Isp Complaints
The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.
Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.
The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.
Commonly Reported ISP Complaints in India
The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.
So how can an individual deal with broadband complaints?
How to resolve ISP Complaints in India?
1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :
BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800
2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.
3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.
4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.
Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.
Complaints
Deficiency of Broadband network and Related services (Keralavision Broadband Limited) Open
I am a user of Kerala vision broadband from ** Sep **** to till date. Last * months I have been frequently facing network issues. I tried to connect with customer care many times. Unfortunately there is no more response from them. I paid ...
May 09, 2021 by Afsar T A
Internet connection was not installed and refund not issued (Nextra Broadband www.nextraworld.com) Open
I moved to a new house in Sector **, Noida and wanted an internet connection for which I applied on nextraworld.com. I received a call from their sales guy Ravi on **th March ***** briefing me about their tariff and plans. He asked me to deposi...
May 05, 2021 by Pankaj Kumar
New NetPlus Internet Connection not working (Netplus Broadband) Open
On date ** april **** I've applied for new NetPlus internet connection and paid the full amount of **** as per their guidelines. I said I'll pay when the internet connection is fully setup but they said you have to pay first in order to start t...
Apr 23, 2021 by Shiv Kumar
Broadband connection (Airtel ) Open
Hi, I have applied for a new broadband connection on **-April-** and I am still waiting for setup. I did not get any call, email, or message even no one is tried to connect me regarding installation and setup connection. * days have been ...
Apr 19, 2021 by Hemant
Return and refund of router (Hathaway Broadband) Open
Failed to take back the router and refund the security deposit of **** rupees. Tried making many calls but no response, instead they cut the call as soon as I ask for the refund. As they do not offer service in my area I canceled it. They are n...
Apr 13, 2021 by Shreeja CS
Security Deposit of Modem not refunded 4 month rental not refunded on request for relocation (Excitel Broadband Pvt. Ltd) Open
I have taken the broadband connection from Excitel and paid *,*** as security deposit for the internet modem. I was told that security deposit will be refunded once I surrender my connection and return the modem. I had to relocate and I asked...
Apr 12, 2021 by Divya Burman
Network speed not as per plan and frequent disconnect (Tikona) Open
I have purchased ** MBPS plan from Tikona but I am getting *-** MBPS since starting. I have logged several tickets with Tikona but they are unable to resolve issue. Problem reoccurs after *-* days. I have reported this issue to tikona within * ...
Apr 12, 2021 by Pradeep Kumar Pandey
Internet broadband fraud (Excitel Broadband Pvt. Ltd) Open
Sir, I purchased a plan of *** Mbps, and I am getting only speed fluctuations and low speeds, I have been complaining since * days, and also got fever. They are not providing any solution, they are wasting my time, and there customer support cu...
Apr 11, 2021 by Parth Sarthi
REGISTERED AIRTEL NETWORK COVERAGE COMPLAINT IN PALASKHED MALAKDEO VILLAGE INDOOR AND OUTDOOR NETWOR (Bharti airtel ltd) Open
Respected Higher Authorities of NATIONAL AIRTEL ESCLATION TEAM This is my Mobile Number ********** Lattitude and Longitude **.****** and **.****** Room ** ,palaskhed malakdeo, sinkatraja, Buldhana district Maharashtra ****** I h...
Apr 06, 2021 by Gokul Bhutekar
Account deactivated inspite of oneyear subscription Tikona has horrible after sales support (Tikona broadband and wifi ) Open
Tikona has horrific customer support. Network is pathetic. Sales team just bluffs about Tikona to fulfill their targets. Since * days my account is deactivated. Monthly domestic consumption it claims to be *** GB just for one appliance an...
Apr 05, 2021 by L M More
Nextra worst service (Nextra Broadband www.nextraworld.com) Open
I am doing WFH from last one year, facing numerous time the no internet problem, which effect my work efficiency this time its almost ** days, whenever I call them they kept me on hold for as long as possible & then disconnect the call. I raise...
