Education Complaints
We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.
However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.
The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?
There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?
First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India
Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:
- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc
These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.
Most Common Edutech and Online Education Complaints
With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:
- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues
Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.
How to resolve Education Complaints?
So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:
1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :
Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411
2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.
3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.
4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.
Complaints
Fee Refund from Symbiosis School of Economics Pune (Symbiosis School of Economics) Open
I am yet to receive my fee refund as per UGC circulation passed on **nd Sep in view of COVID ** Pandemic. As per the circular universities have to refund all the fee amount as a special case for this year only. After following up thru mails and...
Jan 02, 2021 by Aaditya Kaul
Coaching Classes services deficient (Quest Classes Pune) Open
Joined the class in Feb ****. within two months the student realized that his queries were not being answered. Various calls and messages to get the queries cleared were unanswered. Classes were held via zoom calls but even there when my son ...
Dec 29, 2020 by Joe Thomas
Partial refund by the University (Amity university Noida ) Open
My son had enrolled in Amity University on */*/****. He applied for withdrawal on **/*/**** . The total tuition fee we had paid was Rs.*****. The UGC(University Grants Commission had put out * notices on **/*/****, 'Letter' and 'Guideline'. Acc...
Nov 28, 2020 by Manisha Saraf
Study certificate (JJ GROUPS OF EDUCATIONAL INSTITUTIONS ) Open
Im poor guy i wanted to study and do job i have paid exam fees to JJ groups in tamilnadu they told me with in * months we will conduct exam but they didn't and they told me reason that becz of covid we are not conducting but this is **th month ...
Nov 19, 2020 by Bejjanki sai sandeep
Referral rewards not provided (Unacademy Plus) Open
From last * months I have been continuously pinging them and they are not replying. I have **** points after referring two of my friends. During pandemic they said you would certainly receive a call back once situation becomes normal. Now th...
Nov 04, 2020 by Saurabh Tripathi
Refund of Coaching Fee (Roots Education Private Limited) Open
Dear Mr Mohit Khurana, I am attaching invoice and correspondence regarding enrollment in your CAT exam coaching preparation course. My daughter Ridhima could not attend the training program due to hectic schedule and some class atmosphere...
Nov 02, 2020 by Ridhima Jain
Refund of Fee (Roots Education Private Limited) Open
My daughter Ridhima Jain Enrolled for Mahaguru CAT exam coaching preparation course, in 2017. But My daughter Ridhima could not attend the training program due to hectic schedule and some class atmosphere issues and hence decided to drop ou...
Nov 02, 2020 by Rajani Jain
Not Refunding Amount (GateIIT Gate Indian Institute of Tutorials Bangalore ) Open
I joined in GateIIT,Bangalore for Online gate Coaching around * months ago(**th of July).They promised to give quality services and hard copy materials.But even after * months also they didn't provide any hard copy and the educational quality a...
Oct 05, 2020 by Rohan Mondal
Refund the money (University Of Madras) Open
Sir I graduated from the University of Madras Since all my mark sheets got lost I applied in **** for duplicate mark sheets due to some personal and job needs I approached the Registrar Office and Controller of Examinations at Univers...
Sep 21, 2020 by Kaniyakumari Chandu Prabhakaran
Facing problem with refund issue of PGDM course fees from international school of management Excelle (ISME INTERNATIONAL SCHOOL OF MANAGEMENT EXCELLENCE BENGALURU ) Open
This is to bring to your kind notice that I, Jayesh Bhagchandani took admission in ISME(Bangalore) in PGDM program with marketing specialisation on’.....date’. The total fees for the course was *,**,*** and out of that i had paid **,*** on ...
Sep 21, 2020 by Jayesh bhagchandani
Hostel Caution money refund and Excess fees refund (JECRC University) Open
My son SM Shanur Rahman student id no. **BCIN*** withdrew the jecrc university as well as jecrc hostel on date ** Feb **** and submitted claim application for refund of hostel caution money Rs. **** and excess fee refund deposited RS. ***** on ...
Sep 17, 2020 by SM Shanur Rahman
Not Refunding Money (Made Easy Learnings Private Limited) Open
I have applied for classroom course for ESE for C batch which is going to start on **/**/****. I have paid advance fee Rs.**,***/- and study material fee **,***/- total Rs. *****/- on **/**/**** through online transaction from my account of AX...
