Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

Charging Semester Fees Incorrectly (Mody University of Science and Technology) ^Open

Hi There! This complaint is subject to the incorrect fees charged by Mody University of Science and Technology in Sikar, Rajasthan. We have got a email from DEAN.SET @mody university for the advanced demand of fees during the COVID pandem...

Jul 23, 2020 by Naman Vrati

Neet pro lite course cancellation (Vedantu) ^Open

My one year pro lite course was started on **th June ****. I wrote email on **th June **** for the cancellation of my one year lite course as I was told that if you apply for cancellation within ** days then your whole money would would be refu...

Jul 22, 2020 by Saket Dhaka

They didn t dispatched my goods (Rs Mobile Institute ) ^Open

HI SIR, IM VIVEK FROM TAMILNADU, MARCH * ****: I ORDERED ****pcs mobile cases (per pcs price-**.*rs) and transport charges ***rs (*box per box ***rs) total amount he said *****rs March * **** : i transferred the amount, date of march *...

Jul 21, 2020 by vivek karthik

Refund of Coaching fees paid in advance for study session (Pranoy Mazumdar Director Founder Pro Smart Classes Azad Market Krishna Talkies Road Risali Bhilai Nagar dist Durg C G ) ^Open

*) It has been advertised by your institution through your Brochure & hoarding , that classes will be taken by experienced teachers only along with you. But it has been observed that classes are being taken inexperienced / trainee teacher whic...

Jul 16, 2020 by N L SAHU

Grievance Cheating (Pragathi Technologies ) ^Open

I was joined class on Mar-**-**** for Computer course(Windows,VM ware,AWS) in Pragathi Technologies. Total amount of Course Rs.**,***. I have paid **,*** and attend * class after that due to covid-** it was stopped and i came my Native.(Coimba...

Jul 13, 2020 by Murali

CSJM UNIVERSITY NOT REFUND MY EX FORM FEES (KANPUR UNIVERSITY ) ^Open

PAID Dated **/**/**** **:**:** ***.** Rs. debit card ******* mobile no > ********** > registration no ********** > > PAID Dated **/**/**** **:**:** ***.** Rs. debit card ******** mobile > no ********** > registration no ********** ...

Jul 12, 2020 by ASHUTOSH GUPTA

Refund of fees (Allen institute Nagpur) ^Open

I have taken admission of my son in Allen Institute Nagpur for JEE. But mistakenly I have select for enthusiast course which is exclusive for **th standard. But my son have just completed his **th standard examination and result is awaited. The...

Jul 11, 2020 by Punam Dhoble

Consolidated MCA and BSc Certificate to WES for Canada Immigration (Osmania University) ^Open

I have applied online on **-July-**** for my MCA and BSc Consolidated Memo to be International couriered out to the WES team in Canada for which I made a payment online for MCA Consolidate memo transcript rupees ****.** with Receipt#IN*********...

Jul 10, 2020 by Shafiuddin Mohammed

Refund not received after cancellation of course (Extramarks) ^Open

I cancelled my course within due time. Now Extramarks is not paying me refund of Rs. *****/-. Just demanding more and more time. ...

Jul 07, 2020 by Lavneet Aggarwal

No proper communication providing the exam (Indian Testing Board) ^Open

Pearson and ITB are very bad communicators. They does not provide proper response why they are unable to provide the exam especially the senior manager(Pravesh Pugalia).he does not listen candidates problem simply this the procedure you need to...

Jul 06, 2020 by Mahendra Amara

Refund of 2700 Rs (Diwakar education hub) ^Open

I had joined an online coaching on *rd May **** in Diwakar education hub for ugc net **** for paper * management n on payment I got thei recorded videos but couldn't understand n told them about it and asked for the refund they said no refund b...

Jul 05, 2020 by Aditi Gupta

Package not upgraded (namisha dance classes) ^Open

Justdial ...

Jul 03, 2020 by Namisha Malvi

Pearson VUE Exam got finished in 5 minute and result for the exam is failed with score zero (Pearson Vue) ^Open

Hello, Today, I have attempted one exam using Person VUE. My exam got competed in * minutes only. I have followed all the steps as per the policy and suddenly got a popup like * minute is reaming and the exam got finished. I had a very bad...

