How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.
Famous Edutech and Online Education Companies of India
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
Most Common Edutech and Online Education Complaints
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
How to resolve Education Complaints?
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.
Extra consulting fees (Kesona accident hospital beed tq Dist Beed maharashtra ) Open
I was consulted by an orthopaedic doctor on */*/**** in which i paid consulting fees of rupees ***, after * days i was re consulted with the same treatment on */*/****, they tried me to pay rupees *** consulting fees again. How can they allot a...
Aug 07, 2020 by Kishor raosaheb bhalshankar
Promised refund not provided by seed infotech chinchwad branch pune (seed infotech chinchwad branch pune) Open
I am vaibhav wagh, ex-student of FSD(full stack developer)-batch **** from chinchwad branch, pune I will explain entire scenario in full details. I took admission for FSD(full stack developer) batch at seed infotech chinchwad branch, at ...
Aug 07, 2020 by Vaibhav Wagh
Tuition fees refund (JRN Rajasthan Vidhabeeth University Udaipur ) Open
Sir, I have studied Rajasthan Vidyapeeth University Distance Mode B Tech Chemical engineering from **** to ****. All engineering through distance mode cancelled by AICTE ****. The Supreme Court has ordered to reimburse all the fees paid by th...
Aug 02, 2020 by PHILIPKUMAR
Charging Semester Fees Incorrectly (Mody University of Science and Technology) Open
Hi There! This complaint is subject to the incorrect fees charged by Mody University of Science and Technology in Sikar, Rajasthan. We have got a email from DEAN.SET @mody university for the advanced demand of fees during the COVID pandem...
Jul 23, 2020 by Naman Vrati
Neet pro lite course cancellation (Vedantu) Open
My one year pro lite course was started on **th June ****. I wrote email on **th June **** for the cancellation of my one year lite course as I was told that if you apply for cancellation within ** days then your whole money would would be refu...
Jul 22, 2020 by Saket Dhaka
They didn t dispatched my goods (Rs Mobile Institute ) Open
HI SIR, IM VIVEK FROM TAMILNADU, MARCH * ****: I ORDERED ****pcs mobile cases (per pcs price-**.*rs) and transport charges ***rs (*box per box ***rs) total amount he said *****rs March * **** : i transferred the amount, date of march *...
Jul 21, 2020 by vivek karthik
Refund of Coaching fees paid in advance for study session (Pranoy Mazumdar Director Founder Pro Smart Classes Azad Market Krishna Talkies Road Risali Bhilai Nagar dist Durg C G ) Open
*) It has been advertised by your institution through your Brochure & hoarding , that classes will be taken by experienced teachers only along with you. But it has been observed that classes are being taken inexperienced / trainee teacher whic...
Jul 16, 2020 by N L SAHU
Grievance Cheating (Pragathi Technologies ) Open
I was joined class on Mar-**-**** for Computer course(Windows,VM ware,AWS) in Pragathi Technologies. Total amount of Course Rs.**,***. I have paid **,*** and attend * class after that due to covid-** it was stopped and i came my Native.(Coimba...
Jul 13, 2020 by Murali
CSJM UNIVERSITY NOT REFUND MY EX FORM FEES (KANPUR UNIVERSITY ) Open
PAID Dated **/**/**** **:**:** ***.** Rs. debit card ******* mobile no > ********** > registration no ********** > > PAID Dated **/**/**** **:**:** ***.** Rs. debit card ******** mobile > no ********** > registration no ********** ...
Jul 12, 2020 by ASHUTOSH GUPTA
Refund of fees (Allen institute Nagpur) Open
I have taken admission of my son in Allen Institute Nagpur for JEE. But mistakenly I have select for enthusiast course which is exclusive for **th standard. But my son have just completed his **th standard examination and result is awaited. The...
Jul 11, 2020 by Punam Dhoble
Consolidated MCA and BSc Certificate to WES for Canada Immigration (Osmania University) Open
I have applied online on **-July-**** for my MCA and BSc Consolidated Memo to be International couriered out to the WES team in Canada for which I made a payment online for MCA Consolidate memo transcript rupees ****.** with Receipt#IN*********...
Jul 10, 2020 by Shafiuddin Mohammed
Refund not received after cancellation of course (Extramarks) Open
I cancelled my course within due time. Now Extramarks is not paying me refund of Rs. *****/-. Just demanding more and more time. ...
