Education Complaints
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.
Famous Edutech and Online Education Companies of India
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
Most Common Edutech and Online Education Complaints
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
How to resolve Education Complaints?
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.
Complaints
Education scam (Simplilearn Solutions Private Limited) Open
I enrolled for cloud computing program after getting bugged by annanya Rajan She gives me asurance that I won't have any problems with the course and she will be there to guide me . She didn't inform me about the refund and loan policy she m...
Apr 12, 2023 by Sankhadeep Dutta
Intellipaat IU Global Mba Program With Intellipaat Students Hard Earned Lacs of Rupees on Stake afte (Intellipaat ) Open
I had taken admission last year through intellipaat for IU * Year MBA program by applying for *-year Global MBA program IU Germany from Intellipaat. During admission thousands of promises were given to me about support, aid and various additio...
Apr 06, 2023 by KINKAR CHOUDHURY
Refund not credited and course cancelled (Byjus) Open
I purchased the course and cancelled it also courier their product back but my money of installment of Rs **** didn't credited back to my account ...
Apr 05, 2023 by Harsh jindal
Refund not credited (JEECUP) Open
.H ?*G* L**?/> .G*> JEECUP *K* (,* * *G&( *M/> ************ ,M*> K* (*?*?*) *G $@**G &L* @ > **? .G .AG *>@/ *I*?GM(? .A>(>, *>>, A*@(* .?*> * .H(G &?(> ** *?$,* **** K *B*M# *M**G* *A*M ***** *A*/G .> ?/> *G...
Apr 05, 2023 by Akhilesh Chaurasiya
Ufaber Edutech Private Limited Asking refund due to not deliverable packages and dissatisfaction (Ufaber Edutech Private Limited) Open
Hello, Sir I'm writing to let you know about a recent encounter I had with Ufaber Education Pvt. Ltd. and discovered how they mislead people in such difficult circumstances. I'm Aiteshyammuddin Kazi, and when I first contacted Deepti Goyal an...
Apr 02, 2023 by Aiteshyammuddin Kazi
Not cancelling my course (Byjus) Open
I called byjus several time to cancel my aakash byjus courses and cancel my emi but they didnt gave me complete resolution ...
Apr 02, 2023 by Krishna Sharma
School Admission fees refund (Vibgyor group of Schools Survey No 12 Hissa No 1 to 5 City Survey Noand 597 Pimple Saudagar Taluka Haveli District Pune Tel 91 Tel) Open
*. We paid Admission fees with registration charges for our * year old daughter admission to Grade * named Preksha Sachdev- **th December'** paid via Google Pay- Rs. **,***/- & via Credit Card- *,***/- *. Admission confirmation email recieved ...
Mar 29, 2023 by Deepa Kewlani
Refund not processed after cancellation (Byjus Home Tution) Open
I subscribed for Byju's Home Tution for my son Abhijnan Routh (student) on February *, **** by paying the entire amount of tuition fees for one year. The terms were for four weekly classes. Byju's could not find a suitable teacher for the same ...
Mar 23, 2023 by Nilanjan Routh
Service not provded as promised (Byju Classes) Open
For the Byju educational app we had subscribed in year **** (from Grade * to Grade ** )when my dautgher was studying in Grade *. Till grade * , we must access tutorials through app (self service only)and from Grade * it was promised an one on...
Mar 23, 2023 by Murugappan
Refund Not recived and Not responding to refund request (Byjus) Open
Recently Byjus contacted me and i enrolled My daughter in Byjus class and i paid **** registration fees and rest would be EMI..after lengthy process they cancelled EMI by themselves and when i asked for the reason they are not responding and al...
Mar 20, 2023 by Vaseem Hameed
Promised service not received (Nandan Driving School) Open
I paid **** rupees on **-**-**** to Nandan Driving School to provide me with Car driving coaching for ** classes and get me a * wheeler and * wheeler driving license (fees for driving license included in **** rupees). They promised to start ...
Mar 15, 2023 by Ashutosh
MBA Program with IU (Simpli Learn ) Open
I have applied for MBA programme with IU University through Simpliearn in July **** I was paying EMI of ***** INR every month and after * months. University came back to me saying they have deregistered me from the programme as the documents...
