Education Complaints
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.
Famous Edutech and Online Education Companies of India
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
Most Common Edutech and Online Education Complaints
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
How to resolve Education Complaints?
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.
Complaints
Refund delayed from Whitehatjr (Whitehat Jr ) Open
My daughter was doing classes from last * years and I found many topics are getting repeated in next class also. So I decided to move out. Last **th July they committed me that within **-** days I will get back my money through NEFT. NEFT takes...
Oct 23, 2023 by Soumyajit Setua
Money not refunded (Whitehat Jr ) Open
I first requested to cancel my course on *th April **** and got a response saying that they have started the process on **th April ****. finally on **th April I sent them the details of the account. And since then I have been mailing them and e...
Oct 22, 2023 by sunita Yadav
Whitehat Junior delaying processing refund (Whitehat Junior ) Open
I had requested refund against the unused classes of my son from Whitehat Junior coding classes in mid June ****. They confirmed that they are processing refund and will be credited to me in * weeks. Now its more than * months and no one is res...
Oct 19, 2023 by Vikash
Batch got cancelled need refund (Unacademy Plus) Open
I enrolled in Agnipath batch for UPSC CSE in July **** which was to complete the course by April ,**** .but suddenly the batch got cancelled in sept **** , and I was given a plus subscription which is of no use to me. They have wasted my one m...
Oct 14, 2023 by Ankit Singh
Planet spark not refunded the money yet (PLANET SPARK) Open
I have requested for refund and they agreed to it as well . Initially they said Aug end and the. Sep end - until now it's not done yet...
Oct 05, 2023 by Shaila
Odda class refund (ODDA CLASS foundation) Open
I have paid ***** to block the seat for my son for *-* pm batch , as they conveyed this batch will start from June, but they conveyed it get delay for July end still I was ok, but after sometime they started ignoring my calls and avoiding as mu...
Sep 28, 2023 by Meenal Choudhary
Delay in cancellation (BYJU'S) Open
We have encountered conflicting information regarding the status of our product. Initially, a sales representative named Davinder Singh informed us of the cancellation of our product, promising a refund. However, subsequently, a mentor named R...
Sep 26, 2023 by Ayush Roy
Loan not cancelled despite paying full amount (Think And Learn Pvt Ltd Byju s ) Open
With due respect, I, Barun Singh beg to state that I had bought an online course from Think And Learn Pvt Ltd (Byju's) course for * years amounting to Rs. *****/-. But later we agreed to partially cancel the loan with payment of *****/-. Now, d...
Sep 25, 2023 by Barun Singh
Not satisfied and unable to understand anything (Think Learn Private Limited BYJU S ) Open
I bought a *th standard course (tablet) for my daughter from Byju's (Think & Learn Private Limited) for Rs. *****. I was informed by the Byju's authority that if I will face any problem (such as satisfaction, understanding problem etc.) from th...
Sep 15, 2023 by Chitraranjan Borah
Not processing Course cancellation and Loan Closure False promises by BYJU S (BYJU S Think and Learn company) Open
On April **, ****, I registered my daughter for grade * and * online classes in Byju’s at a cost of Rs ***** (Rs **** was deposited right away, and the rest Rs ***** was thought of as a loan from Byju's). When we registered, they informed us ...
Sep 12, 2023 by SRINIVAS NANDYALA
Not giving refund against the cancellation of course (PLANET SPARK) Open
I had made payment of Rs. ******/- on ** april ****. But didn’t like the class as teachers were absent without intimation and even the teaching was not up to the mark. In the month of may on ** nd may **** i had raised a ticket about cancella...
Sep 12, 2023 by Sonal Bhole
Not refunding the fees (Imarticus Learning Private Limited) Open
I opted for one of their offline course and paid the whole fees and after few days I made application for my higher studies in uk and it got successful ( it was not pre-planned) and now I'm telling them to cancel my admission and provide me the...
