Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of businesses.

Byjus, Dexler, Whitehat Junior, Testbook, Gradeup, Pariksha, Upgrad, Educomp Solution, NIIT are some of the leading online student platforms in India. With education going online, hundreds of individuals face different problems.

The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then you should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

Secondly, you should try to contact education companies through Social Media. Social media are one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints.

Moreover, if the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice.

You should approach the consumer court / forum if you do not get any resolution for your education complaint. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc.

Fee not refunded for unattended course (Intellipaat ) ^Open

I paid a fee for a course called Google cloud certification training in Intellipaat. I did not attend the course nor gone through online web content. I have requested multiple times for the refund. But they have been denying to refund. ...

Aug 02, 2019 by Purushotham Namani

Return my fees (Sekhavati Institute Sikar) ^Open

My son Rishabhsingh Jadoun took admission in Sikar Institute Shekhavati BTech computer science on ** June ****. My son upset there. In days he returns home but ***** Rs. not returned. Please help me....

Aug 02, 2019 by Satyanarainsingh

Education loss done (Bseb Patna) ^Open

Mai bihar bord se inter me **** me exam diya tha jisme mera name galat tha exam dene se pahle v name sudhare ke liye admit card ka photo copy v diya par name nahi sudhara gaya. Fir mai board office se name sudharne ke liye gaya waha se sudhar h...

Jul 19, 2019 by Mitrranjan Kumar

Regarding school management (Pdng College) ^Open

मेरे दोनों बच्चो का एडमिशन लेने के बाद अप्रैल से जूलाई तक की फीस और वाहन शुल्क ड्रेस और books लेने...

Jul 18, 2019 by Dinesh Kumar tiwari

Online fraud and cheating (Saptrainings.in) ^Open

Complaint against online fraud and cheating. I am working in an IT company here in Hyderabad. I was looking for online SAP training for quite a few times. I made a number of queries in different institutes within India. On **/**/**** I received...

Jul 18, 2019 by Abhishek Rout

Fraud by private college (Gandhi Institute of Engineering and Technology Gunupur) ^Open

GIET, Gunupur which is an engineering college charged me a fee of Rs **,*** during my final year (****) for providing on-campus placement. This fee was refundable if I did not get any placement from the college. Eventually, I did not take any o...

Jul 14, 2019 by AMIT KUMAR SHARMA

Tutor fee not paid (Vms home tuition) ^Open

I am a registered user in the VMS home tuition app in Jabalpur, M.P. I have been assigned classes for home tuition of class X. I used to take * classes in a week for one hour. From ** May **** to ** June **** I have finished a total of ** class...

Jul 04, 2019 by JAY PRAKASH GEORGE

Refund of school fees paid to kidzonia credence international school (Kidzonia Credence International School) ^Open

I paid Rs. **,*** in * instalments for admission of my * years old daughter in Kidzonia Credence International School, Serilingampally, Hyderabad, Telangana State for her pre KG (Nursery) education during March **** to June ****. At the time of...

Jul 01, 2019 by BANSHI DHAR

Unnecessary and unauthorised way of exploitation regarding collection of fines (Priyadarshini College Of Education) ^Open

Administration demands for fines without reason and biasly hindering for an enrollment card. Even an application is demanded the forfeiture of the security deposit for the sum of amount Rs. **** which has been deposited immediately by the stude...

Jun 27, 2019 by Uday Thakur

Caution money not refunded (Akash Institute ) ^Open

The Akash institute branch at Bhubaneswar has taken caution money while admission for medical examination preparation. They told this is the refundable deposit. Now they are not listening. The receipt we put on attachment....

Jun 26, 2019 by Priyabrata lenka

Refund not given (St. Edmunds College) ^Open

I was admitted to St. Edmunds, Shillong, in the BSc. programme on **th May **** but due to certain problems could continue my studies. So I asked for a refund from the school authorities on **th June ****. According to the UGC notification whic...

Jun 25, 2019 by Joydeep Paul

Fees not refunded (Neetprep online coaching for pre medical test) ^Open

I purchased this course but after ** days I left the course and I requested to them for a refund but they refused and no response after left the course initially they call me and assured for refu* but later they denied....

