Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Jio Fiber Installation Not Done (Jiofiber ) ^Open

This is with respect to my order reference number NO****HX**FB , Registered mobile number ********** The kyc was done at **:**am on **th July after which the representative Mr. Harsh Aggarwal informed that the installation will be done today an...

Jul 11, 2021 by Shrey Krishna

Broadband Refund (GTPL) ^Open

Hi, I had a broadband connection of GTPL which I wanted to transfer to my new home address. I have requested the GTPL team on **/**/** to transfer over my connection and they have also noted the address and told me the charges I need to bear, ...

Jul 09, 2021 by Ayaz Pathan

SERVICE AND NET ISSUE (Tikona infinet limited) ^Open

Hii sir. I live in surat @ bhestan sundaram status, I have currently taken a Tikona net connection@ home of **mbps package using it since * month only, it just worked * to * days only and after that I am.not getting ** Mbps... For that I have ...

Jul 07, 2021 by BIKASH KUMAR SINGH

Internet not working (Gtpl Ahmedabad Cable Network Private Limited) ^Open

My internet connection is down since June **. I have been calling customer care and even sent emails to the company but not receiving any actionable response. The company is repeating the same excuses every day but nothing is resolved....

Jun 30, 2021 by Parth Suthar

Fraud HiReach (Hireach Broadband) ^Open

I have paid **** + GST for a * month plan(***Mbps) . I am facing no internet issue from long time and I have filed * complaints in the company portal ,they have closed the complaints without resolving and they did not even bother to call me to ...

Jun 22, 2021 by THOTA ABHISHEK

Broadband connection not provided (Hathway) ^Open

I have applied for new broadband connection in Hathway Hyderabad. Account no **********. * week gone nothing is happening. Nobody is lifting phone. Kindly refund the amount , I don't need this connection now seeing such a pathetic service. Kin...

Jun 21, 2021 by Vineet gupta

Internet not working and customer care bluffs (Act Fibernet Corp) ^Open

Internet not working since last * days. Customer care does not have status of complaint request raised. No response from area technician. Area : Kakatiya I.T.I road, visakhapatnam-****** complaint request: ************...

Jun 19, 2021 by Vijaydeep senapati

Broadband Internet not working (GTPL) ^Open

In spite of our regular follow ups since **th of June, our broadband is not working and we are yet to receive any firm reply/action for restoration of broadband connection. My ticket ID on **.**.**** is: ********. We would like to put on ...

Jun 19, 2021 by Umesh kothari

Poor service (Tripleplay Broadband Private Limited) ^Open

I opted for their service in october last year (****), the internet was working ok for *-** days and then started creating problems. i called them and they helped but the process always takes out *-* hrs. They even told me that you have faced ...

Jun 18, 2021 by Ambuj Goyal

Want to End Return Hathway Modem (Hathway Broadband Delhi) ^Open

want to return Hathway Broadband Router/Modem, now i am using another company services hence want to return Please do the needful ...

Jun 14, 2021 by Jatin Sachdeva

Poor internet service by Tikona broadband (Tikona broadband and wifi ) ^Open

Frequent internet disconnections on a regular basis. Unable to work from home. Forced to use personal mobile data there by incurring additional data charges. Very inconvenient. There's no way to talk to a human personnel from Tikona for our ong...

Jun 06, 2021 by Xavier S

Part time data entry job scam by Hathway Services (Hathway Services) ^Open

PART TIME HOME BASED DATA ENTRY JOB FROM HATHTWAY SERVICES IS A SCAM. NOT AT ALL GENUINE. COMPLETE FRAUD. They talk in a very convincing manner as if it authentic. Then the legal contract was made. I started working. After * day I realised that...

May 29, 2021 by Soumen Ghosh

Connection not shifted to new home even after 19 days of request (GTPL BROADBAND AHMEDABAD) ^Open

I have registered a shifting request on *rd May ****. It's been around ** days still my connection is not started. I visited the bapunagar office * times but still, the resolution is not provided. Every day I call customer care about the same b...