Mar 15, 2023 by Amit kumar
For cancel my course and refund my loan (Skill Lync and Eduvanz ) Open
my name is sunil kuma pushpad i am join skill lync **/*/**** skill lync take my document for slot boking and take loan from eduvanz his financial partner.the i dont awair about loan prosecing ammount was ******/rs and EMI was **** rs now for ...
Feb 27, 2023 by Sunil kumar
Skill Lync False Policies (Skill lync) Open
My complaint is about very disappointing refund policy !! I have done payment in the month of January evening for pre book amount which is *,*** Rupees and later asked me to pay pending emi amount of **** . I requested to skill lynk for refund...
Feb 24, 2023 by Tejkumar
Mpokket (Jalan chemical industries) Open
I have taken loan from mpokket , and I'm due date before compalsary I can pay payable amount but , it has showing in cibil remark in Paytm and over due is showing date **/**/**** and amount is ****/- over due so y is showing and reflection my c...
Feb 03, 2023 by goska manish
Issues in Cancelling the byjus monthly emi (Byjus) Open
I enrolled my brother in byjus tablet mode course for Rs*****. After attending the sessions for some time, i noticed that my brother was performing poorly in school, he got lowest marks compared to what he would get before when we was going for...
Jan 29, 2023 by B V Lakshmi
Simplilearn Course cancellation and EMI cancellation (Simplilearn) Open
I have asked Business Analysis program in simplilearn but thet brainwashed and enrolled me for a course on May **.**.**** for Full stack developer and got applied for EMI loan from Liquiloan of amount Rs.**,***.**/- for ** months from **.**.***...
Jan 29, 2023 by Vishwanath N
Siblings account not enabled despite making the promises by the planet spark counselling team (PLANET SPARK) Open
Hi, I had enrolled my son to planet spark only on account that siblings account will be free. They had a session with me and made assurances that they have a siblings policy which ensures enabling account for the sibling upon payment for the f...
Jan 27, 2023 by SHAIK IBRAHIM
About cancel course (Skill Lync and Eduvanz ) Open
I joined pg program in ev design and development and at starting i paid **** and after that **** and **** of *St emi after that **** rs are dedicated from my ACC. At the time of joining course they don't tell me about cancellation of course . i...
Jan 23, 2023 by Omkar
Technical course with ACTE in (ACTE in) Open
Hello Team, As a part of professional development i had enrolled on **th Nov **** with ACTE in to pursue a course. The date provided for training was **th Nov ****. After frequent email follow-up they somehow arranged a trainer on **th Dec **...
Jan 12, 2023 by Viraj Udaysinh jadhav
I want my 5000 rupees refund (Byjus) Closed
Maine BYJUS k UPSC IAS course k liye **.**.**** ko raat **:** pr **** ki down the ki thi but kuch persnol issue ki wajah se main apna paisa wps lena chahta hoon maine is baare mein byjus k supporting department ko bhi batya h bt abhi tkk mujhe ...
Jan 13, 2022 by Adhiraj Saxena
Tablet is not working since * months and i have called so many times to mentor but my problem is not being soved so i dont want to continue with it ...
Jan 12, 2022 by Mufida panarwala
Refund from Byjus (Byjus) Closed
My nephew got a call from Byju's team (Mr. Suraj Mamidwar - senior educational counsellor) and informed him that they will enroll him in Byju's online learning course as they find him very good at learning but needs some mentorship. They said t...
Jan 11, 2022 by shyam Wamane
Cancel My Byju s Subscription after 3 months (Byjus) Closed
Byju's send a woman in our house for a scholarship test and convince my parents to take Byju's subscription. But after * or * months I and my parents eagerly want to cancel the subscription for our financial condition after lockdown and my time...
Jan 06, 2022 by Arijit Singha Roy
Misguided and failure of commitment (Byju) Closed
They gave falls commitment and now not replying even after committed over mail Neither they pick my calls ...
