Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity. It has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc. The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include BSNL, MTNL, Airtel, Reliance, Hathway broadband etc. The most common ISPs complaints as reported by customer include no service provided, slow internet speed, service not activated, no refund provided etc. So how can an individual deal with broadband complaints? First and foremost it is essential to raise an issue at their customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

Apart from raising your concern at their customer care number, every ISP has a grievance department as directed by the law. You can even file a complaint there or mail them at the id given. Most of the issues get resolved at this stage, however, if you complaint is still being ignored, the next best option would be filing a complaint at your nearest consumer forum. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court. We generally receive about 30 monthly Internet Service Provider complaints.

Delay in Refund (Hathway broadband chennai) ^Open

I have raised a refund request for broadband connectivity as I was told that my locality was not feasible for the connection. I have paid for the connection on July * for which I got a response of the feasibility * days later.The request was in...

Aug 04, 2020 by Vignesh J

DEFICIENT SERVICE (Tata Broadband) ^Open

Dear concern, Please note that there is no connectivity as I write to you and also kindly note that there has been an issue of slow internet speed which we are facing since installation of the above broadband. You are requested to take th...

Aug 03, 2020 by Priyanka Kedia

Took the amount and not even responding (Act Fibernet) ^Open

I have paid **** rupees to act fibernet for internet connectivity on *th july, at the time of payment, they asked me to pay the amount first and then they will provide the connection with in *-* days. But till now i did not get any connection o...

Aug 02, 2020 by K sai hari priya

Ignored after transaction (Hathway braodband Bangalore ) ^Open

Date : **/**/** I get a call from a salesman from Hathway describing a new offer and asked me to pay on their website. Transaction cost: *** rupees Promised time of service: next day ie. **th July After that that same salesman never respon...

Aug 02, 2020 by Paranjay Kotiyal

Long delay in refunding back the extra money paid (Act Fibernet) ^Open

I planned to get the new broadband connection installed on the *rd of June. Act Fiberenet sales person came to my home and checked the connectivity requirements and asked to pay the sum of ****(* months plan along with GST). Due to internet con...

Aug 01, 2020 by Lakkakula Venkatesh

Delay in Installation (ACT Broadband) ^Open

The issue that I have experienced was: I applied for an ACT Fibernet connection two weeks ago, **-**-****. I paid the * month advance. There was no contact from the team till ** days. The **th day, a technician(Kutub Malik) called me and said...

Aug 01, 2020 by Moksh Arya

Frequent disconnection of internet (Hathway) ^Open

Even after repeated complaints to their officials the frequent disconnection problem is not solved....

Jul 31, 2020 by Vaibhav Aggarwal

My broadband no without my tele confirmation disconnected (Airtel Broadband ) ^Open

My broadband no. *********** without my tele confirmation disconnected. Went to Airtel office they suggested to mail to appellate.central@in.airtel.com for reactivate my no. But no response frm them. customer care service not working. Regret be...

Jul 31, 2020 by ashish reddy

Money not refunded (Hathaway internet) ^Open

After full payment of Internet service there was no installation done for a week and then I raised a request for same but no action taken to resolve this. Hence, i requested for refund and cancel my subscription but still no action taken on ...

Jul 30, 2020 by Arun patel

From past 3 months the bsnl people are unable give new broadband connection (BSNL Broadband) ^Open

I applied to have new broadband connection on * week of April at BSNL office in my area which Dharwad, Karnataka. Till date they have not provided any physical connection to me but the bill has been generated for * months. When we are calling c...

Jul 29, 2020 by Shahmustafa Mujawar

Single band modem lower internet speed (Jio Fiber) ^Open

I took an annual plan from jio fiber internet and during installation they said they only have a single band modem and they will soon replace it with dual band modem..till date I didn't get the replacement and the internet speed is recieve is o...

Jul 29, 2020 by Abhishek Reddy

Need Refund (GTPL BROADBAND PVT LTD hyderabad) ^Open

I have paid *,*** rupees for * months of speed ***mbps. I am getting an average speed of **mbps. I tried to contact the customer care and tried to explain my issue. Every time I call them they say that we will register your issue and will be re...

