Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity. It has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc. The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include BSNL, MTNL, Airtel, Reliance, Hathway broadband etc. The most common ISPs complaints as reported by customer include no service provided, slow internet speed, service not activated, no refund provided etc. So how can an individual deal with broadband complaints? First and foremost it is essential to raise an issue at their customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

Apart from raising your concern at their customer care number, every ISP has a grievance department as directed by the law. You can even file a complaint there or mail them at the id given. Most of the issues get resolved at this stage, however, if you complaint is still being ignored, the next best option would be filing a complaint at your nearest consumer forum. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court. We generally receive about 30 monthly Internet Service Provider complaints.

Service not provided (hathway boardband mumbai ) ^Open

I’m writing this to complain about calls I get every day *-* times from your customer support team to renew my membership. I had taken a broadband connection in August **’ and the service was pathetic, after * months I relocated from my o...

Mar 01, 2021 by Namrata saha

Internet Fraud (Hathway) ^Open

Hello This is Nilesh here, I have registered a case against you to The Government National Consumer Court few months ago We had bought a wifi connection in May **** From June **** we are having speed problem only for * hour a day we get *...

Feb 24, 2021 by Teerth Nilesh Warang

Internet not working from last 15 days (You braod band) ^Open

For last ** days internet is not working in my house. No action is being taken by the you boardband. Complaint raised is getting closed automatically without even solving the problem. Repair man is not lifting the calls. Please take a quick act...

Feb 23, 2021 by Varunraj kothakota

Refund not issued (hath way broadband) ^Open

Hello, I was asked to pay an amount of RS ****/- for hathway broadband connection. Without doing any feasibility check in the area and making wrong promises of good connectivity in area and assuring that a technician has done the connectivity c...

Feb 23, 2021 by Varsha Nagarkar

Internet services (Excitel Braodband) ^Open

Got the excitel internet connection few months back and had a frequent disconnection problems for which many tickets have been raised and none of them have been resolved not less than *days of time. As we are completely relied on them due to th...

Feb 10, 2021 by Gouthampenugonda

Internet Connection never never working (Excitel Braodband) ^Open

I'm a customer of Excitel broadband last * months. last * months I have facing continuous issues. Customer care koi response nahi krte. Online complaint register kro to Kabhi koi solution nahi milta.. last *-month se Abhi tak koi solution nah...

Jan 28, 2021 by Sarthak

Broadband connection not done (Netplus Broadband Services Private Limited) ^Open

I had applied online for a broadband connection with netplus broadband. And i got a call of their representative. She told me that I had to pay Rs.**** prior to the connection as service charges. I even asked her why is she asking me to pay mon...

Jan 19, 2021 by Jonty Gill

This is how airtel just kept issues pending raised bills and stopped customers from changing pla (Airtel ) ^Open

Airtel India This is how you guys giving **Mbps speed from past * year on the plan of INR **** having provision ***Mbps speed. That's not just you guys doing wrong, you guys also stopped the customer from changing plan from web and app. In ...

Jan 01, 2021 by Sohil Jain

Harassment by hathway post disconnection (Hathway Bangalore) ^Open

I have disconnected my hathway account in sept **** and mailed days before asking to close the connection. Not only no one responded but i am getting daily calls sometimes multiple in a day to activate my account. They call from different numbe...

Dec 31, 2020 by Adarsh singh

Refund not provided by Hathway after connection termination (Hathway Hyderabad) ^Open

I had requested to close/terminate my hathway account permanently as they are not providing service at my new house location. But company is not processing my request and not providing any refund for the prepaid bill payment for one year. Alrea...

Dec 27, 2020 by Kishore Kumar Kasi

Hathaway took money from me but not provided internet connection The person who was their representa (Hathaway ) ^Open

The person took money from me saying he will provide internet connection immediately. I had wfh, so agreed. Now he is not picking up the calls. The customer support is also not helping. The router they have given, but no connection and services...

Dec 15, 2020 by Kshipra Dwivedi

Unable to get refund (Tikona) ^Open

November *th- Raised a request for installation The salesperson asked me to pay the required amount for further processing November *th- Paid RS-**** through their web portal November **th- Engineer visited and denied for installation due to...

