D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

Worst customer support (Videocon D2h) ^Open

I have relocated from Hyderabad to Bangalore. I am using videocon for more than * years. Relocation charges Rs. ***/- collected by installation engineer as well as the amount deducted from the account. I have called customer care for more than ...

May 10, 2019 by Shahul

Cheated the customer (Videocon D2h) ^Open

I have raised a request to relocate my D*h from Chandanagar to Ameenpur in Hyderabad on *th May. First, they said within ** hours issue will get resolved. But May *th one person called me they said we will do it after that one person came deins...

May 10, 2019 by Veeresh Puchakayala

Channels are getting freeze (Independent Tv Reliance) ^Open

I have an independent tv connection in the month of October ****. And now it had stopped working. No one in customer support is listening to any complaint. They are not responding....

May 10, 2019 by Rohit Anand

Connection not working (Independent Tv) ^Open

My connection has not been working for the last * days and I had called Independent TV to complain on *th May ****. I was given the assurance that it will be rectified in ** hours but it hasn’t been rectified till today i.e **th May ****. I h...

May 10, 2019 by Bharti

Charged forcefully for setup box (Tatasky) ^Open

My tv started showing video signal not connected. I lodged a complaint on **/**/** with Tatasky. Their technician came and told me that the setup box was creating problems and I will have to pay Rs. ***/ for the new one. When the tv was started...

May 10, 2019 by Chandra kumar kapoor

Company gives false promises and bad services (Independent Tv) ^Open

I have purchased ITV set up in Feb ****. As per t&c company shows all channels on their platform. But on March ** they removed channels one by one. Customer care doesn't respond if you call. After some time star network channels and then zee ch...

May 10, 2019 by Nitin Panchal

Service not activated (Airtel DTH) ^Open

I have topped up my DTH on *th May **** but still not getting my service yet. I had with DTH customer care but they are nothing but useless. They are just giving assurance and asking for the wait. ...

May 10, 2019 by Deepak Kumar

Regarding freezing of channel (Independent Tv) ^Open

Channels are getting frozen for every ** seconds and unfroze for ** seconds. I called up installation guys but they are not giving any proper response. Toll-free numbers of independent tv ****-***-**** are not working. I had subscribed for a to...

May 09, 2019 by Mahesh

Very bad customer service (Videocon Industries Ltd) ^Open

This is the reference no GHA**********. I purchased a semi-automatic washing machine for Videocon. After * year its motor was damaged and its cover under *-year warranty and now company send a technician. Technician visit and took the money for...

May 09, 2019 by Anshul Agrawal

Harassing a lot from last few days (Independent Tv) ^Open

I have installed the * Independent setup box in January **** month but then after they are not providing support. Most channels are deactivated for a long last time as for current all Zee network channels are not working. Rest all channels are ...

May 09, 2019 by Aarit Dahiya

Not getting proper reply (Gtpl Cable ) ^Open

No signals from two days and this issue occurred more than *-* times. The operator did not respond properly to customer care also. ...

May 08, 2019 by Ramij Meman

Set top box freezes in every 10 seconds (Independent Tv) ^Open

The set top box shows video for approximately ** seconds and then freezes for about ** seconds. The same issue is there with every channel. The customer service number is either unreachable or disconnects after about ** minutes on hold. Please ...

May 07, 2019 by Vineet Sardana

TV channels getting stuck (Independent Tv) ^Open

Channels re break down for every * minute. We can't see the TV even for ** minutes. We want to refund my amount and take back the set-top box. ...

May 07, 2019 by BANDI Lalith Kumar

Cable operator not providing proper service (J.j Associate) ^Open

At the time of payment my cable operator dance on the head. Moreover, he is not giving service at all from the last three days. The cable network is hopeless. If he doesn't get his payment on time he blocks our cable network. But after giving ...

May 05, 2019 by Radhika patwa

Not giving correct response (Videocon Dth Services) ^Open

Before the ** days, the connection is not available. We made calls to customer care Videocon DTH from ** days but they are not responding correctly. The technician didn't come till now we are very disappointed....

May 05, 2019 by Madhuri

Services not provided (Siti Cable Network) ^Open

Ref: Card No: ************ I am a subscriber of Siti Cable Network and having an above-mentioned card. I am regularly paying charges for free channels & selected package. But I am facing regular interruption in signals approx. ** days in a mon...

May 05, 2019 by Sanjay Chaudhary

Taken money without service (Airtel DTH) ^Open

Cable connection is not being provided for one month but the money got cut off daily. After giving the complaint, a technician named Harish has come and fixed it and collected *** Rs. But within two days we lost the cable connection again. As p...

May 05, 2019 by Jagruthi Divakaruni

Connection re installation issue (Videocon D2h) ^Open

I had raised a request for the reinstallation of my d*h connection as I have relocated within the same area. It has already been ** days since I raised the request but still, the reinstallation is not done despite registering multiple complaint...

May 05, 2019 by Tejaswi Chandra

Channels got deactivated (Videocon Dth Services) ^Open

I recently shifted to a new location and requested for Videocon d*h transfer. So I called to customer care service and they have told me *** will be the chargeable amount for it. I agreed requested to raise the ticket. After a week service engi...

