Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity. It has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc. The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include BSNL, MTNL, Airtel, Reliance, Hathway broadband etc. The most common ISPs complaints as reported by customer include no service provided, slow internet speed, service not activated, no refund provided etc. So how can an individual deal with broadband complaints? First and foremost it is essential to raise an issue at their customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

Apart from raising your concern at their customer care number, every ISP has a grievance department as directed by the law. You can even file a complaint there or mail them at the id given. Most of the issues get resolved at this stage, however, if you complaint is still being ignored, the next best option would be filing a complaint at your nearest consumer forum. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court. We generally receive about 30 monthly Internet Service Provider complaints.

Refund for Installation of New Connection (Fusionnet Web Services Private Limited) ^Open

I have paid to Fusionnet an amount of **** for installing new connection at my home. The engineer came out and was not able to install the connection. I requested for a refund but their customer care keeps disconnecting my calls and no one res...

Dec 02, 2019 by Jyotpal Singh Flora

Package Cancellation (Hathway) ^Open

This is regarding the Hathway Cable in NIT-* Faridabad area with your authorized Vedu/Sonu Cable operator. We observed issue with our set-up box on **th Nov. It was showing "insert card issue". We complaint to our cable operator regarding th...

Nov 21, 2019 by Himanshu Arora

Fake plan with false advertisement and lies by customer support (Hathaway Broadband) ^Open

I have installed a new hathway connection in my home which should have come with a playbox but it is been ** days now and i didn't received it.If hathway don't have the playbox then Why did their guys provide me with false advertisement, I woul...

Nov 10, 2019 by Shubham

Worst service and improper response (Excitel Broadband Private Limited) ^Open

I had recently taken the connections where I am facing frequent network issues that are common in them but customer service horrible they speak with a lot of attitude and disconnects the phone....

Nov 03, 2019 by Sabbineni Sairam

Latency issue by Tikona (Tikona) ^Open

Tikona has its said policy for the rented people to pay for * months to start service which I was prompted to pay in the *st month. From day one I have complained about the latency issue and asked to solve it as soon as possible but Tikona only...

Nov 02, 2019 by Aman varshney

Unwanted Continue calls and SMS (Hathway boradband) ^Open

I was having hathway broadband connection a year ago and after plan expired, I have stopped using and not renewed. They are calling me for offers and asking me reasons to stop using it since few months. I asked them to stop calling me for this...

Oct 31, 2019 by Nariya Bhavesh Jamanbhai

No internet service from Act Fibernet (Act Fibernet Hyderabad) ^Open

I am a resident of bachupally. For * days I am not getting internet and not even a single call from the Act Fibernet. Despite sending many emails, they are always sending a standard email reply format. I called many times to their customer care...

Oct 31, 2019 by CH.GIRISH CHANDER RAJU

Worst service provider Railwire (Railwire networks) ^Open

I'm facing issue last one month for connectivity issue for Railwire network. Local operator making fun for not providing any support even esclated to top management of Tamil Nadu railwire GM no use and have wasted my time and sending emails the...

Oct 31, 2019 by Narendra Varma

Jio Giga Fiber Jio Giga fibre not refunding the security amount even after disconnection (jio fiber net (RELIANCE)) ^Open

We have raised the cancellation request on **th September ****. Already JIO team picked up the device in working condition but stil the amount **** INR is not refunded in our account. Mobile number: ********** Connection Id : ************ ...

Oct 29, 2019 by Gaurav Khandelwal

Thousands of calls received from Hathway Broadband (Hathway broadband) ^Open

I used Hathway broadband services a few months back, because of the poor services I choose to discontinue. Now every single day from last * months I receive multiple calls from their executives for offers and renewal. They threaten me that if I...

Oct 26, 2019 by Dushyant Khatri

Airtel broadband connection (Airtel ) ^Open

It was on the **th October I paid in advance for a new Airtel optic fibre Connection. Before the payments all the promises were made of starting the same by **th evening. Kept on waiting, after multiple calls and listening to “Sir installatio...

Oct 22, 2019 by SS Gohania

Network issues in Vodafone (Vodafone) ^Open

I was using Airtel postpaid from last one year but * months before I was facing network issues so I decided to change my network to Vodafone postpaid family plan. Company promised me to give best newtwork but now I can't even take and dial call...

