Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity. It has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc. The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include BSNL, MTNL, Airtel, Reliance, Hathway broadband etc. The most common ISPs complaints as reported by customer include no service provided, slow internet speed, service not activated, no refund provided etc. So how can an individual deal with broadband complaints? First and foremost it is essential to raise an issue at their customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

Apart from raising your concern at their customer care number, every ISP has a grievance department as directed by the law. You can even file a complaint there or mail them at the id given. Most of the issues get resolved at this stage, however, if you complaint is still being ignored, the next best option would be filing a complaint at your nearest consumer forum. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court. We generally receive about 30 monthly Internet Service Provider complaints.

Internet not working (Excitel Broadband Pvt. Ltd) ^Open

Facing issues with excitel internet broadband connection from day *, i need refund of my money, i dont want to continue with EXCITEL. ON DAILY BASIS I AM WASTING MY TIME IN HIGHLIGHTING THE ISSUES. AND NO ONE IS ACTUALLY ABLE TO FIX IT. I EXCIT...

May 17, 2020 by Ashmeet Singh

Regarding Interrupted Internet Connection (Vision Smartlink Networking Private Limited) ^Open

I renewed my internet plan on **th Feb'**** with Vision smartlink. I have been using their services for more than a year and last year services were average except we were not getting committed internet speed. While renewal they called my more ...

May 17, 2020 by Shamil Shah

Hathway modem LOS light was showing every 15 minutes now Not Turning ON (Hathway Broadband Internet Chennai) ^Open

I am residing in Velachery chennai. From past two weeks in my modem LOS (Loss of Signal) light is showing every ** minutes. I have to turn off and on the modem every ** minutes. I have literally raised around * tickets. The most irritable thing...

May 15, 2020 by Balaji N

Installation Pending (Hathaway Broad band) ^Open

The installation amount has been paid well in advance. But connection is not provided yet . Waiting for a week now ...

May 14, 2020 by Nelakandan

Asking for payment of Internet Charges which are already paid (Tikona Infinet Private Limited TIPL ) ^Open

Hi, Please refer attached mail (Mail Communication.pdf) in which I had paid **** as subscription fee for * months and in E-Bill it is showing something different. If you check E-Bill (Attached in Mail Communication) there is shown usage peri...

May 12, 2020 by Ameya Hemant Wagh

Payment refund (Act Fibernet) ^Open

I have opted for new wifi connection and paid an amount of rs****. They said installation would be done in a day but no has visited for installation and supervisor stopped picking up calls. I have sent many mails they said they will contact me ...

May 11, 2020 by Raman Balaranganadhan

Hathway fraudulent service and refund denied (Hathway Internet) ^Open

They doesn't provide any service, internet has been down since *-* days and they took action And in this pandemic situation internet is a must. And upon asking for refund they denied I want refund and compensation money . As this fraud com...

May 09, 2020 by Suman kumar

Refund is delaying from hathway broadband hyderabad (Hathway broadband Hyderabad ) ^Open

Dear sir, hathway didnt give new connection after * days of paying online amount **** for * month plan. I have so many times to them customer care and mailed also. bt they are neutral for complaints. Now,when i am rejecting t...

May 08, 2020 by Ravi s

No internet service (Sikka Broadband Private Limited) ^Open

No internet is available from **.*.**** due to some technical issue. Sikka people are not able to rectify it. This problem is with all the people in my lane. Their are supervisor is not even picking up my phone now....

May 08, 2020 by Vikas Dhiman

No internet (Wsns Pvt Ltd) ^Open

There is no internet connection for more than ** hours. I raised the issue several time through email and android app but there is no response. I raised this issue * times using android app. Out of three first two complaints we're closed immedi...

Apr 27, 2020 by RAHUL KUMAR SINGH

Broadband connection not yet set up (Airtel ) ^Open

Hi, it has been * days since the airtel guy verified my documents for broadband connection and the payment has already been made on the same day but till now my broadband connection has not yet been set up. I tried calling customer care but the...

Apr 26, 2020 by Manjit Debnath

Disrupted Internet Services (Pmpl Broadband) ^Open

I have been complaining to them since the last one month regarding problems in Internet services . Still they have never taken any step to resolve it anyhow. They always try to divert the topics by asking to ping various IPs and then try to dis...

Apr 24, 2020 by Arnab Chatterjee

Hathway has sent a threatening email demanding back the modem after 1 and half year (Hathway boradband) ^Open

Hathway has demanded Rs.**** for the modem for the internet connection which had been cancelled a year and a half back. Since then I have never heard from any of their executives for the return of the modem, suddenly on **/**/**** after an y...

Apr 22, 2020 by DHAVAL DESAI

Hathway Broadband Internet Hathway Harassment with Calls and Messages (HATHWAY BROAD BAND SERVICES HYDERABAD) ^Open

I have disconnected my Hathway broadband in Hyderabad. Even * months later, I'm still getting innumerable calls every single day to renew my account, to take a new connection. I'm fed up and cannot take it anymore....

Apr 19, 2020 by Ramkumar BVR

AIRTEL BROADBAND NOT INSTALLED (Airtel Broadband ) ^Open

I requested for Airtel Xstream fibre connection on *th April **** to be installed at my Home in Motiaz royal Citi ZIRAKPUR. The Executive came the same day collected the money and assured the connection to be installed in few days. after ** d...

Apr 18, 2020 by Pranay Upadhyay

Diesel generator is working in residence area as already power is available (Airtel Bharti Company) ^Open

Dear sir your dg and tower is install in residence COLONY which is totally unlawful and due to covid ** GOVT suggested stay at home now tell me how it possible for us to stay at home .* days over but your dg working continually without any brea...

Apr 16, 2020 by Vikas sharma

Recharge not done but amount deducted (Airtel ) ^Open

I have recharged my number through airtel app and it directed me to my UPI I have paid rs *** and the payment was successful but my account is not recharged and I cannot contact customer services also. ...

Apr 16, 2020 by Vishnu N Naik

Network Not Available (Hathway) ^Open

Our Internet Stopped Working From March ** , **** We Filed A Complaint in Hathway Website. We Also Contacted Customer Care Service There Is No Good Response . Their Staffs Keep Ignored Our Calls . Till Date There is no response. Complaint Tic...

Apr 06, 2020 by Mohammed Farhan

Internet is not working (Hi Reach Broadband Pvt. Ltd.) ^Open

My internet is not working from * days and everyday i made several compalints to hi reach customer care also but they didnt give me any satisfactory response and also they didnt solve my problem in * days.. Now i want all my money back and als...

Apr 04, 2020 by Sneha purke

Installation was delayed and the activation is not yet Done (HATHWAY BROAD BAND SERVICES HYDERABAD) ^Open

Please help me, in this lock down situation all working people are advised to do work from home since **th March ****. I have shifted from Temple alwal to old alwal just a lane difference and before lock down i had applied for transfer of my ...

Apr 03, 2020 by Pavan

Getting repeated calls to recharge my closed connection (Hathway Broadband Internet) ^Closed

I am getting repeated calls from Hathway to recharged my already closed connection. The connection was closed in February. Now the company executives have started threatening me that they will file a complaint against me for misbehaving with th...

Apr 09, 2019 by Debmalya