D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

DTH is not working (Independent Tv) ^Open

I have purchased Independent TV before * months it was working well for * months. The new rules came from govt. of India that some of the channels and HD channels have to be paid. When we have paid the amount for * year it has to be clear that ...

May 01, 2019 by Sanjay Jain

Service not resumed since two days of making payment (Videocon D2h Services ) ^Open

I first requested DTH to resume my services which were paused by me for * months. The engineer came and did an incomplete job. He took full money and left. Next day he came back to hand over the remote control which he did not buy the first day...

May 01, 2019 by Sudhakar Khot

Issue with the cable (Independent Tv) ^Open

I have purchased independent service * months back and now *-year free service of all channels stopped. I have enquired to customer care they said that we are upgrading software and please be wait for * days. Now I am facing this issue last ** ...

Apr 30, 2019 by Gangadhar

Channels are not available (Independent Tv) ^Open

I required Tamil Malayalam channels in my package of independent TV but they are activated some Hindi Kannada package. I tried to call their customer services from the last two weeks but their line is always busy. Please help me to resolve my i...

Apr 29, 2019 by Vijay.k. s

No account balance error is not resolved (Dish TV) ^Open

My DishTv is not working since last * days even after recharge. My DishTv VC# ***********. I have recharged DishTv on **/Apr and getting *** Error as No Account Balance from **/Apr. I have raised complaint (*********) on that day and they clo...

Apr 29, 2019 by Satyanarayana Murthy Nalluri

My account is showing outstanding charges (Gtpl Cable ) ^Open

My account is showing outstanding charges. Unable to renew without paying outstanding charges. There is no proper information provided regarding *** Rs. of outstanding charge. My plan is inactive now. Unable to watch TV. I have emailed them a f...

Apr 29, 2019 by Hdn

Provide old model of set top box by taking my new model set top box (D2h Videocon) ^Open

Just after installation, they tried to change it with the old model. But when I faced a problem again they changed with the old set-top box. I kept on calling customer care and writing an email for several times. They don't solve the problem. I...

Apr 28, 2019 by Mohammed Naseemm

Services not given (Independent Tv) ^Open

I am using independent tv in Gurgaon (Haryana). First, they have told I will get all channels that were written in their brochure for a year. I agreed and paid ***** for * DTH connections for a year. Then they cut most of the channels. They cut...

Apr 28, 2019 by Abhinandan Datt

Not replacing STB under warranty (Independent Tv) ^Open

We have been running around for ** days. I registered complaint spoke with Mr Vinay and also Mr Pooran (Service Manager). We were given false promised. Now I need my money back which I paid for one year and I don't want to deal with Independent...

Apr 27, 2019 by Rahul Goel

Revoked the promise and breached the contractual obligation (Tata Sky) ^Open

I'm a Tata Sky subscriber. Last September (****), I subscribed to long duration pack -"South Sports Pack" for a year. On Jan **, I quoted - As per clause ** of the telecommunication (Broadcasting and cable) Services Standards of Quality of ...

Apr 27, 2019 by Kaushik G

Denied in choosing TV channel packages of my choice (Videocon D2h) ^Open

Automatically videocon d*h has added a mirror package to my account (second connection of d*h) even though I have one TV and they subscribed me to the big list of channels. I have requested multiple times to remove that unselected packages and ...

Apr 26, 2019 by Sridhar

New connection not installed (Dish TV) ^Open

I have paid the online payment of **** Rs. Till now no person from dish TV called for a new connection. From past one week to ** days I have been facing this problem. If I call to customer care then also no proper response from them. I request ...

Apr 25, 2019 by Sarala Upender Babu

Services request not attended (Videocon D2h) ^Open

Complaint placed for replacement of faulty setup box on **st April ****. After ** hrs nobody attended or resolved. When called customer care on **nd they escalated the issue promising an * hours period. After * hours still, nobody attended. Aft...

Apr 25, 2019 by Karthik

DTH not provided as promised as part of rent (Oyo Life) ^Open

I am staying at OYO Life *****, electronic city, Bangalore. They had promised me DTH would be included in the rent as per the rental document attached (Page *). Now they have cut the connection and asked me to pay for it separately. Their escal...

Apr 24, 2019 by Akshay Kathuria

DTH is not working (Independent Tv) ^Open

I purchased independent D*H from local supplier his name id Mr.Rahul Patil. They committed *-year free subscription to all customers and gradually they stop maximum no of the channel and now nobody reply from them. I have his regional person...

Apr 24, 2019 by Divyesh Kadvani

TV is not working (Independent Tv) ^Open

I bought an independent tv connection last day of ****. I have paid ****/- for installation and *-year subscription. But slowly they reduced the no. of channels and lastly it is completely shut down. I tried to call there customer support no. B...

Apr 24, 2019 by Deepak Nayak

Flase promises and paid channel not available (Independent Tv) ^Open

When I bought the connection I was promised * whole year of all non HD channel and * HD channel then after some time channel stopped. When I contacted them they said it was because of TRAI. So I bought a few channels and now from the last ** da...

Apr 24, 2019 by Nishkarsh Paliwal

Fraud done with me (Independent Tv) ^Open

Independent TV has launched an offer of paying for * year and they will provide all channels including HD. I purchased the same (on Jan'**) and paid Rs **** as it seems a nice offer. However, after a month they slowly starting cutting off the c...

Apr 23, 2019 by Kushagra Srivastava

TV not working for past one month (Independent Tv) ^Open

From the last one-month DTH not working. It shows an error of *** filters not enough. With repeated efforts to contact customer care, we could able to get a service request raised and the ref is ******* and got a message saying TAT is ** hrs. H...