Jul 01, 2020 by Jagdish Madan Wagh

Exam centre does not provided the exam on day and time (Pearson Vue) ^Open

I have ISTQB Foundation exam on ** june *:** Pm. The exam can be taken from our home. They told me to start half hour before itself(default message in online). So i started *:** pm on ** june itself to check internet connection, camera everythi...

Jul 01, 2020 by Mahendra Amara

MBA fee not refundedsem (KSOU Karnataka State Open UniversityMysore) ^Open

MBA fee not refunded yet. It's been years. UGC dint recognise University and my career , degree was at stake. Not replying to mails nor refunding...

Jun 30, 2020 by Sanjay K

Approval case of asst professor (Guru Nanak Dev University) ^Open

My self sandeep kumar asst professor in physical education St Soldier College Jalandhar my qualification is BA, Dped (****), MA phy. edu(****)from IASE university, Mphil (****) and UGC NET in PHY. EDU. in (Dec ****).my selection is made throw ...

Jun 28, 2020 by Sandeep Kumar

MBA fee not refunded by KSOU (KSOU Karnataka State Open University ) ^Open

Had taken admission in **** under online distance mode MBA under KSOU paid first sem fee of *****. UGC decentralised ( not approved) KSOU online distance mode. Refer news for the same. My career was at stake. Lost money, years everything. They ...

Jun 28, 2020 by Sanjay K

Refused to refund coaching fee (Parth Ashram Edu Services Private Limited) ^Open

I taken addmission on oct **** in class ** in this institute for ( ****-**** two year JEE Main and Advance course ) and when holiday ended ( March *-** ) holiday extended for * week more and then government announced lockdown and from ** april ...

Jun 19, 2020 by Md Faiyazuddin

University Fees submission Notice during covid19 pandemic (Quantum University) ^Open

There is a university named Quantum university. Address is **km Mile Stone, Mandawar, Roorkee- Dehradun Highway (NH-**), Roorkee-****** (Uttarakhand) India All of us know that there is a pandemic situation is happening all over the India. An...

Jun 16, 2020 by Amardeep Singh Chauhan

Nurserylive Pune Maharashtra is cheating Ordered Fairy Garden Miniatures for child s online sc (Nurserylive.com) ^Open

Hi, We ordered few Fairy Garden Miniatures for our child's online school project on **th May and **th May with order numbers: RA*P******* (**** INR - paid fromm my netbanking) & FQWJ******* (*** INR - paid from my PayTM wallet), respectively...

Jun 14, 2020 by Swatithan

Money not refunding (Byjus) ^Closed

I bought * years jee course and paid **** for registration and remaining amount as emi but later we decided to cancel it and applied for refund and it is now ** days when I applied for refund. But I hadn't refunded yet. Every time I call cust...

Dec 03, 2020 by R Ahlawat

Fake promises (Byjus) ^Closed

I purchased the IIT-JEE tablet in September ****, the salesman promised that my kids will get one on one attention but it is far away from reality. Initially they would call once in every month to check on my kids and during those conversations...

Nov 29, 2020 by Adhisha

Cancellation (Byjus) ^Closed

Purchased for my son,After taking this lost my job and admission was cancelled from school because of LEAVING CERTIFICATE issue now I called for cancellations they are telling about ** days and they are not worried about child future In this p...

Nov 27, 2020 by Adnan Ali moge

Cancellation (Byjus learning app) ^Closed

I purchased byjus product from * to ** in month of June. As per their cancellation policy, I dropped a cancellation mail on **th day i.e. June **. Till now, the subscribtion had not been cancelled. **k about has been given and total course valu...

Nov 26, 2020 by Shubham singhal

Amount not refunded after cancellation (Think & Learn Private Limited) ^Closed

After my cancellation of request & with many follow-up they have not returned my amount. on **th day i called for cancellation but they have picked the call, on **th day i informed for cancellation. My first EMI is also deducted after so many f...

Nov 12, 2020 by Swapna Rani

My refund is not initiated beside cancelling before the trial period (Byjus learning app) ^Closed

I purchased this product for my sister as the counsellor was convincing that the product is very good . Even though she was in commerce and not in need of any study material I purchased the product on a condition that I am going to try the prod...

Nov 05, 2020 by Aayushi Gupta

Received damaged birthday gift (Byjus) ^Closed

After * weeks i received my birthday gift and when I opened the package it was damaged....

