Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity. It has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc. The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include BSNL, MTNL, Airtel, Reliance, Hathway broadband etc. The most common ISPs complaints as reported by customer include no service provided, slow internet speed, service not activated, no refund provided etc. So how can an individual deal with broadband complaints? First and foremost it is essential to raise an issue at their customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

Apart from raising your concern at their customer care number, every ISP has a grievance department as directed by the law. You can even file a complaint there or mail them at the id given. Most of the issues get resolved at this stage, however, if you complaint is still being ignored, the next best option would be filing a complaint at your nearest consumer forum. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court. We generally receive about 30 monthly Internet Service Provider complaints.

Internet not working from 15 days asking me to cancel and take a new connection (Jio Fiber) ^Open

My jio fibre (jio id - ************) stopped working ** days back with red light blinking. I raised the request -id "SR******OYJV" on **th October. Support guy visited and said, it will be resolved in ** hours. No resolution provided in ** hour...

Nov 08, 2020 by Prasanna A B

No internet service provided (Hathway broadband) ^Open

I paid for internet service to Hathway Broadband provider on **/**/**** and was due to get connection by **/**/**** but its **/**/**** and still i have not got any internet except for couple of hours. Hathway attitude towards customer is pathet...

Nov 07, 2020 by Kasir abidi

Unable to browse the internet raised multiple complaints but no response new complaint raised on 19 (Hathway boardband Hyderabad) ^Open

Took connection on * Oct. Unable to browse the internet, raised multiple complaints but no response. new complaint raised on ** of Oct no resolution till ** Nov. I'm asking to refund the but they are not providing, customer care executive are d...

Oct 28, 2020 by Kiran

Frequent Internet Disconnection (Excitel Broadband Pvt. Ltd) ^Open

For * month, I am facing frequent disconnection problems. Every time I call customer care, they tell me that there is some fiber cut in the area. On most days, the speed is extremely low. Even after making numerous calls, opening support ticke...

Oct 25, 2020 by Vidit goyal

No internet and no one to help (Tikona broadband and wifi ) ^Open

There is frequent internet disconnection, and no one to help, I tried no. Of time to reach to Tikona help care but no answer. I work from home required internet on daily basis that's why Paid full amount in advance. The local guy who first came...

Oct 23, 2020 by Satish Kumar

Internet connection not provided (Jetway Networks Pvt Ltd ) ^Open

Internet service was supposed to be setup in ** days. Its been a month now and still nothing has been done. I have been charged for * months in advance but the company has not resolved the issue, despite several calls and followups from my end....

Oct 23, 2020 by Yash Chandak

Slow Internet speed (You Broadband) ^Open

I am facing slow speed internet since *th October **** in my ** mbps plan. Everytime I call service centre, they are just giving my false promise to resolve my issue. They says concern team will contact me but I'm not contacted by them and Issu...

Oct 18, 2020 by Jigar Avaiya

SLOW AND INTERRUPTED NET SPEED (Bsnl Ftth) ^Open

THR SPEED OF BSNL FIBER IS NOT WITH HIGH PING . DONE LOTS OF UNOFFICIALLY COMPLAINTS BUT WASTE OF TIME . CONNECTING FAILURE ALSO *-* DAYS IN A MONTH . BUSINESS HAMPERED DUE TO SUDDEN OUTAGE OF NET ....

Oct 18, 2020 by Akash

Hathway harassment to return modem (hathway boardband) ^Open

I had submitted the modem long time ago but i am getting calls daily and mails to face legal actions against me my Hathway account no **********...

Oct 17, 2020 by Tarunsai akana

Refund not being given on movement to unserviceable area (Hathaway Broad band) ^Open

I have been using a hathway connection for * months. I recently renewed my plan and have given them * months advance. However, I decided to move to a new building in the same area and asked them to shift my connection. They came back saying are...

Oct 15, 2020 by Divya Bansal

Poor broadband service (GTPL) ^Open

...

Oct 14, 2020 by Kanan

Getting Lower Speeds for 200 MPBS Hathway Broadband Subscriptions (Hathway Hyderabad) ^Open

I'm Naveen Gogineni, holding account number **********. I'm facing slow issues since the date of activation. And I've raised a ticket on this on the same day. And the same thing is conveyed to the Sales Person. But unfortunately, until toda...

