Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

Refund not initiated (Byjus Company ) ^Open

I had sent a number of mail to the BYJUS TEAM for the refund of my order which I had already returned but didn't get a respond from their end also i am calling their customer care executive they are providing different email ids and some of th...

Jul 05, 2021 by Smriti Bhattacharjee

Education learning package not Provided (Vedantu com) ^Open

I have purchased package - Independent Reading and Expression from Vedantu Online on **th June.According to Vedantu policy we should be intimated with class scheduled within ** hours But unfortunately we have never notify with any details.Afte...

Jul 05, 2021 by Sonali Pradhan

University is refusing to complete my study (maharaja sayajirao university of baroda) ^Open

मैंने बड़ौदा से महाराजा सयाजीराव यूनिवर्सिटी टेक्सटाइल इंजीनियरिंग में पढ़ाई की , मेरा एडमि...

Jun 14, 2021 by Khushbu

Consumer concern not resolved (Simplilearn) ^Open

I suffered and still I'm suffering so much both mentally and emotionally because of Simplilearn. As a consumer my concerns were not heard by them and I'm still fighting for justice. I mailed them on my concern back in March **** and still I din...

Jun 07, 2021 by Abinaya

IAS not refunding Money ( IAS ) ^Open

I have enrolled for coaching in V*V IAS when SC decision came that they are giving an extra attempt to candidates but when SC cour order age barred candidates are no more eligible for extra attempt I asked for a refund of money from the institu...

May 08, 2021 by Ankit Mishra

Not refunding the cancelled final exam fees of which is approximately Rs 220 (CHITRALEKHA ART SCHOOL) ^Open

Not refunding the cancelled final exam fees of ****-** which is approximately Rs ***/- Phone: ****** ***** Address **/**a, Gouri Bari Lane kolkata ****** Branches ** B, Rajadinendra street, Kolkata ******, Kolkata, West Bengal ****** ...

May 05, 2021 by Arunava chowdhury

Promised services not delevered (Karnataka university Dharwad) ^Open

I did my *-year engineering degree from Karnataka University, Dharwad in the year ****, but couldn't able to collect my Engg. degree certificate. For this when I contacted them they told me to provide the passing marks card and urgent convocati...

Apr 25, 2021 by Navtej Singh

Upgrad Refund (Upgrad Education Private Limited) ^Open

I had enrolled a course of ***** and since then I am facing salary cut,Covid survivor,mom operation( everything documented and sent to Upgrad team) Since then they are forcing me to join the course and not giving me my refund as I am already fa...

Apr 23, 2021 by Alphonsa James

Refund of provisional booking fees (Adamas University Kolkata) ^Open

After applying online in this university,a person,who introduced himself as the Associate Vice President - Education Counselling and Communication,contacted me,almost repeatedly called me and asked for the Provisional Booking Fees - Rs***** cl...

Apr 21, 2021 by Shikha Bhattacharya

NIOS payment done but still Application Showing Submission Pending (National Institute Of Open Schooling) ^Open

I made NIOS admission by paying Rs.*****.** after making payment My application still showing Submission pending even my amount has been deducted from my bank account. And I have inquire to my bank & they have said that the Amount of Rs.****.**...

Apr 07, 2021 by Aseng Ratan

Fees not refunded (The Bhawanipur Education Society College) ^Open

I had taken admission in the BGES College, Kolkata, in September and paid the requisite fees of Rs. *****. I desired to get my admissions cancelled. I wrote a mail regarding the same, requesting them to cancel my admission and refund the fees p...

Mar 16, 2021 by Dipesh Chandak

Ask money for my certificates (St Marys Engineering College Deshmukhi) ^Open

I submitted at the time of admission but now they are not giving my certificates back. Please help me to get my certificates back from that college They are asking * lakh rupees...

Mar 14, 2021 by Syed Mohd Ali

Faculty Not Available Breach of Contract Not Refunding Money (GateIIT Gate Indian Institute of Tutorials Bangalore ) ^Open

Eleven follow-ups have been made since the mail below dated *rd January ****. After the third follow-up GATEIIT responded asking for my bank details, which I sent. Since then eight more followups have been done. Yet, no refund. -----> "Dear XXX...

