D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

Misbehave by the service provider (Siti Cable Network) ^Open

It's very sad to say that service provided by your company on this type of pandemic situation is very bad. Not only from your local operator but from nodal officer as well as customer care also. Our connection is cut due to no payment where y...

Apr 12, 2020 by Jhasaketan naik

Videocon cheating customers (Videocon D2h) ^Open

Videocon d*h is charging customer for ** days cycle eventhough TRAI says charges per month. Eg. for the month of January, which have ** days, they will charge for one more day in addition to charges directed by TRAI as monthly charge. Also they...

Feb 26, 2020 by Deepesh A

Excess charge of Rsto my TATA Sky account (Tata Sky) ^Open

I am not satisfied with decision of Tata Sky nodal officer. My complaint is not addressed properly, without giving any logical or justifiable reason for change in my subscription plan and increase of my subscription amount without even informin...

Feb 20, 2020 by Manishaa Seksaria

My money debited (Sun Direct Dth) ^Open

**/**/**** bill payment I have make a reacharge to sundirect forth is *** I have done day mustakely I have typed **** but the sundirect provider receiver amount *** but my account is debited **** I have contacted sundirect thay are saying onl...

Feb 18, 2020 by Mohammad Mahaboob Subhani

Complaint against service engineer (Airtel Digital Tv) ^Open

Complain against Engineer name jitendra Kumar his phone no - **********.... He even doesn't know how to talk to customer.... Bcoz of these type of fake people's Airtel lost customers..... They do miss behaves.....in short he is theft..... In We...

Feb 06, 2020 by Priyanshu Garg

Not activation of subscribed plan (Airtel DTH) ^Open

I have purchased Airtel XStream Box on **rd January via the Online portal of Airtel. Being an Airtel Thanks Customer I got this deal in Rs. **** which includes charges for * year free Airtel TV OTT (Xtream) Content & *-month DTH services as wel...

Feb 04, 2020 by Ashirvad

Refund not received pending since last 3 month (Online DTH) ^Open

I have made a transaction of Rs **** on * th October **** with online dth for dish tv setup box installation but the installation doesn't take place . Dth customer service confirmed me of refund of the same with * to ** days but it's been m...

Jan 08, 2020 by Raju singh

Reliance Big TV DTH Booking not refunded (Reliance Ada Group Enterprises Private Limited) ^Open

I have booked Reliance big TV DTH on **th March **** vide booking id No ******** for * connections and paid Rs. *** for each connection i.e. paid total of Rs. ***. But no installation is done till date and even after multiple reminders for refu...

Dec 26, 2019 by Neeraj Singhal

Tata Sky Payment Issue (Tata Sky) ^Open

I tried to book the tata sky connection through their website using a credit card twice on the date (** Dec ****) but it didn't work because of the server issue on their side. Then I booked the connection via COD, Installation was done the next...

Dec 23, 2019 by Ranjith Udayakumar

Foul Play by Asianet Digital Cable in Kerala (Asianet Communication Digital Tv) ^Open

I was using Asianet cable TV (Kerala) since ****. Initially, I have paid one year subscription, then * year subscription, then * year subscription and there after yearly subscriptions. During Initial years, they used to give all channels for wh...

Oct 12, 2019 by Biju

Videocon TV complaint not being attended for 5 months (Videocon) ^Open

I have a Videocon smart TV under * years warranty. It has several problems including slowness, frequent android app crash. I have launched a complaint in April ****. Technician has taken *** rs. as a service charge even if the warranty is valid...

Sep 28, 2019 by Mahesh Kolambekar

Refund of ₹1500 of subscription after discontinuing connection (Videocond2h) ^Open

Due to totally unsatisfactory service we requested discontinuing services & refund subscription. in *st week September '**....

Sep 10, 2019 by B V S BALIGA

Package not delivered accurately (simran cable network) ^Open

Cable operator never provides the channels we take in the package and charged for all channels. Please do the needful....

Sep 07, 2019 by Ashish Bagde

Fraud done by independent TV connection (Independent Tv) ^Open

I booked an Independent tv connection on ** March ****. Their customer care after four months continuously told me that it will be connected within a week. But after * months waiting they installed the connection. Still, from last Jan month, th...

Sep 03, 2019 by Amit verma

Dth service not resumed since 3 months (Independent Tv) ^Open

The services of this dth provider are stopped form July **, ****, and till date. Between this time period provider promised * to * time for the resumption of their service but failed. Lastly, he gave a date of ** Aug but still it is same no cus...

Sep 03, 2019 by Suraj raj

Tata Binge service not deactivated (Tata Sky D2h) ^Open

I had given request for de-activation of trial pack of Tata Sky Binge on **-**-**. It has still not been de-activated and I am being charged for the same. I have contacted customer service a number of times as per complaint number *L**UBH* but ...

Sep 02, 2019 by Saluzino Dsa

Harassment & fraud by Airtel DTH company (Airtel DTH) ^Open

*. Airtel set-top box (so-called upgraded) is not getting connected to wi-fi broadband internet wherein from the same location my other gadgets are getting connected ie. Led smart tv, digital camera, laptop, mobiles. *. The video screen hangs ...

Aug 30, 2019 by ARJUN RAWAT

Regarding relocation issue (Tatasky) ^Open

My account is linked with RMN i.e ********** and my alternative no. Is **********.. I have raised a reallocation request on *-*-****, since that to till date there is no response from your side.. My call history for the request are as fol...

Aug 29, 2019 by DHEERAJ Chunduri

Regarding independent TV services (Independent Tv) ^Open

Dear Concern I have a connection of independent tv from **/**/**** which is bookedonline in **/**/**** and i got this connection after ** months approx. After getting connection i have faced many problems like firstly HD channels are not av...