Oct 05, 2020 by Mohit Suman

CANCILLATION OF BYJUS TAB EMI (Byjus learning app) ^Closed

SIR BYJUS CONCELLER MUJHE CALL KRI OR USKA PRODUCT KE BARE ME FROUD BATE BTA KAR MUJHSE UPSC HINDI KA TABLET EMI PAR PURCHES KRAVA DIYE UNHONE JAISA BATAYA THA VAISA FACILITY MUJHE NAHI MILA OR MAI JAB UNHE BOLA TO AB BOLTE HAI KI EMI CANCEL ...

Oct 04, 2020 by SANJEET KUMAR RANA

Cancellation of my subscription due to personal reason (Byju ias) ^Closed

I purchased byjus IAS Tablet before * months on July fist week,believing the words of genuineness of their executive...Since then,I was not satisfied with the product , also I lost my Job that I am not able the EMI on time Even asking for can...

Oct 04, 2020 by Jes marshal

Manager behaviour and forgery (Byjus learning app) ^Closed

Greetings of the day. My name is Abhishek Singh and I am working as BDA in Varanasi. I joined here in **nd of April. I am happy to be the part of this Organisation. I always dreamt of working in this Organisation. I prepared for this job, I g...

Oct 03, 2020 by Abhishek Singh

Institute not returning my money (Rukshi Career Academy Pvt Ltd) ^Closed

Respeted Sir/Madam -Rukshi career academy provides class of CMA course. I contacted him on February ****, He provided me the course details, he also told me if i enroll with his institute i will get scholarship by taking admission in postgrad...

Oct 03, 2020 by Ankit

Package not delivered but shows as delivered with some wrong signature (Ecom Express) ^Closed

I have ordered medicine in medlife and they sent the medicine via ecom express and in the app it shows as delivered and when i contacted them they showed the proof of delivery from ecom express claiming it is delivered even though it wasn't and...

Oct 02, 2020 by Shivarudhra N

Counsellor and online mails communication are not matching for the admission in Amity university onl (Amity University Online Noida ) ^Closed

Few days before I got a call from counsellor regarding admission in UG courses in amity university online. And after getting calls so many calls from different-* counsellors from Amity university online noida . I decided to go with Mr Satish K...

Oct 01, 2020 by Rajkumar mishra

Subscription not cancelled (Byjus) ^Closed

As per byjus commitment I should be able to cancel my subscription under ** days of delivery. I placed a request for the same under ** days and it’s been approx. * months I’m struggling with this issue. Every time when I call they have a ve...

Sep 29, 2020 by Mehul sahu

Retaintion team and mentor not respond (Byjus learning app) ^Closed

We have opt your offer on the basis of ** days trail basis and your sales officer also he was commit to us we are able to return your TAB and materials within ** days.also did the same my kid not want to do with this. Also my EMI will deduct...

Sep 28, 2020 by Vijay Kumar Katare

Cancellation and refund (byjus tablet) ^Closed

Regarding cancellation of byjus learning Kit Dear madam, I had purchased byjus learning kit on */*/** with commitment that if we dont like that we can go for cancellation within ** days of delivery.And we received the kit on **/*/**...

Sep 28, 2020 by Rajesh

Cancellation of my EMI (Byjus) ^Closed

I have chosen Byju's one year subscription for my baby they send the wrong study matterial I informed to the team no one is responding....then I made request to cancel my EMI n they accept that problem is from our side they said sorry also...no...

Sep 21, 2020 by Ranjit

Made fraudulent activity (Byju s) ^Closed

We brought the package in by jus , that concern executive made a fraudulent active and get a signature from our end for get a loan in avanse . As of now we didn’t receive any material and any learning things , I want to know Wht is happing , ...

Sep 16, 2020 by Vasudhara Devi

Scholarship IAS registration (Byjus learning app) ^Closed

From byjus I got call that employee details are (Jagadeshwar Reddy Sr.UPSC Counselor AP/TS ********** jagadeshwar.chirra@byjus.com Byjus IAS.). He called to counsel me to take scholarship for IAS and he told to pay registration fee ****/- ...

Sep 14, 2020 by Amritha Chouhan

Cancellation of Byju s Course (Byjus) ^Closed

Hello, We opted for Byju's one year course & during initial discussion their executive provide lots of false information (which we don't know that time) & we believe his words & got agreed to take that course. During the final discussion, anot...

Sep 04, 2020 by Karuna Nidhi Sarohiwal