Sep 11, 2020 by PRANJAL RAKESH KUTHAR
Vedantu Refund (Vedantu com) Open
Paid first installment Rs **** to Vedantu on Jun **th and the account was deactivated on **th Jul as I have not made the second payment as I am not satisfactory with the service they provide, I have raised for Refund till now I have sent more t...
Sep 03, 2020 by Manivannan
Refund not done SEAT BOOKING (JECRC University) Open
I booked a seat in the university on ** th june , i their website i was forced to deposite **** extra for hostel booking(which i did'nt wanted to) as there was no other option, their website does'nt state any refund policy regarding seat bookin...
Aug 31, 2020 by Kashish Verma
Product are not delivered (The marksman career class) Open
My product are required because this is exam book are there. So please check order ...
Aug 21, 2020 by Mahesh Shrirang Talekar
Refund of trial pack of 11 th pro classic course (Vedantu) Open
I have taken a trial pack of neet pro classic which is priced nearly *** rupees and it's about ** days from the date I initiated refund and till now I not got my refund . and plz kindly refund it...
Aug 20, 2020 by Owais uddin
College is not responding and not refunded money (Alliance University) Open
I'm Omprakash Upadhyay, I took admission I Alliance University Bangalore in **** sep batch. I paid advance fee and balance amount in * PDC cheque. While admission Alliance University confirm no need to visit University for work and I got my ...
Aug 14, 2020 by Om Upadhyay
Extra consulting fees (Kesona accident hospital beed tq Dist Beed maharashtra ) Open
I was consulted by an orthopaedic doctor on */*/**** in which i paid consulting fees of rupees ***, after * days i was re consulted with the same treatment on */*/****, they tried me to pay rupees *** consulting fees again. How can they allot a...
Aug 07, 2020 by Kishor raosaheb bhalshankar
Promised refund not provided by seed infotech chinchwad branch pune (seed infotech chinchwad branch pune) Open
I am vaibhav wagh, ex-student of FSD(full stack developer)-batch **** from chinchwad branch, pune I will explain entire scenario in full details. I took admission for FSD(full stack developer) batch at seed infotech chinchwad branch, at ...
Aug 07, 2020 by Vaibhav Wagh
Tuition fees refund (JRN Rajasthan Vidhabeeth University Udaipur ) Open
Sir, I have studied Rajasthan Vidyapeeth University Distance Mode B Tech Chemical engineering from **** to ****. All engineering through distance mode cancelled by AICTE ****. The Supreme Court has ordered to reimburse all the fees paid by th...
Aug 02, 2020 by PHILIPKUMAR
Byjus not refunding fees even when cancelled in trial period (Byjus) Closed
Want to raise a complaint against Byjus. I booked a course by credit card no cost emi payment. After transaction i got a msg displaying taxes and processing charges. I immediately asked for refund(they have a freelook period of ** days) yet my ...
Apr 06, 2021 by Suman Mishra
Not cancelled the subscription (Byjus Learning Online Products) Closed
I ordered a neet **&** package from byjus. Their councillor come at my home and told us to take subscription right now and in future if we don't like their product we cancel within ** days of trial . We agreed and take subscription from them fo...
Apr 03, 2021 by Khushboo Sharma
PAYMENTS MADE BUT REFUSED BY BYJUS (Byjus Learning Online Products) Closed
I have made the payment of ***** rupees through phone pe from my Axis Bank Account on *th March to buy online learning kit including the tab for my daughter who is studying in class ** this year.. Till date ** days passed but all BYJUS authorit...
Mar 30, 2021 by SREEDHARA SAMAL
Cancellation of course and refund of security deposite (byjus tab) Closed
They used parliamentary language, not refunding my security deposit,...
Mar 21, 2021 by Hakim Akhtar Hussain
Forcing for Admission by giving false statement (Byjus learning) Closed
Byjus team forced me for admission by giving the false promise, then I was realized and tried to cancel the admission immediately but byjus team refusing to cancel and not responding phone calls. I have sent a lot of emails to the customer supp...
Mar 21, 2021 by MOORTHI M
No swimming classes available (Fitso seals) Closed
I wanted to learn swimming. So, I searched on internet and then I got to know about fitso. I raised a query at their website and their team member contacted me and told me about their services. She suggested me to buy a package of Rs. **** dura...
Mar 18, 2021 by Pratibha arora
Course cancellation for having brain tumour (Byjus) Closed
I am having * brain tumours and doctors informing to not to do any courses as * brain surgery as already been done. And we are arranging money for othe * operations. Even having these problems and sending them all the medical reports, they are ...