Sep 06, 2023 by Rakesh Yadav
They scammed me (PLANET SPARK) Open
Hi, my name is Lukmi Dera, I am ** years old and I was looking for spoken English and to speak fluently. So I talked to one of the councilors Mr Rishab .. he said he would provide whatever is required. Before any trial, he convinced me and took...
Sep 05, 2023 by Lukmi dera
Refund of admission money (Bhawanipur Education ) Open
I took admission in Bhawanipur Education Society for B.Com (Hons.) In **** under Calcutta University. I paid ***** for my admission fees. It was during the COVID phase and government has issued a notice that all college shall return the admissi...
Sep 04, 2023 by Kinjal Sarker
Byju s not servicing (Byjus app TAB) Open
We took a byjus subscription * years ago. This year it's been almost a quarter since the academic year started and Byju's has not sent content(memory cards, books) for this year. Also, the tab's performance has deteriorated. We have been follow...
Aug 26, 2023 by Kishor Pawar
Scammed by Relevel (Relevel By Unacademy) Open
* *st and foremost, we all were lured in via the job guarantee * Then they decided to change the rules once most of us opted to emi * *st rule was to have a minimum of **% attendance (that was fine until) * *nd rule was to have **% ma...
Aug 25, 2023 by Narendra Jangid Y
Not paying refund amount (Byjus classes) Open
I am complaining on behalf of my brother-in-law here. My complaint for Byju's is as follows: We took classes from Byju's for class *. Their Marketing Executive Mr. Anas Syed called us and explained all the details about the course fluently. ...
Aug 18, 2023 by Sachin Regundwar
Cancel my subscription complaint number (Byjus) Open
I feel like I am cheated. For the past * month same thing happened. I mailed/call, your reply is always same, will call you in **hours (No dedicated person). Sometimes I received call sometime not. Whenever i got a call, I have to repeat eve...
Aug 12, 2023 by Pankaj
Refund demanded (Lido Learning) Open
I enrolled my daughter for online Classes in Lido Learning on ** Dec ****. Spoke with a person named Jacob. I paid Rs.***** and they enrolled my kid for *** hours complete course. Now company is insolvent. Their contact numbers are either switc...
Jul 29, 2023 by Yeshwanth kumar Nirmal
NOT GIVING REFUND HARRASSING PARENTS (Aakash BYJU s ) Open
Dear Sir, we were looking for on line tution for my daughter. For **+*, on **/**/**** one of representatives called namely anand reddy and susank and explained about some app and convinced on pressurised by confusing last movement , I made paym...
Jul 27, 2023 by Batchali Raveendra
Refund amount not recieved (Byjus) Closed
I have not received the refund amount since a month.** people call and then there is no output.They hear the same thing again and again and take no action ...
Jun 01, 2022 by Anushree Nishant
FRAUD SALES (Byjus) Closed
Today I informed you that all types of Big companies Cheat their customers Directly or indirectly. @byjuraveendran and @avansefinancialserviceslimited Now I will tell you one of my personal experiences with BYJU'S company . one of the sales ...
Jun 01, 2022 by SONU SINGH
Cancellation (Byjus) Closed
I have ordered a byjus junior kit and registered for cancellation but it's been ** days stiil not got any reply for my emails and all ...
May 31, 2022 by Archee mewara
False EMI deduction (Byjus) Closed
Dear Sir/Madam I've taken byjus course of INR ***** and in the form of loan EMI and filled a nach mandate. Later we dropped out the classes within ** days and now the new loan was ***** which we paid through net banking. Even after full paymen...
May 25, 2022 by Kushagra Agrawal
Cancellation this plan (Byju s) Closed
Customer care dont have reply any cancellation from my mail and not pick up my Registered Mobile Number **********...
May 25, 2022 by Reyansh N patel
Fraud and cheat (Simplilearn) Closed
The sales person from Simplilearn Sagar Gowda Kapil Jadhav Called me to take the course and was told that it is no cost emi After taking the money they didn't respond to any of mails and ignored my calls After that now I have to bear...
