Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

Case against Geetanjali Olympiad Schools – after 2 yrs no improvement on my child (Geetanjali Olympiad Schools ) ^Open

Respected Sir(Consumer court), While taking admission(****) for I class in the school, I spoke to Geetanjali Olympiad Schools, High school branch, Vivekananda agar branch principle – Misses. Gayatri. I am expecting improvement in Reading and ...

Aug 29, 2019 by Rajesh Burra

Not giving original certificate for 4 years (R S S College Of Technology And Management ) ^Open

...

Aug 28, 2019 by Brajendra Pratap Singh

College not returning the money (Vindya Gurukul College) ^Open

Mera b.Ed me admission lena tha rank kam hone ki vajah se nhi ho paya. Lekin college wale fees le liye ab vo college wale paise ruturn nhi kar rhe hai. Bol rhe hai ki university dega hmlog ke pas paise nhi hai sirf notanki kar rhe hai....

Aug 27, 2019 by Mala

Tution fees not refunded (Akash Institute ) ^Open

We did not got any intimation as to when the class will begin as it is already May and still there is no update from your side. We had paid Rs.**,*** in the March and request you to refund the same as we had placed him in other tutrioal class ...

Aug 27, 2019 by Pankaj Bhan

Admission to BIBS withdrawn the next day got no refund (Bengal Institute Of Business Studies (bibs)) ^Open

My ward Pratik Banik got admitted in Bengal Institute of Business Studies (BIBS) Kolkata for pursuing * years MBA program on Friday, **st June ****. We changed our mind not to continue there during the week-end due to some personal family orien...

Aug 26, 2019 by Dipak Banik

Complain against NIPS collage Allahabad for conducting a cheating in main examination (Nips College Allahabad ) ^Open

I am a student of BCA *rd year Swami Vivekanand Subharti University affiliated with NIPS college Allahabad. I want to complain against the institute for asking unnecessary amounts to provide cheating in the examination ** August to ** September...

Aug 24, 2019 by Sushil Lugun

Company done fraud (Varun Beverages Ltd) ^Open

I am student of jamia hamdard univeristy doing my graduation along with that i was doing web designing course in chirag delhi for * months duration in dice academy which is of cost **,*** and i used to pay it in installment of **** per month ....

Aug 24, 2019 by Zuaib akhtar

Didn't give access to online class (Prep Insta Website) ^Open

I paid Prep Insta Website to **** for getting online classes. After payment they doesn't give me access. I lost my money. I need my money back....

Aug 24, 2019 by Anupama Wilson

Not giving original certificates (Nallamallareddy engineering college) ^Open

I recently joined in Nallamallareddi engineering college for MTech. But due to my family problems, I want to cancel my admission but the college demand two years fee otherwise my certificates will not give back. Please help me....

Aug 19, 2019 by THOTAKOORI SUMAN

कॉलेज छोड़ने पर फीस को वापस ना लौटना (Sree Murlidhar Bhagwat Lal Snatkottar Mahavidyalay) ^Open

Maine Sree Murlidhar Bhagwat Lal Snatkottar Mahavidyalay Mathauli Bazar Kusinagar UP me BA *st Year me Addmission liya. Mera resident Gorakhpur hai jaha se college kafi dur hai. Mai college chodna chahta hu. Lekin college mera fee wapas nahi ka...

Aug 13, 2019 by Neeraj Kumar Paswan

Complain against college (Cihmc (central Institute Of Hotel Management And Catering)) ^Open

I completed my master degree exam in ****. The result declares on **/*/****. But till now I don't get my provisional certificate, mark sheet etc. I will give you my college number, principal number & Md number. Please help me. Md number_- **...

Aug 11, 2019 by Bikash Kumar Tiwary

Refund of advance paid for B.Tech admission (Mody University) ^Open

I have applied online for admission of my daughter in B.Tech in Mody University Laxmangarh Rajasthan. During the telephonic conversation, I have been told to deposit some token amount in advance to book a seat in B.Tech. I deposited *****/- Rs ...

Aug 10, 2019 by Mohd Azam Qureshi

Return my fees (Sekhavati Institute Sikar) ^Open

My son Rishabhsingh Jadoun took admission in Sikar Institute Shekhavati BTech computer science on ** June ****. My son upset there. In days he returns home but ***** Rs. not returned. Please help me....