Mar 07, 2021 by Sanjiv Kumar Gupta

Wrong information sent to me about exam schedule (NMAT by GMAC) ^Open

Registered for nmat studied whole year for this and then they sent me wrong information about my exam schedule. I received an email about my exam that it was on ** jan **** on **:** UTC and it happened on **:** IST, missed my exam be aise of th...

Feb 10, 2021 by Ansh sharma

Shine Learning Payment done but Course didn t started on time Need Refund (Shine learning) ^Open

Hi Sir/Madam, I have registered with Shine learning for the AWS Solution Architect course. It seems they are cheating. I need refund, please help. - Amount paid on Jan ** - ShineLearning: shubhangi(**********) - Amount Paid : *****.** (...

Feb 06, 2021 by Chandan Kumar Mishra

SCORE ERROR (NMAT by GMAC) ^Open

I have taken NMAT by Gmac retake * on ** january **** and after exam i got score of ** in quantitative aptitude section . As per NMAT by Gmac ** is the minimum marks in NMAT **** - **** exam , so i got doubt and checked with test center team t...

Jan 28, 2021 by SURYATEJA YADAV KONDEBOYINA

Fake Promise About The Course (Simplilearn) ^Open

I have registered for "Master Program Data Analyst" from Simplilearn on the **th of august, on the very first call, the counselor made fake promises about the course just to get me enrolled in it. *. He said the course is live and interactiv...

Jan 23, 2021 by Upasana Gaur

Simplilearn Solutions Pvt Ltd Roshana Roy Refund and money back relatedOrder ID CSTM (Simplilearn Solutions Private Limited) ^Open

Hi Team, I am Roshana Rose Roy who enrolled for online Masters in Data Scientist course on **th August **** in Edtech Simplilearn. I have chosen Simplilearn due to its massive marketing in various platforms. Name: Roshana Rose Roy Simpl...

Jan 23, 2021 by Roshna Roy

Fraud by shaw academy (Shaw Academy) ^Open

sir i have taken shaw academy free trial for * month and i want to cancel my membership before * month as i am not satisfied by their service, but they are not allowing me to cancel it as they told to call on their company number and i called t...

Jan 15, 2021 by Shubham gupta

Partial refund of fee (Amity university Noida ) ^Open

my daughter took admission in amity noida in the month of July. Last date of admission was **/*/****. we deposited fee in two installmets . last date to submit the fee was */*/****. we paid Rs. *,**,*** and applied for withdrawal in the month o...

Jan 10, 2021 by sonika bagri

Udemy Terminated Accounts with over students without any reason and not responding (Udemy.com) ^Closed

I started my Instructor journey on udemy in April ****. But because of some policy issue they suspended my account for the period of one month so as a backup I started a new account on udemy and it was working fine till * months. In this * mont...

Aug 06, 2021 by Shubham Kotwal

Cancellation request (Byjus) ^Closed

Before taking the subscription the mentor or the person who guiding about the process he told us that ** days trial is important but we can can cancel anytime if we want to and now when we want to cancel it they are not responding are emails. i...

Aug 03, 2021 by ANANYA BUDAKIA

Not satisfies with byju s (Byjus) ^Closed

I have purchased the byju's course when byju's concellor call me then he told us that when you want then you can cancel the order if not satisfies but now they are not canceling my order.my father is not much literate and they took my father si...

Aug 02, 2021 by Kumar sanu

Issues in cancellation of 15 days trail of byjus (Byjus Learning Online Products) ^Closed

Dear sir , Byjus is not cancelling the online course which i purchased it for my daughter on ** EMI with **** down payment with ** days trial period and in spite of my timely intimation to them for its cancellation and lot of reminders they a...

Jul 30, 2021 by DEEPAK RAJORIA

Refund is not processed (Byjus learning) ^Closed

This is in regard to the refund that is not being processed from a long time even after calling them for months. I beg to help me in getting my money back. Thank you...

Jul 29, 2021 by Namrata Dhakad

Refund not received (Byjus learning app) ^Closed

After downloading the Byjus app, one of the person contacted us for an appointment to have the child interviewed and have enrolled in further process. In the same call they said the child is good to proceed and have an offer of * years course ...

