Education Complaints
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.
Famous Edutech and Online Education Companies of India
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
Most Common Edutech and Online Education Complaints
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
How to resolve Education Complaints?
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.
Complaints
Return our valuable money (Byju s) Open
With reference to your byjus tution online classes I had subscribed subscription for tution classes on **.**.**** For the student *. Bhavya choudhary *. Lalit choudhary I had given payment of rs. *****/-(eighty th...
Aug 07, 2022 by Jaykishan M Choudhary
No refund for 4 month (Lido Learning) Open
I was informed that no question ask policy for stopping a lido class with ***% refund. But they are stick with their a promise, a money looters and bank is supporting them to have a business in digital platform....
Aug 01, 2022 by Nandakumar
Offering fake courses (Simplilearn) Open
I joined for Simplilearn PGDM post graduation in digital marketing course few months back . I wasn’t able to pay **,*** the fee as it should be paid on single time. Then they retargered me and made telephone interview and all telling it’s a...
Aug 01, 2022 by Meharshad
Refund not credited (Byjus) Open
I like to bring to your notice about the false promises made by Byjus online coaching company. On ** June **** this person named Mr Milland Chourasia came to my house in bhowali. Meeting with Mr Milland was scheduled online after I received cal...
Jul 24, 2022 by Harpreet singh
Upgrad cancellation of course (upgrad) Open
Upgrad had convinced me to take up MS computer science. They called me several time in office hours to take up this course. At the time of admission i asked them whether it is valid in India for further studies. They said it is valid. But after...
Jul 15, 2022 by Ashvini Mahajan
For cancellation of byjus course and stop the emi (Byju's Ed-tech company) Open
.H *M*?/> .*K,?/> ,**A* .'M/ *M*&G* *G .H(G &?*,* **** .H ,>B* M*>*G* *G /B*@**@ *?&@ .@!?/. > K*M* *?/> %> **,*** .G ?*> .A*G **** !> ( *G.G *> *?/> /> %> (M*K(G .AG %*M! *>*M@ &?$M/ ,?**> +>(G* *?.?G! *G *K( &?*>...
Jul 08, 2022 by Priyanka Mahobiya
Refund and cancel subscription (Byjus) Open
I want to cancel my subscription and have been calling on customer support service from the past ** days. . I tried calling the counsellor Aman Kumar but he misbehaved with me and told i dont remember who are you and after that he is not pickin...
Jul 07, 2022 by Surbhi khalkho
Cancellation byjus classes (BYjus class) Open
Dear Sir, Byjus Order I'd - BYJSSE********* Order received date **-Jun-** Students Name- Aditya Parent Name-Manoj Mourya Register number -********** Register email ID -darkgaming*****@gmail.com I want to cancel my product immediately .no...
Jul 02, 2022 by Manoj Mourya
Instuion doesn t refund my money (Ufaber Edutech Private Limited) Open
This is know as fluentlife I am taking the admission on ** April **** in * Month Basic English Course, in this course a trainer along with and a app which help to do some task ,so after *-* class I am issue with app when I am complaining th...
Jun 24, 2022 by Amit Nath Sharma
Complain id 153062 not yet resolved and byjus team replied as resolved (Byjus learning app) Open
COMPLAIN ID ****** not yet resolve by byjus team. and replied to you as resolved. please do the needful....
Jun 19, 2022 by NAVIN KUMAR SHINHA
REFUND and CANCELLATION OF EMI (Lido Learning) Open
I enrolled a course for my younger brother, Dhruv Subramanian. It has been more than * months now. My issue is not resolved. I have applied for a Refund request in their website which states, 'The refund will be processed within ** days'. Now n...
Jun 16, 2022 by Deepak Subramanian
Lido did not refund money Cheated (Lido Learning) Open
Student Name: Harini Battu Registered Mobile Number: ********** we have registered for Lido online classes Young Leader's Scholarship Program by paying the fees of Rs.*****/- on *rd May **** (HDFC bank emi transaction with ** months EMI Rs.*...
May 29, 2022 by Gunasekhar Reddy
I want to refund my invested amount (Extramarks) Open
I did my admission of my ward in extramarks after attending in class my son complaint that I am not understanding during online class on that very day I made a complaint and asked them to refund my earnest money of Rs ***** .After repeated requ...
