Isp Complaints
The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.
Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.
The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.
Commonly Reported ISP Complaints in India
The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.
So how can an individual deal with broadband complaints?
How to resolve ISP Complaints in India?
1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :
BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800
2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.
3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.
4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.
Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.
Complaints
Refund not given for account deactivation (ACT Broadband) Open
I have deactivated my internet connection on the **th of July and requested for router collection and refund of deposit amount, but it is not done till date (*th September ****). I was told that the standard process duration will be * working ...
Sep 08, 2020 by Senthil Sivaramakrishnan
Speed and Packet loss issue (Hathaway Broad band) Open
I am using your Hathway broadband service at **Mbps plan where from the past few days (** days) I am facing a speed and packet loss issue. I called customer care executives a couple of times and raised requests as well but nothing worked for m...
Sep 08, 2020 by Kasukurthy kishore
Gigantic Infotel Private limited Fraud Company (Gigantic Infotel Private Limited) Open
I started with their GTEL broadband services on *st September ****. I had purchased a plan of rs **** /- for * months with speed of ** MBPS unlimited internet. During the trail service of one day, it was working very good but as soon as the pa...
Sep 07, 2020 by DHRUV Joshi
Not paying full Refund (Act Fibernet Hyderabad) Open
I'm and IT employee, and during lockdown I don't need to explain the use of internet to me, I faced unstable internet issues for * months, I called them every week to send a person to check connection,they never sent one there answers wer...
Sep 07, 2020 by sainath
Renewal in offer but offer is not applicable (Hathway) Open
I have renewal my plan in Offer for *year + *year free and ***gb Data Monthly but they are give me only ***gb Data Monthly I have Complaint almost * to * time bit they aren't rectifying my plan ...
Sep 06, 2020 by Ajinkya Mahendra Vaidya
Internet connection denied after payment (Hathway Hyderabad) Open
I BOOKED INTERNET CONNECTION FROM HATHWAY BROADBAND ON **-**-**** FOR MY HOUSE.I PROVIDED ALL DOCUMENTS THEU ASKED ONLINE.THEY TOLD THEY WILL GIVE CONNECTION WITHIN ** HOURS AFTER PAYMENT.I PAID THE AMOUNT THROUG THE LINK PROVIDED BY THEM.ONTHE...
Sep 05, 2020 by Peruri srinivas
Hathway customer support not responding (Hathway broadband and internet hyderabad) Open
I have subscribed to Hathway broadband services in Hyderabad from July ****. During the installation the technical engineer gave his number for any issues. This month (Start of month when FUP is reset), my internet speed was pretty bad (Half...
Sep 04, 2020 by Sriteja
Excitel broadband issues (Excitel Broadband Pvt. Ltd) Open
I have made many complaints about issues and got those resolved but now Excitel services are degrading day by day, tickets are getting closed without resolution or stay pending. Me and my entire friend circle are planning to change to a new pro...
Sep 03, 2020 by Kaushik chowdhury
Money refund GTPL broadband service not received (GTPL) Open
In july, i have applied for GTPL broadband connection and i paid ****/- Rs and a week, they refused to install broadband connection so demand refund of money that i have paid.since * month , i have still not received refund and now they are not...
Sep 02, 2020 by Paresh Muliya
Internet Wifi issue (Act Fibernet Bangalore ) Open
I renewed/upgraded my wifi plan on **th July ****. Since then I'm facing internet speed issues so I had talked to customer care *-* times and got to know that I would be getting a new dual band router which could support ***mbps speed and ther...
Sep 01, 2020 by loveleen kaur
Net service provider does not resolving issues (You Broadband) Open
i m availing facilities of internet service from you broadband,andmany tims complaind rgarding lan cabl from provider to my home is leakage due to joint in lan cable, but they r always closing my complaint without any contact or visit of their ...
Sep 01, 2020 by ramesh chavda
No Internet From Last 2 Months Paid amount in Advance for a Year (Act Fiber Net) Open
Worst Service Provided By ACT Fibernet.Bad Customer Service For Relocation From Last * months i am trying to reach them through mail and Call. Still, they have not provided any support. #badactfibernet #badexperience #worstserviceprovider...
