Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity. It has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc. The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include BSNL, MTNL, Airtel, Reliance, Hathway broadband etc. The most common ISPs complaints as reported by customer include no service provided, slow internet speed, service not activated, no refund provided etc. So how can an individual deal with broadband complaints? First and foremost it is essential to raise an issue at their customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

Apart from raising your concern at their customer care number, every ISP has a grievance department as directed by the law. You can even file a complaint there or mail them at the id given. Most of the issues get resolved at this stage, however, if you complaint is still being ignored, the next best option would be filing a complaint at your nearest consumer forum. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court. We generally receive about 30 monthly Internet Service Provider complaints.

Refund and discontinue the service (Tikona Infinet Private Limited TIPL ) ^Open

I taken a tikona broadband connection but after using this i realise its not full fill my condition after more and more time i called him but they didn't correct the connection after * month use i called him and told him to discontinue the...

Oct 07, 2020 by Amit kumar

Payment taken but services not delivered (Comway broadband) ^Open

I applied for comway broadband connection on **th September. Company send its executive and I submitted all the documents and payed rupees ****(**** installation charges and **** * months internet charges) to him. He promised to install wifi co...

Oct 03, 2020 by Abhilash Sagar

No respect for the customer who had paid in advance (GTPL BROADBAND PVT LTD) ^Open

I wish to complain about the broadband service provider in Bharuch (GTPL Gujarat). As its been almost * month and still they are not able to shift my broadband connection in the same locality as they had already done the survey and confirmed t...

Oct 03, 2020 by Bhavika Neeraj Karwade

Tikona Refusing to disconnect broadband connection (Tikona Infinet Private Limited TIPL ) ^Open

For my Tikona broadband connection ID :********** I raised a connection termination request on **st Sep **** (Received online request no :*-**********)but that they did not disconnect in * days as mandated by TRAI. After that I raised an app...

Oct 03, 2020 by Tanuj Kashyap

NOT PROVIDING WIFI PASSWORDS AND NO RESPONSE FROM CUSTOMER CARE CENTRE (Hathway broadband and internet hyderabad) ^Open

Respected sir /madam my name is y.sandeep r/o h.no.*-sca/***/***,nizampet village,hyderabad-******. I am taken new broad connection in HATHWAY through phone call by sending all my required documents.the connection was is given immediately after...

Oct 01, 2020 by YANAMADALA SANDEEP

Broadband provider not refunding money (hathway boardband) ^Open

I have taken Hathway broadband connection. Paid * months in advance. There has been no internet for *-* days. Company is neither fixing it nor giving refund despite several complaints...

Oct 01, 2020 by Suvendu

Worst service of Excitel (Excitel) ^Open

I am the excitel customer since * years. But this time, excitel is giving its worst service ever. I am complaining since ** days, and every the next morning, customer care calls and asks me to check the speed. I told them alot of time that spee...

Sep 30, 2020 by Aakash Gupta

Act Fibernet Refund not done (ACT Broadband) ^Open

Before taking the connection I clearly explained my job profile and how the internet will play a crucial role. I shifted from Hyderabad to Vijayawada on **.**.** and took the connection by paying **** for * months on **.**.** at *.** pm and th...

Sep 28, 2020 by venkatesh

Internet Service Provider didn t resolved my internet offline issue (Comway broadband) ^Open

It's been * months since I'd intalled Comway broadband in my home in Kanpur. At first, I didn't faced any internet issues but after * month passed, I started facing a lot of issues with Comway Broadband. I had faced *-* times Internet offline ...

Sep 24, 2020 by Yash Raj Saxena

No Internet no refund Technicians company not responding (Hathway boardband Hyderabad) ^Open

Recently I have taken connection from Hathaway . For the past couple of days I'm not getting internet. Earlier I have raised issue for speed and for the same technician has done some setups and mentioned he would send an executive to home addr...

Sep 24, 2020 by Sriram

I am not getting Internet properly (DVR broadband Kurnool) ^Open

one month back I took DVR broadband connection but they are not providing net properly even though I gave complaints number of times to resolve my problem their wards no proper response and they took temporary action only , so that I am unabl...