Aug 02, 2019 by Satyanarainsingh

Education loss done (Bseb Patna) ^Open

Mai bihar bord se inter me **** me exam diya tha jisme mera name galat tha exam dene se pahle v name sudhare ke liye admit card ka photo copy v diya par name nahi sudhara gaya. Fir mai board office se name sudharne ke liye gaya waha se sudhar h...

Jul 19, 2019 by Mitrranjan Kumar

Regarding school management (Pdng College) ^Open

मेरे दोनों बच्चो का एडमिशन लेने के बाद अप्रैल से जूलाई तक की फीस और वाहन शुल्क ड्रेस और books लेने...

Jul 18, 2019 by Dinesh Kumar tiwari

Online fraud and cheating (Saptrainings.in) ^Open

Complaint against online fraud and cheating. I am working in an IT company here in Hyderabad. I was looking for online SAP training for quite a few times. I made a number of queries in different institutes within India. On **/**/**** I received...

Jul 18, 2019 by Abhishek Rout

Fraud by private college (Gandhi Institute of Engineering and Technology Gunupur) ^Open

GIET, Gunupur which is an engineering college charged me a fee of Rs **,*** during my final year (****) for providing on-campus placement. This fee was refundable if I did not get any placement from the college. Eventually, I did not take any o...

Jul 14, 2019 by AMIT KUMAR SHARMA

Tutor fee not paid (Vms home tuition) ^Open

I am a registered user in the VMS home tuition app in Jabalpur, M.P. I have been assigned classes for home tuition of class X. I used to take * classes in a week for one hour. From ** May **** to ** June **** I have finished a total of ** class...

Jul 04, 2019 by JAY PRAKASH GEORGE

Refund of school fees paid to kidzonia credence international school (Kidzonia Credence International School) ^Open

I paid Rs. **,*** in * instalments for admission of my * years old daughter in Kidzonia Credence International School, Serilingampally, Hyderabad, Telangana State for her pre KG (Nursery) education during March **** to June ****. At the time of...

Jul 01, 2019 by BANSHI DHAR

Unnecessary and unauthorised way of exploitation regarding collection of fines (Priyadarshini College Of Education) ^Open

Administration demands for fines without reason and biasly hindering for an enrollment card. Even an application is demanded the forfeiture of the security deposit for the sum of amount Rs. **** which has been deposited immediately by the stude...

Jun 27, 2019 by Uday Thakur

PAYMENTS MADE BUT REFUSED BY BYJUS (Byjus Learning Online Products) ^Closed

I have made the payment of ***** rupees through phone pe from my Axis Bank Account on *th March to buy online learning kit including the tab for my daughter who is studying in class ** this year.. Till date ** days passed but all BYJUS authorit...

Mar 30, 2021 by SREEDHARA SAMAL

Cancellation of course and refund of security deposite (byjus tab) ^Closed

They used parliamentary language, not refunding my security deposit,...

Mar 21, 2021 by Hakim Akhtar Hussain

Forcing for Admission by giving false statement (Byjus learning) ^Closed

Byjus team forced me for admission by giving the false promise, then I was realized and tried to cancel the admission immediately but byjus team refusing to cancel and not responding phone calls. I have sent a lot of emails to the customer supp...

Mar 21, 2021 by MOORTHI M

No swimming classes available (Fitso seals) ^Closed

I wanted to learn swimming. So, I searched on internet and then I got to know about fitso. I raised a query at their website and their team member contacted me and told me about their services. She suggested me to buy a package of Rs. **** dura...

Mar 18, 2021 by Pratibha arora

Course cancellation for having brain tumour (Byjus) ^Closed

I am having * brain tumours and doctors informing to not to do any courses as * brain surgery as already been done. And we are arranging money for othe * operations. Even having these problems and sending them all the medical reports, they are ...

Mar 16, 2021 by Praveena B

Byjus not cancelling the course (Byjus) ^Closed

December **** continuesly mentor called from byjus to buy a course for my son who is studying in *nd standard. When I committed told that person if that course is not interested by my son then will cancel the course.at the time mentor told that...

Mar 15, 2021 by R Viswanathan

Upgrad fail to deliver they have promised (Upgrad Education Private Limited) ^Closed

Upgrad charged me * lac Rs for PG diploma in Datascience from IIITB but eventually they fail to deliver what was promised to me I have made several emails and calls spent * months contacting them they fail to get back m refund instead asked me...

