Education Complaints
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.
Famous Edutech and Online Education Companies of India
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
Most Common Edutech and Online Education Complaints
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
How to resolve Education Complaints?
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.
Complaints
Company done fraud (Varun Beverages Ltd) Open
I am student of jamia hamdard univeristy doing my graduation along with that i was doing web designing course in chirag delhi for * months duration in dice academy which is of cost **,*** and i used to pay it in installment of **** per month ....
Aug 24, 2019 by Zuaib akhtar
Didn't give access to online class (Prep Insta Website) Open
I paid Prep Insta Website to **** for getting online classes. After payment they doesn't give me access. I lost my money. I need my money back....
Aug 24, 2019 by Anupama Wilson
Not giving original certificates (Nallamallareddy engineering college) Open
I recently joined in Nallamallareddi engineering college for MTech. But due to my family problems, I want to cancel my admission but the college demand two years fee otherwise my certificates will not give back. Please help me....
Aug 19, 2019 by THOTAKOORI SUMAN
कॉलेज छोड़ने पर फीस को वापस ना लौटना (Sree Murlidhar Bhagwat Lal Snatkottar Mahavidyalay) Open
Maine Sree Murlidhar Bhagwat Lal Snatkottar Mahavidyalay Mathauli Bazar Kusinagar UP me BA *st Year me Addmission liya. Mera resident Gorakhpur hai jaha se college kafi dur hai. Mai college chodna chahta hu. Lekin college mera fee wapas nahi ka...
Aug 13, 2019 by Neeraj Kumar Paswan
Complain against college (Cihmc (central Institute Of Hotel Management And Catering)) Open
I completed my master degree exam in ****. The result declares on **/*/****. But till now I don't get my provisional certificate, mark sheet etc. I will give you my college number, principal number & Md number. Please help me. Md number_- **...
Aug 11, 2019 by Bikash Kumar Tiwary
Refund of advance paid for B.Tech admission (Mody University) Open
I have applied online for admission of my daughter in B.Tech in Mody University Laxmangarh Rajasthan. During the telephonic conversation, I have been told to deposit some token amount in advance to book a seat in B.Tech. I deposited *****/- Rs ...
Aug 10, 2019 by Mohd Azam Qureshi
Return my fees (Sekhavati Institute Sikar) Open
My son Rishabhsingh Jadoun took admission in Sikar Institute Shekhavati BTech computer science on ** June ****. My son upset there. In days he returns home but ***** Rs. not returned. Please help me....
Aug 02, 2019 by Satyanarainsingh
Education loss done (Bseb Patna) Open
Mai bihar bord se inter me **** me exam diya tha jisme mera name galat tha exam dene se pahle v name sudhare ke liye admit card ka photo copy v diya par name nahi sudhara gaya. Fir mai board office se name sudharne ke liye gaya waha se sudhar h...
Jul 19, 2019 by Mitrranjan Kumar
Regarding school management (Pdng College) Open
मेरे दोनों बच्चो का एडमिशन लेने के बाद अप्रैल से जूलाई तक की फीस और वाहन शुल्क ड्रेस और books लेने...
Jul 18, 2019 by Dinesh Kumar tiwari
Online fraud and cheating (Saptrainings.in) Open
Complaint against online fraud and cheating. I am working in an IT company here in Hyderabad. I was looking for online SAP training for quite a few times. I made a number of queries in different institutes within India. On **/**/**** I received...
Jul 18, 2019 by Abhishek Rout
Fraud by private college (Gandhi Institute of Engineering and Technology Gunupur) Open
GIET, Gunupur which is an engineering college charged me a fee of Rs **,*** during my final year (****) for providing on-campus placement. This fee was refundable if I did not get any placement from the college. Eventually, I did not take any o...
Jul 14, 2019 by AMIT KUMAR SHARMA
Tutor fee not paid (Vms home tuition) Open
I am a registered user in the VMS home tuition app in Jabalpur, M.P. I have been assigned classes for home tuition of class X. I used to take * classes in a week for one hour. From ** May **** to ** June **** I have finished a total of ** class...