May 25, 2022 by Sapna Rai
Bjyus cancellation and refund (Byjus) Closed
Have tried reaching byjus cancellation team for refund. Sent multiple emails but no response...
May 24, 2022 by Vaishnavi
I don't like byju's that's why I don't want to go further with byju's and I also change my stream...
May 24, 2022 by Anjana mangal
Want to stop EMI and want refund if possible (Byjus) Closed
I enrolled in Byju's **** November ** and Byju's fraud with me and no one responds and keeps the phone hang on always .I tried several times but I am not able to cancel my course they are number .* fraud and not even helping .they just keep gi...
May 23, 2022 by Kanchan Mukherjee
Refund of Subscription fees (Byjus) Closed
Support team & counselors is very unprofessional, i was give the payment ****/- on **-**-****, as token money for subscription of KG student but due to some term and condition which was not in my favor. that time i said to counselor (Kajal Sahu...
May 23, 2022 by Nitesh Gupta
They are not refunding my money of 3000 (Byjus ias) Closed
I am not able to complete the byjus IAS course, but I played **** firstly to them now they are saying refund is not possible ...
May 22, 2022 by DIVAKARA K V
Cancellation of the program (Byju) Closed
Sir I have taken their program on ** April, ****. But for the cancellation of the program I have informed to Mr Navpreet (**********) on * May by phone. But they are not cancelling my program. I will loss ***** Rs. please help me. My contact nu...
May 22, 2022 by Gagandeep Singh Kheeva
Refund my advance (Byju s) Closed
I had raised a cancellation mail one and half month earlier but no response received from Byju's side. Please do the needful. Chetan yadav ********** Jitu******@gmail.com ...
May 19, 2022 by Chetan yadav
Byjus employee aditya chopara and abrar ali k through shikhar sharma ka addmission kota akash branch me neet preparation k liye kiye the **/*/****,bt isase pahle shikhar sharma ka registration akash bhilai me *****/ ka cheque dekar kiye the Jan...
May 18, 2022 by Shubhendra kumar sharma
Cancellation of LKG Course (Byju) Closed
I requested for cancellation of LKG course for my Son within ** days of trial period through mail and customer care but there is no revert till now for the same. ...
May 18, 2022 by Paksha Kaushik
Cancelation registration and Refund Amount (Byjus) Closed
We request you to kindly refund my paid amount as soon as possible. I have not satisfied. Please find below details for your refrence. Student Name- Eshan DOB- ****-**-** Product Details : Student Item Name Validity Tablet Eshan...
May 17, 2022 by Sachin
Can t cancel program (Byjus) Closed
Already we have requested to cancel this program to Ms .Nithila on **th Mar **** and ** April ****. At that point also she didn't inform the POC for cancelation she said ok and disconnected the call. From that moment we didn't receive call or w...
May 17, 2022 by Chitradevi
No feedback (Byjus) Closed
Please be informed that I deposited a sum of Rs. *****/ thru link provided by Miss Ishita Halder a long back. I tried to contact her in between but there was no response from her end. Student Name- Dyuti & Adity Das Registered Mobile No- *...
May 17, 2022 by Sandip Das
Money Return (Byjus) Closed
Mr Sumit gupta not return our deposit money in byju's **** Rupees ...
May 11, 2022 by Nischay Dewatwal
Byjus se dhokha ho rha h hmne apna product cancil kra diya h fir bhi bank wale loan ki emi ke liye b (Byjus The Learning App) Closed
Sir hmne faburary me ik caunsler ke throwing hmne apne bacche ke liye ik product liya tha .consler ne hme bola .agr app **days me cancil krana chahe to kra sakty h. Kisi bhi wjh se. Sir hme financial bhut jyada costly lga or bachha cover bhi ...
May 11, 2022 by Jitendra Kumar
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's