How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.
Famous Edutech and Online Education Companies of India
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Whitehat Junior
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
Most Common Edutech and Online Education Complaints
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
How to resolve Education Complaints?
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.
BYJU’S representative Ishant Rawat visited my house on **.**.**. He processed the registration and get forms signed by me stating that it was registration formality. In our meeting he insists me, Madam, if you purchase now immediately (For Gr...
Aug 21, 2019 by Megha
This is complaint/fraud regarding returning of product to Byjus. Person Name Mr Ansh from Byju's, Bangalore (Ph- ***********) visited our house regarding the selling of Byjus study material tablet (INR *****) as he told us if we didn't like the...
Aug 14, 2019 by Shailendra Mohan
I paid a fee for a course called Google cloud certification training in Intellipaat. I did not attend the course nor gone through online web content. I have requested multiple times for the refund. But they have been denying to refund. ...
Aug 02, 2019 by Purushotham Namani
I bought a certification course from simplilearn and the exam passing criteria was **% and I got **% marks in the exam. But they still failed me and when I asked them they said that now they have changed the requirements and they forgot to upda...
Jul 29, 2019 by Sunil Joshi
To whom it may concern This mail is regarding complaining against your system miss commitment and keeping us in dark about the the delivery of your product. Your executive Mr Ashish diman came to explain about your byju’s product from class ...
Jul 25, 2019 by Mohit goswami
Mene Jaipur se RAS ki coaching start ki thi Toppers ** institute se ** june **** ko. Shuru mai jab baat hui to inhone bola tha ki abi jo bachhe hai unke sath beth jao kuch din mai naya batch start krenge. Lekin ab **,*** Rs. fees lene k baad mn...
Jul 21, 2019 by Sandeep Naysrania
Last Sep ****, I got a call from Byjus by asking the details of my children and their educational background. Byjus representative said their company offering some assistance free trial basis for the children. Later in the evening, he came to m...
Jul 19, 2019 by Rajesh M Pillai
I have purchase Anthropology course for the * Years from Byju's vide Invoice No BYJUS******************* dated **-**-**** for Rs. *****/-. from Senior Eduction Counseller Abhisheh Shah Mumbai. He explained me course are ** Installment @ **** w...
Jul 19, 2019 by Tarun Barot
We were cheated by Byju’s employee Mr Shivam who gave us so many false promises that their team will come to our house and counsel our children. In the bargain they asked for my wife’s passbook & took few signatures and applied for loan for...
Jul 17, 2019 by PREM LAL SAINI
Dear Anurag, Sr.Manager With reference to our order No. *********, prasamsa sambathula , we have made several requests over phone and through mail. All our requests were within the time and recorded i.e right from **th day from our subscrip...
Jul 17, 2019 by S RAJESH
The merchant Bijus The Learning App setup ** month EMI from my credit card. I have to cancel the product, but the merchant doesn't want to refund into my credit card and close EMI....
Jul 15, 2019 by HARESH
I am writing this to let you know about the fraud I faced with Y-axis consultancy. I approached y-axis consultancy to pursue my masters abroad. Upon discussing with them, they've asked me to make a payment of ***** rupees for the entire process...
Jul 13, 2019 by Meghana
BUJUS are not refunding the money and are also not paying much attention to it . They are totally fraud. I have mailed them but they did not reply. I also called them twice a day for * consecutive days but they are telling that you will get a c...
Jul 11, 2019 by KAMAL KUKREJA
I have enrolled in udacity pro (* months) by paying ****** INR which is equal to ***** dollars on February **th. My first nano degree starts from **th March and I have completed my first data analyst nano degree on **st. So after graduating, I ...
Jul 05, 2019 by Devarasetti kali prasad
Sir on ** june **** your employee is come to my home and can introduce the package of ***** for *th class whole year and i agree and pay the advance money of **** through paytm and remaining amount through emi by bank account detail but after *...
Jun 29, 2019 by Sunny sehrawat
I purchased IAS kit with order I'd TNL************, in the name of Amisha pokharna. I am not satisfied from this materials and services, so I want to return the order with refunded money. I have paid EMI for ** months, it was purchased on **-**...
Jun 28, 2019 by Amisha pokharna
I ordered BYJU'S CBSE class *-* on K-** Lenovo Tablet. I paid a down payment of Rs **** on **th Jan ****. Till date, I did not receive the product nor they returned money yet. I contacted Byju's several times but no response yet. Counsellor Na...
Jun 27, 2019 by Ashok Pradhan
It applied for Byjus course under the influence of the Mr Jagdish M. His Byjus Employed ID No ******** we got it on * May ****. He said that time you are not satisfied with the product I will cancel the product and return your money. After two...
Jun 26, 2019 by JAIBIR SINGH
Byjus company agent Mr Jagdish I'd no ******** contact me or give big India for education meter. He gave BYJU'S scholarship on **** thousand cash payment. He said if you do not like the product I will return the product. I was informed to retur...
Jun 25, 2019 by Jaibir Singh
One of representative Vishal Prabhakar from Byjus forcefully come to our house to do session then he has taken registration fees also done enrollment with CAPITAL FLOAT company, now we want to cancel this product but he is not answering our pho...
Jun 24, 2019 by Tanaya virkar
How to file a complaint against Company?