Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity. It has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc. The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include BSNL, MTNL, Airtel, Reliance, Hathway broadband etc. The most common ISPs complaints as reported by customer include no service provided, slow internet speed, service not activated, no refund provided etc. So how can an individual deal with broadband complaints? First and foremost it is essential to raise an issue at their customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

Apart from raising your concern at their customer care number, every ISP has a grievance department as directed by the law. You can even file a complaint there or mail them at the id given. Most of the issues get resolved at this stage, however, if you complaint is still being ignored, the next best option would be filing a complaint at your nearest consumer forum. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court. We generally receive about 30 monthly Internet Service Provider complaints.

Disturbance by customer care calls (Hathway boradband) ^Open

My Account Number is : ********** I am using hathway broadband for more than a year. Getting More than * Calls from customer care for bill pay. I have said no to disturb me to Customer care Multiple times still repeating the same. ...

Jan 29, 2020 by Aswin

Internet not working properly (Tikona) ^Open

We requested for internet supply with good speed, though company has taken charges for * months after one month it became useless ...

Jan 29, 2020 by SHANTANU SANYAL

Worst customer service and no response on complaints raised (JIO FIBRE) ^Open

As per the Jio offer, I have been provided with Setop box. However the remote provided has not been functional right from day *. I have called like * times and every time they claim to fix the issue in ** hours. I had even escalated to the Appl...

Jan 29, 2020 by Santhosh Kumar

No internet most of the time (Hathway boradband) ^Open

I have been experiencing NO CONNECTION issues since last * months. I have been raising requests with them but These guys close the ticket without any solutuon? The earlier request I raised today few days back was also closed. ...

Jan 28, 2020 by Tejash Oza

Service not provided and refund not processed (Hathway Broad band) ^Open

I have applied for new broadband connection on **th January and made all the payment by false commitment by HATHWAY sales representative. Later i was told that my request for new connection is cancelled because of non feasibility and refund is ...

Jan 28, 2020 by ANURAG MISHRA

Poor customer service (Net plus Broadband Services) ^Open

Complaining from last ** hours to remove internet fault. But no support from local technical team. They just killing my time. My daughter who is preparing for ** class CBSE EXAMS feeling difficulty in her studies ...

Jan 27, 2020 by Chander Shekher

Slow Internet speed (Jio) ^Open

I am facing slow internet issue from the beginning and i am keep on complaining about it but i did not get any solution. They even doesn't register my complain, I always ask about complain number but they just say we will not register your co...

Jan 26, 2020 by Rohit Chauhan

Jio services (jio fiber net (RELIANCE)) ^Open

I paid **** rs approximately for silver jio fiber internet .I was told I will get a speed of upto ***mbps but I am getting only *-*mbps . I tried contacting customer care to raise the issue they assure me it will get sorted maximum in **hours...

Jan 07, 2020 by Himanshu balani

Harassment calls for plan renewal (Hathaway Broadband) ^Open

His is in reference to the Continuous calls I am getting from Hathway Broadband post my disconnection asking every time why have I disconnected and why am I not renewing. I disconnected the service owning to it frequently going down and switche...

Dec 27, 2019 by AADARSH INDURKHYA

Deposit not refunded (Hathway Cable And Datacom Ltd) ^Open

I had taken the connection on April ****. At that time I had paid a deposit amount of Rs. ***. The customer executive assured me that my deposit would be refunded as soon as I disconnect the connection and return my modem. As I am shifting to...

Dec 23, 2019 by Taniya Roy

Recharge failed but money got deducted (Airtel Bharti ) ^Open

I recharged my airtel number(**********) with Rs *** pack through amazon pay on **th November. In the first instance, the amount got deducted from my bank account but it shows failed in my airtel account. So once again I repeated the same rech...

Dec 23, 2019 by Pulak

No Services Issue (Excitel Broadband Pvt. Ltd) ^Open

My Name is Shyam and I have taken the *-year plan from Excitel Broadband Pvt. Ltd. From the last two weeks I'm facing the issue of connection inactivity and no services. I have called them every day for the status but haven't got any update and...

Dec 21, 2019 by Shyam Sunder (SS Global Services)

Internet not working frequently and complaint not resolved on time (Airlink Communication Private Limited) ^Open

Frequently internet not working due to switch down issue and complaint registered but no proper response received yet, after complaint register no of calls were made to customer care but every time same answer received that your complaint is al...

