Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

NOT GIVING REFUND HARRASSING PARENTS (Aakash BYJU s ) ^Open

Dear Sir, we were looking for on line tution for my daughter. For **+*, on **/**/**** one of representatives called namely anand reddy and susank and explained about some app and convinced on pressurised by confusing last movement , I made paym...

Jul 27, 2023 by Batchali Raveendra

Discrepancy in marksheet (DR B R AMBEDKAR UNIVERSITY AGRA ) ^Open

Discrepancy Reason - Wrongfully mentioned Fail status even Student passed in total along with every individual subjects. Also there having ** marks required for * subjects. So total marks required minimum *** instead of ***, however Student got...

Jul 26, 2023 by Amitava Chowdhury

Want my money back (Byjus) ^Open

First one guy came to my home name Umang pandya. And ask to join BYJUS and said if you are not satisfied with our services you can discontinue with us ... And now he is not receiving any of my calls or any of byjus is ready to listen me ... Th...

Jul 23, 2023 by Rakesh yadav

COUSRSE FEE REFUND NOT PROCESSED AFTER THE COURSE CANCELATION (Planetspark) ^Open

I had registered for the course during July **** but later on due to my son's unavailability of attending the classes, I opted out for cancellation of the course after attending ** days. Initially, they told me that they will deduct ** days...

Jul 22, 2023 by SAMIR SOREN

Already cancelled the loan but the company bothered me (TCPL techfino capital pvt ltd) ^Open

Hello...I had taken a education loan of ***** for my daughter for the online portal name Clevernist. As school was started offline I discontinued it after * months and the company sent me agreed mail. They said ur loan has been cancelled from t...

Jul 21, 2023 by Himani Mangla

Skilllync Skill Lync course cancellation (Skill lync) ^Open

In the March **** I've purchased a course for Post Graduate Program in *G Network Design, they given some false promises like everyday live classes & job assurance like this by Neha(Skill-Lync). So she insited to take the course and forcefully...

Jul 19, 2023 by Aniket Ghosh

I become a victim of their cheating and fraudulent scheme and GeekLurn mislead with ZeroCostStudy ad (Geeklurn Edutech services Private limited ) ^Open

Respected Sir/Madam, Voxya Team, I Santosh Biradar, resident of Chakan Pune aged **. I am reaching out to you today to share a distressing incident and seek your support. I have been a victim of fraudulent activities perpetrated by Mr. Kam...

Jul 06, 2023 by Santosh Biradar

Refund not received (Oda Class ) ^Open

I enrolled my daughter into Oda weekly trial class for Rs. **/- where I liked it and wanted to continue it. So I decided to enroll my daughter but as I am a single mother and not so financially strong I asked for EMI options, for which her ment...

Jul 06, 2023 by Shraddha Phatak

Online Education course (Byjus) ^Open

My sister took online course in byju's on *st April and for registration process we paid **** and total course fee is ***** and remaining amount we have to pay in EMI process and they told we will deliver books in one week and also start on...

Jun 30, 2023 by kadali gangadhar

Service not Provided (Knowledge Academy) ^Open

I had enrolled at Knowledge Academy for Online coaching in clearing PGMP course. They promised me to provide course Training, material, practice tests and guidance. Even after * months of paying the entire fees they haven't provided anything an...

Jun 30, 2023 by Mradul Gupta

Course not provided (Acte Taining Institute Pvt Ltd) ^Open

I have paid Rs. **,***/- for Oracle Exadata online course on **-May-**** after discussed with Raj - course co-ordinator, he promised that he will arrange within a week, unfortunately he was unable to do it and he keep postponed and after a mont...

Jun 28, 2023 by KRISHNA M

To take NOC for my EMI (BYJU'S) ^Open

Hi I took BYJU'S ** days trial pack for my * yrs old daughter.. I gave ***** deposit for learning materials and took E.M.I of ***** for total course. I CANCELED MY ORDERED N THEY RETURNED MY ***** DEPOSITS BUT ITS MORE THAN * MONTHS N I COULDN...

Jun 27, 2023 by Avni Chaudhari

Score card marks is wrong (Nta) ^Open

My name is priya roy. my application number is ************. my roll number **********. I am awarded *** marks in the score card. my marks should be ***. please recheck my omr sheet. counseling is also going to start soon ....

