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Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

online education complaints in India


Famous Edutech and Online Education Companies of India



Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints



With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?



So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.


Complaints

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Upgrad cancellation of course (upgrad) Open

Upgrad had convinced me to take up MS computer science. They called me several time in office hours to take up this course. At the time of admission i asked them whether it is valid in India for further studies. They said it is valid. But after...

Jul 15, 2022 by Ashvini Mahajan

For cancellation of byjus course and stop the emi (Byju's Ed-tech company) Open

.H *M*?/> .*K,?/> ,**A* .'M/ *M*&G* *G .H(G &?*,* **** .H ,>B* M*>*G* *G /B*@**@ *?&@ .@!?/. > K*M* *?/> %> **,*** .G ?*> .A*G **** !> ( *G.G *> *?/> /> %> (M*K(G .AG %*M! *>*M@ &?$M/ ,?**> +>(G* *?.?G! *G *K( &?*>...

Jul 08, 2022 by Priyanka Mahobiya

Refund and cancel subscription (Byjus) Open

I want to cancel my subscription and have been calling on customer support service from the past ** days. . I tried calling the counsellor Aman Kumar but he misbehaved with me and told i dont remember who are you and after that he is not pickin...

Jul 07, 2022 by Surbhi khalkho

Cancellation byjus classes (BYjus class) Open

Dear Sir, Byjus Order I'd - BYJSSE********* Order received date **-Jun-** Students Name- Aditya Parent Name-Manoj Mourya Register number -********** Register email ID -darkgaming*****@gmail.com I want to cancel my product immediately .no...

Jul 02, 2022 by Manoj Mourya

Instuion doesn t refund my money (Ufaber Edutech Private Limited) Open

This is know as fluentlife I am taking the admission on ** April **** in * Month Basic English Course, in this course a trainer along with and a app which help to do some task ,so after *-* class I am issue with app when I am complaining th...

Jun 24, 2022 by Amit Nath Sharma

Complain id 153062 not yet resolved and byjus team replied as resolved (Byjus learning app) Open

COMPLAIN ID ****** not yet resolve by byjus team. and replied to you as resolved. please do the needful....

Jun 19, 2022 by NAVIN KUMAR SHINHA

REFUND and CANCELLATION OF EMI (Lido Learning) Open

I enrolled a course for my younger brother, Dhruv Subramanian. It has been more than * months now. My issue is not resolved. I have applied for a Refund request in their website which states, 'The refund will be processed within ** days'. Now n...

Jun 16, 2022 by Deepak Subramanian

Lido did not refund money Cheated (Lido Learning) Open

Student Name: Harini Battu Registered Mobile Number: ********** we have registered for Lido online classes Young Leader's Scholarship Program by paying the fees of Rs.*****/- on *rd May **** (HDFC bank emi transaction with ** months EMI Rs.*...

May 29, 2022 by Gunasekhar Reddy

I want to refund my invested amount (Extramarks) Open

I did my admission of my ward in extramarks after attending in class my son complaint that I am not understanding during online class on that very day I made a complaint and asked them to refund my earnest money of Rs ***** .After repeated requ...

May 23, 2022 by Mirza younis ahmad

Order punched and delivery assured by 3 senior managers but still classes of AAKASH BYJUS class 12 J (Think and Learn Pvt Ltd BYJUS) Open

*)I am a premium Byjus student enrolled in JEE(**+**) since ****(for JEE ****) and am a student of Byjus since ****. The enrollment is on number: ********** . *) Due to an issue with my class ** part of the program I first reached out to Byj...

May 22, 2022 by Mohammad Anas Faisal

School s COVID19 Pandemic 15 discount for as per Karnataka High Court Verdicts (Global International School Whitefield Bangalore) Open

Due to the COVID-** Pandemic, all school started online education for their students. In our case, it was particularly “Global Indian International School, Whitefield Bangalore” also popularly known as GIIS – Whitefield, Bangalore. Due to...

May 22, 2022 by Mintu Kumar Poddar

Improper information from Amity online (Amity Online University) Open

The program expert of amity online provided me with false information and claimed that I could join the January session without my **th results. Later my form was put on hold as I didn't get my results yet. But I had already paid the fees and...

Apr 07, 2022 by Shabique Maheer Haque

Refund not credited (Lido Learning) Open

As per lido Learning refund should be credit within ** days but ** months completed refund not received yet...

