Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity. It has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc. The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include BSNL, MTNL, Airtel, Reliance, Hathway broadband etc. The most common ISPs complaints as reported by customer include no service provided, slow internet speed, service not activated, no refund provided etc. So how can an individual deal with broadband complaints? First and foremost it is essential to raise an issue at their customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

Apart from raising your concern at their customer care number, every ISP has a grievance department as directed by the law. You can even file a complaint there or mail them at the id given. Most of the issues get resolved at this stage, however, if you complaint is still being ignored, the next best option would be filing a complaint at your nearest consumer forum. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court. We generally receive about 30 monthly Internet Service Provider complaints.

Internet Issue (Reach Broadband) ^Open

Hi Team, Currently, I am using reach broadband and its head office is in Narsingh, Hyderabad. I am facing connecting and disconnecting issues from the last * months and as per the local manager discussion I had taken fiber link as well as inv...

Sep 09, 2020 by D Karthik Goud

Refund not given for account deactivation (ACT Broadband) ^Open

I have deactivated my internet connection on the **th of July and requested for router collection and refund of deposit amount, but it is not done till date (*th September ****). I was told that the standard process duration will be * working ...

Sep 08, 2020 by Senthil Sivaramakrishnan

Speed and Packet loss issue (Hathaway Broad band) ^Open

I am using your Hathway broadband service at **Mbps plan where from the past few days (** days) I am facing a speed and packet loss issue. I called customer care executives a couple of times and raised requests as well but nothing worked for m...

Sep 08, 2020 by Kasukurthy kishore

Gigantic Infotel Private limited Fraud Company (Gigantic Infotel Private Limited) ^Open

I started with their GTEL broadband services on *st September ****. I had purchased a plan of rs **** /- for * months with speed of ** MBPS unlimited internet. During the trail service of one day, it was working very good but as soon as the pa...

Sep 07, 2020 by DHRUV Joshi

Not paying full Refund (Act Fibernet Hyderabad) ^Open

I'm and IT employee, and during lockdown I don't need to explain the use of internet to me, I faced unstable internet issues for * months, I called them every week to send a person to check connection,they never sent one there answers wer...

Sep 07, 2020 by sainath

Renewal in offer but offer is not applicable (Hathway) ^Open

I have renewal my plan in Offer for *year + *year free and ***gb Data Monthly but they are give me only ***gb Data Monthly I have Complaint almost * to * time bit they aren't rectifying my plan ...

Sep 06, 2020 by Ajinkya Mahendra Vaidya

Internet connection denied after payment (Hathway Hyderabad) ^Open

I BOOKED INTERNET CONNECTION FROM HATHWAY BROADBAND ON **-**-**** FOR MY HOUSE.I PROVIDED ALL DOCUMENTS THEU ASKED ONLINE.THEY TOLD THEY WILL GIVE CONNECTION WITHIN ** HOURS AFTER PAYMENT.I PAID THE AMOUNT THROUG THE LINK PROVIDED BY THEM.ONTHE...

Sep 05, 2020 by Peruri srinivas

Hathway customer support not responding (Hathway broadband and internet hyderabad) ^Open

I have subscribed to Hathway broadband services in Hyderabad from July ****. During the installation the technical engineer gave his number for any issues. This month (Start of month when FUP is reset), my internet speed was pretty bad (Half...

Sep 04, 2020 by Sriteja

Excitel broadband issues (Excitel Broadband Pvt. Ltd) ^Open

I have made many complaints about issues and got those resolved but now Excitel services are degrading day by day, tickets are getting closed without resolution or stay pending. Me and my entire friend circle are planning to change to a new pro...

Sep 03, 2020 by Kaushik chowdhury

Money refund GTPL broadband service not received (GTPL) ^Open

In july, i have applied for GTPL broadband connection and i paid ****/- Rs and a week, they refused to install broadband connection so demand refund of money that i have paid.since * month , i have still not received refund and now they are not...

Sep 02, 2020 by Paresh Muliya

Internet Wifi issue (Act Fibernet Bangalore ) ^Open

I renewed/upgraded my wifi plan on **th July ****. Since then I'm facing internet speed issues so I had talked to customer care *-* times and got to know that I would be getting a new dual band router which could support ***mbps speed and ther...

