Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity. It has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc. The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include BSNL, MTNL, Airtel, Reliance, Hathway broadband etc. The most common ISPs complaints as reported by customer include no service provided, slow internet speed, service not activated, no refund provided etc. So how can an individual deal with broadband complaints? First and foremost it is essential to raise an issue at their customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

Apart from raising your concern at their customer care number, every ISP has a grievance department as directed by the law. You can even file a complaint there or mail them at the id given. Most of the issues get resolved at this stage, however, if you complaint is still being ignored, the next best option would be filing a complaint at your nearest consumer forum. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court. We generally receive about 30 monthly Internet Service Provider complaints.

Hathway has sent a threatening email demanding back the modem after 1 and half year (Hathway boradband) ^Open

Hathway has demanded Rs.**** for the modem for the internet connection which had been cancelled a year and a half back. Since then I have never heard from any of their executives for the return of the modem, suddenly on **/**/**** after an y...

Apr 22, 2020 by DHAVAL DESAI

Hathway Broadband Internet Hathway Harassment with Calls and Messages (HATHWAY BROAD BAND SERVICES HYDERABAD) ^Open

I have disconnected my Hathway broadband in Hyderabad. Even * months later, I'm still getting innumerable calls every single day to renew my account, to take a new connection. I'm fed up and cannot take it anymore....

Apr 19, 2020 by Ramkumar BVR

AIRTEL BROADBAND NOT INSTALLED (Airtel Broadband ) ^Open

I requested for Airtel Xstream fibre connection on *th April **** to be installed at my Home in Motiaz royal Citi ZIRAKPUR. The Executive came the same day collected the money and assured the connection to be installed in few days. after ** d...

Apr 18, 2020 by Pranay Upadhyay

Diesel generator is working in residence area as already power is available (Airtel Bharti Company) ^Open

Dear sir your dg and tower is install in residence COLONY which is totally unlawful and due to covid ** GOVT suggested stay at home now tell me how it possible for us to stay at home .* days over but your dg working continually without any brea...

Apr 16, 2020 by Vikas sharma

Recharge not done but amount deducted (Airtel ) ^Open

I have recharged my number through airtel app and it directed me to my UPI I have paid rs *** and the payment was successful but my account is not recharged and I cannot contact customer services also. ...

Apr 16, 2020 by Vishnu N Naik

Network Not Available (Hathway) ^Open

Our Internet Stopped Working From March ** , **** We Filed A Complaint in Hathway Website. We Also Contacted Customer Care Service There Is No Good Response . Their Staffs Keep Ignored Our Calls . Till Date There is no response. Complaint Tic...

Apr 06, 2020 by Mohammed Farhan

Internet is not working (Hi Reach Broadband Pvt. Ltd.) ^Open

My internet is not working from * days and everyday i made several compalints to hi reach customer care also but they didnt give me any satisfactory response and also they didnt solve my problem in * days.. Now i want all my money back and als...

Apr 04, 2020 by Sneha purke

Installation was delayed and the activation is not yet Done (HATHWAY BROAD BAND SERVICES HYDERABAD) ^Open

Please help me, in this lock down situation all working people are advised to do work from home since **th March ****. I have shifted from Temple alwal to old alwal just a lane difference and before lock down i had applied for transfer of my ...

Apr 03, 2020 by Pavan

Airtel took money for Broadband but did not set it up (Airtel Broadband ) ^Open

On **th March, Bhasavraj from Airtel took money to setup Airtel connection and said it will be do e in * days but this is not done yet. After calling him multiple times he is not picking my my call also now. There is no support from customer c...

Apr 02, 2020 by Ankit Pandey

Amount paid but no internet connectivity for past two weeks (Hathway broadband) ^Open

My Hathway Account number is **********. I have made payment of RS.**** on **rd March but till now facing internet connectivity issues. I called so many times for customer but no one is lifting the call. As there is lock down is going on curren...

Apr 01, 2020 by S Mallikarjuna Bhargava

Installation delayed and activation not yet done (Hathway Broad band) ^Open

This is the second time Hathway ISP is disappointing us. Previously happened the Same , we had to contact and make rounds to their office to beg their service, installation was done after ** days and activation is not yet done . the customer ca...

