Home Appliances - Home Appliances Complaints

Home Appliances Complaints

Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.

Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.

And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!

So to save yourself from all that trouble, we have come up with this article which will tell you:

- What are home-appliances complaints?
- What are some of the famous home-appliances companies in India?
- Types of home-appliances complaints. (Most common issues reported)
- How to resolve your home appliances complaints?

Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?

There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.

The complaint against home-appliances defects is termed as home-appliances complaints.

Famous Home Appliances Companies of India

Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.

The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.

Philips:
Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.

Whirlpool:
Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.

Samsung:
Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.

LG:
LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.

Haier:
Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.

Godrej:
Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.

Bajaj:
Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.

Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.

Most Common Issue Reported for Home Appliances Complaints

The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, repairs not done, service not provided etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.

Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.

Lets see the commonly reported home appliances complaints by consumers:

Faulty Appliances:
This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.

Refused Replacement:
Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.

No customer support:
Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.

Refund not received:
The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.

In some cases, a lot of people are even not receiving the cashback that was promised to them.

No service or replacement under warranty:
What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.

As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Home Appliances Complaints?

Step 1: File a formal complaint with your home appliance company:
The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.

The customer care number of some of these leading home appliance companies are :

whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100

Step 2: Write to company:
If raising a support ticket doesn't sound serious enough to you then you can send a written complaint via post or email to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.

Step 3: Send Legal Notice:
Consumers can send legal notice to Home Appliance Company in case it is unable to resolve their complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?

1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.

Step 4: File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.

If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.

It's Time For The Conclusion

Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service. We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!
Get your complaint sorted. File your Complaint at Voxya now!

Most Common Issue Reported for Home Appliances Complaints

No customer support

No installation service

Internet connectivity problem

Blocked paid channel

Faulty appliances

Refused replacement

No service under warranty

IFB dishwasher not repaired (IFB) ^Open

Our dishwasher that was under warranty needed to be repaired. It's been nearly a month the issue has not been resolved. They took the dishwasher to their service centre but have not returned it and not provided any information on how or when th...

Aug 04, 2019 by Deepa Mani

Service not delivered (Indu Interiors) ^Open

We've ordered a TV unit three months earlier and transferred **,*** as the advance amount. He requested for purchasing the raw material. After that, we have called him nearly *** times. Out of which he barely responded five to six times that to...

Aug 03, 2019 by Phani Kiran Bulusu

Water filter not working from last 8 months (Kent Ro Water Purifier) ^Open

I bought the kent water filter in August ****. Just after a few days of installation, it started giving regular issues like water leakage, bad water taste, high TDS, unfiltered water etc and still continuing till date for the last *-** months. ...

Jul 28, 2019 by Abhishek Garg

Installation is pending (Blaupunkt Tv) ^Open

I purchased a Blaupunkt ** inch *k led TV from Flipkart. The product has been delivered today and the installation is still pending. I have also raised an installation request with complaint number BWBL**********. I am also attaching the invoic...

Jul 24, 2019 by Suman Patra

Not cover my product guarantee (Sudarsan solar system) ^Open

My solar system tank leakage company give me five years guaranty of the tank. The first time my tank leak in after *.* years later I complained company then they change my tank but after * years tank again leakage *nd time company said me to re...

Jul 24, 2019 by Sagar soni

Defective RO supplied (Reliant Aqua) ^Open

I have purchased Reliant Aqua R O from Regional office B-** Vibhuti Khand Gomti Nagar Lucknow ****** on dt**-**-****. On **-**-**** the machine-made firing sound and stopped working. On complaining to the office they checked and found several c...

Jul 23, 2019 by PANNA LAL ROY

I purchased a Carrier Midea *.* AC on November **** from Flipkart. Also at the same time, I pay another ****/- for an extended warranty of * years. On April ****, means * months from the date of purchase the AC is not colling. I complain so man...

Jul 23, 2019 by Prakash Bagaria

Defective refrigerator received (Samsung) ^Open

We purchased a Samsung refrigerator on **/**/**** from naval canteen Vizag. Model no rt**m*** of ***-litre capacity. The mechanic came to install it on **/**/**** and insisted upon us to use * amp switch which burnt out after * days. We then in...

