Education Complaints
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.
Famous Edutech and Online Education Companies of India
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
Most Common Edutech and Online Education Complaints
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
How to resolve Education Complaints?
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.
Complaints
Refund not done SEAT BOOKING (JECRC University) Open
I booked a seat in the university on ** th june , i their website i was forced to deposite **** extra for hostel booking(which i did'nt wanted to) as there was no other option, their website does'nt state any refund policy regarding seat bookin...
Aug 31, 2020 by Kashish Verma
Product are not delivered (The marksman career class) Open
My product are required because this is exam book are there. So please check order ...
Aug 21, 2020 by Mahesh Shrirang Talekar
Refund of trial pack of 11 th pro classic course (Vedantu) Open
I have taken a trial pack of neet pro classic which is priced nearly *** rupees and it's about ** days from the date I initiated refund and till now I not got my refund . and plz kindly refund it...
Aug 20, 2020 by Owais uddin
College is not responding and not refunded money (Alliance University) Open
I'm Omprakash Upadhyay, I took admission I Alliance University Bangalore in **** sep batch. I paid advance fee and balance amount in * PDC cheque. While admission Alliance University confirm no need to visit University for work and I got my ...
Aug 14, 2020 by Om Upadhyay
Extra consulting fees (Kesona accident hospital beed tq Dist Beed maharashtra ) Open
I was consulted by an orthopaedic doctor on */*/**** in which i paid consulting fees of rupees ***, after * days i was re consulted with the same treatment on */*/****, they tried me to pay rupees *** consulting fees again. How can they allot a...
Aug 07, 2020 by Kishor raosaheb bhalshankar
Promised refund not provided by seed infotech chinchwad branch pune (seed infotech chinchwad branch pune) Open
I am vaibhav wagh, ex-student of FSD(full stack developer)-batch **** from chinchwad branch, pune I will explain entire scenario in full details. I took admission for FSD(full stack developer) batch at seed infotech chinchwad branch, at ...
Aug 07, 2020 by Vaibhav Wagh
Tuition fees refund (JRN Rajasthan Vidhabeeth University Udaipur ) Open
Sir, I have studied Rajasthan Vidyapeeth University Distance Mode B Tech Chemical engineering from **** to ****. All engineering through distance mode cancelled by AICTE ****. The Supreme Court has ordered to reimburse all the fees paid by th...
Aug 02, 2020 by PHILIPKUMAR
Charging Semester Fees Incorrectly (Mody University of Science and Technology) Open
Hi There! This complaint is subject to the incorrect fees charged by Mody University of Science and Technology in Sikar, Rajasthan. We have got a email from DEAN.SET @mody university for the advanced demand of fees during the COVID pandem...
Jul 23, 2020 by Naman Vrati
Neet pro lite course cancellation (Vedantu) Open
My one year pro lite course was started on **th June ****. I wrote email on **th June **** for the cancellation of my one year lite course as I was told that if you apply for cancellation within ** days then your whole money would would be refu...
Jul 22, 2020 by Saket Dhaka
They didn t dispatched my goods (Rs Mobile Institute ) Open
HI SIR, IM VIVEK FROM TAMILNADU, MARCH * ****: I ORDERED ****pcs mobile cases (per pcs price-**.*rs) and transport charges ***rs (*box per box ***rs) total amount he said *****rs March * **** : i transferred the amount, date of march *...
Jul 21, 2020 by vivek karthik
Refund of Coaching fees paid in advance for study session (Pranoy Mazumdar Director Founder Pro Smart Classes Azad Market Krishna Talkies Road Risali Bhilai Nagar dist Durg C G ) Open
*) It has been advertised by your institution through your Brochure & hoarding , that classes will be taken by experienced teachers only along with you. But it has been observed that classes are being taken inexperienced / trainee teacher whic...
Jul 16, 2020 by N L SAHU
Grievance Cheating (Pragathi Technologies ) Open
I was joined class on Mar-**-**** for Computer course(Windows,VM ware,AWS) in Pragathi Technologies. Total amount of Course Rs.**,***. I have paid **,*** and attend * class after that due to covid-** it was stopped and i came my Native.(Coimba...
