D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

Provide old model of set top box by taking my new model set top box (D2h Videocon) ^Open

Just after installation, they tried to change it with the old model. But when I faced a problem again they changed with the old set-top box. I kept on calling customer care and writing an email for several times. They don't solve the problem. I...

Apr 28, 2019 by Mohammed Naseemm

Services not given (Independent Tv) ^Open

I am using independent tv in Gurgaon (Haryana). First, they have told I will get all channels that were written in their brochure for a year. I agreed and paid ***** for * DTH connections for a year. Then they cut most of the channels. They cut...

Apr 28, 2019 by Abhinandan Datt

Not replacing STB under warranty (Independent Tv) ^Open

We have been running around for ** days. I registered complaint spoke with Mr Vinay and also Mr Pooran (Service Manager). We were given false promised. Now I need my money back which I paid for one year and I don't want to deal with Independent...

Apr 27, 2019 by Rahul Goel

Revoked the promise and breached the contractual obligation (Tata Sky) ^Open

I'm a Tata Sky subscriber. Last September (****), I subscribed to long duration pack -"South Sports Pack" for a year. On Jan **, I quoted - As per clause ** of the telecommunication (Broadcasting and cable) Services Standards of Quality of ...

Apr 27, 2019 by Kaushik G

Denied in choosing TV channel packages of my choice (Videocon D2h) ^Open

Automatically videocon d*h has added a mirror package to my account (second connection of d*h) even though I have one TV and they subscribed me to the big list of channels. I have requested multiple times to remove that unselected packages and ...

Apr 26, 2019 by Sridhar

New connection not installed (Dish TV) ^Open

I have paid the online payment of **** Rs. Till now no person from dish TV called for a new connection. From past one week to ** days I have been facing this problem. If I call to customer care then also no proper response from them. I request ...

Apr 25, 2019 by Sarala Upender Babu

Services request not attended (Videocon D2h) ^Open

Complaint placed for replacement of faulty setup box on **st April ****. After ** hrs nobody attended or resolved. When called customer care on **nd they escalated the issue promising an * hours period. After * hours still, nobody attended. Aft...

Apr 25, 2019 by Karthik

DTH not provided as promised as part of rent (Oyo Life) ^Open

I am staying at OYO Life *****, electronic city, Bangalore. They had promised me DTH would be included in the rent as per the rental document attached (Page *). Now they have cut the connection and asked me to pay for it separately. Their escal...

Apr 24, 2019 by Akshay Kathuria

DTH is not working (Independent Tv) ^Open

I purchased independent D*H from local supplier his name id Mr.Rahul Patil. They committed *-year free subscription to all customers and gradually they stop maximum no of the channel and now nobody reply from them. I have his regional person...

Apr 24, 2019 by Divyesh Kadvani

TV is not working (Independent Tv) ^Open

I bought an independent tv connection last day of ****. I have paid ****/- for installation and *-year subscription. But slowly they reduced the no. of channels and lastly it is completely shut down. I tried to call there customer support no. B...

Apr 24, 2019 by Deepak Nayak

Flase promises and paid channel not available (Independent Tv) ^Open

When I bought the connection I was promised * whole year of all non HD channel and * HD channel then after some time channel stopped. When I contacted them they said it was because of TRAI. So I bought a few channels and now from the last ** da...

Apr 24, 2019 by Nishkarsh Paliwal

Fraud done with me (Independent Tv) ^Open

Independent TV has launched an offer of paying for * year and they will provide all channels including HD. I purchased the same (on Jan'**) and paid Rs **** as it seems a nice offer. However, after a month they slowly starting cutting off the c...

Apr 23, 2019 by Kushagra Srivastava

TV not working for past one month (Independent Tv) ^Open

From the last one-month DTH not working. It shows an error of *** filters not enough. With repeated efforts to contact customer care, we could able to get a service request raised and the ref is ******* and got a message saying TAT is ** hrs. H...

