Isp Complaints
The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.
Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.
The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.
Commonly Reported ISP Complaints in India
The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.
So how can an individual deal with broadband complaints?
How to resolve ISP Complaints in India?
1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :
BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800
2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.
3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.
4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.
Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.
Complaints
Recharged but didn t get plan benefit (Allaince Brordband Pvt Ltd ) Open
Recharged of Rs *** on *st July' ** and the plan named was Launcher. That plan had **mbps speed with unlimited internet facility along with live tv and free subscription one month free Hungama subscription. I had raised a ticket with alliance b...
Jul 16, 2023 by Amit Hazra
Payment for Jio fiber deducted twice in May (Jio Fiber Reliance Jio ) Open
I had paid **** on May **th to Jio fiber via gpay ****/- as a part of ****/- plan. Amount was deducted from the bank but not received here. After enquiry I cam to know that the amount was successfully credited into jio account. Transactiin id a...
Jun 24, 2023 by Rakhi Srivastava
Refund not done (Act Fibernet) Open
This company employee made me to pay the connection payment and then neither they did the broadband connection nor they refunded the money.. it's been * days and still they didn't refunded neither they connected the broadband connection....
May 15, 2023 by Shivani Yadav
Refund for Months not used (Act Fibernet Bangalore ) Open
I have paid for a * month broad subscription (March to May ****). I had asked the sales person to whether a monthly invoice will be provided with instead of the combined invoice for which he said yes. Beginning March **** I called up the suppor...
May 08, 2023 by Riza Baksh
Refund is not being processed (Act Fibernet Hyderabad) Open
I've been facing multiple issues with broadband multiple times over * months. Moved to Airtel Xtreem Fiber and asked ACT to disconnect my connection twice from ** to ** Feb ****. The representative has confirmed that service will be discontinue...
Mar 13, 2023 by Benny Joseph Perepogu
Internet is not working for ten days (Net Plus Broadband Connection) Open
I have taken Broadband connection of Netplus and on */**/**** I had told the diler of netplus that if I want to shift my house to another place, then shift my connection there, he asked for *** rupees for the shift. But today will be **/**/****...
Feb 18, 2023 by Puneet Singh
Airtel broadband not working for last 3 days (Airtel ) Open
My broadband suddenly stopped working day before yesterday. I have made more than * calls since then and each time my problem is escalated to their local engineering team. It has been * days and I have not received even a single call from the t...
Jan 11, 2023 by Ashish Singhal
Extremely Degraded Internet Connectivity Service from DNAGoa (Dna goa broadband) Open
Since renewing my internet service on Sep **** there have been many disconnections lasting from hours to over ** hours. Repeated complaints were recorded but time after time the same type of breakdown would occur. I warned DNA Goa I would have ...
Jan 05, 2023 by Frederick Fonseca
Refund not received (Hathway Chennai) Open
My hathway a/c no ********** broadway connection was canceled and they collected back their modem on */*/****. They have promised to refund my SD amount of Rs***/- My bank and all required details were submitted but the amount is not received. ...
Sep 29, 2022 by A R Ananthakrishnan
Service not working and no one is solving my problem (Timbl Broadband Internet Service Provider (isp) Timbl) Open
I ordered a timbl wifi on */**/**** and till then I'm facing very much problems... They don't give proper service till then I'm facing connection issues many times, when i call them they never receive calls and they never join customer suppo...
Sep 23, 2022 by Rahul Chaudhary
Connection closure not done and asking for payments (Vodafone) Open
I have already asked vodafone to close my number account and they have not done it for past * months and asking me due that I have not paid my monthly bills. totally unfair I have answered *** of calls for them...
Jul 21, 2022 by Ananth
Broadband Connection Termination Tikona (Tikona) Open
I have been asked to pay the due amount of ***/- for my broadband connection where I have told them several times via email to close my subscription. There are no responses to my emails and all I get is an SMS notification stating that someone ...
Apr 28, 2022 by Karthik Marimuthu
Refund not received (Joister Infoserve Pvt Ltd) Open
Hello, I made complete one year payment of ₹**** for Joister Broadband connection. Their sales representative Allwyn Cardos assured me that the connection will be installed within * days but the connection was not installed so I requested ...
Feb 17, 2022 by Sagar Bhila Sonawane
Frequent disconnections atrocious service delivery no customer service representatives or department (hath way broadband) Open
*st constant harassment with ** to ** calls per day to restore an account i had cancelled. My *nd account is active and i unfortunately have to use hathway since jio/airtel are not able to provide services in my complex. The *nd and active acco...