Jul 13, 2020 by Murali
CSJM UNIVERSITY NOT REFUND MY EX FORM FEES (KANPUR UNIVERSITY ) Open
PAID Dated **/**/**** **:**:** ***.** Rs. debit card ******* mobile no > ********** > registration no ********** > > PAID Dated **/**/**** **:**:** ***.** Rs. debit card ******** mobile > no ********** > registration no ********** ...
Jul 12, 2020 by ASHUTOSH GUPTA
Refund of fees (Allen institute Nagpur) Open
I have taken admission of my son in Allen Institute Nagpur for JEE. But mistakenly I have select for enthusiast course which is exclusive for **th standard. But my son have just completed his **th standard examination and result is awaited. The...
Jul 11, 2020 by Punam Dhoble
Consolidated MCA and BSc Certificate to WES for Canada Immigration (Osmania University) Open
I have applied online on **-July-**** for my MCA and BSc Consolidated Memo to be International couriered out to the WES team in Canada for which I made a payment online for MCA Consolidate memo transcript rupees ****.** with Receipt#IN*********...
Jul 10, 2020 by Shafiuddin Mohammed
Refund not received after cancellation of course (Extramarks) Open
I cancelled my course within due time. Now Extramarks is not paying me refund of Rs. *****/-. Just demanding more and more time. ...
Jul 07, 2020 by Lavneet Aggarwal
No proper communication providing the exam (Indian Testing Board) Open
Pearson and ITB are very bad communicators. They does not provide proper response why they are unable to provide the exam especially the senior manager(Pravesh Pugalia).he does not listen candidates problem simply this the procedure you need to...
Jul 06, 2020 by Mahendra Amara
Refund of 2700 Rs (Diwakar education hub) Open
I had joined an online coaching on *rd May **** in Diwakar education hub for ugc net **** for paper * management n on payment I got thei recorded videos but couldn't understand n told them about it and asked for the refund they said no refund b...
Jul 05, 2020 by Aditi Gupta
Pearson VUE Exam got finished in 5 minute and result for the exam is failed with score zero (Pearson Vue) Open
Hello, Today, I have attempted one exam using Person VUE. My exam got competed in * minutes only. I have followed all the steps as per the policy and suddenly got a popup like * minute is reaming and the exam got finished. I had a very bad...
Jul 01, 2020 by Jagdish Madan Wagh
College is not returning yearly fees after cancellation of admission (The Bhawanipur Education Society College) Closed
I got admission in the Bhawanipur Education Society College on **th June, **** but on **th June, **** I went to the college regarding cancellation of my admission and refund of my admission fees of ₹***** where I was told that I will get the ...
Aug 06, 2020 by Akshita Ghorawat
Karnataka State open University not giving me Results (Karnataka State Open University (KSOU)) Closed
Respected Sir/Madam, I am Abhisek Sikder , one of the KSOU student for ****-**** bathes for B Tech electrical . My study center was in Jamshedpur . My enrollment no. was ***/***/L/BTEE****. Due to my job and family issues unable to conta...
Aug 03, 2020 by Abhisek Sikder
Remove ISI agent shah rukh khan for ur aads (Byjus learning app) Closed
U shameless marketing people of byjus first remove the isi agent u keep promoting in ur advt (shah rukh khan) because of u kind of anti nationals by d name of learning app building n supporting ISI agents u bloody shameless people...
Jul 28, 2020 by Nagashree
I m about to complain regarding modification upgradation of my new chemistry practical marks (NIOS) Closed
Dear sir, i am sarthak paul a student of nios on demand examination ( Enrolment no : ************. I have given my chemistry practical exam on **th January **** at kendriya vidyalaya which is in command hospital Compund kolkata, according to ...
Jul 27, 2020 by Sarthak Paul
Refund amount has stolen 1000 (Elentrus pvt limited) Closed
They are fraud company getting all the students money and not refunding .pls dnt join this company ,the wrk is based on captha **** words ** rup paye nex ****. It will be *** they told .bt now ** hrs we should type **** captcha they are telling...
Jul 27, 2020 by Gayathree
BYJU IAS HINDI MEDIUM TABLET RETURN (Byju ias) Closed
Sir, I had purchase the product from BYJU sales person. At the time of selling the product they told me that the what the teacher taught in class, you will get the same in book also but you have to also prepare running notes. i told its commo...
Jul 26, 2020 by Roshan kumar
Cancellation and Refund (Byjus learning app) Closed
I have purchased this byjus learning app prog for my son for class **th. During the purchase it was told to me that if I didn't find the product as per my expectations they will cancel it and Refund my money. First the product was delivered to...
