Education Complaints
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.
Famous Edutech and Online Education Companies of India
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
Most Common Edutech and Online Education Complaints
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
How to resolve Education Complaints?
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.
Complaints
Refund not provided even after submitting refund case before the program commencement (upgrad) Open
I had enrolled into Upgrad Abroad program but the program got cancelled, Now upgrad is not providing refund. I had submitted the refund request as per the norms....
Jun 06, 2023 by Mahesh Shankar
Simplilearn Simplilearn Course Cancellation EMI Cancellation of Propelled (Simpli Learn ) Open
Hello Team, I am writing a formal complaint against Simplilearn for Course cancellation and EMI cancellation of Propelled. I enroll in Full Stack Java developer Course in *th September, ****. I opt out this course with student loan partner n...
May 27, 2023 by Tirth Patel
Iam join my child srichaitanya college expirince teachers nil and responce person nil so many doubts (Srichaitanya college visakhapatnam ) Open
My child join in the srichaitanya junior college super -**programme visakhapatnam education nil experince teachers nil responce person nil. So many times iwill gave the complient to the principal and AGM. those persons gave the rude neglect and...
May 25, 2023 by Puvvala tirupatirao
Scam in name of pay after placement scheme (Geeklurn Edutech Services Pvt Ltd ) Open
They enrolled me into their data science architect program and claimed I'll be charged for the same after being placed, they referred me to their financial partner who were supposed to give us an education loan, but instead they made us apply f...
May 24, 2023 by Abhishek Dharamdas
Medical negligence (Goa Medical College) Open
My father was admitted to the CCU *** of GMC on the night of ** February ****. The following instances of medical negligence was observed by me prior to his death at * am on ** February ****: *) A procedure of temporary pace maker was done to ...
May 22, 2023 by Joanna Coelho
IT course sold in name of finance analyst course (Simplilearn) Open
I was web surfing and looking for Finance analyst course and I land on simplilearn enquiry page. After one hour I received a call from their salesperson which give me manipulating information like tie up with foreign university and higher growt...
May 22, 2023 by Ashish
College is cheating with us (PT LR COLLEGE OF TECHNOLOGY ) Open
While taking Admission to college I was told that Our college has the best Experience Teachers, That you will not have any problem with your studies. But when the college started, it come to know that all the teachers have come here to get t...
May 16, 2023 by DEEPAK KUMAR
Refund of fees (Whitehat Jr ) Open
I have requested for refund as per policy and it's been * months since requested but till date no progress. They have confirmed for partial refund and shared the calculation in email but still haven't yet processed the refund....
May 15, 2023 by Sachin Sushil Tiwari
Disappointing Experience with Skill Lync Issues with Policies and Customer Support (Skill Lync and Eduvanz ) Open
I enrolled in Skill Lync's course in April ****, expecting to receive high-quality instruction and support. However, my experience with Skill Lync has been disappointing due to several issues with their policies and customer support. One of ...
May 12, 2023 by Milind Nanotkar
Refund and cancellation of my emi (skilllync and Eduvanz) Open
I Shahid Waquar, I had enrolled skilllync course in PG hybrid electric vehicles on **st January **** but right now I am not able to continue with my course due to financial issues. My EMI is **** rupee pr/month for ** months. The thing is I bel...
May 11, 2023 by Shahid Waquar
Playing with students marks (IGNOU (Indira Gandhi National Open University)) Open
. I GOT have written well In blis exam AFTER REVALUATION(COSTED Rs.*** ) MY MARKS WERE REDUCED TO ** i.e * MARK LESS ! WHEN I'M SURE TO PASS THIS EXAM WITH GOOD MARKS. IGNOU is playing with students life well I have confidence on my answer ...
May 05, 2023 by muthyala Ramya sree
Cancellation and refund of Byjus (Byjus) Open
Dear Sir, We opted Byjus online classes for my son who is studying in *th Std the validity of the course was from May ** to May **. This course was enrolled to us by Mr. Dhruv Parikh student counsellor. From very beginning we has issue with...
