Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity. It has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc. The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include BSNL, MTNL, Airtel, Reliance, Hathway broadband etc. The most common ISPs complaints as reported by customer include no service provided, slow internet speed, service not activated, no refund provided etc. So how can an individual deal with broadband complaints? First and foremost it is essential to raise an issue at their customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

Apart from raising your concern at their customer care number, every ISP has a grievance department as directed by the law. You can even file a complaint there or mail them at the id given. Most of the issues get resolved at this stage, however, if you complaint is still being ignored, the next best option would be filing a complaint at your nearest consumer forum. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court. We generally receive about 30 monthly Internet Service Provider complaints.

Connection not done after payment (Gtpl Broadband) ^Open

I paid **** for connection after talking to a gtpl executive he told you connection will be done within * days even after the due date there is no connection, no follow up, not picking up my calls I am not able to do work from home. the amoun...

Aug 31, 2020 by pratik kumar

Ticket closed without transferring broadband connection (Gtpl Hathway Ltd) ^Open

I had registered a ticket to transfer my fiber internet connection to a new address on **th July, **** with ticket number *****. Today is **th Aug, ****. It has been * month and * days. GTPL has not transferred my connection yet. GTPL also clos...

Aug 29, 2020 by Maulik Lakhani

Service not provided what I paid for (Excitel Broadband Private Limited) ^Open

Pallav Kansal this side with reference to the customer ID: **********. It's been more than * years since I am associated with Excitel as a loyal customer and the kind of treatment and services I am receiving since the last * months is just hig...

Aug 28, 2020 by Pallav Kansal

Internet speed is very slow as per contract (tikona home broadband) ^Open

since * days internet speed is very slow and the video is buffering.after so many complained registered through your app but the problem not solved yet. please solve it immediately some example of complaining ref no are *-********** and *-...

Aug 27, 2020 by Ramiz Raza

Gcn broadband internet service daily frequent service disturbance (Gcn Broadband Private Limited) ^Open

Internet service having frequent disconnections from service provider, daily atleast *hours internet service will not be available, one time they took ** hours to fix, some times they fix in **hours, gcn claiming that they were providing **hour...

Aug 27, 2020 by Sarath Kumar

Internet is not working (Tikona Infinet Private Limited TIPL ) ^Open

Dear Sir I have taken a broadband connection from Tikona Infinet Private Limited( TIPL). i choose ** mbps plan for better experience.I have paid ****/- for this plan.but I am getting only *.* mbps speed.pls help. ...

Aug 26, 2020 by Manisankar Nayak

No internet connectivity (Excitel Braodband) ^Open

Have been complaining for over a month now. No connectivity and yet they dont care. Please put these scammers in jail...

Aug 26, 2020 by RK Chiru

Broadband not installed (Gtpl Hathway Private Limited) ^Open

It's been more than ** days and the representative of GTPL is not responding to the calls. Even when I tried to tell customer care about that they are telling me to just wait and wait for more. I had also sent many emails to these people but no...

Aug 25, 2020 by Anjana Kumari

Abuse by Act Customer Support Team (Act Fibernet) ^Open

On calling ACT customer support Team on- ********** at *.** pm today, I was verbally Abused! The customer support Executive whose name is Aakash and spoke from Hyderabad location has clearly abused me verbally in Telugu while speaking on call....

Aug 24, 2020 by Abhijeet Ghadge

Charged for Old Set top box and Stop service before Due Date (Fastway Cable Ludhiana) ^Open

Hi , Last Month ( ** July ) we have installed New Fastway Connection via. Set-top box no.D*****D***FED.Our Local Cable operator had given us the old set top box and asked us that he will provide the new one in the next *-* days But till now ...

Aug 23, 2020 by Deepak Kumar

Pathetic Internet services (Ion Internet Service) ^Open

Internet does not work for * to * days almost every month. I am doing work from home and it affects my work. My internet is not working from Thursday (**th Aug'**) and I raised a ticket on **st Aug'**. Today **rd Aug'**, I wake up at ** Noon an...

Aug 23, 2020 by Syed Shanu Ali

ACT FIBERNET ill treating customer while refunding amount (Act Fibernet) ^Open

I was dissatisfied with the service rendered by Team ACT and hence wanted to cancel their service. I initiated a request for a refund on August **th. Initially, a complaint was filed on and the complaint number was shared to me via mail.The Req...