Mar 16, 2021 by Praveena B
Byjus not cancelling the course (Byjus) Closed
December **** continuesly mentor called from byjus to buy a course for my son who is studying in *nd standard. When I committed told that person if that course is not interested by my son then will cancel the course.at the time mentor told that...
Mar 15, 2021 by R Viswanathan
Upgrad fail to deliver they have promised (Upgrad Education Private Limited) Closed
Upgrad charged me * lac Rs for PG diploma in Datascience from IIITB but eventually they fail to deliver what was promised to me I have made several emails and calls spent * months contacting them they fail to get back m refund instead asked me...
Feb 27, 2021 by Sidhartha sindam
Didn t deliver the service what they promised (Byjus ias) Closed
While booking the product they said language can be changed at any point of time if do not like , like Hindi to English or vise versa . Once I receive the the product immediately I informed the councelor to change the product he said he will ge...
Feb 26, 2021 by Deepak Kumar Mahato
Byjuys Tablet course Cancellation (Byju) Closed
I have opted for Byjuys tablet course on September ****.but I tried reaching out to Byjuys to cancel the subscription and loan Emi as the course content and materials they are providing as part of this course is almost available for free in the...
Feb 19, 2021 by Sangeetha
Insufficient Incorrect Misinformation provided for MSc data Science Degree by Upgrad (Upgrad Education Private Limited) Closed
I wanted to highlight the trouble i faced by enrolling for a Masters Program in Upgrad, The fee for the course is ****** and I opted for a Master in Data Science degree through LJMU University. I Was not told or given any details all i was told...
Feb 15, 2021 by Deepak Raj
Cacellation refund (Byjus Learning Online Products) Closed
To enroll into Class * for the academic year ****-**, I paid the amount of **** rs as caution deposit into Byjus for my Kid. I request a demo class for a month , I was told that there is no demo class for Class * and * Students, so I deci...
Feb 12, 2021 by Dinesh babu
FRAUD SIGUNATURE (Byjus learning app) Closed
I bought neet course because the counselor promise me to give live classes and many, after buying course I would not get live classes, then I want to cancellation of my neet course and want stopping emi of bank ...
Jan 28, 2021 by GOWTHAM
Cancellation of subscription (Byjus ias) Closed
I have subscribed for byjus IAS, it was been told that there will be live classes and test every ** days.I dont see any live class..they arrahe current affairs webinar once in a while. For the static portion there are no live classes,only recor...
Jan 26, 2021 by Anamika
Fee refund on cancellation of application before last date (IGNOU (Indira Gandhi National Open University)) Closed
I'm student of PGDRD course in IGNOU and registered for PGDAST course for July ****. Paid my fees via phonepe. on the same day I came to know that I'm not eligible for two courses in the same year and they cancelled my PGDAST course. on the las...
Jan 17, 2021 by Aditya Gorti
BAD SERVICE BY BYJUS (Byjus) Closed
I AM PURCHASE A STUDY MATERIALS FROM BYJUS COUNCILORS MR RISHAV RAJ ALL PAPER DONE EMI START SOME THING TWO MONTH GOING NO ANY CALL ATEND BY BY MENTOR SO STUDY IS COMLETLY CLOSE BUT EMI DEBITED IN MY ACCOUNT SO I WANT TO REFUND MY MONEY...
Jan 03, 2021 by ANIL KUMAR BHARTI
Course cancellation regarding (Byjus) Closed
I have purchased byju's ias tablet course for **** in August for Rs *****. Due to financial reasons, my mom couldn't able to pay the fee further and we asked byju's to cancel my course from October *nd week. Also she's is a single parent, she c...
Dec 12, 2020 by Shanthini Priya
Refund not given (Jis University Agarpara Kolkata) Closed
I still didn't get my refund of my cancelled admission against BBA course till now. The cancellation was done by May ****, just * days after my admission. They first said they will give me my refund by December ****, then they said January ****...
Dec 11, 2020 by Debarghya Chowdhury
For cancellation and refund of learning program (BYJUS LEARNING PROGRAM) Closed
We started learning program for my son, with ** days trial period and paid **,*** for tablet. They said you can any time cancel if u paid for tablet. And remaining **,*** with EMI. Within ** days we decided to cancel the programme because of so...
Dec 08, 2020 by Devna Wadhwa
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's