May 02, 2023 by Bhuwendra Singh Karki
Skilllync and eduvanz loan cancellation (Skill Lync and Eduvanz ) Open
I joined in hev course in June of ****..till January I've paid emi it's like ***** rupees and I've completed only * modules out of **..I told them multiple times to cancel my course but they are not closing..in February I've blocked all their...
Apr 25, 2023 by Abdur Rahman Shaik
Byjus looted me (Byjus) Open
I was cheated and looted by my training manager nishu sagar and his manager maaz, in training time i have to punched * unit as i have already completed * unit and * unit dp was paid almost **** but emi was not processed successfully my training...
Apr 24, 2023 by Sushmita agrahari
Refund is not been initiated since 9 months (Byjus classes) Open
This is highly disappointing that even after multiple calls ,emails and complaints we didn't got our refund back nor any initiative has been taken from byjus team. It's been a year we took a trial package of ** days and was insured by byjus's r...
Apr 24, 2023 by Malvika
Certificate not getting after completed 4 years (Aid Education Malappuram ) Open
I am writing to express my dissatisfaction with the lack of progress in my application for a B.Com certificate. I have completed my degree exam * years ago, and yet I still have not received my certificate or any compensation. Even worse, you h...
Apr 24, 2023 by Sarath R
Online course emi harrasment (Skill Lync and Eduvanz ) Open
I am Engineering Graduate I am Enroll Skill lync Online Full Stack Web Development Course i.e Post Graduation Program Because they calls me and give false statements like if you have afford and Want high paid salary in top mnc's tier * companie...
Apr 20, 2023 by Vishal Borase
No response on refund after cancellation (Byju Classes) Open
We have joined Byju's **th CBSE classes. Within ** days as per company policy, we have sent the cancellation of the course with proper reasons. It has been more than ** days, so far we have not got proper response on my refund....
Apr 15, 2023 by R Balasubramanian
Need refund for my course fee (Byjju s Claases) Open
Not refunding my money, neither there is any response for classes....
Apr 13, 2023 by Priyashree Basu
Refund not credited (Byjus) Open
I purchased the course and cancelled it also courier their product back but my money of installment of Rs **** didn't credited back to my account ...
Apr 12, 2023 by Harsh jindal
Byjus teken my cancellations but not settle my amount when I given mail they told me you are number (Byjus learning) Closed
Cancellation Byjus learning application ...
Mar 29, 2022 by Gandla Akshara
Double payment refund (Physics wallah app) Closed
Sir when i made payment for the first time it was showing payment failed so i did it again it had deducted double amount from my account please help...
Mar 28, 2022 by Nikhil Tatyabhau Gawade
Without my cosent they tied up with IIFL I clearly told don t want any loan (Byjus) Closed
I am clearly told , I don't want any loan from Byju's & I am given cosent to Byju's only, without my consent they tied up with IIFL. So, I clearly told, I am discontinuing from BYJU’S before ** days, when I have received course material, I h...
Mar 26, 2022 by Hrudaya Raju Chilka
Byjus course not cancelled and not refund (Byjus) Closed
My self buy this course for my child, but its not working , i faced on issue with TAB And course hanging also , my child also not used properly due to hanging , i given a call information and email for to cancelled till not yet closed my course...
Mar 21, 2022 by Manigandan
Cancellation not processed for over a month (Byjus) Closed
We signed to a byjus program for a free trial period of ** days for my kid. We were informed that we won’t be charged by our credit card company until we finish the free trial period. However the EMI has been presented already and we have pai...
Mar 14, 2022 by Srinivas t r
Continues calls and torture (Byjus) Closed
I have taken BYJU’S last year **** march. After making one emi paid i told i want to cancel it because my daughter Is not using it. But your BYJU’S team not possible you once taken it ll continues. Then again i guy from financial team told...