Dec 07, 2020 by Ashutosh Jaiswal

Online payment issues (NETPLUS Broadband Services Pvt Ltd) ^Open

I have tried to recharge my netplus broadband on **/**/**** for rs.*** . payment got deducted from my account but didn't got any update for it. then again on **/**/**** i tried the complete process and again payment got deducted but didn't got ...

Dec 03, 2020 by Kashish nanda

WORST SERVICE EVER (GTPL) ^Open

Its not even been * months i have taken the connection of Gtpl due to the covid situation going on and in these * months itlself i have faced connection issues more than * to * times. Everytime i call to file complaints, they just say they wil...

Nov 24, 2020 by Anjali Grover

Technical Problem not solved from more than 2 months need to refund the 3 months plan for which I ha (You Broadband) ^Open

Technical Problem not solved from more than * months, need to refund the amount for * months plan for which I have already paid in advance.I have been following up from almost * months now without any resolution. Would have raised around **+ SR...

Nov 21, 2020 by Sunny

Broadband refund Issue (Timbl Broadband Internet Service Provider (isp) Timbl) ^Open

I applied for broadband connection on *th Nov and paid **** to sales person. Timbl refused to setup connection as they don't have feasibility in my area despite that they have taken * months advance from me. Now it is more than ** days , th...

Nov 20, 2020 by Dinesh Diggiwal

Money taken but no connection yet (Gtpl Broadband) ^Open

I paid the connection money on *th Nov and it's **th November Today. It's been more than ** days the executive took the money and hasn't yet got the connection to our house. His name is Chirag: ********** // ********** He said it will be don...

Nov 19, 2020 by Shashank Rathod

No responce bad service (GTPL BROADBAND AHMEDABAD) ^Open

I am gtpl broadband customer and since last * month i am not able to use internet many times i complain but the closed my complain without giving soluction and again when i call they making full not answering propperly they harresing me sinc...

Nov 18, 2020 by MITESH ANJANE

Purchased a 200 mbps line got 10 mbps speed (Tata Sky Broad Band) ^Open

I bought a *** mbps line (they took * months upfront also - Rs ****) and I get only ** mbps for the most part of the day. Their speed and connectivity is so poor, and when you contact customer service they promise they will fix it and send a te...

Nov 17, 2020 by Joseph Thomas

Frequent internet disconnections and very slow upload speed (You Broadband) ^Open

I am facing frequent internet disconnections since Oct *, ****. When it does work the upload speeds are less than * Mbps going as low as *.** Mbps. I do WFH in a remote desktop session and remote desktop needs a stable upload speed as well. So ...

Nov 17, 2020 by Jithin T K

Connections issues atleast 1012 days in a mnth (Dna Infotel) ^Closed

connections issues atleast **-** days in a mnth last month we had no connection or ** days username Asha_more...

Oct 03, 2020 by James Dsouza

Refund my money (Netplus Broadband) ^Closed

Hi team , I am Chetan aggarwal and I recharge my Netplus Broadband of amount **** rs and money deducted from my account and recharge is not happen.Please refund my money . Transaction id is S******** ...

Oct 03, 2020 by Chetan Aggarwal

Hathway (Hathaway Broadband) ^Closed

Hi I have rase a compliant ********W****** / ********M****** on ** Sep **** and my account number is ********** name - Rahul Kolekar. My issue has been not resolved till now after making so many call to hathway several times a day and I hav...

Oct 01, 2020 by Rahul manohar kolekar

Internet not available since one week (Hathway Hyderabad) ^Closed

I have shifted the internet address from srinagar colony to Nizampet. since the day connection is given on ** sep ****, despite of numerous calls the internet is still not working with all fake promises and blocking our numbers. ...

Oct 01, 2020 by sreepadma pasupuleti

Manipulating in wifi tariff (Limras Eronet Broadband Service Private Limited) ^Closed

this wifi providers are charging the more price then in the invoice bill they received amount for the **** and in invoice they are showing the ***rs and they are providing the wifi plan in different prices to various customers....

Sep 30, 2020 by b sai mouli

Broadband vendor refuse to remove connection within 4 days (BABA Web World) ^Closed

Hi Team, On ** Sep, i decided to take broadband plan from BABA Web World Rampura (Vender of ANI Network). On first day, i clearly mentioned my requirement i.e. speed fluctuations should not happen as my wife and sister doing Work from Home and ...