Mar 31, 2021 by Ashish sharma
Payment mail confirmation not getting (ACT Broadband) Open
I have done the payment on *th of march **** with **** rupees to ACT. But its failed but my money got debited from my card. When i ask bank team, they are asking mail confirmation from ACT. Am sending mails and calls to ACT from last ** days, ...
Mar 24, 2021 by ravi kumar goud
Hathway calling me everyday even after disconnection (Hathway broadband chennai) Open
i have the disconnected the hathway broadband connection many months ago but still getting calls from them which is mentally harassing me. so i wanted it to stop. account number **********...
Mar 23, 2021 by SANGEETH RAJ
Bill payment not regestered (Netplus Broadband) Open
Respected : Sir/Mam I am Rahul my coustmer id ******* i have payed my bill online but the infomation not showing me i requested you to solve my problem please your sincerely Rahul Saklani...
Mar 20, 2021 by Rahul saklani
Daily Harassments to Pay the Modem amount as i already paid (Hathway) Open
Hi am One of the customers of Hathway, i spoke to hathway executive on phone many times, no one is properly responding and disconnecting the calls, One executive form hathway told me to pay the modem amount, i payed the amount and now the e...
Mar 19, 2021 by M Mourya chandra
Connection suspened despite paying the Bill 10 days prior to Due Date (ACT Broadband) Open
My due date for Bill Payment was **th March **** however the Bill was paid on *rd March **** through their App and i have the generated e-mail invoice from the same....
Mar 18, 2021 by David Leslie
Network Connection Problem (Gtpl Ahmedabad Cable Network Private Limited) Open
Network connection disables simultaneously in regular *-* days. If I call customer care number then they say it will be resolved in ** hrs. After that network connection enables but after *-* hrs again network gone. I called today then their bo...
Mar 18, 2021 by Vivek Kamat
Not providing the promised speed and connectivity (Hathway Broadband Internet mumbai) Open
I am not being provided the required speed as promised to me by Hathway. Also I am facing a lot of connectivity issues . I have paid the Internet charges annually and still I am getting poor service. I have raised the complaint with them and a...
Mar 17, 2021 by Aniket Paradkar
Non stop sales calls inspite of submitting router (hathway boardband mumbai ) Open
I had reactivated my Hathway account for a month, used it for two days. Post which I was unable to find the wifi in list of wifi of phone and Laptop. Raised the same with tech support of Hathway through app, the tickets were closed with stupid ...
Mar 12, 2021 by Pankaj Kumar
Service not provided (hathway boardband mumbai ) Open
I’m writing this to complain about calls I get every day *-* times from your customer support team to renew my membership. I had taken a broadband connection in August **’ and the service was pathetic, after * months I relocated from my o...
Mar 01, 2021 by Namrata saha
Error 104 appearing Not getting the cable service (Fastway Cable Service) Closed
Error *** is appearing on the television daily. Our cable operator is not resolving our issues. He is not picking up the phone calls. We are really disappointed by the service our cable operator is providing . Kindly resolve our issue. Thanks ...
Aug 28, 2020 by Ankit Gupta
Company is fooling us by regularly cutting the connections and solving it after more than (Sikka Broadband) Closed
Network issues not being solved, on time, regular connections cut, i want to refund my money back it's just * month now and i can't afford this ignorance for * more months as i have subscribed for a prepaid * month plan. ...
Aug 28, 2020 by Shobhit Tiwari
Internet not working (You Broadband) Closed
Internet not working since **.**.****, no response from you broadband on complaint, tried call center,mails everything, they just don't respond. ...
Aug 26, 2020 by Hitesh
Poor Internet Service (Den Broadbands ) Closed
I have been using DEN Boomband continuously for the past * years now. But from last month I have been experiencing often disruption of the Internet Services as sometimes the Router hangs up and the internet breaks. The problem vanishes after r...
Aug 26, 2020 by PALVINDERPAL SINGH GROVER
No connection and no refund (Hathway broadband) Closed
Hathway Broadband Account No : **********. Payment done on **-Aug-*** for amount Rs ****, based on the sms received to get the Hathway plan. Receipt Number : R-********. Reference Number : *********** . When logged to Hathway portal, the a...
