Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Broadband Not yet active (Hathaway Broadband) ^Open

The guy named Satish called me when i requested for Hathway BB. He came to doorstep made me to pay the money on **/*/****. Later he is not picking my all where he said the device will be installed on **/*/**** . Still the internet is not live a...

Sep 21, 2020 by Subodh Raichur

Router pickup on temination (Excitel Braodband) ^Open

I surrender the same but no one came to pick router. I have vacated the room but still the router is there . I raised my requested around ** days back....

Sep 21, 2020 by Hemant Sharma

Internet connection stopped even after paying on time (Renu Broadband) ^Open

The Broadband service provider is not replying to my messages and when I try to call them they simply let go my complaint by saying "we will look into it". Its been three days and I have still not got my problem resolved....

Sep 19, 2020 by Muhammad Afzal

Hathway broad band issue not fixed they are cheating (hathway boardband) ^Open

Internet is not working very often and they are not resolving asap. i have big problem with my kids studies and my office work. they are not providing the offer as the committed....

Sep 15, 2020 by Govind

Defective piece provided and mental harassment (Dell India Private Limited) ^Open

I bought a Dell **** on **th June ****. The laptop arrived around **th June ****. In the first week itself it started showing the blue screen error and shutting down suddenly. I was informed it is because of updates requirement. But the same ke...

Sep 15, 2020 by Apoorva Apoorva

Internet service not provided not issuing refund (Atria Convergence Technologies Pvt Ltd) ^Open

I paid Rs. **** ACT fibernet (Atria Convergence) for my internet service. They could not provide service as my location was not feasible for wiring. I am fighting with them from past * months for issuing the refund and it is not happening. The...

Sep 14, 2020 by Ramachandra Mouli Tallapragada

Installation Delay (ACT Broadband) ^Open

I paid * months advance money online ** days before but still I didnt got internet connection. I called customer care and wrote mail to nodal office but no response and all false promises ...

Sep 10, 2020 by shobha

Money taken but not given service (Gtpl Ahmedabad Cable Network Private Limited) ^Open

Money taken but yet not given service ...

Sep 10, 2020 by Devendra Tiwari

Asking to pay the bill for service which not used (Tikona broadband and wifi ) ^Open

Hi, Please see the attached screenshot of the surrender mail which was sent to tikona in February****. I repeatedly asked their executive through emails, Also called several times to take all the tikona stuff out of my house but no one turned ...

Sep 10, 2020 by Shrikant Kanase

Internet Issue (Reach Broadband) ^Open

Hi Team, Currently, I am using reach broadband and its head office is in Narsingh, Hyderabad. I am facing connecting and disconnecting issues from the last * months and as per the local manager discussion I had taken fiber link as well as inv...

Sep 09, 2020 by D Karthik Goud

Refund not given for account deactivation (ACT Broadband) ^Open

I have deactivated my internet connection on the **th of July and requested for router collection and refund of deposit amount, but it is not done till date (*th September ****). I was told that the standard process duration will be * working ...

Sep 08, 2020 by Senthil Sivaramakrishnan

Speed and Packet loss issue (Hathaway Broad band) ^Open

I am using your Hathway broadband service at **Mbps plan where from the past few days (** days) I am facing a speed and packet loss issue. I called customer care executives a couple of times and raised requests as well but nothing worked for m...

Sep 08, 2020 by Kasukurthy kishore

Gigantic Infotel Private limited Fraud Company (Gigantic Infotel Private Limited) ^Open

I started with their GTEL broadband services on *st September ****. I had purchased a plan of rs **** /- for * months with speed of ** MBPS unlimited internet. During the trail service of one day, it was working very good but as soon as the pa...

Sep 07, 2020 by DHRUV Joshi

Not paying full Refund (Act Fibernet Hyderabad) ^Open

I'm and IT employee, and during lockdown I don't need to explain the use of internet to me, I faced unstable internet issues for * months, I called them every week to send a person to check connection,they never sent one there answers wer...

