Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

Poor response and denial of refund (Sahaa Coaching Centre) ^Open

I have joined German language class at Sahaa academy townhall Coimbatore India with payment of Rs.*****. After joining the class it is found that the teacher is not certified postponed classes and misses classes. They have not given any materia...

May 25, 2019 by Selva

No fee no classes issue against GJUS&THisar (GJUS&THisar) ^Open

We have already done M.sc. in advertising management and public relations but actually, this degree is invalid for any hpsc, hssc and other government jobs. So university of science and technology Hisar is going to organise one-month bridge cou...

May 22, 2019 by Naresh kunar

No drinking water and electricity in Women's University at Vijayapura Karnataka state (Akka Mahadevi Womens University Vijayapura Karnataka) ^Open

No drinking water and electricity in Women's University at Vijayapura Karnataka. ...

May 22, 2019 by Vijayalakshmi maidargi

BA degree certificate not received (IGNOU (Indira Gandhi National Open University)) ^Open

My enrolment no is ********* and I completed a BA degree in the year ****. I applied for **st ignou convocation and the following address is given to IGNOU for sending the certificate. MS MANI AIR FORCE STATION SAMANA TALUKA - JAMJODHPUR...

May 22, 2019 by Mani Shankar Mani

Admission not done (NALANDA OPEN UNIVERSITY) ^Open

I have passed the bed entrance test and get a letter in counselling but when I visited the college admission was rejected by the college. Then what is the value of counselling?...

May 13, 2019 by Aman Chain

Service not provided and refund is denied (Dina Udhayam) ^Open

We are running an educational institute in Vellore. We were approached last February by this daily newspaper Dina Udhayam regarding an Education Expo where we have to book a stall and represent our institute there. We were promised of good foot...

May 11, 2019 by Dr.S.Syed vasiullah

Untrusted scholarship website (Domains By Proxy LLC) ^Open

I recently opened a website which offered the scholarship for **th and **th pass students. The scholarship had the name of our prime minister. Actually, it all began when someone in one of my WhatsApp group sends a shortened link to allow us to...

May 04, 2019 by Abhishek

Fraudulent terms promised (Extramarks) ^Open

I purchased the Extramarks educational tab programme through agent company code E**** Hemant Kumar Mishra (Id attached). On terms that I will have to pay Rs *,*** per month EMI for ** months after Rs *,*** initial fee (total Rs **,***). I will ...

Apr 30, 2019 by Satendra Sharma

Cheated with me (Extramarks) ^Open

I had bought a soft course of class ix and x for smart coaching from Extramarks of Rs ***** for my son education. Extramarks provided me with a pen drive for this purpose. But the pen drive is not working in any of my desktop and tablet. I had ...

Apr 29, 2019 by Amal Baidya

Registration fees taken but home tuition not provided (Vms home tuition) ^Open

Registration fees are taken but home tuition not provided. When asked for refund they are abusing me. Please do the needful....

Apr 29, 2019 by SOURAV DUTTA

Not informed about downloading admit card through mail or mobile (Mpidc) ^Open

I have filled two forms of assistant grade * and assistant grade * in MPIDC (Madhya Pradesh infrastructure development corporation) through mp online and paid **** rupees for the same. However, in their application form, I have mentioned all d...

Apr 26, 2019 by Pankaj pateriya

Not refunding my fees (Cmsitservices) ^Open

I joined cms it services, Indore for Oracle dba course. Before joining I paid the fee of ****/- and when I started going from (**- **- ****) for classes they were ignoring the classes. I have gone there only for * days after that they were supp...

Apr 25, 2019 by Ankita Mohapatra

Study material not provided (Magnet Marketing) ^Open

I subscribed for the Tally Erp* Course on **/**/**** from Magnet marketing which is headed by Viral Jadhav. As per the commitment from them, it was promised that after making the payment of Rs *,*** (Fee amount) they will send the serial Key Nu...

Apr 24, 2019 by Archit Malaviya

Misguide by wrong information (Mahendra Coaching Institute) ^Open

Mahendra counsellor misguides student by giving wrong information. As they say to me for joining membership for free of cost and assure me for cash back later. They offer me some benefits eg discount on travel by air etc instead of cash back an...

Apr 17, 2019 by Zulfiqar ali

Regarding studies related issues (M.k Vedswa Institute Of Paramedical Science) ^Open

Bina padhai ke bina facility ke ***** mangte hai. Yaha tk ki hostel ke naam pr kiraye ke room me rakhte hai. Aur khana bhi achha nai milta is college ka registration bhi nai hai yaha tk ki yaha ke staff log tk ko pata nai ki college ka naam Kya...

Apr 15, 2019 by Subhansu thakur

Refund of deposited coaching fees not given (TIME) ^Open

Ref- Institution ID card No- KXCA*A*** Date. **/**/** Batch code-SCW*** My son of said ref. was admitted in this coaching centre but due to neurological problems, he did not attend classes except for one introductory class. In this contex...

Apr 10, 2019 by Rammohan Chattopadhyay

Refund not given (DURG UNIVERSITY) ^Open

I have filled the college exam form for the second choice. But it miss pressed for first-year fresher form. So I wrote a letter to Durg University for refund my money with Rs. ****. From * year I am suffering to get my refund money from Durg Un...

Apr 10, 2019 by K GAUTAMI RAO

Delay in delivery of tablet (Byjus) ^Closed

I had ordered a Byjus Tablet with K** plan where I had paid Rs. ******/ through my Amex credit card. I have to do a lot of follow up for my tablet and it got finally delivered with a delay of * days from the delivery date. I had also written a ...

