Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

Poor response and denial of refund (Sahaa Coaching Centre) ^Open

I have joined German language class at Sahaa academy townhall Coimbatore India with payment of Rs.*****. After joining the class it is found that the teacher is not certified postponed classes and misses classes. They have not given any materia...

May 25, 2019 by Selva

No fee no classes issue against GJUS&THisar (GJUS&THisar) ^Open

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No drinking water and electricity in Women's University at Vijayapura Karnataka. ...

May 22, 2019 by Vijayalakshmi maidargi

BA degree certificate not received (IGNOU (Indira Gandhi National Open University)) ^Open

My enrolment no is ********* and I completed a BA degree in the year ****. I applied for **st ignou convocation and the following address is given to IGNOU for sending the certificate. MS MANI AIR FORCE STATION SAMANA TALUKA - JAMJODHPUR...

May 22, 2019 by Mani Shankar Mani

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Service not provided and refund is denied (Dina Udhayam) ^Open

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May 11, 2019 by Dr.S.Syed vasiullah

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May 04, 2019 by Abhishek

Fraudulent terms promised (Extramarks) ^Open

I purchased the Extramarks educational tab programme through agent company code E**** Hemant Kumar Mishra (Id attached). On terms that I will have to pay Rs *,*** per month EMI for ** months after Rs *,*** initial fee (total Rs **,***). I will ...

Apr 30, 2019 by Satendra Sharma

Cheated with me (Extramarks) ^Open

I had bought a soft course of class ix and x for smart coaching from Extramarks of Rs ***** for my son education. Extramarks provided me with a pen drive for this purpose. But the pen drive is not working in any of my desktop and tablet. I had ...

Apr 29, 2019 by Amal Baidya

Registration fees taken but home tuition not provided (Vms home tuition) ^Open

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Apr 29, 2019 by SOURAV DUTTA

Not informed about downloading admit card through mail or mobile (Mpidc) ^Open

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Apr 26, 2019 by Pankaj pateriya

Not refunding my fees (Cmsitservices) ^Open

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Apr 25, 2019 by Ankita Mohapatra

Study material not provided (Magnet Marketing) ^Open

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Apr 24, 2019 by Archit Malaviya

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Apr 17, 2019 by Zulfiqar ali

Regarding studies related issues (M.k Vedswa Institute Of Paramedical Science) ^Open

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Apr 15, 2019 by Subhansu thakur

Refund of deposited coaching fees not given (TIME) ^Open

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Apr 10, 2019 by Rammohan Chattopadhyay

Refund not given (DURG UNIVERSITY) ^Open

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Apr 10, 2019 by K GAUTAMI RAO

Wants to retirn byju which my child does not study (Byju) ^Closed

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Dec 24, 2019 by Varsha sharma

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Dec 03, 2019 by JASKIRAT SINGH JAGGI

Telling us to wait for cancellation (Byjus) ^Closed

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Nov 27, 2019 by Mahek Altaf Kureshi

Cancellation of package (Byjus) ^Closed

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Nov 22, 2019 by Priya Pandey

Cancellation not being processed (Byjus) ^Closed

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Nov 19, 2019 by Mudit Raniwala

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Nov 17, 2019 by Richa

Byjus product cancellation (Byjus learning) ^Closed

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Nov 16, 2019 by Prashant Maharudra Utture

Fake Degree and Verification (Calorx Teachers University) ^Closed

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Nov 15, 2019 by Rahul

Illegally deducting Money after Cancellation (Byjus learning app) ^Closed

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Nov 11, 2019 by Kiran

Problem with revaluation result (Board of technical Education Uttar Pradesh) ^Closed

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Nov 05, 2019 by Rakesh Maurya

Byju s not cancelling my course (Byjus) ^Closed

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Nov 04, 2019 by Suyash Jain

Byjus is demanding EMI after Cancellation (Byjus) ^Closed

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Oct 08, 2019 by Santosh Singh

I want cancel my order and refund money (Byju s) ^Closed

...

Oct 08, 2019 by Sohan lal

Product not delivered (Byjus) ^Closed

Payment made by me on April **** but still product not delivered. Not answering phone calls and not replying to the mails....

Oct 04, 2019 by Anupam

Discontinuation request not accepted (Byjus) ^Closed

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Oct 01, 2019 by Kartheeswaran.K

Not returning (Byjus) ^Closed

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Sep 22, 2019 by Aditya

I dint get the promise classes and due to emi process I am even facing a check bounce charges in my (Byju ias) ^Closed

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Sep 16, 2019 by Priya Hosur

Not taking product back byju (Byju ias) ^Closed

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Sep 14, 2019 by Abhishek balasaheb deshmukh

Regarding management problem (Green Valley Public School) ^Closed

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Sep 03, 2019 by Mohammad Adil

Not returning money back (Fitternity) ^Closed

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Aug 24, 2019 by Vanshika agrawal