Mar 15, 2022 by Chandrakanta Dalabehera

Unauthorised Loan raised through fraud (Lido Learning) Open

Hi! myself Pankaj Kumar Paswan would like to inform You that i had enrolled my children for free trial coding class of LIDO in the month of December ** . At the time of enrollment and continue coding classes i had clearly informed to Lido Learn...

Mar 09, 2022 by Pankaj Kumar

Refund is not done and Invoice not shared as promised (Byjus Company ) Open

hi i have taken byjus Subscription for my kid she studying UKG ,mr swaroop raju from byjus sales person who coordinate with me initially and he has promised us UKG is Complimentary and From *Grade to *th Grade charges are Rs-*****-/- and Math'...

Feb 28, 2022 by Sathish N

Refund denied for the MSc course not registered enrolled (Upgrad Education Private Limited) Open

I registered for PGDML and Msc in upgrad in oct-**** batch and paid full fee of Rs.******. However i am able to complete only PGDML and not Msc course due to my personal situation/work pressure/financial situation during this corona pandemic....

Feb 19, 2022 by Alagesan Palani

Class unenroll and refund (Lido Learning) Open

I have been massaging Akash Ghosh to unenroll the lido class since day one. Later also told Madam Sonal Singh that I want to cancel this class. he says to mail, I ask for a refund by Unenrolling through mail. I apply to call back through lido ...

Feb 14, 2022 by Md Kamaluddin Ahamed

Refund Not Done (Lido Learning) Open

We have enrolled KG course of Lido Learning in May ****. during enrollment they told us that u can stop course any time and we will refund amount within ** days. We stopped course in oct ****. It is more than * months and they are not refund am...

Feb 01, 2022 by khushbu

Refund of money (Aakash Institute Bokaro) Open

I decided to take * year subscription in Aakash for the preparation of NEET.On **st December **** I paid ***** as registration fee and on *rd January **** I took admission by paying ***** everything was going well staffs also talked sweetly....

Jan 22, 2022 by Sadiya Ashraf

Complain regarding refund (Lido Learning) Open

In may **** i receive a call from LIDO learning representative, they provide me all detail regarding LIDO. I decided to take Demo class for my child Anant. Demo class teacher was Roshni. The demo class was very attractive that's why i think it ...

Jan 20, 2022 by MUKESH KUMAR GUPTA

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EXTRAMARKSmoney not refunded (EXTRAMARKSDubai) Closed

I am from Dubai, UAE. I had a very bad experience with Extramarks. It is ***% fraud and without knowing that, I enrolled my child from UAE after having a conversation via zoom of *.* hrs with Mr Utsav Menon (the name displayed on screen) and la...

Feb 11, 2022 by Jisha Asokan

Regarding Cancellation (Byjus) Closed

I have taken a course for my son, on *nd jan ****, and their tab and study material delivered, and the their trial period begin on the day, this material were delivered. so we were not aware how to use tab they provide considering safety of pro...

Feb 10, 2022 by Prashant Thanki

Cancellation (Byjus) Closed

I Have purchased Byjus IAS course , initially they told me quit anytime as per our convenient, Even though i am not gonna to appear this year exam they told you cant quit this course **days period over , they hide this details from me in init...

Feb 07, 2022 by ARUN KUMAR

Refund is not initiated (Byjus) Closed

I was contacted by a sales person from BYJUS claiming to be a senior education counsellor. I had contacted their website for looking at the IAS coaching program. She said that I am eligible for scholarship and she is giving me a **% discount af...

Jan 29, 2022 by Christal Jency

False and dubious verbal promises and fraud (Byjus) Closed

Byjus academic counselor verbally promised under some customized program scheme they are offering contact classes for ukg to *th class kids, based on this they convinced us to do down payment of five thousand rupees and pay the rest seventy-f...

Jan 24, 2022 by Srinivasa reddy

Amount not refunded (Byjus) Closed

I cancelled the byjus order of tab before the delivery of product but after ** days also they haven't replied or no response. They are not attending my call, customer care is also not responding ...

Jan 20, 2022 by Veena S

Refund not done (Byju) Closed

I have purchased a Byju's Tablet learing program for my child but he was not willing to learn from tablet. as per byju's policy i have requested cancellation of this program with in ** days. but now there is more than one month there is no can...

Jan 14, 2022 by Sanjeev Beniwal

I want my 5000 rupees refund (Byjus) Closed

Maine BYJUS k UPSC IAS course k liye **.**.**** ko raat **:** pr **** ki down the ki thi but kuch persnol issue ki wajah se main apna paisa wps lena chahta hoon maine is baare mein byjus k supporting department ko bhi batya h bt abhi tkk mujhe ...