Sep 22, 2020 by Duddekunta Sreekanth Reddy

Unstable Internet Connection (GTPL BROADBAND AHMEDABAD) ^Open

I have lodged several complaints against an unstable internet connection to my broadband provider GTPL. In the middle of COVID-** pandemic , one cannot survive without a stable broadband connection.I have drained enough of my time in complaini...

Sep 22, 2020 by BONEY UPADHYAY

No Connection and No refund (ACT Broadband) ^Open

Broadband Connection Requested: ** Aug **** Payment Made: ** Aug **** They promised a max of * day connection. But there is no update from them for **days. So, requested refun on ** Aug ****. They are not refunding. And blocking my number...

Sep 22, 2020 by Ravindran

Broadband Not yet active (Hathaway Broadband) ^Open

The guy named Satish called me when i requested for Hathway BB. He came to doorstep made me to pay the money on **/*/****. Later he is not picking my all where he said the device will be installed on **/*/**** . Still the internet is not live a...

Sep 21, 2020 by Subodh Raichur

Router pickup on temination (Excitel Braodband) ^Open

I surrender the same but no one came to pick router. I have vacated the room but still the router is there . I raised my requested around ** days back....

Sep 21, 2020 by Hemant Sharma

Internet connection stopped even after paying on time (Renu Broadband) ^Open

The Broadband service provider is not replying to my messages and when I try to call them they simply let go my complaint by saying "we will look into it". Its been three days and I have still not got my problem resolved....

Sep 19, 2020 by Muhammad Afzal

Hathway broad band issue not fixed they are cheating (hathway boardband) ^Open

Internet is not working very often and they are not resolving asap. i have big problem with my kids studies and my office work. they are not providing the offer as the committed....

Sep 15, 2020 by Govind

Defective piece provided and mental harassment (Dell India Private Limited) ^Open

I bought a Dell **** on **th June ****. The laptop arrived around **th June ****. In the first week itself it started showing the blue screen error and shutting down suddenly. I was informed it is because of updates requirement. But the same ke...

Sep 15, 2020 by Apoorva Apoorva

Internet service not provided not issuing refund (Atria Convergence Technologies Pvt Ltd) ^Open

I paid Rs. **** ACT fibernet (Atria Convergence) for my internet service. They could not provide service as my location was not feasible for wiring. I am fighting with them from past * months for issuing the refund and it is not happening. The...

Sep 14, 2020 by Ramachandra Mouli Tallapragada

Installation Delay (ACT Broadband) ^Open

I paid * months advance money online ** days before but still I didnt got internet connection. I called customer care and wrote mail to nodal office but no response and all false promises ...

Sep 10, 2020 by shobha

Router security not refunded (Excitel Braodband) ^Closed

Even after repeated reminders ,the company failed to pickup router and return my security deposit for same as per initial agreement , they kept giving excuses of lockdown ,staff etc even though new connections were being issued by them at same ...

Aug 12, 2020 by Rohit yadav

GTPL making Fool (Gtpl Hathway Private Limited) ^Closed

Hi, I had took GTPL connection and paid money on July **th **** through Shailesh Solanki at Gandhidham Kutch location. I paid them Rs **** through gpay and got receipt and my customer ID got generated on same day. After so many calls to him the...

Aug 12, 2020 by Aditya Jha

Extremely Poor Internet Service (Tikona braodband company) ^Closed

I have sent company's customer care several mails and many calls. Their engineer visited couple of times and said that there is issue with modem (that was provided by Tikona Company at the time of installation). And their engineer told me that ...

Aug 11, 2020 by Apoorv Agarwal

Service Not Provided (GTPL Broadband Pvt Ltd Ahmedabad) ^Closed

GTPL sales executive from Ahmedabad collected application with payment. He assured of connection in * days and after * days stopped picking calls and responding. No help from GTPL customer care as off now...

Aug 07, 2020 by VGJ

Internet is Not Working Since One and Half Month (Airlink Communication Private Limited) ^Closed

I am Facing Connectivity Issues from last *.* Month User ID: aksharimpex** I am Complaining Since More Then ** Days. I have made Complain in All Possible Way like *) Whatapp Complain (More then ** Times) *) Telephone Complain ( More then ...

Aug 07, 2020 by Hasmukh Shankar

ACT Broadband Refund not received (ACT Broadband) ^Closed

Hi, This is Debadrita from Bangalore. I have opted for a new connection in ACT on **th June ****. The associate asked me to pay the * months in advance and i have paid using the ACT android app. Then the field officer came and analysed and s...