Oct 20, 2019 by Vikas jhansal

Issue not resolved with internet connection from 1 month (Hathway Broadband Internet hyderabad) ^Open

Its been almost * month that we raised request for wifi shift and connection to be made back. Upon ** made up calls from my side they shifted it. However they are not activating the wifi since * days. When we calling up they are not responding ...

Oct 19, 2019 by Suresh Babu Thota

Airtel Plan (Airtel ) ^Open

I had Recharged my Airtel *G Number last week. Now I am facing network problem. I had visited the Nearest airtel customer care centre for the same. They are asking to update the SIM and also said after updating your SIM it will support only *G ...

Oct 15, 2019 by Saurabh

Hathaway broadband services not provided as promised (Hathaway Broadband) ^Open

From day * I have a connection issue, there is no permanent solution given till today. I would request a refund of my amount paid to Hathaway as I am not all satisfied with the provider. You can see the attachment of tickets I have registered...

Oct 10, 2019 by PAVAN KUMAR SURE

Service not rendered by airtel niether letting me port out (Airtel ) ^Open

I am using a mob number of airtel, mumbai circle. I was using a post paid number and transferred it to prepaid, and there after i started getting the sms of the calls i miss every day (more than **) and niether i can make any calls. This way i ...

Oct 09, 2019 by Naval Laxminarayan

No Internet till now from previous month (GTPL BROADBAND AHMEDABAD) ^Open

I have oped for their plan on May *rd ****. As far connection ran well but on September month connection was totally lost. I have registered nearly *-* complaints on September month but my connection never started. But on nearly ** September co...

Oct 04, 2019 by Parshwa shah

Wifi internet not working bad technical & customer service (GTPL BROADBAND AHMEDABAD) ^Open

Wifi stops every day. They give a new reason for outage every day. In the last * days, I've filed * complains. They have a policy of ** hours resolution, and for my complains the technical guy did not visit, and changed the complain status to r...

Oct 04, 2019 by Deep Kakkad

To stop promotional msg and calls from hathway. (Hathway Broadband Internet Chennai) ^Open

Hi Sir/Madam, Once I was a consumer of hathway broadband.I have disconnected due to their bad service some * years ago. But since then they have called me a **** times and have sent **** MSG's to renew my connection. I am tired of explaining th...

Oct 01, 2019 by Balakrishnan.A

Unfair billing and extortion calls (Tikona Broadband Company) ^Open

I have been a customer of tikona from ** Jan to **th March ****. My three months plan which was prepaid was about to expire on **th April but I had to end up this service due to poor and hassle connectivity issues on **th March. Even after dism...

Sep 28, 2019 by Era Arya

Installation not done its been 3 weeks (Timbl Broadband) ^Closed

I have paid Rs. *** on ** June **** for the installation of Timbl wifi services but it's been more than * weeks. Nobody comes to get it installed. I have called so many times in customer care but nobody was capable enough to even speak and no s...

Jun 26, 2019 by Sachin

Service issue faced (You Broadband) ^Closed

Almost every week I am facing you broadband connectivity issue and there will be no engineer around after raising the request. The service is very slow and no use even after contacting customer care....

Jun 03, 2019 by Manohar sharma

No connectivity issue (Excitel) ^Closed

I just got the Excitel internet connection. It works fine for hardly two days. Now it's about * days there is no connectivity issue. They have the worst technical team. Because * days are more than enough for any connectivity issue. Every time ...

Jun 03, 2019 by Akash Gupta

I didn't get my security amount (Bsnl Bharat Sanchar Nigam Limited) ^Closed

I got a connection from Bsnl and I close this connection. They charge me *** for security fee but after disconnection, I didn't get my security amount back....

Jun 02, 2019 by Usha rani

daily harassment by giving phone calls and messages (Hathway Broadband Internet) ^Closed

I took an internet connection on *th December **** and I paid for * months subscription ie. Rs. ****. Because of very less internet speed, I stopped using within one week. I have so many complaints but it was not resolved. I have surrendered th...