Aug 22, 2020 by M Saravanan

Worst service by Netplus Broadband (Netplus Broadband Services Private Limited) ^Open

Hello, I paid rupees **** to install new broadband connection from netplus in Hisar, * days back. It was promised that connection will be installed in one day but it has been * days that no connection is installed even after taking the advan...

Aug 22, 2020 by Deepak Jain

No Resolution by Technical Support (Joister Connect) ^Open

My Internet connection has stopped working since ** th April. I have registered * Complaints online. The call centre told me to call local office. They sent someone. But no Resolution. I am fed up. I want a full refund. ...

Aug 22, 2020 by Ashwin Menezes

No Internet connection (Hathway) ^Open

I am unable to browse internet since *th August. My previous service requests were closed without any resolution. Last service request raised by me on **th August is still open, SR ********W****** . I've prepaid the bill for * months of Interne...

Aug 21, 2020 by Sourav Bodak

ACT Fibrenet had damaging my house by installing their Internet Boxes without permission (Act Fibernet Bangalore ) ^Open

My house property is being damaged by ACT Fibrenet. I am following them to remove their Internet Boxes(Multiple Internet Boxes and Cables tied to our house. No response from them for ** days. Attaching the images for your reference. ------...

Aug 20, 2020 by Rajesh Kumar M

Tikona Internet Service Disconnection (Tikona Digital Networks) ^Open

Due to relocation, I wanted to disconnect the Tikona broadband service and for which I was chasing with them since more than a month. After multiple emails and requests, I received an email that the service disconnection is completed but no tec...

Aug 20, 2020 by Sushil Bhole

No net (Airlink Communication Private Limited surat) ^Open

The net stops working everyday. Sometimes no net connectivity and sometimes no speed. Userid krishna****. Also everytime they generate new complain number against sae Userid. How this is possible without resolving old complain? ...

Aug 19, 2020 by Krishna

Refund from Nextra Broadband (Nextra Broadband ) ^Open

I have been chasing with Nextra broadband guys since after discontinuing my broadband connection in Feb'** for a refund of **** Rs security deposit. However, despite too many followups on phone and email they are not at all bothered to resolve ...

Aug 19, 2020 by Milan Gupta

False commitment by hathway (Hathway) ^Open

I had to shift my connection to new place,they said they will install the connection in * days of I made online renewal, since I made the renewal the sales representative stopped picking my call and the customer service is pathetic, I call thei...

Aug 19, 2020 by Yash dhanuka

Refund (ACT Broadband) ^Closed

Due to very poor speed and frequent disconnect after lot of compliants nd service request we disconnected the act at ** June ****.still we received a single call from act side. We have been tired a lot to talk to customer care but it couldnt co...

Jul 28, 2020 by Archana Reddy

Hello sir I have purchased gtpl broadband 1 mo nth ago for rs 5500 plan was 40 mbps unlimited for 1 (Service) ^Closed

Hello sir, I have purchased gtpl broadband * month ago for rs ****/-plan was **mbps unlimited for * year.But after installation the broadband is not working properly. it is not working for * June to till today.customercare is not picking my pho...

Jul 27, 2020 by Chandrakant Bilwal

SLOW SPEED (GTPL) ^Closed

FROM DAY ONE BROADBAND SPEED IS SLOW. I COMPLAINT MANY TIMES ABOUT IT BUT THERE IS SUCH BAD RESPONSE FROM GTPL OFFICE....

Jul 26, 2020 by GAURANG PATEL

Harassment and misleading information (Ace Fiber) ^Closed

I wanted to get a network connection for working from home conditions. The provider gave misleading information that the service would be provided at an agreed time, however when we tried to reach him, he did not pick up our calls. After giving...

Jul 26, 2020 by Kumar Snehansu

Refund not received (Youbroadband wifi) ^Closed

It's been * months since cancelled my plan but refund amount is not yet received...

Jul 22, 2020 by Kondaveeti Aarthi

Frequent problem of internet service (fibrenet broad band meerpet rangareddy ) ^Closed

frequent problem of service, frequentl net got diconneccted, evey time during market trading hrs and during night time facing so much problems form the past one year , they are very least bothered for service what they have to provide....