May 23, 2022 by Mirza younis ahmad
Order punched and delivery assured by 3 senior managers but still classes of AAKASH BYJUS class 12 J (Think and Learn Pvt Ltd BYJUS) Open
*)I am a premium Byjus student enrolled in JEE(**+**) since ****(for JEE ****) and am a student of Byjus since ****. The enrollment is on number: ********** . *) Due to an issue with my class ** part of the program I first reached out to Byj...
May 22, 2022 by Mohammad Anas Faisal
School s COVID19 Pandemic 15 discount for as per Karnataka High Court Verdicts (Global International School Whitefield Bangalore) Open
Due to the COVID-** Pandemic, all school started online education for their students. In our case, it was particularly “Global Indian International School, Whitefield Bangalore” also popularly known as GIIS – Whitefield, Bangalore. Due to...
May 22, 2022 by Mintu Kumar Poddar
Refund not credited (Lido Learning) Open
As per lido Learning refund should be credit within ** days but ** months completed refund not received yet...
Mar 15, 2022 by Chandrakanta Dalabehera
Unauthorised Loan raised through fraud (Lido Learning) Open
Hi! myself Pankaj Kumar Paswan would like to inform You that i had enrolled my children for free trial coding class of LIDO in the month of December ** . At the time of enrollment and continue coding classes i had clearly informed to Lido Learn...
Mar 09, 2022 by Pankaj Kumar
Refund is not done and Invoice not shared as promised (Byjus Company ) Open
hi i have taken byjus Subscription for my kid she studying UKG ,mr swaroop raju from byjus sales person who coordinate with me initially and he has promised us UKG is Complimentary and From *Grade to *th Grade charges are Rs-*****-/- and Math'...
Feb 28, 2022 by Sathish N
Refund denied for the MSc course not registered enrolled (Upgrad Education Private Limited) Open
I registered for PGDML and Msc in upgrad in oct-**** batch and paid full fee of Rs.******. However i am able to complete only PGDML and not Msc course due to my personal situation/work pressure/financial situation during this corona pandemic....
Feb 19, 2022 by Alagesan Palani
Class unenroll and refund (Lido Learning) Open
I have been massaging Akash Ghosh to unenroll the lido class since day one. Later also told Madam Sonal Singh that I want to cancel this class. he says to mail, I ask for a refund by Unenrolling through mail. I apply to call back through lido ...
Feb 14, 2022 by Md Kamaluddin Ahamed
Return of Byjus learn station (Byjus) Closed
We took a Bujus learn station for our * year old kid which we thought will be beneficial for our kid. But our kid got addicted to it, we emailed Byjus to return it they said there is a ** days trial period before which they can't return. Waitin...
Jul 16, 2021 by Shikha Biswas
Fake promise of staff and unsatisfied reply for cancellation (Byjus learning app) Closed
Hello sir/madam, I'am Mohamed Azeem from Tamilnadu. One of Byjus staff contact my father and convinced him to join me to the online course for **th std. At the starting itself we refused to the salesman and informed him that we ca...
Jul 14, 2021 by Zahir Hussain
Cancellation of course (Byjus ias) Closed
I have booked a course on byjus (ias hindi) , and a day after i asked them to cancel the course , but every time i call to executive they tell me (back team regarding cancellation process will call you in ** hours) , now its been more then * da...
Jul 14, 2021 by Rohit Choudhary
Not responding cancellation request and harassing by making several calls for EMI payment (Byjus Company ) Closed
I want to lodge a complain against Byjus company for The following reasons- *. Not responding our request for cancellation of Byjus online learning programme inspite of our several request by mails and phone calls for cancellation . *. Harass...
Jul 13, 2021 by Dr Padma Borgohain
I told to cancelled lot of times.there not cancelling my request simply emi bouncing.i mail also no use .kindly consider high escalated mail.simply emi hitting to my account.i am not able to talk there customer care .there not supporting.i am n...
Jul 08, 2021 by TANVEER PASHA
Workbooks not received (Byjus ias) Closed
I have purchased for my daughter course for LKG CLASS on ** May ****. It is more than a month and I have still not received workbooks for the course. I have called them more than ** times. But no resolution has been provided. Kindly help. ...