May 21, 2021 by Denish Makwana

FACING SAME TECHNICAL IN PAST PROBLEM NOT REFUNDING PAYMENT (Tikona braodband company) ^Open

FACING A MAJOR TECHNICAL ISSUES FOR ISP SIDE WHEN THE SERVICE WAS STARTED DATE *-oct-****. BUT TILL NOW THE SAME ISSUE WAS FACING BY ME NO PERMANENT RESOLVENCE AND WASTE MY *MONTHS NOW NOT REFUNDING MY MONEY. ...

May 20, 2021 by Vijay garg

Complain against Mr Umesh (Hathway) ^Open

We got a call for hathway connection regarding our wifi connection. However we received a call from Mr. umesh contact number- ********** stating that we have feasibility in our area (Kamanahalli Rs Palya ) Bangalore . We have made the payment o...

May 15, 2021 by Indrajit Dutta

Deficiency of Broadband network and Related services (Keralavision Broadband Limited) ^Open

I am a user of Kerala vision broadband from ** Sep **** to till date. Last * months I have been frequently facing network issues. I tried to connect with customer care many times. Unfortunately there is no more response from them. I paid ...

May 09, 2021 by Afsar T A

Internet connection was not installed and refund not issued (Nextra Broadband www.nextraworld.com) ^Open

I moved to a new house in Sector **, Noida and wanted an internet connection for which I applied on nextraworld.com. I received a call from their sales guy Ravi on **th March ***** briefing me about their tariff and plans. He asked me to deposi...

May 05, 2021 by Pankaj Kumar

New NetPlus Internet Connection not working (Netplus Broadband) ^Open

On date ** april **** I've applied for new NetPlus internet connection and paid the full amount of **** as per their guidelines. I said I'll pay when the internet connection is fully setup but they said you have to pay first in order to start t...

Apr 23, 2021 by Shiv Kumar

Broadband connection (Airtel ) ^Open

Hi, I have applied for a new broadband connection on **-April-** and I am still waiting for setup. I did not get any call, email, or message even no one is tried to connect me regarding installation and setup connection. * days have been ...

Apr 19, 2021 by Hemant

Return and refund of router (Hathaway Broadband) ^Open

Failed to take back the router and refund the security deposit of **** rupees. Tried making many calls but no response, instead they cut the call as soon as I ask for the refund. As they do not offer service in my area I canceled it. They are n...

Apr 13, 2021 by Shreeja CS

No service no response no refund (hathway indore) ^Closed

No service from last *days No replies over email Replied over Twitter but no help till now Customer care not connting instade saying to call own number. More than a month I had no service that said to extend in next billing cycle but not ...

Mar 29, 2021 by SANJAY TIWARI

Hathway broadband (hath way broadband) ^Closed

I had hathway Broadband connection #**********. Customer care called me every month, they will provide excellent offer going on (false promise) to recharge . i decided to disconnect and i have informed sent a mail also. keep on calling me fr...

Mar 23, 2021 by Balamurugan

New connection requested failed to give connection (Act Fiber Net Bangalore) ^Closed

Hi Every one, I am posting regarding my issue with ACT fibernet team, When the sales person contacted me he told that service is avaliable in my area and plans were discussed and we have proceeded for the payment. He promised me that It ...

Mar 19, 2021 by Ashiq

Account not closed and they are threatening for legal and demanding money again and again (Hathway Hyderabad) ^Closed

I am not using hathway since * or * months because they are not providing service in my new area. they called me in January **** and asked to pay the penalty otherwise i could face legal notice. I paid and they promised to close my account. Bu...

Mar 18, 2021 by Mohammad Faisal

Harassment call from Hathway (Hathway) ^Closed

I've disconnected Hathway (after using * years with prepaid subscription). I've informed them and disconnected the service. Calling * times a day from various numbers and asking me to renewal. Blocked almost ***+ numbers....

Mar 11, 2021 by Dominic Mathew

Harassing via calls (hathway boardband) ^Closed

It's been a year that I've changed my connection but still these Hathway people keep calling me *-** times in a day! I've told them a thousand times to stop calling but the haven't stopped. There's a limit to everything which these people hav...

Mar 11, 2021 by Mohit Mohta

Harassing by making calls to renew their plans (hathway boardband) ^Closed

The previous year I took Hathway connection. After a year I discontinued it. But I am frequently getting calls from their numbers to renew my account. I said that I don't need it. But still they are simply harassing me by calling. Please stop i...

