Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity. It has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc. The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include BSNL, MTNL, Airtel, Reliance, Hathway broadband etc. The most common ISPs complaints as reported by customer include no service provided, slow internet speed, service not activated, no refund provided etc. So how can an individual deal with broadband complaints? First and foremost it is essential to raise an issue at their customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

Apart from raising your concern at their customer care number, every ISP has a grievance department as directed by the law. You can even file a complaint there or mail them at the id given. Most of the issues get resolved at this stage, however, if you complaint is still being ignored, the next best option would be filing a complaint at your nearest consumer forum. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court. We generally receive about 30 monthly Internet Service Provider complaints.

Regarding the internet speed and bad connection (Ion Broadband) ^Open

I pay for my internet per month which cost me around ***rs per month which says i will get ** mbps speed .But i only get * to * mbps speed .Every time complaint about it to they customer care they say"We are looking into it " but still i am not...

Jul 12, 2020 by Sushant Mane

Services not reachable (Rhythm Broadband Pvt Ltd ) ^Open

They are unable to provide me the broadband service. In case of breakdown they are unable to assist us further which creates mental and monetary losses. ...

Jul 12, 2020 by Sparsh Garg

No any service regarding gtpl broadband (GTPL BROADBAND AHMEDABAD) ^Open

Hello , i had to instal the brodband aug-**** ,plan -**mbps, but never rich their **mbps till today andsometimes *-* days/week are always not working properly.. This issue i had to told the broadband office ...and person came to our home and ...

Jul 12, 2020 by Vismay modi

Worst broadband service (Onebroadband) ^Open

I took onebroadband's broadband connection ** days ago. There internet service is so poor. It comes and goes whenever it wishes. Of the last ** days, atleast I've been without internet for * days.These guys are good for nothing. Truly the worst...

Jul 11, 2020 by Aman Kumar Singh

Online quick recharge (Siti Cable Network) ^Open

Sir maine siti cable network se ** April **** ko subah *.**am ko online quick recharge se recharge kiya tha. Mera ammount ***rs mere bank me se cut gaya. Lekin fir bhi recharge done nahi huaa.maine fir customer care ko call kiya. To unhone kaha...

Jul 11, 2020 by Yogesh gautam chavan

Not giving connection (GTPL) ^Open

I call the GTPL Office at my location but they are giving me the stupid reason like: First call: we don't give connection at your location. *Now there is connection in front of my house and they are telling me that we are not giving connectio...

Jul 10, 2020 by Bhavesh Solanki

Internet not working (GTPL) ^Open

Today installation of new connection at my home. Internet is not working ...

Jul 09, 2020 by ANDE VENKATESHWARLU

New Broadband connection not given since 5 months (GTPL BROADBAND PVT LTD hyderabad) ^Open

I have paid rs **** to GTPL Broadband Pvt ltd hyderabad towards new broadband connection in Feb ****. They promised me same day connection but till now they have not provided connection, I have called them more than ** times but they have not t...

Jul 09, 2020 by Rama Pagidala

INTERNET NOT WORKING (Airlink Communication Private Limited surat) ^Open

ITS BEEN * MONTHS AND ALREADY WE HAVE STARTED FACING PROBLEM IN SERVICE THIS IS SECONF TIME IN LAST TWO MONTHS THAT NET HAVE STOPPED WORKING ..THEY TAKE *-* DAYS TO RESOLVE THE ISSUE. WITH GOING ONLINE CLASES OF CHILDREN ITS VERY DIFFICULT FOR...

Jul 09, 2020 by ASHISH

Internet service faulty (TIKONA INTERNET SERVICE PROVIDER) ^Open

Despite repeated complaint Tikona has not restored the speed of my internet. My plan is if **mbps. Speed I get in *-* Mbps. Half of the time net doesn't work. I am using Airtel data fur my work. I want refund if money and penalty on Tikona....

Jul 09, 2020 by Neha saxena

Issue in WIFI (Gtpl Ahmedabad Cable Network Private Limited) ^Open

We are recently facing issues with the WIFI network. It’s been a week since our house is facing WiFi issues. Please try to resolve this. Thankyou....

Jul 08, 2020 by Tanisha Shah

Improper network (Tp-Link India Private Limited) ^Open

Hello sir/ madam. in last week we have taken broadbank means router but now in night time the internet is not coming and some time in day also not coming proper internet so pls accept our complaint. due to inconvenience of internet supply I co...

