Education Complaints
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.
Famous Edutech and Online Education Companies of India
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
Most Common Edutech and Online Education Complaints
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
How to resolve Education Complaints?
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.
Complaints
Not paying refund amount (Byjus classes) Open
I am complaining on behalf of my brother-in-law here. My complaint for Byju's is as follows: We took classes from Byju's for class *. Their Marketing Executive Mr. Anas Syed called us and explained all the details about the course fluently. ...
Aug 18, 2023 by Sachin Regundwar
Cancel my subscription complaint number (Byjus) Open
I feel like I am cheated. For the past * month same thing happened. I mailed/call, your reply is always same, will call you in **hours (No dedicated person). Sometimes I received call sometime not. Whenever i got a call, I have to repeat eve...
Aug 12, 2023 by Pankaj
Refund demanded (Lido Learning) Open
I enrolled my daughter for online Classes in Lido Learning on ** Dec ****. Spoke with a person named Jacob. I paid Rs.***** and they enrolled my kid for *** hours complete course. Now company is insolvent. Their contact numbers are either switc...
Jul 29, 2023 by Yeshwanth kumar Nirmal
NOT GIVING REFUND HARRASSING PARENTS (Aakash BYJU s ) Open
Dear Sir, we were looking for on line tution for my daughter. For **+*, on **/**/**** one of representatives called namely anand reddy and susank and explained about some app and convinced on pressurised by confusing last movement , I made paym...
Jul 27, 2023 by Batchali Raveendra
Discrepancy in marksheet (DR B R AMBEDKAR UNIVERSITY AGRA ) Open
Discrepancy Reason - Wrongfully mentioned Fail status even Student passed in total along with every individual subjects. Also there having ** marks required for * subjects. So total marks required minimum *** instead of ***, however Student got...
Jul 26, 2023 by Amitava Chowdhury
Want my money back (Byjus) Open
First one guy came to my home name Umang pandya. And ask to join BYJUS and said if you are not satisfied with our services you can discontinue with us ... And now he is not receiving any of my calls or any of byjus is ready to listen me ... Th...
Jul 23, 2023 by Rakesh yadav
COUSRSE FEE REFUND NOT PROCESSED AFTER THE COURSE CANCELATION (Planetspark) Open
I had registered for the course during July **** but later on due to my son's unavailability of attending the classes, I opted out for cancellation of the course after attending ** days. Initially, they told me that they will deduct ** days...
Jul 22, 2023 by SAMIR SOREN
Already cancelled the loan but the company bothered me (TCPL techfino capital pvt ltd) Open
Hello...I had taken a education loan of ***** for my daughter for the online portal name Clevernist. As school was started offline I discontinued it after * months and the company sent me agreed mail. They said ur loan has been cancelled from t...
Jul 21, 2023 by Himani Mangla
Skilllync Skill Lync course cancellation (Skill lync) Open
In the March **** I've purchased a course for Post Graduate Program in *G Network Design, they given some false promises like everyday live classes & job assurance like this by Neha(Skill-Lync). So she insited to take the course and forcefully...
Jul 19, 2023 by Aniket Ghosh
I become a victim of their cheating and fraudulent scheme and GeekLurn mislead with ZeroCostStudy ad (Geeklurn Edutech services Private limited ) Open
Respected Sir/Madam, Voxya Team, I Santosh Biradar, resident of Chakan Pune aged **. I am reaching out to you today to share a distressing incident and seek your support. I have been a victim of fraudulent activities perpetrated by Mr. Kam...
Jul 06, 2023 by Santosh Biradar
Refund not received (Oda Class ) Open
I enrolled my daughter into Oda weekly trial class for Rs. **/- where I liked it and wanted to continue it. So I decided to enroll my daughter but as I am a single mother and not so financially strong I asked for EMI options, for which her ment...
Jul 06, 2023 by Shraddha Phatak
Online Education course (Byjus) Open
My sister took online course in byju's on *st April and for registration process we paid **** and total course fee is ***** and remaining amount we have to pay in EMI process and they told we will deliver books in one week and also start on...
Jun 30, 2023 by kadali gangadhar
Service not Provided (Knowledge Academy) Open
I had enrolled at Knowledge Academy for Online coaching in clearing PGMP course. They promised me to provide course Training, material, practice tests and guidance. Even after * months of paying the entire fees they haven't provided anything an...
