Education Complaints
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
Most Common Edutech and Online Education Complaints
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
How to resolve Education Complaints?
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.
Complaints
University Fees submission Notice during covid19 pandemic (Quantum University) Open
There is a university named Quantum university. Address is **km Mile Stone, Mandawar, Roorkee- Dehradun Highway (NH-**), Roorkee-****** (Uttarakhand) India All of us know that there is a pandemic situation is happening all over the India. An...
Jun 16, 2020 by Amardeep Singh Chauhan
Nurserylive Pune Maharashtra is cheating Ordered Fairy Garden Miniatures for child s online sc (Nurserylive.com) Open
Hi, We ordered few Fairy Garden Miniatures for our child's online school project on **th May and **th May with order numbers: RA*P******* (**** INR - paid fromm my netbanking) & FQWJ******* (*** INR - paid from my PayTM wallet), respectively...
Jun 14, 2020 by Swatithan
Refund of School Fees (Orchid International School Jalahalli Bangalore) Open
I have paid Rs. **,*** in the month of Feb'**** to Orchid International School, Jalahalli, Bangalore for child admission in UKG, with the commitment that I will get a refund if my child gets admission in other bigger school. My child got admiss...
Jun 12, 2020 by AMIT KUMAR SHARMA
Delayed in refunding of our amount Rs four Thousand only Rstowards non issuing of Training certific (M S Fluidus Engineering SCF 34 Sector 59 Mohali Punjab Mobile Number E Mail fluidusengineering gmail com M S Caddesk Jaipur Phone E Mail info caddeskindia com) Open
Dear Concerned, Voxya Dated *th June **** I want to file a complaint against M/S Fluidus Engineering Mohali *B* SCF ** *B*and M/S CadDesk Jaipur for mental harassment due to under mentioned concerns. I need you...
Jun 09, 2020 by MANJIT SINGH
Cheating by ARA Education Coiambatore (Ara Education) Open
My name is Cicila Devassykutty, an ACCA aspirant. I would like to bring to your attention about a cheating that has happened to me from an Indian based ACCA Gold Learning Partner called ARA Education (https://www.araeducation.in/acca-coaching-c...
May 19, 2020 by Cicila Devassykutty
Course fees not refunded (Resonance Eduventures Limited) Open
I have requested for a refund as I have left the institute on **/**/**** and requested for refund on the same day. Till now they have not refunded my money and also not helping when I call them. In the refund receipt they have mentioned that th...
May 08, 2020 by Saumyadeep Banik
University forcing students to pay advance fees in lockdown (pdm University) Open
I am a student at PDM University, Bahadurgarh(private University) of the computer science department (BCA *nd Year). In this pandemic, My university is forcing students to pay advance fees or the student will not be able to give end semester ex...
May 06, 2020 by Sam Daniel
Amity university online mba not approved by distance education council (Amity University Online Noida ) Open
Hi team, I took admission in amity university online MBA in july ****. Currently I am in *th semester and some one told me that amity was not approved for online education in ****, when I checked from my side I got to know that it is not app...
Apr 29, 2020 by Divesh rai
Refund not processed (Dr Apj Abdul Kalam Technical University) Open
On April **th there was a option of paying carry back exam fee on University website, so i did on **th april but after that on **th april we got exam form and when i filled it it shows to pay again carry exam fee. I tried to contact on call, w...
Apr 29, 2020 by Raj kamal
ORIGINAL MARKSHEETS AND DEPOSITED FEES NOT RETURN (RITEE COLLEGE OF NURSING CHHATAUNA MANDIR HASAUD RAIPUR M NO ) Open
Respected sir /madam, maine **/**/**** ko Ritee college of nursing chhatauna , mandir hasaud raipur me admission liya tha ,meri family me achanak financial condition kharab ho jane ke karan mai disco...
Mar 10, 2020 by Lata sahu
Deficiency in services of Job for CA (Teach Smart Learning Solutions Private Limited) Open
Opposite Party - Teach Smart is an education service provider having franchise of Bank Edge (who provides various courses in Banking). Provided Invoice is under Registered Company Name “Teach Smart Learning Solutions Pvt. Ltd”. They Marke...
Feb 22, 2020 by Shubham Desarda
Refund Denied (Frankfinn Institue Of Air Hostess) Open
The Frankfinn Institute targets lower middle class people and makes money with them. They called me for a free seminar to discuss carrier goals. Post that that they kept calling to take admission. I was also told that the course is worth * ...
