Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

Refund denied for the MSc course not registered enrolled (Upgrad Education Private Limited) ^Open

I registered for PGDML and Msc in upgrad in oct-**** batch and paid full fee of Rs.******. However i am able to complete only PGDML and not Msc course due to my personal situation/work pressure/financial situation during this corona pandemic....

Feb 19, 2022 by Alagesan Palani

Class unenroll and refund (Lido Learning) ^Open

I have been massaging Akash Ghosh to unenroll the lido class since day one. Later also told Madam Sonal Singh that I want to cancel this class. he says to mail, I ask for a refund by Unenrolling through mail. I apply to call back through lido ...

Feb 14, 2022 by Md Kamaluddin Ahamed

Refund Not Done (Lido Learning) ^Open

We have enrolled KG course of Lido Learning in May ****. during enrollment they told us that u can stop course any time and we will refund amount within ** days. We stopped course in oct ****. It is more than * months and they are not refund am...

Feb 01, 2022 by khushbu

Refund of money (Aakash Institute Bokaro) ^Open

I decided to take * year subscription in Aakash for the preparation of NEET.On **st December **** I paid ***** as registration fee and on *rd January **** I took admission by paying ***** everything was going well staffs also talked sweetly....

Jan 22, 2022 by Sadiya Ashraf

Complain regarding refund (Lido Learning) ^Open

In may **** i receive a call from LIDO learning representative, they provide me all detail regarding LIDO. I decided to take Demo class for my child Anant. Demo class teacher was Roshni. The demo class was very attractive that's why i think it ...

Jan 20, 2022 by MUKESH KUMAR GUPTA

False statement Delivered (BYjus class) ^Open

I registered my son's name in Byjus online class for one year course.But they are now forcing me to do * years course. Now Continuing * years is not possible for me due to economical weekness. I put mails after mails for unsubscription but they...

Jan 19, 2022 by Bamdev Bhalla

Job fraud (limelight creative solutions) ^Open

Bcz of this covid there were no jobs in my field so we consulted this person. He said that he would give us jobs in our company of choice. We felt it very genuine So I paid **k and my frnd **k.said That we would get jobs within * days or he wil...

Jan 19, 2022 by Hima Varshini

Whitehat Jr delaying the refund amount (Whitehat Jr ) ^Open

I had requested for the refund of my money after I opted out of the online music classes from Whitehat Jr. First they said that since I had opted for a EMI option so it is difficult for them to cut the amount for the classes that I attended and...

Jan 18, 2022 by Arati Kamate

Misleading Education Provider (INDIAN DIGITAL MARKETER) ^Open

I enrolled in pro-course of indian digital marketer to learn digital marketing skills. It was promised that course would offer internships from day-* and all other things, and If we were not satisfied with the course we would get ***% refund of...

Jan 15, 2022 by Chitransh Agrawal

CHITRALEKHA ART SCHOOL Not refunding the cancelled final exam fees of which is approximately Rs 220 (CHITRALEKHA ART SCHOOL Not Refunding The Cancelled Final Exam Fees Of Which Is Approximately Rs 220 Phone Address 60 Gouri Bari Lane Kolkata Branches 72 B Rajadinendra Street Kolkata Kolkata) ^Open

CHITRALEKHA ART SCHOOLNot Refunding The Cancelled Final Exam Fees Of ****-** Which Is Approximately Rs ***/- Phone: ****** ***** Address **/**a, Gouri Bari Lane Kolkata ****** Branches ** B, Rajadinendra Street, Kolkata ******, Kolkata, West...

Jan 06, 2022 by Arunava chowdhury

Refund not received from Simplilearn (Simplilearn) ^Open

Dear Sir/Mam, Hope you are well. I am Avneesh Chauhan, I have enrolled my self at Simplilearn, wherein I have enrolled my self on ** Nov **** and they have started my classes on ** Dec ****, I attend only single which was on ** Dec **** howe...

Jan 01, 2022 by Avneesh Chauhan

Fraud from Education instiute (Spark Correspondence institute ) ^Open

Hi Sir/Madam, I have written my *nd PUC exam in Spark correspondence institute on **-**-**** Afflicted to RIOS (Rural institute of open schooling) Till date I'm following up for the Result. there is no response from Spark correspondence inst...

Jan 01, 2022 by Ravi Shankar

Not Refund (Asian Business School, Asian Education Group ) ^Open

They took **k as a admission fee and says it is refundable, but my loan not disbursed now they are not on their words. I lost my **k....

