Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

Education loss done (Bseb Patna) ^Open

Mai bihar bord se inter me **** me exam diya tha jisme mera name galat tha exam dene se pahle v name sudhare ke liye admit card ka photo copy v diya par name nahi sudhara gaya. Fir mai board office se name sudharne ke liye gaya waha se sudhar h...

Jul 19, 2019 by Mitrranjan Kumar

Regarding school management (Pdng College) ^Open

मेरे दोनों बच्चो का एडमिशन लेने के बाद अप्रैल से जूलाई तक की फीस और वाहन शुल्क ड्रेस और books लेने...

Jul 18, 2019 by Dinesh Kumar tiwari

Online fraud and cheating (Saptrainings.in) ^Open

Complaint against online fraud and cheating. I am working in an IT company here in Hyderabad. I was looking for online SAP training for quite a few times. I made a number of queries in different institutes within India. On **/**/**** I received...

Jul 18, 2019 by Abhishek Rout

Fraud by private college (Gandhi Institute of Engineering and Technology Gunupur) ^Open

GIET, Gunupur which is an engineering college charged me a fee of Rs **,*** during my final year (****) for providing on-campus placement. This fee was refundable if I did not get any placement from the college. Eventually, I did not take any o...

Jul 14, 2019 by AMIT KUMAR SHARMA

Tutor fee not paid (Vms home tuition) ^Open

I am a registered user in the VMS home tuition app in Jabalpur, M.P. I have been assigned classes for home tuition of class X. I used to take * classes in a week for one hour. From ** May **** to ** June **** I have finished a total of ** class...

Jul 04, 2019 by JAY PRAKASH GEORGE

Refund of school fees paid to kidzonia credence international school (Kidzonia Credence International School) ^Open

I paid Rs. **,*** in * instalments for admission of my * years old daughter in Kidzonia Credence International School, Serilingampally, Hyderabad, Telangana State for her pre KG (Nursery) education during March **** to June ****. At the time of...

Jul 01, 2019 by BANSHI DHAR

Unnecessary and unauthorised way of exploitation regarding collection of fines (Priyadarshini College Of Education) ^Open

Administration demands for fines without reason and biasly hindering for an enrollment card. Even an application is demanded the forfeiture of the security deposit for the sum of amount Rs. **** which has been deposited immediately by the stude...

Jun 27, 2019 by Uday Thakur

Caution money not refunded (Akash Institute ) ^Open

The Akash institute branch at Bhubaneswar has taken caution money while admission for medical examination preparation. They told this is the refundable deposit. Now they are not listening. The receipt we put on attachment....

Jun 26, 2019 by Priyabrata lenka

Refund not given (St. Edmunds College) ^Open

I was admitted to St. Edmunds, Shillong, in the BSc. programme on **th May **** but due to certain problems could continue my studies. So I asked for a refund from the school authorities on **th June ****. According to the UGC notification whic...

Jun 25, 2019 by Joydeep Paul

Fees not refunded (Neetprep online coaching for pre medical test) ^Open

I purchased this course but after ** days I left the course and I requested to them for a refund but they refused and no response after left the course initially they call me and assured for refu* but later they denied....

Jun 18, 2019 by Shyam lal suthar

Payment for online exam successful but not able to apply for exam (Anglo Eastern College) ^Open

I applied for Online exam for DNS August batch at Anglo Eastern college using their website www.angloeasterncollege.com. After that, I received a mail from them regarding the successful application and for payment of fees. The Dashboard, as wel...

Jun 10, 2019 by Deepanshu Pandey

Coaching institute not refund my money (Apex medicode training institute) ^Open

I went to Ameerpet medical coding training centre apex medicode. I paid *k for *-month coaching. But I went * days only and discontinued because of poor teaching. So that I informed him after * days. He said he will refund my money. But now he ...

May 30, 2019 by Dhanalakshmi

Poor response and denial of refund (Sahaa Coaching Centre) ^Open

I have joined German language class at Sahaa academy townhall Coimbatore India with payment of Rs.*****. After joining the class it is found that the teacher is not certified postponed classes and misses classes. They have not given any materia...