Mar 13, 2022 by Madan Chandrasekaran
Double payment done for one course (Physicswallah App) Closed
I have paid for lakshya neet batch twice. Once I have done it from my father's debit card then it was showing unsuccessful payment then I again paid from Paytm ****/- but both the amount was deducted from my account...
Mar 11, 2022 by Aayishma Dwivedi
My child for which I have register for Byjus. But for the first month I m telling them that my child didn't study in your tab or app plz cancel it in that Given them medical prob also .... for that they contact me that your account sign p...
Mar 10, 2022 by GAURAV SAHU
BYJU'S seller come to my House and sale it's subscription or product and give any type of loan by saying EMI and saying that local tusion centre is not good for preparing jee/ neet and we give free table of ***** of samsung and they give ***** ...
Mar 06, 2022 by Aryan Srivastava
Cancellation and Refund from Byju s (BYJU'S) Closed
We have paid Rs.**,***/- on Feb **th ***** @ **:** PM (Thursday)through credit card for a combo offline package for Class **, ** & NEET with ** inches tablet for our daughter. The counsellor and manager have informed us that the enrolment wil...
Mar 06, 2022 by Udayasri Mavuleti
Double payment (Physics Wallah) Closed
Sir , I have made a payment to buy lakshya jee ****. I do payment * pm through Paytm in PW app but payment get failed. And amount deducted my bank . But I not get batch. I wait * hour but nothing happen . So, I am ...
Mar 04, 2022 by Ankit Kumar
Refund not received after cancellation during trial period (Byjus) Closed
Hi, Byjus representative reached home ,during course explanation he told all academics from my kids current school will be animated and available when i receive the tablet device, but Hindi and kannada was not there, called customer care but t...
Feb 22, 2022 by SenthilKumar
Refund not credited (Lido Learning) Closed
refund of fee not credited yet, same was approved by lido on ** nov**** with Max time ** days but still pending ...
Feb 16, 2022 by Deepak agarwal
EXTRAMARKSmoney not refunded (EXTRAMARKSDubai) Closed
I am from Dubai, UAE. I had a very bad experience with Extramarks. It is ***% fraud and without knowing that, I enrolled my child from UAE after having a conversation via zoom of *.* hrs with Mr Utsav Menon (the name displayed on screen) and la...
Feb 11, 2022 by Jisha Asokan
Regarding Cancellation (Byjus) Closed
I have taken a course for my son, on *nd jan ****, and their tab and study material delivered, and the their trial period begin on the day, this material were delivered. so we were not aware how to use tab they provide considering safety of pro...
Feb 10, 2022 by Prashant Thanki
Cancellation (Byjus) Closed
I Have purchased Byjus IAS course , initially they told me quit anytime as per our convenient, Even though i am not gonna to appear this year exam they told you cant quit this course **days period over , they hide this details from me in init...
Feb 07, 2022 by ARUN KUMAR
Refund is not initiated (Byjus) Closed
I was contacted by a sales person from BYJUS claiming to be a senior education counsellor. I had contacted their website for looking at the IAS coaching program. She said that I am eligible for scholarship and she is giving me a **% discount af...
Jan 29, 2022 by Christal Jency
False and dubious verbal promises and fraud (Byjus) Closed
Byjus academic counselor verbally promised under some customized program scheme they are offering contact classes for ukg to *th class kids, based on this they convinced us to do down payment of five thousand rupees and pay the rest seventy-f...
Jan 24, 2022 by Srinivasa reddy
Amount not refunded (Byjus) Closed
I cancelled the byjus order of tab before the delivery of product but after ** days also they haven't replied or no response. They are not attending my call, customer care is also not responding ...
Jan 20, 2022 by Veena S
Refund not done (Byju) Closed
I have purchased a Byju's Tablet learing program for my child but he was not willing to learn from tablet. as per byju's policy i have requested cancellation of this program with in ** days. but now there is more than one month there is no can...
Jan 14, 2022 by Sanjeev Beniwal
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's