Education Complaints, School/College Complaints

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

Fee Refund from Symbiosis School of Economics Pune (Symbiosis School of Economics) ^Open

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Coaching Classes services deficient (Quest Classes Pune) ^Open

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Dec 29, 2020 by Joe Thomas

Partial refund by the University (Amity university Noida ) ^Open

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Study certificate (JJ GROUPS OF EDUCATIONAL INSTITUTIONS ) ^Open

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Nov 19, 2020 by Bejjanki sai sandeep

Referral rewards not provided (Unacademy Plus) ^Open

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Refund of Coaching Fee (Roots Education Private Limited) ^Open

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Oct 05, 2020 by Rohan Mondal

Refund the money (University Of Madras) ^Open

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Sep 21, 2020 by Kaniyakumari Chandu Prabhakaran

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Hostel Caution money refund and Excess fees refund (JECRC University) ^Open

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Sep 17, 2020 by SM Shanur Rahman

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Vedantu Refund (Vedantu com) ^Open

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Product are not delivered (The marksman career class) ^Open

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Refund of trial pack of 11 th pro classic course (Vedantu) ^Open

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College is not responding and not refunded money (Alliance University) ^Open

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Extra consulting fees (Kesona accident hospital beed tq Dist Beed maharashtra ) ^Open

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Tuition fees refund (JRN Rajasthan Vidhabeeth University Udaipur ) ^Open

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Aug 02, 2020 by PHILIPKUMAR

Byjus not refunding fees even when cancelled in trial period (Byjus) ^Closed

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Not cancelled the subscription (Byjus Learning Online Products) ^Closed

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PAYMENTS MADE BUT REFUSED BY BYJUS (Byjus Learning Online Products) ^Closed

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Mar 21, 2021 by MOORTHI M

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Feb 12, 2021 by Dinesh babu

FRAUD SIGUNATURE (Byjus learning app) ^Closed

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Jan 28, 2021 by GOWTHAM

Cancellation of subscription (Byjus ias) ^Closed

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Jan 26, 2021 by Anamika

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Jan 17, 2021 by Aditya Gorti

BAD SERVICE BY BYJUS (Byjus) ^Closed

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Course cancellation regarding (Byjus) ^Closed

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Dec 12, 2020 by Shanthini Priya

Refund not given (Jis University Agarpara Kolkata) ^Closed

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Dec 11, 2020 by Debarghya Chowdhury

For cancellation and refund of learning program (BYJUS LEARNING PROGRAM) ^Closed

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