Jul 08, 2020 by Magan Vaghela

GTPL Broadband installation not done (Gtpl Broadband Private Limited) ^Open

I've paid Rs. ****/- for subscription of GTPL broadband on *th June and I received message from GTPL that they have received my payment. I was told by their advisor that setup will be done in * days. It's been more than * month but till today n...

Jul 08, 2020 by Yash H Shah

Connection not Given (Gtpl Broadband Private Limited) ^Open

I have registered for a new broadband connection on *th June **** and also made a full payment of Rs.**** online to GTPL BROADBAND PRIVATE LTD. but till date I did not get the connection and there is no response from the company’s sales perso...

Jul 07, 2020 by Yash H Shah

GTPL Broadband installation not done (GTPL) ^Open

I've paid Rs. ****/- for subscription of GTPL broadband on **th June and I received message from GTPL that they have received my payment. I was told by their advisor that setup will be done in * days. It's been more than ** days but till today ...

Jul 07, 2020 by Manish Tulsiani

Bill paid but account is deactivated (Hathway broadband Hyderabad ) ^Open

I asked to cancel static IP and the corresponding charges from my account. Even after one month of complaining it is still there and i have to pay extra *** each time. One customer support person told that it has been disabled and so I paid my ...

Jul 07, 2020 by Jyothirmai Thondamallu

Upgrade connection by excitel device (Excitel fiber) ^Open

I have applied for excite connection on ** may and they provide a seperate tenda router and gepon ONU device.And they told that after one month all the plan will be available in the excitel app and they took about **** rs from me.As my plan end...

Jul 07, 2020 by Sahitya Gupta

Internet Payment done but not reflecting (Hathway boradband) ^Open

Internet renewal amount of **** was paid using Google pay on **th June. Amount was deducted but is not reflecting in beneficiary's account. Please check....

Jul 07, 2020 by Siddharth Joshi

Hathway Broadband Fraudulent Case (Hathway) ^Open

This is regarding a new connection that I have opted for Hathway Broadband connection on *th July and made the pre payment of Rs **** to hathway agent Mohd. Shahid (**********). The plan mentioned to me was for ** MBPS speed unlimited data till...

Jul 07, 2020 by Kushal Khurana

ACT Fibernet (Act Fibernet Bangalore ) ^Open

Hi My Name is Mukunda M N my contact number is **********, I’m living in Bangalore BSK * nd stage, I placed order for ACT Fibernet Internet connection on May **th and paid amount of **** for a particular plan, and due to some reason I aske...

Jul 07, 2020 by Mukunda Mysore Narayanarao

Internet connection not working (Excitel Broadband Private Limited) ^Closed

Hello, My name is Kashif from Ansari Road, Dariyaganj, New Delhi. I have Excitel internet broadband connection at home. The connection is not working since **th May, ****. Numerous complaints have already been lodged with Excitel but witho...

May 22, 2020 by Kashif Ahmed

Took Plan of but only getting (Excitel Broadband Private Limited) ^Closed

Hello Sir, I am Hemant user of Excitel with user id hemant@*** from past * months i had faced problem with this company i recharge long term plan about * months recently i had done recharge of ****/- for *** mbps plan but only ad noted that w...

May 19, 2020 by Hemant

Internet Installation not being done at residence (Nextra Teleservices Private Limited) ^Closed

Today it’s **th May ****, it will be ** days since I submitted the application with the required ID proofs for installation of internet connection at my house. All the charges related to installation/plan were duly paid by me on *th May **** ...

May 17, 2020 by Lyn John

NEW CONNECTION ISSUE (Hi Reach Broadband Pvt. Ltd.) ^Closed

I requested hi reach broadband for a new connection, executive visited my location took amount for year subscription on *th May **** and promised me that connection will be given in * days . after * days I called them they said different reason...

May 16, 2020 by MARRI VENKATESH

Broadband Connection not installed (Sikka Broadband Private Limited) ^Closed

I applied for a new connection on May *th even they said they will insatll the broadband i n * days but today it's May ** nothing has been .They are not replying to my messages ,Emails or calls ,It's hampering my work,i am going through mental...

May 15, 2020 by Deepak Gupta

Internet not working I want my money back (Joister Connect) ^Closed

I took yearly plan of joister connect for last * month. now my internet is not working. Tried calling their customer care multiple times nobody picking up. Raised online request also but no reply from them....last * moth internet not working pr...