Dec 20, 2019 by Kiran Gavale

Not refunding security deposit amount (Hathway Broadband Internet Chennai) ^Open

I got new connection for my friend on ** Nov **** by paying router deposit amount of Rs ***. Then i got new connection for my home on ** may ****. The first router was returned to them on july **** and the second router was returned on **/**/**...

Dec 13, 2019 by D Jayaram Surya

Refund of over billing (Airtel Broadband ) ^Open

I have been subscribing to Airtel broadband services since **** and the Plan chosen was for Rs ***/- & has remained at this Plan till date. It is in my wife's name . My billing has been steadily increasing over the years & bill date of **.July....

Dec 12, 2019 by Rajesh Batra

Delay in processing refund (BSNL Punjab) ^Open

I surrendered my BSNL connection at Jalandhar Punjab in Apr **. Inspite of repeated requests, only assurances received from bsnl. Why should refund take so long. Will BSNL give interest on the period involved?...

Dec 07, 2019 by Anurag Agarwal

Cheating ISP Not Providing GST bill worst services Fake commitments (Gtpl Broadband Pvt Ltd Varanasi) ^Open

Our concern is regarding service and product are not provided as it was committed. It was committed by one of GTPL Varanasi sales person to provide dual band router for our new connection, we already have his whatapp chat for the reference. N...

Dec 05, 2019 by Vipin Pandey

Installation not done yet (ACT Broadband) ^Open

I booked a new ACT broadband connection online for my Bangalore house on **th November **** using my dad's account which is in existing connection in Coimbatore. An amount of rs. **** which is inclusive of the installation fee was paid. I was a...

Dec 04, 2019 by Vinayak

Annoying Calls by Hathway (Hathway Broadband Internet Chennai) ^Open

For an unknown acoount or something i got everyday almost ** to ** call for renewal and it is so annoying and spoiling my schedules. even i have informed them each & every time am not that concerned person but no use .....please help me to come...

Dec 03, 2019 by Aslam

Hathway installation not done (Hathway broadband) ^Open

I raised a request to transfer of my hathway connection to my new office location in Surat, Gujarat (within city). Immediately same day, the sales rep came to collect payment. The cheque payment was cleared in Hathway bank account within * days...

Dec 02, 2019 by Priyanka

Incorrect bill generated (Airtel Broadband ) ^Closed

I am using airtel broadband from ****. Currently i am in *+* months plan and i paid the amount for this plan as it's advance rental plan. I should get new bill in the month of February ****, but Airtel sent renewed my plan in October **** and s...

Nov 14, 2019 by Umamahesh

I am not able to get the internet from last one month (Excitel Broadband Private Limited) ^Closed

HI , I am not able to get the internet from last one month onwards , i raised a call to concern brodband they told issue will be resolve to day EOD ,but issue is not resolve again i call to next day same thing they are saying i mailed to concer...

Nov 14, 2019 by Sandeep paleru

Repeated calls for reconnection (Hathaway Broad band) ^Closed

Getting *-* calls everyday for renewing my connection even after telling them it is not needed ...

Nov 13, 2019 by Dibyani Das

Airtel BroadBand issue (Airtel ) ^Closed

I bought airtel *G Hotspot (Postpaid) for my official purpose... For that they charged me around **** and processing fee *** including device and data scheme... But not even a single day i couldn't work it properly... So many times i went to th...

Nov 12, 2019 by JerinJacob.S

Bill Overcharge mismatch (Hathway Broadband Internet, Bangalore) ^Closed

Hathway has been overcharged for an offer which I recharged my account on **-Nov-** with the guidelines from executives. I recharged Rs. *** through Paytm for a special offer. But the bill generated for Rs ***. When I call to customer care to...

Nov 08, 2019 by Mallikarjun

Refund of new connection (Youbroadband powered by Vodafone) ^Closed

Contacted you-broadband for new internet connection they said address was ok for connection & pay the amount so they can proceed to install the new connection so I paid **** amount on *th June. but after few days they said address is not ok ...

Nov 08, 2019 by Ashok

Frequently disconnection and slow speed (Comway In) ^Closed

I am facing frequently disconnection and slow downloading speed problem from the day first. Complaints many times but they are not interested to resolved my problem. I am still facing the same problem and we also got the wrong information form ...

