Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Internet connection denied after payment (Hathway Hyderabad) ^Open

I BOOKED INTERNET CONNECTION FROM HATHWAY BROADBAND ON **-**-**** FOR MY HOUSE.I PROVIDED ALL DOCUMENTS THEU ASKED ONLINE.THEY TOLD THEY WILL GIVE CONNECTION WITHIN ** HOURS AFTER PAYMENT.I PAID THE AMOUNT THROUG THE LINK PROVIDED BY THEM.ONTHE...

Sep 05, 2020 by Peruri srinivas

Hathway customer support not responding (Hathway broadband and internet hyderabad) ^Open

I have subscribed to Hathway broadband services in Hyderabad from July ****. During the installation the technical engineer gave his number for any issues. This month (Start of month when FUP is reset), my internet speed was pretty bad (Half...

Sep 04, 2020 by Sriteja

Excitel broadband issues (Excitel Broadband Pvt. Ltd) ^Open

I have made many complaints about issues and got those resolved but now Excitel services are degrading day by day, tickets are getting closed without resolution or stay pending. Me and my entire friend circle are planning to change to a new pro...

Sep 03, 2020 by Kaushik chowdhury

Money refund GTPL broadband service not received (GTPL) ^Open

In july, i have applied for GTPL broadband connection and i paid ****/- Rs and a week, they refused to install broadband connection so demand refund of money that i have paid.since * month , i have still not received refund and now they are not...

Sep 02, 2020 by Paresh Muliya

Internet Wifi issue (Act Fibernet Bangalore ) ^Open

I renewed/upgraded my wifi plan on **th July ****. Since then I'm facing internet speed issues so I had talked to customer care *-* times and got to know that I would be getting a new dual band router which could support ***mbps speed and ther...

Sep 01, 2020 by loveleen kaur

Net service provider does not resolving issues (You Broadband) ^Open

i m availing facilities of internet service from you broadband,andmany tims complaind rgarding lan cabl from provider to my home is leakage due to joint in lan cable, but they r always closing my complaint without any contact or visit of their ...

Sep 01, 2020 by ramesh chavda

No Internet From Last 2 Months Paid amount in Advance for a Year (Act Fiber Net) ^Open

Worst Service Provided By ACT Fibernet.Bad Customer Service For Relocation From Last * months i am trying to reach them through mail and Call. Still, they have not provided any support. #badactfibernet #badexperience #worstserviceprovider...

Sep 01, 2020 by Siddharth Kaul

Very slow speed (Tikona) ^Open

HI this side Hitesh I m using Tikona Wifi service from last * and half months and i never got even half speed of the speed as per the plan. even sometimes its less than * m bps. than whats is use of this. after making so many complaints they n...

Sep 01, 2020 by Hitesh Kumar

Lost money by fake information (Hathway Broadband Internet Service ) ^Open

on **rd August ****, my internet speed decreased to less than *mbps. I complained to the customer care, got answer that within **hrs it will be resolved. After ** hrs I contacted them, got an information that it is not technical issue but MB is...

Sep 01, 2020 by Mohammed Hilal K

Fraud website (connectway in) ^Open

i make a transaction of **** for distributership of recharge ill payment and other money transfer relatd services i make payment for tht but now they cannot receive my call and cannot send my money back i will attach screenshot related to it...

Sep 01, 2020 by ganesh nanavare

Poor Internet connection and Poor complaint response (Raje Prachaar Internet Services Pvt Ltd) ^Open

Hi team, I took an internet broadband connection service from Raje Prachaar Internet Services Pvt Ltd on June month. I got *months **mbps with unlimited pack but I didn't even receive * Mbps regularly in the daytime. On an average, i hav...

Sep 01, 2020 by Krishna Kumar S

Internet speed not coming as per the plan (Tikona Infinet Private Limited TIPL ) ^Open

Sir, I want to say that * months ago i have chosen Tikona as my internet connection and from the starting day the speed of the broadband is not at all good as per the plan and they took extra money from us also. I have complained so many times ...

Sep 01, 2020 by Mohammad Aakib

Connection not done after payment (Gtpl Broadband) ^Open

I paid **** for connection after talking to a gtpl executive he told you connection will be done within * days even after the due date there is no connection, no follow up, not picking up my calls I am not able to do work from home. the amoun...