Dec 23, 2021 by Jaywant kaul
Not picking up device and not giving refund (Jiofiber ) Open
Sir, I have opted for jiofiber ** days trial period connection of **** rupess.its offer is like, within ** days, if customer is not satisfied then you can cancel it. I opted, I got issue with speed, I was getting *.*kbps.. I was not satisfied...
Nov 26, 2021 by Ravishekhar
Asked for termination but reactivated my account (Hathway Hyderabad) Open
Hi, I have applied for termination for my Hatway broadband and they asked me for some payment. I made the payment and send them the screenshot. Instead of termination, they reactivated my account and now I am getting hundreds of calls on a dai...
Nov 17, 2021 by gumma varun kumar
Internet wifi against deposit (Excitel Broadband Pvt. Ltd) Open
I used this service almost * years but last few months there were many disconnections but for the month July, August there is no connection for **-** day, **-** days continuously and after after many times discussion they said to take new fiber...
Nov 15, 2021 by Jagadeesh
Too many calls everyday regarding recharge (Hathway Bangalore) Open
Getting too many calls for recharge of the account. Even after complaining about this to customer care i didn't got any resolution for this issue. They don't bother even it is early morning or late evening they keep on calling and irritating. I...
Sep 08, 2021 by Harish
Unwanted calls from Hathway and have not returned my deposit (Hathaway Broadband) Open
I have disconnected my Hathway internet in Noida in Mar **** after using for just * month and returned the modem and device to the Hathway person who came to install the device. I’m getting *-** calls everyday to get the renewal I have lodged...
Aug 31, 2021 by Shraddha
Refund Pending Since 2 5 months (Act Fibrenet) Open
I SAI KIRAN with Connection ID: **********, has renewed ACT Fibrenet plan at residence on **th May **** with Annual plan for an amount of Rs.****.**. I have requested ACT Fibre for Disconnection and Refund on ** June **** due to immediate ...
Aug 17, 2021 by KALERU SAI KIRAN
Bill Payment (Netplus Broadband) Closed
I'm an existing customer of netplus customer ID **********. I have done the payment for my bill on * Apr. **** but payment is still is showing as pending in the portal. I have contacted the customer. They said your payment is pending. I have se...
Apr 12, 2021 by Rohit Garg
SPEED ISSUES AND PACKET LOSS (Hathway Broadband Mumbai) Closed
FACING CONSTANT SPEED ISSUES WITH HATHWAY BROADBAND. PLAN IS FOR ** MBPS DOWNLOAD SPEED AND ** MBPS UPLOAD SPEED. BUT THE CURRENT SPEEDS ARE ** MBPS AND *.** MBPS RESPECTIVELY. ALSO THERE ARE FREQUENT PACKET LOSSES AS WELL. CALL APP AND TWITTER...
Apr 10, 2021 by Mahendra Bindra
Bill payment (Fast way broadband ) Closed
Broadband net plus connection is not working my ID ********** my all bill is clear. Time to time But net is no working plz start my connection as soon as possible. ..Very bad experience... My dues is all clear.. But... No ac...
Apr 08, 2021 by Gagan deep sharma
Not refunding my money after connection is not feasible (Hathway broadband and internet hyderabad) Closed
After initial payment of INR ****.* on **th March ***, They said connection is not feasible in our location and said amount will be refunded back in ** working days. I waited and did not receive the money so raise another complaint on **th Mar...
Apr 07, 2021 by Suresh kumar janipalli
New internet connection not given (Jio Fibernet Hyderabad) Closed
We paid the amount for new connect on **st March ****. The person told connection will be given in *hrs. Today the date is *th April ****. Till date we didnt receive connection. It is becoming tough for us to work from home and attend online cl...
Apr 06, 2021 by Vinayak kayal
Service Provided is Awful (Hathway) Closed
I have obtained for Hathway connection in the month of February. The service way awful and in every week there will be internet failure and the customer care will have no clue on that. On the top of that they will talk to you very rudely and e...
Apr 05, 2021 by Gourav Patnaik
QUOTATIONS NOT GIVEN DESPITE 45 DAYS OF RIGOROUS FOLLOW UPS (Hathway broadband) Closed
RAISED A QUERY WITH HATHWAY ASKING THE QUOTATION OF **,** AND ** MBPS OF UPLOAD SPEED. DESPITE *-* DAYS OF RIGOROUS FOLLOW UPS THE COMPANY IS FOOLING ME AND NOT PROVIDING SOLUTION OR CONTACTING ME. REQUESTING THE COMPANY TO SHARE THE QUOTATIO...