Mar 27, 2020 by Pavan

Installation delay and not yet done (Act Fiber Net) ^Open

My name is Krishna kanth I have taken a net connection from act fiber net on Saturday ** march in Hyderabad they said they will give connection in **hours till now installation not yet done my company gave me a work from home because of these p...

Mar 25, 2020 by Potlapalli Krishna kanth

Airtel Poor Internet service in my Locality (Airtel ) ^Open

Respected concerned authority, This is to bring to your knowledge that in my locality internet connection is very poor. So many times we complain to the customer care and also requesting for Install repeater/booster in my locality but...

Mar 22, 2020 by Salman Imran

Pathetic service and frequent disconnetion of Internet (Hathway) ^Open

I am subscriber of Hathway internet for the past one year and knowing this company history I have renewed it out of no choice. The internet frequently disconnects and I am with no internet for the past * days. The service guys say that there is...

Mar 13, 2020 by Abhijith

Recharge not showing in airtel dth account (Airtel dth tv) ^Open

I have recharge my account number:********** on *th Feb,**** with amount of rs.***. but still channel services were not started. So i wrote a mail to customer care. They replied transaction failed so ask to bank or website from where recharge d...

Mar 12, 2020 by Narottam

Internet services (Airtel ) ^Open

Reference no - **-************* , my mobile number **********. the complain was raised in june **** and till date its open no resolution yet provided....

Feb 03, 2020 by Sourav manna

Harassment by hathway (Hathway Internet Services ) ^Open

I used the hathway internet earlier. So when I had to relocate I requested for shifting my connection as well. However, it was declined because of technical reasons ( no connectivity in the new location). I terminated my connection, cleared my ...

Jan 30, 2020 by Pawan pal singh

Broadband advance not refunded (Rohan Media Pvt Ltd) ^Open

On **th Dec ****, Rohan Media Pvt Ltd has promised to installed broadband in my house using CAT cable. But, now they are forcing me to install their service using Fiber cable. Also, when I met the owner Sanjeev Reddy today face to face asking f...

Jan 30, 2020 by Kapil Gowd Veligatla

Harassment because of customer care calls (Hathway boradband) ^Open

Opted for a Hathway broadband connection in electronic city, bangalore. However, due to very poor performance (despite repeat complaints), disconnected the same (bill prepaid). Even the device was collected back by the company executive. I kee...

Jan 30, 2020 by Lav srivastava

Harassment by hathway call centre (Hathway boradband) ^Open

Last month , i had paid the amount twice mistakenly . I had left it considering it would be utilised for the following month ( jan & Feb ). I had received an invoice through mail . But on January first i had started receiving calls on payment d...

Jan 29, 2020 by MOHAMMED FAZIL

Latency issue of Jio (Jio Fibernet Hyderabad) ^Closed

I got Jio fibernet connection at my place * months ago in hyderabad,they promised * latency for gaming,and that is why I have choose Jio because that is my source of income as I stream games,but from past more than a month i have been getting *...

Jan 07, 2020 by Mukund delliikar

Worst service provider ever There WiFi remains off every alternate day Since the time of renewal t (Joister Connect) ^Closed

This is Rishita Gada. Residence: C/**, Jai Hansa Sagar, Govardhan Nagar, Lbs Marg, Mulund West, Mumbai - ******. WiFi Service Provider: Joister Connect Renewal Date: **/**/**** Since the time of renewal, there isn't even a time when the...

Jan 05, 2020 by Rishita mahesh gada

Broadband Connection Issue (Allaince Brordband Pvt Ltd ) ^Closed

From last ** Hr my net connection was lost and it is not resolved...

Jan 03, 2020 by Arindam

Receiving Harrassment Calls From Hathway Internet Continuously Nonstop for the last 2 months (Hathway broadband) ^Closed

Receiving Harrassment Calls From Hathway Internet Continuously/Nonstop for the last * months. Have told them multiple times that I am not interested in their Internet services as they were quite bad. Frankly the worst internet company. I get...

Jan 03, 2020 by Manish Thakur

Internet not working (Net plus Broadband Services) ^Closed

Internet not working and they are charging me full payment although internet not working from past one week and no body listen to my complaint.i call their customer care many times but no response they are only telling me to wait ...

Jan 02, 2020 by Sarabjot singh

Not Deactivating my broadband (Connect Broadband) ^Closed

I'm Yash Kumar I'm having a connect broadband by the name of Harinder kumar having connect number **********. I no more live in India now and have been contacting connect from so long to deactivate my internet and take my modem back but they ...