Mar 11, 2021 by Sai Mohan

Refund not provided by Hathway after connection termination (Hathway Hyderabad) ^Closed

I had requested to close/terminate my hathway account permanently as they are not providing service at my new house location. But company is not processing my request and not providing any refund for the prepaid bill payment for one year. Alrea...

Dec 27, 2020 by Kishore Kumar Kasi

Taken money still service pending (ACT Broadband) ^Closed

My name is Rakesh golla . from Nellore rural kissan nagar area. I paid money before * days back ACT engineer / techinican name is AREEF and his number is (***********). I NEED INTERNET CONNECTION IMMEDIATELY.because here no another option exc...

Dec 15, 2020 by Rakesh golla

ACT INTERNET TAKE MONEY BUT NO CONNECTION (ACT Broadband) ^Closed

I PAID ** DAYS BEFORE FOR MY NEW INSTALLATION ACT FIBER NET INTERNET CONNECTION AT MY HOME ****/- BUT STILL NO CONNECTION IS NOT GIVEN .I SUFFERD WFH BADLY WITHMY WORK I REQUEST PLEASE GIVEN TO MY HOME INTERNET CONNECTION IMMEDIATELY MY HO...

Dec 15, 2020 by Rakesh golla

New connection not given fake service (Hathway broadband chennai) ^Closed

Agent given me fake offer as if I pay amount for new connection he will give new connection with in a day. But in verification call they told me that I will get with in ** hours. This is third day ** hours crossed still I didn't get connection....

Dec 02, 2020 by Kanchi.jayasri

GTPL broadband Not solving issue (Gtpl Broadband Private Limited Surat) ^Closed

I have filed complaint in GTPL office on ** Oct and after they respond via massage that your problem will be solve with in next * day but still today they don't done it. I have done so many calls on customer care about this problem but they gi...

Oct 27, 2020 by Amipara Sagar Arvindbhai

Poor broadband service (GTPL) ^Closed

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Oct 14, 2020 by Kanan

Pathetic service record and no complaint resolution since many days (Excitel Broadband Private Limited) ^Closed

I've been a subscriber since * years my user ID is "ashish***c". This regarding my service experience since past * months and complaint #******* on My Excitel Portal. From the past *-* months I've been getting disconnections EVERY SINGLE DAY....

Oct 06, 2020 by Ashish Kotnala

Service for Delivered (Hathway broadband Indore) ^Closed

Appalling Service from Hathway Broadband. My internet keeps dropping from past * week. I have to raise a complaint everyday and hathway simply closes the ticket without any resolution and ask me to wait for modem change. However, no help...

Oct 03, 2020 by Prateek Mahajan

Connections issues atleast 1012 days in a mnth (Dna Infotel) ^Closed

connections issues atleast **-** days in a mnth last month we had no connection or ** days username Asha_more...

Oct 03, 2020 by James Dsouza

Refund my money (Netplus Broadband) ^Closed

Hi team , I am Chetan aggarwal and I recharge my Netplus Broadband of amount **** rs and money deducted from my account and recharge is not happen.Please refund my money . Transaction id is S******** ...

Oct 03, 2020 by Chetan Aggarwal

Hathway (Hathaway Broadband) ^Closed

Hi I have rase a compliant ********W****** / ********M****** on ** Sep **** and my account number is ********** name - Rahul Kolekar. My issue has been not resolved till now after making so many call to hathway several times a day and I hav...

Oct 01, 2020 by Rahul manohar kolekar

Internet not available since one week (Hathway Hyderabad) ^Closed

I have shifted the internet address from srinagar colony to Nizampet. since the day connection is given on ** sep ****, despite of numerous calls the internet is still not working with all fake promises and blocking our numbers. ...

Oct 01, 2020 by sreepadma pasupuleti

Manipulating in wifi tariff (Limras Eronet Broadband Service Private Limited) ^Closed

this wifi providers are charging the more price then in the invoice bill they received amount for the **** and in invoice they are showing the ***rs and they are providing the wifi plan in different prices to various customers....

Sep 30, 2020 by b sai mouli