Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

Applied Unfair Means Unnecessarily (Delhi Technological University) ^Open

Respected Sir/mam, In November **** mistakenly there was phone in my pocket during the examination, after **-** min invigilator asked to put the phone in the bag, if anyone has it by mistake. So I stood up and went to keep the phone. Then he s...

Jan 30, 2020 by Khursheed Aqueeb

Cheating on Degree (MK Eduworld ) ^Open

I was told that I'll get my degree in * months. I and my friend joined them as they told us it's legal and psc and UGC granted. It's a distance education approved by the government, they said. But it's almost * years and I didn't get any update...

Dec 16, 2019 by Sanju T

Poor service of a coaching institute (Neo gate academy ) ^Open

I have joined a coaching institute for gate on September ** till date nearly *.* months passed away in those months nearly *.* months there are no classes held and even now the institute not helping the classes even my exam is very near I. E., ...

Dec 03, 2019 by Sai Narasimha

Cancelletion and return (Byjus) ^Open

मैंने byjus जी उसे कैंसिलेशन और आर्डर कैंसिल करने के लिए रिक्वेस्ट करी ... मेरी फाइनेंसियल प्रॉब...

Nov 17, 2019 by Preeti massey

Education consultant cheated (star education) ^Open

This is Shankar from Tamilnadu Tirupur, recently I received an email stating that I'm getting university admission with lesser fees with a validated and reputed university. Her name (RAMYA ACCUSED), Mysore Mobile number of the accused +*****...

Nov 08, 2019 by Shankar

Refund issues by Extra marks (Extra marks ) ^Open

Extra Marks Mentor Mr. Soumik Saw personally visited my home on dated **/**/**** and convinced us to purchase their * year ICSC class-V level education package through electronic gadget(Order ID:-*f**e*-*******)course fees worth of Rs.*****/-wh...

Nov 06, 2019 by DIPANJAN SUR

Change of examination center without information (FIITJEE Institute) ^Open

I have applied for my son, for the Big Bang test conducted by FIITJEE institute towards the admission into **th standard in national wise. test date was **th October and the student should report by *.** AM as per hall ticket at the examination...

Oct 26, 2019 by Sreenivasa reddy

Too much Fees charged (Richmondd global school) ^Open

The school charges annual fees every year...and at the time of quarterly fees payment, on the name of development fees, practical charges, IT charges, they charge so much amount from the parents. I want to complain against the Richmond global ...

Oct 18, 2019 by Prinkal goyal

Received wrong Documents and a year of Harassment (Suresh Gyan Vihar UniversityDE) ^Open

My name is Simmi Jaiswal and I have enrolled for MBA in HR in October **** through SGVU (Enrollment no-sgvu**D*********). I am writing you this mail to show you my pathetic condition due to mismanagement and lack of proper support to the studen...

Oct 04, 2019 by Simmi jaiswal

Carpenter fraudulant quality material with no service within a month (Krishna Kitchen And Interior) ^Open

I gave a furnishing contract to this carpenter for my * bhk flat and to my surprise the work he did in kithcen started falling out as well as getting rusted .he also promised me few more work which is still pending and from last two months he i...

Sep 23, 2019 by Pankaj mishra

Substandard coaching classes refusing refund (Techavera Solutions) ^Open

I reached out to Techavera as a working professional looking for GATE coaching in Statistics (ST) on weekends; Techavera advertises themselves as providing coaching for all kinds of competitive exams as well as professional courses. *. I was ...

Sep 17, 2019 by Hardik Shah

Recovery of dues (Rps International School Sector 89 Gurgaon) ^Open

I have rendered services by supplying Bags and Watches to school during February **** and services were duly performed for Rs *,*** and Rs ***** respectively. After multiple follow ups I have not received any payment till date. I met several ti...

Sep 12, 2019 by Anuradha Chandgothia

Services are not as promised (Careers360.com) ^Open

On ** July ****, I purchased a package for jee **** from careers***.com.They were the one who approached me and told that you would get daily live classes and doubt solving classes. But there are only video lectures in the package. They also to...

Sep 04, 2019 by Mohammad zaki

RGPV degree not delivered (RGPV) ^Open

I have applied for my engineering degree before *.* years but did not get till now, I went to RGPV but they are saying we are not responsible for that even not given me speed post tracking ID so that I can track it. Please help me....