Jun 02, 2019 by Rajyalakshmi pantula

Frequent internet disconnection (Excitel) ^Closed

Everyday internet disconnection is there. No response from the company....

Jun 01, 2019 by Vidit goyal

No internet from 3 days (Act Fibernet) ^Closed

No internet from * days. No call attended by any customer care....

May 31, 2019 by Mullapudi kanishk

ISP not providing support for complaints raised (Timbl Broadband) ^Closed

Timbl ISP in Gurgaon is providing pathetic support. Low Bandwidth & toggling Internet connectivity are regular issues. After raising complaints they fakely resolve the complaints and many times don’t reopen the tickets. Multiple times I have...

May 24, 2019 by Vivek

Multiple unwanted calls about broadband offers and renewal (Hathway Broadband Internet) ^Closed

I stopped my Hathway broadband connection last March. Since then I regularly received a call from the company asking to recharge or about offers. Even after repeatedly explaining that I am no longer interested in renewing connections, calls hav...

May 24, 2019 by Manish

Hathway internet connection issue (Hathway broadband) ^Closed

I have taken a new broadband connection. But I am getting proper service. The internet disconnects every half an hour and we don't know when it would be back. Complaints from users are being ignored and they are neither refunding our money....

May 18, 2019 by Sreenivas

You broadband company is headache (You Broadband) ^Closed

I have purchased You broadband internet and have availed their service but in a month every time *-* days no internet connectivity is there and they do not resolve the issue immediately nor they inform how much time it will take to repair. Ever...

May 18, 2019 by MANDAR BHAGDIKAR

No Internet from one month (Hathway Broadband Internet) ^Closed

It's been one-month internet services are fluctuating every now and then. Max speed of internet is * kbps most of the times. On average we are getting internet up to * hour a day. Seems Hathway is taking this for granted on * months/*-year subs...

May 15, 2019 by Harish Babu

Doing fraud and laundry (Webnet IT Solution) ^Closed

I was promised good internet service and the money was taken on the required information. The internet functioned for a few days and kept getting problematic all the time. When asked for a refund due to bad service, he allegedly becomes abusive...

May 13, 2019 by NUPUR CHOUDHARY

Bad service provided (BSNL Broadband) ^Closed

I have applied for connection ** days back on BSNL online platform. I get a call from BSNL customer care for confirming by request. Final was agreed upon and assured me that it would be set up in * days. After ** days today when I went to the l...

May 11, 2019 by YASH KSHATRIYA

Installation not done (Hathway Broadband Internet) ^Closed

I have paid Rs *** monthly plan to Hathway Account number **********. After that, I raised a request for installation on *nd May **** but there is no update. I called to customer care. They raised a new request after one week. One executive cam...

May 09, 2019 by Worship

Shifted my connection but still there is no Internet connection active (Hathway Broadband Internet) ^Closed

I have paid * months plan. After ** days I shifted to a new house. I raised a request for shifting on **th April **** but there is no update but my ticket has been closed. I called to customer care. They raised a new request after one week. One...

May 07, 2019 by Shafi Shaik

Making pressure for legal actions (Tikona Broadband) ^Closed

I have stopped my Tikona services and due to their improper bill generation and worst customer care services. But still they are targeting me for money and they are making pressure on me for legal actions....

May 06, 2019 by Saurabh Singh

Internet not working (Hathway Broadband Internet) ^Closed

My internet is not working from yesterday night. I am connected to my wifi, but there is no internet connectivity. Kindly resolve this issue of mine ASAP. My account number of Hathway broadband is - **********....

May 06, 2019 by Rajeev Ranjan

Not given connection and not refunding money (You Broadband) ^Closed

My account number is *******. I have requested to shift my connection to Mini Bazar to Shiv Dhara residency. The salesperson came to my place and told me its feasible. He took money from me and after * days he told me your money will be refunde...

May 03, 2019 by Keval Virani

Call for money and modem instead of discontinuance of connection (Hathway Broadband Internet) ^Closed

I had discontinued Hathway broadband internet services from October ****. I had also returned their modem. Since then, I have been receiving daily messages and weekly calls from Hathway to either continue the service or return the modem. Despit...

Apr 27, 2019 by Mayank Garg