Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Money not refunded (Hathaway internet) ^Open

After full payment of Internet service there was no installation done for a week and then I raised a request for same but no action taken to resolve this. Hence, i requested for refund and cancel my subscription but still no action taken on ...

Jul 30, 2020 by Arun patel

From past 3 months the bsnl people are unable give new broadband connection (BSNL Broadband) ^Open

I applied to have new broadband connection on * week of April at BSNL office in my area which Dharwad, Karnataka. Till date they have not provided any physical connection to me but the bill has been generated for * months. When we are calling c...

Jul 29, 2020 by Shahmustafa Mujawar

Single band modem lower internet speed (Jio Fiber) ^Open

I took an annual plan from jio fiber internet and during installation they said they only have a single band modem and they will soon replace it with dual band modem..till date I didn't get the replacement and the internet speed is recieve is o...

Jul 29, 2020 by Abhishek Reddy

Need Refund (GTPL BROADBAND PVT LTD hyderabad) ^Open

I have paid *,*** rupees for * months of speed ***mbps. I am getting an average speed of **mbps. I tried to contact the customer care and tried to explain my issue. Every time I call them they say that we will register your issue and will be re...

Jul 29, 2020 by Sethu Madhavan S

Internet slow (hathway broadbrand) ^Open

i have been using the hathway broadband from over * month and in that * month i have complained over ** times regarding my net speeed issue but still there is no proper response from them and they are saying you just need to connect it your lap...

Jul 29, 2020 by manideepreddy

Frequent calls from Hathway for service renewal (Hathway) ^Open

I have a hathway connection at my home in J.P Nagar Bangalore. Due to Covid-**, I'm currently working from My residence in Chennai. So I will not be using my Hathway internet connection in Bangalore for a while and do not wish to renew the s...

Jul 29, 2020 by Karsin Kamakotti

Technical assistance not provided (hathway boardband) ^Open

I have been facing latency issue since a week and hathway team isnt acting on my complaint raised. They are giving false timelines in every time i follow up on my request. I am unable to work from home in such unprecedented times when we all ar...

Jul 29, 2020 by Amit Suryakant Gokani

Wifi not working (Airtel Broadband ) ^Open

Wifi not working done many complaints to customer care but didn't get any solution. The only soly i get is wait but how much i have to w* if u can't solve refund my full money and i want compensation bcoz of u i have been offl* from company f...

Jul 28, 2020 by Tanish

Gtpl Broadband Internet issues (Gtpl Broadband) ^Open

I have purchased gtpl broadband on ** June **** for rs ****/- plan was ** mbps unlimited for * Months .i e till Dec ****.It's just almost a month being using this broadband. Facing so many issues after completion of ** days of installation of s...

Jul 28, 2020 by MD Faheemuddin

Calls from Hathaway after changing my work place (Hathaway Broadband) ^Open

Its been six months since I left the company I was working for, I changed the contact person name and details to the concerned person. after a few months I still receive calls after giving them contact no thrice which they acknowledged, I recei...

Jul 28, 2020 by Dhaval Makwana

Internet not working (hathway boardband) ^Open

I have taken internet plan of * month and **mbps and also paid full payment in advance but now my internet is not working and also service desk guys not picking the call from.My office day to work is impacted and after so many call are they are...

Jul 28, 2020 by Lokesh Sharma

Refund not processed since 4 months (Hathway Cable & Datacom Ltd) ^Open

I had paid Rs **** to Hathway Cable & Datacom on **th March, **** to get a wireless internet connection. Due to lock down, the company person confirmed that they will not be able to install the connection. Hence I have been asking for refund si...

Jul 28, 2020 by Abhishek Deshpande

No Proper Response (Excell Broadband) ^Open

My Customer Id:***** Service Interpretation Continuously from * Months onwards I complain No of time but there is no proper response from them, for this month i did not pay bill they disconnected my service, I ask to resolve the complaint and...

Jul 27, 2020 by Khaja Maheboob Khan

Slow internet (Youbroadband powered by Vodafone) ^Open

I am not getting any upload due to the connection become usless. Multiple complaints has been raised with you broadband but till date no solution is provided....

