How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.
Famous Edutech and Online Education Companies of India
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Whitehat Junior
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
Most Common Edutech and Online Education Complaints
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
How to resolve Education Complaints?
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.
Refund issues by Extra marks (Extra marks ) Open
Extra Marks Mentor Mr. Soumik Saw personally visited my home on dated **/**/**** and convinced us to purchase their * year ICSC class-V level education package through electronic gadget(Order ID:-*f**e*-*******)course fees worth of Rs.*****/-wh...
Nov 06, 2019 by DIPANJAN SUR
Change of examination center without information (FIITJEE Institute) Open
I have applied for my son, for the Big Bang test conducted by FIITJEE institute towards the admission into **th standard in national wise. test date was **th October and the student should report by *.** AM as per hall ticket at the examination...
Oct 26, 2019 by Sreenivasa reddy
Too much Fees charged (Richmondd global school) Open
The school charges annual fees every year...and at the time of quarterly fees payment, on the name of development fees, practical charges, IT charges, they charge so much amount from the parents. I want to complain against the Richmond global ...
Oct 18, 2019 by Prinkal goyal
Received wrong Documents and a year of Harassment (Suresh Gyan Vihar UniversityDE) Open
My name is Simmi Jaiswal and I have enrolled for MBA in HR in October **** through SGVU (Enrollment no-sgvu**D*********). I am writing you this mail to show you my pathetic condition due to mismanagement and lack of proper support to the studen...
Oct 04, 2019 by Simmi jaiswal
Carpenter fraudulant quality material with no service within a month (Krishna Kitchen And Interior) Open
I gave a furnishing contract to this carpenter for my * bhk flat and to my surprise the work he did in kithcen started falling out as well as getting rusted .he also promised me few more work which is still pending and from last two months he i...
Sep 23, 2019 by Pankaj mishra
Substandard coaching classes refusing refund (Techavera Solutions) Open
I reached out to Techavera as a working professional looking for GATE coaching in Statistics (ST) on weekends; Techavera advertises themselves as providing coaching for all kinds of competitive exams as well as professional courses. *. I was ...
Sep 17, 2019 by Hardik Shah
Recovery of dues (Rps International School Sector 89 Gurgaon) Open
I have rendered services by supplying Bags and Watches to school during February **** and services were duly performed for Rs *,*** and Rs ***** respectively. After multiple follow ups I have not received any payment till date. I met several ti...
Sep 12, 2019 by Anuradha Chandgothia
Services are not as promised (Careers360.com) Open
On ** July ****, I purchased a package for jee **** from careers***.com.They were the one who approached me and told that you would get daily live classes and doubt solving classes. But there are only video lectures in the package. They also to...
Sep 04, 2019 by Mohammad zaki
RGPV degree not delivered (RGPV) Open
I have applied for my engineering degree before *.* years but did not get till now, I went to RGPV but they are saying we are not responsible for that even not given me speed post tracking ID so that I can track it. Please help me....
Sep 04, 2019 by Sulabh Jain
Online course not completed (Ventet Educare ) Open
Applied for online web designing course in April ****. Paid full fees in advance. Course started on * June but discontinued after about * sessions. Faculty stopped responding till date. Entire holiday period spoilt....
Sep 01, 2019 by Yashik Chauhan
Money not refunded (Vedantu) Open
I have enrolled for a course worth Rs ***** at Vedantu.They have told me that they refund my money if I don't like their classes.I have paid Rs **** through paytm on ** August ****. I attended their classes but I am unable to understand their c...
Aug 31, 2019 by Harshit Gupta
Case against Geetanjali Olympiad Schools – after 2 yrs no improvement on my child (Geetanjali Olympiad Schools ) Open
Respected Sir(Consumer court), While taking admission(****) for I class in the school, I spoke to Geetanjali Olympiad Schools, High school branch, Vivekananda agar branch principle – Misses. Gayatri. I am expecting improvement in Reading and ...
Aug 29, 2019 by Rajesh Burra
Not giving original certificate for 4 years (R S S College Of Technology And Management ) Open
Aug 28, 2019 by Brajendra Pratap Singh
College not returning the money (Vindya Gurukul College) Open
Mera b.Ed me admission lena tha rank kam hone ki vajah se nhi ho paya. Lekin college wale fees le liye ab vo college wale paise ruturn nhi kar rhe hai. Bol rhe hai ki university dega hmlog ke pas paise nhi hai sirf notanki kar rhe hai....