Apr 22, 2019 by M N Chandra Shekhar

Dth service not provided after filing complaint for 5 times (D2h Videocon) ^Open

Gave complaint about my no signal problem in videocon d*h company for * times I have not received any response till date. Its been * weeks....

Apr 22, 2019 by Swastik

Did not refund my amount (Independent Tv) ^Open

My booking id is R********. I booked independent tv on October *, ****. It means today April **, ****, approx * months. The company did not deliver the setup box in my home. Although the booking charge is **** Rs. They did not refund my amount....

Apr 22, 2019 by Mohammad shahbaz ahmad

Scrambled signal by the Dth (Airtel DTH) ^Open

I recharged my account with *** which is an HD + SD ala-carte from Airtel. But they are providing SD channels and for HD channels it is displaying as scrambled. Even customer support is least bothered about this issue. When raised a complaint a...

Apr 22, 2019 by Sarath Vuyyuru

TV cable services discontinued (Tata Sky India) ^Open

I am Tata Sky subscriber with Subscriber ID: **********. I have renewed my subscription for one year on April **, ****, in the morning. Since then I am not receiving any paid channel (Channels, which I have subscribed). I have called Toll free ...

Apr 22, 2019 by Girdhar G Agarwal

D2h recharge problem (D2h Service ) ^Open

I have done a recharge of **** from www.d*h.com for my d*h account. I received a response as transaction failed but the amount is debited from my credit card. As in this case generally, amount credited back to account in * days so I waited. And...

Apr 20, 2019 by Ajim Mulla

D2h is not working (Videocon D2h Services ) ^Open

First of all, I got the call for recharging account. Then they removed all HD channels. Now my setup box is not working for the past ** days. I am calling customer care from past ** days. Each time they will take the time of * hours and ** hou...

Apr 20, 2019 by Ashish Kumar Jha

Misleading the customers (Videocon D2h Services ) ^Open

I have recharged my Videocon d*h with *** as per shown in my account on ** Mar ****. My account discontinued on ** Mar ****. I hoped they are continuing ** days a month. I have called them to query regarding why they disconnected so early they ...

Apr 20, 2019 by Ranjit Kumar Panda

Free channels blocked (In Digital) ^Closed

Free channels blocked by the company. For example, public music is a free channel it is also blocked. Please do the needful....

Apr 23, 2019 by Abhishek

Negligence by the Dth (Dish TV) ^Closed

I am having a dish tv connection from so many years. After TRAI regulation I want to select channels as per my choice. But from past one month I am following the dish tv for activation but so far it's not yet happened. I got fed up with this ki...

Apr 23, 2019 by Kaushal kishor rai

Package channels not getting (Independent Tv) ^Closed

I have ****/- for one year but I am not getting as per package. Please help me....

Apr 22, 2019 by Pavan Kumar reddy

TV channels are shutdown (Independent Tv) ^Closed

I have booked * setup boxes in the offer of **** + *** Rs installation fees. * months it works fine (without HD), but now it completely stopped and customer care also not connecting. Not sure what to do. Please do the needful....

Apr 22, 2019 by Thiru

My cable operator has troubled me for the past 7 months (Fastway Cable ) ^Closed

I was transferred to Nabha in June and I shifted in August with family. In September I opted for Fastway cable. From October onwards I started facing trouble as there started errors appearing on my TV screen, once in a month, their cable wire u...

Apr 22, 2019 by Mayank Tripathi

Recharged dth connection lost (Videocond2h) ^Closed

On **/**/** recharged Rs *** for a one-month subscription. The connection lost on **/**/**. I had filled * complaints as on **/**/**. The call centre team says supervisors have to work on this issue. Most of the time call not transferred. Expec...

Apr 21, 2019 by Thiyagarajan

Package not delivered (Independent Tv) ^Closed

I have taken a yearly subscription but after * months all channels are shut down. Kindly resolve the problem soon....

