Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

Fraudulent terms promised (Extramarks) ^Open

I purchased the Extramarks educational tab programme through agent company code E**** Hemant Kumar Mishra (Id attached). On terms that I will have to pay Rs *,*** per month EMI for ** months after Rs *,*** initial fee (total Rs **,***). I will ...

Apr 30, 2019 by Satendra Sharma

Cheated with me (Extramarks) ^Open

I had bought a soft course of class ix and x for smart coaching from Extramarks of Rs ***** for my son education. Extramarks provided me with a pen drive for this purpose. But the pen drive is not working in any of my desktop and tablet. I had ...

Apr 29, 2019 by Amal Baidya

Registration fees taken but home tuition not provided (Vms home tuition) ^Open

Registration fees are taken but home tuition not provided. When asked for refund they are abusing me. Please do the needful....

Apr 29, 2019 by SOURAV DUTTA

Not informed about downloading admit card through mail or mobile (Mpidc) ^Open

I have filled two forms of assistant grade * and assistant grade * in MPIDC (Madhya Pradesh infrastructure development corporation) through mp online and paid **** rupees for the same. However, in their application form, I have mentioned all d...

Apr 26, 2019 by Pankaj pateriya

Not refunding my fees (Cmsitservices) ^Open

I joined cms it services, Indore for Oracle dba course. Before joining I paid the fee of ****/- and when I started going from (**- **- ****) for classes they were ignoring the classes. I have gone there only for * days after that they were supp...

Apr 25, 2019 by Ankita Mohapatra

Study material not provided (Magnet Marketing) ^Open

I subscribed for the Tally Erp* Course on **/**/**** from Magnet marketing which is headed by Viral Jadhav. As per the commitment from them, it was promised that after making the payment of Rs *,*** (Fee amount) they will send the serial Key Nu...

Apr 24, 2019 by Archit Malaviya

Misguide by wrong information (Mahendra Coaching Institute) ^Open

Mahendra counsellor misguides student by giving wrong information. As they say to me for joining membership for free of cost and assure me for cash back later. They offer me some benefits eg discount on travel by air etc instead of cash back an...

Apr 17, 2019 by Zulfiqar ali

Regarding studies related issues (M.k Vedswa Institute Of Paramedical Science) ^Open

Bina padhai ke bina facility ke ***** mangte hai. Yaha tk ki hostel ke naam pr kiraye ke room me rakhte hai. Aur khana bhi achha nai milta is college ka registration bhi nai hai yaha tk ki yaha ke staff log tk ko pata nai ki college ka naam Kya...

Apr 15, 2019 by Subhansu thakur

Refund of deposited coaching fees not given (TIME) ^Open

Ref- Institution ID card No- KXCA*A*** Date. **/**/** Batch code-SCW*** My son of said ref. was admitted in this coaching centre but due to neurological problems, he did not attend classes except for one introductory class. In this contex...

Apr 10, 2019 by Rammohan Chattopadhyay

Refund not given (DURG UNIVERSITY) ^Open

I have filled the college exam form for the second choice. But it miss pressed for first-year fresher form. So I wrote a letter to Durg University for refund my money with Rs. ****. From * year I am suffering to get my refund money from Durg Un...

Apr 10, 2019 by K GAUTAMI RAO

Byjus IAS Course (Byjus) ^Closed

I would like to discontinue my Byjus IAS course ....

Apr 24, 2020 by Mamatha Gowda

Refund (Byjus learning app) ^Closed

I purchased application for daughter studying in * class.Due to language problem she is not able to understand the class. I return the app and all accessories by informing to councelor MR SWAPNIL. AND on various times to councelor who call me...

Apr 15, 2020 by Vijay Balaso Patil

Frequent change of mentors and policies (Byjus learning) ^Closed

To, Whom so ever it may concern… Name of student: xxxxx. Registered mobile number:xxxxx xxxxxx This is with regards to frequent change in mentors of my daughter, leading to huge discontinuity and lack of rhythm in the studies. My daugh...

Mar 27, 2020 by DR ANKUR KOTHARI

Return the courses (Byjus) ^Closed

I want to return the packaged by the byjus as company policy ** days return but now company not tack back that courses ...

Mar 25, 2020 by Sudhanshu goyal

Do not refund money (Byju ias) ^Closed

Girish More...