May 25, 2019 by Selva

No fee no classes issue against GJUS&THisar (GJUS&THisar) ^Open

We have already done M.sc. in advertising management and public relations but actually, this degree is invalid for any hpsc, hssc and other government jobs. So university of science and technology Hisar is going to organise one-month bridge cou...

May 22, 2019 by Naresh kunar

No drinking water and electricity in Women's University at Vijayapura Karnataka state (Akka Mahadevi Womens University Vijayapura Karnataka) ^Open

No drinking water and electricity in Women's University at Vijayapura Karnataka. ...

May 22, 2019 by Vijayalakshmi maidargi

BA degree certificate not received (IGNOU (Indira Gandhi National Open University)) ^Open

My enrolment no is ********* and I completed a BA degree in the year ****. I applied for **st ignou convocation and the following address is given to IGNOU for sending the certificate. MS MANI AIR FORCE STATION SAMANA TALUKA - JAMJODHPUR...

May 22, 2019 by Mani Shankar Mani

Admission not done (NALANDA OPEN UNIVERSITY) ^Open

I have passed the bed entrance test and get a letter in counselling but when I visited the college admission was rejected by the college. Then what is the value of counselling?...

May 13, 2019 by Aman Chain

Service not provided and refund is denied (Dina Udhayam) ^Open

We are running an educational institute in Vellore. We were approached last February by this daily newspaper Dina Udhayam regarding an Education Expo where we have to book a stall and represent our institute there. We were promised of good foot...

May 11, 2019 by Dr.S.Syed vasiullah

Untrusted scholarship website (Domains By Proxy LLC) ^Open

I recently opened a website which offered the scholarship for **th and **th pass students. The scholarship had the name of our prime minister. Actually, it all began when someone in one of my WhatsApp group sends a shortened link to allow us to...

May 04, 2019 by Abhishek

Fraudulent terms promised (Extramarks) ^Open

I purchased the Extramarks educational tab programme through agent company code E**** Hemant Kumar Mishra (Id attached). On terms that I will have to pay Rs *,*** per month EMI for ** months after Rs *,*** initial fee (total Rs **,***). I will ...

Apr 30, 2019 by Satendra Sharma

Byju s not returning their product tablet (Byjus) ^Closed

Byju's not returning their product (tablet) and not returning my money after * months of complain. Their product is not useful for my child and their behaviour is so arrogant. They do not reply in email and call back after *-* days of several ...

May 03, 2020 by Dwarka tiwari

Regarding cancellation of my order (Byjus Learning Online Products) ^Closed

I have purchased product of BYJUS on ** March **** and physically product received on ** March ****. After received the product my dougther was not satisfied with the product and after few days {** March ****} I have raised complaint to BYJUS c...

May 03, 2020 by Suresh Chandra

Misled by seller (Manoeuvre Education) ^Closed

I bought MH CET * year LAW MOCK TEST series from manoeuvre education and expiry date of tests was **th April but they Expired it on **th April . I am feeling purely MISLED ....

Apr 30, 2020 by Sejal Kishor Patil

Byjus IAS Course (Byjus) ^Closed

I would like to discontinue my Byjus IAS course ....

Apr 24, 2020 by Mamatha Gowda

Refund (Byjus learning app) ^Closed

I purchased application for daughter studying in * class.Due to language problem she is not able to understand the class. I return the app and all accessories by informing to councelor MR SWAPNIL. AND on various times to councelor who call me...

Apr 15, 2020 by Vijay Balaso Patil

Frequent change of mentors and policies (Byjus learning) ^Closed

To, Whom so ever it may concern… Name of student: xxxxx. Registered mobile number:xxxxx xxxxxx This is with regards to frequent change in mentors of my daughter, leading to huge discontinuity and lack of rhythm in the studies. My daugh...

Mar 27, 2020 by DR ANKUR KOTHARI

Return the courses (Byjus) ^Closed

I want to return the packaged by the byjus as company policy ** days return but now company not tack back that courses ...