Dec 31, 2021 by Tarun khatri
Byju s refund complaints (Byjus) Closed
Request for canceling the scholarship of my Child - Khushi Parashar by byju's due to not being satisfied with the payment process ...
Dec 30, 2021 by Shyam Sundar
Regarding cancellation and refund (Byjus) Closed
I have registered for my Refund within days of the refund policy and a refund id is generated. But it's been more than ** days . They have not initiated my refund nor any mail update regarding to it. When I call mentor , he always said that a c...
Dec 30, 2021 by Devesh
Cancel Subscription and Refund (Byjus) Closed
At the time of subsctiption payment Byju's team told that they will give ** days trial period. If we will not like the app we can cancel the subscription and will get our money refund. But after when we raised request to cancel the supscription...
Dec 29, 2021 by Naveen
Refund Needed (Byjus) Closed
I have purchased byjus digital package for **th Neet but later the commintment fails as I got no live classes as promised so I have taken offline admission in other institute . Now I called Byjus for refund and got no response . It is within re...
Dec 13, 2021 by Ashwani Kumar
Byjus sold the course by giving me wrong information and wrongly (Byjus) Closed
Byju's customer service officer called me and told that I have got a scholarship of ₹ *****, for this you have to take a course, so I was preparing for UPSC online, so when I told him that I prepare for UPSC, he Suggested me to take the cour...
Dec 12, 2021 by Raman kumar
Contract not performed (Byjus) Closed
Dear sir I purchased a Byjus learning product from Byjus salesman as he committed to me that there will be online tutor will also be provided to you but there was not any any tutor provided due to the breach in the promise from company side I s...
Dec 10, 2021 by Kapil Kumar
Cancelling Byjus Tablet Program (Byjus) Closed
A salesperson from Byju’s came to our house towards the end of October and pitched about their NEET program for more than * hour by tricking our ward by asking intentional tough questions. He tried selling a **k+ course but when we told our w...
Dec 09, 2021 by Nallapu Srinivas
Cancellation and refunded money (Byjus learning app) Closed
I m purchase Byjus products in Sep **** giving money but till date they are not refunded money after three month lapse...
Dec 08, 2021 by Anshul Rathore
Cancellations of emi and refund amount t (Byjus ias) Closed
I am joined ias course in byjus by some problem am canceling the course so am mailing and called the BYJU’S Supporter team am said cancle the course the Kashika Gupta telling me am canceled but will you turn the Tablet then they said when wil...
Dec 07, 2021 by Sudha G
Charging admin fees (Simplilearn) Closed
Being a seafarer i was unsure about my next assignment, however while booking the course the booking executive said that if i were to cancel within a week i could get ***% refund on the course with no questions asked. Within a week of booking ...
Nov 29, 2021 by Nilesh Krishnakumar Thakker
Fraud of 65000 (Byjus ias) Closed
I had bought an target ias course of * years duration from byjus on **/**/**** of worth *****.i received this course on **/**/****,but I don't like it or not understand a single thing from this,so as I have ** days refund policy with this cours...
Nov 25, 2021 by Dev soni
Cancel my order and refund money (Byju ias) Closed
I had bought an target ias course of * years duration from byjus on **/**/**** of worth *****.i received this course on **/**/****,but I don't like it or not understand a single thing from this,so as I have ** days refund policy with this cours...
Nov 24, 2021 by Chavi soni
Scholarship (Byjus) Closed
I got AIR * in BNST but still got **% scholarship. Promotion are made as upto ***% scholarship which means someone will get ***% as upto means an upper limit. Requesting to process the scholarship amount. ...
Nov 08, 2021 by Mayank
No response about refund and product return (Think & Learn Private Limited) Closed
bought the byjus product for my daughters Venba and Iyal on **th Sep ****(invoice for the same is attached) through the byjus home counselor named Karthiga. Received the product on **th September **** and since I was not satisfied with the pro...
Oct 25, 2021 by Santhanakrishnan Palanisamy
No refund of my money (Skril) Closed
My skrill account is temporarily restricted without any reason and they refuse to do varification of my account and not returned my account please...
Oct 23, 2021 by Raunak Prasad
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's