Nov 07, 2019 by Sushil kumar

Harassment by Hathway (Hathaway Broad band) ^Closed

Hathway keep calling and messaging me every day , I disconnected my Hathway prepaid connection one year back . I asked them to delete my number every time when they call. But nothing got changed , still getting call and message every day ...

Nov 06, 2019 by Ravi Prakash

OFFER NOT GIVEN (Hathway Broadband Internet Chennai) ^Closed

I'M PRAKASH DAVE FROM PARRYS, CHENNAI . I HAVE GOT A CALL FROM HATHWAY BROADBAND EXECUTIVE FOR RECHARGE OF YEARLY PLAN WILL PROVIDE A ROUTER FREE , AS PER THEIR ADVICE I HAVE MADE PAYMENT COMPLETE ** MONTHS , AFTER RECEIVING THE PAYMENT THEY...

Nov 06, 2019 by PRAKASH

Refund not received (Hathway Broadband Internet hyderabad) ^Closed

Hello team, I have done a double payment to one of my Hathway broadband account and asked refund of one transaction and they have processed. I have submitted all the required proofs, screenshots and bank statements as they requested. I used Pho...

Nov 04, 2019 by Uma Gopi Nath Lakkimsetty

Discontinue service and refund security amount (Timbl Broadband Internet Service Provider) ^Closed

I am writing this mail as a final request to discontinue my services for wifi, collect the router and refund my security amount. I have placed multiple requests for concede my connection but haven't got any response for the same. Each time I g...

Sep 08, 2019 by Ashu Sinha

Not solving internet issue (Joister) ^Closed

My internet connection is off from * week. I filed a complaint * week ago. Again I filed a complaint * days ago. They said my complaint will be resolved within * days and that was yesterday when * days were completed but no action is taken on m...

Sep 04, 2019 by RAJESH BHUJANGRAO WANKHADE

Stop calling and I want to disconnect my account (Hathaway Broadband) ^Closed

This is my account no **********. I am not going to renewal Hathway broadband because I am shifted from Delhi to another city before one year. From last year, I am getting calls from telecallers. I have told so many members and telecallers even...

Sep 03, 2019 by Alka Pandey

Poor internet service by airtel (Airtel Bharti Company) ^Closed

I need help regarding my isp [airtel]. Internet service is very poor and I'm paying money for it and the customer care is not providing me with any help. Please help me with this. They claim to give good internet but it's pathetic....

Sep 02, 2019 by Prabhakar kumar yadav

Frequently disconnecting internet (Excitel Broadband Private Limited) ^Closed

Worst service in kalkaji, South Delhi. My ticket is open from ** Aug ****, no one is solving the frequent disconnection problem. Ticket no. *******. Partner Gekko Internet who install the connection its owner Vikram Nagpal ********** **********...

Sep 02, 2019 by Prashant Chopra

JioGigafiber Router refund not processed (Jio) ^Closed

I had placed a disconnection request for my Jio Broadband (ServiceID: ************) on *th July ****. Wish to bring to your attention that my router is not yet picked up. After *-* calls to the customer care and being given an SR # every call I...

Sep 02, 2019 by Ankur Gupta

No network connection (Airtel ) ^Closed

There is no airtel connectivity at my home location in Sundaram * Raheja Complex, Malad East, near Times of India Building Kindly resolve the issue I have been using airtel since last * years and I don't intend to go for MNP...

Aug 25, 2019 by HARSHIT

Wifi connection not started (Timbl Broadband) ^Closed

I made a payment of Rs. ****/- for six month of Timbl Wifi connecti on on **-**-****. But, till date my connection did not started. Despite several follow ups they are only giving fake hope that today it will be done or tomorrow it will be done...

Aug 24, 2019 by Mohit Kumar Agrawal

Hathway broadband not working every weekend (Hathway broadband) ^Closed

I am so disappointed with the kind of service I am getting. Every weekend there is a problem and I have to make call run behind the incompetent customer service asking for the cause and beg them to fix it. These are the service I'd Your Re...

Aug 24, 2019 by Salloni Gahatraj

Internet connection not given even after payment of charges for 3 months (Act Fibernet) ^Closed

ACT representative took payment (**** Rs - * months pack) for the application promising that internet connection will be given within * days on *th of July ****. Post that there is no progress for ** days. So I raised a complaint SR***********...

Jul 29, 2019 by Yagnanarayana Dande