Jul 27, 2020 by Samarjeet Shekatkar

Internet service disconnection (Tikona braodband company) ^Open

I have opted an internet connection on May * a **mbs plan for * months . I started facing issue on internet disconnection and slowness in speed from next week . Complaints on the issues were raised and after chasing many times technician come...

Jul 26, 2020 by Roshan Naidu

No internet service from past 5 days (You braod band) ^Open

I have filed a complaint against about the disconnection of my internet even though I have paid for * months in advance....the customer care kept in saying that they will send the technician by **am ; **pm; *pm and *pm..this is been continuing ...

Jul 26, 2020 by Velamala Simmanna

GTPL Broadband (Gtpl Broadband) ^Open

Hello, Respected. I've GTPL's ** MBPS plan. It's just almost a *.*-month customer relationship, I've called many times due to speed-related issues. Facing issues from day one. I've complaint also many times that received speed is *.** MBPS a...

Jul 24, 2020 by Pooja Trivedi

Money not refunded yet (Triple Play Broadband Private Limited) ^Open

I paid * months advance for the plan. However, die to covid situation I had to shift out after one month only. O raise the disconnection request and they also picked up the router. Now it has been more than ** days, nobody is responding on the ...

Jul 23, 2020 by Navya Awasthi

Internet not Working (You Broadband) ^Open

Dear Sir, I had taken New Internet Connection from You Broadband by Vodafone on **-Jul-****. From Day * given Connection, very frequent intervals Internet is down, Outage, no connectivity & server down issues. This is repeatedly happening from...

Jul 23, 2020 by Vishnukanth Vinayak Chiluka

Disconnected without prior notice (Tikona Infinet Private Limited TIPL ) ^Open

They disconnected the internet services without prior notice. Don't have proper arrangement to handle the greviances....

Jul 22, 2020 by Adarsh Tripathi

Refund (Hathway Internet broadband) ^Closed

It’s been ** days I have paid money to have a new Internet connection but none of them came to give connection so I have put an request of refund they said it will take * days but it’s been ** days there is no response from the Hathway peop...

Jun 19, 2020 by Alle lohith

Wifi not working (Gtpl Ahmedabad Cable Network Private Limited) ^Closed

My WIFI has not been working, it has been * days I have called them everyday * times since it has stopped but, still they are not helping me out all they say is it will be resolved today. I once talked to their senior executive i can't remember...

Jun 19, 2020 by Ronak Lalwani

No Broadband Connection since 20 May 2020 (Hathway Broaddband) ^Closed

Since ** May **** (the day of Amphan cyclone), my Hathway broadband internet connection is without service. This has caused me a great loss as I have not been able to do works which needs the Internet. I managed to lodge a complaint with their ...

Jun 18, 2020 by Probal Sengupta

Internet Not Installed (ACT Broadband) ^Closed

I applied for a new internet connection in my flat from ACT Broadband on **th May. Made payment of ****/- which included installation charges plus router charges. I was told that the connection will be provided in * days. It has been more than ...

Jun 18, 2020 by Paras Vij

Not properly resolve complaint (GTPL BROADBAND AHMEDABAD) ^Closed

* times registered the complaint of internet issue they provide us complaint-id against each complaint and they change its status to resolved themselves even the issue was not resolved....

Jun 18, 2020 by Mohan

GTPL internet connection not received after 5 months (GTPL) ^Closed

I paid for my GTPL internet connection in February. Within ** days * different people came to analyze and brought the wire till the point. From then on till date I haven't received any router or other device. I have tried talking to them over p...

Jun 17, 2020 by Harikrishna

BSNL Landline cum Broadband not working (BSNL Broadband) ^Closed

My BSNL Telephone No.is *********** (Account No. **********). I am writing this grievance to appraise you regarding the inefficiency and disloyalty shown by BSNL towards its customer. My landline and broad band services are not functional since...