Mar 25, 2020 by Sudhanshu goyal

Do not refund money (Byju ias) ^Closed

Girish More...

Mar 11, 2020 by Girish More

2 times EMI deduction in a month (Byjus) ^Closed

* times EMI deduction in a month since last * months. Told about this to their representatives but no response from there side. It is still continued. Even called their customer care number but they didn't responded on it. I paid * installmen...

Mar 10, 2020 by Soumya Dubey

Return of the tablet froud byjus customer care (Byjus) ^Closed

I had purchased Byjus class **th product for my son from Mr. Mudasir Hussain (representative of Byju's) with a written commitment that if we don't like the product; we can go for cancellation within ** days of delivery, and Byjus would refund ...

Mar 06, 2020 by Ashok kumar

Not return Byjus kit (Byju) ^Closed

My name dhaval Bhatti We have received our order kit on Dt -**-**-****. But it made my kid very disappointing.. The kit is easily catch heat while using it.. Also we have saw a video in which some of such teblet blast,so we are very terr...

Mar 01, 2020 by Dhaval Bhatti

No proper services from my college (Global Institute Of Engineering And Technology) ^Closed

Dear sir/Mam, My Name - V.Jalakandeeswarar My College Name - Global institute of engineering and technology Melvisharam Vellore Complaint against :- Mr. Suhash Correspondence I written a suicide letter and I tried a suicide attempt, b...

Feb 25, 2020 by V.Jalakandeeswar

Not cancel the course (Byjus learning) ^Closed

Last Sep ****, I got a call from Byjus by asking the details of my children and their educational background. Byjus representative said their company offering some assistance free trial basis for the children. He collected from me a sum of Rs. ...

Feb 13, 2020 by Modhi

Students treated as slaves (Amrita Vishwa Vidyapeetham) ^Closed

In Dept of Mechanical Engg., Coimbatore Ettimadai campus students voice shut completely. Professor torture students mentally through indirect means such as cancelling attendance, wantedly failing in subject, etc. Complained to HoD direcly but t...

Feb 07, 2020 by Mithun Vaisnav

Cancellation and refund (Byju ias) ^Closed

I have registered for BYJU'S on the demand that it could be cancelled within ** days if not satisfied but now it's more than ** days still they are telling us to wait for the cancellation and refund .It does not take this much time for cancella...

Jan 25, 2020 by Indrasena Bahoj

Cancellation of the emi for the product (Byjus- IAS ) ^Closed

I have purchased this tab and books in march but i requested to cancel it in the very next week. But their salespeople mr.rohit told me to use it one week more . After that again i requested him to cancel this thing. But that time he denies to ...

Jan 09, 2020 by Chahat garg

Cancellation of program (Byju ias) ^Closed

I purchase byju product on ** October but by using this l am not satisfied with this. Then on *st November l called to salesman Sourav sen who came to our home that l want to leave this study then he told me call me tomorrow.when l called to hi...

Jan 05, 2020 by Sheetal

Cancellation of program (Byju ias) ^Closed

Sir I am Sheetal . I buy products from byju . Then I am not satisfied with theirs service. Also my family condition d are not well from two months . I called to byju team to cancel it without refund but they are unable to cancel it. All know...

Jan 03, 2020 by Sheetal

Cancellation of Byjus Kit (Byjus learning app) ^Closed

I have ordered the Kit on **th Sep'** and my kit was delivered by Sep Month End. When i have ordered the kit, i was not explained about the return policy & Sales Executive Mr Ajay Sharma Committed there will be regular follow up from the mentor...

Dec 31, 2019 by VinothKumar R

Cancellation of services (Byjus- IAS ) ^Closed

I have purchased a Byjus learning app of IAS ENGLISH **** on Dt. **.**.**** Rt.no-TNL************ at that time I have paid a sum of RS *****/- through online banking and paid a installment on **.**.**,**.**.**,**.**.**** of RS ****/- since I ha...

Dec 27, 2019 by Rishabh mehra