May 11, 2020 by Mehul patel

Network issues and provider not addressing tha complaint since a week (Netplus Broadband Services Private Limited) ^Closed

Every night, my WiFi stops working. If doesn't work whole night and then the next day it starts working itself. Despite of calling him numerous times and sending him pictures of router as a proof of problem, the provider has still not taken any...

May 10, 2020 by Utkarsh Madaan

Hathway fraudulent service and refund denied (Hathway Internet) ^Closed

They doesn't provide any service, internet has been down since *-* days and they took action And in this pandemic situation internet is a must. And upon asking for refund they denied I want refund and compensation money . As this fraud com...

May 09, 2020 by Suman kumar

Payment Failure (Netplus Broadband Services Private Limited) ^Closed

Iam paying my monthly bill with help of netplus app . While paying my bill i have selected the upi mode for the payment of bill then added my upi id to it for transaction . When i go back to bhim app and approved the payment it showed successf...

May 07, 2020 by Harkirat Singh

Wifi not functioning properly from April 20 (Hathway Braodband Delhi) ^Closed

From **th April,my internet is not working properly,it's gets disconnected after sometime.I tried mailing to their helpdesk and nodal officers nothing has been working.on *st of may service engineer visited and said everything is ok.wifi router...

May 07, 2020 by Mannish Thakkur

No responsible act from the officials after the payment is done (You Broadband) ^Closed

I had paid for a new connection on *nd may and had not received any confirmation for the same, for which i am calling the customer service representative since the last week, all they do is keep making fake promises and extended dates for insta...

May 07, 2020 by Nurali Pyarali Wadhwania

After 72 hours installation is not done (Hathway broadband Hyderabad ) ^Closed

Dear sir, after ** hours also,installation of broadband is not done. my account number of hathway is ********** . please look in to the matter..they are not even responding over mail or phone. thank you,...

May 07, 2020 by Ravi s

Internet Connection not processed after the payment done at first instance numerous phonecalls left (ACT Broadband) ^Closed

Internet Connection not processed after the payment done at first instance. Payment date: April *th **** I was promised a fibernet connection within one week from the date of payment. However, the connection was not processed. After the des...

Apr 20, 2020 by Abishek John

Loosing connections now and then (GTPL BROADBAND AHMEDABAD) ^Closed

I have made payment for GTPL broadband connection on **th March and it got started after * days. Since ** March, I ma facing n number of connection issues. It losses like many times and that for not only * day. It takes *-* days to fix up and t...

Apr 06, 2020 by Saurabh Shrimali

Refund (ACT Broadband) ^Closed

They promised for connection took money and for some reasons they afterwards said that they cannot give my connection.They initiated my refund on **-feb but i didn't get my money till now.I keep on talking with customer executive they said that...

Apr 03, 2020 by Praful

GTPL IS A CHEATER (Gtpl Broadband) ^Closed

I wanted to upgrade my speed for work. So I contacted gtpl customer care to enquire about the details. The CSR told me that once I make payment through online my speed will get upgraded within one hour. After paying the amount I waited for ** h...

Mar 13, 2020 by Vidhya Arumugam

Security Deposit not refunded (Jio Fiber) ^Closed

I have disconnect my connection on *nd Jan and they have taken the router and bank details ok the same day but till now no update on security money refund. Not sure whether they are willing to give back the money or not. ...

Jan 31, 2020 by Rajat Agarwal

Harassment by calling frequently (Hathway boradband) ^Closed

The customer service team from Hathway is continuously calling me after repeatedly saying and requesting them not to call. I have been receiving around ** calls per day, at random times and its quite disturbing me and affecting my work....

Jan 30, 2020 by Sushanth M

Harassment by continuous calls and sms (Hathaway Broadband) ^Closed

I'm a student. I used to stay at a rented apartment in Delhi till June ****. By my immaturity I took Hathway broadband connection at my place. It's been almost ** months now, I've left the place and paid all my dues and returned the modem. Yet ...

Jan 30, 2020 by Prathamesh

Call Interruption continously more than 5 times in a day (Hathway broadband) ^Closed

I have taken a hathway connection as i required the internt and utilized certain times wherever it is required by paying an amount in advance. When ever i face an issue they never reach to the place and rectify. But when the paid time gets comp...

Jan 29, 2020 by Pooja