Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

No Resolution by Technical Support (Joister Connect) ^Open

My Internet connection has stopped working since ** th April. I have registered * Complaints online. The call centre told me to call local office. They sent someone. But no Resolution. I am fed up. I want a full refund. ...

Aug 22, 2020 by Ashwin Menezes

No Internet connection (Hathway) ^Open

I am unable to browse internet since *th August. My previous service requests were closed without any resolution. Last service request raised by me on **th August is still open, SR ********W****** . I've prepaid the bill for * months of Interne...

Aug 21, 2020 by Sourav Bodak

ACT Fibrenet had damaging my house by installing their Internet Boxes without permission (Act Fibernet Bangalore ) ^Open

My house property is being damaged by ACT Fibrenet. I am following them to remove their Internet Boxes(Multiple Internet Boxes and Cables tied to our house. No response from them for ** days. Attaching the images for your reference. ------...

Aug 20, 2020 by Rajesh Kumar M

Tikona Internet Service Disconnection (Tikona Digital Networks) ^Open

Due to relocation, I wanted to disconnect the Tikona broadband service and for which I was chasing with them since more than a month. After multiple emails and requests, I received an email that the service disconnection is completed but no tec...

Aug 20, 2020 by Sushil Bhole

No net (Airlink Communication Private Limited surat) ^Open

The net stops working everyday. Sometimes no net connectivity and sometimes no speed. Userid krishna****. Also everytime they generate new complain number against sae Userid. How this is possible without resolving old complain? ...

Aug 19, 2020 by Krishna

Refund from Nextra Broadband (Nextra Broadband ) ^Open

I have been chasing with Nextra broadband guys since after discontinuing my broadband connection in Feb'** for a refund of **** Rs security deposit. However, despite too many followups on phone and email they are not at all bothered to resolve ...

Aug 19, 2020 by Milan Gupta

False commitment by hathway (Hathway) ^Open

I had to shift my connection to new place,they said they will install the connection in * days of I made online renewal, since I made the renewal the sales representative stopped picking my call and the customer service is pathetic, I call thei...

Aug 19, 2020 by Yash dhanuka

Refund (Hitha Net private ltd Hyderabad Telangana) ^Open

A online purchase of mangoes order was placed with Hitha Net pvt ltd, *nd Floor, Vaishnavi's enclosure, Hyderabad, Telangana ****** on ** Jun ****. Online payment of Rs ***/- was done for the same but neither the mangoes were delivered nor the ...

Aug 18, 2020 by shantanu mazumdar

Return of modem (Hathway indore) ^Open

I have been harassed to pay charges of modem by Hathway Indore as I haven't modem which I have been using for more than an year. They warning me for a legal notice. Due to this Pandemic of COVID-**, I anyhow managed to return to my place and l...

Aug 17, 2020 by Shiv Verdhan Singh

GST invoice not received and additional validity not addaed (Gtpl Broadband Private Limited Surat) ^Open

I took GTPL connection in march month. I already given all necessary documents still I mailed all required on *-*-** asking for invoice under my GST number. Though they are just giving reply that we'll resolve the problem soon. Its been * month...

Aug 17, 2020 by Viiniit Shah

Refund Claim (Excitel Braodband) ^Open

M/s Excitel discontinued association with its local internet service provider (M/s Siri Networks) on **th June **** and hence internet service stopped since then. My subscription is valid till *rd October ****....

Aug 16, 2020 by Sanjay Kshirsagar

Broadband internet service (Act Fibernet Hyderabad) ^Open

Respected sir, With due respect, I am writing this letter to inform you that my internet connection is disturbed from last ** days. I am facing trouble as I am having exams and most of the work is done online and for that, I need a proper in...

Aug 16, 2020 by Lalith Sai Kumar

Receiving bill even after submitting disconnection letter (Bsnl Bharat Sanchar Nigam Limited) ^Open

Hi, On March **, i've submitted a disconnection letter to BSNL office in Mavelikara. They checked the account, as it was *** rupees deposit, he told me to bring the passbook attached which I did and he said it will processed within * week. We ...

