D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

Connection not working (Independent Tv) ^Open

My connection has not been working for the last * days and I had called Independent TV to complain on *th May ****. I was given the assurance that it will be rectified in ** hours but it hasn’t been rectified till today i.e **th May ****. I h...

May 10, 2019 by Bharti

Charged forcefully for setup box (Tatasky) ^Open

My tv started showing video signal not connected. I lodged a complaint on **/**/** with Tatasky. Their technician came and told me that the setup box was creating problems and I will have to pay Rs. ***/ for the new one. When the tv was started...

May 10, 2019 by Chandra kumar kapoor

Company gives false promises and bad services (Independent Tv) ^Open

I have purchased ITV set up in Feb ****. As per t&c company shows all channels on their platform. But on March ** they removed channels one by one. Customer care doesn't respond if you call. After some time star network channels and then zee ch...

May 10, 2019 by Nitin Panchal

Service not activated (Airtel DTH) ^Open

I have topped up my DTH on *th May **** but still not getting my service yet. I had with DTH customer care but they are nothing but useless. They are just giving assurance and asking for the wait. ...

May 10, 2019 by Deepak Kumar

Regarding freezing of channel (Independent Tv) ^Open

Channels are getting frozen for every ** seconds and unfroze for ** seconds. I called up installation guys but they are not giving any proper response. Toll-free numbers of independent tv ****-***-**** are not working. I had subscribed for a to...

May 09, 2019 by Mahesh

Very bad customer service (Videocon Industries Ltd) ^Open

This is the reference no GHA**********. I purchased a semi-automatic washing machine for Videocon. After * year its motor was damaged and its cover under *-year warranty and now company send a technician. Technician visit and took the money for...

May 09, 2019 by Anshul Agrawal

Harassing a lot from last few days (Independent Tv) ^Open

I have installed the * Independent setup box in January **** month but then after they are not providing support. Most channels are deactivated for a long last time as for current all Zee network channels are not working. Rest all channels are ...

May 09, 2019 by Aarit Dahiya

Not getting proper reply (Gtpl Cable ) ^Open

No signals from two days and this issue occurred more than *-* times. The operator did not respond properly to customer care also. ...

May 08, 2019 by Ramij Meman

Set top box freezes in every 10 seconds (Independent Tv) ^Open

The set top box shows video for approximately ** seconds and then freezes for about ** seconds. The same issue is there with every channel. The customer service number is either unreachable or disconnects after about ** minutes on hold. Please ...

May 07, 2019 by Vineet Sardana

TV channels getting stuck (Independent Tv) ^Open

Channels re break down for every * minute. We can't see the TV even for ** minutes. We want to refund my amount and take back the set-top box. ...

May 07, 2019 by BANDI Lalith Kumar

Cable operator not providing proper service (J.j Associate) ^Open

At the time of payment my cable operator dance on the head. Moreover, he is not giving service at all from the last three days. The cable network is hopeless. If he doesn't get his payment on time he blocks our cable network. But after giving ...

May 05, 2019 by Radhika patwa

Not giving correct response (Videocon Dth Services) ^Open

Before the ** days, the connection is not available. We made calls to customer care Videocon DTH from ** days but they are not responding correctly. The technician didn't come till now we are very disappointed....

May 05, 2019 by Madhuri

Services not provided (Siti Cable Network) ^Open

Ref: Card No: ************ I am a subscriber of Siti Cable Network and having an above-mentioned card. I am regularly paying charges for free channels & selected package. But I am facing regular interruption in signals approx. ** days in a mon...

May 05, 2019 by Sanjay Chaudhary

Taken money without service (Airtel DTH) ^Open

Cable connection is not being provided for one month but the money got cut off daily. After giving the complaint, a technician named Harish has come and fixed it and collected *** Rs. But within two days we lost the cable connection again. As p...

May 05, 2019 by Jagruthi Divakaruni

Connection re installation issue (Videocon D2h) ^Open

I had raised a request for the reinstallation of my d*h connection as I have relocated within the same area. It has already been ** days since I raised the request but still, the reinstallation is not done despite registering multiple complaint...

May 05, 2019 by Tejaswi Chandra

Channels got deactivated (Videocon Dth Services) ^Open

I recently shifted to a new location and requested for Videocon d*h transfer. So I called to customer care service and they have told me *** will be the chargeable amount for it. I agreed requested to raise the ticket. After a week service engi...

May 02, 2019 by Yuvaraj Mani

Complaint against cable operator (Radiant Cable) ^Open

After several reminders, he is not filling our required channel form. He is running services illegally. His behaviour is also not good. Please look into this matter urgently. The contact details of cable connection service provider are as under...

May 01, 2019 by Monil Gohil

Cheating done with me (Zee5) ^Open

I had bought a zee* subscription for *** Rs for watching premium shows on the app on **th March ****. But since then, I am unable to view premium content and it is again asking me to pay. When sent a query on their customer care, they did not r...

May 01, 2019 by Ritika

DTH is not working (Independent Tv) ^Open

I have purchased Independent TV before * months it was working well for * months. The new rules came from govt. of India that some of the channels and HD channels have to be paid. When we have paid the amount for * year it has to be clear that ...

May 01, 2019 by Sanjay Jain

Service not resumed since two days of making payment (Videocon D2h Services ) ^Open

I first requested DTH to resume my services which were paused by me for * months. The engineer came and did an incomplete job. He took full money and left. Next day he came back to hand over the remote control which he did not buy the first day...

