Home Appliances Complaints
Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.
Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.
And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!
So to save yourself from all that trouble, we have come up with this article which will tell you:
- What are home-appliances complaints?
- What are some of the famous home-appliances companies in India?
- Types of home-appliances complaints. (Most common issues reported)
- How to resolve your home appliances complaints?
Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?
There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.
The complaint against home-appliances defects is termed as home-appliances complaints.
Famous Home Appliances Companies of India
Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.
The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.
Philips:
Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.
Whirlpool:
Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.
Samsung:
Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.
LG:
LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.
Haier:
Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.
Godrej:
Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.
Bajaj:
Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.
Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.
Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.
Most Common Issue Reported for Home Appliances Complaints
The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, repairs not done, service not provided etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.
Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.
Lets see the commonly reported home appliances complaints by consumers:
Faulty Appliances:
This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.
Refused Replacement:
Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.
No customer support:
Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.
Refund not received:
The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.
In some cases, a lot of people are even not receiving the cashback that was promised to them.
No service or replacement under warranty:
What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.
As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.
How to Resolve Home Appliances Complaints?
Step 1: File a formal complaint with your home appliance company:
The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.
The customer care number of some of these leading home appliance companies are :
whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100
Step 2: Write to company:
If raising a support ticket doesn't sound serious enough to you then you can send a written complaint via post or email to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.
Step 3: Send Legal Notice:
Consumers can send legal notice to Home Appliance Company in case it is unable to resolve their complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?
1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.
Step 4: File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.
If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.
It's Time For The Conclusion
Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!
In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service. We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!
Get your complaint sorted. File your Complaint at Voxya now!
Most Common Issue Reported for Home Appliances Complaints
Complaints
Godrej company isn't addressing our newly bought Air Conditioner (Godrej) Open
We continuously facing the water leakage problem from many days in the AC fitted in our shop. The technician who came for repair was unsuccessful in repairing it. Even after repeated complain they aren't sending anyone for repair. It is affecti...
Jul 18, 2019 by Rohit PG
Telling false price and then after get caught not cancelling the bill (Chakarvarty Electronics) Open
On **/**/**** I bought videotex ** inches smart TV from Chakravarty electronics in new road, Bhota Chowk, Hamirpur (h.p). He told me the price of TV was ** thousand including GST and it will cost around ***** after discount. So he made a bill o...
Jul 18, 2019 by Satish kumar
Videocon tv not power on and lcd lines (Videocon) Open
Videocon tv not power on. Before * months I have faced LCD lines. I complain to videocon service but still not done and after some days tv also not powered on. I again registered a complaint but still not done. Always says parts not available w...
Jul 17, 2019 by Ganesh
Asking for whole display change for a small spare part damage (Sony TV) Open
We bought a Sony LED TV KDL-**W***C on **-**-****. So it has been ~*.*yrs that we have bought. I have raised a complaint around ** days back and the technician has come on **-**-****. He confirmed that there is an issue with tcon board and it c...
Jul 14, 2019 by Pooja Kotagiri
Cheating people with excessive service charges (EUREKA FORBES LIMITED) Open
This company has blocked me on the facebook page as I had a complaint and were making people beware of their fraud. Since * yrs I'm constantly making complaints about this pathetic company on all social media platform as well as consumer grieva...
Jul 13, 2019 by Prachi
New fridge repair (Haier Fridge) Open
I have taken new Haier Fridge last year, after taking Fridge * time I have complained every they coming repair doing. Kindly make it replaced or refund money....
Jul 12, 2019 by Guruprasad j
Unresolved Samsung QLED TV issue which is under warranty (Samsung) Open
On **th June, a software update happened in my ** Inch Samsung QLED TV after which a thick vertical line started coming on my TV screen. The Samsung technician came next day took the pictures of the TV and told that its a motherboard failure. T...
Jul 05, 2019 by Rahul Jain
Split A/c Blue star (Blue Star India) Open
I have purchase split ac blue star co-model no. fs***AATX**A*****CSV***** on **.**.**** from Electronic Gallery */** Grover complex behind Neelam cinema Hisar @time of shown different model & big outer as well as a different model but when its ...
