D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

Set top box freezes in every 10 seconds (Independent Tv) ^Open

The set top box shows video for approximately ** seconds and then freezes for about ** seconds. The same issue is there with every channel. The customer service number is either unreachable or disconnects after about ** minutes on hold. Please ...

May 07, 2019 by Vineet Sardana

TV channels getting stuck (Independent Tv) ^Open

Channels re break down for every * minute. We can't see the TV even for ** minutes. We want to refund my amount and take back the set-top box. ...

May 07, 2019 by BANDI Lalith Kumar

Cable operator not providing proper service (J.j Associate) ^Open

At the time of payment my cable operator dance on the head. Moreover, he is not giving service at all from the last three days. The cable network is hopeless. If he doesn't get his payment on time he blocks our cable network. But after giving ...

May 05, 2019 by Radhika patwa

Not giving correct response (Videocon Dth Services) ^Open

Before the ** days, the connection is not available. We made calls to customer care Videocon DTH from ** days but they are not responding correctly. The technician didn't come till now we are very disappointed....

May 05, 2019 by Madhuri

Services not provided (Siti Cable Network) ^Open

Ref: Card No: ************ I am a subscriber of Siti Cable Network and having an above-mentioned card. I am regularly paying charges for free channels & selected package. But I am facing regular interruption in signals approx. ** days in a mon...

May 05, 2019 by Sanjay Chaudhary

Taken money without service (Airtel DTH) ^Open

Cable connection is not being provided for one month but the money got cut off daily. After giving the complaint, a technician named Harish has come and fixed it and collected *** Rs. But within two days we lost the cable connection again. As p...

May 05, 2019 by Jagruthi Divakaruni

Connection re installation issue (Videocon D2h) ^Open

I had raised a request for the reinstallation of my d*h connection as I have relocated within the same area. It has already been ** days since I raised the request but still, the reinstallation is not done despite registering multiple complaint...

May 05, 2019 by Tejaswi Chandra

Channels got deactivated (Videocon Dth Services) ^Open

I recently shifted to a new location and requested for Videocon d*h transfer. So I called to customer care service and they have told me *** will be the chargeable amount for it. I agreed requested to raise the ticket. After a week service engi...

May 02, 2019 by Yuvaraj Mani

Complaint against cable operator (Radiant Cable) ^Open

After several reminders, he is not filling our required channel form. He is running services illegally. His behaviour is also not good. Please look into this matter urgently. The contact details of cable connection service provider are as under...

May 01, 2019 by Monil Gohil

Cheating done with me (Zee5) ^Open

I had bought a zee* subscription for *** Rs for watching premium shows on the app on **th March ****. But since then, I am unable to view premium content and it is again asking me to pay. When sent a query on their customer care, they did not r...

May 01, 2019 by Ritika

DTH is not working (Independent Tv) ^Open

I have purchased Independent TV before * months it was working well for * months. The new rules came from govt. of India that some of the channels and HD channels have to be paid. When we have paid the amount for * year it has to be clear that ...

May 01, 2019 by Sanjay Jain

Service not resumed since two days of making payment (Videocon D2h Services ) ^Open

I first requested DTH to resume my services which were paused by me for * months. The engineer came and did an incomplete job. He took full money and left. Next day he came back to hand over the remote control which he did not buy the first day...

May 01, 2019 by Sudhakar Khot

Issue with the cable (Independent Tv) ^Open

I have purchased independent service * months back and now *-year free service of all channels stopped. I have enquired to customer care they said that we are upgrading software and please be wait for * days. Now I am facing this issue last ** ...

Apr 30, 2019 by Gangadhar

Channels are not available (Independent Tv) ^Open

I required Tamil Malayalam channels in my package of independent TV but they are activated some Hindi Kannada package. I tried to call their customer services from the last two weeks but their line is always busy. Please help me to resolve my i...

Apr 29, 2019 by Vijay.k. s

No account balance error is not resolved (Dish TV) ^Open

My DishTv is not working since last * days even after recharge. My DishTv VC# ***********. I have recharged DishTv on **/Apr and getting *** Error as No Account Balance from **/Apr. I have raised complaint (*********) on that day and they clo...

Apr 29, 2019 by Satyanarayana Murthy Nalluri

My account is showing outstanding charges (Gtpl Cable ) ^Open

My account is showing outstanding charges. Unable to renew without paying outstanding charges. There is no proper information provided regarding *** Rs. of outstanding charge. My plan is inactive now. Unable to watch TV. I have emailed them a f...

Apr 29, 2019 by Hdn

Provide old model of set top box by taking my new model set top box (D2h Videocon) ^Open

Just after installation, they tried to change it with the old model. But when I faced a problem again they changed with the old set-top box. I kept on calling customer care and writing an email for several times. They don't solve the problem. I...

Apr 28, 2019 by Mohammed Naseemm

Services not given (Independent Tv) ^Open

I am using independent tv in Gurgaon (Haryana). First, they have told I will get all channels that were written in their brochure for a year. I agreed and paid ***** for * DTH connections for a year. Then they cut most of the channels. They cut...

Apr 28, 2019 by Abhinandan Datt

Not replacing STB under warranty (Independent Tv) ^Open

We have been running around for ** days. I registered complaint spoke with Mr Vinay and also Mr Pooran (Service Manager). We were given false promised. Now I need my money back which I paid for one year and I don't want to deal with Independent...

Apr 27, 2019 by Rahul Goel

Revoked the promise and breached the contractual obligation (Tata Sky) ^Open

I'm a Tata Sky subscriber. Last September (****), I subscribed to long duration pack -"South Sports Pack" for a year. On Jan **, I quoted - As per clause ** of the telecommunication (Broadcasting and cable) Services Standards of Quality of ...

