Home Appliances - Home Appliances Complaints

Home Appliances Complaints

Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.

Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.

And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!

So to save yourself from all that trouble, we have come up with this article which will tell you:

- What are home-appliances complaints?
- What are some of the famous home-appliances companies in India?
- Types of home-appliances complaints. (Most common issues reported)
- How to resolve your home appliances complaints?

Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?

There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.

The complaint against home-appliances defects is termed as home-appliances complaints.

Famous Home Appliances Companies of India

Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.

The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.

Philips:
Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.

Whirlpool:
Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.

Samsung:
Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.

LG:
LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.

Haier:
Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.

Godrej:
Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.

Bajaj:
Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.

Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.

Most Common Issue Reported for Home Appliances Complaints

The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, repairs not done, service not provided etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.

Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.

Lets see the commonly reported home appliances complaints by consumers:

Faulty Appliances:
This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.

Refused Replacement:
Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.

No customer support:
Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.

Refund not received:
The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.

In some cases, a lot of people are even not receiving the cashback that was promised to them.

No service or replacement under warranty:
What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.

As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Home Appliances Complaints?

Step 1: File a formal complaint with your home appliance company:
The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.

The customer care number of some of these leading home appliance companies are :

whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100

Step 2: Write to company:
If raising a support ticket doesn't sound serious enough to you then you can send a written complaint via post or email to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.

Step 3: Send Legal Notice:
Consumers can send legal notice to Home Appliance Company in case it is unable to resolve their complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?

1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.

Step 4: File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.

If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.

It's Time For The Conclusion

Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service. We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!
Get your complaint sorted. File your Complaint at Voxya now!

Most Common Issue Reported for Home Appliances Complaints

No customer support

No installation service

Internet connectivity problem

Blocked paid channel

Faulty appliances

Refused replacement

No service under warranty

Demanding money while product is in guarantee (Krishna enterprise) ^Open

We purchased a cooler from Krishna Enterprises, Modinagar on **/**/****. The shop claimed a guarantee of the parts and the cooler for a duration of * months. After ** days, the cooler stopped working. They charged ₹*** for fixing it. After * ...

May 22, 2019 by Yashi Agnihotri

Money not refunded (Techno Care service) ^Open

We received a number from just dial. The company person told my fridge motherboard is damaged so the new price is ****. We paid ****. Still, my fridge is not working I called LG customer service person. He told there is no problem with the moth...

May 22, 2019 by Damaniarajen

Complaint not done (Good Luck Service Centre) ^Open

As I have AC complaint at home I call good luck service centre by online google search and they immediately respond. They send the technical person after checking. He told that gas has to be filled and for that **** and for service *** total **...

May 22, 2019 by A v krishna rao

Subject Samsung refrigerator repair request is not being entertained (Samsung) ^Open

Product – Double Door Refrigerator Company- Samsung Model- RT**N****S*/NL/**** Volume- *** lt Price Rs. ***** Purchasing Date – ** April **** Since the very first day of purchasing fruit and vegetable kept in the refrigerator are b...

May 22, 2019 by Sunil kumar

2nd hand product was given (Voltas Ac ) ^Open

* week ago I purchase voltas *.* tones ***szs model ac in Bajaj Electronic. Within * days they got repaired. No one responding till now actually. This is a used product. I don't want this product please replace it....

May 22, 2019 by Naresh Harikotla

Videocon smart TV not working from 6 months complaint registered part replacement not done for over (Videocon) ^Open

My videocon smart *k led TV is not working. I have raised a complaint. The technician visited and said part to be replaced. It has been over * to * months still the problem is not resolved. I tried to contact each and every single concern. Eith...

May 21, 2019 by Praveen

No repairs done (Hindware) ^Open

** February ko hindware company Ka kitchen chimney kharida. Aditi hardware shop Khagaul road se. Kuch din use karne ke bad kitchen chimney kharab ho gaya. Main ** April ko complain kiya hindware company ko complaint number hai kAR **** ***. Kuc...

May 21, 2019 by Ranjit Kumar

Replacement TV not dispatched (Gotmatter Pvt. Ltd.) ^Open

I have purchased the tv from www.gotmatter.com on **.**.**** and after one month it has been delivered to me but there was a defect in the tv. After many complaints, they arranged the pickup of the tv by FedEx courier and they received the prod...