Dec 25, 2021 by Mohd Subhan

Refund is not being processed (Simplilearn Solutions Private Limited) ^Open

I took an online course from simplilearn on cloud solution architect. My course started on **th October. I tried to ask for the refund on **th through the support channel, but the support request was not showing up for me. Soon I called to the...

Dec 22, 2021 by Nandan C

Partial refund of fees not given for changing the coaching class mode from physical to online mode (J K Shah Classes) ^Open

Facts of the case: *. I have paid fees for CA Final Classes of my son Ashutosh Gangan at J.K.Shah Classes Matunga Branch in February **** of Rs.*,**,*** + GST Totaling to Rs.*,**,*** for physical (offline) coaching. Copy of the receipt receive...

Dec 17, 2021 by Deepak Shantaram Gangan

BEING FORCEFULLY SUBSCRIBED (Byzus) ^Open

I hired online Byzus classes for my Son Nilanjan Bhalla on**/**/**** .They offered me a course of five years and said I can change the duration of course later and also can reduce the course period.I urged to provide me a One year course whi...

Dec 13, 2021 by Bamdev Bhalla

Imarticus Learning lures career oriented individuals to buy course and cons them for money Dares yo (Imarticus Learning Private Limited) ^Open

I have written this mail below to their Founder Nikhil Barshikar who also has ignored the complaint while their child like Business Head - Vinutha Rao is portraying arrogance and clashing with a complaint taking her incompetent management skill...

Dec 10, 2021 by Akhilesh Bharadwaj

Classes and exams are not conducted in the prescribed time frame (Indira Gandhi National Open University ) ^Open

I am an IGNOU BA Psychology *rd year (****-**) student. As per the UGC Guidelines on Examinations and Academic Calendar in view of the COVID-** Pandemic July **** - the Terminal Semester/ Final Year Examinations (****-****) be compulsorily c...

Nov 27, 2021 by Anuj Chaudhary

Forfeiting of Entire Hostel Fee and Partial Academic Fee by Amity University UP Noida upon timely wi (Amity University U P Noida) ^Open

With an ambition to go for higher education, I, Shaili Priya, daughter of Shri Mukesh Kumar, had taken admission to Amity University, Uttar Pradesh, Noida, with following details; Name : SHAILI PRIYA Application Form No. : *...

Nov 24, 2021 by SHAILI PRIYA

Issues on refund by Simplilearn (Simplilearn) ^Open

Hi Team, Am Hemalatha Venkatesan, age ** years. I recently, while looking for a right learning partner for myselffor my Career in IT industry , I reached out the Simplilearn institute for enquiry on the courseson !*th september ****. I w...

Oct 19, 2021 by Hemalatha Venkatesan

Please return back the product (byjus tab) ^Closed

Dear sir, I bought byjus for my *year baby. Because she is not focus on her studies. I paid **k totally. Now I don't want to use this tab. Please take your product back. I beg u please. I received a threatening call daily per hour for payment....

Apr 19, 2022 by Saranya

Cancellation of byjus course and loan as they have sanctioned two for a single byjus course (Byjus learning app) ^Closed

Sir I have purchased byjus course for class * to ** for my son SWARN SINHA on ** Feb **. for which I have paid ***** in cash and loan of *****. when apply for cancellation they give me discount and sanctioned a loan of ***** as told by them tha...

Apr 18, 2022 by NAVIN KUMAR SHINHA

Biju s cancellation and refund (Byjus) ^Closed

Byjus sales team has forcefully signed EMI of rd ******/- for my kids. Then I came to know that Biju is completely fraud and non trustable . So within ** hours I have requested for cancellation as per their process. But till now I did not rece...

Apr 18, 2022 by Soumavo Chattaraj

Scamming People saying Video conference s evidence doesn t count as they have provided Instructions (Byjus ias) ^Closed

Around August **, ****,An agent from Byjus had a video conference(or Counselling session online) ,with me regarding IAS BHLP program, offering Discounted price To the candidates that will be selected through the counseling session. It was recor...

Apr 15, 2022 by YENGKHOM ARLEX SINGH

I want to cancel my admission due to poor performance (Byjus) ^Closed

Sir, This is to inform you that i've been trying to contact with my mentor since many days. But even after repeated calling, all i listen is "press * for the call back". I've done it several times but got no calls back! I don't understand the ...