May 01, 2019 by Sudhakar Khot

Channels not coming (Independent Tv) ^Closed

It has been so many days that the Star channels of Independent TV have been closed. Well, the main issue along with this is that few other channels are also not showing which are basic channels and the channels which are being shown stuck up i...

May 07, 2019 by Vinay Najkani

Unresponsive behaviour by the company (Independent Tv) ^Closed

I had booked this Independent TV while they showed an advertisement in newspapers. Six months after payment, they finally installed in December. In Feb everything stopped working. I have tried calling their customer care on all possible number...

May 06, 2019 by Sandeep Khandelwal

Channels are stopped continuously (Independent Tv) ^Closed

Today all channels are continuously stopping and bad network. And some channels are not showing....

May 06, 2019 by Deeksha

Not able to see any channel as tuner is locked (Independent Tv) ^Closed

I am not able to see any channels. I called customer care *month back and still, they have not resolved this issue. Its showing Tuner is locked. I explained each and everything to Independent TV customer care and they said we will send our team...

May 06, 2019 by Sanjay Mathur

Channel not running properly (Independent Tv) ^Closed

Channel not properly responding and every channel run and stop the screen and then start a few minutes. Please solve the problems. ...

May 06, 2019 by ANAND Rao

Third class service provided (Independent Tv) ^Closed

I had bought their plan on December *rd, but they installed after more than a month and that too after repetitive reminders and calls. After TRAI's new rules, they started rolling out channels, so first, they removed HD channels, and then this ...

May 06, 2019 by Vikas

Services not given (Independent Tv) ^Closed

Independent tv services are very bad. I am complaining from last * week due to set-top box error. But no response from the company. Company change my pack without my information, customer care not working, no one resolves my problem. ...

May 06, 2019 by Vikas chauhan

Deficient service by cable operator (Indisind Media & Communications Ltd) ^Closed

Providing un-satisfactory & in-adequate cable service and subjecting customers to mental trauma despite levying handsome charges. We are customers of IN CABLE network cable services operated by IndusInd Media & Communications Ltd. I have two s...

May 06, 2019 by R. RAMESH NAIDU

Money not refunded (Independent Tv) ^Closed

This seems to be fake. I booked a connection online paying them **** Rs to which * months are over and now they are not refunding my money. Also, they have closed a huge number of channels without any prior notice and also they are not picking ...

May 06, 2019 by M ZAID

Cut more than half channels (Independent Tv) ^Closed

When I bought the tv they said that they will provide all channels for * year free. But now they have cut my more than half channels. Now I want a full refund....

May 06, 2019 by Amit Kumar

Charging extra money (Baapu cable Malad west) ^Closed

Our cable operator is charging according to his wish irrespective of the form filled by us according to TRAI policy. We had selected cable for which it was costing Rs ***. However, our cable operator is asking for Rs. *** and is threatening us ...

May 05, 2019 by Dhwip

Complaint lodged but did not receive any response (videocone d2h) ^Closed

I have logged a complaint against no service. I am waiting from last ** days for an engineer visit to resolve my issues but till now I have not received any response or call. I called around *** times in Videocon d*h customer care for a status...

May 05, 2019 by Raj Kumar singh

Channels not coming (Independent Tv) ^Closed

When I bought the tv they said that will provide all channels for * year free. But now they have cut my more than half channels. Now I want a full refund....

May 04, 2019 by Ansh kohli

Tariff debited without provide the channels service (Airtel DTH) ^Closed

I am the customer of the Airtel Dth No.**********. In the month of December ****, Airtel was offering me the pack of Rs.***/- per month with the all previous channels viewing to me for one year. After this date, I have continually recharged wit...

May 04, 2019 by Bharat Bhushan

Deducted payment two times for the same thing (Videocon D2h Services ) ^Closed

My set-top box was not working properly. I registered a complaint regarding that to the company. Then an engineer came to my place and replaced it but with a few hours, the set-top box again stopped working. Then I again called him to replace i...

May 03, 2019 by Satender kumar

Dth not working properly (Tata Sky India) ^Closed

Since more than a month Tata sky Dth goes out from *:** pm till ** am in the morning. Even after repeated complaints, the issue is not resolved and what is more appalling is that their customer service representatives do not even note down the ...

May 03, 2019 by Baljeet T Maurya

No channels are coming (Independent Tv) ^Closed

I purchased an Independent TV dish in Feb **** approx at the time of purchase from a local vendor. He assured that I will get all channels free of cost for * year including HD channels. However, no HD channels were shown on the first day. After...

May 03, 2019 by YOGESH KUMAR

Not giving channels even after taking money (Act Digital Cable Tv) ^Closed

The person has taken the money and not providing services. From * to ** days we are not able to get any channels in our locality. We have filed a fraud case against the company. If we go to the office he gives us vague reasons. We may have to g...

May 03, 2019 by Vagish

Regarding set top box replacement (Videocon D2h) ^Closed

Complaint placed for no signal available on **th April ****. After ** hrs technician visited my house and said the set-top box needs to be replaced. Then the complaint is closed without the issue being resolved. Even after * week, the technicia...

May 02, 2019 by Guna sekhar

Refund not given (Independent Tv) ^Closed

I have booked the set-top box on Dec ****. They are unable to provide the connection. So they send the mail telling that sends your information to do the refund after * months. I sent my all the information through email, it's * months ago amo...

May 02, 2019 by Uday