Sep 01, 2020 by loveleen kaur

Net service provider does not resolving issues (You Broadband) ^Open

i m availing facilities of internet service from you broadband,andmany tims complaind rgarding lan cabl from provider to my home is leakage due to joint in lan cable, but they r always closing my complaint without any contact or visit of their ...

Sep 01, 2020 by ramesh chavda

No Internet From Last 2 Months Paid amount in Advance for a Year (Act Fiber Net) ^Open

Worst Service Provided By ACT Fibernet.Bad Customer Service For Relocation From Last * months i am trying to reach them through mail and Call. Still, they have not provided any support. #badactfibernet #badexperience #worstserviceprovider...

Sep 01, 2020 by Siddharth Kaul

Very slow speed (Tikona) ^Open

HI this side Hitesh I m using Tikona Wifi service from last * and half months and i never got even half speed of the speed as per the plan. even sometimes its less than * m bps. than whats is use of this. after making so many complaints they n...

Sep 01, 2020 by Hitesh Kumar

Lost money by fake information (Hathway Broadband Internet Service ) ^Open

on **rd August ****, my internet speed decreased to less than *mbps. I complained to the customer care, got answer that within **hrs it will be resolved. After ** hrs I contacted them, got an information that it is not technical issue but MB is...

Sep 01, 2020 by Mohammed Hilal K

Fraud website (connectway in) ^Open

i make a transaction of **** for distributership of recharge ill payment and other money transfer relatd services i make payment for tht but now they cannot receive my call and cannot send my money back i will attach screenshot related to it...

Sep 01, 2020 by ganesh nanavare

Poor Internet connection and Poor complaint response (Raje Prachaar Internet Services Pvt Ltd) ^Open

Hi team, I took an internet broadband connection service from Raje Prachaar Internet Services Pvt Ltd on June month. I got *months **mbps with unlimited pack but I didn't even receive * Mbps regularly in the daytime. On an average, i hav...

Sep 01, 2020 by Krishna Kumar S

Internet speed not coming as per the plan (Tikona Infinet Private Limited TIPL ) ^Open

Sir, I want to say that * months ago i have chosen Tikona as my internet connection and from the starting day the speed of the broadband is not at all good as per the plan and they took extra money from us also. I have complained so many times ...

Sep 01, 2020 by Mohammad Aakib

Connection not done after payment (Gtpl Broadband) ^Open

I paid **** for connection after talking to a gtpl executive he told you connection will be done within * days even after the due date there is no connection, no follow up, not picking up my calls I am not able to do work from home. the amoun...

Aug 31, 2020 by pratik kumar

Ticket closed without transferring broadband connection (Gtpl Hathway Ltd) ^Open

I had registered a ticket to transfer my fiber internet connection to a new address on **th July, **** with ticket number *****. Today is **th Aug, ****. It has been * month and * days. GTPL has not transferred my connection yet. GTPL also clos...

Aug 29, 2020 by Maulik Lakhani

No network (Act Fibernet Bangalore ) ^Closed

This is the *rd day without the internet. I have been using ACT for the past few months and now we are facing a lot of problems even from the beginning. I have called support a lot of times but my issue has never been resolved. Using ACT is ext...

Aug 05, 2020 by Yasmin

Timely resolution to complaint not provided and refusal for refund (Hathaway Broadband) ^Closed

Lost internet connectivity and dont get resolution even after complaining for one week, and request for refund is rejected by the hathway...

Aug 05, 2020 by Shobhit Sachan

Internet Issue (ACT Broadband) ^Closed

I am unable to access the internet from last * days and which resulted in loss of * business working days despite chasing the customer care around ** times. ...

Aug 04, 2020 by Kedar Gogate

Unsatisfied service (Act Fibernet Hyderabad) ^Closed

Since * weeks i have emaild and launched complaint again frequent dissconnecting and fluctions in speed. These people are closing tickets without concern of customers. Iam really tired of these customer care representatives. Mr. Nodal offic...

Aug 04, 2020 by Divya

Bill issue (Hathway broadband chennai) ^Closed

I paid my bill this still i didnt get my connection back .. before paying often i was getting computer generated call for reminder for payment still i dint get resume of my connection .. and there is network issue often which will be automatica...