Apr 21, 2019 by Harsh Jaju

Cheated by the D2H (Videocon D2h) ^Closed

Third class services by the D*H. My subscription ended on **th April’ **** but without intimation, the package is being activated and the charges are getting deducted. When called on call centre they mentioned that Videocon D*H have directly ...

Apr 21, 2019 by Jayant Pandit

Issues in the service (Independent Tv) ^Closed

It's been only * month's I purchased independent TV and my HD channels have stopped in one month. Upon asking Independent tv they replied stating that HD channels have been stopped as per TRAI regulations. Now I am not able to see any star chan...

Apr 21, 2019 by Rohan G

Non adherence of Trai cable TV guidelines (DEN Networks) ^Closed

We have * DEN Cable connection at our home. With the implementation of new Trai cable TV guidelines, we have given a detailed list of TV channels to our DEN cable operator on **rd March. On following up with cable operator he bluntly refused to...

Apr 21, 2019 by Gaurav Chawla

Cable amount taken service not provided (Cable operator) ^Closed

Cable connection was given with installation charge of *** + *** for the new list of the channel selected. I have been following up with the owner/operators for one week now. None of the channels is viewable. Every channel says you are not auth...

Apr 21, 2019 by Sathishkumar

Irregularity of cable TV (sdv tv channels) ^Closed

I paid the full amount through Paytm for the channels I have chosen but all my selected channel are not activated irrespective of repeated reminders....

Apr 21, 2019 by N.N.Panda

Not providing service (Independent Tv) ^Closed

I got installed my Dth from independent Tv. It applied on **.**.** from **.**.** to **.**.** has been approved by Anita Dhand in Dec ****, with the *-year pack for **** Rs. Up to February, it works well but after that channels become very less....

Apr 20, 2019 by Inderjit singh

Plan changed without permission (Independent Tv) ^Closed

I made payment of Rs. **** in Delhi for a one-year subscription including ** HD channels for a year in Feb **** for independent TV. Slowly HD channels removed after some time, then from **th March, all the sports channels and English movies, En...

Apr 20, 2019 by Deepak Maggo

Not adhering to TRAI rules (Videocond2h) ^Closed

As per TRAI I have selected create my own pack amounting to Rs *** above. Whenever I call customer service they always say come back after ** minutes. But through ala-carte channels are not shown. It has been two months no support from customer...

Apr 20, 2019 by Chacko Paul

Annual plan changed without any confirmation from customer (Tata Sky) ^Closed

I had subscribed for an annual package that is valid till June ****. Although as per new TRAI regulation customers of long duration packs will continue with the same service for the said duration (unless customer expresses interest for change i...

Apr 20, 2019 by Kaveri

Necessary channels not provided (Independence Tv) ^Closed

Some of the important necessary channels are provided by the Independent tv in the one-year subscription. I want to watch Star sports and Sony sports channels immediately. Please help me....

Apr 20, 2019 by Amandeep Singh

Not able to see channels even after recharging (Videcon D2H) ^Closed

I recharged my Videocon d*h account with *** Rs. But still can't view my chosen channels. I tried to call customer care for more than * months but still no solution from them. My valuable time and valuable money are wasted. My Videocon d*h cust...

Apr 19, 2019 by Rajanand

Cable operator are not following the TRAI rules (Den Cable Operator ) ^Closed

Den cable operator doesn't allow a consumer to choose their channels. This is absolutely illegal according to TRAI. ...

Apr 19, 2019 by Yashasvi jauhri

Disconnection of cable connection (BRIGHTWAY COMMUNICATIONS, Toopran) ^Closed

Cable operator has disconnected the cable without prior intimation or notice on the pretext of not paying bill, but I have lot of times informed operator to collect the Bill's in advance, they have neglected to collect bill and disconnected, it...

Apr 19, 2019 by P Sampath Reddy