Aug 31, 2020 by pratik kumar

Ticket closed without transferring broadband connection (Gtpl Hathway Ltd) ^Open

I had registered a ticket to transfer my fiber internet connection to a new address on **th July, **** with ticket number *****. Today is **th Aug, ****. It has been * month and * days. GTPL has not transferred my connection yet. GTPL also clos...

Aug 29, 2020 by Maulik Lakhani

Service not provided what I paid for (Excitel Broadband Private Limited) ^Open

Pallav Kansal this side with reference to the customer ID: **********. It's been more than * years since I am associated with Excitel as a loyal customer and the kind of treatment and services I am receiving since the last * months is just hig...

Aug 28, 2020 by Pallav Kansal

Internet speed is very slow as per contract (tikona home broadband) ^Open

since * days internet speed is very slow and the video is buffering.after so many complained registered through your app but the problem not solved yet. please solve it immediately some example of complaining ref no are *-********** and *-...

Aug 27, 2020 by Ramiz Raza

Gcn broadband internet service daily frequent service disturbance (Gcn Broadband Private Limited) ^Open

Internet service having frequent disconnections from service provider, daily atleast *hours internet service will not be available, one time they took ** hours to fix, some times they fix in **hours, gcn claiming that they were providing **hour...

Aug 27, 2020 by Sarath Kumar

Internet is not working (Tikona Infinet Private Limited TIPL ) ^Open

Dear Sir I have taken a broadband connection from Tikona Infinet Private Limited( TIPL). i choose ** mbps plan for better experience.I have paid ****/- for this plan.but I am getting only *.* mbps speed.pls help. ...

Aug 26, 2020 by Manisankar Nayak

No internet connectivity (Excitel Braodband) ^Open

Have been complaining for over a month now. No connectivity and yet they dont care. Please put these scammers in jail...

Aug 26, 2020 by RK Chiru

Broadband not installed (Gtpl Hathway Private Limited) ^Open

It's been more than ** days and the representative of GTPL is not responding to the calls. Even when I tried to tell customer care about that they are telling me to just wait and wait for more. I had also sent many emails to these people but no...

Aug 25, 2020 by Anjana Kumari

Installation issues (Hathway Chennai) ^Closed

Hi I have purchased Hathway Broadband new connection on **.**.****. At that time Sales Rep assured me that installation will be done within two days despite prevailing pandemic issues. It has been ** days from purchase but installation not do...

Jul 16, 2020 by Ramakrishnan

No information (Youbroadband) ^Closed

I have paid for * months plan on July *st around **** Rs. The person who arranged for this informed that I'll get a new connection in ** hours. It is now ** days, I have not received any update. I kept calling customer service and they are inef...

Jul 16, 2020 by Manasa

Broadband Internet connection (Hathway Hyderabad) ^Closed

Braodband connection is very unstable with low speed and frequently getting disconnected. Hathway Customer care is careless and irresponsibly closing the complaints without resolving and my son has lost online classes since * days and is contin...

Jul 16, 2020 by Chitrapu Hema Sri

Internet not working (airlink company) ^Closed

my internet is not working from more than * week, this has happened before many time but there is no service given by the Internet service provider in spite of complaining severaltimes. Please i want my internet to get started....

Jul 15, 2020 by rishabh todi

Payment done but still not acknowledged (Hathway braodband Bangalore ) ^Closed

I have paid the bill amnt of ***₹ on our due date, i. e, *th july but still they haven't acknowledged this, from past * week I have been struggling to get my services back, they are not responding to my requests, instead they are behaving ver...

Jul 15, 2020 by Sakshi Sinha

Internet connectivity issue not resolved even after 4 days (ACT Broadband) ^Closed

I use ACT Broadband and the internet connectivity has been lost for the past * days (**th Jul **** - Till date). Every time I've called the customer care I've been told that the issue will be resolved by the end of the day (since the first day)...

Jul 15, 2020 by Pradeep Kumar N

ACT not refunding my amount after disconnection for monthly plan (Act Fibernet Bangalore ) ^Closed

I Have Been Using ACT Broadband Internet Connection Since *.* Years. Due To This Lockdown Situation I Am Leaving Bangalore City. Now I Have Placed The Disconnection Request And The Disconnection Request Was Taken By ACT. By Mistake I Have Made ...