Jun 30, 2023 by Mradul Gupta
Course not provided (Acte Taining Institute Pvt Ltd) Open
I have paid Rs. **,***/- for Oracle Exadata online course on **-May-**** after discussed with Raj - course co-ordinator, he promised that he will arrange within a week, unfortunately he was unable to do it and he keep postponed and after a mont...
Jun 28, 2023 by KRISHNA M
To take NOC for my EMI (BYJU'S) Open
Hi I took BYJU'S ** days trial pack for my * yrs old daughter.. I gave ***** deposit for learning materials and took E.M.I of ***** for total course. I CANCELED MY ORDERED N THEY RETURNED MY ***** DEPOSITS BUT ITS MORE THAN * MONTHS N I COULDN...
Jun 27, 2023 by Avni Chaudhari
Score card marks is wrong (Nta) Open
My name is priya roy. my application number is ************. my roll number **********. I am awarded *** marks in the score card. my marks should be ***. please recheck my omr sheet. counseling is also going to start soon ....
Jun 23, 2023 by priya roy
Formal Complaint Regarding Unsatisfactory Service from Upgrad (Upgrad Education Private Limited) Open
I hope this letter finds you well. I am writing to formally report a highly unsatisfactory experience with the services provided by Upgrad.com I believe it is essential to bring this matter to your attention, as the level of service I received...
Jun 21, 2023 by Gyanendra Kumar
FEES TAKEN BUT ADMISSION NOT GRANTED (Upgrad.com) Open
Upgrad insisted me to get an online MBA degree from Liverpool Buisness School. They made me avail a loan of Rs ****** from LIQUILOANS. As of today i have paid Rs ***** (Upgrad) + **** (EMI to Liquiloans) // Total *****. Three months have p...
Jun 12, 2023 by ABHINAV AKASH
Unfair examination (Upgrad.com) Open
On **th of may an online examination was held - i completed my exam within **-** minutes and submitted a few students were asking questions in WhatsApp - i answered ine question. Of the ** students who had participated only * students marks...
Jun 09, 2023 by Shariq Irshad
Disappointment course (Simplilearn) Open
I am disappointed with them service. They dint full fill my expectations. Nobody is care weather you are attending class or not. I can't download the previous missed section video. Nobody is bother about you. This is scam only. I don't want t...
Jun 09, 2023 by Vignesh
NOT INTERESTED IN PURCHASE OF PACKAGE HENCE WANT REFUND (Byjus) Closed
I had registered with byjus for tuition at lucknow centre by paying them money but now my child does not want it so I have asked byjus to refund my money which they have still not refunded to me ...
May 07, 2022 by Amit singh
Not honouring promised commitment (Byjus) Closed
Enrolled there neet program, was promised that child can join offline program at aakash centres when they open. Now they are refusing and asking for more money....
May 04, 2022 by Palak Bareja
My child mayank and jiya not interested in byjus classes l have many time byjus gmail com and byju s (Byjus) Closed
My self sangita my child mayank and jiya ** days trail but both are not satisfied l have many time inform but anyone not respond my problem lwant refund my money and no give any instrument give anyone...
May 03, 2022 by Sangeeta
Refund From Customer Service (Byju) Closed
I've been trying to reach customer service for the past day and a half, with no success. I'm extremely disappointed with the level of service I've received. My issue still isn't resolved and I haven't been able to speak to a single customer exe...
May 03, 2022 by Akashdeep
I want to refund my fee from aakash byjus (Byjus) Closed
I told my admission counsellor to enroll me in aakash digital he said ok , and he enrolled me in aakash byjus live classes and I said ok and asked , are the teachers highly qualified and teach in good manner and teach by writing and counsellor ...
Apr 27, 2022 by Anish sharma
Money not refund after returning tablet and books (Byjus) Closed
I take byjus ** and ** th tablet program with loan of **** rupe premium per month. with ***** rupe down payment and i cancel that program and return tablet and books on ** march with courier charge of **** rupe according to courier company they...
Apr 27, 2022 by Shivam prakashkumar rana
Cancellation of product (Byjus) Closed
Fraud there are no return after free trial I am cancel under ** days. But the employee says there no return and block my mobile number....