Aug 04, 2020 by Jaganeswaran

Connection not working fake commpany (Timbl Broadband Internet Service Provider) ^Closed

I purchased * month unlimited fiber **x plan from timbl and they promised unlimited data limit to me but they applied fup after *** gb usage and now they are not removing fup from my plan. They gave me ** gb and ** gb data boosters but they are...

Aug 04, 2020 by kishore kumar

No internet since 14 Jan 2020 (AIRLINK BROADBAND) ^Closed

No internet...

Aug 03, 2020 by Bamba vipul

Regarding taking my money and not answering now (Spectra Data Partner Surat) ^Closed

I got call from spectra comapny's regarding resume job they make me mad while calling *** times a day saying that we will work for you you to complete your work and you will get good money I denied several times but they calling me continuesly ...

Aug 03, 2020 by Shradha jadhav

Wrong information conveyed (Jio Fiber) ^Closed

I got connecting last month and commitment was made to me by dealer that the current plan comes under "Covid ** "special plan and this plan would continue for atleast for some months and I need not to pay...I was charged Rs**** of which Rs *...

Aug 02, 2020 by Amit Bajpai

Spam harassment calls (Hathway) ^Closed

I receive spam calls from some numbers. When I searched it belongs to a company called Hathway. Once I block a number, they call me from a new number. When I googled about it, many users have received such calls. But the thing is, I never used ...

Aug 02, 2020 by Anagha Sankar

Cable not working few 3 months (fastway cable bathinda) ^Closed

Cable not working few * months I call the cable operator, he does not listen to my problem....

Aug 02, 2020 by Dilpreet singh

Failed in connection swifting (Hireach Broadband) ^Closed

I requested hi reach broadband for a connection swifting, executive visited my location took amount for year subscription of ₹**** and promised me that connection will be given in * days . after * days I called them they said different reas...

Aug 02, 2020 by Rezon

Internet not working since a week (Youbroadband powered by Vodafone) ^Closed

My daily office work is getting affected andy complaints are not getting addrssed. I feel that I am being harassed. ...

Aug 01, 2020 by Vishal Singh Rathore

Hathway harrasment calls even the connection is terminated (Hathway) ^Closed

I have terminated connection of Hathway some * months ago after using it for a month or so. I have submitted their router then itself. And there are no dues or settlement at all. Despite this I get calls from different no. everyday saying that ...

Aug 01, 2020 by hitesh sharma

TIMBL PATHETIC AND DON T CARE ATTITUDE SERVICES (Timbl Broadband Internet Service Provider) ^Closed

*. Registered complaint on **Jul** *am. *. No response on **th. *. On **st , lineman calls and says I am coming but didn't turned up. *. Called timbl support on **st ***pm. *. Its *stAug** *pm. NOT FIXED MY WIFE IS WORKING FROM HOME.. ...

Aug 01, 2020 by ABHISHEK SHARMA

Internet service (Youbroadband powered by Vodafone) ^Closed

My internet is not working since last * days and i am tired of complaining on phone, application, calls and even i went physically but not getting any response from there side so if its possible i can get help i have all complain details with m...

Aug 01, 2020 by Nitesh Chellaramani

BSNL not delivering promised speeds as per Superstar 300 Broadband Plan (BSNL Broadband) ^Closed

BSNL is throttling broadband speed at *Mbps whereas the promised speed as per Superstar *** Broadband plan is **Mbps. Since the time I've activated this plan, I've never received the promised speed of **Mbps. Previously I had raised a co...

Aug 01, 2020 by Mohammed Tauseef Naveef

Wire Torn Off and not replaced since a month (GTPL) ^Closed

Since more than a month we are requesting GTPL team to replace the torn off broadband cable, but no technician has turned up. Pathetic Service....

Jul 30, 2020 by A

Need refund (GTPL BROADBAND AHMEDABAD) ^Closed

I have paid **** for ** Mbps plan but i am not getting even * Mbps form starting of the plan at * months ago. I need a refund. ...

Jul 29, 2020 by Dhruv Joshi

No Internet Connectivity for last 4 days (Excitel Broadband Private Limited) ^Closed

Excitel Broadband has been fooling people by charging full amount but not providing services at all. My internet connection went down *th time in last ** days. Every time it goes up after *-* hours but this time it went down on **-Jul-**** (S...

Jul 29, 2020 by Ankur Saxena