Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Security Deposit of Modem not refunded 4 month rental not refunded on request for relocation (Excitel Broadband Pvt. Ltd) ^Open

I have taken the broadband connection from Excitel and paid *,*** as security deposit for the internet modem. I was told that security deposit will be refunded once I surrender my connection and return the modem. I had to relocate and I asked...

Apr 12, 2021 by Divya Burman

Network speed not as per plan and frequent disconnect (Tikona) ^Open

I have purchased ** MBPS plan from Tikona but I am getting *-** MBPS since starting. I have logged several tickets with Tikona but they are unable to resolve issue. Problem reoccurs after *-* days. I have reported this issue to tikona within * ...

Apr 12, 2021 by Pradeep Kumar Pandey

Internet broadband fraud (Excitel Broadband Pvt. Ltd) ^Open

Sir, I purchased a plan of *** Mbps, and I am getting only speed fluctuations and low speeds, I have been complaining since * days, and also got fever. They are not providing any solution, they are wasting my time, and there customer support cu...

Apr 11, 2021 by Parth Sarthi

REGISTERED AIRTEL NETWORK COVERAGE COMPLAINT IN PALASKHED MALAKDEO VILLAGE INDOOR AND OUTDOOR NETWOR (Bharti airtel ltd) ^Open

Respected Higher Authorities of NATIONAL AIRTEL ESCLATION TEAM This is my Mobile Number ********** Lattitude and Longitude **.****** and **.****** Room ** ,palaskhed malakdeo, sinkatraja, Buldhana district Maharashtra ****** I h...

Apr 06, 2021 by Gokul Bhutekar

Account deactivated inspite of oneyear subscription Tikona has horrible after sales support (Tikona broadband and wifi ) ^Open

Tikona has horrific customer support. Network is pathetic. Sales team just bluffs about Tikona to fulfill their targets. Since * days my account is deactivated. Monthly domestic consumption it claims to be *** GB just for one appliance an...

Apr 05, 2021 by L M More

Nextra worst service (Nextra Broadband www.nextraworld.com) ^Open

I am doing WFH from last one year, facing numerous time the no internet problem, which effect my work efficiency this time its almost ** days, whenever I call them they kept me on hold for as long as possible & then disconnect the call. I raise...

Mar 31, 2021 by Ashish sharma

Payment mail confirmation not getting (ACT Broadband) ^Open

I have done the payment on *th of march **** with **** rupees to ACT. But its failed but my money got debited from my card. When i ask bank team, they are asking mail confirmation from ACT. Am sending mails and calls to ACT from last ** days, ...

Mar 24, 2021 by ravi kumar goud

Hathway calling me everyday even after disconnection (Hathway broadband chennai) ^Open

i have the disconnected the hathway broadband connection many months ago but still getting calls from them which is mentally harassing me. so i wanted it to stop. account number **********...

Mar 23, 2021 by SANGEETH RAJ

Bill payment not regestered (Netplus Broadband) ^Open

Respected : Sir/Mam I am Rahul my coustmer id ******* i have payed my bill online but the infomation not showing me i requested you to solve my problem please your sincerely Rahul Saklani...

Mar 20, 2021 by Rahul saklani

Daily Harassments to Pay the Modem amount as i already paid (Hathway) ^Open

Hi am One of the customers of Hathway, i spoke to hathway executive on phone many times, no one is properly responding and disconnecting the calls, One executive form hathway told me to pay the modem amount, i payed the amount and now the e...

Mar 19, 2021 by M Mourya chandra

Connection suspened despite paying the Bill 10 days prior to Due Date (ACT Broadband) ^Open

My due date for Bill Payment was **th March **** however the Bill was paid on *rd March **** through their App and i have the generated e-mail invoice from the same....

Mar 18, 2021 by David Leslie

Network Connection Problem (Gtpl Ahmedabad Cable Network Private Limited) ^Open

Network connection disables simultaneously in regular *-* days. If I call customer care number then they say it will be resolved in ** hrs. After that network connection enables but after *-* hrs again network gone. I called today then their bo...

