Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

ORIGINAL MARKSHEETS AND DEPOSITED FEES NOT RETURN (RITEE COLLEGE OF NURSING CHHATAUNA MANDIR HASAUD RAIPUR M NO ) ^Open

Respected sir /madam, maine **/**/**** ko Ritee college of nursing chhatauna , mandir hasaud raipur me admission liya tha ,meri family me achanak financial condition kharab ho jane ke karan mai disco...

Mar 10, 2020 by Lata sahu

Deficiency in services of Job for CA (Teach Smart Learning Solutions Private Limited) ^Open

Opposite Party - Teach Smart is an education service provider having franchise of Bank Edge (who provides various courses in Banking). Provided Invoice is under Registered Company Name “Teach Smart Learning Solutions Pvt. Ltd”. They Marke...

Feb 22, 2020 by Shubham Desarda

Refund Denied (Frankfinn Institue Of Air Hostess) ^Open

The Frankfinn Institute targets lower middle class people and makes money with them. They called me for a free seminar to discuss carrier goals. Post that that they kept calling to take admission. I was also told that the course is worth * ...

Feb 17, 2020 by Aditi Parmar

Bijus company has cheated on us (Bijus) ^Open

One of the representative charan from biju forcefully come to our house to do session then he has taken registration fee also done enrollment now we want to cancel this product he was not answering my phone calls. I lost my amount and mentally...

Feb 08, 2020 by Suma

Applied Unfair Means Unnecessarily (Delhi Technological University) ^Open

Respected Sir/mam, In November **** mistakenly there was phone in my pocket during the examination, after **-** min invigilator asked to put the phone in the bag, if anyone has it by mistake. So I stood up and went to keep the phone. Then he s...

Jan 30, 2020 by Khursheed Aqueeb

Cheating on Degree (MK Eduworld ) ^Open

I was told that I'll get my degree in * months. I and my friend joined them as they told us it's legal and psc and UGC granted. It's a distance education approved by the government, they said. But it's almost * years and I didn't get any update...

Dec 16, 2019 by Sanju T

Poor service of a coaching institute (Neo gate academy ) ^Open

I have joined a coaching institute for gate on September ** till date nearly *.* months passed away in those months nearly *.* months there are no classes held and even now the institute not helping the classes even my exam is very near I. E., ...

Dec 03, 2019 by Sai Narasimha

Cancelletion and return (Byjus) ^Open

मैंने byjus जी उसे कैंसिलेशन और आर्डर कैंसिल करने के लिए रिक्वेस्ट करी ... मेरी फाइनेंसियल प्रॉब...

Nov 17, 2019 by Preeti massey

Education consultant cheated (star education) ^Open

This is Shankar from Tamilnadu Tirupur, recently I received an email stating that I'm getting university admission with lesser fees with a validated and reputed university. Her name (RAMYA ACCUSED), Mysore Mobile number of the accused +*****...

Nov 08, 2019 by Shankar

Refund issues by Extra marks (Extra marks ) ^Open

Extra Marks Mentor Mr. Soumik Saw personally visited my home on dated **/**/**** and convinced us to purchase their * year ICSC class-V level education package through electronic gadget(Order ID:-*f**e*-*******)course fees worth of Rs.*****/-wh...

Nov 06, 2019 by DIPANJAN SUR

Change of examination center without information (FIITJEE Institute) ^Open

I have applied for my son, for the Big Bang test conducted by FIITJEE institute towards the admission into **th standard in national wise. test date was **th October and the student should report by *.** AM as per hall ticket at the examination...

Oct 26, 2019 by Sreenivasa reddy

Too much Fees charged (Richmondd global school) ^Open

The school charges annual fees every year...and at the time of quarterly fees payment, on the name of development fees, practical charges, IT charges, they charge so much amount from the parents. I want to complain against the Richmond global ...

Oct 18, 2019 by Prinkal goyal

Received wrong Documents and a year of Harassment (Suresh Gyan Vihar UniversityDE) ^Open

My name is Simmi Jaiswal and I have enrolled for MBA in HR in October **** through SGVU (Enrollment no-sgvu**D*********). I am writing you this mail to show you my pathetic condition due to mismanagement and lack of proper support to the studen...