Oct 13, 2020 by Naveen Gogineni

Package plus my security amount not receive (work networking) ^Open

Hi everyone i had got a call for data entry job as work home on **.**.****. And they said to pay only *** and it is refundable and also it is valid for * months and your salary package is *****. but i accepted only on *.**.****. i have finishe...

Oct 13, 2020 by Santhi

Service issue and wrongly collected amount (Act Fibre Net) ^Open

Payment- Ref: #*********************************** payment date-** sep **** **.** PM Dear Sir, I have wrongly guided with ACT fibre team and charged Rs.****/- for providing The connection. I have made the payment on ** sep **** but as on to...

Oct 12, 2020 by Gantenapalli Ravi Kumar

Hathway Braodband Connection in not activate after payment (Hathway boradband) ^Open

I have requested to renew my Hathway Broadband connection on the *th of October, they asked to make payment to initiate the process and the connection will be installed within ** hours. After ** hours I tried to connect with customer care but t...

Oct 12, 2020 by Aitish Dhiman

Service not rendered (Atria Convergence Technologies Pvt Ltd) ^Open

In continuation to the previous complaint I took the service on march **th and the very next day, the technician told me it's a router issue. I reached out to the company several times. Now, on oct *th, the router was finally changed. I am ...

Oct 10, 2020 by Purnima Bhansali

GTPL Neither providing services nor giving refund (Gtpl Broadband) ^Open

I booked a gtpl broadband connection on sep ** ****, and paid **** for * months and till now no connection and sales person did not picking up the calls; not providing refund, on their call center number agent told me there is no refund possibl...

Oct 09, 2020 by Sambhav Singh

Hathway broadband Deposit amount refund (Hathway Cable And Datacom Limited ) ^Open

I asked for new broad band connection with hathway and they said they have only * months plan and *** you should deposit and its refundable,it's a three months plan(June to oct), in mid september my network is not stable and i raised * to * req...

Oct 09, 2020 by Arun

Refund and discontinue the service (Tikona Infinet Private Limited TIPL ) ^Open

I taken a tikona broadband connection but after using this i realise its not full fill my condition after more and more time i called him but they didn't correct the connection after * month use i called him and told him to discontinue the...

Oct 07, 2020 by Amit kumar

Payment taken but services not delivered (Comway broadband) ^Open

I applied for comway broadband connection on **th September. Company send its executive and I submitted all the documents and payed rupees ****(**** installation charges and **** * months internet charges) to him. He promised to install wifi co...

Oct 03, 2020 by Abhilash Sagar

Broadband not working (Excitel Broadband Private Limited) ^Closed

My broadband cable gets broken due to the construction work behind my home. I called the local executive and he asked me to file a complaint and assured it will be fixed by evening. But instead of fixing he handed me the call center number. ...

Sep 07, 2020 by Manish Chandra Upadhya

Worst Internet Broadband Service (Tikona Infinet Private Limited TIPL ) ^Closed

I have taken a new broadband connection on ** August **** of ** Mbps. From the day of installation the internet is not working properly. Also there is frequent disconnection. In this plan the downloading speed i got is of *.* - * Mbps. Also the...

Sep 02, 2020 by Shivam Gupta

Continues error on tv (Fastway) ^Closed

Our TV shows continously error on the screen and our cable operator had switched off his phone and he had even taken money from us and he is not depositing the money in the company on time...

Sep 01, 2020 by MANISH KUMAR

Internet speed issue (Siti Broadband) ^Closed

No proper internet, speed. My plan speed is **mbps but I'm getting *-*mbps. Its been * months they are not resolving my issue....

Sep 01, 2020 by akash jaiswal

Error 104 appearing Not getting the cable service (Fastway Cable Service) ^Closed

Error *** is appearing on the television daily. Our cable operator is not resolving our issues. He is not picking up the phone calls. We are really disappointed by the service our cable operator is providing . Kindly resolve our issue. Thanks ...