Sep 04, 2019 by Sulabh Jain

Online course not completed (Ventet Educare ) ^Open

Applied for online web designing course in April ****. Paid full fees in advance. Course started on * June but discontinued after about * sessions. Faculty stopped responding till date. Entire holiday period spoilt....

Sep 01, 2019 by Yashik Chauhan

Money not refunded (Vedantu) ^Open

I have enrolled for a course worth Rs ***** at Vedantu.They have told me that they refund my money if I don't like their classes.I have paid Rs **** through paytm on ** August ****. I attended their classes but I am unable to understand their c...

Aug 31, 2019 by Harshit Gupta

Case against Geetanjali Olympiad Schools – after 2 yrs no improvement on my child (Geetanjali Olympiad Schools ) ^Open

Respected Sir(Consumer court), While taking admission(****) for I class in the school, I spoke to Geetanjali Olympiad Schools, High school branch, Vivekananda agar branch principle – Misses. Gayatri. I am expecting improvement in Reading and ...

Aug 29, 2019 by Rajesh Burra

Not giving original certificate for 4 years (R S S College Of Technology And Management ) ^Open

...

Aug 28, 2019 by Brajendra Pratap Singh

College not returning the money (Vindya Gurukul College) ^Open

Mera b.Ed me admission lena tha rank kam hone ki vajah se nhi ho paya. Lekin college wale fees le liye ab vo college wale paise ruturn nhi kar rhe hai. Bol rhe hai ki university dega hmlog ke pas paise nhi hai sirf notanki kar rhe hai....

Aug 27, 2019 by Mala

Tution fees not refunded (Akash Institute ) ^Open

We did not got any intimation as to when the class will begin as it is already May and still there is no update from your side. We had paid Rs.**,*** in the March and request you to refund the same as we had placed him in other tutrioal class ...

Aug 27, 2019 by Pankaj Bhan

Cacellation refund (Byjus Learning Online Products) ^Closed

To enroll into Class * for the academic year ****-**, I paid the amount of **** rs as caution deposit into Byjus for my Kid. I request a demo class for a month , I was told that there is no demo class for Class * and * Students, so I deci...

Feb 12, 2021 by Dinesh babu

FRAUD SIGUNATURE (Byjus learning app) ^Closed

I bought neet course because the counselor promise me to give live classes and many, after buying course I would not get live classes, then I want to cancellation of my neet course and want stopping emi of bank ...

Jan 28, 2021 by GOWTHAM

Cancellation of subscription (Byjus ias) ^Closed

I have subscribed for byjus IAS, it was been told that there will be live classes and test every ** days.I dont see any live class..they arrahe current affairs webinar once in a while. For the static portion there are no live classes,only recor...

Jan 26, 2021 by Anamika

Fee refund on cancellation of application before last date (IGNOU (Indira Gandhi National Open University)) ^Closed

I'm student of PGDRD course in IGNOU and registered for PGDAST course for July ****. Paid my fees via phonepe. on the same day I came to know that I'm not eligible for two courses in the same year and they cancelled my PGDAST course. on the las...

Jan 17, 2021 by Aditya Gorti

BAD SERVICE BY BYJUS (Byjus) ^Closed

I AM PURCHASE A STUDY MATERIALS FROM BYJUS COUNCILORS MR RISHAV RAJ ALL PAPER DONE EMI START SOME THING TWO MONTH GOING NO ANY CALL ATEND BY BY MENTOR SO STUDY IS COMLETLY CLOSE BUT EMI DEBITED IN MY ACCOUNT SO I WANT TO REFUND MY MONEY...

Jan 03, 2021 by ANIL KUMAR BHARTI

Course cancellation regarding (Byjus) ^Closed

I have purchased byju's ias tablet course for **** in August for Rs *****. Due to financial reasons, my mom couldn't able to pay the fee further and we asked byju's to cancel my course from October *nd week. Also she's is a single parent, she c...

Dec 12, 2020 by Shanthini Priya

Refund not given (Jis University Agarpara Kolkata) ^Closed

I still didn't get my refund of my cancelled admission against BBA course till now. The cancellation was done by May ****, just * days after my admission. They first said they will give me my refund by December ****, then they said January ****...

