Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Broadband connection not done (Netplus Broadband Services Private Limited) ^Open

I had applied online for a broadband connection with netplus broadband. And i got a call of their representative. She told me that I had to pay Rs.**** prior to the connection as service charges. I even asked her why is she asking me to pay mon...

Jan 19, 2021 by Jonty Gill

This is how airtel just kept issues pending raised bills and stopped customers from changing pla (Airtel ) ^Open

Airtel India This is how you guys giving **Mbps speed from past * year on the plan of INR **** having provision ***Mbps speed. That's not just you guys doing wrong, you guys also stopped the customer from changing plan from web and app. In ...

Jan 01, 2021 by Sohil Jain

Harassment by hathway post disconnection (Hathway Bangalore) ^Open

I have disconnected my hathway account in sept **** and mailed days before asking to close the connection. Not only no one responded but i am getting daily calls sometimes multiple in a day to activate my account. They call from different numbe...

Dec 31, 2020 by Adarsh singh

Hathaway took money from me but not provided internet connection The person who was their representa (Hathaway ) ^Open

The person took money from me saying he will provide internet connection immediately. I had wfh, so agreed. Now he is not picking up the calls. The customer support is also not helping. The router they have given, but no connection and services...

Dec 15, 2020 by Kshipra Dwivedi

Unable to get refund (Tikona) ^Open

November *th- Raised a request for installation The salesperson asked me to pay the required amount for further processing November *th- Paid RS-**** through their web portal November **th- Engineer visited and denied for installation due to...

Dec 07, 2020 by Ashutosh Jaiswal

Online payment issues (NETPLUS Broadband Services Pvt Ltd) ^Open

I have tried to recharge my netplus broadband on **/**/**** for rs.*** . payment got deducted from my account but didn't got any update for it. then again on **/**/**** i tried the complete process and again payment got deducted but didn't got ...

Dec 03, 2020 by Kashish nanda

WORST SERVICE EVER (GTPL) ^Open

Its not even been * months i have taken the connection of Gtpl due to the covid situation going on and in these * months itlself i have faced connection issues more than * to * times. Everytime i call to file complaints, they just say they wil...

Nov 24, 2020 by Anjali Grover

Technical Problem not solved from more than 2 months need to refund the 3 months plan for which I ha (You Broadband) ^Open

Technical Problem not solved from more than * months, need to refund the amount for * months plan for which I have already paid in advance.I have been following up from almost * months now without any resolution. Would have raised around **+ SR...

Nov 21, 2020 by Sunny

Broadband refund Issue (Timbl Broadband Internet Service Provider (isp) Timbl) ^Open

I applied for broadband connection on *th Nov and paid **** to sales person. Timbl refused to setup connection as they don't have feasibility in my area despite that they have taken * months advance from me. Now it is more than ** days , th...

Nov 20, 2020 by Dinesh Diggiwal

Money taken but no connection yet (Gtpl Broadband) ^Open

I paid the connection money on *th Nov and it's **th November Today. It's been more than ** days the executive took the money and hasn't yet got the connection to our house. His name is Chirag: ********** // ********** He said it will be don...

Nov 19, 2020 by Shashank Rathod

No responce bad service (GTPL BROADBAND AHMEDABAD) ^Open

I am gtpl broadband customer and since last * month i am not able to use internet many times i complain but the closed my complain without giving soluction and again when i call they making full not answering propperly they harresing me sinc...

Nov 18, 2020 by MITESH ANJANE

Purchased a 200 mbps line got 10 mbps speed (Tata Sky Broad Band) ^Open

I bought a *** mbps line (they took * months upfront also - Rs ****) and I get only ** mbps for the most part of the day. Their speed and connectivity is so poor, and when you contact customer service they promise they will fix it and send a te...

Nov 17, 2020 by Joseph Thomas

Frequent internet disconnections and very slow upload speed (You Broadband) ^Open

I am facing frequent internet disconnections since Oct *, ****. When it does work the upload speeds are less than * Mbps going as low as *.** Mbps. I do WFH in a remote desktop session and remote desktop needs a stable upload speed as well. So ...

