Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

NONREFUND OF THE EDUCATIONAL LOAN (White hat junior) ^Open

I had decided to take an educational loan for my child for a course through whitehat junior through the loan agency gray quest. (Grayquest education finance, educational loan application number: ****** ). Accordingly, the monthly has been deb...

Oct 27, 2023 by Manisha Mahale

Refund delayed from Whitehatjr (Whitehat Jr ) ^Open

My daughter was doing classes from last * years and I found many topics are getting repeated in next class also. So I decided to move out. Last **th July they committed me that within **-** days I will get back my money through NEFT. NEFT takes...

Oct 23, 2023 by Soumyajit Setua

Money not refunded (Whitehat Jr ) ^Open

I first requested to cancel my course on *th April **** and got a response saying that they have started the process on **th April ****. finally on **th April I sent them the details of the account. And since then I have been mailing them and e...

Oct 22, 2023 by sunita Yadav

Whitehat Junior delaying processing refund (Whitehat Junior ) ^Open

I had requested refund against the unused classes of my son from Whitehat Junior coding classes in mid June ****. They confirmed that they are processing refund and will be credited to me in * weeks. Now its more than * months and no one is res...

Oct 19, 2023 by Vikash

Batch got cancelled need refund (Unacademy Plus) ^Open

I enrolled in Agnipath batch for UPSC CSE in July **** which was to complete the course by April ,**** .but suddenly the batch got cancelled in sept **** , and I was given a plus subscription which is of no use to me. They have wasted my one m...

Oct 14, 2023 by Ankit Singh

Planet spark not refunded the money yet (PLANET SPARK) ^Open

I have requested for refund and they agreed to it as well . Initially they said Aug end and the. Sep end - until now it's not done yet...

Oct 05, 2023 by Shaila

Odda class refund (ODDA CLASS foundation) ^Open

I have paid ***** to block the seat for my son for *-* pm batch , as they conveyed this batch will start from June, but they conveyed it get delay for July end still I was ok, but after sometime they started ignoring my calls and avoiding as mu...

Sep 28, 2023 by Meenal Choudhary

Delay in cancellation (BYJU'S) ^Open

We have encountered conflicting information regarding the status of our product. Initially, a sales representative named Davinder Singh informed us of the cancellation of our product, promising a refund. However, subsequently, a mentor named R...

Sep 26, 2023 by Ayush Roy

Loan not cancelled despite paying full amount (Think And Learn Pvt Ltd Byju s ) ^Open

With due respect, I, Barun Singh beg to state that I had bought an online course from Think And Learn Pvt Ltd (Byju's) course for * years amounting to Rs. *****/-. But later we agreed to partially cancel the loan with payment of *****/-. Now, d...

Sep 25, 2023 by Barun Singh

Not satisfied and unable to understand anything (Think Learn Private Limited BYJU S ) ^Open

I bought a *th standard course (tablet) for my daughter from Byju's (Think & Learn Private Limited) for Rs. *****. I was informed by the Byju's authority that if I will face any problem (such as satisfaction, understanding problem etc.) from th...

Sep 15, 2023 by Chitraranjan Borah

Not processing Course cancellation and Loan Closure False promises by BYJU S (BYJU S Think and Learn company) ^Open

On April **, ****, I registered my daughter for grade * and * online classes in Byju’s at a cost of Rs ***** (Rs **** was deposited right away, and the rest Rs ***** was thought of as a loan from Byju's). When we registered, they informed us ...

Sep 12, 2023 by SRINIVAS NANDYALA

Not giving refund against the cancellation of course (PLANET SPARK) ^Open

I had made payment of Rs. ******/- on ** april ****. But didn’t like the class as teachers were absent without intimation and even the teaching was not up to the mark. In the month of may on ** nd may **** i had raised a ticket about cancella...

Sep 12, 2023 by Sonal Bhole

Not refunding the fees (Imarticus Learning Private Limited) ^Open

I opted for one of their offline course and paid the whole fees and after few days I made application for my higher studies in uk and it got successful ( it was not pre-planned) and now I'm telling them to cancel my admission and provide me the...