Sep 07, 2020 by sainath

Renewal in offer but offer is not applicable (Hathway) ^Open

I have renewal my plan in Offer for *year + *year free and ***gb Data Monthly but they are give me only ***gb Data Monthly I have Complaint almost * to * time bit they aren't rectifying my plan ...

Sep 06, 2020 by Ajinkya Mahendra Vaidya

Internet connection denied after payment (Hathway Hyderabad) ^Open

I BOOKED INTERNET CONNECTION FROM HATHWAY BROADBAND ON **-**-**** FOR MY HOUSE.I PROVIDED ALL DOCUMENTS THEU ASKED ONLINE.THEY TOLD THEY WILL GIVE CONNECTION WITHIN ** HOURS AFTER PAYMENT.I PAID THE AMOUNT THROUG THE LINK PROVIDED BY THEM.ONTHE...

Sep 05, 2020 by Peruri srinivas

Hathway customer support not responding (Hathway broadband and internet hyderabad) ^Open

I have subscribed to Hathway broadband services in Hyderabad from July ****. During the installation the technical engineer gave his number for any issues. This month (Start of month when FUP is reset), my internet speed was pretty bad (Half...

Sep 04, 2020 by Sriteja

Excitel broadband issues (Excitel Broadband Pvt. Ltd) ^Open

I have made many complaints about issues and got those resolved but now Excitel services are degrading day by day, tickets are getting closed without resolution or stay pending. Me and my entire friend circle are planning to change to a new pro...

Sep 03, 2020 by Kaushik chowdhury

Money refund GTPL broadband service not received (GTPL) ^Open

In july, i have applied for GTPL broadband connection and i paid ****/- Rs and a week, they refused to install broadband connection so demand refund of money that i have paid.since * month , i have still not received refund and now they are not...

Sep 02, 2020 by Paresh Muliya

Internet Wifi issue (Act Fibernet Bangalore ) ^Open

I renewed/upgraded my wifi plan on **th July ****. Since then I'm facing internet speed issues so I had talked to customer care *-* times and got to know that I would be getting a new dual band router which could support ***mbps speed and ther...

Sep 01, 2020 by loveleen kaur

Bill issue (Hathway broadband chennai) ^Closed

I paid my bill this still i didnt get my connection back .. before paying often i was getting computer generated call for reminder for payment still i dint get resume of my connection .. and there is network issue often which will be automatica...

Aug 04, 2020 by Jaganeswaran

Connection not working fake commpany (Timbl Broadband Internet Service Provider) ^Closed

I purchased * month unlimited fiber **x plan from timbl and they promised unlimited data limit to me but they applied fup after *** gb usage and now they are not removing fup from my plan. They gave me ** gb and ** gb data boosters but they are...

Aug 04, 2020 by kishore kumar

No internet since 14 Jan 2020 (AIRLINK BROADBAND) ^Closed

No internet...

Aug 03, 2020 by Bamba vipul

Regarding taking my money and not answering now (Spectra Data Partner Surat) ^Closed

I got call from spectra comapny's regarding resume job they make me mad while calling *** times a day saying that we will work for you you to complete your work and you will get good money I denied several times but they calling me continuesly ...

Aug 03, 2020 by Shradha jadhav

Wrong information conveyed (Jio Fiber) ^Closed

I got connecting last month and commitment was made to me by dealer that the current plan comes under "Covid ** "special plan and this plan would continue for atleast for some months and I need not to pay...I was charged Rs**** of which Rs *...

Aug 02, 2020 by Amit Bajpai

Spam harassment calls (Hathway) ^Closed

I receive spam calls from some numbers. When I searched it belongs to a company called Hathway. Once I block a number, they call me from a new number. When I googled about it, many users have received such calls. But the thing is, I never used ...

Aug 02, 2020 by Anagha Sankar

Cable not working few 3 months (fastway cable bathinda) ^Closed

Cable not working few * months I call the cable operator, he does not listen to my problem....

