How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.
Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.
The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- Hathway broadband
- Asianet etc.
Commonly Reported ISP Complaints in India
The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.
So how can an individual deal with broadband complaints?
How to resolve ISP Complaints in India?
1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :
BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800
2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.
3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.
4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.
Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.
I have been getting threatening calls day night, even on Sundays through phone calls on different numbers, whats app calls and what not, to pay some ransom bill of yours for Rs. ****. They have been calling to other people related to me, my fri...
Apr 29, 2019 by Diksha Singh
I have made an early payment to Hathway Broadband. I was subscribed for the period **-October -**** to **-January-**** (* months) by paying rupees **** on **-October-****. I did another transaction on **-November-**** for rupees **** due to int...
Apr 26, 2019 by Abhilash
Maine ek broadband connection liya tha bsnl ka no. tha ***** ****** ** august **** me. Mera connection band karwa diya aur mny complete payment **** Rs kr diya tha. Iska time hota hai * months only refund ka. But koi bhi response nhi hai. Bsnl ...
Apr 26, 2019 by Naresh Kumar
I have raised the shifting request of my wifi connection with Timbl Broadband on ** April ****. But after making several calls they have not shifted my connection and daily they say they will do it by today and even the estimated time given by ...
Apr 24, 2019 by Shitanshu Bhardwaj
I paid *** Rs. for the internet connection for * months on **-**-**** at *:** am. But still, I didn't get the connection. They promised for instant connection and they also told we have available in your area (*-**, Sanjay Gandhinagar, Shapur N...
Apr 23, 2019 by Jeevanarao
I have been using a broadband service of "SPIDIGO" for the last * years. Recently on **/**/****, I have renewed my internet plan for * year. It is just around ** days, they are not giving me internet connection since last ** days. Also, they ar...
Apr 22, 2019 by Bhargav Jatinbhai Shah
I have recharged for a monthly plan for Hathway internet. The service provider never activated my account. And I was also out of town for most of the time. When I raised a service request the technician called and I informed him that I was out ...
Apr 21, 2019 by Ankem Balaji
After the relocation of the connection, I renewed my plan online. After this, I called many times to Hathaway bill department and also customer support. But they have the same response that we have registered your complaint and it will be re...
Apr 21, 2019 by Gajendra Kushwah
I have received a call from Hathway offer from customer service that they are providing webcam for free ( it was never mentioned free to use ) against payment of * months rental. I have done the payment for the same and received an email for th...
Apr 20, 2019 by Smruti ranjan Parida
My wifi keeps on getting disconnected. I have raised a complaint after raising *-* tickets. One of the executives came and replaced the modem but the problem didn't get resolved. I have raised another ticket and I got a call when I was in the m...
Apr 19, 2019 by Sanjeev
Query regarding wireless internet. It is not responding. The post-payment of ** hrs, Lan connection issue gets fixed with the help of customer support. But wireless access still not resolved as confirmed will be fixed by EOD **th April **** aga...
Apr 18, 2019 by Wilson Veigas
I have been using GTPL for last * years as an Internet service provider. Many times I have faced either "Not working Internet" or "Very slow internet speed" issues. I had written to firstname.lastname@example.org team multiple times. Also, mos...
Apr 17, 2019 by Jinesh Shah
I am a customer of excitel broadband. I have created a ticket (******) on **th March **** because the internet is lost. They have changed the status to resolved without fixing the issue. When I called to customer care they created one more tic...
Apr 17, 2019 by J Ranjith Kumar
If my area was out of the feasible area why did the Airtel workers asked me to pay for the new broadband connection? They made to wait for * days to say that your area is out of feasibility. Loss of money and time very much dissatisfied with Ai...
Apr 16, 2019 by Sunil
I lost internet service broadband on the early morning of **-*-****. They are never accessible for manual complaint acceptance but only automatic. I had promised by them that he will rectify within * hrs but despite reminders, no one corrected ...
Apr 14, 2019 by Dr sundaram
Hathway Account Number: ********** Plan Name & Validity: Excellence ** Mbps pre Qtly From **th March **** making complain about not providing services but they are not giving any solution though they have collected payments for * months toget...
Apr 12, 2019 by Kanak
I've paid my activation fees of **** for * months for my new Airtel broadband connection. But no connection has been provided and no one is responding my calls....
Apr 11, 2019 by Nethajhi K
We have purchased the yearly plan in around August **** for all non HD channels from my area Hathway Cable operator. The plan needs to end around July ****. As soon the TRAI new regulations come into effect I.e. on Feb **** my cable operator su...
Apr 10, 2019 by Kusum Tayal
How to file a complaint against Company?