Mar 18, 2021 by Vivek Kamat

Not providing the promised speed and connectivity (Hathway Broadband Internet mumbai) ^Open

I am not being provided the required speed as promised to me by Hathway. Also I am facing a lot of connectivity issues . I have paid the Internet charges annually and still I am getting poor service. I have raised the complaint with them and a...

Mar 17, 2021 by Aniket Paradkar

Non stop sales calls inspite of submitting router (hathway boardband mumbai ) ^Open

I had reactivated my Hathway account for a month, used it for two days. Post which I was unable to find the wifi in list of wifi of phone and Laptop. Raised the same with tech support of Hathway through app, the tickets were closed with stupid ...

Mar 12, 2021 by Pankaj Kumar

Service not provided (hathway boardband mumbai ) ^Open

I’m writing this to complain about calls I get every day *-* times from your customer support team to renew my membership. I had taken a broadband connection in August **’ and the service was pathetic, after * months I relocated from my o...

Mar 01, 2021 by Namrata saha

Internet Fraud (Hathway) ^Open

Hello This is Nilesh here, I have registered a case against you to The Government National Consumer Court few months ago We had bought a wifi connection in May **** From June **** we are having speed problem only for * hour a day we get *...

Feb 24, 2021 by Teerth Nilesh Warang

Internet not working from last 15 days (You braod band) ^Open

For last ** days internet is not working in my house. No action is being taken by the you boardband. Complaint raised is getting closed automatically without even solving the problem. Repair man is not lifting the calls. Please take a quick act...

Feb 23, 2021 by Varunraj kothakota

Refund not issued (hath way broadband) ^Open

Hello, I was asked to pay an amount of RS ****/- for hathway broadband connection. Without doing any feasibility check in the area and making wrong promises of good connectivity in area and assuring that a technician has done the connectivity c...

Feb 23, 2021 by Varsha Nagarkar

Internet services (Excitel Braodband) ^Open

Got the excitel internet connection few months back and had a frequent disconnection problems for which many tickets have been raised and none of them have been resolved not less than *days of time. As we are completely relied on them due to th...

Feb 10, 2021 by Gouthampenugonda

Internet Connection never never working (Excitel Braodband) ^Open

I'm a customer of Excitel broadband last * months. last * months I have facing continuous issues. Customer care koi response nahi krte. Online complaint register kro to Kabhi koi solution nahi milta.. last *-month se Abhi tak koi solution nah...

Jan 28, 2021 by Sarthak

Broadband vendor refuse to remove connection within 4 days (BABA Web World) ^Closed

Hi Team, On ** Sep, i decided to take broadband plan from BABA Web World Rampura (Vender of ANI Network). On first day, i clearly mentioned my requirement i.e. speed fluctuations should not happen as my wife and sister doing Work from Home and ...

Sep 26, 2020 by Paramjeet Singh

Hathway not responding after Payment (Hathway Hyderabad) ^Closed

Hello Team I’m Dasu. I have taken Hathway broadband unlimited plan connection * months ago. For * months i have used only ** GB, such a worst plan it is. So after multiple requests for upgradation, last friday thieir agent Abhiram who is ...

Sep 23, 2020 by Dasu Sala

Internet services are not provided even after fully charged (Timbl Broadband Internet Service Provider) ^Closed

I got connection of Timbl broadband in August **** in a hope that at least I will have some good connection to ease my work from home. Since **th September night, there is no internet connection. Even after multiple follow ups, they are not fix...

Sep 23, 2020 by Jyoti Yadav

Broad Band Internet low speed want refund and close connection (Hathaway cable and datacom limited) ^Closed

Hi I had raised a service request multiple times for slow internet but the query has not been addressed, they close it without resolving it. I need refund of my money along with compensation. Upon calling the customer care they make me wait ...

Sep 23, 2020 by Yash Gupta

Worst service from GTPL (GTPL) ^Closed

Worse service ever. Why are government allowing this type of company they are all corrupt. I have no internet from past *week and not able to file a complaint because their application is not working(see the review of people in the review s...

Sep 23, 2020 by Mak

Not resolving my internet problem (Excitel Broadband Pvt. Ltd) ^Closed

My internet is not working from last ** hrs. I called the service provider many times but he did not pick up my phone,...