Aug 29, 2019 by Vaibhav verma

Add on channels not activated on my SunDTH (Sun Direct) ^Open

I use Sun Dth and I have subscribed to HD Pack and few channels are not available in my pack so I opt for Add ons, Similarly I activated Sony Six on *rd and Sony Ten on *th of August and till date those channels are yet to be activated, I...

Aug 26, 2019 by Hemanth

Smart box not delivered fake commitment (Dish TV) ^Closed

Fake or wrong information or commitment by the staff and after that no one can talk. Too many times call to customer care. It's a harshment to the customer. Very very poor service....

Jul 11, 2020 by Pranjal rai

LED TV Reparing (Videocon) ^Closed

TV Reparing from Shop but after that it is not working properly . i tried to call him phone is showing switched off...

Jul 09, 2020 by Nishant Bajpai

Amoubt deducted (Videocon D2h) ^Closed

i have reacharged my d*h through google pay and amount was deducted from my acvount, but recharge was not successful and its showing failed ...

Jul 09, 2020 by lijithgopal

Wrong Deduction (Videocond2h) ^Closed

I live in Gorakhpur.I requested for a new remote and on **th July and person came from D*h and after tuning the remote wrongly deducted Rs *** and further asked for Rs *** and by rule of Videocon D*h only Rs *** is charged for new remote. Well,...

Jul 07, 2020 by Rishi Srivastav

Tata Sky giving false information to customer and simlly tskjng money from customers (Tata Sky DTH) ^Closed

Tata sky provided me Binge fire stick which was not working and due to the lockdown it was not collected by the mechanic nor it was installed. They charged me huge money and also amazon prime membership fee was also charged. Now the prime membe...

Jul 06, 2020 by A kamath

service are too bad (DEN) ^Closed

Since yesterday the dish is not working and only a few channels are there and with a lot of disturbance...

Jul 06, 2020 by Alok

New Smart kit not working (Dish TV) ^Closed

I bought a smart kit for dish tv. It's not working. Complained to dish tv. But they are not taking any action. Neither sending technician or change faulty kit. ...

Jul 04, 2020 by vijay Kr

Channel subscribe not showing (Dish TV) ^Closed

I have added channels on the dish tv and recharged accordingly however no new channel were added because the cost of the channel is low now they are saying for technical help and asking extra amount....

Jul 04, 2020 by Radhe shyam

Videocon tv not repair (Videocon) ^Closed

Videocon led tv pannel complaint has occurred in warranty period. . customer care send mechanic to to my house he said no spares are receiving so he cannot repair it .my complaint I'd no is Lp *************....

Jun 19, 2020 by N sridhara Rao

Balance in account yet showing insufficient balance (Videocon D2h) ^Closed

Balance sufficient in account showing last date */*/**** but no channel are in view & showing insufficient balance ...

Jun 19, 2020 by Lilendra kumar sahu

Not receiveng the call or working on the complaint (Dishtv) ^Closed

Signal not found is represented on many channels the customer care is not picking up the phone nor the dealer message is also not answerable this all is happening from past * months ...

Jun 18, 2020 by Sanjeev Mishra

DTH neither recharged nor recharge amount refunded (Tata Sky D2h) ^Closed

TV recharged on **/**/** through net banking (ac.no.xxx***)at *.**pm.Ref #IGAHVUIUU*.Bank statement as well as message in the mobile shows the transaction.Tata Sky denies of receiving the amount.Pls refund the amount immediately....

Jun 01, 2020 by Ram Chandra Mandal

Since 11 Days I am not Able to watch TV But I have Paid for Next 6 Month (Videocon D2h) ^Closed

Hi, My self sapan Kumar giri I have d*h connection with following registered mobile number. Registered mobile Number ********** Customer ID ********* If you want to talk to me please call on ********** I have requested customer ca...

Jun 01, 2020 by Sapan kumar giri

Cable TV services not resumed (Siti Digital) ^Closed

I made a payment of Rs.*** towards my cable TV services. It's been * days and the services are not being resumed, despite talking to customer care representatives several number of times....

May 14, 2020 by Upasana

Even showing 0 balance even after recharged (Videocon D2h Services ) ^Closed

I have recharged my d*h account on * may amount is deducted from my account but still showing * balance. ...

May 08, 2020 by Arvind mishra

Service not available after recharge also (Videocon Services customer ID no ) ^Closed

I have recharged my account on *th May but still services of videocon d*h are not resumed and I could not see any channel. In fact by recharge due date is **th May however, my services are suspended by videocon without any intimation. Custom...

May 07, 2020 by Sopan thube

Recharged full amount but channels are not coming (Videocon recharge) ^Closed

I had recharged account with ***Rs but since morning channels are not working and i am calling customer care in every * mins, but calls are always busy. Please start my service : Customer Id : ********* Name Dinesh Mehra...

May 07, 2020 by Kapil Kukreja

Recharge done but not reflected (Videocon recharge) ^Closed

Today, I was trying to recharge my d*h account number ********* with an amount of Rs. *** using the d*h infinity app. I used my PNB debit card. My account was successful debited with Rs. *** but recharge was no reflected. Several times I refres...

May 07, 2020 by Ishraque Ahmed Ansari

Nothing coming on tv (Videocon D2h) ^Closed

No channels are working and showing channels not subscribed although we have recharged the account and there is balance in th account. Their customer care services are the worst with zero solutions....

May 07, 2020 by Om naagar

channels are not working (D2h Videocon) ^Closed

May 07, 2020 by Asha