Education Complaints
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.
Famous Edutech and Online Education Companies of India
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
Most Common Edutech and Online Education Complaints
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
How to resolve Education Complaints?
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.
Complaints
Wrong information sent to me about exam schedule (NMAT by GMAC) Open
Registered for nmat studied whole year for this and then they sent me wrong information about my exam schedule. I received an email about my exam that it was on ** jan **** on **:** UTC and it happened on **:** IST, missed my exam be aise of th...
Feb 10, 2021 by Ansh sharma
Shine Learning Payment done but Course didn t started on time Need Refund (Shine learning) Open
Hi Sir/Madam, I have registered with Shine learning for the AWS Solution Architect course. It seems they are cheating. I need refund, please help. - Amount paid on Jan ** - ShineLearning: shubhangi(**********) - Amount Paid : *****.** (...
Feb 06, 2021 by Chandan Kumar Mishra
SCORE ERROR (NMAT by GMAC) Open
I have taken NMAT by Gmac retake * on ** january **** and after exam i got score of ** in quantitative aptitude section . As per NMAT by Gmac ** is the minimum marks in NMAT **** - **** exam , so i got doubt and checked with test center team t...
Jan 28, 2021 by SURYATEJA YADAV KONDEBOYINA
Fake Promise About The Course (Simplilearn) Open
I have registered for "Master Program Data Analyst" from Simplilearn on the **th of august, on the very first call, the counselor made fake promises about the course just to get me enrolled in it. *. He said the course is live and interactiv...
Jan 23, 2021 by Upasana Gaur
Simplilearn Solutions Pvt Ltd Roshana Roy Refund and money back relatedOrder ID CSTM (Simplilearn Solutions Private Limited) Open
Hi Team, I am Roshana Rose Roy who enrolled for online Masters in Data Scientist course on **th August **** in Edtech Simplilearn. I have chosen Simplilearn due to its massive marketing in various platforms. Name: Roshana Rose Roy Simpl...
Jan 23, 2021 by Roshna Roy
Fraud by shaw academy (Shaw Academy) Open
sir i have taken shaw academy free trial for * month and i want to cancel my membership before * month as i am not satisfied by their service, but they are not allowing me to cancel it as they told to call on their company number and i called t...
Jan 15, 2021 by Shubham gupta
Partial refund of fee (Amity university Noida ) Open
my daughter took admission in amity noida in the month of July. Last date of admission was **/*/****. we deposited fee in two installmets . last date to submit the fee was */*/****. we paid Rs. *,**,*** and applied for withdrawal in the month o...
Jan 10, 2021 by sonika bagri
Fee Refund from Symbiosis School of Economics Pune (Symbiosis School of Economics) Open
I am yet to receive my fee refund as per UGC circulation passed on **nd Sep in view of COVID ** Pandemic. As per the circular universities have to refund all the fee amount as a special case for this year only. After following up thru mails and...
Jan 02, 2021 by Aaditya Kaul
Coaching Classes services deficient (Quest Classes Pune) Open
Joined the class in Feb ****. within two months the student realized that his queries were not being answered. Various calls and messages to get the queries cleared were unanswered. Classes were held via zoom calls but even there when my son ...
Dec 29, 2020 by Joe Thomas
Partial refund by the University (Amity university Noida ) Open
My son had enrolled in Amity University on */*/****. He applied for withdrawal on **/*/**** . The total tuition fee we had paid was Rs.*****. The UGC(University Grants Commission had put out * notices on **/*/****, 'Letter' and 'Guideline'. Acc...
Nov 28, 2020 by Manisha Saraf
Study certificate (JJ GROUPS OF EDUCATIONAL INSTITUTIONS ) Open
Im poor guy i wanted to study and do job i have paid exam fees to JJ groups in tamilnadu they told me with in * months we will conduct exam but they didn't and they told me reason that becz of covid we are not conducting but this is **th month ...
Nov 19, 2020 by Bejjanki sai sandeep
Referral rewards not provided (Unacademy Plus) Open
From last * months I have been continuously pinging them and they are not replying. I have **** points after referring two of my friends. During pandemic they said you would certainly receive a call back once situation becomes normal. Now th...
Nov 04, 2020 by Saurabh Tripathi
Refund of Coaching Fee (Roots Education Private Limited) Open
Dear Mr Mohit Khurana, I am attaching invoice and correspondence regarding enrollment in your CAT exam coaching preparation course. My daughter Ridhima could not attend the training program due to hectic schedule and some class atmosphere...