Jul 22, 2021 by Kanmani

Refund Not Received (Byjus) ^Closed

After one year of thinking, I finally managed to make up my mind to take up the Byjus learning app for my daughter who is in class *, being a single parent I decided to make initial down payment of Rs.**** and the rest, which I was given as an ...

Jul 16, 2021 by Bharti

Return of Byjus learn station (Byjus) ^Closed

We took a Bujus learn station for our * year old kid which we thought will be beneficial for our kid. But our kid got addicted to it, we emailed Byjus to return it they said there is a ** days trial period before which they can't return. Waitin...

Jul 16, 2021 by Shikha Biswas

Fake promise of staff and unsatisfied reply for cancellation (Byjus learning app) ^Closed

Hello sir/madam, I'am Mohamed Azeem from Tamilnadu. One of Byjus staff contact my father and convinced him to join me to the online course for **th std. At the starting itself we refused to the salesman and informed him that we ca...

Jul 14, 2021 by Zahir Hussain

Cancellation of course (Byjus ias) ^Closed

I have booked a course on byjus (ias hindi) , and a day after i asked them to cancel the course , but every time i call to executive they tell me (back team regarding cancellation process will call you in ** hours) , now its been more then * da...

Jul 14, 2021 by Rohit Choudhary

Not responding cancellation request and harassing by making several calls for EMI payment (Byjus Company ) ^Closed

I want to lodge a complain against Byjus company for The following reasons- *. Not responding our request for cancellation of Byjus online learning programme inspite of our several request by mails and phone calls for cancellation . *. Harass...

Jul 13, 2021 by Dr Padma Borgohain

Compliant (Byjus) ^Closed

I told to cancelled lot of times.there not cancelling my request simply emi bouncing.i mail also no use .kindly consider high escalated mail.simply emi hitting to my account.i am not able to talk there customer care .there not supporting.i am n...

Jul 08, 2021 by TANVEER PASHA

Workbooks not received (Byjus ias) ^Closed

I have purchased for my daughter course for LKG CLASS on ** May ****. It is more than a month and I have still not received workbooks for the course. I have called them more than ** times. But no resolution has been provided. Kindly help. ...

Jul 01, 2021 by Swati Chhikara

Money Refund Issues (Byjus) ^Closed

The amount of ***** was paid for the byju's classes in an oral agreement of **-day trial..but was informed about the starting date of classes after * week..now not able to get the refund....

Jun 30, 2021 by VENKATESH

About fake promise of staffs and unsatisfied reply for cancellation (Byjus) ^Closed

Hello sir/madam Iam Rubia from tamilnadu. We have ordered byjus Neet course through a mediator . At the starting itself we refused but the manager told that you can use it for ** days and can return if you not like it....

Jun 28, 2021 by Regina Kumaresan

Torturing the employee (Byjus) ^Closed

My cousin joined byjus as BDT and what you people do are pathetic. You treat them like slaves. You pay them good but what the hell is this ** to ** hours work??? Don't you have some kind of humanity. You dont even give them a tea break. You l...

Jun 26, 2021 by Amsham

Money not refunded (Simplilearn) ^Closed

After registered for Data Scientist, AI courses in Simplilearn for ***** rupees. I attended two classes and could not continue as I have eye issues. I contacted simplilearn account manager . But they are not willing to refund amount. Now I star...

Jun 26, 2021 by Satya

Batch is not assigned (Byjus learning app) ^Closed

My brother was enrolled in Byju's for class *,* and ** but he is not assigned any class for class *. He is unable to attend any of the online classes due to this ...

Jun 22, 2021 by Jeevan

False commitment (Byjus ias) ^Closed

As i demanded for a refund as the tab provided by byjus was not working for * months,they offered me an extension of the course and to which I agreed, then they sent me an email as well , and now they are saying that they have agreed on allowin...

Jun 21, 2021 by Pratik raj

Refund of Big Data Engineer Course on SimpliLearn (Simplilearn) ^Closed

I purchased a "Big Data Engineer" course on SimpliLearn on ** May **** and raised a request for a refund on **st May ****. They have mentioned in the refund policy that to get the refund you must not have downloaded any E-book from the content ...

Jun 18, 2021 by Gayatri Gupta