Oct 04, 2019 by Simmi jaiswal

Carpenter fraudulant quality material with no service within a month (Krishna Kitchen And Interior) ^Open

I gave a furnishing contract to this carpenter for my * bhk flat and to my surprise the work he did in kithcen started falling out as well as getting rusted .he also promised me few more work which is still pending and from last two months he i...

Sep 23, 2019 by Pankaj mishra

Substandard coaching classes refusing refund (Techavera Solutions) ^Open

I reached out to Techavera as a working professional looking for GATE coaching in Statistics (ST) on weekends; Techavera advertises themselves as providing coaching for all kinds of competitive exams as well as professional courses. *. I was ...

Sep 17, 2019 by Hardik Shah

Recovery of dues (Rps International School Sector 89 Gurgaon) ^Open

I have rendered services by supplying Bags and Watches to school during February **** and services were duly performed for Rs *,*** and Rs ***** respectively. After multiple follow ups I have not received any payment till date. I met several ti...

Sep 12, 2019 by Anuradha Chandgothia

Services are not as promised (Careers360.com) ^Open

On ** July ****, I purchased a package for jee **** from careers***.com.They were the one who approached me and told that you would get daily live classes and doubt solving classes. But there are only video lectures in the package. They also to...

Sep 04, 2019 by Mohammad zaki

RGPV degree not delivered (RGPV) ^Open

I have applied for my engineering degree before *.* years but did not get till now, I went to RGPV but they are saying we are not responsible for that even not given me speed post tracking ID so that I can track it. Please help me....

Sep 04, 2019 by Sulabh Jain

Online course not completed (Ventet Educare ) ^Open

Applied for online web designing course in April ****. Paid full fees in advance. Course started on * June but discontinued after about * sessions. Faculty stopped responding till date. Entire holiday period spoilt....

Sep 01, 2019 by Yashik Chauhan

Money not refunded (Vedantu) ^Open

I have enrolled for a course worth Rs ***** at Vedantu.They have told me that they refund my money if I don't like their classes.I have paid Rs **** through paytm on ** August ****. I attended their classes but I am unable to understand their c...

Aug 31, 2019 by Harshit Gupta

Materials didn t get (Byjus) ^Closed

After submitting money and documentation I didn't get the materials. But my counselor told me that you will get the materials in * June **** . And from that day sir is not replying my messages , no calls , no answer of calls....

Jun 08, 2021 by Yasmin

Misleading of customer by BYJus (Byjus) ^Closed

Dear Sir, I have been opted for free counselling class in BYJUS for my child on **/**/**** and Mr. Vineet Bhardwaj from BYJUS taken an audio - video class. Through counselling secession Mr. Vineet Bhardwaj asked for Rs. ****/- for free trial cl...

Jun 04, 2021 by Bipul Barman

Byjus return and refund (Byjus ias) ^Closed

Byjus took Rs. **** from us as a downpayment for the course and the remaining amount is due via EMI, I was in contact with one person who had originally sold is the course, who also assured us that any issue will be solved by her, I was told th...

May 24, 2021 by Aditi Jain

Harrasment and no refund BYJU s (Byju) ^Closed

I purchased byju's course for my nephew in March **** for class Xth (Aman Singh). Post purchasing the course my family was hit by covid and we cld nt send the tablet/study material to our nephew who does not live with us. We requested a refund ...

May 19, 2021 by Anshul Singh

Cancellation of my byjus products after 3 months (Byju ias) ^Closed

I had purchased ** Feb ** new byjus ias course in hindi medium, course completed date is ** Dec ****. But byjus products is not fair and not good. The material and matter is very old version. so i decided cancel....

May 13, 2021 by Vinod Kumar

Refund (Byjus learning app) ^Closed

Humne byjus ka pura product vapas kar diya hai lekin abhi tak byjus ki taraf se koi call nhi aaya h or hamara paisa bhi refund nahi hua hai EMI ki date bhi cancel nahi karayi gayi h ...

May 08, 2021 by Anuj singh

No Refund of down payment and EMI (Byjus learning app) ^Closed

I am Naveen jaiswal, brother of student Anmol jaiswal. I had apply for refund for around ** days ago since then they are just telling me you will get refund in * days or * days. Everytime i had to call them and they tell to call me back in ** m...

