Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

Cancellation is done in the month of april but still the emi is generating i couldnt find a solution (Byjus) ^Open

I took a course from byjus in the month of March and I couldn't find the course is worthy and I made cancellation request but they didn't accepted my request and then I raised my request in the consumer helpline number after that they took this...

Nov 20, 2023 by Harsha Ganesh

Gpf kae intrest kae sembendhit (Bashik sikha vibhag Uttar Pradesh ) ^Open

prarthi pramod kumar jain ko year **** saie **** tek ka GPF per interest dilwanae ka kest kerangae ...

Nov 12, 2023 by Pramod Kumar

Money not refunded even after requesting to cancel the subscription multiple times (Byjus) ^Open

The byjus councellor wanted to me to buy byjus subscription so he convinced my parents by buttering them. He said that before ** days you can cancel the subscription and they will refund the full amount we payed in advance but if we cancel afte...

Nov 07, 2023 by Rishil subbaiah

Byjus is not giving me my Refund (Byjus) ^Open

Hello Sir/Medam, I have purchased a subscription from Byjus for my Son who is styding in *th Standard. Byjus commited that if they failed to give me services then they will give me ***% Refund. Right now I am at UAE, I have tried to customer c...

Nov 07, 2023 by Mehulkumar Patoliya

I hv raised these request for byjus subsciption under 133043912734344955274957191 but not even sing (Byjus) ^Open

******* ******* ****** ******* above few request raised for byjus subsciption but not even single request is fullfilled by byjus...

Nov 06, 2023 by Parminder

Issue with refund (the knowlegde academy) ^Open

I have enrolled the ISO **** & ISO ***** course with the knowledge academy in July ****. After enrollment only I came to know that they are not providing IRCA certification which is mandatory for my career growth. When I asked this with sales r...

Nov 03, 2023 by Manoj

Byjus not cancelled subscription (Byjus) ^Open

byjus is not cancelled my subscription and done loan on my account.request number ******* raised for cancellation ...

Nov 02, 2023 by Parminder

Refund for online course (Skill Nation by Jatan Shah) ^Open

• I attended Skill Nation workshop by Mr. Jatan Shah on **st September ****. After the actual workshop, he marketed a full-fledged course of his- called the Masterclass that cost Rs.***** + GST. There was also an option to pay it in * instal...

Nov 01, 2023 by Divya S

Byjus not cancel subscription (Byjus) ^Open

subscription not cancelled yet req num ******* was raised for the same but still not cancelled and forcing emi and loan on my account unnecessary ...

Nov 01, 2023 by Parminder

Cancellation of foundation course of class 8 9 for my daughter trisha boxi not done and refund not (Byju's Ed-tech company) ^Open

Cancellation of Aakash Byju's online Foundation course for Trisha Boxi not done, refund not done ...

Oct 29, 2023 by tarasankar boxi

NONREFUND OF THE EDUCATIONAL LOAN (White hat junior) ^Open

I had decided to take an educational loan for my child for a course through whitehat junior through the loan agency gray quest. (Grayquest education finance, educational loan application number: ****** ). Accordingly, the monthly has been deb...

Oct 27, 2023 by Manisha Mahale

Refund delayed from Whitehatjr (Whitehat Jr ) ^Open

My daughter was doing classes from last * years and I found many topics are getting repeated in next class also. So I decided to move out. Last **th July they committed me that within **-** days I will get back my money through NEFT. NEFT takes...

Oct 23, 2023 by Soumyajit Setua

Money not refunded (Whitehat Jr ) ^Open

I first requested to cancel my course on *th April **** and got a response saying that they have started the process on **th April ****. finally on **th April I sent them the details of the account. And since then I have been mailing them and e...

Oct 22, 2023 by sunita Yadav

Whitehat Junior delaying processing refund (Whitehat Junior ) ^Open

I had requested refund against the unused classes of my son from Whitehat Junior coding classes in mid June ****. They confirmed that they are processing refund and will be credited to me in * weeks. Now its more than * months and no one is res...

Oct 19, 2023 by Vikash

Batch got cancelled need refund (Unacademy Plus) ^Open

I enrolled in Agnipath batch for UPSC CSE in July **** which was to complete the course by April ,**** .but suddenly the batch got cancelled in sept **** , and I was given a plus subscription which is of no use to me. They have wasted my one m...

Oct 14, 2023 by Ankit Singh

Planet spark not refunded the money yet (PLANET SPARK) ^Open

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Oct 05, 2023 by Shaila

Odda class refund (ODDA CLASS foundation) ^Open

I have paid ***** to block the seat for my son for *-* pm batch , as they conveyed this batch will start from June, but they conveyed it get delay for July end still I was ok, but after sometime they started ignoring my calls and avoiding as mu...

Sep 28, 2023 by Meenal Choudhary

Delay in cancellation (BYJU'S) ^Open

We have encountered conflicting information regarding the status of our product. Initially, a sales representative named Davinder Singh informed us of the cancellation of our product, promising a refund. However, subsequently, a mentor named R...

