Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

Refund not processed by nta (National Testing Agency (nta)) ^Open

While performing online submission of application form for AISSEE ****, the application fee of Rs. *** was debited twice from my account. It occurred as during the first attempt the message reflected by payment gateway was that "The transaction...

Mar 03, 2024 by Ashu Sethi

False promise of providing SAP Coaching on time (KodakCo) ^Open

Me and my friend inquired about the SAP course from KodakCo, on January **th, as we had an urgent requirement to learn SAP S/*HANA ABAP, and their sales representative, Ms. Payal assured us that we could start by the coming weekend, i.e., Janua...

Feb 29, 2024 by Divyani Mishra

Not being refunded (Henry harvin Education ) ^Open

I was looking out in online for institutes to help me with getting certified in S* Hana sourcing and procurement course in SAP. That is when I got call from Henry harvin education offering me the course with amount of *****. I joined after lis...

Feb 27, 2024 by Subathra Prasanna

Refund of tuition fee (BYJU'S) ^Open

Refund of Tuition Fee for my son Mr. Dhairya Nileshkumar Mehta std.*th &**th with cancellation of course. ...

Feb 21, 2024 by Mehta Nileshkumar Mahendrakumar

Demand notice served inspite of discontinuation of classes (Whitehat Jr ) ^Open

I have discontinued classes with Whitehat Jr since Jun ** and as told by the team of whitehat JR i had discontinued auto debit since Oct'**. Now i have been served notice by their loan partner that I have to pay the balance amount. I have been ...

Feb 21, 2024 by Shrimati

Refund of School Admission Fees (Ekya Schools) ^Open

Admission fees of INR ******/--- not refunded by EKYA schools after my daughter left the school within * weeks of joining the school , * reminder mails were given to the school plus in person request was also done to the principal but to no ava...

Feb 13, 2024 by Sundaram Ganesh

Refund Not Received From Byjus (Byjus) ^Open

I have subscribed the Byjus classes for my son on **st October, ****. They assured classes would be available at so and so time but, after enrollment they confirmed that classes were not available at requested time. As classes were not availabl...

Feb 13, 2024 by Suresh Babu Boorisetty

NEED REFUND FROM UPGRAD (UpGrad abroad ) ^Open

I have enrolled in the program. from UPGRAD for City University of Seattle, on NOVEMBER **th. Unfortunately My family is facing health issues and financial crisis.Due to that I'm dropping the plan and masters. Please do the needful asa...

Feb 11, 2024 by Mounika Ajmeera

Lie Information and Fake Assurance Given By Byjus Counsellor For My Course Enrollment Submitted Va (Byjus) ^Open

Dear sir, My name is Azhagu Kumar. Initially, I started with my subscription in BYJUS of AE/JE course with this mail id (azhagukumar****@gmail.com) by paid **,***. In this course Counsellor Nandita (**********) told that they will provide live...

Feb 09, 2024 by Azhagu Kumar

Oda class cancellation accepted but not refunded from august 2023 end (Oda classes) ^Open

We have enrolled our kid on Oda class paying rs.***** for ****-** master class. Before it Akash from Oda gave us false promises saying course will on august ****, credit card cash back of ***rs will be given , extra course details etc. Hurried ...

Feb 08, 2024 by Sarala rani

PublicSpeaking Course Refund (Planetspark) ^Open

I enrolled my Daughter (Thrivedha G, *th grade) for public speaking online class on **st Dec ****, during the time of enrollment planetspark counselor(Abhijeet) told me that I can cancel the subscription before my *th class and thats where i ha...

Feb 05, 2024 by RAGHAVENDRA REDDY GANDIKOTA

No cancelling my subscription (Planet Sparks) ^Open

I registered with Planet sparks for their public speaking classes on **th of Dec. Classes were to begin on *st Jan. My daughter did * live classes n * practice classes. As per mail sent by the enrollment team, he clearly mentioned I can take * ...

Feb 02, 2024 by Pooja Dhoka

Want to Cancel SubscriptionRefund (Planetspark) ^Open

We enrolled in Planet SparK classes from *th Jan **** after payment through credit card by monthly deduction. The classes started by the teacher but in January when we had issues with the type of the classes. We tried to reach the support team...