Jul 29, 2020 by Sethu Madhavan S

Internet slow (hathway broadbrand) ^Open

i have been using the hathway broadband from over * month and in that * month i have complained over ** times regarding my net speeed issue but still there is no proper response from them and they are saying you just need to connect it your lap...

Jul 29, 2020 by manideepreddy

Frequent calls from Hathway for service renewal (Hathway) ^Open

I have a hathway connection at my home in J.P Nagar Bangalore. Due to Covid-**, I'm currently working from My residence in Chennai. So I will not be using my Hathway internet connection in Bangalore for a while and do not wish to renew the s...

Jul 29, 2020 by Karsin Kamakotti

Technical assistance not provided (hathway boardband) ^Open

I have been facing latency issue since a week and hathway team isnt acting on my complaint raised. They are giving false timelines in every time i follow up on my request. I am unable to work from home in such unprecedented times when we all ar...

Jul 29, 2020 by Amit Suryakant Gokani

Wifi not working (Airtel Broadband ) ^Open

Wifi not working done many complaints to customer care but didn't get any solution. The only soly i get is wait but how much i have to w* if u can't solve refund my full money and i want compensation bcoz of u i have been offl* from company f...

Jul 28, 2020 by Tanish

Gtpl Broadband Internet issues (Gtpl Broadband) ^Open

I have purchased gtpl broadband on ** June **** for rs ****/- plan was ** mbps unlimited for * Months .i e till Dec ****.It's just almost a month being using this broadband. Facing so many issues after completion of ** days of installation of s...

Jul 28, 2020 by MD Faheemuddin

Calls from Hathaway after changing my work place (Hathaway Broadband) ^Open

Its been six months since I left the company I was working for, I changed the contact person name and details to the concerned person. after a few months I still receive calls after giving them contact no thrice which they acknowledged, I recei...

Jul 28, 2020 by Dhaval Makwana

Internet not working (hathway boardband) ^Open

I have taken internet plan of * month and **mbps and also paid full payment in advance but now my internet is not working and also service desk guys not picking the call from.My office day to work is impacted and after so many call are they are...

Jul 28, 2020 by Lokesh Sharma

Refund not processed since 4 months (Hathway Cable & Datacom Ltd) ^Open

I had paid Rs **** to Hathway Cable & Datacom on **th March, **** to get a wireless internet connection. Due to lock down, the company person confirmed that they will not be able to install the connection. Hence I have been asking for refund si...

Jul 28, 2020 by Abhishek Deshpande

JIOFAB is a Online Thiefs (Jiofab) ^Closed

JioFab is a brand filled with Thiefs.. Never ever trust them.. Product are too too cheap. Never expect the product which u buy but u will surely lose money by getting trap by this idiots.. They are bastards started business to rob money of inn...

Jul 07, 2020 by Ram

Every 34 day internet issue (Tikona Digital Networks Private Limited) ^Closed

I have installed tikona internet in April ****. At first every **-** day i have to raise complaint related to speed issue and no internet. they will take *-* day to solve the issue. and again after few day same issue.. it affects my work ...

Jul 07, 2020 by Chirag Jogani

Installation not done sales executive didnt reply (Act Fibernet Bangalore ) ^Closed

I have paid **** on act fibernet bangalore location July *nd promising the service to be done in * days.. Till now no response and no acknowledgement from the sales executive. Name:ashwini gowda Number:**********...

Jul 06, 2020 by Abhishek sh

Not providing new connection and not refunding (ACT Broadband) ^Closed

Good morning sir/madam, I have registered for a new connection with Account id: ************, but as there is no slot inbox available in the area so the technician has asked us to apply for a refund as they are not providing a new connection ...

Jul 06, 2020 by Triveni

No installation done yet inspite of paying full amount (Airtel Broadband ) ^Closed

I want to take this opportunity to share my grievance about Airtel Broadband, Bangalore. I requested for a new connection on **th June, ****. A gay from the back end team came and collected ₹**** from me for * months and promised they would ...

Jul 05, 2020 by Ijaz Nizami

Net not seepd why check my problem (GTPL) ^Closed

**,gutam park society near Samrat society Surat punagam Gujarat ...

Jul 03, 2020 by Savan Moradiya

Innumerable number of calls (Hathway boradband Chennai location) ^Closed

I have shifted from Chennai to my home town due to lockdown and I don't require any connection now. but getting innumerable number of calls from Hathway internet customer care ....