Sep 01, 2020 by Siddharth Kaul
Very slow speed (Tikona) Open
HI this side Hitesh I m using Tikona Wifi service from last * and half months and i never got even half speed of the speed as per the plan. even sometimes its less than * m bps. than whats is use of this. after making so many complaints they n...
Sep 01, 2020 by Hitesh Kumar
Lost money by fake information (Hathway Broadband Internet Service ) Open
on **rd August ****, my internet speed decreased to less than *mbps. I complained to the customer care, got answer that within **hrs it will be resolved. After ** hrs I contacted them, got an information that it is not technical issue but MB is...
Sep 01, 2020 by Mohammed Hilal K
Fraud website (connectway in) Open
i make a transaction of **** for distributership of recharge ill payment and other money transfer relatd services i make payment for tht but now they cannot receive my call and cannot send my money back i will attach screenshot related to it...
Sep 01, 2020 by ganesh nanavare
Poor Internet connection and Poor complaint response (Raje Prachaar Internet Services Pvt Ltd) Open
Hi team, I took an internet broadband connection service from Raje Prachaar Internet Services Pvt Ltd on June month. I got *months **mbps with unlimited pack but I didn't even receive * Mbps regularly in the daytime. On an average, i hav...
Sep 01, 2020 by Krishna Kumar S
Internet speed not coming as per the plan (Tikona Infinet Private Limited TIPL ) Open
Sir, I want to say that * months ago i have chosen Tikona as my internet connection and from the starting day the speed of the broadband is not at all good as per the plan and they took extra money from us also. I have complained so many times ...
Sep 01, 2020 by Mohammad Aakib
Connection not done after payment (Gtpl Broadband) Open
I paid **** for connection after talking to a gtpl executive he told you connection will be done within * days even after the due date there is no connection, no follow up, not picking up my calls I am not able to do work from home. the amoun...
Aug 31, 2020 by pratik kumar
Ticket closed without transferring broadband connection (Gtpl Hathway Ltd) Open
I had registered a ticket to transfer my fiber internet connection to a new address on **th July, **** with ticket number *****. Today is **th Aug, ****. It has been * month and * days. GTPL has not transferred my connection yet. GTPL also clos...
Aug 29, 2020 by Maulik Lakhani
Service not provided what I paid for (Excitel Broadband Private Limited) Open
Pallav Kansal this side with reference to the customer ID: **********. It's been more than * years since I am associated with Excitel as a loyal customer and the kind of treatment and services I am receiving since the last * months is just hig...
Aug 28, 2020 by Pallav Kansal
One of the worst wife of GTPL I can not use GTPL broadband wife because its not working since last 1 (GTPL BROADBAND AHMEDABAD) Closed
I am facing net connection problem since last * months, i am not able to use GTPL internet, I called almost ** to ** times customer support, till now i am suffering from same problem, (i can Say zero customer support, it means zero customer...
Jul 13, 2020 by Tejas n surati
Internet issue (ACT Broadband) Closed
Hi , I have been raising complaint for act to change the battery in junction box..its been * mnths and more than ** times raised the issue, they just close it without even contacting us or serving......
Jul 13, 2020 by Avinash k
Not getting exact amount on bill statement (Jio Giga Fiber) Closed
When ever i do recharge of **** rs whci is jio giga fiber Silver plan Jio is giving me statement of *** rs only. Fir these fault or corruption i have mailed them on their official mail, called many times but they just say .. sir xxx jagah check...
Jul 11, 2020 by Niraj Kumar
Still hav not received connection (Hathway) Closed
We did the payment * days ago for the new connection. They assured for the connection on the same day. No matter how many times we dialled customer care number, either they disconnect the call or just give us fake reassurance. My office work ha...
Jul 11, 2020 by Shanu Garh
Cheated for a sum of rupees 1463 (Hathaway Broadband) Closed
I have paid an amount of **** rupees online for internet connection after I spoke an female executive. It's been more than *days and still I have not received an connection. I have been calling them continuously however they do not pick up the ...
Jul 10, 2020 by Imran Khan
GTPL broadband router installation work still not done (Gtpl Broadband) Closed
I have subscribed for **Mbps plan of GTPL at ** June. I have paid the amount through netbanking on **th June. After * days the have installed the wire. When I asked, when router will be installed and configured. He said by tomorrow router conne...