Jan 02, 2020 by Yash Kumar

Internet not working even after multiple complaint (Excitel Broadband Private Limited) ^Closed

Hardly there were any days when i was provided proper net connection , *-* days network cut was normal for this company .But the Problem arise when when the duration of net cut became endless . After complaining many times, hardly any technicia...

Jan 01, 2020 by Sandip

Hathway upload speed very low (Hathway broadband) ^Closed

My hathway broadband upload speed is very low.i have hathway broadband **mbps unlimited plan. i was promised **.*mbps upload speed but i am receiving only *mbps upload speed on all speedtest servers except hathway. they have capped the upload s...

Dec 31, 2019 by SIDDHARTHA DUTTA

Refund not received (Hathway boradband) ^Closed

Hi, I have taken the Hathway service in the month of **th October, **** and they said the connection would be established in two days but it didn't happened. I have waited more than a week for the connection but it was not done. At the end, ...

Dec 02, 2019 by Balaji

Slow speed by ISP (Youbroadband powered by Vodafone) ^Closed

From last * months I complaining continuously about slow speed but Youbroadband executives just give me copy paste answers. Technicians come and just take a look they don’t do anything. Mine is **mbps unlimited plan but I don’t get more the...

Nov 29, 2019 by Ruchi Buch

No services provided (Act Fibernet Bangalore ) ^Closed

Money has been taken by ACT fibernet for Wi-Fi installation but its been * days i have not received any call.The lady who asked me to pay is not taking call.Customer care is telling lies that it will take **hrs. Every day i call them they say *...

Nov 28, 2019 by Rajnish Dwivedi

Services not provided (jio fiber net (RELIANCE)) ^Closed

I subscribed for jio fibre connection in june **** under order number n****b****y and was promised that the connection would be active in ** days. they took the money inr ****.** up front but i never got the service, the customer service is so ...

Nov 28, 2019 by Dheeraj verman

Services not provided (Airlink Communication Private Limited surat) ^Closed

I have complaint for my internet not working since *st November today is **th November no one is giving attention to my complain. I also visited there office they say today it will be done but problem remains unsolved....

Nov 26, 2019 by Rohan Patel

Refund not received (Tikona Infinet Private Limited TIPL ) ^Closed

I purchased the new connection on **th Nov ****, the engineer visited to install the connection and told me to pay **** Rs as subscription charges and told me to refer tikona quick-pay for the same, My first transaction failed due to paymen...

Nov 26, 2019 by Peter Fernandes

Hathway Calls issue (Hathway broadband) ^Closed

I am close my connection from hathway * month back and all my due were clear and I have also return modem which were given at the time of installation. Now they keep calling for new excitement offer and i am fed up to mention that my location d...

Nov 25, 2019 by Rohit Singh

Connection disconnected but getting daily calls for renewal (Hathway Broadband Internet Chennai) ^Closed

I disconnected my internet connection and explained the reason to Hathway for disconnection. Hathway person came and collected the router within the week. But they were daily making the call asking for the reason for disconnection or they ask m...

Nov 20, 2019 by Deena

Connection not activated (Act Fibernet Hyderabad) ^Closed

I got a new connection for my home and paid the money around *rd of november. its been * and a half weeks and they they still haven't activated my account i keep trying to reach the nodal office and the person who came to collect the money, th...

Nov 20, 2019 by Uma devi

Cheating with Packages (Hathway broadband) ^Closed

I had disconnected Hathway connection for months & they kept calling or reaching out to me for connection. I received an email from a Person called Manthesh for Hathway providing me * months internet along with * months Hathway cable TV. I rech...

Nov 18, 2019 by Vijai Anand

Internet issue by Hathway (Hathway broadband) ^Closed

I am not receiving hathway internet service to the amount I paid.Every time there is some issue with the service provider.since * months I am facing the internet speed issue and frequent dissconnection.Even after raising complaint to hathway c...

Nov 15, 2019 by Nagenderreddy

Refund not provided (Hathaway Broad band) ^Closed

I Asha sharma booked a Hathway connection on **th November **** from Hathway executive Mr Inderjeet +** ***** *****. And paid Rs **** cash for an internet connection receipt attached with this email but he failed to keep his promise so I decide...

Nov 14, 2019 by Asha sharma