Jan 13, 2022 by Adhiraj Saxena

1 (Byju) Closed

Tablet is not working since * months and i have called so many times to mentor but my problem is not being soved so i dont want to continue with it ...

Jan 12, 2022 by Mufida panarwala

Refund from Byjus (Byjus) Closed

My nephew got a call from Byju's team (Mr. Suraj Mamidwar - senior educational counsellor) and informed him that they will enroll him in Byju's online learning course as they find him very good at learning but needs some mentorship. They said t...

Jan 11, 2022 by shyam Wamane

Cancel My Byju s Subscription after 3 months (Byjus) Closed

Byju's send a woman in our house for a scholarship test and convince my parents to take Byju's subscription. But after * or * months I and my parents eagerly want to cancel the subscription for our financial condition after lockdown and my time...

Jan 06, 2022 by Arijit Singha Roy

Misguided and failure of commitment (Byju) Closed

They gave falls commitment and now not replying even after committed over mail Neither they pick my calls ...

Dec 31, 2021 by Tarun khatri

Byju s refund complaints (Byjus) Closed

Request for canceling the scholarship of my Child - Khushi Parashar by byju's due to not being satisfied with the payment process ...

Dec 30, 2021 by Shyam Sundar

Regarding cancellation and refund (Byjus) Closed

I have registered for my Refund within days of the refund policy and a refund id is generated. But it's been more than ** days . They have not initiated my refund nor any mail update regarding to it. When I call mentor , he always said that a c...

Dec 30, 2021 by Devesh

Cancel Subscription and Refund (Byjus) Closed

At the time of subsctiption payment Byju's team told that they will give ** days trial period. If we will not like the app we can cancel the subscription and will get our money refund. But after when we raised request to cancel the supscription...

Dec 29, 2021 by Naveen

Refund Needed (Byjus) Closed

I have purchased byjus digital package for **th Neet but later the commintment fails as I got no live classes as promised so I have taken offline admission in other institute . Now I called Byjus for refund and got no response . It is within re...

Dec 13, 2021 by Ashwani Kumar

Byjus sold the course by giving me wrong information and wrongly (Byjus) Closed

Byju's customer service officer called me and told that I have got a scholarship of ₹ *****, for this you have to take a course, so I was preparing for UPSC online, so when I told him that I prepare for UPSC, he Suggested me to take the cour...

Dec 12, 2021 by Raman kumar

Contract not performed (Byjus) Closed

Dear sir I purchased a Byjus learning product from Byjus salesman as he committed to me that there will be online tutor will also be provided to you but there was not any any tutor provided due to the breach in the promise from company side I s...

Dec 10, 2021 by Kapil Kumar

Cancelling Byjus Tablet Program (Byjus) Closed

A salesperson from Byju’s came to our house towards the end of October and pitched about their NEET program for more than * hour by tricking our ward by asking intentional tough questions. He tried selling a **k+ course but when we told our w...

Dec 09, 2021 by Nallapu Srinivas

Cancellation and refunded money (Byjus learning app) Closed

I m purchase Byjus products in Sep **** giving money but till date they are not refunded money after three month lapse...

Dec 08, 2021 by Anshul Rathore



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Complaint filed against: Amazon


Resolved


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Complaint filed against: Robu.in


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Complaint filed against: Clear Trip


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Complaint filed against: Investment Reasearch Advisor


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Rohit Kumar
Complaint filed against: Swiggy


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Complaint filed against: Yatra


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Complaint filed against: Oyo Hotel


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Complaint filed against: Amazon.in


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Complaint filed against: Airtel Digital Tv


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Complaint filed against: Yatra.com


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Complaint filed against: Jasper Industries


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Avinash Kumar
Complaint filed against: Swiggy


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Complaint filed against: Spice Jet


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Sushil Mathew
Complaint filed against: Hathway Broadband Internet


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Darshan Kumar Patel
Complaint filed against: OYO Rooms


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Prabhakar Chaturvedi
Complaint filed against: Flipkart


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Rakesh Shinde
Complaint filed against: Swiggy


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Mannu Datta
Complaint filed against: Tatasky


Resolved


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Asif Belim
Complaint filed against: OYO Rooms


Resolved


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Complaint filed against: Pepperfry


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Complaint filed against: Delhivery


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Complaint filed against: PhonePe


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Complaint filed against: Labbaik Umrahs


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Complaint filed against: Wisdom Jobs


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Complaint filed against: Swiggy


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Complaint filed against: ClickOurStore


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