Apr 27, 2019 by Kaushik G

Not giving channels even after taking money (Act Digital Cable Tv) ^Closed

The person has taken the money and not providing services. From * to ** days we are not able to get any channels in our locality. We have filed a fraud case against the company. If we go to the office he gives us vague reasons. We may have to g...

May 03, 2019 by Vagish

Regarding set top box replacement (Videocon D2h) ^Closed

Complaint placed for no signal available on **th April ****. After ** hrs technician visited my house and said the set-top box needs to be replaced. Then the complaint is closed without the issue being resolved. Even after * week, the technicia...

May 02, 2019 by Guna sekhar

Refund not given (Independent Tv) ^Closed

I have booked the set-top box on Dec ****. They are unable to provide the connection. So they send the mail telling that sends your information to do the refund after * months. I sent my all the information through email, it's * months ago amo...

May 02, 2019 by Uday

Cable operator charging additional charge (Regent Cable Communications) ^Closed

Regent cable communications Kunnamthanam providing cable connection in my house. With recent rules by TRAI, they should allow us to select the channels and pay accordingly. I choose minimum FTA channels which should normally charge less around ...

Apr 30, 2019 by Shaiju P Thomas

Cable channels are stopped from a week and the cable operator is unavailable. (Triveni sangam cable network) ^Closed

There are no channels for more than a week. It shows contact cable operator but the cable operator is unavailable. He had given * contacts. They don't pick any. This problem is in the entire area. There were a few free news channels even that i...

Apr 30, 2019 by Yogeetha R

Service provider not ready to do re installation (Videocon D2h) ^Closed

I relocated from Banashankari to Kalgena Agerhara in Bangalore. I raised the relocation request they said it will be *** Rs. I agreed and they removed the d*h dish in Banashankari. I called customer care nobody has come to install on Monda. It ...

Apr 30, 2019 by Bakthavatsalan Perumalsamy

Engineer not showing up to resolve the issue (Videocon D2h) ^Closed

I am raising a complaint every single day from **nd April **** with Videocon d*h customer care to fix my set top box which won't turn on. Every time I call them they say your complaint has been raised and escalated. We will resolve it by today ...

Apr 29, 2019 by Kiranmayi

Cut the all HD channels (Independent Tv) ^Closed

Really worst service ever I have seen. They have cut all HD channels and now they have cut Star plus and many more channels. I need justification for that....

Apr 29, 2019 by Rahul Kumar

Channels not available (Independent Tv) ^Closed

I purchased independent dish TV in February month. They promise me to give every channel with HD channel for * years free normal channel, after one year they provide HD channel by charging some cost. But firstly they cut all HD channel and also...

Apr 28, 2019 by Saurav Kumar

Channels not available (Independent Tv) ^Closed

I have a **** plan and all channels not available except few. Even I have paid *** for ala-carte channels on ** April extra. Those channels also not coming. Customer care numbers not working. Missing Ipl matches. Frustrated with independent tv ...

Apr 28, 2019 by Kumar Nailkar

Service not given (Dish TV) ^Closed

I'm a user of dish TV for last many years and my VC no. ***********. From **rd March till date my complaint has not been rectified permanently. I need your help as dish TV is just not bothered....

Apr 28, 2019 by Marian Dcosta

Sports channel package not showing (Independent Tv) ^Closed

I am using independent tv in Chapra (Bihar). First, they have told I will get all channels that were purchased in their brochure for a year. I agreed and paid **** for a year. Then they cut most of the channels. They cut all the sports channels...

Apr 28, 2019 by Ram Bhagawan Singh

No service provided (Airtel DTH) ^Closed

I have purchased Airtel DTH connection on Dec **. The guy updated my wrong mobile no. on the portal. After * month I have to change my DTH plan for which I called multiple time on customer care but guys not interested to listen & not in providi...

Apr 27, 2019 by Surya Prakash Tiwari

Package not given (Independent Tv) ^Closed

I am using independent tv in Patna (Bihar). First, they have told I will get all channels that were written in their brochure for a year. I agreed and I paid **** for a year. Then they cut most of the channels. They cut all sports channel....

Apr 27, 2019 by Ranjan sehgal

Dth connection is not working (Airtel DTH) ^Closed

I have a Dth connection with Airtel Dth and its a multi-connection. I asked the company on *th April **** to separate the connections. They told me it will take ** hours maximum but my connection was separated on ** April and another one on ** ...

Apr 26, 2019 by Shyam sunder bhasker

All channel of selected package are not given (Acn sagar) ^Closed

I buy a package of which all channels are not given to me. Even I told cable operator many times. He didn't give all the channels under the package. Please resolve my problem....

Apr 26, 2019 by Aditya vyas

Star channels not available (Independent Tv) ^Closed

I am unable to watch star channels on my tv. Everyone knows that it's a time of IPL and I am very fond of it. So please help me to solve my problem as soon as possible....

Apr 26, 2019 by Santosh pathak

Package not delivered (Reliance Big TV) ^Closed

I have optioned for the one-year subscription but after * months they have withdrawn the service. Please do the needful....

Apr 26, 2019 by Prashant

Channel are stopped without any prior info (Independent Tv) ^Closed

Channel is stopped without any prior info. No proper platform to recharge. Useless customer care. ...

Apr 25, 2019 by Sukrito

Wrong charges applied (Airtel DTH) ^Closed

They have wrongly applied late recharge charges for Dth recharge without giving preterm and conditions. They just debit small charges from their end to book profits....

Apr 25, 2019 by Kailash thakur