Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity. It has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc. The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include BSNL, MTNL, Airtel, Reliance, Hathway broadband etc. The most common ISPs complaints as reported by customer include no service provided, slow internet speed, service not activated, no refund provided etc. So how can an individual deal with broadband complaints? First and foremost it is essential to raise an issue at their customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

Apart from raising your concern at their customer care number, every ISP has a grievance department as directed by the law. You can even file a complaint there or mail them at the id given. Most of the issues get resolved at this stage, however, if you complaint is still being ignored, the next best option would be filing a complaint at your nearest consumer forum. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court. We generally receive about 30 monthly Internet Service Provider complaints.

Unable to access Act fiber services (Act Fibernet) ^Open

I have been unable to access the internet from the past * weeks from **-*-**** to till date. I have also registered a complaint to resolve the issue. But till now there was no resolution provided. I have already paid the bill for * months subsc...

Jun 06, 2019 by Srinivasa Rao Palla

Broadband distribution box not shifted for 4 weeks (ACT Broadband) ^Open

ACT broadband requested for shifting of distribution box through customer care support line. No resolution happened. Sent emails to Nodal officer and appellate authority. Every time buying time and no concrete action taken. Already spent quite ...

Jun 02, 2019 by Purushothaman

Broadband connection not installed after paying the charges (Tikona Broadband) ^Open

I have paid Rs.**** on ** May **** to Tikona Broadband for a new connection. But still installation is not done and there is no response from the service provider. I am still waiting for installation and services. ...

Jun 02, 2019 by Anuj Chauhan

Raising undue bills for broadband service after disconnection (Tata Docomo) ^Open

I had written to Tata Docomo to close the account as they were not meeting the service level they promised. The connection was frequently interrupted and the speed was too low. On receiving the mail their office requested to wait for a few days...

Jun 01, 2019 by Neeraj Tiwari

Internet connectivity issue (Excitel) ^Open

Facing **-**% consistent loss packets daily on the number of application that use the internet to connect....

Jun 01, 2019 by Ayush Saran

Advance payment made but line is disconnected (Hathaway Broad band) ^Open

I have made advance payment for my broadband account ********** on the month of Apr '**. So as per this, I am not supposed to make any payment in May'**. However, they still called me for payment reminder and I told if their system is capable e...

May 27, 2019 by Sukomal Sengupta

Service not honoured (Hathway broadband) ^Open

A representative from Hathway confirmed that if I recharge for * months on Feb **th, I get *+* month offer. However, Hathway didn't honour me the offer and disconnected my service on May **th instead of June **th. I made ** calls to customer ca...

May 25, 2019 by Saros.s

Connection not restored after multiple calls (Hathway Broadband Internet) ^Open

My Hathway connection is not working. I was told someone will come and fix the connection. I have been making repeated calls to Hathway to fix the connection. No response. No one answers the call. No one has come to fix it. The area is Basavana...

May 24, 2019 by Varsha A

Hathaway speed and irresponsible customer service (Hathway Broadband Internet) ^Open

I have taken Hathway internet connection on *st May. They promised the speed of ** Mbps but the speed they are giving is *** kbps which is worst than even *g. We registered the complain **-** times but neither they are rectifying it nor refundi...

May 23, 2019 by Saumya tripathi

Connection not completed (Hathaway ) ^Open

I am not provided with the WiFi connection yet. As per Hathway, the dealer has said that the connection will be provided in ** hours but it been almost * days. I haven't received any update from Hathway and still waiting for the connection. Reg...

May 21, 2019 by Venkatesh A

GTPL broadband low speed issues (Gtpl Broadband) ^Open

I got GTPL Broadband connection with the modem for one year. They promised unlimited ** Mbps speed but speed is low not more ranging from * to * Mbps upload and * to * Mbps upload. Whenever I complain they generate service request and close thi...

May 21, 2019 by Tamizbhai sheikh

Act fiber disconnected my service without completing the service tenure (ACT Broadband) ^Open

I have taken internet connection along with modem for * months attached bill details below. Suddenly they disconnected my internet connection without informing me. Complaints raised to customer care are not taken care of....

May 17, 2019 by Sreenivas

Refund not issued (Hathway Cable And Datacom Ltd) ^Open

I used Hathway broadband for more than * years. During installation, they collected Rs. **** as a refundable deposit for Modem/Router. I have submitted the router. It's been more than a year and I haven't received anything. I have been to their...

May 15, 2019 by SVK Chaitanya

Recharge not done on time (Hathaway ) ^Open

Recharge money paid on **/**/**** but recharge was done on **/**/****. The reason given for late recharge is that set-box activation failed. A failure on part of Hathway. Now today on **/**/**** it shows that recharge is over. Recharge gets ove...

May 11, 2019 by Sanjay Manuel Fernandes

Denial of Service (Hathaway ) ^Open

Hathway customer account no-**********. This is the pre-paid broadband connection. I had paid twice (this was due to Internet glitch) during the month of April, which is accounted for both April and May **** service. The same has been conveyed ...

May 11, 2019 by Sreenivas

Internet is not coming (Hathaway ) ^Open

We are paying money every month. We are not getting the internet every day. We are getting issues with the internet....

May 08, 2019 by Sudheer dussa

No service provided (Hathway Broadband Internet) ^Open

I have taken a new Hathway and installation is completed on **th May. But its been * days still the connection was not yet activated. I have called customer care multiple times and even spoke to the supervisor. Everyone told that within a few h...

May 08, 2019 by Balaji

Irregular service and failure to resolve grievances (Hathway Broadband Internet) ^Open

I had registered a complaint on May * at **:**. I am using Hathway's mobile app saying that my internet is not working. Account no. **********. ** hours later, the problem has still not been resolved. I have called them repeatedly at least ** t...

May 08, 2019 by Avi Krish Bedi

Everyday facing connectivity issues (Tikona Broadband) ^Open

I am a Tikona broadband network user. My user id- **********. I have registered for account termination on ** February ****. My request id- *-**********. Every day when I try to connect the internet is not connecting and whenever I call in cus...

May 07, 2019 by Divyam Tiwari

Internet shutdown from many days (Pintwire Information Pvt .ltd.) ^Open

Internet is shut down since *-** days. We tried to contact them in initial days they didn't pick calls so we were unable to understand why this problem is happening. We made contact with their employe personally and we came to know that there i...

May 07, 2019 by Mehul dean