May 20, 2019 by Pradeep kumar

Reliance digital extracting money from helpless customers for their own lapse in service (Reliance Digital) ^Open

On **/**/** we bought this * Ton Hitachi AC from Reliance Digital, Viviana Mall, Thane. I also bought an additional * yrs warranty from ResQ. Now the problem is that it has been * months but we have not been able to use it properly even for a m...

May 20, 2019 by Shekhar Tripathi

Consignment not delivered (Buy free whole sale mart) ^Open

I ordered a voltas ac of * ton on April **th **** and the amount of ***** was transferred to an SBI account of buy free wholesale mart. It has been more than a month my consignment is not yet delivered. Now I no more need the ac. I want the mon...

May 20, 2019 by Vishnu v nair

Newly bought Daikon AC not working properly gas is leaked outdoor unit damaged (Daikin) ^Open

We bought new Daikin AC *.* star * ton from local shop Sowndarya Shoppe in Eluru on *.**.****. Next day two unprofessional people installed. Same day water got leaked from the inside unit and the outdoor unit also damaged. The installation team...

May 19, 2019 by Sanku Ganeswara Rao

Voltas ac motor problem (Voltas Ac ) ^Open

I purchased voltas ac */*/**** from S.S Electronics, Naidupeta. Outdoor unit fan motor repair continuously. Recently ** days back motor replaced by the company. But today motor again repairs. Every time taken rectify the problem more time i.e ...

May 19, 2019 by M. RAMESH

Received damaged and defective product (recreate.in) ^Open

From facebook ad, I have seen this ARC air cooler on Recreate.in. They were offering Rs. ** discount and Rs. *** cashback. I had made order and payment through paytm. But I did not get a discount and cashback. I understood that this website Rec...

May 18, 2019 by Aazad Jain

Disappointing service from Vijay Sales (Vijay Sale Tcl Tv) ^Open

My Television set is not working and it under warranty. TV Brand: TCL Purchased from Vijay Sales, Opera House, Mumbai - ******. I complained regarding this issue on **th of April'** with TCL company but the issue still persists. The power...

May 17, 2019 by Ekawade Shridhar

Ac cooling Problem (Voltas) ^Open

I have bought a window AC of *.* Ton in the year **** and again I bought a window AC *.* Ton in ****-** of voltas because of voltas name in manufacturing of AC. I am satisfied with this ac and till today I don’t face any problem with it. Due ...

May 17, 2019 by Simmi

No service provided (Cloudtail India Private Limited) ^Open

We have purchased BPL TV on **.**.**** with a warranty of * months. Unfortunately, my T.V picture tube was not working. Then I complain to the customer care team on **.**.****. At the time technician came to my home and he certified panel (pict...

May 16, 2019 by Jaladi

Issue not resolved (Intex Led Tv) ^Open

I regret to inform you that I have bought an Intex Television Model No: LED-****FHD of **' Inches Full HD LED worth Rupees *****/- in August **** from Metro Cash & Carry, Kukatpally, Hyderabad. Since day one the remote has not been working and...

May 16, 2019 by Mohammed Abdul

Defective AC received (Lg) ^Open

I have purchased LG * stars ac: model no. Lg sac *.* ton *sinv ks q**gwzd; LG IDU *.*t *sinv ks_q**gwzd and serial no. Gm*_ ***nahf******iu on **/*/**** from Reliance Digital Pvt. Ltd, Gachibowli, Hyderabad. However, the cooling level of the ac...

May 15, 2019 by Dr. Anita Srivastava

Defective cooler delivered (Vaishnavi Kitchen Appliances) ^Open

We had bought a cooler on the *th of May. It started leaking on the very night we brought it home. We went to the store the next day morning and complained to them the same. They said they are gonna send the technician but haven’t sent any fo...

May 15, 2019 by Sruthi Lenka

Ac not repaired (Samsung) ^Open

I bought a Samsung AC a few months back. My Ac is in warranty period. A few days back when I switched on my Ac it was not working. I called the service centre for help as it was so hot in Kolkata. The Samsung service centre sends people twice a...

May 14, 2019 by Vikash singh