Jul 23, 2019 by IQBAL Mehmood

Panasonic not resolving problem and now denying replacement for my AC (Panasonic ac ) ^Open

I have been mentally harassed by Panasonic Team. *) On March *, ****, I got my AC serviced through Panasonic. Charges paid INR ***/- *) Mid-April I registered a complaint that my AC is not cooling. The service engineer told that there is gas ...

Jul 21, 2019 by Sohrab Azad

No receipt of my product (Lg India Pvt Ltd.) ^Open

I bought an LG microwave oven in Dec **** from Hasimara W Bengal when I was posted there. Within * years it got faulty and when I called company representative to resolve my fault he told me that it is beyond repair. They advise me to send it t...

Jul 21, 2019 by Vishal prasad

Mi TV product is defective not working after 4 hours of purchase (Mi Tv ) ^Open

I have bought the MI TV as on **th through Flipkart. On **th product delivered, on **th technician came & done the installation. Very bad attitude & service after * hrs working TV hanged & stopped working. I have raised a request to MI services...

Jul 20, 2019 by Santosha

Warranty in new fan but not repaired by seller (Surya ceiling fan) ^Open

Our company site working in Kuju, Ramgarh, Jharkhand. So my company workers and I lived in Kuju in the room. In this room no fan available. So I purchased at **/**/**** Surya company fan from Janta electronics, Kuju in *** rupees. He gave me a ...

Jul 20, 2019 by Rahul Vitthal kare

Godrej company isn't addressing our newly bought Air Conditioner (Godrej) ^Open

We continuously facing the water leakage problem from many days in the AC fitted in our shop. The technician who came for repair was unsuccessful in repairing it. Even after repeated complain they aren't sending anyone for repair. It is affecti...

Jul 18, 2019 by Rohit PG

Telling false price and then after get caught not cancelling the bill (Chakarvarty Electronics) ^Open

On **/**/**** I bought videotex ** inches smart TV from Chakravarty electronics in new road, Bhota Chowk, Hamirpur (h.p). He told me the price of TV was ** thousand including GST and it will cost around ***** after discount. So he made a bill o...

Jul 18, 2019 by Satish kumar

Videocon tv not power on and lcd lines (Videocon) ^Open

Videocon tv not power on. Before * months I have faced LCD lines. I complain to videocon service but still not done and after some days tv also not powered on. I again registered a complaint but still not done. Always says parts not available w...

Jul 17, 2019 by Ganesh

Asking for whole display change for a small spare part damage (Sony TV) ^Open

We bought a Sony LED TV KDL-**W***C on **-**-****. So it has been ~*.*yrs that we have bought. I have raised a complaint around ** days back and the technician has come on **-**-****. He confirmed that there is an issue with tcon board and it c...

Jul 14, 2019 by Pooja Kotagiri

Cheating people with excessive service charges (EUREKA FORBES LIMITED) ^Open

This company has blocked me on the facebook page as I had a complaint and were making people beware of their fraud. Since * yrs I'm constantly making complaints about this pathetic company on all social media platform as well as consumer grieva...

Jul 13, 2019 by Prachi

New fridge repair (Haier Fridge) ^Open

I have taken new Haier Fridge last year, after taking Fridge * time I have complained every they coming repair doing. Kindly make it replaced or refund money....

Jul 12, 2019 by Guruprasad j

Unresolved Samsung QLED TV issue which is under warranty (Samsung) ^Open

On **th June, a software update happened in my ** Inch Samsung QLED TV after which a thick vertical line started coming on my TV screen. The Samsung technician came next day took the pictures of the TV and told that its a motherboard failure. T...

Jul 05, 2019 by Rahul Jain

Split A/c Blue star (Blue Star India) ^Open

I have purchase split ac blue star co-model no. fs***AATX**A*****CSV***** on **.**.**** from Electronic Gallery */** Grover complex behind Neelam cinema Hisar @time of shown different model & big outer as well as a different model but when its ...

Jul 03, 2019 by Abhinav bharti