Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity. It has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc. The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include BSNL, MTNL, Airtel, Reliance, Hathway broadband etc. The most common ISPs complaints as reported by customer include no service provided, slow internet speed, service not activated, no refund provided etc. So how can an individual deal with broadband complaints? First and foremost it is essential to raise an issue at their customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

Apart from raising your concern at their customer care number, every ISP has a grievance department as directed by the law. You can even file a complaint there or mail them at the id given. Most of the issues get resolved at this stage, however, if you complaint is still being ignored, the next best option would be filing a complaint at your nearest consumer forum. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court. We generally receive about 30 monthly Internet Service Provider complaints.

Airtel took money for Broadband but did not set it up (Airtel Broadband ) ^Open

On **th March, Bhasavraj from Airtel took money to setup Airtel connection and said it will be do e in * days but this is not done yet. After calling him multiple times he is not picking my my call also now. There is no support from customer c...

Apr 02, 2020 by Ankit Pandey

Amount paid but no internet connectivity for past two weeks (Hathway broadband) ^Open

My Hathway Account number is **********. I have made payment of RS.**** on **rd March but till now facing internet connectivity issues. I called so many times for customer but no one is lifting the call. As there is lock down is going on curren...

Apr 01, 2020 by S Mallikarjuna Bhargava

Installation delayed and activation not yet done (Hathway Broad band) ^Open

This is the second time Hathway ISP is disappointing us. Previously happened the Same , we had to contact and make rounds to their office to beg their service, installation was done after ** days and activation is not yet done . the customer ca...

Mar 27, 2020 by Pavan

Installation delay and not yet done (Act Fiber Net) ^Open

My name is Krishna kanth I have taken a net connection from act fiber net on Saturday ** march in Hyderabad they said they will give connection in **hours till now installation not yet done my company gave me a work from home because of these p...

Mar 25, 2020 by Potlapalli Krishna kanth

Airtel Poor Internet service in my Locality (Airtel ) ^Open

Respected concerned authority, This is to bring to your knowledge that in my locality internet connection is very poor. So many times we complain to the customer care and also requesting for Install repeater/booster in my locality but...

Mar 22, 2020 by Salman Imran

Pathetic service and frequent disconnetion of Internet (Hathway) ^Open

I am subscriber of Hathway internet for the past one year and knowing this company history I have renewed it out of no choice. The internet frequently disconnects and I am with no internet for the past * days. The service guys say that there is...

Mar 13, 2020 by Abhijith

Recharge not showing in airtel dth account (Airtel dth tv) ^Open

I have recharge my account number:********** on *th Feb,**** with amount of rs.***. but still channel services were not started. So i wrote a mail to customer care. They replied transaction failed so ask to bank or website from where recharge d...

Mar 12, 2020 by Narottam

Internet services (Airtel ) ^Open

Reference no - **-************* , my mobile number **********. the complain was raised in june **** and till date its open no resolution yet provided....

Feb 03, 2020 by Sourav manna

Harassment by hathway (Hathway Internet Services ) ^Open

I used the hathway internet earlier. So when I had to relocate I requested for shifting my connection as well. However, it was declined because of technical reasons ( no connectivity in the new location). I terminated my connection, cleared my ...

Jan 30, 2020 by Pawan pal singh

Broadband advance not refunded (Rohan Media Pvt Ltd) ^Open

On **th Dec ****, Rohan Media Pvt Ltd has promised to installed broadband in my house using CAT cable. But, now they are forcing me to install their service using Fiber cable. Also, when I met the owner Sanjeev Reddy today face to face asking f...

Jan 30, 2020 by Kapil Gowd Veligatla

Harassment because of customer care calls (Hathway boradband) ^Open

Opted for a Hathway broadband connection in electronic city, bangalore. However, due to very poor performance (despite repeat complaints), disconnected the same (bill prepaid). Even the device was collected back by the company executive. I kee...

Jan 30, 2020 by Lav srivastava

Harassment by hathway call centre (Hathway boradband) ^Open

Last month , i had paid the amount twice mistakenly . I had left it considering it would be utilised for the following month ( jan & Feb ). I had received an invoice through mail . But on January first i had started receiving calls on payment d...

Jan 29, 2020 by MOHAMMED FAZIL

Disturbance by customer care calls (Hathway boradband) ^Open

My Account Number is : ********** I am using hathway broadband for more than a year. Getting More than * Calls from customer care for bill pay. I have said no to disturb me to Customer care Multiple times still repeating the same. ...

Jan 29, 2020 by Aswin

Internet not working properly (Tikona) ^Open

We requested for internet supply with good speed, though company has taken charges for * months after one month it became useless ...

Jan 29, 2020 by SHANTANU SANYAL

Worst customer service and no response on complaints raised (JIO FIBRE) ^Open

As per the Jio offer, I have been provided with Setop box. However the remote provided has not been functional right from day *. I have called like * times and every time they claim to fix the issue in ** hours. I had even escalated to the Appl...

Jan 29, 2020 by Santhosh Kumar

No internet most of the time (Hathway boradband) ^Open

I have been experiencing NO CONNECTION issues since last * months. I have been raising requests with them but These guys close the ticket without any solutuon? The earlier request I raised today few days back was also closed. ...

Jan 28, 2020 by Tejash Oza

Service not provided and refund not processed (Hathway Broad band) ^Open

I have applied for new broadband connection on **th January and made all the payment by false commitment by HATHWAY sales representative. Later i was told that my request for new connection is cancelled because of non feasibility and refund is ...

Jan 28, 2020 by ANURAG MISHRA

Poor customer service (Net plus Broadband Services) ^Open

Complaining from last ** hours to remove internet fault. But no support from local technical team. They just killing my time. My daughter who is preparing for ** class CBSE EXAMS feeling difficulty in her studies ...

Jan 27, 2020 by Chander Shekher

Slow Internet speed (Jio) ^Open

I am facing slow internet issue from the beginning and i am keep on complaining about it but i did not get any solution. They even doesn't register my complain, I always ask about complain number but they just say we will not register your co...

Jan 26, 2020 by Rohit Chauhan

Jio services (jio fiber net (RELIANCE)) ^Open

I paid **** rs approximately for silver jio fiber internet .I was told I will get a speed of upto ***mbps but I am getting only *-*mbps . I tried contacting customer care to raise the issue they assure me it will get sorted maximum in **hours...

Jan 07, 2020 by Himanshu balani