Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

Upgrad cancellation of course (upgrad) ^Open

Upgrad had convinced me to take up MS computer science. They called me several time in office hours to take up this course. At the time of admission i asked them whether it is valid in India for further studies. They said it is valid. But after...

Jul 15, 2022 by Ashvini Mahajan

For cancellation of byjus course and stop the emi (Byju's Ed-tech company) ^Open

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Jul 08, 2022 by Priyanka Mahobiya

Refund and cancel subscription (Byjus) ^Open

I want to cancel my subscription and have been calling on customer support service from the past ** days. . I tried calling the counsellor Aman Kumar but he misbehaved with me and told i dont remember who are you and after that he is not pickin...

Jul 07, 2022 by Surbhi khalkho

Cancellation byjus classes (BYjus class) ^Open

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Jul 02, 2022 by Manoj Mourya

Instuion doesn t refund my money (Ufaber Edutech Private Limited) ^Open

This is know as fluentlife I am taking the admission on ** April **** in * Month Basic English Course, in this course a trainer along with and a app which help to do some task ,so after *-* class I am issue with app when I am complaining th...

Jun 24, 2022 by Amit Nath Sharma

Complain id 153062 not yet resolved and byjus team replied as resolved (Byjus learning app) ^Open

COMPLAIN ID ****** not yet resolve by byjus team. and replied to you as resolved. please do the needful....

Jun 19, 2022 by NAVIN KUMAR SHINHA

REFUND and CANCELLATION OF EMI (Lido Learning) ^Open

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Jun 16, 2022 by Deepak Subramanian

Lido did not refund money Cheated (Lido Learning) ^Open

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May 29, 2022 by Gunasekhar Reddy

I want to refund my invested amount (Extramarks) ^Open

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May 23, 2022 by Mirza younis ahmad

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Apr 07, 2022 by Shabique Maheer Haque

Refund not credited (Lido Learning) ^Open

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Mar 15, 2022 by Chandrakanta Dalabehera

Unauthorised Loan raised through fraud (Lido Learning) ^Open

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Mar 09, 2022 by Pankaj Kumar

Refund is not done and Invoice not shared as promised (Byjus Company ) ^Open

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Feb 28, 2022 by Sathish N

Refund denied for the MSc course not registered enrolled (Upgrad Education Private Limited) ^Open

I registered for PGDML and Msc in upgrad in oct-**** batch and paid full fee of Rs.******. However i am able to complete only PGDML and not Msc course due to my personal situation/work pressure/financial situation during this corona pandemic....

Feb 19, 2022 by Alagesan Palani

Class unenroll and refund (Lido Learning) ^Open

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Feb 14, 2022 by Md Kamaluddin Ahamed

Refund Not Done (Lido Learning) ^Open

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Feb 01, 2022 by khushbu

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Jan 22, 2022 by Sadiya Ashraf

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Jan 20, 2022 by MUKESH KUMAR GUPTA

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Dec 08, 2021 by Anshul Rathore

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Dec 07, 2021 by Sudha G

Charging admin fees (Simplilearn) ^Closed

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Nov 29, 2021 by Nilesh Krishnakumar Thakker

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Nov 25, 2021 by Dev soni

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Nov 24, 2021 by Chavi soni

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Nov 08, 2021 by Mayank

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Oct 20, 2021 by Sudha G

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Sep 20, 2021 by Sharad Burungale

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Sep 18, 2021 by SUSHIL KUMAR PASWAN

REfund from byjus (Byju) ^Closed

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Sep 17, 2021 by Abhishek and Dwajani

Not respond (Byju) ^Closed

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Sep 14, 2021 by Sumitra Bose

Package return not accepted (Byjus) ^Closed

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Sep 13, 2021 by Harneet

Not cancellation of subscription (Byjus ias) ^Closed

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Aug 25, 2021 by Atchaya srilatha

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Aug 16, 2021 by Dareshsharma