Jul 03, 2019 by Abhinav bharti
Amstrad ac not working (AMSTRAD) Open
Even after repeated complaints my AC cooling issue is still not corrected. It's a * months old ac and the company do not have proper service support. They claim to give cooling on ** degrees but cooling is even worse than a desert cooler. Pleas...
Jun 30, 2019 by Sachin Sharma
Mi 43 inch TV issue (Mi) Open
I purchased MI ** inch Led TV from MI Store Infinity Mall, Malad West, Mumbai on **th June ****. It was working fine till **rd June but I started facing display issue. I am getting a negative display. I called MI customer care *********** on **...
Jun 29, 2019 by Tajim Salmani
Mental harassment by LG customer care (LG AC) Open
RNP************ mental harassment **/**/**** **:**:** Would request you to please share the below with the highest possible authority in the LG service. Below is the complete chronology of the mental harassment I had to go through in the las...
Jun 28, 2019 by Varun Shah
Wrong washing machine delivered (Whirlpool India) Open
We purchased a whirlpool washing machine from the store on **th Jan ****. Store owner sent us the Mitashi company washing machine on **th Jan ****. We have bill mentioning whirlpool washing machine. We contacted the dealer as many times as I co...
Jun 27, 2019 by Anil Dhanotiya
Lock not repair in warranty period (Lg Refrigerator) Open
I have purchased a refrigerator from LG India at Jaipur, Rajasthan-****** on **.**.**** paying *,**,***/- from great eastern, Jaipur, Rajasthan. During day one of installation their service team asking for AMC but I refused and asked them we ha...
Jun 26, 2019 by JUDHYAJIT JOSH
Parts not change by company (Videocon) Open
I belong to Distt Haridwar of Uttarakhand State. I purchase a window AC from Videocon company through a dealer on dated **-**-**** who model no-VWB**WX*QL, Sr. No – D****************. Now this AC is not working properly from **-**-****. When...
Jun 25, 2019 by VINAY KUMAR
Led TV not replaced (Philips Electronics Ltd) Open
On November *, ****, I bought a Philips **" flat-screen LED Tv, serial number ******************, at Sargam electronics store in N.delhi, for Rs. *****. The product does not function properly. It did not display any picture at all. I am very di...
Jun 24, 2019 by SANJEEV KUMAR SONI
Faulty product received (Reliance Smart Store) Open
I bought * ac from reliance smart and both were defective.*st time I bought Voltas *.* ton ac which was not cooling properly. After a lot of harassments going in & out at reliance smart, I got the replacement of the product in which they refuse...
Jun 23, 2019 by Rahul Sharma
Cooler is in guarantee period but faces lots of problem and technician is asking for money (Hindware) Open
I purchased Hindware cooler * year ago. Some time ago fan was not working and it's generating a sound. The fan screw was loose I call the customer care many times and he sends an engineer. He told that due to its product it happens after it wil...
Jun 20, 2019 by Shrashti
Faulty Kent RO Systems (Kent Ro Systems) Open
I had purchased a brand new Kent Grand Plus on **th February ****. It has been repaired * times since I purchased. It is again not working and has raised this issue to them. In return, I was threatened by the local service centre in the name of...
Jun 20, 2019 by MOHAMMAD Gishan Khan
Ac not cooling properly (O GENERAL AC (WINDOW 2 TON) ) Open
I have purchased an ac (ogeneral window-* ton) before * months. Ac cooling is very low like a cooler. I have a complaint in customer care of ogeneral ac. After * complaints the engineer came and he said ac is working properly and closed the com...
Jun 18, 2019 by Rajesh Kumar Vishwakarma
New lg refrigerator defective (Lg Electronics India Pvt Ltd.) Open
We purchased a new LG refrigerator on **.**.**** from APS Mall Saharanpur. The purchase bills attached for your kind perusal. *. From the very *nd-day post delivery & installation this piece started making noise. We called APS many times to ...
Jun 17, 2019 by Deepanshu Dutta
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's