Jul 22, 2020 by n .j.ravi kumar

Deficiency in provisioning of internet service (Hatway broadband internet services) ^Closed

I have internet connection from Hathway broadband internet services in Surat having account no. **********. The plan name is GPON FREEDOM *** MBPS.at the time of purchase of the plan it was promised by sales executive that the internet speed wi...

Jul 22, 2020 by R B Singh

INTERNET RENEW (Hathway boradband hyderabad ) ^Closed

My name is syam kumar... I got call from hathway internet lady she has offer me to resume your connection with today offer is there for * month ***/-, so i accepted the offer for one month. then she has sent UPI link and i paid ***/- few days...

Jul 21, 2020 by SYAM KUMAR G

Delaying in new connection of internet (GTPL) ^Closed

Before ** days we have paid the money(****/-)of our internet package of 'fiber optic conection(**mbps)', but still today no one came for the connection of our internet. And we are inneed of fast internet at our home. So connect the internet ...

Jul 21, 2020 by Mustafa Saiyed

Installation issues (Hathway Chennai) ^Closed

Hi I have purchased Hathway Broadband new connection on **.**.****. At that time Sales Rep assured me that installation will be done within two days despite prevailing pandemic issues. It has been ** days from purchase but installation not do...

Jul 16, 2020 by Ramakrishnan

No information (Youbroadband) ^Closed

I have paid for * months plan on July *st around **** Rs. The person who arranged for this informed that I'll get a new connection in ** hours. It is now ** days, I have not received any update. I kept calling customer service and they are inef...

Jul 16, 2020 by Manasa

Broadband Internet connection (Hathway Hyderabad) ^Closed

Braodband connection is very unstable with low speed and frequently getting disconnected. Hathway Customer care is careless and irresponsibly closing the complaints without resolving and my son has lost online classes since * days and is contin...

Jul 16, 2020 by Chitrapu Hema Sri

Internet not working (airlink company) ^Closed

my internet is not working from more than * week, this has happened before many time but there is no service given by the Internet service provider in spite of complaining severaltimes. Please i want my internet to get started....

Jul 15, 2020 by rishabh todi

Payment done but still not acknowledged (Hathway braodband Bangalore ) ^Closed

I have paid the bill amnt of ***₹ on our due date, i. e, *th july but still they haven't acknowledged this, from past * week I have been struggling to get my services back, they are not responding to my requests, instead they are behaving ver...

Jul 15, 2020 by Sakshi Sinha

Internet connectivity issue not resolved even after 4 days (ACT Broadband) ^Closed

I use ACT Broadband and the internet connectivity has been lost for the past * days (**th Jul **** - Till date). Every time I've called the customer care I've been told that the issue will be resolved by the end of the day (since the first day)...

Jul 15, 2020 by Pradeep Kumar N

ACT not refunding my amount after disconnection for monthly plan (Act Fibernet Bangalore ) ^Closed

I Have Been Using ACT Broadband Internet Connection Since *.* Years. Due To This Lockdown Situation I Am Leaving Bangalore City. Now I Have Placed The Disconnection Request And The Disconnection Request Was Taken By ACT. By Mistake I Have Made ...

Jul 14, 2020 by DHIMAN GHOSH

ACT not refunding my amount for the monthly plan (ACT Broadband) ^Closed

I have been using ACT broadband internet connection since *.* years. Due to this lockdown situation I am leaving Bangalore City. Now I have placed the disconnection request and the disconnection request was taken by ACT. By mistake I have made ...

Jul 13, 2020 by Manash Kumar ghosh

Internet is not active after paying amount also (Hathaway Broad band) ^Closed

I have paid amount twice for renewal but the internet is not active this Hathaway company is like a fraudulent company I think it will take money but the service is in active try to take a severe action on this company ...

Jul 13, 2020 by Kranthikumar

Neither Accepting the relocation request nor refunding the amount for residual period (Jio Fiber) ^Closed

I have taken Jio Fibre Gold Plan by paying **.***/- in Dec **. Now I have shifted to Hyderabad from Mumbai. The company is neither refunding the amount nor relocating Jio Fibre Connection....

Jul 13, 2020 by G K Rao

Service not provided (Gtpl Broadband) ^Closed

Hello sir, I have purchased gtpl broadband * mobths ago for rs**** plan was **mbps unlimited for * year.But after installation the broadband is not working properly.In a week atleast it is not working for *-* days.customercare is not picking p...

Jul 13, 2020 by Ankit shah