Jul 17, 2020 by Kuldeep goyal
Product cancelled and settled still trying to deduct emi (Byjus learning) Closed
Package cancelled and product settled still trying to deduct EMI from account. As I have moved the same to other account EMI not deducted but insufficient funds charged twice in the amount of rs. *** each....
Jul 16, 2020 by Ningthoujam Asharani Devi
After n no of follow ups n no of mails still Byju is not refunding money (Byju) Closed
I ordered a cat preparation course worth of *****, but due to some personal issue I cancelled it and even didn't collect the product. SO it was returned. But it has been more than a month but the refund is not yet done. I have mailed them multi...
Jul 15, 2020 by Abadhesh Mishra
No responced Cheat by byjus After so many times wrote to byjus but no one came for visit (Byjus learning app) Closed
As discused for my two sons ujjawal and prajjawal from *th to ** class,.one for math and other for biology. ..After discussing and getting scholar ship of ** %.I payed *****. for both my son.but they supplid only math SD card and one tablet...
Jul 14, 2020 by Harendra kumar kamal
Link not opening (Byjus) Closed
I purchased byjus app and received only online link that had not opened in our ipad and we didnot used it even ** day trial.But byjus going on debiting monthly emi even after cancelling the product.It is very fraud company. No information will ...
Jul 14, 2020 by Hemamalini
Coaching fee refund (Pro Smart Classes Azad Market Risali Bhilai Nagar) Closed
Pro Smart Classes, Azad Market, Risali ,Bhilai Nagar ,Preview experienced teacher in their browsers and hoardings, but the classes are taken by Junior and experience teachers and we are not satisfy with their teaching and want to get the refund...
Jul 13, 2020 by Narayan Lal Sahu
Service not provided (The Professional Reading Library) Closed
I paid in advance for the library service. The owner of library closed down the library after some days and till now library remains closed. The owner not attending my calls/not answering my messages. Name of the Owner is : Balwant chandaliya. ...
Jul 09, 2020 by Udit Gohel
Looting money not giving adequate topics resolution also when call mail done no response from the (Byjus learning) Closed
when i purchased ias bhlp course for **** one person name Mayank Mahajan called me and give me the deatils. He told me that byjus will give you updated tablet with all recent topics even during live class doubts will also be cleared on spot & g...
Jul 08, 2020 by Manu pratap
Online classes not completed (IBT coaching institute) Closed
i joined classes in december **** and was told life time membership. due to corona classes were shifted online . Due to technical gltiches i couldnot attend all classes . Without informing they have ended our batch and started new one. ...
Jul 06, 2020 by Aakriti
Return of byjus product due to financial crisis (BYJUS LEARNING PROGRAM) Closed
Sir I had purchased a byjus tab from byjus company for d amount of rs ***** in feb **** but i received it on **may ****.Now bcoz of covid ** i am facing major financial crisis which are unavoidable and causing problems in my personal life to...
Jul 03, 2020 by Afrah Sayed
Refund Not Intiated (byjus tablet) Closed
I requested for the return process but the byjus cancellation team is not responding properly whenever I get to talk with their consular they came with new logic now it's been more than ** days and I still didn't rcd any kind oy update from th...
Jul 03, 2020 by Aashika Kumari
Lenovo pad (Byju) Closed
I have purchased Byju course for my daughter and after suggestion from Byju sales representative I have to buy the Lenovo pad which as per them is customized for Byju. I already had three pad but had to buy this Byju pad as they cant read their...
Jul 02, 2020 by Ranjan Fender
NON RECEIPT OF GC PC (IGNOU (Indira Gandhi National Open University)) Closed
Enrol. No. ********* - MAPC. I have been pursuing IGNOU to send my Grade Card/Provisional Certificate and have written mails to everyone from Registrar to SED deparment. Have visited their office many times. No one picks up the telephone and ...
Jul 01, 2020 by SRISHTI SHARMA
Want to cancel byjus program of BHLP ias (Byjus) Closed
I habe been told diring the time of registration that in thjs emi facility if due to some reasons i am not in good financial condition i can cancell the course any time I made the Payment of **** as downpayment but now they are denying that ca...
Jul 01, 2020 by BANTI KUMAR
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's