Nov 02, 2020 by Ridhima Jain
Refund of Fee (Roots Education Private Limited) Open
My daughter Ridhima Jain Enrolled for Mahaguru CAT exam coaching preparation course, in 2017. But My daughter Ridhima could not attend the training program due to hectic schedule and some class atmosphere issues and hence decided to drop ou...
Nov 02, 2020 by Rajani Jain
Not Refunding Amount (GateIIT Gate Indian Institute of Tutorials Bangalore ) Open
I joined in GateIIT,Bangalore for Online gate Coaching around * months ago(**th of July).They promised to give quality services and hard copy materials.But even after * months also they didn't provide any hard copy and the educational quality a...
Oct 05, 2020 by Rohan Mondal
Refund the money (University Of Madras) Open
Sir I graduated from the University of Madras Since all my mark sheets got lost I applied in **** for duplicate mark sheets due to some personal and job needs I approached the Registrar Office and Controller of Examinations at Univers...
Sep 21, 2020 by Kaniyakumari Chandu Prabhakaran
Facing problem with refund issue of PGDM course fees from international school of management Excelle (ISME INTERNATIONAL SCHOOL OF MANAGEMENT EXCELLENCE BENGALURU ) Open
This is to bring to your kind notice that I, Jayesh Bhagchandani took admission in ISME(Bangalore) in PGDM program with marketing specialisation on’.....date’. The total fees for the course was *,**,*** and out of that i had paid **,*** on ...
Sep 21, 2020 by Jayesh bhagchandani
Hostel Caution money refund and Excess fees refund (JECRC University) Open
My son SM Shanur Rahman student id no. **BCIN*** withdrew the jecrc university as well as jecrc hostel on date ** Feb **** and submitted claim application for refund of hostel caution money Rs. **** and excess fee refund deposited RS. ***** on ...
Sep 17, 2020 by SM Shanur Rahman
Not Refunding Money (Made Easy Learnings Private Limited) Open
I have applied for classroom course for ESE for C batch which is going to start on **/**/****. I have paid advance fee Rs.**,***/- and study material fee **,***/- total Rs. *****/- on **/**/**** through online transaction from my account of AX...
Sep 11, 2020 by PRANJAL RAKESH KUTHAR
Vedantu Refund (Vedantu com) Open
Paid first installment Rs **** to Vedantu on Jun **th and the account was deactivated on **th Jul as I have not made the second payment as I am not satisfactory with the service they provide, I have raised for Refund till now I have sent more t...
Sep 03, 2020 by Manivannan
Cancellation of my subscription due to personal reason (Byju ias) Closed
I purchased byjus IAS Tablet before * months on July fist week,believing the words of genuineness of their executive...Since then,I was not satisfied with the product , also I lost my Job that I am not able the EMI on time Even asking for can...
Oct 04, 2020 by Jes marshal
Manager behaviour and forgery (Byjus learning app) Closed
Greetings of the day. My name is Abhishek Singh and I am working as BDA in Varanasi. I joined here in **nd of April. I am happy to be the part of this Organisation. I always dreamt of working in this Organisation. I prepared for this job, I g...
Oct 03, 2020 by Abhishek Singh
Institute not returning my money (Rukshi Career Academy Pvt Ltd) Closed
Respeted Sir/Madam -Rukshi career academy provides class of CMA course. I contacted him on February ****, He provided me the course details, he also told me if i enroll with his institute i will get scholarship by taking admission in postgrad...
Oct 03, 2020 by Ankit
Package not delivered but shows as delivered with some wrong signature (Ecom Express) Closed
I have ordered medicine in medlife and they sent the medicine via ecom express and in the app it shows as delivered and when i contacted them they showed the proof of delivery from ecom express claiming it is delivered even though it wasn't and...
Oct 02, 2020 by Shivarudhra N
Counsellor and online mails communication are not matching for the admission in Amity university onl (Amity University Online Noida ) Closed
Few days before I got a call from counsellor regarding admission in UG courses in amity university online. And after getting calls so many calls from different-* counsellors from Amity university online noida . I decided to go with Mr Satish K...
Oct 01, 2020 by Rajkumar mishra
Subscription not cancelled (Byjus) Closed
As per byjus commitment I should be able to cancel my subscription under ** days of delivery. I placed a request for the same under ** days and it’s been approx. * months I’m struggling with this issue. Every time when I call they have a ve...