Jun 23, 2023 by priya roy

Formal Complaint Regarding Unsatisfactory Service from Upgrad (Upgrad Education Private Limited) ^Open

I hope this letter finds you well. I am writing to formally report a highly unsatisfactory experience with the services provided by Upgrad.com I believe it is essential to bring this matter to your attention, as the level of service I received...

Jun 21, 2023 by Gyanendra Kumar

FEES TAKEN BUT ADMISSION NOT GRANTED (Upgrad.com) ^Open

Upgrad insisted me to get an online MBA degree from Liverpool Buisness School. They made me avail a loan of Rs ****** from LIQUILOANS. As of today i have paid Rs ***** (Upgrad) + **** (EMI to Liquiloans) // Total *****. Three months have p...

Jun 12, 2023 by ABHINAV AKASH

Unfair examination (Upgrad.com) ^Open

On **th of may an online examination was held - i completed my exam within **-** minutes and submitted a few students were asking questions in WhatsApp - i answered ine question. Of the ** students who had participated only * students marks...

Jun 09, 2023 by Shariq Irshad

Refund not provided even after submitting refund case before the program commencement (upgrad) ^Open

I had enrolled into Upgrad Abroad program but the program got cancelled, Now upgrad is not providing refund. I had submitted the refund request as per the norms....

Jun 06, 2023 by Mahesh Shankar

Simplilearn Simplilearn Course Cancellation EMI Cancellation of Propelled (Simpli Learn ) ^Open

Hello Team, I am writing a formal complaint against Simplilearn for Course cancellation and EMI cancellation of Propelled. I enroll in Full Stack Java developer Course in *th September, ****. I opt out this course with student loan partner n...

May 27, 2023 by Tirth Patel

Iam join my child srichaitanya college expirince teachers nil and responce person nil so many doubts (Srichaitanya college visakhapatnam ) ^Open

My child join in the srichaitanya junior college super -**programme visakhapatnam education nil experince teachers nil responce person nil. So many times iwill gave the complient to the principal and AGM. those persons gave the rude neglect and...

May 25, 2023 by Puvvala tirupatirao

Scam in name of pay after placement scheme (Geeklurn Edutech Services Pvt Ltd ) ^Open

They enrolled me into their data science architect program and claimed I'll be charged for the same after being placed, they referred me to their financial partner who were supposed to give us an education loan, but instead they made us apply f...

May 24, 2023 by Abhishek Dharamdas

Refund Needed (Byjus) ^Closed

I have purchased byjus digital package for **th Neet but later the commintment fails as I got no live classes as promised so I have taken offline admission in other institute . Now I called Byjus for refund and got no response . It is within re...

Dec 13, 2021 by Ashwani Kumar

Byjus sold the course by giving me wrong information and wrongly (Byjus) ^Closed

Byju's customer service officer called me and told that I have got a scholarship of ₹ *****, for this you have to take a course, so I was preparing for UPSC online, so when I told him that I prepare for UPSC, he Suggested me to take the cour...

Dec 12, 2021 by Raman kumar

Imarticus Learning lures career oriented individuals to buy course and cons them for money Dares yo (Imarticus Learning Private Limited) ^Closed

I have written this mail below to their Founder Nikhil Barshikar who also has ignored the complaint while their child like Business Head - Vinutha Rao is portraying arrogance and clashing with a complaint taking her incompetent management skill...

Dec 10, 2021 by Akhilesh Bharadwaj

Contract not performed (Byjus) ^Closed

Dear sir I purchased a Byjus learning product from Byjus salesman as he committed to me that there will be online tutor will also be provided to you but there was not any any tutor provided due to the breach in the promise from company side I s...

Dec 10, 2021 by Kapil Kumar

Cancelling Byjus Tablet Program (Byjus) ^Closed

A salesperson from Byju’s came to our house towards the end of October and pitched about their NEET program for more than * hour by tricking our ward by asking intentional tough questions. He tried selling a **k+ course but when we told our w...

Dec 09, 2021 by Nallapu Srinivas

Cancellation and refunded money (Byjus learning app) ^Closed

I m purchase Byjus products in Sep **** giving money but till date they are not refunded money after three month lapse...