Aug 07, 2020 by Debadrita Dalal

ISP not helping with speed issue (GTPL Broadband Udaipur) ^Closed

At the time of connection they promised **mbps and we are getting only *mbps. It has been * months we are regularly complaining about internet speed, they don’t take my issues seriously and they neither come to resolve speed issue. The same...

Aug 07, 2020 by Piyush Mandot

Non Delivery of Service took additional money but didn t activate (GTPL BROADBAND AHMEDABAD) ^Closed

*. Dec **st, I put a shifting complaint online on a call with GTPL from my old office to the new office (Piplod to Vesu - Surat) and they provided me a shifting deadline of * days.. *. It was urgent so I took follow-ups * times within the * ...

Aug 06, 2020 by Suraj Gaud

Hathway No Internet Access (Hathway Broad band) ^Closed

It's been more than ** hours, Internet access issue is not resolved yet. I raised the complaint on *th Aug **** and till now internet is down. Its impacting my office work. Resolve this issue ASAP. I called no. of times to Hathway Customer care...

Aug 06, 2020 by Abhishek

Vanshika Itlam pvt limited (Vanshika Itlam pvt limited ) ^Closed

I have network issue with Vanshika Itlam pvt limited sinces *months. I always file complaint but no solution yet. I asked then for fiber connection but sinces *month they always provide new date and do not give connection. ...

Aug 06, 2020 by Sapna Pawar

No speed and no help too (Excitel) ^Closed

From last * days getting *mbps speed. When I call to cc they troubleshoot everytime and after that nothing happens and then they cut call from there side, When I reach the local end they ask me to wait for *hr for them to visit...

Aug 06, 2020 by Abhishek Jain

Complaint against Tikona broadband (Tikona broadband and wifi ) ^Closed

I was using Tikona from last * months and faced tremendous issues with connectivity, poor internet connection, extremely slow speed and delay in resolution of each complaint. All customer representatives were rude when I tried to explained t...

Aug 06, 2020 by ajit shirote

Hathway internet not working (Hathaway Broadband) ^Closed

My internet is not working from past * days, I have logged a complaint and still no response. I tried to call customer executives many times but they are telling same story we have escalated to high level. i have recorded everything and I have ...

Aug 06, 2020 by maniteja

Internet provider miss behave and not take action on my complete (Connect Ab Infoline Private Limited) ^Closed

My internet is not working i was complain for this but they not take any action and misbehave with me...

Aug 05, 2020 by Manjinder singh

No network (Act Fibernet Bangalore ) ^Closed

This is the *rd day without the internet. I have been using ACT for the past few months and now we are facing a lot of problems even from the beginning. I have called support a lot of times but my issue has never been resolved. Using ACT is ext...

Aug 05, 2020 by Yasmin

Timely resolution to complaint not provided and refusal for refund (Hathaway Broadband) ^Closed

Lost internet connectivity and dont get resolution even after complaining for one week, and request for refund is rejected by the hathway...

Aug 05, 2020 by Shobhit Sachan

Internet Issue (ACT Broadband) ^Closed

I am unable to access the internet from last * days and which resulted in loss of * business working days despite chasing the customer care around ** times. ...

Aug 04, 2020 by Kedar Gogate

Unsatisfied service (Act Fibernet Hyderabad) ^Closed

Since * weeks i have emaild and launched complaint again frequent dissconnecting and fluctions in speed. These people are closing tickets without concern of customers. Iam really tired of these customer care representatives. Mr. Nodal offic...

Aug 04, 2020 by Divya

Bill issue (Hathway broadband chennai) ^Closed

I paid my bill this still i didnt get my connection back .. before paying often i was getting computer generated call for reminder for payment still i dint get resume of my connection .. and there is network issue often which will be automatica...

Aug 04, 2020 by Jaganeswaran

Connection not working fake commpany (Timbl Broadband Internet Service Provider) ^Closed

I purchased * month unlimited fiber **x plan from timbl and they promised unlimited data limit to me but they applied fup after *** gb usage and now they are not removing fup from my plan. They gave me ** gb and ** gb data boosters but they are...

Aug 04, 2020 by kishore kumar