Jun 12, 2019 by Pankaj Bhatia

Byju's — learning app is not useful to answer the school book (Byjus) ^Closed

We have ordered the Byjus Tablet learning program (order no *********) and I received the courier on **-**-**** but my ward is not able to understand the method of teaching of the video. I wish to cancel the order and surrender the TAB, kindly ...

Jun 10, 2019 by Rohit

Byjus app is taking money by processing emi without consent for a cancelled product (Byjus) ^Closed

Byjus app is taking money by processing EMI without consent for a cancelled product. This product is not useful and they hesitate to cancel once it is given as a trial demo. Already given request for my EMI cancellation still they are not ready...

Jun 08, 2019 by BEENA ANTONY

No standard management (Sri Dev Suman University ) ^Closed

Sri Dev Suman University in Uttrakhand has no management, they taking B. Ed exam of the first year in **** March & practical in May for ****- ** batch. When will the result come and when will this course be completed? It is a *-year programme ...

Jun 07, 2019 by Komal Malik

Cancellation not done (Byjus) ^Closed

One of the Byjus representatives started pressuring to buy Byjus product. We told several times that we can't buy but he forced to buy. He said money part I ll take care of. But we didn't use. Since it was my kids final exam time. Still, we did...

Jun 05, 2019 by JENCY MELCILDA

Fees no return original documents (College Institution) ^Closed

I have studied at Gayanodhya institution Neemuch. I take admission on ** July but same resonance I did not attend class because my health was so week. My father takes the decision to cancel the admission. Then I called my college teacher and sh...

Jun 05, 2019 by Chetan Soni

Byju's had taken loan on my name without my consent (Byjus) ^Closed

On */*/**** one salesperson form byju's name Sanket Wankhede came to our house. I rolled up my daughter name for the * to the **th course for ₹*****. My daughter has some medical issues and she is also not satisfied with the content of the ap...

May 27, 2019 by Ranjita dilip Meshram

No Proper care for students studying in the Hospital (Ananthapuri Hospital & Research Institute) ^Closed

Ananthapuri Hospital & Research Institute Trivandrum. My relative studying as an anaesthesia and operation theatre techniques in the hospital had few incidents that went through there. That should never ever happen in a...

May 24, 2019 by Ramprasanth R S

Byjus app oppose to give refund on an unused product (Byjus) ^Closed

One of the salespeople from Byjus app had informed us over the phone that he will come for a demo on the product at home. After doing continuous calls we have agreed for the demo. He came to the home and had a demonstration on the product. Inf...

May 22, 2019 by BEENA ANTONY

Refund not received (Byjus) ^Closed

महोदय आपसे निवेदन है कि मैंने आपका प्रोग्राम बाय जूस दिनांक * मई **** को लिया था मैंने उसको बहुत स...

May 20, 2019 by Balvant singh

Refund not given even after complaint (Byjus) ^Closed

I had purchased Byjus The Learning App for my two kids on **/*/**. Receipt no TNL************. Two Sd cards were delivered to me. We changed the school of our kid so we have decided not to go in for Byjus app. Hence I cancelled my subscription ...

May 10, 2019 by Zulfikar Hussain

Cheated with false commitment (Byjus) ^Closed

EMI is processed for a cancelled production by saying that race time for cancellation is over. So I informed them to take the advance amount as cancellation loss i.e *****/-. My son could able to use this due to health issues. It's been informe...

May 09, 2019 by BEENA ANTONY

Taken money for a cancelled product (Byjus) ^Closed

One of the salespeople from Byjus app had informed us over the phone that he will come and give a demo on the product at home. After doing continuous calls I agreed for the demo. He came home and played the demonstration and he had informed us ...

May 08, 2019 by BEENA ANTONY

Tab is not working due to technical issue (Byjus) ^Closed

My tab is not working due to a technical issue which their team is not able to resolve after ** days. My tab is not able to start due to some rebooting issues. I tried to resolve through the process which they shared with me but it did not work...

May 06, 2019 by Gurdeep singh sehgal

Fraud by the company (Net Digital Solution) ^Closed

They will promise you and so many SMS would be provided and IVR will be provided. But the reality is once you give them the advance they will not give you any service and also stop picking up your phone. They are based in Noida: Net Digital S...

May 05, 2019 by Sver

Negligence of duties (Utkal University Bhubaneswar) ^Closed

Registered for DLitt in Sociology since ** Feb ****. Pre-submission viva held in ****. Permission date for submission of the thesis not yet received. Please help....

May 03, 2019 by Jyotirmaya Satpathy

Company has cheated on us (Byjus) ^Closed

On **rd March ****, two people named Satyam Mishra and Yash came from BYJU'S Company and told me that my daughter has studied from their app. And then they started telling me about their app and classes. They told me that I have to deposit the ...

Apr 29, 2019 by Shailendra Bajpai

Course cancelled within a day and still no refund (Byjus) ^Closed

Byju representative Mr Jagadeeshwaran contacted me on **nd April **** for JEE course for my kid who is studying **th, (even though my kid was not interested). I called him home. As per him if we don't like the course we can cancel at any time. ...

Apr 26, 2019 by Radjesh babu

Refund issues and cheating (Byjus) ^Closed

Order with BYJU'S [No.[protected] Issues with Byju's point by point as follows : *. Cheating from Ms Ayushi- Counselor. *. Promised to give a package for *rd standard but issued *th standard package. *. Not refunding by Byju’s. *. There...

Apr 25, 2019 by Krishna murthy

Cancellation of order and issue refund (Byjus) ^Closed

As I received a product on ** April **** Byjus Learning Application kit of Class- *st to **th. I want to return the product due to some personal issue. Content is good. But my daughter just takes admission in *st and the kit is useful for above...

Apr 25, 2019 by SUHAS LONDHE