Apr 23, 2022 by Raj
Want my money refunded (Byjus) Closed
I purchased a course of ***** and then i got a tab on *th April but now i wanted to cancel it but the customer care is not picking my call and also the executive saikat Chakraborty so i want help...
Apr 22, 2022 by Siwam adarsh choudhary
5g a 9gad (?2> >0M/M0. *&>'?>0@(8M%>*(>),8@$>.]@d) Closed
.H (?*G* A.>* .?*M*>, M *?&M/>*/ ,H*(?/>,*@$>.]@ .G *- * **M*K *G >*M/*$ *A,?(M$A ?*> *@*@/ *M*>'?>* &M*>*> .G*G *G$( -A$>( *G$A &G* G ,>*B& -@ ,$ *G$( -A$>( *,?$ *Hd...
Apr 21, 2022 by NILESH KUMAR Mishra
Please return back the product (byjus tab) Closed
Dear sir, I bought byjus for my *year baby. Because she is not focus on her studies. I paid **k totally. Now I don't want to use this tab. Please take your product back. I beg u please. I received a threatening call daily per hour for payment....
Apr 19, 2022 by Saranya
Cancellation of byjus course and loan as they have sanctioned two for a single byjus course (Byjus learning app) Closed
Sir I have purchased byjus course for class * to ** for my son SWARN SINHA on ** Feb **. for which I have paid ***** in cash and loan of *****. when apply for cancellation they give me discount and sanctioned a loan of ***** as told by them tha...
Apr 18, 2022 by NAVIN KUMAR SHINHA
Biju s cancellation and refund (Byjus) Closed
Byjus sales team has forcefully signed EMI of rd ******/- for my kids. Then I came to know that Biju is completely fraud and non trustable . So within ** hours I have requested for cancellation as per their process. But till now I did not rece...
Apr 18, 2022 by Soumavo Chattaraj
Scamming People saying Video conference s evidence doesn t count as they have provided Instructions (Byjus ias) Closed
Around August **, ****,An agent from Byjus had a video conference(or Counselling session online) ,with me regarding IAS BHLP program, offering Discounted price To the candidates that will be selected through the counseling session. It was recor...
Apr 15, 2022 by YENGKHOM ARLEX SINGH
Improper information from Amity online (Amity Online University) Closed
The program expert of amity online provided me with false information and claimed that I could join the January session without my **th results. Later my form was put on hold as I didn't get my results yet. But I had already paid the fees and...
Apr 07, 2022 by Shabique Maheer Haque
I want to cancel my admission due to poor performance (Byjus) Closed
Sir, This is to inform you that i've been trying to contact with my mentor since many days. But even after repeated calling, all i listen is "press * for the call back". I've done it several times but got no calls back! I don't understand the ...
Apr 06, 2022 by Shashank Kumar Vatsal
Return package (By juse) Closed
Mujhe Byjus ki taraf se ek Phone call aaya tha ki aap ki beti ko schoolership diya jayega agar wo hamare test pass kar legi.iske kuch dino bad inka ek counseller mere ghar aaya aur usne kaha ki aap Byjus ka package apani beti ki padhai ke liye ...
Apr 05, 2022 by Pooja Singh
Mislead about the course (Byjus) Closed
One counselor of byjus visited our home in November **** name shubham tyagi(**********) told us to get enrolled I aakash+byjus in which he told us that my son Divyanshu jain will attend online classes in **th class and will be shifted to physic...
Apr 02, 2022 by Divyanshu jain
My money is not refunded (Byju) Closed
Firstly they offer us scholarship of ***** for * years. We accepted it so they demanded **** rupees as registration fees and we paid it.But due to some personal reasons we wanted to cancel all the further proceedings and asked for our money to ...
Apr 02, 2022 by Kajal sharma
Rude Behavior of Simplilearn s executive (Simplilearn) Closed
I have contacted a Simplilearn executive Narendra Bastani | narendra.bastani@simplilearn.net |**********/********** for a quote, he said he would be able to share it by tomorrow, I requested him for sharing the pricing today itself as they woul...
Apr 01, 2022 by Aswini
No service delivery (Byjus) Closed
My daughter Jala Hepsiba was forcefully joined by the company executive Ravitheja for NEET exam by Byjus akash company.We faced lot of problems in receipt of the books and no one has approached for teaching her as mentoras said by the Execut...
Apr 01, 2022 by Jala Elisha
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's