Jun 18, 2019 by Shyam lal suthar

Payment for online exam successful but not able to apply for exam (Anglo Eastern College) ^Open

I applied for Online exam for DNS August batch at Anglo Eastern college using their website www.angloeasterncollege.com. After that, I received a mail from them regarding the successful application and for payment of fees. The Dashboard, as wel...

Jun 10, 2019 by Deepanshu Pandey

Coaching institute not refund my money (Apex medicode training institute) ^Open

I went to Ameerpet medical coding training centre apex medicode. I paid *k for *-month coaching. But I went * days only and discontinued because of poor teaching. So that I informed him after * days. He said he will refund my money. But now he ...

May 30, 2019 by Dhanalakshmi

Poor response and denial of refund (Sahaa Coaching Centre) ^Open

I have joined German language class at Sahaa academy townhall Coimbatore India with payment of Rs.*****. After joining the class it is found that the teacher is not certified postponed classes and misses classes. They have not given any materia...

May 25, 2019 by Selva

No fee no classes issue against GJUS&THisar (GJUS&THisar) ^Open

We have already done M.sc. in advertising management and public relations but actually, this degree is invalid for any hpsc, hssc and other government jobs. So university of science and technology Hisar is going to organise one-month bridge cou...

May 22, 2019 by Naresh kunar

No drinking water and electricity in Women's University at Vijayapura Karnataka state (Akka Mahadevi Womens University Vijayapura Karnataka) ^Open

No drinking water and electricity in Women's University at Vijayapura Karnataka. ...

May 22, 2019 by Vijayalakshmi maidargi

BA degree certificate not received (IGNOU (Indira Gandhi National Open University)) ^Open

My enrolment no is ********* and I completed a BA degree in the year ****. I applied for **st ignou convocation and the following address is given to IGNOU for sending the certificate. MS MANI AIR FORCE STATION SAMANA TALUKA - JAMJODHPUR...

May 22, 2019 by Mani Shankar Mani

Admission not done (NALANDA OPEN UNIVERSITY) ^Open

I have passed the bed entrance test and get a letter in counselling but when I visited the college admission was rejected by the college. Then what is the value of counselling?...

May 13, 2019 by Aman Chain

Service not provided and refund is denied (Dina Udhayam) ^Open

We are running an educational institute in Vellore. We were approached last February by this daily newspaper Dina Udhayam regarding an Education Expo where we have to book a stall and represent our institute there. We were promised of good foot...

May 11, 2019 by Dr.S.Syed vasiullah

Wants to retirn byju which my child does not study (Byju) ^Closed

Executive came and said you can return byjus any time but now they are not taking back...

Dec 24, 2019 by Varsha sharma

Poor Management and unprofessional approach (Gd Goenka Toddler School ) ^Closed

Poor management and unprofessional leaders at GD Goenka Toddler school, Pallav Puram Meerut. Though it is a franchise but eventually it is getting bad name to the group. Parents have stopped sending their kids to the school. ...

Dec 03, 2019 by JASKIRAT SINGH JAGGI

Telling us to wait for cancellation (Byjus) ^Closed

We have registered for BYJU'S on the demand that it could be cancelled within ** days if not satisfied but now it's more than * and half month still they are telling us to wait for the cancellation and refund .It does not take this much time fo...

Nov 27, 2019 by Mahek Altaf Kureshi

Cancellation of package (Byjus) ^Closed

Hi, this app is useless and they are charging too much. I ahd mailed them long back for cancellation but no one has responded. I tried to get back to the sales person but he is out of reach now. I ahve even paid the first installment but since ...

Nov 22, 2019 by Priya Pandey

Cancellation not being processed (Byjus) ^Closed

Hello, We were sold the byjus service by Ms Geetika Moolchandani in Mumbai, Invoice BYJUS*****************. During the presentation she informed that a promotion is going on and we will get * month to cancel the subscription if we are not ha...

Nov 19, 2019 by Mudit Raniwala

Byjus team taking loan without my permission on my name (Byjus) ^Closed

One and a half month ago a counselor was came at my home , he said it is scholarship for students from byjus , then he took **** cash from me and he said if you don't need our product then you can return it I said ok . But when I wanted to canc...