Jul 04, 2019 by JAY PRAKASH GEORGE
Refund of school fees paid to kidzonia credence international school (Kidzonia Credence International School) Open
I paid Rs. **,*** in * instalments for admission of my * years old daughter in Kidzonia Credence International School, Serilingampally, Hyderabad, Telangana State for her pre KG (Nursery) education during March **** to June ****. At the time of...
Jul 01, 2019 by BANSHI DHAR
Unnecessary and unauthorised way of exploitation regarding collection of fines (Priyadarshini College Of Education) Open
Administration demands for fines without reason and biasly hindering for an enrollment card. Even an application is demanded the forfeiture of the security deposit for the sum of amount Rs. **** which has been deposited immediately by the stude...
Jun 27, 2019 by Uday Thakur
Caution money not refunded (Akash Institute ) Open
The Akash institute branch at Bhubaneswar has taken caution money while admission for medical examination preparation. They told this is the refundable deposit. Now they are not listening. The receipt we put on attachment....
Jun 26, 2019 by Priyabrata lenka
Refund not given (St. Edmunds College) Open
I was admitted to St. Edmunds, Shillong, in the BSc. programme on **th May **** but due to certain problems could continue my studies. So I asked for a refund from the school authorities on **th June ****. According to the UGC notification whic...
Jun 25, 2019 by Joydeep Paul
Fees not refunded (Neetprep online coaching for pre medical test) Open
I purchased this course but after ** days I left the course and I requested to them for a refund but they refused and no response after left the course initially they call me and assured for refu* but later they denied....
Jun 18, 2019 by Shyam lal suthar
Payment for online exam successful but not able to apply for exam (Anglo Eastern College) Open
I applied for Online exam for DNS August batch at Anglo Eastern college using their website www.angloeasterncollege.com. After that, I received a mail from them regarding the successful application and for payment of fees. The Dashboard, as wel...
Jun 10, 2019 by Deepanshu Pandey
Coaching institute not refund my money (Apex medicode training institute) Open
I went to Ameerpet medical coding training centre apex medicode. I paid *k for *-month coaching. But I went * days only and discontinued because of poor teaching. So that I informed him after * days. He said he will refund my money. But now he ...
May 30, 2019 by Dhanalakshmi
Poor response and denial of refund (Sahaa Coaching Centre) Open
I have joined German language class at Sahaa academy townhall Coimbatore India with payment of Rs.*****. After joining the class it is found that the teacher is not certified postponed classes and misses classes. They have not given any materia...
May 25, 2019 by Selva
Byju s not cancelling my course (Byjus) Closed
I have paid the said amount incash yesterday and want to get this cancelled immediately. As i am worried they will not cancell it and send me an emi in dec... I am trying to call them multiple times but none of the contact number given on the w...
Nov 04, 2019 by Suyash Jain
Byjus is demanding EMI after Cancellation (Byjus) Closed
We have purchased Byjus product while purchasing we were assured we can cancel the order within **days, when we call them to cancel their product they took * month to cancel it and then after * days we received a msg regarding maintaining minim...
Oct 08, 2019 by Santosh Singh
Product not delivered (Byjus) Closed
Payment made by me on April **** but still product not delivered. Not answering phone calls and not replying to the mails....
Oct 04, 2019 by Anupam
Discontinuation request not accepted (Byjus) Closed
I am asking Byjuz customer care to discontinue this app for my son. I already paid RS. ***** and first month instalment Rs. ****, my second instalment will lapse on **th October. Before that I need to stop this app. But Byjuz Customer care team...
Oct 01, 2019 by Kartheeswaran.K
Not returning (Byjus) Closed
The Byjus agent came and told that the tab will be locked and child will not be able to watch YouTube or download games. But it was wrong when we talk to customers support they talked very rudely and doesn't helped us....
Sep 22, 2019 by Aditya
I dint get the promise classes and due to emi process I am even facing a check bounce charges in my (Byju ias) Closed
*)I started my ias **** weekend classes from Byjus in July during admissions I was promised to give the missed out classes before my upcoming exam on June * **** but even after repeated calling to Byjus office and the Cordintor by name Utpal I...