Aug 27, 2019 by Mala
Tution fees not refunded (Akash Institute ) Open
We did not got any intimation as to when the class will begin as it is already May and still there is no update from your side. We had paid Rs.**,*** in the March and request you to refund the same as we had placed him in other tutrioal class ...
Aug 27, 2019 by Pankaj Bhan
Admission to BIBS withdrawn the next day got no refund (Bengal Institute Of Business Studies (bibs)) Open
My ward Pratik Banik got admitted in Bengal Institute of Business Studies (BIBS) Kolkata for pursuing * years MBA program on Friday, **st June ****. We changed our mind not to continue there during the week-end due to some personal family orien...
Aug 26, 2019 by Dipak Banik
Complain against NIPS collage Allahabad for conducting a cheating in main examination (Nips College Allahabad ) Open
I am a student of BCA *rd year Swami Vivekanand Subharti University affiliated with NIPS college Allahabad. I want to complain against the institute for asking unnecessary amounts to provide cheating in the examination ** August to ** September...
Aug 24, 2019 by Sushil Lugun
Company done fraud (Varun Beverages Ltd) Open
I am student of jamia hamdard univeristy doing my graduation along with that i was doing web designing course in chirag delhi for * months duration in dice academy which is of cost **,*** and i used to pay it in installment of **** per month ....
Aug 24, 2019 by Zuaib akhtar
Didn't give access to online class (Prep Insta Website) Open
I paid Prep Insta Website to **** for getting online classes. After payment they doesn't give me access. I lost my money. I need my money back....
Aug 24, 2019 by Anupama Wilson
Not giving original certificates (Nallamallareddy engineering college) Open
I recently joined in Nallamallareddi engineering college for MTech. But due to my family problems, I want to cancel my admission but the college demand two years fee otherwise my certificates will not give back. Please help me....
Aug 19, 2019 by THOTAKOORI SUMAN
Course completion certificate not issuing from the university (Madurai kamraj university) Closed
Sir my self G Rajendra Prasad completed BCA from madurai kamaraj university in APR **** since then iam awaiting for CC in **** for one of my mail they replied me that your fees is due of Rs ****/- and i paid the same in ** Oct **** but they did...
Apr 10, 2021 by G RAJENDRA PRASAD
BYJUS REFUSING REFUND AFTER GETTING RETURNED PRODUCT (Byjus) Closed
BYJUS Team forced me to join in Byjus learning by giving false statement and after admission, I realised that they fooled me, then I tried to cancel the course immediately but I could not reach the Byjus team for more than a month because they...
Apr 09, 2021 by MOORTHI M
Byjus not refunding fees even when cancelled in trial period (Byjus) Closed
Want to raise a complaint against Byjus. I booked a course by credit card no cost emi payment. After transaction i got a msg displaying taxes and processing charges. I immediately asked for refund(they have a freelook period of ** days) yet my ...
Apr 06, 2021 by Suman Mishra
Not cancelled the subscription (Byjus Learning Online Products) Closed
I ordered a neet **&** package from byjus. Their councillor come at my home and told us to take subscription right now and in future if we don't like their product we cancel within ** days of trial . We agreed and take subscription from them fo...
Apr 03, 2021 by Khushboo Sharma
PAYMENTS MADE BUT REFUSED BY BYJUS (Byjus Learning Online Products) Closed
I have made the payment of ***** rupees through phone pe from my Axis Bank Account on *th March to buy online learning kit including the tab for my daughter who is studying in class ** this year.. Till date ** days passed but all BYJUS authorit...
Mar 30, 2021 by SREEDHARA SAMAL
Cancellation of course and refund of security deposite (byjus tab) Closed
They used parliamentary language, not refunding my security deposit,...
Mar 21, 2021 by Hakim Akhtar Hussain
Forcing for Admission by giving false statement (Byjus learning) Closed
Byjus team forced me for admission by giving the false promise, then I was realized and tried to cancel the admission immediately but byjus team refusing to cancel and not responding phone calls. I have sent a lot of emails to the customer supp...
Mar 21, 2021 by MOORTHI M
No swimming classes available (Fitso seals) Closed
I wanted to learn swimming. So, I searched on internet and then I got to know about fitso. I raised a query at their website and their team member contacted me and told me about their services. She suggested me to buy a package of Rs. **** dura...