Nov 17, 2019 by Richa

Byjus product cancellation (Byjus learning) ^Closed

Hi Team, Myself prashant utture would like to cancel the Byjus services which were opted for my son Arjun Utture, as the study content is not available as agreed. I am struggling with the customer service people and the mentor assigned as...

Nov 16, 2019 by Prashant Maharudra Utture

Fake Degree and Verification (Calorx Teachers University) ^Closed

I am an education consultant and I work for many university for the purpose of admission I was in contact with the Ashwani alias Ashu of Bathinda Punjab and Manoj alias Teetu of the Bathinda Punjab who claims to be the owner of Calorx Teacher...

Nov 15, 2019 by Rahul

Illegally deducting Money after Cancellation (Byjus learning app) ^Closed

I had purchased Byjus class * to * product for my son from Mr. Aman (representative of Byju's) with a written commitment that if we don't like the product; we can go for cancellation within ** days of delivery, and Byjus would refund all amount...

Nov 11, 2019 by Kiran

Problem with revaluation result (Board of technical Education Uttar Pradesh) ^Closed

मैं बोर्ड ऑफ टेक्निकल एजुकेशन उत्तर प्रदेश का छात्र हूं। मैंने इसी साल पॉलिटेक्निक के फाइनल...

Nov 05, 2019 by Rakesh Maurya

Byju s not cancelling my course (Byjus) ^Closed

I have paid the said amount incash yesterday and want to get this cancelled immediately. As i am worried they will not cancell it and send me an emi in dec... I am trying to call them multiple times but none of the contact number given on the w...

Nov 04, 2019 by Suyash Jain

Byjus is demanding EMI after Cancellation (Byjus) ^Closed

We have purchased Byjus product while purchasing we were assured we can cancel the order within **days, when we call them to cancel their product they took * month to cancel it and then after * days we received a msg regarding maintaining minim...

Oct 08, 2019 by Santosh Singh

I want cancel my order and refund money (Byju s) ^Closed

...

Oct 08, 2019 by Sohan lal

Product not delivered (Byjus) ^Closed

Payment made by me on April **** but still product not delivered. Not answering phone calls and not replying to the mails....

Oct 04, 2019 by Anupam

Discontinuation request not accepted (Byjus) ^Closed

I am asking Byjuz customer care to discontinue this app for my son. I already paid RS. ***** and first month instalment Rs. ****, my second instalment will lapse on **th October. Before that I need to stop this app. But Byjuz Customer care team...

Oct 01, 2019 by Kartheeswaran.K

Not returning (Byjus) ^Closed

The Byjus agent came and told that the tab will be locked and child will not be able to watch YouTube or download games. But it was wrong when we talk to customers support they talked very rudely and doesn't helped us....

Sep 22, 2019 by Aditya

I dint get the promise classes and due to emi process I am even facing a check bounce charges in my (Byju ias) ^Closed

*)I started my ias **** weekend classes from Byjus in July during admissions I was promised to give the missed out classes before my upcoming exam on June * **** but even after repeated calling to Byjus office and the Cordintor by name Utpal I...

Sep 16, 2019 by Priya Hosur

Not taking product back byju (Byju ias) ^Closed

I request byju team to cancel ias prodcut but they force me use the product u will understand it slowly but i request them to cancel and im not financially to pay further emi please take ur product back im not able to understand it however i r...

Sep 14, 2019 by Abhishek balasaheb deshmukh

Regarding management problem (Green Valley Public School) ^Closed

Mere bete ki tabiyat theek nhi thi. Maine test ki wajha se school bheja. Half time ke docter ki opportunities thi jab mai lene gya to bola ki school time nhi jane de sakte jab chutti hogi tabhi ja sakta hai. Kya mere bete ki health aur uski jaa...

Sep 03, 2019 by Mohammad Adil

Not returning money back (Fitternity) ^Closed

Fitternity not giving money back even though they cancelled the class and thats why i want to cancel every other associations with them in the future. Also what about my travel expenses, as class was cancelled after i reached there....

Aug 24, 2019 by Vanshika agrawal