Aug 26, 2020 by Abhijeet Gore
Dear sir mam our fastway cable is not working fron 2 weeks and when we are calling to tarlok kumar h (Fastway) Closed
Dear sir or mam our fastway cable operator is not working for * weeks when we are calling to cable operator he doesn't responding please set up our complaint...
Aug 25, 2020 by Sukhman Preet singh
Broadband refund (Tikona Digital Networks Private Limited) Closed
I got a Tikona connection installed on the *th of August and now from two days, it has stopped working. Within ** days, it has stopped working. I have complained thrice but nothing is working. I need to work from home but with this pathetic s...
Aug 25, 2020 by Priyanka Chaurasia
Airtel new broadband connection not done (Airtel Broadband ) Closed
Hello Sir/Madam, This mail is to bring to your notice about the poor service provided by Airtel. I had applied the connection on ** Aug **** and I was promised that the installation and connection process would complete within * Days. I had ...
Aug 24, 2020 by Srinivasan
Charged for Old Set top box and Stop service before Due Date (Fastway Cable Ludhiana) Closed
Hi , Last Month ( ** July ) we have installed New Fastway Connection via. Set-top box no.D*****D***FED.Our Local Cable operator had given us the old set top box and asked us that he will provide the new one in the next *-* days But till now ...
Aug 23, 2020 by Deepak Kumar
Due to no service and complaint delayed I lost my ongoing project (Excitel Broadband Private Limited) Closed
Due to no service and complaint delayed I lost my ongoing project worth . This is happening all months once. I am totally fed up with this type of services....
Aug 22, 2020 by Sumit Kumar
Timbl Interenet not working properly (Timbl Broadband Internet Service Provider) Closed
I had opted for Timbl Internet services on ** May **** with a package of **mbps speed with unlimited data. Since then I have been facing continuous internet disconnections and have been trouble doing my job properly. I had made several complain...
Aug 21, 2020 by Shubham Agarwal
Fraud charges for broadband and no service given (Connect Broadband) Closed
I have been cheated by Connect broadband and billdesk company; I made the payment for the connect broadband no. ********** on ** AUG ****, at **:** AM, through the connect broadband app via UPI(google). But both companies are denying any paymen...
Aug 20, 2020 by Sahil Bhasin
Installation Delay (Act Fibernet) Closed
I requested a new connection to the act fibernet more than a week ago and paid in full amount. Still now there is no contact any of the engineers or the customer care who promised me a connection within a day or two. It's highly disappointi...
Aug 19, 2020 by Amit jha
Security deposit refund (Timbl Broadband) Closed
Its been more then * month after closing the services from timbl broadband. After so many mails they are still not collected router. I got call from *-* persons that they will collect the router but still no one has came to collect. My security...
Aug 18, 2020 by Rupesh kumar
Hathway connection not activated even after making payment (Hathway Hyderabad) Closed
Hi i have paid Rs.****/- to Hathway on August *th. Transaction ID : *********** My account number is : **********. Inspite of multiple complaints the connection is not given or activated.This is absolute fraud....
Aug 18, 2020 by Venkata Raghavendra
Miss use of my account (Hathway Hyderabad) Closed
Hey this is vinayak benawadi. Account number :********** Last year in November **th **** I closed my broadband account with account number as mentioned above. And returned all the devices like modem. And I moved to karnataka but my account...
Aug 17, 2020 by vinayak benawadi
Refusing to pay the fee (Tikona Broadband) Closed
I paid the access amount and now they are refusing to Refund the access paid amount....
Aug 16, 2020 by Narendra Kumar
Bill payment problem (Netplus Broadband Plans In Punjab) Closed
Bill payment not registered...
Aug 16, 2020 by Varun Malhotra
TIMBL BROADBAND BAD SERVICE (Timbl Broadband Internet Service Provider) Closed
Hi, I have got a new broadband connection setup from Timbl * days back but I am very unhappy with the services provided by you. I have opted for a ** MBPS speed plan but since the day it was installed internet is not functional. Moreover the...
Aug 15, 2020 by Elizabeth David
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's