Jul 14, 2020 by DHIMAN GHOSH

ACT not refunding my amount for the monthly plan (ACT Broadband) ^Closed

I have been using ACT broadband internet connection since *.* years. Due to this lockdown situation I am leaving Bangalore City. Now I have placed the disconnection request and the disconnection request was taken by ACT. By mistake I have made ...

Jul 13, 2020 by Manash Kumar ghosh

Internet is not active after paying amount also (Hathaway Broad band) ^Closed

I have paid amount twice for renewal but the internet is not active this Hathaway company is like a fraudulent company I think it will take money but the service is in active try to take a severe action on this company ...

Jul 13, 2020 by Kranthikumar

Neither Accepting the relocation request nor refunding the amount for residual period (Jio Fiber) ^Closed

I have taken Jio Fibre Gold Plan by paying **.***/- in Dec **. Now I have shifted to Hyderabad from Mumbai. The company is neither refunding the amount nor relocating Jio Fibre Connection....

Jul 13, 2020 by G K Rao

Service not provided (Gtpl Broadband) ^Closed

Hello sir, I have purchased gtpl broadband * mobths ago for rs**** plan was **mbps unlimited for * year.But after installation the broadband is not working properly.In a week atleast it is not working for *-* days.customercare is not picking p...

Jul 13, 2020 by Ankit shah

Regarding poor internet service (GTPL) ^Closed

I'm having a GTPL broadband connection in Ahmedabad, with ** Mbps speed. For * month, my connection is dropping frequently, speed is also very low sometimes I get ** Mbps, sometimes even less than * Mbps. I called them so many times, have raise...

Jul 13, 2020 by Mox Shah

Not giving fibre connection after paying full amount (Gtpl Hathway Private Limited) ^Closed

I have applied for fibre connection more than * month ago but they haven't given me connection as they have promised and also ny wifi is not working from last * month. Also the plan which i have choosen as per that plan i am not getting intern...

Jul 13, 2020 by Parth

One of the worst wife of GTPL I can not use GTPL broadband wife because its not working since last 1 (GTPL BROADBAND AHMEDABAD) ^Closed

I am facing net connection problem since last * months, i am not able to use GTPL internet, I called almost ** to ** times customer support, till now i am suffering from same problem, (i can Say zero customer support, it means zero customer...

Jul 13, 2020 by Tejas n surati

Internet issue (ACT Broadband) ^Closed

Hi , I have been raising complaint for act to change the battery in junction box..its been * mnths and more than ** times raised the issue, they just close it without even contacting us or serving......

Jul 13, 2020 by Avinash k

Not getting exact amount on bill statement (Jio Giga Fiber) ^Closed

When ever i do recharge of **** rs whci is jio giga fiber Silver plan Jio is giving me statement of *** rs only. Fir these fault or corruption i have mailed them on their official mail, called many times but they just say .. sir xxx jagah check...

Jul 11, 2020 by Niraj Kumar

Still hav not received connection (Hathway) ^Closed

We did the payment * days ago for the new connection. They assured for the connection on the same day. No matter how many times we dialled customer care number, either they disconnect the call or just give us fake reassurance. My office work ha...

Jul 11, 2020 by Shanu Garh

Cheated for a sum of rupees 1463 (Hathaway Broadband) ^Closed

I have paid an amount of **** rupees online for internet connection after I spoke an female executive. It's been more than *days and still I have not received an connection. I have been calling them continuously however they do not pick up the ...

Jul 10, 2020 by Imran Khan

GTPL broadband router installation work still not done (Gtpl Broadband) ^Closed

I have subscribed for **Mbps plan of GTPL at ** June. I have paid the amount through netbanking on **th June. After * days the have installed the wire. When I asked, when router will be installed and configured. He said by tomorrow router conne...

Jul 10, 2020 by Dipesh thanki

Worst Service Ever FASTWAY (Fastway Cable Service) ^Closed

Mr. Vivek. Ground reality of your team, never be changed. Long back raised the concern, which resolved & woke-up your team after escalation. But, Now the same situation has been created by your brilliant team members & as the non-responsi...

Jul 10, 2020 by MOHIT CHUGH