Apr 03, 2021 by Mahendra Bindra
Broadband Not replaced with newer version as promised (Hathaway Broadband) Closed
I have been facing latency issue since last November and I was promised by Hathway network provider that they will replace my older version modem to multi bandwidth type. A case was opened by a representative on ** November ****. Since then, I ...
Apr 01, 2021 by Vigneshbabu A
No service no response no refund (hathway indore) Closed
No service from last *days No replies over email Replied over Twitter but no help till now Customer care not connting instade saying to call own number. More than a month I had no service that said to extend in next billing cycle but not ...
Mar 29, 2021 by SANJAY TIWARI
Hathway broadband (hath way broadband) Closed
I had hathway Broadband connection #**********. Customer care called me every month, they will provide excellent offer going on (false promise) to recharge . i decided to disconnect and i have informed sent a mail also. keep on calling me fr...
Mar 23, 2021 by Balamurugan
New connection requested failed to give connection (Act Fiber Net Bangalore) Closed
Hi Every one, I am posting regarding my issue with ACT fibernet team, When the sales person contacted me he told that service is avaliable in my area and plans were discussed and we have proceeded for the payment. He promised me that It ...
Mar 19, 2021 by Ashiq
Account not closed and they are threatening for legal and demanding money again and again (Hathway Hyderabad) Closed
I am not using hathway since * or * months because they are not providing service in my new area. they called me in January **** and asked to pay the penalty otherwise i could face legal notice. I paid and they promised to close my account. Bu...
Mar 18, 2021 by Mohammad Faisal
Harassment call from Hathway (Hathway) Closed
I've disconnected Hathway (after using * years with prepaid subscription). I've informed them and disconnected the service. Calling * times a day from various numbers and asking me to renewal. Blocked almost ***+ numbers....
Mar 11, 2021 by Dominic Mathew
Harassing via calls (hathway boardband) Closed
It's been a year that I've changed my connection but still these Hathway people keep calling me *-** times in a day! I've told them a thousand times to stop calling but the haven't stopped. There's a limit to everything which these people hav...
Mar 11, 2021 by Mohit Mohta
Harassing by making calls to renew their plans (hathway boardband) Closed
The previous year I took Hathway connection. After a year I discontinued it. But I am frequently getting calls from their numbers to renew my account. I said that I don't need it. But still they are simply harassing me by calling. Please stop i...
Mar 11, 2021 by Sai Mohan
Refund not provided by Hathway after connection termination (Hathway Hyderabad) Closed
I had requested to close/terminate my hathway account permanently as they are not providing service at my new house location. But company is not processing my request and not providing any refund for the prepaid bill payment for one year. Alrea...
Dec 27, 2020 by Kishore Kumar Kasi
Taken money still service pending (ACT Broadband) Closed
My name is Rakesh golla . from Nellore rural kissan nagar area. I paid money before * days back ACT engineer / techinican name is AREEF and his number is (***********). I NEED INTERNET CONNECTION IMMEDIATELY.because here no another option exc...
Dec 15, 2020 by Rakesh golla
ACT INTERNET TAKE MONEY BUT NO CONNECTION (ACT Broadband) Closed
I PAID ** DAYS BEFORE FOR MY NEW INSTALLATION ACT FIBER NET INTERNET CONNECTION AT MY HOME ****/- BUT STILL NO CONNECTION IS NOT GIVEN .I SUFFERD WFH BADLY WITHMY WORK I REQUEST PLEASE GIVEN TO MY HOME INTERNET CONNECTION IMMEDIATELY MY HO...
Dec 15, 2020 by Rakesh golla
New connection not given fake service (Hathway broadband chennai) Closed
Agent given me fake offer as if I pay amount for new connection he will give new connection with in a day. But in verification call they told me that I will get with in ** hours. This is third day ** hours crossed still I didn't get connection....
Dec 02, 2020 by Kanchi.jayasri
GTPL broadband Not solving issue (Gtpl Broadband Private Limited Surat) Closed
I have filed complaint in GTPL office on ** Oct and after they respond via massage that your problem will be solve with in next * day but still today they don't done it. I have done so many calls on customer care about this problem but they gi...
Oct 27, 2020 by Amipara Sagar Arvindbhai
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's