Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity. It has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc. The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include BSNL, MTNL, Airtel, Reliance, Hathway broadband etc. The most common ISPs complaints as reported by customer include no service provided, slow internet speed, service not activated, no refund provided etc. So how can an individual deal with broadband complaints? First and foremost it is essential to raise an issue at their customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

Apart from raising your concern at their customer care number, every ISP has a grievance department as directed by the law. You can even file a complaint there or mail them at the id given. Most of the issues get resolved at this stage, however, if you complaint is still being ignored, the next best option would be filing a complaint at your nearest consumer forum. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court. We generally receive about 30 monthly Internet Service Provider complaints.

ACT internet fraud (Act Fibernet) ^Open

I have taken Act Internet and from day one I had issues like no internet or no speed (* MBS) or limited connectivity. I have very patiently waited and gave multiple chances to technicians for resolving the issues however they couldn't even afte...

Jun 18, 2019 by Rayani venkata Dinesh Kumar Reddy

Money taken but internet connection not given (Hathway Broadband Internet) ^Open

I have been getting continuous SMS messages from Hathway to avail their internet services. On June *th a lady identifying herself as Keerthi called and told me about an attractive package of Rs. *** per month. I fell for it and asked her how to...

Jun 14, 2019 by Sudhakar Ranipeta

Internet connection is lost so many times no favourable response (Excitel) ^Open

I have taken internet connection from excitel broadband private limited for three months period. I have paid **** for three months. Within a week I am not getting proper service. The connection is lost so many times. I am giving a complaint twi...

Jun 14, 2019 by Vinay sandeep

They are promising with the speed of 50 Mbps but it fluctuates between 4 Mbps to 30 Mbps (Hathaway ) ^Open

They are forcefully attaching their own custom router if we have to change our password we can't and also this is also fibre net. It fluctuates horribly. I told them clearly I want a stable network they told to me it comes with minimum Mbps ** ...

Jun 14, 2019 by P Kotireddy

Five days without internet connectivity (Act Fibernet) ^Open

I have filed an act ticket opened on *th June for loss of internet connection. The ticket was expected to resolve by ninth June but it didn't, neither there isn't an update on the ticket. The common answer I receive from the call centre is 'we ...

Jun 13, 2019 by Naveen B

Internet shift request not honoured (Act Fibernet) ^Open

I have been requesting a shift request for the past * weeks in an area (Boduppal, Hyderabad) where ACT services are available to my neighbours. Every time I raise a request they tell me that the issue will be resolved in ** hours. But after rep...

Jun 13, 2019 by Sanjay Vallap

Hathway Broadband service (Hathway broadband) ^Open

On *nd June I was conned by one of agents Name Byresh Phone Number - ********** who had promised the installation will be done by *rd June but he stopped answering my calls and texts after I made the payment on *nd June. Hence I requested a re...

Jun 12, 2019 by Amit Pratap Singh

Internet disconnection issue (ACT Broadband) ^Open

I am facing internet issue from last * months which is likely down out of every week * to * days. So when I lodge a complaint about resolution after ** to ** hours they fill to fix the issue and again it will be disconnected. This process is f...

Jun 12, 2019 by Shashi

ISP connection not provided (Time Broadband) ^Open

I had applied for a new broadband connection on **th May. They had promised me to deliver the link within ** hours of payment. Till date, I didn't get their link. Moreover, I wrote multiple emails to them asking for a refund but they are simply...

Jun 12, 2019 by Vinay Chandra

You broadband powered by Vodafone not installing new connection (You Broadband) ^Open

New connection not installed not refunding. I paid for new connection installation at my home on *rd June **** online but thereafter nobody is coming for installation at my place. I called their customer care at ********** and I am told to wait...

Jun 11, 2019 by Mohit Sobti

New internet connection money refund (ACT Broadband) ^Open

I have paid for a new internet connection at C*-*** LIG PH-I Huda Colony Chanda Nagar Hyderabad-** on May *th ****. They promised to provide next day installation of a new connection but they failed due to no feasibility of providing me with a ...

Jun 11, 2019 by VENKATRAM REDDY

Service not provided (Pace internet) ^Open

I have paid the amount of Rs ****/- towards providing internet services to Pace internet Pvt Ltd situated at ***, Parshwa Tower, Nr. Parkway *, Bodakdev, Ahmedabad wide receipt no AHM/**-**/*** on**-**-**** but till date internet services are n...

Jun 11, 2019 by Rasiklal P. Kansara

Service not provided (Tikona Broadband) ^Open

On date **-**-**** my new connection was installed and when the installation person performed I only had * Mbps speed (I had paid for a ** Mbps plan) with high latency. He told me it was due to maintenance and will be resolved within ** hrs. Th...

Jun 07, 2019 by Ruchit Devani

Unable to access Act fiber services (Act Fibernet) ^Open

I have been unable to access the internet from the past * weeks from **-*-**** to till date. I have also registered a complaint to resolve the issue. But till now there was no resolution provided. I have already paid the bill for * months subsc...

Jun 06, 2019 by Srinivasa Rao Palla

Broadband distribution box not shifted for 4 weeks (ACT Broadband) ^Open

ACT broadband requested for shifting of distribution box through customer care support line. No resolution happened. Sent emails to Nodal officer and appellate authority. Every time buying time and no concrete action taken. Already spent quite ...

Jun 02, 2019 by Purushothaman

Broadband connection not installed after paying the charges (Tikona Broadband) ^Open

I have paid Rs.**** on ** May **** to Tikona Broadband for a new connection. But still installation is not done and there is no response from the service provider. I am still waiting for installation and services. ...

Jun 02, 2019 by Anuj Chauhan

Raising undue bills for broadband service after disconnection (Tata Docomo) ^Open

I had written to Tata Docomo to close the account as they were not meeting the service level they promised. The connection was frequently interrupted and the speed was too low. On receiving the mail their office requested to wait for a few days...

Jun 01, 2019 by Neeraj Tiwari

Internet connectivity issue (Excitel) ^Open

Facing **-**% consistent loss packets daily on the number of application that use the internet to connect....

Jun 01, 2019 by Ayush Saran

Advance payment made but line is disconnected (Hathaway Broad band) ^Open

I have made advance payment for my broadband account ********** on the month of Apr '**. So as per this, I am not supposed to make any payment in May'**. However, they still called me for payment reminder and I told if their system is capable e...

May 27, 2019 by Sukomal Sengupta

Service not honoured (Hathway broadband) ^Open

A representative from Hathway confirmed that if I recharge for * months on Feb **th, I get *+* month offer. However, Hathway didn't honour me the offer and disconnected my service on May **th instead of June **th. I made ** calls to customer ca...

May 25, 2019 by Saros.s