Jan 30, 2024 by MEHUL GANDHI

NEED RFUND False committment for course content (Mad About Sports Pvt Ltd ) ^Open

I had registered on **th Jan **** for be**x AI Tools workshop which was held on **st Jan at ** AM and conducted by "Mad About Sports Pvt Ltd. (be**x)" on zoom meeting online. In workshop Mr. Aditya Goenka and Mr. Aditya Kachave told that they a...

Jan 29, 2024 by Deepak Ramesh Avhad

Physics Wallah Fraud (Physics Wallah) ^Open

Physics Wallah Fraud I bought a Faculty Training Program Zoology Batch by Physics Wallah (PW) in this batch they promised me that they would give me a certificate and a job offer to the top *** people who passed the exam and rank under *** ...

Jan 28, 2024 by Shalini Verma

Refund of Down payment Enrolment of Gitansh Goel ID (Byjus) ^Open

I have booked Byjus class for my son Gitansh Goel as per the Virtual Class and communication by Byjus Staff (Mr. Kamal ) that if any time you are not satisfy with company product you can cancel and leave Byjus. Further we have to make down paym...

Jan 28, 2024 by MANU GOEL

Fraud Courses and loss of Money with NIIT (Niit Limited) ^Open

I have enrolled for a course in NIIT Fee: ****** My friend referred my for the NIIT where i Joined but after i didnt attend the course or class Firstly my grandfather was expired in july taking care of my EMI provided by NIIT with the Eduvan...

Jan 25, 2024 by Neha Pareta

FEE REFUND FROM PARUL UNIVERSITY PRIVATE UNIVERSITY (Parul University) ^Open

MY SEMESTER FEES NOT REFUNDING SINCE FROM * YEAR REASON WHY DONT YOU CANCEL ADMISSION BEFORE ** DECEMBER **** AND THEY SAID TO ME VERBALLY ITS NON REFUNDABLE WE CANT GIVE YOU ANY AMOUNT AND NOW UGC ALSO SAID WE CANT DO ANY THING BECAUSE YOU DID...

Jan 14, 2024 by Devdas Sarkar

Refund not received (Akash Byjus) ^Open

I got a call from akash byjus team from Mr. Ashutosh. I purchased the neet course costs around ₹***** and i couldn't afford that amount so I decided not to buy the course due to the financial crisis . Then they convinced me and told me to pay...

Jan 09, 2024 by Harshpreet Kaur

Fraudly made kyc (Vedanthu ) ^Open

I enrolled my daughter for vedanthu for *th and **th pro. On june **.at the time of enrolling the vedanthu marketing team person made me kyc fraudly. Than linked with loan .and Noch from my accont than only i know about these T My daughter ...

Jan 03, 2024 by Ajita

Want to stop EMI and want refund if possible (Byjus) ^Closed

I enrolled in Byju's **** November ** and Byju's fraud with me and no one responds and keeps the phone hang on always .I tried several times but I am not able to cancel my course they are number .* fraud and not even helping .they just keep gi...

May 23, 2022 by Kanchan Mukherjee

Refund of Subscription fees (Byjus) ^Closed

Support team & counselors is very unprofessional, i was give the payment ****/- on **-**-****, as token money for subscription of KG student but due to some term and condition which was not in my favor. that time i said to counselor (Kajal Sahu...

May 23, 2022 by Nitesh Gupta

They are not refunding my money of 3000 (Byjus ias) ^Closed

I am not able to complete the byjus IAS course, but I played **** firstly to them now they are saying refund is not possible ...

May 22, 2022 by DIVAKARA K V

Cancellation of the program (Byju) ^Closed

Sir I have taken their program on ** April, ****. But for the cancellation of the program I have informed to Mr Navpreet (**********) on * May by phone. But they are not cancelling my program. I will loss ***** Rs. please help me. My contact nu...

May 22, 2022 by Gagandeep Singh Kheeva

Refund my advance (Byju s) ^Closed

I had raised a cancellation mail one and half month earlier but no response received from Byju's side. Please do the needful. Chetan yadav ********** Jitu******@gmail.com ...

