

NEGLECTED RESPONSE FROM ACT FIBERNET AND INEFFICIENT SERVICES TO RESOLVE MY PROBLEM (Act Fibernet Bangalore ) ^Closed

I have been facing some issues with the internet connection since the **th of June. With regard to the same issue I filed a complaint saying that I contacted the Customer care executives on the same day . It's been more than a week, since I fil...

Jun 21, 2020 by Vismaya V

Airtel broadband (Airtel Broadband ) ^Closed

I paid for the Airtel broadband and I specifically told them I want the connection at the earliest. I paid the said amount but the Airtel guy hasn’t picked my call. I have so much work to do and no internet. ...

Jun 21, 2020 by Diksha Mishra

Not install and not refund my amount till now (ACT Broadband) ^Closed

I have booked act broadband network on may **nd **** and due to delay/ failure installation so that I cancel my connection on **st may **** and I ask to them to refund my amount .they mailed to me it will take ** days .till now I didn't get my...

Jun 19, 2020 by Pavithra