D2h Complaints
DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :
Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575
However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.
Dishtv not recharged amount already paid in before 4days (Dish TV) Open
My dishtv recharged already. But dishtv company not update my account. I am speaking to customer care. But they do not update my account and not return my money. No any reply in dishtv company. So please take action immediately. From the past t...
May 18, 2019 by AP Raj Kumar
Not getting DTH (Sri ragavendra cable and dish unit) Open
I am from Tamil Nadu. In my hometown only * channels coming in our cable that too for a month no channels coming. I ordered for DTH * months back, call up for complaints they speaking harshly and not responding properly. Trying for toll-free n...
May 18, 2019 by Tamil aruvi
Delaying in refunding additionally deducted relocation charges for D2H unit (Videocon D2h) Closed
I have relocated from Pune to Aurangabad on **-Mar-**. Relocation charges Rs. ***/- collected by installation engineer at the time of removing the unit from my earlier location (Pune) as well as the Rs. *** deducted by Videocon d*h from my d*h ...
May 17, 2019 by PARAG HADKE
Channels are not showing properly (Independent Tv) Closed
I bought connection of Independent Tv under scheme all channels including HD free for one year and FTA channels for five years. However just a month after that, they stopped showing HD channels citing TRAI regulations and now even the SD channe...
May 17, 2019 by Hemant pathak
Not giving service properly (Malnad cable company) Closed
Our local cable operator who is having an agency of den cable network after new rule got applied from TRAI couples of the month he has not to visit the customer's place. After doing too many calls then he finally comes to my place and does the ...
May 16, 2019 by Ganesh kotian
Unable to add remove channels (Bhaskar Cable Network) Open
I m not able to add or remove channels. My cable operator is not adding or removing channels. They are proving *** FTA of their choice and on choosing ala carte basis on channels they are charging ** Rs. I am constantly calling him and he is sa...
May 16, 2019 by Prashu Jain
Dish TV not recharged (Dish TV) Open
I recharge my Dishtv subscriber. But not update my tv accounts. Already three days left. Dishtv customer care not updated my account. They only tell me immediately update. But not update my tv account till date. So please take action. ...
May 16, 2019 by AP Raj Kumar
Issues in service (Airtel DTH) Closed
I request for disconnection of Dth. They offered me some offer then I said to continue service but it's not fulfilled. So I am very frustrated. Please help....
May 15, 2019 by Viswas
Complaint not solved from last 2 months (Independent Tv) Closed
I am not able to see any channels. I called customer care * months back and still, they have not resolved this issue. Its showing Tuner is locked. I explained each and everything to Independent TV customer care and they said we will send our te...
May 15, 2019 by Anup GOEL
Cheating the consumers (Independent Tv) Closed
Independent tv cheated its consumer by keeping up the promise made while booking the connection. Promised to provide ***+ HD channels and ***+ sd channels for the year. Now forget about the channels service is stopped channel stops and plays f...
May 14, 2019 by Mahesh H
Tv not working (Independent Tv) Open
For the last week, the channel is stopping at intervals every second and if I am not satisfied then I will also face a case of mental harassment along with fraud against the company. I did not get scratched in court....
May 14, 2019 by Sapan mittal
Customer care not responding channels hang after every 2 seconds (Independent Tv) Closed
All TV channels hang after every * seconds. I m unable to reach customer care number from the past * days. All HD and English channels went from **th Jan ****. Can anyone help how to reach independent tv?...
May 14, 2019 by Himanshu Chauhan
Recharge not done (Airtel DTH) Closed
Refer account no **********-***. Recharge was done twice for Rs. ***/-. Initially, the additional account was separate. The secondary account is not in use for months together but during last two recharges of ***/- charges of secondary connecti...
May 13, 2019 by LOKESH VARSHNEY
Dth done fraud (Independent Tv) Closed
I purchased a package for Rs. ****+*** free all paid and HD channels for *st one year. Thereafter all free channels up to * yrs. I did the installation in Dec'** but they started reducing all paid channels now many free channels coming as of no...
May 13, 2019 by Shekhar
Poor service provided (Airtel DTH) Open
I have registered a complaint about Airtel DTH after cyclone Fani in Bhubaneswar on *th May-**** to repair my Antenna. I used to call them *-* times everyday to resolve the issue. Every time customer care is saying the technician will come with...
May 13, 2019 by PRASANT
Incomplete service done (Independent Tv) Open
Independent tv promised to provide the HD and non-HD channels at the time of payment. Everything was in the beginning but after some time I am not able to view most of the channels. There has been no reply from the company regarding this inconv...
May 13, 2019 by Mahesh Kumar
Cancellation and refund not done (Independant Tv Reliance digital) Open
In Nov **** I opted for independent tv installation and paid **** online. They failed to provide installation and we requested for the cancellation. We received a mail from them and they informed us that they have initiated the refund. This ref...
May 12, 2019 by Bapuji
Poor and irritating service (Independent Tv) Closed
Since the registration, until today independent tv is a source of irritation and height of poor services. It took nearly one year to the installation after registration. During this period the summer vacation of my children was exhausted withou...
May 12, 2019 by Rajiv kulkarni
Cheating by the company (Videocon D2h) Open
Videocon Customer ID: ******** I wish to bring to your attention a clear case of cheating by Videocon D*h. I hereby recite the sequence of events where the company has cheated me of Rs.****/- and have denied refund on flimsy ground. I would gre...
May 11, 2019 by PRADEEP P
Service deficiency done (Dish TV) Open
My dish TV VC no:************. Since * days I have given a complaint on dated *th May ****. Without any proper acknowledge they have closed my complaint and again I have raised my complaint on **th May **** but still, no one addressed my issue ...
May 11, 2019 by K Naresh