Jul 03, 2020 by Minish

Network Issue in Joister (Joister Connect) ^Closed

Took a yearly plan from Joister with amt of *K. Its service is worst. In a week *-* Days, we face network issue. Tried connecting with Customer care..but no any response from them. I want my Money back if they are not capable of providing a goo...

Jul 02, 2020 by Snehal

GTPL Broadband connection (GTPL) ^Closed

I Paid in advance for ** months GTPL plan and they promise me to get connection in *-* Days. But still after **Days i did not get any information or Connection for My Broadband. i tried to connected to the person who process my services but is ...

Jul 02, 2020 by tarunkumar H. Kathiriya

Extra Bill without plan change Airtel Broadband (Airtel Broadband ) ^Closed

This is Bhargav from Hyderabad. Last month I applied for a plan change from *** plan to *** plan as I wanted an increase in the broadband speed. To upgrade my plan, Airtel must change my Router box and give me the confirmation that the pl...

Jul 01, 2020 by Akarapu Bhargav

Hathway Braodband connection not closed despite multiple requests (Hathway boradband Chennai location) ^Closed

Hi, I have taken Hathway Broadband connection in May **** in Chennai where I used to work. I used the connection for one year till May ****. I relocated to other place and asked Hathway broadband team to close my connection. I called them multi...

Jul 01, 2020 by Abhishek Nowduru

No connection since days no action taken given false information (Excitel Broadband Pvt. Ltd) ^Closed

It’s been days that there is no internet connection at all, I’ve been complaining continuously to the customer care, raised tickets, called them hundreds of time but no action taken on resolving the issue. It’s been a pathetic excitel ser...

Jul 01, 2020 by Supriya Rao

Torturing customers in WFH time (Act Fibernet) ^Closed

I used ACT for over two years earlier and it was all fine though the network had issues. then i had to relocate and i called up and asked for the disconnection.. now after three months, i again sent a request for a re-connection of the account....

Jul 01, 2020 by Pradeep Kumar Puppala

GTPL Broadband is down since 6 days (GTPL) ^Closed

Hello Team, My broadband service is down since **th June Afternoon. Raised multiple tickets on call. However, tickets are closed without any action. First Ticket: Raised on **th June. It was closed on **th June without any resolution....

Jun 28, 2020 by Harish Kumar Mudaliar

No internet connection after new installation (Hathway boradband) ^Closed

We have installed hathway broadband last week. They have only taken money but there is no internet connection since installation.. everytime we call them (Vikas and Ashish) they will say they will get back but nothing has been done. Thier serv...

Jun 27, 2020 by Vijeth

ACT Internet not working for 4 days Calls to service center leading to only false promises (Act Fibernet Bangalore ) ^Closed

Internet NOT working for last * days. From ** June. Complaint raised on **th, but no remediation. Numerous calls to service center but give n only FALSE promises. Requests for Supervisor call back going nowhere. No one calls back. ...

Jun 27, 2020 by Prasad

Installation of broadband (GTPL BROADBAND PVT LTD) ^Closed

I have made payment of **** on **/**/****, the sales executive told the installation will be done in next ** hours but it's been more than a week and no one from the GTPL has reached out to for installation, I tried to connect with multiple peo...

Jun 27, 2020 by Ramrao Kulkarni

Delay in installation (Act Fiber Net) ^Closed

Sir i have request for internet connection on *th June and I have Done Payment on **th june but till now I have not get connection yet these is not the way to do with us... And how many days i want to wait please let me no when it will be don...

Jun 27, 2020 by Mohammed sohail

Asianet broadband issue (Asianet Broadband) ^Closed

I am using Asianet Broadband. From march onwards i am facing regular network issues and they are not solving it permanently. They told, due to lockdown they have only limited number of technicians available. But now it is June, and my network i...

Jun 27, 2020 by Monica J R

No internet connectivity (Hathway Hyderabad) ^Closed

This is suyash agrawal, yesterday I applied for Hathway connection for *year and paid amount ****. Today morning **th June **** technical person came to my home and fixed modem and told me that it will start working by *pm and I'll get a call f...

Jun 27, 2020 by Suyash Agrawal