Sep 06, 2023 by Rakesh Yadav

They scammed me (PLANET SPARK) ^Open

Hi, my name is Lukmi Dera, I am ** years old and I was looking for spoken English and to speak fluently. So I talked to one of the councilors Mr Rishab .. he said he would provide whatever is required. Before any trial, he convinced me and took...

Sep 05, 2023 by Lukmi dera

Refund of admission money (Bhawanipur Education ) ^Open

I took admission in Bhawanipur Education Society for B.Com (Hons.) In **** under Calcutta University. I paid ***** for my admission fees. It was during the COVID phase and government has issued a notice that all college shall return the admissi...

Sep 04, 2023 by Kinjal Sarker

Byju s not servicing (Byjus app TAB) ^Open

We took a byjus subscription * years ago. This year it's been almost a quarter since the academic year started and Byju's has not sent content(memory cards, books) for this year. Also, the tab's performance has deteriorated. We have been follow...

Aug 26, 2023 by Kishor Pawar

Scammed by Relevel (Relevel By Unacademy) ^Open

* *st and foremost, we all were lured in via the job guarantee * Then they decided to change the rules once most of us opted to emi * *st rule was to have a minimum of **% attendance (that was fine until) * *nd rule was to have **% ma...

Aug 25, 2023 by Narendra Jangid Y

Not paying refund amount (Byjus classes) ^Open

I am complaining on behalf of my brother-in-law here. My complaint for Byju's is as follows: We took classes from Byju's for class *. Their Marketing Executive Mr. Anas Syed called us and explained all the details about the course fluently. ...

Aug 18, 2023 by Sachin Regundwar

Cancel my subscription complaint number (Byjus) ^Open

I feel like I am cheated. For the past * month same thing happened. I mailed/call, your reply is always same, will call you in **hours (No dedicated person). Sometimes I received call sometime not. Whenever i got a call, I have to repeat eve...

Aug 12, 2023 by Pankaj

Refund demanded (Lido Learning) ^Open

I enrolled my daughter for online Classes in Lido Learning on ** Dec ****. Spoke with a person named Jacob. I paid Rs.***** and they enrolled my kid for *** hours complete course. Now company is insolvent. Their contact numbers are either switc...

Jul 29, 2023 by Yeshwanth kumar Nirmal

Cancellation and Refund from Byju s (BYJU'S) ^Closed

We have paid Rs.**,***/- on Feb **th ***** @ **:** PM (Thursday)through credit card for a combo offline package for Class **, ** & NEET with ** inches tablet for our daughter. The counsellor and manager have informed us that the enrolment wil...

Mar 06, 2022 by Udayasri Mavuleti

Double payment (Physics Wallah) ^Closed

Sir , I have made a payment to buy lakshya jee ****. I do payment * pm through Paytm in PW app but payment get failed. And amount deducted my bank . But I not get batch. I wait * hour but nothing happen . So, I am ...

Mar 04, 2022 by Ankit Kumar

Refund is not done and Invoice not shared as promised (Byjus Company ) ^Closed

hi i have taken byjus Subscription for my kid she studying UKG ,mr swaroop raju from byjus sales person who coordinate with me initially and he has promised us UKG is Complimentary and From *Grade to *th Grade charges are Rs-*****-/- and Math'...

Feb 28, 2022 by Sathish N

Refund not received after cancellation during trial period (Byjus) ^Closed

Hi, Byjus representative reached home ,during course explanation he told all academics from my kids current school will be animated and available when i receive the tablet device, but Hindi and kannada was not there, called customer care but t...

Feb 22, 2022 by SenthilKumar

Refund not credited (Lido Learning) ^Closed

refund of fee not credited yet, same was approved by lido on ** nov**** with Max time ** days but still pending ...

Feb 16, 2022 by Deepak agarwal

EXTRAMARKSmoney not refunded (EXTRAMARKSDubai) ^Closed

I am from Dubai, UAE. I had a very bad experience with Extramarks. It is ***% fraud and without knowing that, I enrolled my child from UAE after having a conversation via zoom of *.* hrs with Mr Utsav Menon (the name displayed on screen) and la...