Dec 11, 2020 by Debarghya Chowdhury

For cancellation and refund of learning program (BYJUS LEARNING PROGRAM) ^Closed

We started learning program for my son, with ** days trial period and paid **,*** for tablet. They said you can any time cancel if u paid for tablet. And remaining **,*** with EMI. Within ** days we decided to cancel the programme because of so...

Dec 08, 2020 by Devna Wadhwa

Money not refunding (Byjus) ^Closed

I bought * years jee course and paid **** for registration and remaining amount as emi but later we decided to cancel it and applied for refund and it is now ** days when I applied for refund. But I hadn't refunded yet. Every time I call cust...

Dec 03, 2020 by R Ahlawat

Fake promises (Byjus) ^Closed

I purchased the IIT-JEE tablet in September ****, the salesman promised that my kids will get one on one attention but it is far away from reality. Initially they would call once in every month to check on my kids and during those conversations...

Nov 29, 2020 by Adhisha

Cancellation (Byjus) ^Closed

Purchased for my son,After taking this lost my job and admission was cancelled from school because of LEAVING CERTIFICATE issue now I called for cancellations they are telling about ** days and they are not worried about child future In this p...

Nov 27, 2020 by Adnan Ali moge

Cancellation (Byjus learning app) ^Closed

I purchased byjus product from * to ** in month of June. As per their cancellation policy, I dropped a cancellation mail on **th day i.e. June **. Till now, the subscribtion had not been cancelled. **k about has been given and total course valu...

Nov 26, 2020 by Shubham singhal

Amount not refunded after cancellation (Think & Learn Private Limited) ^Closed

After my cancellation of request & with many follow-up they have not returned my amount. on **th day i called for cancellation but they have picked the call, on **th day i informed for cancellation. My first EMI is also deducted after so many f...

Nov 12, 2020 by Swapna Rani

My refund is not initiated beside cancelling before the trial period (Byjus learning app) ^Closed

I purchased this product for my sister as the counsellor was convincing that the product is very good . Even though she was in commerce and not in need of any study material I purchased the product on a condition that I am going to try the prod...

Nov 05, 2020 by Aayushi Gupta

Received damaged birthday gift (Byjus) ^Closed

After * weeks i received my birthday gift and when I opened the package it was damaged....

Oct 05, 2020 by Mohit Suman

CANCILLATION OF BYJUS TAB EMI (Byjus learning app) ^Closed

SIR BYJUS CONCELLER MUJHE CALL KRI OR USKA PRODUCT KE BARE ME FROUD BATE BTA KAR MUJHSE UPSC HINDI KA TABLET EMI PAR PURCHES KRAVA DIYE UNHONE JAISA BATAYA THA VAISA FACILITY MUJHE NAHI MILA OR MAI JAB UNHE BOLA TO AB BOLTE HAI KI EMI CANCEL ...

Oct 04, 2020 by SANJEET KUMAR RANA

Cancellation of my subscription due to personal reason (Byju ias) ^Closed

I purchased byjus IAS Tablet before * months on July fist week,believing the words of genuineness of their executive...Since then,I was not satisfied with the product , also I lost my Job that I am not able the EMI on time Even asking for can...

Oct 04, 2020 by Jes marshal

Manager behaviour and forgery (Byjus learning app) ^Closed

Greetings of the day. My name is Abhishek Singh and I am working as BDA in Varanasi. I joined here in **nd of April. I am happy to be the part of this Organisation. I always dreamt of working in this Organisation. I prepared for this job, I g...

Oct 03, 2020 by Abhishek Singh

Institute not returning my money (Rukshi Career Academy Pvt Ltd) ^Closed

Respeted Sir/Madam -Rukshi career academy provides class of CMA course. I contacted him on February ****, He provided me the course details, he also told me if i enroll with his institute i will get scholarship by taking admission in postgrad...

Oct 03, 2020 by Ankit

Package not delivered but shows as delivered with some wrong signature (Ecom Express) ^Closed

I have ordered medicine in medlife and they sent the medicine via ecom express and in the app it shows as delivered and when i contacted them they showed the proof of delivery from ecom express claiming it is delivered even though it wasn't and...

Oct 02, 2020 by Shivarudhra N