How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.
Famous Edutech and Online Education Companies of India
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Whitehat Junior
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
Most Common Edutech and Online Education Complaints
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
How to resolve Education Complaints?
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.
Package not delivered and your mentor not pick my call (Byjus) Closed
Sir on ** june **** your employee is come to my home and can introduce the package of ***** for *th class whole year and i agree and pay the advance money of **** through paytm and remaining amount through emi by bank account detail but after *...
Jun 29, 2019 by Sunny sehrawat
Return and get refund (Byjus) Closed
I purchased IAS kit with order I'd TNL************, in the name of Amisha pokharna. I am not satisfied from this materials and services, so I want to return the order with refunded money. I have paid EMI for ** months, it was purchased on **-**...
Jun 28, 2019 by Amisha pokharna
Byju's did not deliver product nor returned money (Byjus) Closed
I ordered BYJU'S CBSE class *-* on K-** Lenovo Tablet. I paid a down payment of Rs **** on **th Jan ****. Till date, I did not receive the product nor they returned money yet. I contacted Byju's several times but no response yet. Counsellor Na...
Jun 27, 2019 by Ashok Pradhan
Return the product (Byjus) Closed
It applied for Byjus course under the influence of the Mr Jagdish M. His Byjus Employed ID No ******** we got it on * May ****. He said that time you are not satisfied with the product I will cancel the product and return your money. After two...
Jun 26, 2019 by JAIBIR SINGH
For return package (Byjus) Closed
Byjus company agent Mr Jagdish I'd no ******** contact me or give big India for education meter. He gave BYJU'S scholarship on **** thousand cash payment. He said if you do not like the product I will return the product. I was informed to retur...
Jun 25, 2019 by Jaibir Singh
Cancellation of order & issued refund (Byjus) Closed
One of representative Vishal Prabhakar from Byjus forcefully come to our house to do session then he has taken registration fees also done enrollment with CAPITAL FLOAT company, now we want to cancel this product but he is not answering our pho...
Jun 24, 2019 by Tanaya virkar
SD Card not delivered (Byjus- IAS ) Closed
I have payed ***** for my Byjus IAS . As said while payment I was supposed to receive * SD cards as a part of tablet course for UPSC and since the day I received the TAB i have been facing issue with the company , as they have not sent me my lo...
Jun 15, 2019 by Sahithi
Delay in delivery of tablet (Byjus) Closed
I had ordered a Byjus Tablet with K** plan where I had paid Rs. ******/ through my Amex credit card. I have to do a lot of follow up for my tablet and it got finally delivered with a delay of * days from the delivery date. I had also written a ...
Jun 12, 2019 by Pankaj Bhatia
Byju's — learning app is not useful to answer the school book (Byjus) Closed
We have ordered the Byjus Tablet learning program (order no *********) and I received the courier on **-**-**** but my ward is not able to understand the method of teaching of the video. I wish to cancel the order and surrender the TAB, kindly ...
Jun 10, 2019 by Rohit
Byjus app is taking money by processing emi without consent for a cancelled product (Byjus) Closed
Byjus app is taking money by processing EMI without consent for a cancelled product. This product is not useful and they hesitate to cancel once it is given as a trial demo. Already given request for my EMI cancellation still they are not ready...
Jun 08, 2019 by BEENA ANTONY
No standard management (Sri Dev Suman University ) Closed
Sri Dev Suman University in Uttrakhand has no management, they taking B. Ed exam of the first year in **** March & practical in May for ****- ** batch. When will the result come and when will this course be completed? It is a *-year programme ...
Jun 07, 2019 by Komal Malik
Cancellation not done (Byjus) Closed
One of the Byjus representatives started pressuring to buy Byjus product. We told several times that we can't buy but he forced to buy. He said money part I ll take care of. But we didn't use. Since it was my kids final exam time. Still, we did...
Jun 05, 2019 by JENCY MELCILDA
Fees no return original documents (College Institution) Closed
I have studied at Gayanodhya institution Neemuch. I take admission on ** July but same resonance I did not attend class because my health was so week. My father takes the decision to cancel the admission. Then I called my college teacher and sh...
Jun 05, 2019 by Chetan Soni
Byju's had taken loan on my name without my consent (Byjus) Closed
On */*/**** one salesperson form byju's name Sanket Wankhede came to our house. I rolled up my daughter name for the * to the **th course for ₹*****. My daughter has some medical issues and she is also not satisfied with the content of the ap...
May 27, 2019 by Ranjita dilip Meshram
No Proper care for students studying in the Hospital (Ananthapuri Hospital & Research Institute) Closed
Ananthapuri Hospital & Research Institute Trivandrum. My relative studying as an anaesthesia and operation theatre techniques in the hospital had few incidents that went through there. That should never ever happen in a...
May 24, 2019 by Ramprasanth R S
Byjus app oppose to give refund on an unused product (Byjus) Closed
One of the salespeople from Byjus app had informed us over the phone that he will come for a demo on the product at home. After doing continuous calls we have agreed for the demo. He came to the home and had a demonstration on the product. Inf...
May 22, 2019 by BEENA ANTONY
Refund not received (Byjus) Closed
महोदय आपसे निवेदन है कि मैंने आपका प्रोग्राम बाय जूस दिनांक * मई **** को लिया था मैंने उसको बहुत स...
May 20, 2019 by Balvant singh
Refund not given even after complaint (Byjus) Closed
I had purchased Byjus The Learning App for my two kids on **/*/**. Receipt no TNL************. Two Sd cards were delivered to me. We changed the school of our kid so we have decided not to go in for Byjus app. Hence I cancelled my subscription ...
May 10, 2019 by Zulfikar Hussain
Cheated with false commitment (Byjus) Closed
EMI is processed for a cancelled production by saying that race time for cancellation is over. So I informed them to take the advance amount as cancellation loss i.e *****/-. My son could able to use this due to health issues. It's been informe...
May 09, 2019 by BEENA ANTONY
Taken money for a cancelled product (Byjus) Closed
One of the salespeople from Byjus app had informed us over the phone that he will come and give a demo on the product at home. After doing continuous calls I agreed for the demo. He came home and played the demonstration and he had informed us ...
May 08, 2019 by BEENA ANTONY
How to file a complaint against Company?
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Complaint filed against: Byju's