Jul 07, 2020 by Lavneet Aggarwal
No proper communication providing the exam (Indian Testing Board) Open
Pearson and ITB are very bad communicators. They does not provide proper response why they are unable to provide the exam especially the senior manager(Pravesh Pugalia).he does not listen candidates problem simply this the procedure you need to...
Jul 06, 2020 by Mahendra Amara
Refund of 2700 Rs (Diwakar education hub) Open
I had joined an online coaching on *rd May **** in Diwakar education hub for ugc net **** for paper * management n on payment I got thei recorded videos but couldn't understand n told them about it and asked for the refund they said no refund b...
Jul 05, 2020 by Aditi Gupta
Pearson VUE Exam got finished in 5 minute and result for the exam is failed with score zero (Pearson Vue) Open
Hello, Today, I have attempted one exam using Person VUE. My exam got competed in * minutes only. I have followed all the steps as per the policy and suddenly got a popup like * minute is reaming and the exam got finished. I had a very bad...
Jul 01, 2020 by Jagdish Madan Wagh
Exam centre does not provided the exam on day and time (Pearson Vue) Open
I have ISTQB Foundation exam on ** june *:** Pm. The exam can be taken from our home. They told me to start half hour before itself(default message in online). So i started *:** pm on ** june itself to check internet connection, camera everythi...
Jul 01, 2020 by Mahendra Amara
MBA fee not refundedsem (KSOU Karnataka State Open UniversityMysore) Open
MBA fee not refunded yet. It's been years. UGC dint recognise University and my career , degree was at stake. Not replying to mails nor refunding...
Jun 30, 2020 by Sanjay K
Approval case of asst professor (Guru Nanak Dev University) Open
My self sandeep kumar asst professor in physical education St Soldier College Jalandhar my qualification is BA, Dped (****), MA phy. edu(****)from IASE university, Mphil (****) and UGC NET in PHY. EDU. in (Dec ****).my selection is made throw ...
Jun 28, 2020 by Sandeep Kumar
MBA fee not refunded by KSOU (KSOU Karnataka State Open University ) Open
Had taken admission in **** under online distance mode MBA under KSOU paid first sem fee of *****. UGC decentralised ( not approved) KSOU online distance mode. Refer news for the same. My career was at stake. Lost money, years everything. They ...
Jun 28, 2020 by Sanjay K
Not cancellation of subscription (Byjus ias) Closed
I have bought upsc subscription from byjus for ***** rupees in mid September ****, first two months I was convinced that their services aren't good and I tried reaching the rep named suman to cancel the subscription but she didn't receive any c...
Aug 25, 2021 by Atchaya srilatha
Byjus na joot bol kar plan bach (Byjus learning app) Closed
Byjus sels wala na plan bachna ka samay pure term and candition nahe batai or na he koi paper diya. Jab bad ma mana plan cancel ka liya kaha to byjus ** din ma he cancel ka liya ka raha ha jabke bachat sama sells person sad ka apko agar pasand ...
Aug 16, 2021 by Dareshsharma
Not refund my money (Byjus) Closed
I have purchased byjus course from Bhaskar Pillai counselor from byjus. He asked about payment and we have done. At the same time we have canceled the course. After ** days money is not be refunded. Every one says cancelation department will ...
Aug 12, 2021 by Ekta Bansal
Udemy Terminated Accounts with over students without any reason and not responding (Udemy.com) Closed
I started my Instructor journey on udemy in April ****. But because of some policy issue they suspended my account for the period of one month so as a backup I started a new account on udemy and it was working fine till * months. In this * mont...
Aug 06, 2021 by Shubham Kotwal
Cancellation request (Byjus) Closed
Before taking the subscription the mentor or the person who guiding about the process he told us that ** days trial is important but we can can cancel anytime if we want to and now when we want to cancel it they are not responding are emails. i...
Aug 03, 2021 by ANANYA BUDAKIA
Not satisfies with byju s (Byjus) Closed
I have purchased the byju's course when byju's concellor call me then he told us that when you want then you can cancel the order if not satisfies but now they are not canceling my order.my father is not much literate and they took my father si...
