Isp Complaints
The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.
Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.
The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.
Commonly Reported ISP Complaints in India
The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.
So how can an individual deal with broadband complaints?
How to resolve ISP Complaints in India?
1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :
BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800
2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.
3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.
4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.
Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.
Complaints
Internet speed is very slow as per contract (tikona home broadband) Open
since * days internet speed is very slow and the video is buffering.after so many complained registered through your app but the problem not solved yet. please solve it immediately some example of complaining ref no are *-********** and *-...
Aug 27, 2020 by Ramiz Raza
Gcn broadband internet service daily frequent service disturbance (Gcn Broadband Private Limited) Open
Internet service having frequent disconnections from service provider, daily atleast *hours internet service will not be available, one time they took ** hours to fix, some times they fix in **hours, gcn claiming that they were providing **hour...
Aug 27, 2020 by Sarath Kumar
Internet is not working (Tikona Infinet Private Limited TIPL ) Open
Dear Sir I have taken a broadband connection from Tikona Infinet Private Limited( TIPL). i choose ** mbps plan for better experience.I have paid ****/- for this plan.but I am getting only *.* mbps speed.pls help. ...
Aug 26, 2020 by Manisankar Nayak
No internet connectivity (Excitel Braodband) Open
Have been complaining for over a month now. No connectivity and yet they dont care. Please put these scammers in jail...
Aug 26, 2020 by RK Chiru
Broadband not installed (Gtpl Hathway Private Limited) Open
It's been more than ** days and the representative of GTPL is not responding to the calls. Even when I tried to tell customer care about that they are telling me to just wait and wait for more. I had also sent many emails to these people but no...
Aug 25, 2020 by Anjana Kumari
Abuse by Act Customer Support Team (Act Fibernet) Open
On calling ACT customer support Team on- ********** at *.** pm today, I was verbally Abused! The customer support Executive whose name is Aakash and spoke from Hyderabad location has clearly abused me verbally in Telugu while speaking on call....
Aug 24, 2020 by Abhijeet Ghadge
Pathetic Internet services (Ion Internet Service) Open
Internet does not work for * to * days almost every month. I am doing work from home and it affects my work. My internet is not working from Thursday (**th Aug'**) and I raised a ticket on **st Aug'**. Today **rd Aug'**, I wake up at ** Noon an...
Aug 23, 2020 by Syed Shanu Ali
ACT FIBERNET ill treating customer while refunding amount (Act Fibernet) Open
I was dissatisfied with the service rendered by Team ACT and hence wanted to cancel their service. I initiated a request for a refund on August **th. Initially, a complaint was filed on and the complaint number was shared to me via mail.The Req...
Aug 22, 2020 by M Saravanan
Worst service by Netplus Broadband (Netplus Broadband Services Private Limited) Open
Hello, I paid rupees **** to install new broadband connection from netplus in Hisar, * days back. It was promised that connection will be installed in one day but it has been * days that no connection is installed even after taking the advan...
Aug 22, 2020 by Deepak Jain
No Resolution by Technical Support (Joister Connect) Open
My Internet connection has stopped working since ** th April. I have registered * Complaints online. The call centre told me to call local office. They sent someone. But no Resolution. I am fed up. I want a full refund. ...
Aug 22, 2020 by Ashwin Menezes
No Internet connection (Hathway) Open
I am unable to browse internet since *th August. My previous service requests were closed without any resolution. Last service request raised by me on **th August is still open, SR ********W****** . I've prepaid the bill for * months of Interne...
Aug 21, 2020 by Sourav Bodak
ACT Fibrenet had damaging my house by installing their Internet Boxes without permission (Act Fibernet Bangalore ) Open
My house property is being damaged by ACT Fibrenet. I am following them to remove their Internet Boxes(Multiple Internet Boxes and Cables tied to our house. No response from them for ** days. Attaching the images for your reference. ------...
Aug 20, 2020 by Rajesh Kumar M
Tikona Internet Service Disconnection (Tikona Digital Networks) Open
Due to relocation, I wanted to disconnect the Tikona broadband service and for which I was chasing with them since more than a month. After multiple emails and requests, I received an email that the service disconnection is completed but no tec...