Feb 17, 2020 by Aditi Parmar
Bijus company has cheated on us (Bijus) Open
One of the representative charan from biju forcefully come to our house to do session then he has taken registration fee also done enrollment now we want to cancel this product he was not answering my phone calls. I lost my amount and mentally...
Feb 08, 2020 by Suma
Applied Unfair Means Unnecessarily (Delhi Technological University) Open
Respected Sir/mam, In November **** mistakenly there was phone in my pocket during the examination, after **-** min invigilator asked to put the phone in the bag, if anyone has it by mistake. So I stood up and went to keep the phone. Then he s...
Jan 30, 2020 by Khursheed Aqueeb
Cheating on Degree (MK Eduworld ) Open
I was told that I'll get my degree in * months. I and my friend joined them as they told us it's legal and psc and UGC granted. It's a distance education approved by the government, they said. But it's almost * years and I didn't get any update...
Dec 16, 2019 by Sanju T
Poor service of a coaching institute (Neo gate academy ) Open
I have joined a coaching institute for gate on September ** till date nearly *.* months passed away in those months nearly *.* months there are no classes held and even now the institute not helping the classes even my exam is very near I. E., ...
Dec 03, 2019 by Sai Narasimha
Cancelletion and return (Byjus) Open
मैंने byjus जी उसे कैंसिलेशन और आर्डर कैंसिल करने के लिए रिक्वेस्ट करी ... मेरी फाइनेंसियल प्रॉब...
Nov 17, 2019 by Preeti massey
Education consultant cheated (star education) Open
This is Shankar from Tamilnadu Tirupur, recently I received an email stating that I'm getting university admission with lesser fees with a validated and reputed university. Her name (RAMYA ACCUSED), Mysore Mobile number of the accused +*****...
Nov 08, 2019 by Shankar
Refund issues by Extra marks (Extra marks ) Open
Extra Marks Mentor Mr. Soumik Saw personally visited my home on dated **/**/**** and convinced us to purchase their * year ICSC class-V level education package through electronic gadget(Order ID:-*f**e*-*******)course fees worth of Rs.*****/-wh...
Nov 06, 2019 by DIPANJAN SUR
Scholarship IAS registration (Byjus learning app) Closed
From byjus I got call that employee details are (Jagadeshwar Reddy Sr.UPSC Counselor AP/TS ********** jagadeshwar.chirra@byjus.com Byjus IAS.). He called to counsel me to take scholarship for IAS and he told to pay registration fee ****/- ...
Sep 14, 2020 by Amritha Chouhan
Cancellation of Byju s Course (Byjus) Closed
Hello, We opted for Byju's one year course & during initial discussion their executive provide lots of false information (which we don't know that time) & we believe his words & got agreed to take that course. During the final discussion, anot...
Sep 04, 2020 by Karuna Nidhi Sarohiwal
Cancel the Registration (Byjus) Closed
I applied for Byjus course under the influence of the Mr Abbas for CBSE Class *-** and Tablets K-** Lenova Tablet Rs. *****. I paid down payment Rs. **** on dated **th April **** and rest amount in EMI. He said you will receive your parcel with...
Sep 03, 2020 by Ashok Borawat
Product not canceling (Byjus) Closed
Due to pandemic, unable to pay the EMI of the product but still Byjus company executives are saying they can't cancel the request and will have to pay the amount. Suffering from such company during worst situation. Need some help!...
Aug 30, 2020 by Babita Kinekar
Package not delieverd (Byjus) Closed
I made a sale * months ago for my CAT preparation, but didn't received the product yet amd also didn't got any of the calls regarding any details from Byjus and the Loan calls are being harassing on daily basis.... Byjus might be a good company...
Aug 29, 2020 by Kaustubh Kinekar
Byjus IAS course cancellation (Think & Learn Private Limited) Closed
I have ordered byjus IAS tablet course and gave them **** down payment and rest of the amount was converted in loan through avanse education loan amount was ***** but as per the policy of return in BYJU’S with in ** days i have mailed them an...
Aug 24, 2020 by Ankit kumar
Contact Support Denied After Payment (Byju s the learning app) Closed
Last year September I purchased the byjus offline plan for rupees ***** for three years of service for class ** to **th class ** at an EMI rate of **** rupees per month for an year. After the total payment was completed there was no contact f...