Feb 27, 2021 by Sidhartha sindam

Didn t deliver the service what they promised (Byjus ias) ^Closed

While booking the product they said language can be changed at any point of time if do not like , like Hindi to English or vise versa . Once I receive the the product immediately I informed the councelor to change the product he said he will ge...

Feb 26, 2021 by Deepak Kumar Mahato

Byjuys Tablet course Cancellation (Byju) ^Closed

I have opted for Byjuys tablet course on September ****.but I tried reaching out to Byjuys to cancel the subscription and loan Emi as the course content and materials they are providing as part of this course is almost available for free in the...

Feb 19, 2021 by Sangeetha

Insufficient Incorrect Misinformation provided for MSc data Science Degree by Upgrad (Upgrad Education Private Limited) ^Closed

I wanted to highlight the trouble i faced by enrolling for a Masters Program in Upgrad, The fee for the course is ****** and I opted for a Master in Data Science degree through LJMU University. I Was not told or given any details all i was told...

Feb 15, 2021 by Deepak Raj

Cacellation refund (Byjus Learning Online Products) ^Closed

To enroll into Class * for the academic year ****-**, I paid the amount of **** rs as caution deposit into Byjus for my Kid. I request a demo class for a month , I was told that there is no demo class for Class * and * Students, so I deci...

Feb 12, 2021 by Dinesh babu

FRAUD SIGUNATURE (Byjus learning app) ^Closed

I bought neet course because the counselor promise me to give live classes and many, after buying course I would not get live classes, then I want to cancellation of my neet course and want stopping emi of bank ...

Jan 28, 2021 by GOWTHAM

Cancellation of subscription (Byjus ias) ^Closed

I have subscribed for byjus IAS, it was been told that there will be live classes and test every ** days.I dont see any live class..they arrahe current affairs webinar once in a while. For the static portion there are no live classes,only recor...

Jan 26, 2021 by Anamika

Fee refund on cancellation of application before last date (IGNOU (Indira Gandhi National Open University)) ^Closed

I'm student of PGDRD course in IGNOU and registered for PGDAST course for July ****. Paid my fees via phonepe. on the same day I came to know that I'm not eligible for two courses in the same year and they cancelled my PGDAST course. on the las...

Jan 17, 2021 by Aditya Gorti

BAD SERVICE BY BYJUS (Byjus) ^Closed

I AM PURCHASE A STUDY MATERIALS FROM BYJUS COUNCILORS MR RISHAV RAJ ALL PAPER DONE EMI START SOME THING TWO MONTH GOING NO ANY CALL ATEND BY BY MENTOR SO STUDY IS COMLETLY CLOSE BUT EMI DEBITED IN MY ACCOUNT SO I WANT TO REFUND MY MONEY...

Jan 03, 2021 by ANIL KUMAR BHARTI

Course cancellation regarding (Byjus) ^Closed

I have purchased byju's ias tablet course for **** in August for Rs *****. Due to financial reasons, my mom couldn't able to pay the fee further and we asked byju's to cancel my course from October *nd week. Also she's is a single parent, she c...

Dec 12, 2020 by Shanthini Priya

Refund not given (Jis University Agarpara Kolkata) ^Closed

I still didn't get my refund of my cancelled admission against BBA course till now. The cancellation was done by May ****, just * days after my admission. They first said they will give me my refund by December ****, then they said January ****...

Dec 11, 2020 by Debarghya Chowdhury

For cancellation and refund of learning program (BYJUS LEARNING PROGRAM) ^Closed

We started learning program for my son, with ** days trial period and paid **,*** for tablet. They said you can any time cancel if u paid for tablet. And remaining **,*** with EMI. Within ** days we decided to cancel the programme because of so...

Dec 08, 2020 by Devna Wadhwa

Money not refunding (Byjus) ^Closed

I bought * years jee course and paid **** for registration and remaining amount as emi but later we decided to cancel it and applied for refund and it is now ** days when I applied for refund. But I hadn't refunded yet. Every time I call cust...

Dec 03, 2020 by R Ahlawat

Fake promises (Byjus) ^Closed

I purchased the IIT-JEE tablet in September ****, the salesman promised that my kids will get one on one attention but it is far away from reality. Initially they would call once in every month to check on my kids and during those conversations...

Nov 29, 2020 by Adhisha