Aug 02, 2021 by Kumar sanu
Issues in cancellation of 15 days trail of byjus (Byjus Learning Online Products) Closed
Dear sir , Byjus is not cancelling the online course which i purchased it for my daughter on ** EMI with **** down payment with ** days trial period and in spite of my timely intimation to them for its cancellation and lot of reminders they a...
Jul 30, 2021 by DEEPAK RAJORIA
Refund is not processed (Byjus learning) Closed
This is in regard to the refund that is not being processed from a long time even after calling them for months. I beg to help me in getting my money back. Thank you...
Jul 29, 2021 by Namrata Dhakad
Refund not received (Byjus learning app) Closed
After downloading the Byjus app, one of the person contacted us for an appointment to have the child interviewed and have enrolled in further process. In the same call they said the child is good to proceed and have an offer of * years course ...
Jul 22, 2021 by Kanmani
Refund Not Received (Byjus) Closed
After one year of thinking, I finally managed to make up my mind to take up the Byjus learning app for my daughter who is in class *, being a single parent I decided to make initial down payment of Rs.**** and the rest, which I was given as an ...
Jul 16, 2021 by Bharti
Return of Byjus learn station (Byjus) Closed
We took a Bujus learn station for our * year old kid which we thought will be beneficial for our kid. But our kid got addicted to it, we emailed Byjus to return it they said there is a ** days trial period before which they can't return. Waitin...
Jul 16, 2021 by Shikha Biswas
Fake promise of staff and unsatisfied reply for cancellation (Byjus learning app) Closed
Hello sir/madam, I'am Mohamed Azeem from Tamilnadu. One of Byjus staff contact my father and convinced him to join me to the online course for **th std. At the starting itself we refused to the salesman and informed him that we ca...
Jul 14, 2021 by Zahir Hussain
Cancellation of course (Byjus ias) Closed
I have booked a course on byjus (ias hindi) , and a day after i asked them to cancel the course , but every time i call to executive they tell me (back team regarding cancellation process will call you in ** hours) , now its been more then * da...
Jul 14, 2021 by Rohit Choudhary
Not responding cancellation request and harassing by making several calls for EMI payment (Byjus Company ) Closed
I want to lodge a complain against Byjus company for The following reasons- *. Not responding our request for cancellation of Byjus online learning programme inspite of our several request by mails and phone calls for cancellation . *. Harass...
Jul 13, 2021 by Dr Padma Borgohain
I told to cancelled lot of times.there not cancelling my request simply emi bouncing.i mail also no use .kindly consider high escalated mail.simply emi hitting to my account.i am not able to talk there customer care .there not supporting.i am n...
Jul 08, 2021 by TANVEER PASHA
Workbooks not received (Byjus ias) Closed
I have purchased for my daughter course for LKG CLASS on ** May ****. It is more than a month and I have still not received workbooks for the course. I have called them more than ** times. But no resolution has been provided. Kindly help. ...
Jul 01, 2021 by Swati Chhikara
Money Refund Issues (Byjus) Closed
The amount of ***** was paid for the byju's classes in an oral agreement of **-day trial..but was informed about the starting date of classes after * week..now not able to get the refund....
Jun 30, 2021 by VENKATESH
About fake promise of staffs and unsatisfied reply for cancellation (Byjus) Closed
Hello sir/madam Iam Rubia from tamilnadu. We have ordered byjus Neet course through a mediator . At the starting itself we refused but the manager told that you can use it for ** days and can return if you not like it....
Jun 28, 2021 by Regina Kumaresan
Torturing the employee (Byjus) Closed
My cousin joined byjus as BDT and what you people do are pathetic. You treat them like slaves. You pay them good but what the hell is this ** to ** hours work??? Don't you have some kind of humanity. You dont even give them a tea break. You l...
Jun 26, 2021 by Amsham
Money not refunded (Simplilearn) Closed
After registered for Data Scientist, AI courses in Simplilearn for ***** rupees. I attended two classes and could not continue as I have eye issues. I contacted simplilearn account manager . But they are not willing to refund amount. Now I star...
Jun 26, 2021 by Satya
How to file a complaint against Company?
"Thank you Voxya Team for the quick action on my complaint. Due to the legal notice, Kurlon has replaced the mattress with a new one. Hope this will be of a better quality!"
Swati Bandana
Complaint filed against: Kurlon Mattress