May 04, 2021 by Navee jaiswal

I requested for Course Cancelation But He didn t Responding Me (Byjus ias) ^Closed

I purchased a course from Byju's IAS of amount ****** I paid **** down payment and rest he taken my consent for loan and I got a tab, but i dont like his course then I requested for cancelation to Byju's support ** days ago. His cancelation p...

Apr 27, 2021 by Kamlesh Kumar

SERVICE NOT PROVIDING WANT REFUND (Byjus learning app) ^Closed

I HAD TAKEN SUBSCRIPTION FOR * YEARS FROM CLASS * TO CLASS * FOR MY SON. NOW THIS YEAR HE IS PROMOTED TO CLASS *. MY SON NISCHAY LOST HIS BYJUS TABLET'S SD CARD BECAUSE IT WAS NOT WORKING HE TOOK IT OUT AND THEN MISPLACED IT. WE HAD SEVE...

Apr 26, 2021 by Amit Agarwal

No Clarification or confirmation from Byju s on ECS mandate for cancelled Order and loan ( BYJU s Think And Learn Pvt Ltd) ^Closed

Hello All, I tried to purchase a Byjus product for my KID and the Byju's mentor visited our house on April *rd and tried to process order and did a ENACH to process the ECS mandate for the amount of ***** via IIFL. On April *th he made me to ...

Apr 25, 2021 by Sabarish Santhanam

Payment not received (Awign Internship ) ^Closed

I recently applied work for home intership. (Country of origin mapping for awign) on February **th ****. After completing the work, I had got ***₹ amount on **th March **** which was to be withdrawn. But until now i.e **nd April, I am still...

Apr 22, 2021 by Rohan S

Course fees refund (Byjus) ^Closed

Byjus ...

Apr 19, 2021 by Girish C

Fraud done by byju s (Byjus) ^Closed

I, Asif Islam son of Anisul Islam has applied for banking course in Byju's but came to know that there are no banking courses available.My father has paid the amount of ***** in one time and the amount has been deducted from my father's account...

Apr 17, 2021 by Anisul Islam

Refund amount (Sarat Chandra Ias Academy Vijayawada) ^Closed

Respected Sir, Iam Maram Sridhar Reddy,working and My wife working in BHARAT ELECTRONICS LIMITED as deputy engineer,resigned to get prepared for CIVIL SERVICES.Then I decided to join my wife(Atmakuri Mounika) in IAS coaching.After enquiring th...

Apr 17, 2021 by Maram Sridhar Reddy

Return and Refund Money (BYJU'S) ^Closed

...

Apr 15, 2021 by Kishore Kumar

Byjus finance department harassing me (Byjus Learning Online Products) ^Closed

I purchased byjus trail kit in feb ** **** .within trail period i opted for refund now all We are being threatened by them that our cibl score and penalty charges will be deducted when the actual fault is done by Byjus. I have returned the pro...

Apr 14, 2021 by Ayesha mohammed

Course completion certificate not issuing from the university (Madurai kamraj university) ^Closed

Sir my self G Rajendra Prasad completed BCA from madurai kamaraj university in APR **** since then iam awaiting for CC in **** for one of my mail they replied me that your fees is due of Rs ****/- and i paid the same in ** Oct **** but they did...

Apr 10, 2021 by G RAJENDRA PRASAD

BYJUS REFUSING REFUND AFTER GETTING RETURNED PRODUCT (Byjus) ^Closed

BYJUS Team forced me to join in Byjus learning by giving false statement and after admission, I realised that they fooled me, then I tried to cancel the course immediately but I could not reach the Byjus team for more than a month because they...

Apr 09, 2021 by MOORTHI M

Byjus not refunding fees even when cancelled in trial period (Byjus) ^Closed

Want to raise a complaint against Byjus. I booked a course by credit card no cost emi payment. After transaction i got a msg displaying taxes and processing charges. I immediately asked for refund(they have a freelook period of ** days) yet my ...

Apr 06, 2021 by Suman Mishra

Not cancelled the subscription (Byjus Learning Online Products) ^Closed

I ordered a neet **&** package from byjus. Their councillor come at my home and told us to take subscription right now and in future if we don't like their product we cancel within ** days of trial . We agreed and take subscription from them fo...

Apr 03, 2021 by Khushboo Sharma