May 02, 2019 by Yuvaraj Mani

Complaint against cable operator (Radiant Cable) ^Open

After several reminders, he is not filling our required channel form. He is running services illegally. His behaviour is also not good. Please look into this matter urgently. The contact details of cable connection service provider are as under...

May 01, 2019 by Monil Gohil

Channels freezing after 10 sec (Reliance Independent Tv) ^Closed

Channels freezing in every ** seconds. This issue raised from the last * days and company customer care not responding. Complain mail drop but no reply from them. Our previous complaint about no signal was resolve in * months. Very bad experien...

May 08, 2019 by Pankaj Ghildiyal

Channel freezing in every 10 second (Independent Tv) ^Closed

Channels freezing in every ** seconds. This issue raised from the last * days and company customer care not responding. Complain mail drop but no reply from them. Do the needful....

May 08, 2019 by Santosh Gautam Yadav

Cable TV not working (Independent Tv) ^Closed

I was earlier using TATA sky and saw lower cost offered by Reliance digital. I had purchased * nos of digital set-top box cable TV connections from Reliance in Aug ****. Now called Independent TV. After a long follow-up, the connection was give...

May 08, 2019 by Santhosh Hegde

Channel freezing in every 10 second (Independent Tv Reliance) ^Closed

Channels freezing in every ** seconds. This issue raised from the last * days and company customer care not responding. Complain mail drop but no reply from them. ...

May 08, 2019 by Rajat vashistha

Package not delivered (Independance Tv) ^Closed

May 08, 2019 by JAYENDRA

Channels get freezing (Independent Tv) ^Closed

May 08, 2019 by Sonu Sivan

Freezing problem in channels (Independent Tv) ^Closed

The screen shows for ** seconds and it gets stucks for about ** seconds and this problem is with every channel. Please solve this asap....

May 08, 2019 by Anjali Gupta

Channel freezing in every 10 second (Independent Tv) ^Closed

Channels freezing in every ** seconds. This issue raised from the last * days and company customer care not responding. Complain mail drop but no reply from them. Do the needful. ...

May 08, 2019 by MADAN PARMAR

Services not provided (Independent Tv) ^Closed

At the time of selling the product to us, we have been told that all the channels as per our plan will be provided except HD channels. But suddenly they have stopped providing Discovery channels and English Movie Channels which were active in t...

May 08, 2019 by Shekhar

SD channels started decreasing (Independent Tv) ^Closed

Every channel freezes for every ** seconds and resumes after ** sec. HD channels stopped long ago. The number of SD channels started decreasing from months. Whatever channels still coming to their count is going down. Zero customer service. I h...

May 08, 2019 by Naresh

TV channel freezes (Independent tv cable) ^Closed

The TV shows video for ** seconds and then freezes for about ** seconds. The same issue is there with every channel. The customer service number is either unreachable or disconnects after about ** minutes on hold. Please help me in solving thi...

May 08, 2019 by Vijay Reddy

Low signal strength (Tatasky) ^Closed

I am having multi tv connection of tata sky. From the last several years I am availing its timely services but this time it is not up to the mark. Our television is not receiving an accurate signal from the last two weeks. I am complaining abou...

May 07, 2019 by Bharati Pathak

More than 50% channels are cut from my package (Independent Tv) ^Closed

Many time complaint raised to customer service but not rectified and not suitable reply as I want. My problem is that more than **% of the channel is cut without any query as I purchase all channels are given in smoothly with all HD channels. N...

May 07, 2019 by Chittaranjan padhi

No signals and channels are not working (Independent Tv) ^Closed

I purchased independent set-top box * months back and paid **** for *-year subscription. But since **/*/**** and after trai policy changes many channels got disappeared. Now on * May ****, all signals lost and no channels are working. Tried to ...

May 07, 2019 by Pravin Yadav

Channels are freezing (Independant Tv) ^Closed

All channels are freezing not able to watch TV for ** minutes. Even customer service toll-free number is not working....

May 07, 2019 by Manjesh N

Picture hanging problem in the TV (Independent Tv) ^Closed

From past * months, we are facing a picture hanging problem. I called up so many times to toll-free number but problem not solved. Please take necessary steps against the problem....

May 07, 2019 by Ravi gupta

Picture hanging problem in TV from past 2 months (Independent Tv) ^Closed

Past * months we are facing picture hanging problem. I called up so many times to toll-free number but problem not solved. Please take necessary steps against the problem....

May 07, 2019 by Ram Gopal

Channels not coming (Independent Tv) ^Closed

It has been so many days that the Star channels of Independent TV have been closed. Well, the main issue along with this is that few other channels are also not showing which are basic channels and the channels which are being shown stuck up i...

May 07, 2019 by Vinay Najkani

Unresponsive behaviour by the company (Independent Tv) ^Closed

I had booked this Independent TV while they showed an advertisement in newspapers. Six months after payment, they finally installed in December. In Feb everything stopped working. I have tried calling their customer care on all possible number...

May 06, 2019 by Sandeep Khandelwal

Channels are stopped continuously (Independent Tv) ^Closed

Today all channels are continuously stopping and bad network. And some channels are not showing....

May 06, 2019 by Deeksha