Nov 17, 2020 by Jithin T K

GTPL Broadband installation not possible (GTPL) ^Open

As per GTPL staff come to.my location and said that yes I can provide you service at your location but when the technician come at my location they told me connection couldn't possible here. I am totally trapped here even the guy who take money...

Nov 15, 2020 by Ravi Kumar

Refund issues from ACT fibernet (Act Fiber Net Bangalore) ^Open

Bought a semi annual plan in the month of March. We have raised cancellation request in the month on June. They registered the cancellation only in August. Need to get refund for June, July, Aug, September. Scamming from many months for the ref...

Nov 10, 2020 by Meghana YR

Internet not working from 15 days asking me to cancel and take a new connection (Jio Fiber) ^Open

My jio fibre (jio id - ************) stopped working ** days back with red light blinking. I raised the request -id "SR******OYJV" on **th October. Support guy visited and said, it will be resolved in ** hours. No resolution provided in ** hour...

Nov 08, 2020 by Prasanna A B

No internet service provided (Hathway broadband) ^Open

I paid for internet service to Hathway Broadband provider on **/**/**** and was due to get connection by **/**/**** but its **/**/**** and still i have not got any internet except for couple of hours. Hathway attitude towards customer is pathet...

Nov 07, 2020 by Kasir abidi

Unable to browse the internet raised multiple complaints but no response new complaint raised on 19 (Hathway boardband Hyderabad) ^Open

Took connection on * Oct. Unable to browse the internet, raised multiple complaints but no response. new complaint raised on ** of Oct no resolution till ** Nov. I'm asking to refund the but they are not providing, customer care executive are d...

Oct 28, 2020 by Kiran

Frequent Internet Disconnection (Excitel Broadband Pvt. Ltd) ^Open

For * month, I am facing frequent disconnection problems. Every time I call customer care, they tell me that there is some fiber cut in the area. On most days, the speed is extremely low. Even after making numerous calls, opening support ticke...

Oct 25, 2020 by Vidit goyal

No internet and no one to help (Tikona broadband and wifi ) ^Open

There is frequent internet disconnection, and no one to help, I tried no. Of time to reach to Tikona help care but no answer. I work from home required internet on daily basis that's why Paid full amount in advance. The local guy who first came...

Oct 23, 2020 by Satish Kumar

Airtel new broadband connection not done (Airtel Broadband ) ^Closed

Hello Sir/Madam, This mail is to bring to your notice about the poor service provided by Airtel. I had applied the connection on ** Aug **** and I was promised that the installation and connection process would complete within * Days. I had ...

Aug 24, 2020 by Srinivasan

Charged for Old Set top box and Stop service before Due Date (Fastway Cable Ludhiana) ^Closed

Hi , Last Month ( ** July ) we have installed New Fastway Connection via. Set-top box no.D*****D***FED.Our Local Cable operator had given us the old set top box and asked us that he will provide the new one in the next *-* days But till now ...

Aug 23, 2020 by Deepak Kumar

Due to no service and complaint delayed I lost my ongoing project (Excitel Broadband Private Limited) ^Closed

Due to no service and complaint delayed I lost my ongoing project worth . This is happening all months once. I am totally fed up with this type of services....

Aug 22, 2020 by Sumit Kumar

Timbl Interenet not working properly (Timbl Broadband Internet Service Provider) ^Closed

I had opted for Timbl Internet services on ** May **** with a package of **mbps speed with unlimited data. Since then I have been facing continuous internet disconnections and have been trouble doing my job properly. I had made several complain...

Aug 21, 2020 by Shubham Agarwal

Router money not refunded (You Broadband) ^Closed

...

Aug 20, 2020 by Kamal

Fraud charges for broadband and no service given (Connect Broadband) ^Closed

I have been cheated by Connect broadband and billdesk company; I made the payment for the connect broadband no. ********** on ** AUG ****, at **:** AM, through the connect broadband app via UPI(google). But both companies are denying any paymen...

Aug 20, 2020 by Sahil Bhasin

Installation Delay (Act Fibernet) ^Closed

I requested a new connection to the act fibernet more than a week ago and paid in full amount. Still now there is no contact any of the engineers or the customer care who promised me a connection within a day or two. It's highly disappointi...