May 19, 2022 by Chetan yadav

Refund (Byjus) ^Closed

Byjus employee aditya chopara and abrar ali k through shikhar sharma ka addmission kota akash branch me neet preparation k liye kiye the **/*/****,bt isase pahle shikhar sharma ka registration akash bhilai me *****/ ka cheque dekar kiye the Jan...

May 18, 2022 by Shubhendra kumar sharma

Cancellation of LKG Course (Byju) ^Closed

I requested for cancellation of LKG course for my Son within ** days of trial period through mail and customer care but there is no revert till now for the same. ...

May 18, 2022 by Paksha Kaushik

Cancelation registration and Refund Amount (Byjus) ^Closed

We request you to kindly refund my paid amount as soon as possible. I have not satisfied. Please find below details for your refrence. Student Name- Eshan DOB- ****-**-** Product Details : Student Item Name Validity Tablet Eshan...

May 17, 2022 by Sachin

Can t cancel program (Byjus) ^Closed

Already we have requested to cancel this program to Ms .Nithila on **th Mar **** and ** April ****. At that point also she didn't inform the POC for cancelation she said ok and disconnected the call. From that moment we didn't receive call or w...

May 17, 2022 by Chitradevi

No feedback (Byjus) ^Closed

Please be informed that I deposited a sum of Rs. *****/ thru link provided by Miss Ishita Halder a long back. I tried to contact her in between but there was no response from her end. Student Name- Dyuti & Adity Das Registered Mobile No- *...

May 17, 2022 by Sandip Das

Money Return (Byjus) ^Closed

Mr Sumit gupta not return our deposit money in byju's **** Rupees ...

May 11, 2022 by Nischay Dewatwal

Byjus se dhokha ho rha h hmne apna product cancil kra diya h fir bhi bank wale loan ki emi ke liye b (Byjus The Learning App) ^Closed

Sir hmne faburary me ik caunsler ke throwing hmne apne bacche ke liye ik product liya tha .consler ne hme bola .agr app **days me cancil krana chahe to kra sakty h. Kisi bhi wjh se. Sir hme financial bhut jyada costly lga or bachha cover bhi ...

May 11, 2022 by Jitendra Kumar

NOT INTERESTED IN PURCHASE OF PACKAGE HENCE WANT REFUND (Byjus) ^Closed

I had registered with byjus for tuition at lucknow centre by paying them money but now my child does not want it so I have asked byjus to refund my money which they have still not refunded to me ...

May 07, 2022 by Amit singh

Not honouring promised commitment (Byjus) ^Closed

Enrolled there neet program, was promised that child can join offline program at aakash centres when they open. Now they are refusing and asking for more money....

May 04, 2022 by Palak Bareja

My child mayank and jiya not interested in byjus classes l have many time byjus gmail com and byju s (Byjus) ^Closed

My self sangita my child mayank and jiya ** days trail but both are not satisfied l have many time inform but anyone not respond my problem lwant refund my money and no give any instrument give anyone...

May 03, 2022 by Sangeeta

Refund From Customer Service (Byju) ^Closed

I've been trying to reach customer service for the past day and a half, with no success. I'm extremely disappointed with the level of service I've received. My issue still isn't resolved and I haven't been able to speak to a single customer exe...

May 03, 2022 by Akashdeep

I want to refund my fee from aakash byjus (Byjus) ^Closed

I told my admission counsellor to enroll me in aakash digital he said ok , and he enrolled me in aakash byjus live classes and I said ok and asked , are the teachers highly qualified and teach in good manner and teach by writing and counsellor ...

Apr 27, 2022 by Anish sharma

Money not refund after returning tablet and books (Byjus) ^Closed

I take byjus ** and ** th tablet program with loan of **** rupe premium per month. with ***** rupe down payment and i cancel that program and return tablet and books on ** march with courier charge of **** rupe according to courier company they...

Apr 27, 2022 by Shivam prakashkumar rana

Cancellation of product (Byjus) ^Closed

Fraud there are no return after free trial I am cancel under ** days. But the employee says there no return and block my mobile number....

Apr 23, 2022 by Raj

Want my money refunded (Byjus) ^Closed

I purchased a course of ***** and then i got a tab on *th April but now i wanted to cancel it but the customer care is not picking my call and also the executive saikat Chakraborty so i want help...

Apr 22, 2022 by Siwam adarsh choudhary