Aug 15, 2020 by Rahul Sivadas

Amount not refunded (ACTFIBERNET ) ^Open

This is with reference to the ACT Fibernet Account No ************ in the name of Mr.Babu V. I have made the May month's Bill amount of Rs.****.**/- on *rd June, ****. On that day, i have tried to make the payment * times and all the three tim...

Aug 15, 2020 by babu v

Refund of Security Deposit (Excitel fiber) ^Open

I have terminated my Exitel connection since April month and intimated the company about the same, however, in spite of my several emails and calls they have not processed my refund and it's going to be almost * months now...

Aug 14, 2020 by Akash Agrawal

Net down and customer service unresponsive (Sunrise Star Services) ^Open

My entire office work is dependent on the internet. It has been down since midnight. I messaged the point person then itself and also called in the morning at * AM. He replied saying it will be fixed in sometime. It has been ** hours now and he...

Aug 13, 2020 by Devin Dsouza

Disconnectivity and soo many unresolved tickets (Excitel Broadband Private Limited) ^Open

This is Prashant, I have been facing the issue with disconnectivity for a long time now. In just *-* days I face the same issue. in just ** days I faced the issue for like * times and faced the disconnectivity for around * days. Today I got to ...

Aug 13, 2020 by Prashant jain

SPEED NOT PROVIDED AS PROMISSED (DRIZZLE TECHNOLOGIES) ^Open

Greetings. This is Maria Jasmine Priya from Pondicherry.I am working in Rapidcare Technologies at Pondicherry. Due to COVID ** I have been asked to do work from home. Hence, I have purchased the Cable Internet connection thru Drizzle Technolog...

Aug 12, 2020 by Maria Jasmine Priya

Too much slow speed although we purchased plan (GTPL BROADBAND AHMEDABAD) ^Open

Hello Sir/Madam, We have purchased GTPL Broadband plan of **MBPs a week ag i.e. approx *st Aug **** and today it is **th Aug, within ** days I logged two complaint both has been closed by GTPL team by saying "Resolution Done". Worst service i...

Aug 12, 2020 by Chander Maheshwari

GTPL BROADBAND AHMADABAD frequent disconnection on GTPL broadband (GTPL Broadband PVT LTD ) ^Open

GTPL BROADBAND AHMADABAD - frequent disconnection on GTPL broadband Since activation I frequently raised complain thru GTPL mobile app and with call center. but every time they raise new complain and then close it without asking to close and ...

Aug 12, 2020 by Sachchidanand Dubey

Not getting exact amount on bill statement (Jio Giga Fiber) ^Closed

When ever i do recharge of **** rs whci is jio giga fiber Silver plan Jio is giving me statement of *** rs only. Fir these fault or corruption i have mailed them on their official mail, called many times but they just say .. sir xxx jagah check...

Jul 11, 2020 by Niraj Kumar

Still hav not received connection (Hathway) ^Closed

We did the payment * days ago for the new connection. They assured for the connection on the same day. No matter how many times we dialled customer care number, either they disconnect the call or just give us fake reassurance. My office work ha...

Jul 11, 2020 by Shanu Garh

Cheated for a sum of rupees 1463 (Hathaway Broadband) ^Closed

I have paid an amount of **** rupees online for internet connection after I spoke an female executive. It's been more than *days and still I have not received an connection. I have been calling them continuously however they do not pick up the ...

Jul 10, 2020 by Imran Khan

GTPL broadband router installation work still not done (Gtpl Broadband) ^Closed

I have subscribed for **Mbps plan of GTPL at ** June. I have paid the amount through netbanking on **th June. After * days the have installed the wire. When I asked, when router will be installed and configured. He said by tomorrow router conne...

Jul 10, 2020 by Dipesh thanki

Worst Service Ever FASTWAY (Fastway Cable Service) ^Closed

Mr. Vivek. Ground reality of your team, never be changed. Long back raised the concern, which resolved & woke-up your team after escalation. But, Now the same situation has been created by your brilliant team members & as the non-responsi...

Jul 10, 2020 by MOHIT CHUGH

Broadband is not working (Gtpl Ahmedabad Cable Network Private Limited) ^Closed

Internet service not working since today morning ...