Apr 06, 2022 by Shashank Kumar Vatsal

Return package (By juse) ^Closed

Mujhe Byjus ki taraf se ek Phone call aaya tha ki aap ki beti ko schoolership diya jayega agar wo hamare test pass kar legi.iske kuch dino bad inka ek counseller mere ghar aaya aur usne kaha ki aap Byjus ka package apani beti ki padhai ke liye ...

Apr 05, 2022 by Pooja Singh

Mislead about the course (Byjus) ^Closed

One counselor of byjus visited our home in November **** name shubham tyagi(**********) told us to get enrolled I aakash+byjus in which he told us that my son Divyanshu jain will attend online classes in **th class and will be shifted to physic...

Apr 02, 2022 by Divyanshu jain

My money is not refunded (Byju) ^Closed

Firstly they offer us scholarship of ***** for * years. We accepted it so they demanded **** rupees as registration fees and we paid it.But due to some personal reasons we wanted to cancel all the further proceedings and asked for our money to ...

Apr 02, 2022 by Kajal sharma

Rude Behavior of Simplilearn s executive (Simplilearn) ^Closed

I have contacted a Simplilearn executive Narendra Bastani | narendra.bastani@simplilearn.net |**********/********** for a quote, he said he would be able to share it by tomorrow, I requested him for sharing the pricing today itself as they woul...

Apr 01, 2022 by Aswini

No service delivery (Byjus) ^Closed

My daughter Jala Hepsiba was forcefully joined by the company executive Ravitheja for NEET exam by Byjus akash company.We faced lot of problems in receipt of the books and no one has approached for teaching her as mentoras said by the Execut...

Apr 01, 2022 by Jala Elisha

Byjus teken my cancellations but not settle my amount when I given mail they told me you are number (Byjus learning) ^Closed

Cancellation Byjus learning application ...

Mar 29, 2022 by Gandla Akshara

Double payment refund (Physics wallah app) ^Closed

Sir when i made payment for the first time it was showing payment failed so i did it again it had deducted double amount from my account please help...

Mar 28, 2022 by Nikhil Tatyabhau Gawade

Without my cosent they tied up with IIFL I clearly told don t want any loan (Byjus) ^Closed

I am clearly told , I don't want any loan from Byju's & I am given cosent to Byju's only, without my consent they tied up with IIFL. So, I clearly told, I am discontinuing from BYJU’S before ** days, when I have received course material, I h...

Mar 26, 2022 by Hrudaya Raju Chilka

Byjus course not cancelled and not refund (Byjus) ^Closed

My self buy this course for my child, but its not working , i faced on issue with TAB And course hanging also , my child also not used properly due to hanging , i given a call information and email for to cancelled till not yet closed my course...

Mar 21, 2022 by Manigandan

Cancellation not processed for over a month (Byjus) ^Closed

We signed to a byjus program for a free trial period of ** days for my kid. We were informed that we won’t be charged by our credit card company until we finish the free trial period. However the EMI has been presented already and we have pai...

Mar 14, 2022 by Srinivas t r

Continues calls and torture (Byjus) ^Closed

I have taken BYJU’S last year **** march. After making one emi paid i told i want to cancel it because my daughter Is not using it. But your BYJU’S team not possible you once taken it ll continues. Then again i guy from financial team told...

Mar 13, 2022 by Madan Chandrasekaran

Double payment done for one course (Physicswallah App) ^Closed

I have paid for lakshya neet batch twice. Once I have done it from my father's debit card then it was showing unsuccessful payment then I again paid from Paytm ****/- but both the amount was deducted from my account...

Mar 11, 2022 by Aayishma Dwivedi

Fees (Byjus) ^Closed

My child for which I have register for Byjus. But for the first month I m telling them that my child didn't study in your tab or app plz cancel it in that Given them medical prob also .... for that they contact me that your account sign p...

Mar 10, 2022 by GAURAV SAHU

BYJU S (Byjus) ^Closed

BYJU'S seller come to my House and sale it's subscription or product and give any type of loan by saying EMI and saying that local tusion centre is not good for preparing jee/ neet and we give free table of ***** of samsung and they give ***** ...

Mar 06, 2022 by Aryan Srivastava

Cancellation and Refund from Byju s (BYJU'S) ^Closed

We have paid Rs.**,***/- on Feb **th ***** @ **:** PM (Thursday)through credit card for a combo offline package for Class **, ** & NEET with ** inches tablet for our daughter. The counsellor and manager have informed us that the enrolment wil...

Mar 06, 2022 by Udayasri Mavuleti