Sep 26, 2020 by Paramjeet Singh

Hathway not responding after Payment (Hathway Hyderabad) ^Closed

Hello Team I’m Dasu. I have taken Hathway broadband unlimited plan connection * months ago. For * months i have used only ** GB, such a worst plan it is. So after multiple requests for upgradation, last friday thieir agent Abhiram who is ...

Sep 23, 2020 by Dasu Sala

Internet services are not provided even after fully charged (Timbl Broadband Internet Service Provider) ^Closed

I got connection of Timbl broadband in August **** in a hope that at least I will have some good connection to ease my work from home. Since **th September night, there is no internet connection. Even after multiple follow ups, they are not fix...

Sep 23, 2020 by Jyoti Yadav

Broad Band Internet low speed want refund and close connection (Hathaway cable and datacom limited) ^Closed

Hi I had raised a service request multiple times for slow internet but the query has not been addressed, they close it without resolving it. I need refund of my money along with compensation. Upon calling the customer care they make me wait ...

Sep 23, 2020 by Yash Gupta

Worst service from GTPL (GTPL) ^Closed

Worse service ever. Why are government allowing this type of company they are all corrupt. I have no internet from past *week and not able to file a complaint because their application is not working(see the review of people in the review s...

Sep 23, 2020 by Mak

Not resolving my internet problem (Excitel Broadband Pvt. Ltd) ^Closed

My internet is not working from last ** hrs. I called the service provider many times but he did not pick up my phone,...

Sep 22, 2020 by YOGESH SINGH RAWAT

Internet connection disconnected (Hathway Hyderabad) ^Closed

This is regarding Service request number , ********M******, ********W****** ,********W****** I nearly lose my job. got * warning from my Manager. I spent unnecessary RS **** for bad service Hathway Broadband. ...

Sep 22, 2020 by Biswa Ranjan Dwibedy

Since installation its not working from day 1 (Excitel Braodband) ^Closed

I installed *** mbps fibre broadband connection on ** September ****. It's been * days now and I have not used it cause of **mbps speed max and no one is resolving issue. I have been raising complaints on customer care but no help. I have paid ...

Sep 21, 2020 by urvashi thapa

Tata sky broadband connection (Tatasky broadband) ^Closed

I have taken broadband connection from Tata sky broadband. And raised relocation on **th Sep ****.. Now its been ** days but no resolution and whenever I called to customer care they talk like don't care if I sent mail no reply and if connect a...

Sep 20, 2020 by Karthik

Broadband not working (Excitel Broadband Private Limited) ^Closed

My broadband cable gets broken due to the construction work behind my home. I called the local executive and he asked me to file a complaint and assured it will be fixed by evening. But instead of fixing he handed me the call center number. ...

Sep 07, 2020 by Manish Chandra Upadhya

Worst Internet Broadband Service (Tikona Infinet Private Limited TIPL ) ^Closed

I have taken a new broadband connection on ** August **** of ** Mbps. From the day of installation the internet is not working properly. Also there is frequent disconnection. In this plan the downloading speed i got is of *.* - * Mbps. Also the...

Sep 02, 2020 by Shivam Gupta

Continues error on tv (Fastway) ^Closed

Our TV shows continously error on the screen and our cable operator had switched off his phone and he had even taken money from us and he is not depositing the money in the company on time...

Sep 01, 2020 by MANISH KUMAR

Internet speed issue (Siti Broadband) ^Closed

No proper internet, speed. My plan speed is **mbps but I'm getting *-*mbps. Its been * months they are not resolving my issue....

Sep 01, 2020 by akash jaiswal

Error 104 appearing Not getting the cable service (Fastway Cable Service) ^Closed

Error *** is appearing on the television daily. Our cable operator is not resolving our issues. He is not picking up the phone calls. We are really disappointed by the service our cable operator is providing . Kindly resolve our issue. Thanks ...

Aug 28, 2020 by Ankit Gupta

Company is fooling us by regularly cutting the connections and solving it after more than (Sikka Broadband Private Limited) ^Closed

Network issues not being solved, on time, regular connections cut, i want to refund my money back it's just * month now and i can't afford this ignorance for * more months as i have subscribed for a prepaid * month plan. ...

Aug 28, 2020 by Shobhit Tiwari