Aug 19, 2020 by Amit jha

Security deposit refund (Timbl Broadband) ^Closed

Its been more then * month after closing the services from timbl broadband. After so many mails they are still not collected router. I got call from *-* persons that they will collect the router but still no one has came to collect. My security...

Aug 18, 2020 by Rupesh kumar

Hathway connection not activated even after making payment (Hathway Hyderabad) ^Closed

Hi i have paid Rs.****/- to Hathway on August *th. Transaction ID : *********** My account number is : **********. Inspite of multiple complaints the connection is not given or activated.This is absolute fraud....

Aug 18, 2020 by Venkata Raghavendra

Miss use of my account (Hathway Hyderabad) ^Closed

Hey this is vinayak benawadi. Account number :********** Last year in November **th **** I closed my broadband account with account number as mentioned above. And returned all the devices like modem. And I moved to karnataka but my account...

Aug 17, 2020 by vinayak benawadi

Refusing to pay the fee (Tikona Broadband) ^Closed

I paid the access amount and now they are refusing to Refund the access paid amount....

Aug 16, 2020 by Narendra Kumar

Bill payment problem (Netplus Broadband Plans In Punjab) ^Closed

Bill payment not registered...

Aug 16, 2020 by Varun Malhotra

TIMBL BROADBAND BAD SERVICE (Timbl Broadband Internet Service Provider) ^Closed

Hi, I have got a new broadband connection setup from Timbl * days back but I am very unhappy with the services provided by you. I have opted for a ** MBPS speed plan but since the day it was installed internet is not functional. Moreover the...

Aug 15, 2020 by Elizabeth David

Installation Not Done By Hathway Sale Executive Abused Me for Asking Service immediately after a Del (Hathway Broad band) ^Closed

I'm irrinki.Pavan kumar , Resident of Hyderabad . Mobile number : ********** . On **th August **** , I Contacted Hathway Broadband Hyderabad for internet Connection for my online Classes . They Gave me a Quotation of ****/- and Gave a Discount...

Aug 15, 2020 by Irrinki Pavan Kumar

JIO FIBRE TEAM NoT COMiNG AT MY HOME (Jio giga fibre) ^Closed

I want jio fibre connection at my home i have logged it for connection but nobody coming at my residence . It almost year that i want jio fibre connection at home... I talk to vishal singh jiio manager but nobody responding.. They continously t...

Aug 15, 2020 by Purav mehra Mehra

Hathway Broadband Harassment Multiple calls every day after disconnection (Hathway broadband bangalore) ^Closed

Had informed Hathway broadband customer care to terminate the connection as I moved back to Delhi from Bangalore. After multiple calls, no one came to collect the modem and disconnect the internet. After waiting for more than a week, I spoke t...

Aug 13, 2020 by Paran Kapur

Router security not refunded (Excitel Braodband) ^Closed

Even after repeated reminders ,the company failed to pickup router and return my security deposit for same as per initial agreement , they kept giving excuses of lockdown ,staff etc even though new connections were being issued by them at same ...

Aug 12, 2020 by Rohit yadav

GTPL making Fool (Gtpl Hathway Private Limited) ^Closed

Hi, I had took GTPL connection and paid money on July **th **** through Shailesh Solanki at Gandhidham Kutch location. I paid them Rs **** through gpay and got receipt and my customer ID got generated on same day. After so many calls to him the...

Aug 12, 2020 by Aditya Jha

Extremely Poor Internet Service (Tikona braodband company) ^Closed

I have sent company's customer care several mails and many calls. Their engineer visited couple of times and said that there is issue with modem (that was provided by Tikona Company at the time of installation). And their engineer told me that ...

Aug 11, 2020 by Apoorv Agarwal

Service Not Provided (GTPL Broadband Pvt Ltd Ahmedabad) ^Closed

GTPL sales executive from Ahmedabad collected application with payment. He assured of connection in * days and after * days stopped picking calls and responding. No help from GTPL customer care as off now...

Aug 07, 2020 by VGJ