Jun 17, 2020 by Sibasish Pattanayak

No internet connection for last 29 days after payment of bills (Hathway boradband) ^Closed

Connection of my broad band customer account no ********** , Kolkata city is still down. Complaint via twitter and mailed * reminders to their MD, however no resolution till date. These is a prepaid connection and bills are paid quaterly. Non o...

Jun 16, 2020 by Rustam N

My connection is not working from last month (Nextra Broadband ) ^Closed

Mere paas nextra ka brodband hai adhi bar ye kharab ho rahta hai nextra ki puri team professionaly gundo ki team hai apko local team se lekar nodel officer tak damkaya jata hai maine six months validity ka plan liya hai ab na to wo mera pasia w...

Jun 16, 2020 by Avinash

Connection address change (Hathway Hyderabad) ^Closed

I raised a complaint regarding address change for my connection a week ago but still no response from hath even i raised the ticket in hathway app....

Jun 16, 2020 by Venkatesh chandubatla

Worst service (Timbl) ^Closed

In every * days their services stopped , it's third time within a month . Noone reply email , their support people d not pick calls and later block numbers of customer . They charged excess amount for installation and did not provided any bill...

Jun 15, 2020 by Akhilesh Saxena

Internet service is down more than 10 days (GTPL) ^Closed

My internet connection is down since last Friday *th June and I have created cases but I have got no response till now. The tickets are getting closed unaddressed. I am a software developer and I am doing work from home in this pandemic...

Jun 15, 2020 by Taral Vaghasia

Gtpl Broadband Installation not done (GTPL) ^Closed

I HAVE DONE PAYMENT IN THE MONTH OF MAY **** AFTER ASKING FOR ASSURED SERVICE FROM THE SALES PERSON I.E. * TO ** WORKING DAYS NOW YOU CAN CALCULATED THE DATE AS OF TODAY NO ONE IS TAKING COMPLAINT IN CUSTOMER CARE SERVICE ASKING ME TO CALL SALE...

Jun 15, 2020 by UTKARSH YAGNIK

Hathway Internet is Harassing Me even after paying the Due (Hathaway Broad band) ^Closed

I was a customer with account details as ********** During the Connection they said Modem is Free ,but later disconnection of modem they said it is not free ,so i provided them the address from where they can pick but they didnt picked and sta...

Jun 12, 2020 by Ssai abhillash

Internet not working properly (Tikona braodband company) ^Closed

Internet speed is very slow i am nor able to work from home, I have raised this issue many times, but no response from Tikona side. Even I have requested to discontinue my connection but for that also no response. Very bad broadband service ...

Jun 12, 2020 by Prateek Bhawsar

Not addressing the complaint file (microscan infocomm tech private limited) ^Closed

It is almost ** to ** days that I am regularly complaining my internet problem but THE ISP IS not attending the complaint. Two days before an engineer came and simply stated that there is no fault from their side BUT my router is faulty. Theref...

Jun 12, 2020 by Mohd Mohsin

Cancellation not initiated for ACT Broadband Connection and Money not refunded (ACT Broadband) ^Closed

Hello Team, I have booked for a Broadband Connection with ACT Fibernet for a * months plan (ACT-Storm) which costed me around Rs.****. On the same evening, I found a better package from a different Broadband network and I have asked ACT Sale...

Jun 12, 2020 by Thenmugaselvan

No internet (Act Fibernet Bangalore ) ^Closed

Not able get internet from * days and no response from team till now, unfortuantley i checked with other ,some body ** or ** days they faced same issue. very poor customer service , if we call there helpline executives are disconnecting the ca...

Jun 12, 2020 by Pramod

Not getting technical support from Hathway (Hathaway Broadband) ^Closed

I am unable to login as Hathway broadband is not accepting password of my account. Date (**th june **** around **:** PM)I spoke to customer care immediately because it was hampering my work(I am working from home during this pandemic). I got as...

Jun 12, 2020 by Anand

Installation is still pending (Gtpl Hathway Private Limited) ^Closed

I have done advance payment to GSTP axisbank account and the amount is **** for **mbps *month plan by **-**-****. but still, installation is pending. I have done so many called to the salesperson but he didn't receive my call. I have logged a c...

Jun 09, 2020 by Amit Nandha