Sep 26, 2023 by Ayush Roy

Loan not cancelled despite paying full amount (Think And Learn Pvt Ltd Byju s ) ^Open

With due respect, I, Barun Singh beg to state that I had bought an online course from Think And Learn Pvt Ltd (Byju's) course for * years amounting to Rs. *****/-. But later we agreed to partially cancel the loan with payment of *****/-. Now, d...

Sep 25, 2023 by Barun Singh

Not satisfied and unable to understand anything (Think Learn Private Limited BYJU S ) ^Open

I bought a *th standard course (tablet) for my daughter from Byju's (Think & Learn Private Limited) for Rs. *****. I was informed by the Byju's authority that if I will face any problem (such as satisfaction, understanding problem etc.) from th...

Sep 15, 2023 by Chitraranjan Borah

Biju s cancellation and refund (Byjus) ^Closed

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Apr 18, 2022 by Soumavo Chattaraj

Scamming People saying Video conference s evidence doesn t count as they have provided Instructions (Byjus ias) ^Closed

Around August **, ****,An agent from Byjus had a video conference(or Counselling session online) ,with me regarding IAS BHLP program, offering Discounted price To the candidates that will be selected through the counseling session. It was recor...

Apr 15, 2022 by YENGKHOM ARLEX SINGH

I want to cancel my admission due to poor performance (Byjus) ^Closed

Sir, This is to inform you that i've been trying to contact with my mentor since many days. But even after repeated calling, all i listen is "press * for the call back". I've done it several times but got no calls back! I don't understand the ...

Apr 06, 2022 by Shashank Kumar Vatsal

Return package (By juse) ^Closed

Mujhe Byjus ki taraf se ek Phone call aaya tha ki aap ki beti ko schoolership diya jayega agar wo hamare test pass kar legi.iske kuch dino bad inka ek counseller mere ghar aaya aur usne kaha ki aap Byjus ka package apani beti ki padhai ke liye ...

Apr 05, 2022 by Pooja Singh

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Apr 02, 2022 by Divyanshu jain

My money is not refunded (Byju) ^Closed

Firstly they offer us scholarship of ***** for * years. We accepted it so they demanded **** rupees as registration fees and we paid it.But due to some personal reasons we wanted to cancel all the further proceedings and asked for our money to ...

Apr 02, 2022 by Kajal sharma

Rude Behavior of Simplilearn s executive (Simplilearn) ^Closed

I have contacted a Simplilearn executive Narendra Bastani | narendra.bastani@simplilearn.net |**********/********** for a quote, he said he would be able to share it by tomorrow, I requested him for sharing the pricing today itself as they woul...

Apr 01, 2022 by Aswini

No service delivery (Byjus) ^Closed

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Apr 01, 2022 by Jala Elisha

Byjus teken my cancellations but not settle my amount when I given mail they told me you are number (Byjus learning) ^Closed

Cancellation Byjus learning application ...

Mar 29, 2022 by Gandla Akshara

Double payment refund (Physics wallah app) ^Closed

Sir when i made payment for the first time it was showing payment failed so i did it again it had deducted double amount from my account please help...

Mar 28, 2022 by Nikhil Tatyabhau Gawade

Without my cosent they tied up with IIFL I clearly told don t want any loan (Byjus) ^Closed

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Mar 26, 2022 by Hrudaya Raju Chilka

Byjus course not cancelled and not refund (Byjus) ^Closed

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Mar 21, 2022 by Manigandan

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Mar 14, 2022 by Srinivas t r

Continues calls and torture (Byjus) ^Closed

I have taken BYJU’S last year **** march. After making one emi paid i told i want to cancel it because my daughter Is not using it. But your BYJU’S team not possible you once taken it ll continues. Then again i guy from financial team told...

Mar 13, 2022 by Madan Chandrasekaran

Double payment done for one course (Physicswallah App) ^Closed

I have paid for lakshya neet batch twice. Once I have done it from my father's debit card then it was showing unsuccessful payment then I again paid from Paytm ****/- but both the amount was deducted from my account...

Mar 11, 2022 by Aayishma Dwivedi

Fees (Byjus) ^Closed

My child for which I have register for Byjus. But for the first month I m telling them that my child didn't study in your tab or app plz cancel it in that Given them medical prob also .... for that they contact me that your account sign p...

Mar 10, 2022 by GAURAV SAHU

BYJU S (Byjus) ^Closed

BYJU'S seller come to my House and sale it's subscription or product and give any type of loan by saying EMI and saying that local tusion centre is not good for preparing jee/ neet and we give free table of ***** of samsung and they give ***** ...

Mar 06, 2022 by Aryan Srivastava

Cancellation and Refund from Byju s (BYJU'S) ^Closed

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Mar 06, 2022 by Udayasri Mavuleti

Double payment (Physics Wallah) ^Closed

Sir , I have made a payment to buy lakshya jee ****. I do payment * pm through Paytm in PW app but payment get failed. And amount deducted my bank . But I not get batch. I wait * hour but nothing happen . So, I am ...

Mar 04, 2022 by Ankit Kumar

Refund is not done and Invoice not shared as promised (Byjus Company ) ^Closed

hi i have taken byjus Subscription for my kid she studying UKG ,mr swaroop raju from byjus sales person who coordinate with me initially and he has promised us UKG is Complimentary and From *Grade to *th Grade charges are Rs-*****-/- and Math'...

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