Aug 20, 2020 by Sushil Bhole
No net (Airlink Communication Private Limited surat) Open
The net stops working everyday. Sometimes no net connectivity and sometimes no speed. Userid krishna****. Also everytime they generate new complain number against sae Userid. How this is possible without resolving old complain? ...
Aug 19, 2020 by Krishna
Refund from Nextra Broadband (Nextra Broadband ) Open
I have been chasing with Nextra broadband guys since after discontinuing my broadband connection in Feb'** for a refund of **** Rs security deposit. However, despite too many followups on phone and email they are not at all bothered to resolve ...
Aug 19, 2020 by Milan Gupta
False commitment by hathway (Hathway) Open
I had to shift my connection to new place,they said they will install the connection in * days of I made online renewal, since I made the renewal the sales representative stopped picking my call and the customer service is pathetic, I call thei...
Aug 19, 2020 by Yash dhanuka
Refund (Hitha Net private ltd Hyderabad Telangana) Open
A online purchase of mangoes order was placed with Hitha Net pvt ltd, *nd Floor, Vaishnavi's enclosure, Hyderabad, Telangana ****** on ** Jun ****. Online payment of Rs ***/- was done for the same but neither the mangoes were delivered nor the ...
Aug 18, 2020 by shantanu mazumdar
Return of modem (Hathway indore) Open
I have been harassed to pay charges of modem by Hathway Indore as I haven't modem which I have been using for more than an year. They warning me for a legal notice. Due to this Pandemic of COVID-**, I anyhow managed to return to my place and l...
Aug 17, 2020 by Shiv Verdhan Singh
GST invoice not received and additional validity not addaed (Gtpl Broadband Private Limited Surat) Open
I took GTPL connection in march month. I already given all necessary documents still I mailed all required on *-*-** asking for invoice under my GST number. Though they are just giving reply that we'll resolve the problem soon. Its been * month...
Aug 17, 2020 by Viiniit Shah
Refund Claim (Excitel Braodband) Open
M/s Excitel discontinued association with its local internet service provider (M/s Siri Networks) on **th June **** and hence internet service stopped since then. My subscription is valid till *rd October ****....
Aug 16, 2020 by Sanjay Kshirsagar
Every 34 day internet issue (Tikona Digital Networks Private Limited) Closed
I have installed tikona internet in April ****. At first every **-** day i have to raise complaint related to speed issue and no internet. they will take *-* day to solve the issue. and again after few day same issue.. it affects my work ...
Jul 07, 2020 by Chirag Jogani
Installation not done sales executive didnt reply (Act Fibernet Bangalore ) Closed
I have paid **** on act fibernet bangalore location July *nd promising the service to be done in * days.. Till now no response and no acknowledgement from the sales executive. Name:ashwini gowda Number:**********...
Jul 06, 2020 by Abhishek sh
Not providing new connection and not refunding (ACT Broadband) Closed
Good morning sir/madam, I have registered for a new connection with Account id: ************, but as there is no slot inbox available in the area so the technician has asked us to apply for a refund as they are not providing a new connection ...
Jul 06, 2020 by Triveni
No installation done yet inspite of paying full amount (Airtel Broadband ) Closed
I want to take this opportunity to share my grievance about Airtel Broadband, Bangalore. I requested for a new connection on **th June, ****. A gay from the back end team came and collected ₹**** from me for * months and promised they would ...
Jul 05, 2020 by Ijaz Nizami
Net not seepd why check my problem (GTPL) Closed
**,gutam park society near Samrat society Surat punagam Gujarat ...
Jul 03, 2020 by Savan Moradiya
Innumerable number of calls (Hathway boradband Chennai location) Closed
I have shifted from Chennai to my home town due to lockdown and I don't require any connection now. but getting innumerable number of calls from Hathway internet customer care ....
Jul 03, 2020 by Minish
Network Issue in Joister (Joister Connect) Closed
Took a yearly plan from Joister with amt of *K. Its service is worst. In a week *-* Days, we face network issue. Tried connecting with Customer care..but no any response from them. I want my Money back if they are not capable of providing a goo...