Aug 28, 2020 by Ankit Gupta

Company is fooling us by regularly cutting the connections and solving it after more than (Sikka Broadband Private Limited) ^Closed

Network issues not being solved, on time, regular connections cut, i want to refund my money back it's just * month now and i can't afford this ignorance for * more months as i have subscribed for a prepaid * month plan. ...

Aug 28, 2020 by Shobhit Tiwari

Internet not working (You Broadband) ^Closed

Internet not working since **.**.****, no response from you broadband on complaint, tried call center,mails everything, they just don't respond. ...

Aug 26, 2020 by Hitesh

Poor Internet Service (Den Broadbands ) ^Closed

I have been using DEN Boomband continuously for the past * years now. But from last month I have been experiencing often disruption of the Internet Services as sometimes the Router hangs up and the internet breaks. The problem vanishes after r...

Aug 26, 2020 by PALVINDERPAL SINGH GROVER

No connection and no refund (Hathway broadband) ^Closed

Hathway Broadband Account No : **********. Payment done on **-Aug-*** for amount Rs ****, based on the sms received to get the Hathway plan. Receipt Number : R-********. Reference Number : *********** . When logged to Hathway portal, the a...

Aug 26, 2020 by Abhijeet Gore

Dear sir mam our fastway cable is not working fron 2 weeks and when we are calling to tarlok kumar h (Fastway) ^Closed

Dear sir or mam our fastway cable operator is not working for * weeks when we are calling to cable operator he doesn't responding please set up our complaint...

Aug 25, 2020 by Sukhman Preet singh

Broadband refund (Tikona Digital Networks Private Limited) ^Closed

I got a Tikona connection installed on the *th of August and now from two days, it has stopped working. Within ** days, it has stopped working. I have complained thrice but nothing is working. I need to work from home but with this pathetic s...

Aug 25, 2020 by Priyanka Chaurasia

Airtel new broadband connection not done (Airtel Broadband ) ^Closed

Hello Sir/Madam, This mail is to bring to your notice about the poor service provided by Airtel. I had applied the connection on ** Aug **** and I was promised that the installation and connection process would complete within * Days. I had ...

Aug 24, 2020 by Srinivasan

Due to no service and complaint delayed I lost my ongoing project (Excitel Broadband Private Limited) ^Closed

Due to no service and complaint delayed I lost my ongoing project worth . This is happening all months once. I am totally fed up with this type of services....

Aug 22, 2020 by Sumit Kumar

Timbl Interenet not working properly (Timbl Broadband Internet Service Provider) ^Closed

I had opted for Timbl Internet services on ** May **** with a package of **mbps speed with unlimited data. Since then I have been facing continuous internet disconnections and have been trouble doing my job properly. I had made several complain...

Aug 21, 2020 by Shubham Agarwal

Router money not refunded (You Broadband) ^Closed

...

Aug 20, 2020 by Kamal

Fraud charges for broadband and no service given (Connect Broadband) ^Closed

I have been cheated by Connect broadband and billdesk company; I made the payment for the connect broadband no. ********** on ** AUG ****, at **:** AM, through the connect broadband app via UPI(google). But both companies are denying any paymen...

Aug 20, 2020 by Sahil Bhasin

Installation Delay (Act Fibernet) ^Closed

I requested a new connection to the act fibernet more than a week ago and paid in full amount. Still now there is no contact any of the engineers or the customer care who promised me a connection within a day or two. It's highly disappointi...

Aug 19, 2020 by Amit jha

Security deposit refund (Timbl Broadband) ^Closed

Its been more then * month after closing the services from timbl broadband. After so many mails they are still not collected router. I got call from *-* persons that they will collect the router but still no one has came to collect. My security...

Aug 18, 2020 by Rupesh kumar

Hathway connection not activated even after making payment (Hathway Hyderabad) ^Closed

Hi i have paid Rs.****/- to Hathway on August *th. Transaction ID : *********** My account number is : **********. Inspite of multiple complaints the connection is not given or activated.This is absolute fraud....

Aug 18, 2020 by Venkata Raghavendra

Miss use of my account (Hathway Hyderabad) ^Closed

Hey this is vinayak benawadi. Account number :********** Last year in November **th **** I closed my broadband account with account number as mentioned above. And returned all the devices like modem. And I moved to karnataka but my account...

Aug 17, 2020 by vinayak benawadi