Feb 11, 2022 by Jisha Asokan

Regarding Cancellation (Byjus) ^Closed

I have taken a course for my son, on *nd jan ****, and their tab and study material delivered, and the their trial period begin on the day, this material were delivered. so we were not aware how to use tab they provide considering safety of pro...

Feb 10, 2022 by Prashant Thanki

Cancellation (Byjus) ^Closed

I Have purchased Byjus IAS course , initially they told me quit anytime as per our convenient, Even though i am not gonna to appear this year exam they told you cant quit this course **days period over , they hide this details from me in init...

Feb 07, 2022 by ARUN KUMAR

Refund is not initiated (Byjus) ^Closed

I was contacted by a sales person from BYJUS claiming to be a senior education counsellor. I had contacted their website for looking at the IAS coaching program. She said that I am eligible for scholarship and she is giving me a **% discount af...

Jan 29, 2022 by Christal Jency

False and dubious verbal promises and fraud (Byjus) ^Closed

Byjus academic counselor verbally promised under some customized program scheme they are offering contact classes for ukg to *th class kids, based on this they convinced us to do down payment of five thousand rupees and pay the rest seventy-f...

Jan 24, 2022 by Srinivasa reddy

Amount not refunded (Byjus) ^Closed

I cancelled the byjus order of tab before the delivery of product but after ** days also they haven't replied or no response. They are not attending my call, customer care is also not responding ...

Jan 20, 2022 by Veena S

Refund not done (Byju) ^Closed

I have purchased a Byju's Tablet learing program for my child but he was not willing to learn from tablet. as per byju's policy i have requested cancellation of this program with in ** days. but now there is more than one month there is no can...

Jan 14, 2022 by Sanjeev Beniwal

I want my 5000 rupees refund (Byjus) ^Closed

Maine BYJUS k UPSC IAS course k liye **.**.**** ko raat **:** pr **** ki down the ki thi but kuch persnol issue ki wajah se main apna paisa wps lena chahta hoon maine is baare mein byjus k supporting department ko bhi batya h bt abhi tkk mujhe ...

Jan 13, 2022 by Adhiraj Saxena

1 (Byju) ^Closed

Tablet is not working since * months and i have called so many times to mentor but my problem is not being soved so i dont want to continue with it ...

Jan 12, 2022 by Mufida panarwala

Refund from Byjus (Byjus) ^Closed

My nephew got a call from Byju's team (Mr. Suraj Mamidwar - senior educational counsellor) and informed him that they will enroll him in Byju's online learning course as they find him very good at learning but needs some mentorship. They said t...

Jan 11, 2022 by shyam Wamane

Cancel My Byju s Subscription after 3 months (Byjus) ^Closed

Byju's send a woman in our house for a scholarship test and convince my parents to take Byju's subscription. But after * or * months I and my parents eagerly want to cancel the subscription for our financial condition after lockdown and my time...

Jan 06, 2022 by Arijit Singha Roy

Misguided and failure of commitment (Byju) ^Closed

They gave falls commitment and now not replying even after committed over mail Neither they pick my calls ...

Dec 31, 2021 by Tarun khatri

Byju s refund complaints (Byjus) ^Closed

Request for canceling the scholarship of my Child - Khushi Parashar by byju's due to not being satisfied with the payment process ...

Dec 30, 2021 by Shyam Sundar

Regarding cancellation and refund (Byjus) ^Closed

I have registered for my Refund within days of the refund policy and a refund id is generated. But it's been more than ** days . They have not initiated my refund nor any mail update regarding to it. When I call mentor , he always said that a c...

Dec 30, 2021 by Devesh

Cancel Subscription and Refund (Byjus) ^Closed

At the time of subsctiption payment Byju's team told that they will give ** days trial period. If we will not like the app we can cancel the subscription and will get our money refund. But after when we raised request to cancel the supscription...

Dec 29, 2021 by Naveen