Aug 15, 2020 by Nitha Vinod
Cheaters (Esaral Ventures Private Limited) Closed
Absolutely true eSaral is India’s biggest fraud online education system.They looted innocent students. I did research in deeply before writing the answer and believe me that I had concluded. Recently I contacted many ex eSaral employees to ...
Aug 13, 2020 by Nida khan
Refund (Taxilla business school) Closed
I take admission in a college called taxilla business school ,Jaipur in june **** but i cancelled the admission after knowning that its a blacklisted college and asked for the refund of my registration fee which is **,*** and they kept on delay...
Aug 12, 2020 by Ayush Shrivastava
Tablet replacement (Byjus) Closed
I subscribed for my two children from January ****. One for my son for *th & **th STD and another for my daughter for *th to **th. This April **** due to covid, as the schools were doing online classes I tried to install Google meet and classr...
Aug 11, 2020 by Jayamonoharan
College is not returning yearly fees after cancellation of admission (The Bhawanipur Education Society College) Closed
I got admission in the Bhawanipur Education Society College on **th June, **** but on **th June, **** I went to the college regarding cancellation of my admission and refund of my admission fees of ₹***** where I was told that I will get the ...
Aug 06, 2020 by Akshita Ghorawat
Karnataka State open University not giving me Results (Karnataka State Open University (KSOU)) Closed
Respected Sir/Madam, I am Abhisek Sikder , one of the KSOU student for ****-**** bathes for B Tech electrical . My study center was in Jamshedpur . My enrollment no. was ***/***/L/BTEE****. Due to my job and family issues unable to conta...
Aug 03, 2020 by Abhisek Sikder
Remove ISI agent shah rukh khan for ur aads (Byjus learning app) Closed
U shameless marketing people of byjus first remove the isi agent u keep promoting in ur advt (shah rukh khan) because of u kind of anti nationals by d name of learning app building n supporting ISI agents u bloody shameless people...
Jul 28, 2020 by Nagashree
I m about to complain regarding modification upgradation of my new chemistry practical marks (NIOS) Closed
Dear sir, i am sarthak paul a student of nios on demand examination ( Enrolment no : ************. I have given my chemistry practical exam on **th January **** at kendriya vidyalaya which is in command hospital Compund kolkata, according to ...
Jul 27, 2020 by Sarthak Paul
Refund amount has stolen 1000 (Elentrus pvt limited) Closed
They are fraud company getting all the students money and not refunding .pls dnt join this company ,the wrk is based on captha **** words ** rup paye nex ****. It will be *** they told .bt now ** hrs we should type **** captcha they are telling...
Jul 27, 2020 by Gayathree
BYJU IAS HINDI MEDIUM TABLET RETURN (Byju ias) Closed
Sir, I had purchase the product from BYJU sales person. At the time of selling the product they told me that the what the teacher taught in class, you will get the same in book also but you have to also prepare running notes. i told its commo...
Jul 26, 2020 by Roshan kumar
Cancellation and Refund (Byjus learning app) Closed
I have purchased this byjus learning app prog for my son for class **th. During the purchase it was told to me that if I didn't find the product as per my expectations they will cancel it and Refund my money. First the product was delivered to...
Jul 17, 2020 by Kuldeep goyal
Product cancelled and settled still trying to deduct emi (Byjus learning) Closed
Package cancelled and product settled still trying to deduct EMI from account. As I have moved the same to other account EMI not deducted but insufficient funds charged twice in the amount of rs. *** each....
Jul 16, 2020 by Ningthoujam Asharani Devi
After n no of follow ups n no of mails still Byju is not refunding money (Byju) Closed
I ordered a cat preparation course worth of *****, but due to some personal issue I cancelled it and even didn't collect the product. SO it was returned. But it has been more than a month but the refund is not yet done. I have mailed them multi...
Jul 15, 2020 by Abadhesh Mishra
No responced Cheat by byjus After so many times wrote to byjus but no one came for visit (Byjus learning app) Closed
As discused for my two sons ujjawal and prajjawal from *th to ** class,.one for math and other for biology. ..After discussing and getting scholar ship of ** %.I payed *****. for both my son.but they supplid only math SD card and one tablet...
Jul 14, 2020 by Harendra kumar kamal
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's