Home Appliances - Home Appliances Complaints

Home Appliances Complaints

Home appliances or domestic appliances are the electrical/mechanical machines which help in household functions. They have now become a major component of our life. Domestic appliances such as washing machine, fans, air conditioners, microwave ovens are used every day in our day to day life. There are two ways of purchasing a home appliance you can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flip kart, Amazon, Snapdeal, Shopclues etc. The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, receipt not received etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under guarantee, however, the real hassle begins when it dosen’t. Almost every company will not accept a product if it slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repairing at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2 weeks. The leading home appliance companies in India are Whirpool, Samsung, Haier, LG, Godrej etc. The customer care number of some of these leading home appliance companies are :

whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100

You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately. However, if you still feel that your case is being neglected then you file a case at your nearest consumer forum. It is hassle free and more importantly does not require the intervention of lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 20 monthly home appliances complaint.

Most Common Issue Reported for Home Appliances Complaints

No customer support

No installation service

Internet connectivity problem

Blocked paid channel

Faulty appliances

Refused replacement

No service under warranty

Not providing extended service warranty (Livpure) ^Open

I have purchased an extended service warranty on Aug-** after completion of the free service warranty period. They have to provide service in every * months against this package up to the next * years. The company is failing and not responding....

Apr 13, 2019 by Madhab Kumar Jha

Issues in water purifier (Livpure) ^Open

At the time of purchase, I was being informed to recharge whenever needed. I travel very often, so after a few months I recharged my account but it did not activate. After speaking to customer care they are now saying that I will have to pay fo...

Apr 13, 2019 by Rohit veryani

Proper service not provided (Reliance Digital) ^Open

LG front load washing machine package had a missing part bought from reliance digital in Karnal and both LG and reliance deny to provide resulting anomaly in function of the washing machine. Both LG and reliance digital in Karnal are refusing t...

Apr 13, 2019 by Rohit Kajal

Vendor is not responding (Hvac Service) ^Open

HVAC Service advised me that we have to repair the leakage and refill the gas in Faulty AC. So they advise that we have to repair the AC gas leakage problem in their service centre. After multiple follow ups on that day at * pm at night they ca...

Apr 12, 2019 by Jagdish Adhikari

No proper service and response (SAMSUNG WASHING MACHINE) ^Open

I have approached Samsung authorised service centre "A.Q.TECHNO SERVICE" located at Ramanthapur, Hyderabad ( centre ph.no: **********) for solving the washing machine spin (drier) problem. My complaint no. *****. They sent the technician name ...

Apr 11, 2019 by A.VISHWAROOPAM

Promised channel not showing (Independent Tv) ^Open

My consumer no is ***************. I purchased it in the month of ** January ****, for the plan of * year. The free service of channel list given but after * month my important channels stopped working. Out of that which is of no use to continu...

Apr 10, 2019 by Chandan Kumar

Package not delivered (Lotus Electronics) ^Open

On *th Apr ****, we have put an order to get a cooler delivered with Invoice No. **R******* with the total cost **,*** Rs. It's been * days the order hasn't been delivered. Mr Lokesh ( Contact No. ***** *****) said the product was not in stock ...

Apr 10, 2019 by Anshul Thakur

New refrigerator failure to replaced (Godrej Appliances) ^Open

I purchased a Godrej refrigerator (***lt, edge pro ***) on **nd November ****. It's hardly been * months. One fine morning the cooling of the refrigerator was not working. On informing the service centre and after * to * days of follow up, the ...

Apr 10, 2019 by Gino Jose

Cooler not delivered (Ram Cooler) ^Open

I have booked cooler on **.**.** model no Eco *** for Rs ***** also paid delivery charges *** total amount paid *****. I continuously taking follow up for getting delivery on *.**.**. On the evening the concerned person confirmed to me that t...

Apr 10, 2019 by Amol Deshpande

Fraud done by the company (Independent Tv) ^Open

इंडिपेंडेंट टी.वी. सभी के साथ फ्रॉड कर रहा है और कस्टमर से पैसे लेकर कस्टमर कोई बात नही सुन रहा ...

Apr 09, 2019 by Sandeep katiyar

STB problem and channel is not coming (Indepandant Tv) ^Open

I purchase * connection for family members no one connection is working properly. The only *-* channel is coming in independent TV. When I try to call customer care they saying only busy....

Apr 09, 2019 by Shashi Kant

Product not delivered (Vasavi Furniture Industry) ^Open

Kishore from Vasavi furniture industry took an advance and has not delivered our bed for * months now. He doesn't pick up calls and then after some days will send some random excuse. We recently got married and relied on their services for our ...

Apr 09, 2019 by Harsh Aggarwal

Dish washer not working properly (LG Electronics) ^Open

I have a dishwasher which is in warranty and it is not cleaning the dishes properly. I have complained about this for the third time and still, nobody has bothered to visit my home to get it fixed. It is really frustrating that nobody is intere...

Apr 09, 2019 by Pranjal Pandey

AC is not working (Voltas Ac ) ^Open

I've purchased Voltas AC on **th Feb ****. It has not been working since I've purchased. Many technicians visited my home for the repair but they couldn't repair it as there is a product defect. I've contacted the Voltas customer service centre...

Apr 09, 2019 by Lokanath Reddy

No service of my water purifier (EUREKA FORBES LIMITED) ^Open

I purchased an Aquaguard Reviva RO in **** from Kolkata and have been using it since then with regular AMC. I moved to Kochi in **** and got it reinstalled with yearly renewed AMC. Repeatedly over the last * years, I have been noticing black co...

Apr 09, 2019 by NEENA R

Supply of defective AC (Voltas Ltd) ^Open

I had purchased Voltas Ltd Split AC *.* tonnes (Copper ***V SZS White) through Amazon.in online vide order number ***-*******-******* on dated **.**.****. The installed AC was defective and was replaced with lower model split AC in September **...

Apr 09, 2019 by Pradeep Darbari

Refrigerator not cooling sufficiently (Lg Refrigerator) ^Open

Dear District Consumer Affair, Subject: I need to file a case against LG Service regarding not taken proper action taken against my complaint. Purchased Commodity: LG DC *** L B***APZX SHINY STEEL (Refrigerator) Purchased Shop: Reliance Digi...

Apr 05, 2019 by Deepak Prasad

Unsatisfied with Product (Whirlpool India) ^Open

We have purchased multi door refrigerator for home need. With in ** months of time span it got repair thrice. We have raised complaint thrice through whirlpool customer care but no one is responding on this. Through dealer also we have raised ...

Jan 24, 2019 by ESUKAPALLI MALLESWAR REDDY

Services Not Provided (Reliance Big TV) ^Open

Reliance Big tv advertised in the newspaper to pay Rs *** advance to get a new dth connection booked and rest customers were supposed to pay at the time of installation. I made a payment of advance of Rs *** on **th of March **** through Payum...

Jan 11, 2019 by Parag Bhargava

Kent water purifier service (Kent Ro Systems) ^Open

i purchased kent water purifier in feb ****,.it found problem in water purifier after * months, i contact kent costumer care for many times but i did not get any response from them,.after so many called i got repaired from local water purifie...

Nov 10, 2018 by Raghavendra Sannasiddappa