Mar 18, 2021 by Pratibha arora
Course cancellation for having brain tumour (Byjus) Closed
I am having * brain tumours and doctors informing to not to do any courses as * brain surgery as already been done. And we are arranging money for othe * operations. Even having these problems and sending them all the medical reports, they are ...
Mar 16, 2021 by Praveena B
Byjus not cancelling the course (Byjus) Closed
December **** continuesly mentor called from byjus to buy a course for my son who is studying in *nd standard. When I committed told that person if that course is not interested by my son then will cancel the course.at the time mentor told that...
Mar 15, 2021 by R Viswanathan
Upgrad fail to deliver they have promised (Upgrad Education Private Limited) Closed
Upgrad charged me * lac Rs for PG diploma in Datascience from IIITB but eventually they fail to deliver what was promised to me I have made several emails and calls spent * months contacting them they fail to get back m refund instead asked me...
Feb 27, 2021 by Sidhartha sindam
Didn t deliver the service what they promised (Byjus ias) Closed
While booking the product they said language can be changed at any point of time if do not like , like Hindi to English or vise versa . Once I receive the the product immediately I informed the councelor to change the product he said he will ge...
Feb 26, 2021 by Deepak Kumar Mahato
Byjuys Tablet course Cancellation (Byju) Closed
I have opted for Byjuys tablet course on September ****.but I tried reaching out to Byjuys to cancel the subscription and loan Emi as the course content and materials they are providing as part of this course is almost available for free in the...
Feb 19, 2021 by Sangeetha
Insufficient Incorrect Misinformation provided for MSc data Science Degree by Upgrad (Upgrad Education Private Limited) Closed
I wanted to highlight the trouble i faced by enrolling for a Masters Program in Upgrad, The fee for the course is ****** and I opted for a Master in Data Science degree through LJMU University. I Was not told or given any details all i was told...
Feb 15, 2021 by Deepak Raj
Cacellation refund (Byjus Learning Online Products) Closed
To enroll into Class * for the academic year ****-**, I paid the amount of **** rs as caution deposit into Byjus for my Kid. I request a demo class for a month , I was told that there is no demo class for Class * and * Students, so I deci...
Feb 12, 2021 by Dinesh babu
FRAUD SIGUNATURE (Byjus learning app) Closed
I bought neet course because the counselor promise me to give live classes and many, after buying course I would not get live classes, then I want to cancellation of my neet course and want stopping emi of bank ...
Jan 28, 2021 by GOWTHAM
Cancellation of subscription (Byjus ias) Closed
I have subscribed for byjus IAS, it was been told that there will be live classes and test every ** days.I dont see any live class..they arrahe current affairs webinar once in a while. For the static portion there are no live classes,only recor...
Jan 26, 2021 by Anamika
Fee refund on cancellation of application before last date (IGNOU (Indira Gandhi National Open University)) Closed
I'm student of PGDRD course in IGNOU and registered for PGDAST course for July ****. Paid my fees via phonepe. on the same day I came to know that I'm not eligible for two courses in the same year and they cancelled my PGDAST course. on the las...
Jan 17, 2021 by Aditya Gorti
BAD SERVICE BY BYJUS (Byjus) Closed
I AM PURCHASE A STUDY MATERIALS FROM BYJUS COUNCILORS MR RISHAV RAJ ALL PAPER DONE EMI START SOME THING TWO MONTH GOING NO ANY CALL ATEND BY BY MENTOR SO STUDY IS COMLETLY CLOSE BUT EMI DEBITED IN MY ACCOUNT SO I WANT TO REFUND MY MONEY...
Jan 03, 2021 by ANIL KUMAR BHARTI
Course cancellation regarding (Byjus) Closed
I have purchased byju's ias tablet course for **** in August for Rs *****. Due to financial reasons, my mom couldn't able to pay the fee further and we asked byju's to cancel my course from October *nd week. Also she's is a single parent, she c...
Dec 12, 2020 by Shanthini Priya
How to file a complaint against Company?
"Thank you Voxya Team for the quick action on my complaint. Due to the legal notice, Kurlon has replaced the mattress with a new one. Hope this will be of a better quality!"
Complaint filed against: Kurlon Mattress