Jul 02, 2020 by Snehal
GTPL Broadband connection (GTPL) Closed
I Paid in advance for ** months GTPL plan and they promise me to get connection in *-* Days. But still after **Days i did not get any information or Connection for My Broadband. i tried to connected to the person who process my services but is ...
Jul 02, 2020 by tarunkumar H. Kathiriya
Extra Bill without plan change Airtel Broadband (Airtel Broadband ) Closed
This is Bhargav from Hyderabad. Last month I applied for a plan change from *** plan to *** plan as I wanted an increase in the broadband speed. To upgrade my plan, Airtel must change my Router box and give me the confirmation that the pl...
Jul 01, 2020 by Akarapu Bhargav
Hathway Braodband connection not closed despite multiple requests (Hathway boradband Chennai location) Closed
Hi, I have taken Hathway Broadband connection in May **** in Chennai where I used to work. I used the connection for one year till May ****. I relocated to other place and asked Hathway broadband team to close my connection. I called them multi...
Jul 01, 2020 by Abhishek Nowduru
No connection since days no action taken given false information (Excitel Broadband Pvt. Ltd) Closed
It’s been days that there is no internet connection at all, I’ve been complaining continuously to the customer care, raised tickets, called them hundreds of time but no action taken on resolving the issue. It’s been a pathetic excitel ser...
Jul 01, 2020 by Supriya Rao
Torturing customers in WFH time (Act Fibernet) Closed
I used ACT for over two years earlier and it was all fine though the network had issues. then i had to relocate and i called up and asked for the disconnection.. now after three months, i again sent a request for a re-connection of the account....
Jul 01, 2020 by Pradeep Kumar Puppala
GTPL Broadband is down since 6 days (GTPL) Closed
Hello Team, My broadband service is down since **th June Afternoon. Raised multiple tickets on call. However, tickets are closed without any action. First Ticket: Raised on **th June. It was closed on **th June without any resolution....
Jun 28, 2020 by Harish Kumar Mudaliar
No internet connection after new installation (Hathway boradband) Closed
We have installed hathway broadband last week. They have only taken money but there is no internet connection since installation.. everytime we call them (Vikas and Ashish) they will say they will get back but nothing has been done. Thier serv...
Jun 27, 2020 by Vijeth
ACT Internet not working for 4 days Calls to service center leading to only false promises (Act Fibernet Bangalore ) Closed
Internet NOT working for last * days. From ** June. Complaint raised on **th, but no remediation. Numerous calls to service center but give n only FALSE promises. Requests for Supervisor call back going nowhere. No one calls back. ...
Jun 27, 2020 by Prasad
Installation of broadband (GTPL BROADBAND PVT LTD) Closed
I have made payment of **** on **/**/****, the sales executive told the installation will be done in next ** hours but it's been more than a week and no one from the GTPL has reached out to for installation, I tried to connect with multiple peo...
Jun 27, 2020 by Ramrao Kulkarni
Delay in installation (Act Fiber Net) Closed
Sir i have request for internet connection on *th June and I have Done Payment on **th june but till now I have not get connection yet these is not the way to do with us... And how many days i want to wait please let me no when it will be don...
Jun 27, 2020 by Mohammed sohail
Asianet broadband issue (Asianet Broadband) Closed
I am using Asianet Broadband. From march onwards i am facing regular network issues and they are not solving it permanently. They told, due to lockdown they have only limited number of technicians available. But now it is June, and my network i...
Jun 27, 2020 by Monica J R
No internet connectivity (Hathway Hyderabad) Closed
This is suyash agrawal, yesterday I applied for Hathway connection for *year and paid amount ****. Today morning **th June **** technical person came to my home and fixed modem and told me that it will start working by *pm and I'll get a call f...
Jun 27, 2020 by Suyash Agrawal
Renewal amount done but showing it as not renewed (Hathway) Closed
I have paid renewal amount but amount got deducted from my bank account showing it as transaction failed and it is renewed...
Jun 26, 2020 by Priyanka
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's