Jul 01, 2021 by Swati Chhikara
Money Refund Issues (Byjus) Closed
The amount of ***** was paid for the byju's classes in an oral agreement of **-day trial..but was informed about the starting date of classes after * week..now not able to get the refund....
Jun 30, 2021 by VENKATESH
About fake promise of staffs and unsatisfied reply for cancellation (Byjus) Closed
Hello sir/madam Iam Rubia from tamilnadu. We have ordered byjus Neet course through a mediator . At the starting itself we refused but the manager told that you can use it for ** days and can return if you not like it....
Jun 28, 2021 by Regina Kumaresan
Torturing the employee (Byjus) Closed
My cousin joined byjus as BDT and what you people do are pathetic. You treat them like slaves. You pay them good but what the hell is this ** to ** hours work??? Don't you have some kind of humanity. You dont even give them a tea break. You l...
Jun 26, 2021 by Amsham
Money not refunded (Simplilearn) Closed
After registered for Data Scientist, AI courses in Simplilearn for ***** rupees. I attended two classes and could not continue as I have eye issues. I contacted simplilearn account manager . But they are not willing to refund amount. Now I star...
Jun 26, 2021 by Satya
Batch is not assigned (Byjus learning app) Closed
My brother was enrolled in Byju's for class *,* and ** but he is not assigned any class for class *. He is unable to attend any of the online classes due to this ...
Jun 22, 2021 by Jeevan
False commitment (Byjus ias) Closed
As i demanded for a refund as the tab provided by byjus was not working for * months,they offered me an extension of the course and to which I agreed, then they sent me an email as well , and now they are saying that they have agreed on allowin...
Jun 21, 2021 by Pratik raj
Refund of Big Data Engineer Course on SimpliLearn (Simplilearn) Closed
I purchased a "Big Data Engineer" course on SimpliLearn on ** May **** and raised a request for a refund on **st May ****. They have mentioned in the refund policy that to get the refund you must not have downloaded any E-book from the content ...
Jun 18, 2021 by Gayatri Gupta
Want refund ofand the cancellation of EMI as well as order of tablet (Byjus) Closed
I want to cancel my order which was was completed yesterday at *:** Am. Actually i'm shifting in a boarding school along with my brother. So there the gadgets are not allowed. So that's the genuine reason why I want to cancel my order. I have p...
Jun 10, 2021 by Aman
Materials didn t get (Byjus) Closed
After submitting money and documentation I didn't get the materials. But my counselor told me that you will get the materials in * June **** . And from that day sir is not replying my messages , no calls , no answer of calls....
Jun 08, 2021 by Yasmin
Misleading of customer by BYJus (Byjus) Closed
Dear Sir, I have been opted for free counselling class in BYJUS for my child on **/**/**** and Mr. Vineet Bhardwaj from BYJUS taken an audio - video class. Through counselling secession Mr. Vineet Bhardwaj asked for Rs. ****/- for free trial cl...
Jun 04, 2021 by Bipul Barman
Byjus return and refund (Byjus ias) Closed
Byjus took Rs. **** from us as a downpayment for the course and the remaining amount is due via EMI, I was in contact with one person who had originally sold is the course, who also assured us that any issue will be solved by her, I was told th...
May 24, 2021 by Aditi Jain
Harrasment and no refund BYJU s (Byju) Closed
I purchased byju's course for my nephew in March **** for class Xth (Aman Singh). Post purchasing the course my family was hit by covid and we cld nt send the tablet/study material to our nephew who does not live with us. We requested a refund ...
May 19, 2021 by Anshul Singh
Cancellation of my byjus products after 3 months (Byju ias) Closed
I had purchased ** Feb ** new byjus ias course in hindi medium, course completed date is ** Dec ****. But byjus products is not fair and not good. The material and matter is very old version. so i decided cancel....
May 13, 2021 by Vinod Kumar
Refund (Byjus learning app) Closed
Humne byjus ka pura product vapas kar diya hai lekin abhi tak byjus ki taraf se koi call nhi aaya h or hamara paisa bhi refund nahi hua hai EMI ki date bhi cancel nahi karayi gayi h ...
May 08, 2021 by Anuj singh
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's