Apr 22, 2019 by M N Chandra Shekhar

Dth service not provided after filing complaint for 5 times (D2h Videocon) ^Open

Gave complaint about my no signal problem in videocon d*h company for * times I have not received any response till date. Its been * weeks....

Apr 22, 2019 by Swastik

Sports channel package not showing (Independent Tv) ^Closed

I am using independent tv in Chapra (Bihar). First, they have told I will get all channels that were purchased in their brochure for a year. I agreed and paid **** for a year. Then they cut most of the channels. They cut all the sports channels...

Apr 28, 2019 by Ram Bhagawan Singh

No service provided (Airtel DTH) ^Closed

I have purchased Airtel DTH connection on Dec **. The guy updated my wrong mobile no. on the portal. After * month I have to change my DTH plan for which I called multiple time on customer care but guys not interested to listen & not in providi...

Apr 27, 2019 by Surya Prakash Tiwari

Package not given (Independent Tv) ^Closed

I am using independent tv in Patna (Bihar). First, they have told I will get all channels that were written in their brochure for a year. I agreed and I paid **** for a year. Then they cut most of the channels. They cut all sports channel....

Apr 27, 2019 by Ranjan sehgal

Dth connection is not working (Airtel DTH) ^Closed

I have a Dth connection with Airtel Dth and its a multi-connection. I asked the company on *th April **** to separate the connections. They told me it will take ** hours maximum but my connection was separated on ** April and another one on ** ...

Apr 26, 2019 by Shyam sunder bhasker

All channel of selected package are not given (Acn sagar) ^Closed

I buy a package of which all channels are not given to me. Even I told cable operator many times. He didn't give all the channels under the package. Please resolve my problem....

Apr 26, 2019 by Aditya vyas

Star channels not available (Independent Tv) ^Closed

I am unable to watch star channels on my tv. Everyone knows that it's a time of IPL and I am very fond of it. So please help me to solve my problem as soon as possible....

Apr 26, 2019 by Santosh pathak

Package not delivered (Reliance Big TV) ^Closed

I have optioned for the one-year subscription but after * months they have withdrawn the service. Please do the needful....

Apr 26, 2019 by Prashant

Channel are stopped without any prior info (Independent Tv) ^Closed

Channel is stopped without any prior info. No proper platform to recharge. Useless customer care. ...

Apr 25, 2019 by Sukrito

Wrong charges applied (Airtel DTH) ^Closed

They have wrongly applied late recharge charges for Dth recharge without giving preterm and conditions. They just debit small charges from their end to book profits....

Apr 25, 2019 by Kailash thakur

Issues with cable operator (acc enterprises) ^Closed

Cable operater amar bharti (+**********) jila khandwa m.p ****** cable operater ne jab box lagaya tha tab ****rs +*** Rs mahina advance fees li thi. Kuch mahine bad hamne nikalwa diya setup box to setupbox ke paise refund hote hai. * mahine ho ...

Apr 25, 2019 by Manorama gaikwad

Bad service received (Independent Tv) ^Closed

My channel slowly reduced and some important channel did not continue. Customer care no. is also not responding. After serval email no reply. I have paid extra payment also but they are not resuming my channel....

Apr 24, 2019 by Mohit

Cable operator has not started cable even after payment (Nxt Cable Tv) ^Closed

Cable operator in Shahu Nagar area of Satara is not responding to consumers. We have paid his fees for new connection but yet our service has not started. He is not even receiving calls. This has just become annoying....

Apr 24, 2019 by Vaibhav Karne

No service provided (Videocon D2h Services ) ^Closed

My Videocon D*H Customer ID is *********. My set top box stopped working from *nd week of April and have raised complaints with customer service. I called multiple times but no resolution. Every time we call them they generate a different com...

Apr 24, 2019 by P V S R A VARMA

No channels available (Independent Tv) ^Closed

Very fraud company and related persons. Daily they are removing channels. Please do the needful....

Apr 23, 2019 by Raju Gawade

Dish TV not working (Independent Tv) ^Closed

I have booked * setup boxes in the offer of **** + *** Rs installation fees. * months it works fine (with HD), but now it completely stopped and customer care also not connecting. Not sure what to do. Please do the needful....

Apr 23, 2019 by Nitin

Amount taken without installation of D2H (Dish TV) ^Closed

Dish TV online book kiye huye mujhe ** din ho gaye hai. Abhi lagaya nahi. Mera amount refund chahiye. Date of booking **/** /**. Amount ****....

Apr 23, 2019 by Surendra kumar pasi

Free channels blocked (In Digital) ^Closed

Free channels blocked by the company. For example, public music is a free channel it is also blocked. Please do the needful....

Apr 23, 2019 by Abhishek

Negligence by the Dth (Dish TV) ^Closed

I am having a dish tv connection from so many years. After TRAI regulation I want to select channels as per my choice. But from past one month I am following the dish tv for activation but so far it's not yet happened. I got fed up with this ki...

Apr 23, 2019 by Kaushal kishor rai

Package channels not getting (Independent Tv) ^Closed

I have ****/- for one year but I am not getting as per package. Please help me....

Apr 22, 2019 by Pavan Kumar reddy

TV channels are shutdown (Independent Tv) ^Closed

I have booked * setup boxes in the offer of **** + *** Rs installation fees. * months it works fine (without HD), but now it completely stopped and customer care also not connecting. Not sure what to do. Please do the needful....

Apr 22, 2019 by Thiru