Jul 10, 2020 by Rushit Maheriya

Bad service (GTPL) ^Closed

I installed the gtpl connection and after * month I ran into a problem. My power modem was faulty for that I called in customer care * july **** and they said it will be done by tommorow and tommorow never came after few days around * july ****...

Jul 09, 2020 by Parth Tilokani

Broadband dead slow (BSNL Broadband) ^Closed

I have got a new broadband connection recently from BSNL. I am suppose to get **mbps speed but hardly I am getting now only *- * mbps speed and the upload speed is a dead one. I pay rupees ***/- a month for **mbps speed but they are providing m...

Jul 09, 2020 by Karimulla Shaik

Very slow internet (Hathway Hyderabad) ^Closed

Very very poor internet connection.Eventhough we had a pack of ****gb per month, it's becoming futile due to weak connection. It's very important for us right now as we are working from home. Kindly resolve this issue. It's a humble request fro...

Jul 09, 2020 by Srilaksmi

Requested ACT for a disconnection but they are not taking up the request (ACT Broadband) ^Closed

I have been using act for more than a year. Now as I am trying to switch to some other provider. I have requested the Act team to take my request for complete disconnection. It's been a week I don't hear anything from act. I have placed the dis...

Jul 09, 2020 by Manash Kumar ghosh

Frequent connectivity drop complaint close without clearing problem time taken for issue resolutio (You Broadband) ^Closed

Broadband connection drops frequently flashing message "WAN Port Disconnect" whenever there is slight rain. Complaint gets closed without clearing any of the problem. Customer care replies the same, "it will be resolved by tomorrow" and the...

Jul 09, 2020 by Ronak Vithlani

Internet not working at last 24 hours (GTPL) ^Closed

My internet connection is not working at last ** hours. This is not today problem but everyday * or * hours internet not working. I'm every time calling your agent in my area but he's switch off the phone every time. ...

Jul 09, 2020 by Viral Sukhdevbhai Bhakta

Connection (GTPL) ^Closed

I started to connect with GTPL from March * month package. in this package total of * months no connection. I complain to customer care but they are didn't solve again I try to renew this package but again the same issue no one cares about the ...

Jul 09, 2020 by Yogendrasinh chavda

Broadband not replaced (GTPL) ^Closed

My tj** connector or lan cable is damaged they are not fixing it. It's benn * days since i filed the complaint but no action has been taken...

Jul 09, 2020 by Anirudh sharma

Indravadan Parmar (GTPL) ^Closed

I have subscribed for your broadband connection at my residence by making a payment of Rs.*,***/- (Receipt No.***** - dated : **.**.****). Though wiring and installation had been done on **.**.****, I and my family members are unable to make u...

Jul 07, 2020 by Indravadan Parmar

Lied about providing internet (Gtpl Ahmedabad Cable Network Private Limited) ^Closed

I paid to set up WiFi service from GTPL at my home in Ahmedabad and their salesman promised me that if i pay before ** days, i'll get my Wifi but it's been ** days but still i didn't get any Wifi or response from them. I went to their office in...

Jul 07, 2020 by Dharmendra Choudhary

JIOFAB is a Online Thiefs (Jiofab) ^Closed

JioFab is a brand filled with Thiefs.. Never ever trust them.. Product are too too cheap. Never expect the product which u buy but u will surely lose money by getting trap by this idiots.. They are bastards started business to rob money of inn...

Jul 07, 2020 by Ram

Every 34 day internet issue (Tikona Digital Networks Private Limited) ^Closed

I have installed tikona internet in April ****. At first every **-** day i have to raise complaint related to speed issue and no internet. they will take *-* day to solve the issue. and again after few day same issue.. it affects my work ...

Jul 07, 2020 by Chirag Jogani

Installation not done sales executive didnt reply (Act Fibernet Bangalore ) ^Closed

I have paid **** on act fibernet bangalore location July *nd promising the service to be done in * days.. Till now no response and no acknowledgement from the sales executive. Name:ashwini gowda Number:**********...

Jul 06, 2020 by Abhishek sh

Not providing new connection and not refunding (ACT Broadband) ^Closed

Good morning sir/madam, I have registered for a new connection with Account id: ************, but as there is no slot inbox available in the area so the technician has asked us to apply for a refund as they are not providing a new connection ...

Jul 06, 2020 by Triveni