Mar 11, 2020 by Girish More

2 times EMI deduction in a month (Byjus) ^Closed

* times EMI deduction in a month since last * months. Told about this to their representatives but no response from there side. It is still continued. Even called their customer care number but they didn't responded on it. I paid * installmen...

Mar 10, 2020 by Soumya Dubey

Return of the tablet froud byjus customer care (Byjus) ^Closed

I had purchased Byjus class **th product for my son from Mr. Mudasir Hussain (representative of Byju's) with a written commitment that if we don't like the product; we can go for cancellation within ** days of delivery, and Byjus would refund ...

Mar 06, 2020 by Ashok kumar

Not return Byjus kit (Byju) ^Closed

My name dhaval Bhatti We have received our order kit on Dt -**-**-****. But it made my kid very disappointing.. The kit is easily catch heat while using it.. Also we have saw a video in which some of such teblet blast,so we are very terr...

Mar 01, 2020 by Dhaval Bhatti

No proper services from my college (Global Institute Of Engineering And Technology) ^Closed

Dear sir/Mam, My Name - V.Jalakandeeswarar My College Name - Global institute of engineering and technology Melvisharam Vellore Complaint against :- Mr. Suhash Correspondence I written a suicide letter and I tried a suicide attempt, b...

Feb 25, 2020 by V.Jalakandeeswar

Not cancel the course (Byjus learning) ^Closed

Last Sep ****, I got a call from Byjus by asking the details of my children and their educational background. Byjus representative said their company offering some assistance free trial basis for the children. He collected from me a sum of Rs. ...

Feb 13, 2020 by Modhi

Students treated as slaves (Amrita Vishwa Vidyapeetham) ^Closed

In Dept of Mechanical Engg., Coimbatore Ettimadai campus students voice shut completely. Professor torture students mentally through indirect means such as cancelling attendance, wantedly failing in subject, etc. Complained to HoD direcly but t...

Feb 07, 2020 by Mithun Vaisnav

Cancellation and refund (Byju ias) ^Closed

I have registered for BYJU'S on the demand that it could be cancelled within ** days if not satisfied but now it's more than ** days still they are telling us to wait for the cancellation and refund .It does not take this much time for cancella...

Jan 25, 2020 by Indrasena Bahoj

Cancellation of the emi for the product (Byjus- IAS ) ^Closed

I have purchased this tab and books in march but i requested to cancel it in the very next week. But their salespeople mr.rohit told me to use it one week more . After that again i requested him to cancel this thing. But that time he denies to ...

Jan 09, 2020 by Chahat garg

Cancellation of program (Byju ias) ^Closed

I purchase byju product on ** October but by using this l am not satisfied with this. Then on *st November l called to salesman Sourav sen who came to our home that l want to leave this study then he told me call me tomorrow.when l called to hi...

Jan 05, 2020 by Sheetal

Cancellation of program (Byju ias) ^Closed

Sir I am Sheetal . I buy products from byju . Then I am not satisfied with theirs service. Also my family condition d are not well from two months . I called to byju team to cancel it without refund but they are unable to cancel it. All know...

Jan 03, 2020 by Sheetal

Cancellation of Byjus Kit (Byjus learning app) ^Closed

I have ordered the Kit on **th Sep'** and my kit was delivered by Sep Month End. When i have ordered the kit, i was not explained about the return policy & Sales Executive Mr Ajay Sharma Committed there will be regular follow up from the mentor...

Dec 31, 2019 by VinothKumar R

Cancellation of services (Byjus- IAS ) ^Closed

I have purchased a Byjus learning app of IAS ENGLISH **** on Dt. **.**.**** Rt.no-TNL************ at that time I have paid a sum of RS *****/- through online banking and paid a installment on **.**.**,**.**.**,**.**.**** of RS ****/- since I ha...

Dec 27, 2019 by Rishabh mehra

Wants to retirn byju which my child does not study (Byju) ^Closed

Executive came and said you can return byjus any time but now they are not taking back...

Dec 24, 2019 by Varsha sharma

Poor Management and unprofessional approach (Gd Goenka Toddler School ) ^Closed

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Dec 03, 2019 by JASKIRAT SINGH JAGGI

Telling us to wait for cancellation (Byjus) ^Closed

We have registered for BYJU'S on the demand that it could be cancelled within ** days if not satisfied but now it's more than * and half month still they are telling us to wait for the cancellation and refund .It does not take this much time fo...

Nov 27, 2019 by Mahek Altaf Kureshi