Jul 10, 2020 by Dipesh thanki
Worst Service Ever FASTWAY (Fastway Cable Service) Closed
Mr. Vivek. Ground reality of your team, never be changed. Long back raised the concern, which resolved & woke-up your team after escalation. But, Now the same situation has been created by your brilliant team members & as the non-responsi...
Jul 10, 2020 by MOHIT CHUGH
Broadband is not working (Gtpl Ahmedabad Cable Network Private Limited) Closed
Internet service not working since today morning ...
Jul 10, 2020 by Rushit Maheriya
Bad service (GTPL) Closed
I installed the gtpl connection and after * month I ran into a problem. My power modem was faulty for that I called in customer care * july **** and they said it will be done by tommorow and tommorow never came after few days around * july ****...
Jul 09, 2020 by Parth Tilokani
Broadband dead slow (BSNL Broadband) Closed
I have got a new broadband connection recently from BSNL. I am suppose to get **mbps speed but hardly I am getting now only *- * mbps speed and the upload speed is a dead one. I pay rupees ***/- a month for **mbps speed but they are providing m...
Jul 09, 2020 by Karimulla Shaik
Very slow internet (Hathway Hyderabad) Closed
Very very poor internet connection.Eventhough we had a pack of ****gb per month, it's becoming futile due to weak connection. It's very important for us right now as we are working from home. Kindly resolve this issue. It's a humble request fro...
Jul 09, 2020 by Srilaksmi
Requested ACT for a disconnection but they are not taking up the request (ACT Broadband) Closed
I have been using act for more than a year. Now as I am trying to switch to some other provider. I have requested the Act team to take my request for complete disconnection. It's been a week I don't hear anything from act. I have placed the dis...
Jul 09, 2020 by Manash Kumar ghosh
Frequent connectivity drop complaint close without clearing problem time taken for issue resolutio (You Broadband) Closed
Broadband connection drops frequently flashing message "WAN Port Disconnect" whenever there is slight rain. Complaint gets closed without clearing any of the problem. Customer care replies the same, "it will be resolved by tomorrow" and the...
Jul 09, 2020 by Ronak Vithlani
Internet not working at last 24 hours (GTPL) Closed
My internet connection is not working at last ** hours. This is not today problem but everyday * or * hours internet not working. I'm every time calling your agent in my area but he's switch off the phone every time. ...
Jul 09, 2020 by Viral Sukhdevbhai Bhakta
Connection (GTPL) Closed
I started to connect with GTPL from March * month package. in this package total of * months no connection. I complain to customer care but they are didn't solve again I try to renew this package but again the same issue no one cares about the ...
Jul 09, 2020 by Yogendrasinh chavda
Broadband not replaced (GTPL) Closed
My tj** connector or lan cable is damaged they are not fixing it. It's benn * days since i filed the complaint but no action has been taken...
Jul 09, 2020 by Anirudh sharma
Indravadan Parmar (GTPL) Closed
I have subscribed for your broadband connection at my residence by making a payment of Rs.*,***/- (Receipt No.***** - dated : **.**.****). Though wiring and installation had been done on **.**.****, I and my family members are unable to make u...
Jul 07, 2020 by Indravadan Parmar
Lied about providing internet (Gtpl Ahmedabad Cable Network Private Limited) Closed
I paid to set up WiFi service from GTPL at my home in Ahmedabad and their salesman promised me that if i pay before ** days, i'll get my Wifi but it's been ** days but still i didn't get any Wifi or response from them. I went to their office in...
Jul 07, 2020 by Dharmendra Choudhary
Bill paid but account is deactivated (Hathway broadband Hyderabad ) Closed
I asked to cancel static IP and the corresponding charges from my account. Even after one month of complaining it is still there and i have to pay extra *** each time. One customer support person told that it has been disabled and so I paid my ...
Jul 07, 2020 by Jyothirmai Thondamallu
JIOFAB is a Online Thiefs (Jiofab) Closed
JioFab is a brand filled with Thiefs.. Never ever trust them.. Product are too too cheap. Never expect the product which u buy but u will surely lose money by getting trap by this idiots.. They are bastards started business to rob money of inn...
Jul 07, 2020 by Ram
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's