Dec 08, 2021 by Anshul Rathore

Cancellations of emi and refund amount t (Byjus ias) ^Closed

I am joined ias course in byjus by some problem am canceling the course so am mailing and called the BYJU’S Supporter team am said cancle the course the Kashika Gupta telling me am canceled but will you turn the Tablet then they said when wil...

Dec 07, 2021 by Sudha G

Charging admin fees (Simplilearn) ^Closed

Being a seafarer i was unsure about my next assignment, however while booking the course the booking executive said that if i were to cancel within a week i could get ***% refund on the course with no questions asked. Within a week of booking ...

Nov 29, 2021 by Nilesh Krishnakumar Thakker

Fraud of 65000 (Byjus ias) ^Closed

I had bought an target ias course of * years duration from byjus on **/**/**** of worth *****.i received this course on **/**/****,but I don't like it or not understand a single thing from this,so as I have ** days refund policy with this cours...

Nov 25, 2021 by Dev soni

Cancel my order and refund money (Byju ias) ^Closed

Nov 24, 2021 by Chavi soni

Scholarship (Byjus) ^Closed

I got AIR * in BNST but still got **% scholarship. Promotion are made as upto ***% scholarship which means someone will get ***% as upto means an upper limit. Requesting to process the scholarship amount. ...

Nov 08, 2021 by Mayank

No response about refund and product return (Think & Learn Private Limited) ^Closed

bought the byjus product for my daughters Venba and Iyal on **th Sep ****(invoice for the same is attached) through the byjus home counselor named Karthiga. Received the product on **th September **** and since I was not satisfied with the pro...

Oct 25, 2021 by Santhanakrishnan Palanisamy

No refund of my money (Skril) ^Closed

My skrill account is temporarily restricted without any reason and they refuse to do varification of my account and not returned my account please...

Oct 23, 2021 by Raunak Prasad

Cancellation of BYJUs course due to personal problem (BYjus class) ^Closed

Hello sir/madam , Iam sudha resident of tamil nadu. We have ordered byjus IAS Course subscription and form not satisfied for online class for * months and byjus getting education loan for aditya birla finance , actually noted initial amount *...

Oct 20, 2021 by Sudha G

CHEATING and IRRESONSIBLE (BYJU'S) ^Closed

Sir I have been Cheated by Byju's. I Humble Request You to please take an action . I have joined my Son in Byju's for tutions in *th class. Before the joining I have got call from Byju's Councilor and briefed Me about the subscription, features...

Oct 19, 2021 by Arun Kumar.T

Faulty device (Byju) ^Closed

Dear Sir/Ma'am, We have taken note of your request and forwarded to concerned department. They will reach out to you shortly regarding the same. Warm Regards, Team BYJU'S --------------- Original Message --------------- From: pra...

Oct 10, 2021 by Pradeep Kharsade

Request of Cancel the Byjus Course Immediately (Think Learn Private Limited Byjus ) ^Closed

I Have Taken Online Study Course For My Child From Think & Learn Private Limited(Byju's) On March **th ****. The Course Fees Is Rs. ***** Which Will Be Financed By IIFL (Loan Number: **************), And They Collect EMI Of Rs. **** By EMandate...

Oct 07, 2021 by SUNDARAPANDIAN M

Cancellation of byju s learning app (Byjus) ^Closed

I have brought the byju's Application package **-*-** and within ** days we have contacted the executive who come for sale of this product (point of contact) to cancel the order as it is not suitable for my kid and he is not happy with the tuti...

Sep 30, 2021 by Dhairya rabari

Refund from byju (Byjus learning app) ^Closed

Last year I took Byjus subscription for my younger brother who is in * th std. While taking subscription i clearly spoke to them that child is weak in english we want in Hindi . byjus said mentor will help you in this. Since last * months i was...

Sep 20, 2021 by Sharad Burungale

Byjus ias subscription (Byjus) ^Closed

I sushil paswan resident of west Bengal i buy a byjus ias subscription and and I'm not satisfied for online class for byjus i used * month and byjus getting a education loan for aditya birla finance and now we they call lots and i am not able t...

Sep 18, 2021 by SUSHIL KUMAR PASWAN