Sep 16, 2019 by Priya Hosur
Not taking product back byju (Byju ias) Closed
I request byju team to cancel ias prodcut but they force me use the product u will understand it slowly but i request them to cancel and im not financially to pay further emi please take ur product back im not able to understand it however i r...
Sep 14, 2019 by Abhishek balasaheb deshmukh
Regarding management problem (Green Valley Public School) Closed
Mere bete ki tabiyat theek nhi thi. Maine test ki wajha se school bheja. Half time ke docter ki opportunities thi jab mai lene gya to bola ki school time nhi jane de sakte jab chutti hogi tabhi ja sakta hai. Kya mere bete ki health aur uski jaa...
Sep 03, 2019 by Mohammad Adil
Not returning money back (Fitternity) Closed
Fitternity not giving money back even though they cancelled the class and thats why i want to cancel every other associations with them in the future. Also what about my travel expenses, as class was cancelled after i reached there....
Aug 24, 2019 by Vanshika agrawal
Cancellation of order & issued refund (Byjus) Closed
BYJU’S representative Ishant Rawat visited my house on **.**.**. He processed the registration and get forms signed by me stating that it was registration formality. In our meeting he insists me, Madam, if you purchase now immediately (For Gr...
Aug 21, 2019 by Megha
Complaint regarding Byjus fraud (Byjus) Closed
This is complaint/fraud regarding returning of product to Byjus. Person Name Mr Ansh from Byju's, Bangalore (Ph- ***********) visited our house regarding the selling of Byjus study material tablet (INR *****) as he told us if we didn't like the...
Aug 14, 2019 by Shailendra Mohan
Fee not refunded for unattended course (Intellipaat ) Closed
I paid a fee for a course called Google cloud certification training in Intellipaat. I did not attend the course nor gone through online web content. I have requested multiple times for the refund. But they have been denying to refund. ...
Aug 02, 2019 by Purushotham Namani
Online certification course from simplilearn (Simplilearn) Closed
I bought a certification course from simplilearn and the exam passing criteria was **% and I got **% marks in the exam. But they still failed me and when I asked them they said that now they have changed the requirements and they forgot to upda...
Jul 29, 2019 by Sunil Joshi
Package not delivered (Byjus learning app) Closed
To whom it may concern This mail is regarding complaining against your system miss commitment and keeping us in dark about the the delivery of your product. Your executive Mr Ashish diman came to explain about your byju’s product from class ...
Jul 25, 2019 by Mohit goswami
Refund of money (Toppers 25 IAS and RAS coaching) Closed
Mene Jaipur se RAS ki coaching start ki thi Toppers ** institute se ** june **** ko. Shuru mai jab baat hui to inhone bola tha ki abi jo bachhe hai unke sath beth jao kuch din mai naya batch start krenge. Lekin ab **,*** Rs. fees lene k baad mn...
Jul 21, 2019 by Sandeep Naysrania
Byjus app cancellation (Byjus) Closed
Last Sep ****, I got a call from Byjus by asking the details of my children and their educational background. Byjus representative said their company offering some assistance free trial basis for the children. Later in the evening, he came to m...
Jul 19, 2019 by Rajesh M Pillai
BYJU's Senior Eduction Counseller Abhisheh Shah Mumbai (Byjus) Closed
I have purchase Anthropology course for the * Years from Byju's vide Invoice No BYJUS******************* dated **-**-**** for Rs. *****/-. from Senior Eduction Counseller Abhisheh Shah Mumbai. He explained me course are ** Installment @ **** w...
Jul 19, 2019 by Tarun Barot
Cancellation of byju's course (Byjus) Closed
We were cheated by Byju’s employee Mr Shivam who gave us so many false promises that their team will come to our house and counsel our children. In the bargain they asked for my wife’s passbook & took few signatures and applied for loan for...
Jul 17, 2019 by PREM LAL SAINI
BYJU'S false promises (Byjus) Closed
Dear Anurag, Sr.Manager With reference to our order No. *********, prasamsa sambathula , we have made several requests over phone and through mail. All our requests were within the time and recorded i.e right from **th day from our subscrip...
Jul 17, 2019 by S RAJESH
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's