Home Appliances Complaints
Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.
Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.
And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!
So to save yourself from all that trouble, we have come up with this article which will tell you:
What are home-appliances complaints?
What are some of the famous home-appliances companies in India?
Types of home-appliances complaints. (Most common issues reported)
How to resolve your home appliances complaints?
Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?
There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.
The complaint against home-appliances defects is termed as home-appliances complaints.
Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.
Famous Home Appliances Companies of India:
The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.
Philips: Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.
Whirlpool: Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.
Samsung: Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.
LG: LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.
Haier: Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.
Godrej: Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.
Bajaj: Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.
Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.
Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.
Most Common Issue Reported for Home Appliances Complaints:
The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, receipt not received etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.
Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.
Lets see the commonly reported home appliances complaints by consumers:
Faulty Appliances: This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.
Refused Replacement: Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.
No customer support: Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.
Refund not received: The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.
In some cases, a lot of people are even not receiving the cashback that was promised to them.
No service or replacement under warranty: What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.
As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.
How to Resolve Complaints:
Step 1: File a formal complaint with your home appliance company: The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.
The customer care number of some of these leading home appliance companies are :
whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100
Step 2: If raising a support ticket doesn't sound serious enough to you then you can send a written complaint to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.
Step 3: Send Legal Notice:
Consumers can send legal notices to Home Appliance Company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?
1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.
Step 4: File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.
If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.
It's Time For The Conclusion
Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!
In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.
We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!
Get your complaint sorted. File your Complaint on Voxya now!
Most Common Issue Reported for Home Appliances Complaints
We took a refrigerator from the Naming Ideal Showroom in Thiruvananthapuram last month on **th of the Financial System. It started working * hours later at home. No cooling. The next day we filed a complaint at the Ideal Showroom but no result ...
Apr 17, 2019 by Lalu s
I have purchased a symphony cooler with model no. TOUCH ** worth Rs. ***** last year on **th April with a warranty period of * year. The cooler stops cooling by itself. We called customer care on **th April **** for giving the required service ...
Apr 16, 2019 by Rajeev Ranjan
I bought this item but this item not working on my tv. I asked to shop owner please consider my problem. Kindly change my product. But that owner behaved very rudely. The shop owner telling you can do everything I don't care about customers. Pl...
Apr 16, 2019 by CH SAIKRISHNA
I sent my attender to buy an adapter of LG company. He said that's not there in stock then he encouraged my person to buy Sony brand. He agreed to replace if not required. As I use most of the LG branded items. I don't want to use it. And that ...
Apr 16, 2019 by Shashikala Movnachar
I purchased a voltas AC from bajaj electronics AS RAO Nagar and it turned out to be a disaster. No one from Bajaj or Voltas is responding to our tickets and they tend to be very rude for after-sales support. I have spent ***** on this and need ...
Apr 16, 2019 by Kaushik subramanian
Today i.e **th of April, **** I visited Store ** shop which is in Pacific Mall, Dehradun for purchasing chocolates, sanitizer etc. The net bill amount was Rs.*** including Rs. ** charged for the paper bag. As I am a law student and go through c...
Apr 15, 2019 by Kritika Singh
I have raised a complaint on **th April **** regarding noise & foul smell from my Voltas split AC but till date, no technician has visited to check the problem. I am calling Volta's customer care daily but they are just telling me that issue ha...
Apr 15, 2019 by Mirza Abid Ali
I was charged Rs. */- for the paper bag which violates the rule. Please take action on this....
Apr 14, 2019 by Srivatsav
Please solve my issue immediately. I purchased the led Phillips Tv but it got damaged after * year * months use. The tv price is Rs. *****. Please help me....
Apr 14, 2019 by Sushanta ghosh
I have purchased an extended service warranty on Aug-** after completion of the free service warranty period. They have to provide service in every * months against this package up to the next * years. The company is failing and not responding....
Apr 13, 2019 by Madhab Kumar Jha
At the time of purchase, I was being informed to recharge whenever needed. I travel very often, so after a few months I recharged my account but it did not activate. After speaking to customer care they are now saying that I will have to pay fo...
Apr 13, 2019 by Rohit veryani
LG front load washing machine package had a missing part bought from reliance digital in Karnal and both LG and reliance deny to provide resulting anomaly in function of the washing machine. Both LG and reliance digital in Karnal are refusing t...
Apr 13, 2019 by Rohit Kajal
HVAC Service advised me that we have to repair the leakage and refill the gas in Faulty AC. So they advise that we have to repair the AC gas leakage problem in their service centre. After multiple follow ups on that day at * pm at night they ca...
Apr 12, 2019 by Jagdish Adhikari
I have approached Samsung authorised service centre "A.Q.TECHNO SERVICE" located at Ramanthapur, Hyderabad ( centre ph.no: **********) for solving the washing machine spin (drier) problem. My complaint no. *****. They sent the technician name ...
Apr 11, 2019 by A.VISHWAROOPAM
My consumer no is ***************. I purchased it in the month of ** January ****, for the plan of * year. The free service of channel list given but after * month my important channels stopped working. Out of that which is of no use to continu...
Apr 10, 2019 by Chandan Kumar
On *th Apr ****, we have put an order to get a cooler delivered with Invoice No. **R******* with the total cost **,*** Rs. It's been * days the order hasn't been delivered. Mr Lokesh ( Contact No. ***** *****) said the product was not in stock ...
Apr 10, 2019 by Anshul Thakur
I purchased a Godrej refrigerator (***lt, edge pro ***) on **nd November ****. It's hardly been * months. One fine morning the cooling of the refrigerator was not working. On informing the service centre and after * to * days of follow up, the ...
Apr 10, 2019 by Gino Jose
I have booked cooler on **.**.** model no Eco *** for Rs ***** also paid delivery charges *** total amount paid *****. I continuously taking follow up for getting delivery on *.**.**. On the evening the concerned person confirmed to me that t...
Apr 10, 2019 by Amol Deshpande
इंडिपेंडेंट टी.वी. सभी के साथ फ्रॉड कर रहा है और कस्टमर से पैसे लेकर कस्टमर कोई बात नही सुन रहा ...
Apr 09, 2019 by Sandeep katiyar