Sep 22, 2020 by YOGESH SINGH RAWAT

Internet connection disconnected (Hathway Hyderabad) ^Closed

This is regarding Service request number , ********M******, ********W****** ,********W****** I nearly lose my job. got * warning from my Manager. I spent unnecessary RS **** for bad service Hathway Broadband. ...

Sep 22, 2020 by Biswa Ranjan Dwibedy

Since installation its not working from day 1 (Excitel Braodband) ^Closed

I installed *** mbps fibre broadband connection on ** September ****. It's been * days now and I have not used it cause of **mbps speed max and no one is resolving issue. I have been raising complaints on customer care but no help. I have paid ...

Sep 21, 2020 by urvashi thapa

Tata sky broadband connection (Tatasky broadband) ^Closed

I have taken broadband connection from Tata sky broadband. And raised relocation on **th Sep ****.. Now its been ** days but no resolution and whenever I called to customer care they talk like don't care if I sent mail no reply and if connect a...

Sep 20, 2020 by Karthik

Broadband not working (Excitel Broadband Private Limited) ^Closed

My broadband cable gets broken due to the construction work behind my home. I called the local executive and he asked me to file a complaint and assured it will be fixed by evening. But instead of fixing he handed me the call center number. ...

Sep 07, 2020 by Manish Chandra Upadhya

Worst Internet Broadband Service (Tikona Infinet Private Limited TIPL ) ^Closed

I have taken a new broadband connection on ** August **** of ** Mbps. From the day of installation the internet is not working properly. Also there is frequent disconnection. In this plan the downloading speed i got is of *.* - * Mbps. Also the...

Sep 02, 2020 by Shivam Gupta

Continues error on tv (Fastway) ^Closed

Our TV shows continously error on the screen and our cable operator had switched off his phone and he had even taken money from us and he is not depositing the money in the company on time...

Sep 01, 2020 by MANISH KUMAR

Internet speed issue (Siti Broadband) ^Closed

No proper internet, speed. My plan speed is **mbps but I'm getting *-*mbps. Its been * months they are not resolving my issue....

Sep 01, 2020 by akash jaiswal

Error 104 appearing Not getting the cable service (Fastway Cable Service) ^Closed

Error *** is appearing on the television daily. Our cable operator is not resolving our issues. He is not picking up the phone calls. We are really disappointed by the service our cable operator is providing . Kindly resolve our issue. Thanks ...

Aug 28, 2020 by Ankit Gupta

Company is fooling us by regularly cutting the connections and solving it after more than (Sikka Broadband) ^Closed

Network issues not being solved, on time, regular connections cut, i want to refund my money back it's just * month now and i can't afford this ignorance for * more months as i have subscribed for a prepaid * month plan. ...

Aug 28, 2020 by Shobhit Tiwari

Internet not working (You Broadband) ^Closed

Internet not working since **.**.****, no response from you broadband on complaint, tried call center,mails everything, they just don't respond. ...

Aug 26, 2020 by Hitesh

Poor Internet Service (Den Broadbands ) ^Closed

I have been using DEN Boomband continuously for the past * years now. But from last month I have been experiencing often disruption of the Internet Services as sometimes the Router hangs up and the internet breaks. The problem vanishes after r...

Aug 26, 2020 by PALVINDERPAL SINGH GROVER

No connection and no refund (Hathway broadband) ^Closed

Hathway Broadband Account No : **********. Payment done on **-Aug-*** for amount Rs ****, based on the sms received to get the Hathway plan. Receipt Number : R-********. Reference Number : *********** . When logged to Hathway portal, the a...

Aug 26, 2020 by Abhijeet Gore

Dear sir mam our fastway cable is not working fron 2 weeks and when we are calling to tarlok kumar h (Fastway) ^Closed

Dear sir or mam our fastway cable operator is not working for * weeks when we are calling to cable operator he doesn't responding please set up our complaint...

Aug 25, 2020 by Sukhman Preet singh

Broadband refund (Tikona Digital Networks Private Limited) ^Closed

I got a Tikona connection installed on the *th of August and now from two days, it has stopped working. Within ** days, it has stopped working. I have complained thrice but nothing is working. I need to work from home but with this pathetic s...

Aug 25, 2020 by Priyanka Chaurasia