Sep 29, 2020 by Mehul sahu
Retaintion team and mentor not respond (Byjus learning app) Closed
We have opt your offer on the basis of ** days trail basis and your sales officer also he was commit to us we are able to return your TAB and materials within ** days.also did the same my kid not want to do with this. Also my EMI will deduct...
Sep 28, 2020 by Vijay Kumar Katare
Cancellation and refund (byjus tablet) Closed
Regarding cancellation of byjus learning Kit Dear madam, I had purchased byjus learning kit on */*/** with commitment that if we dont like that we can go for cancellation within ** days of delivery.And we received the kit on **/*/**...
Sep 28, 2020 by Rajesh
Cancellation of my EMI (Byjus) Closed
I have chosen Byju's one year subscription for my baby they send the wrong study matterial I informed to the team no one is responding....then I made request to cancel my EMI n they accept that problem is from our side they said sorry also...no...
Sep 21, 2020 by Ranjit
Made fraudulent activity (Byju s) Closed
We brought the package in by jus , that concern executive made a fraudulent active and get a signature from our end for get a loan in avanse . As of now we didn’t receive any material and any learning things , I want to know Wht is happing , ...
Sep 16, 2020 by Vasudhara Devi
Scholarship IAS registration (Byjus learning app) Closed
From byjus I got call that employee details are (Jagadeshwar Reddy Sr.UPSC Counselor AP/TS ********** jagadeshwar.chirra@byjus.com Byjus IAS.). He called to counsel me to take scholarship for IAS and he told to pay registration fee ****/- ...
Sep 14, 2020 by Amritha Chouhan
Cancellation of Byju s Course (Byjus) Closed
Hello, We opted for Byju's one year course & during initial discussion their executive provide lots of false information (which we don't know that time) & we believe his words & got agreed to take that course. During the final discussion, anot...
Sep 04, 2020 by Karuna Nidhi Sarohiwal
Cancel the Registration (Byjus) Closed
I applied for Byjus course under the influence of the Mr Abbas for CBSE Class *-** and Tablets K-** Lenova Tablet Rs. *****. I paid down payment Rs. **** on dated **th April **** and rest amount in EMI. He said you will receive your parcel with...
Sep 03, 2020 by Ashok Borawat
Product not canceling (Byjus) Closed
Due to pandemic, unable to pay the EMI of the product but still Byjus company executives are saying they can't cancel the request and will have to pay the amount. Suffering from such company during worst situation. Need some help!...
Aug 30, 2020 by Babita Kinekar
Package not delieverd (Byjus) Closed
I made a sale * months ago for my CAT preparation, but didn't received the product yet amd also didn't got any of the calls regarding any details from Byjus and the Loan calls are being harassing on daily basis.... Byjus might be a good company...
Aug 29, 2020 by Kaustubh Kinekar
Byjus IAS course cancellation (Think & Learn Private Limited) Closed
I have ordered byjus IAS tablet course and gave them **** down payment and rest of the amount was converted in loan through avanse education loan amount was ***** but as per the policy of return in BYJU’S with in ** days i have mailed them an...
Aug 24, 2020 by Ankit kumar
Contact Support Denied After Payment (Byju s the learning app) Closed
Last year September I purchased the byjus offline plan for rupees ***** for three years of service for class ** to **th class ** at an EMI rate of **** rupees per month for an year. After the total payment was completed there was no contact f...
Aug 15, 2020 by Nitha Vinod
Cheaters (Esaral Ventures Private Limited) Closed
Absolutely true eSaral is India’s biggest fraud online education system.They looted innocent students. I did research in deeply before writing the answer and believe me that I had concluded. Recently I contacted many ex eSaral employees to ...
Aug 13, 2020 by Nida khan
Refund (Taxilla business school) Closed
I take admission in a college called taxilla business school ,Jaipur in june **** but i cancelled the admission after knowning that its a blacklisted college and asked for the refund of my registration fee which is **,*** and they kept on delay...
Aug 12, 2020 by Ayush Shrivastava
Tablet replacement (Byjus) Closed
I subscribed for my two children from January ****. One for my son for *th & **th STD and another for my daughter for *th to **th. This April **** due to covid, as the schools were doing online classes I tried to install Google meet and classr...
Aug 11, 2020 by Jayamonoharan
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's