Aug 02, 2020 by Dilpreet singh

Failed in connection swifting (Hireach Broadband) ^Closed

I requested hi reach broadband for a connection swifting, executive visited my location took amount for year subscription of ₹**** and promised me that connection will be given in * days . after * days I called them they said different reas...

Aug 02, 2020 by Rezon

Internet not working since a week (Youbroadband powered by Vodafone) ^Closed

My daily office work is getting affected andy complaints are not getting addrssed. I feel that I am being harassed. ...

Aug 01, 2020 by Vishal Singh Rathore

Hathway harrasment calls even the connection is terminated (Hathway) ^Closed

I have terminated connection of Hathway some * months ago after using it for a month or so. I have submitted their router then itself. And there are no dues or settlement at all. Despite this I get calls from different no. everyday saying that ...

Aug 01, 2020 by hitesh sharma

TIMBL PATHETIC AND DON T CARE ATTITUDE SERVICES (Timbl Broadband Internet Service Provider) ^Closed

*. Registered complaint on **Jul** *am. *. No response on **th. *. On **st , lineman calls and says I am coming but didn't turned up. *. Called timbl support on **st ***pm. *. Its *stAug** *pm. NOT FIXED MY WIFE IS WORKING FROM HOME.. ...

Aug 01, 2020 by ABHISHEK SHARMA

Internet service (Youbroadband powered by Vodafone) ^Closed

My internet is not working since last * days and i am tired of complaining on phone, application, calls and even i went physically but not getting any response from there side so if its possible i can get help i have all complain details with m...

Aug 01, 2020 by Nitesh Chellaramani

BSNL not delivering promised speeds as per Superstar 300 Broadband Plan (BSNL Broadband) ^Closed

BSNL is throttling broadband speed at *Mbps whereas the promised speed as per Superstar *** Broadband plan is **Mbps. Since the time I've activated this plan, I've never received the promised speed of **Mbps. Previously I had raised a co...

Aug 01, 2020 by Mohammed Tauseef Naveef

Wire Torn Off and not replaced since a month (GTPL) ^Closed

Since more than a month we are requesting GTPL team to replace the torn off broadband cable, but no technician has turned up. Pathetic Service....

Jul 30, 2020 by A

Need refund (GTPL BROADBAND AHMEDABAD) ^Closed

I have paid **** for ** Mbps plan but i am not getting even * Mbps form starting of the plan at * months ago. I need a refund. ...

Jul 29, 2020 by Dhruv Joshi

No Internet Connectivity for last 4 days (Excitel Broadband Private Limited) ^Closed

Excitel Broadband has been fooling people by charging full amount but not providing services at all. My internet connection went down *th time in last ** days. Every time it goes up after *-* hours but this time it went down on **-Jul-**** (S...

Jul 29, 2020 by Ankur Saxena

Refund (ACT Broadband) ^Closed

Due to very poor speed and frequent disconnect after lot of compliants nd service request we disconnected the act at ** June ****.still we received a single call from act side. We have been tired a lot to talk to customer care but it couldnt co...

Jul 28, 2020 by Archana Reddy

Hello sir I have purchased gtpl broadband 1 mo nth ago for rs 5500 plan was 40 mbps unlimited for 1 (Service) ^Closed

Hello sir, I have purchased gtpl broadband * month ago for rs ****/-plan was **mbps unlimited for * year.But after installation the broadband is not working properly. it is not working for * June to till today.customercare is not picking my pho...

Jul 27, 2020 by Chandrakant Bilwal

SLOW SPEED (GTPL) ^Closed

FROM DAY ONE BROADBAND SPEED IS SLOW. I COMPLAINT MANY TIMES ABOUT IT BUT THERE IS SUCH BAD RESPONSE FROM GTPL OFFICE....

Jul 26, 2020 by GAURANG PATEL

Harassment and misleading information (Ace Fiber) ^Closed

I wanted to get a network connection for working from home conditions. The provider gave misleading information that the service would be provided at an agreed time, however when we tried to reach him, he did not pick up our calls. After giving...

Jul 26, 2020 by Kumar Snehansu