D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

Regarding independent TV services (Independent Tv) ^Open

Dear Concern I have a connection of independent tv from **/**/**** which is bookedonline in **/**/**** and i got this connection after ** months approx. After getting connection i have faced many problems like firstly HD channels are not av...

Aug 29, 2019 by Vaibhav verma

Add on channels not activated on my SunDTH (Sun Direct) ^Open

I use Sun Dth and I have subscribed to HD Pack and few channels are not available in my pack so I opt for Add ons, Similarly I activated Sony Six on *rd and Sony Ten on *th of August and till date those channels are yet to be activated, I...

Aug 26, 2019 by Hemanth

Regarding recharge d2h (D2h Videocon) ^Open

My d*h id is ********* but customer care call me my recharge id is ******** but after done my recharge customer care call me this is not your id and I will solve your problem in ** hours but now customer care no reply....

Aug 21, 2019 by Manoj

Pathetic customer support (Videocon D2h) ^Open

I requested an engineer visit to solve no signal issue on **th Aug and was promised that the engineer will visit in ** hrs. I stayed back home to attend the engineer for a full day and then follows up the engineer, he just rudely said call him ...

Aug 14, 2019 by Santos Sundaray

Service get disconnected (Videocon D2h) ^Open

I complained my D*h is showing the signal not available problem on *-Aug-****. They sent one person to fix that issue. I paid the amount of Rs. *** cash to that person. After a few days in my d*h account, they deducted money Rs. *** for that se...

Aug 13, 2019 by Dharmalingam

HD channels disconnected (Independent Tv) ^Open

I was a customer of Reliance big Tv and subscribed to one year HD channels with the offer released on May **, ****. After this Independent TV came and gave the connection in October **** and the channels were coming until March ****. After this...

Aug 12, 2019 by Sharanabasavaraj

Den cable operator not providing free to air channels (Den Cable Operator ) ^Open

I have subscribed sony buqet, zee buqet and other channels. But my cable operator not providing all the free to air channels despite complained many times. Whenever I go to complain they are insisting to subscribe their channels pack. What to d...

Aug 08, 2019 by Dipak

Poor response and behaviour (D2h) ^Open

I have recharged my d*h tv setup box at **:** hrs today and till that I have spoken **-** times to customer care and also lodged a complaint but there is no response from there side. Every time they say the service will activate within ** minut...

Aug 05, 2019 by Balwant

Without my knowledge Airtel DTH change my plan (Airtel DTH) ^Open

I booked a new Airtel DTH connection with a one-year subscription on ** /**/**. On */*/** my subscription plan has been changed without my knowledge and consent to the higher monthly subscription. When enquired the customer care blames TRAI rul...

Aug 03, 2019 by V b govindaraju

Disconnected service due to billing issues (Asianet Communication Digital Tv) ^Open

As per the new TRAI rule, Asianet Digital TV provided the facility to subscribe channels through their portal. As a first step, I chose an Ala Carte set of channels from their portal and when I got the notification to recharge due to insufficie...

Aug 01, 2019 by Dilip C

TV cable service asking for more fees after paying 6 months advance payment (Phuntyme Cable Tv) ^Open

I am a resident of Andheri West Mumbai. I have a cable tv operator by name of phuntyme cable TV contact no ************. They have charged me *** for * months giving me a discount of ** if I pay in advance for * months I paid in December **** ...

Jul 30, 2019 by Raj Singh

Wrong information shown (Airtel DTH) ^Open

I have recharged for * year in the south pack in **** and that package valid date is Dec **** to Dec ****. Now am checked my status and it is showing end for Sep ****. I discussed with customers and their management they give wrong information....

Jul 27, 2019 by Muddam pullaiah

Worst service and mental harassment (Videocon D2h Services ) ^Open

Actually this time my family is facing a repetition of mental harassment on the hands of Videocon d*h while my INR **** is completely stuck with them. Actually, after around two years my wife reconnected our d*h connection as we were living out...

Jul 24, 2019 by Abhinav Kaushik

First HD & other some channels are stopped (Independent Tv) ^Open

I was installed Independent tv in Sep **** and after that first HD & other, some channels are stopped. After then some channels for a time starting and stopped again and again but from ** June ****. Its completely stopped and no one responds lo...

Jul 23, 2019 by Tribhawan Kumar

Service is not available and want full money back (Independent Tv) ^Open

I installed Independent tv on Jan ** and after that first HD & other, some channels are stopped. After then some channels for a time starting and stopped again and again but from ** June-**. Its completely stopped and no one responded locally o...

Jul 23, 2019 by Manish Jiwanlal Lodha

Misusing TRAI rule for D2H and charging for long term plan (D2h Videocon) ^Open

I had a balance of Rs. ****.** in my D*H account on Apr **, ****, and validity was till Dec **, **** with south India diamond plan. Without updating me they have changed my plan and gave me some channels without taking my concern. Now the Balan...

Jul 18, 2019 by Manmohan Maniyar

My DTH balance amount not refund even though close the account DTH (Videocon D2h) ^Open

As I had a Videocon D*h connection since from ****. From last month some of the channels not working I made customer complaint. Videocon registers my complaint and service engineer visit. He told that inside the TV D*h board having some problem...

Jul 18, 2019 by Raja.K

Forcefully upgraded services (Dish TV) ^Open

On **th July, dish tv added vas service of Rangmanch of Rs ** without my consent. By this, my monthly package goes from *** to ***. So I request you to please look into this matter. My VC no. ***********....

Jul 18, 2019 by Pushkar bhargava

Airtel dth pack not changed after many try (Airtel DTH) ^Open

On ** July ****, I want to change my package on my airtel dth box. So I will make my own plan on *** channel on airtel after that a QR code shown on the dth box which I scanned it from my mobile send a text message to airtel for activating the ...

Jul 18, 2019 by Rajesh Kumar

Independent TV channels not working (Independent Tv) ^Open

I had paid Rs. ****/- for independent TV connection but still the channels service is disrupted for * months. I request for the refund of the entire amount....

Jul 18, 2019 by Akshay Lalwani

Fraud by Tata Sky (Tata Sky D2h) ^Closed

फ्रोड करके पैसा गबन करना...

Nov 02, 2019 by Bideo kumar

More than 20 days no broadband service (Excitel) ^Closed

I Ramakulai.P having excitel broadband service connection but more than ** days i haven't service. I raised ticket in the first day of disconnection and send mail to customer help & called many times to customer care and informed to local techn...

Oct 14, 2019 by Ramakulai papannagari

Worst cable service (Sbbv) ^Closed

The coordinator is not at all responding. Thus offering the worst cable service. Please help....

Sep 07, 2019 by Vaishali Rajan Wankhede

Pending refund not received (Independent Tv) ^Closed

We had order Independent TV dish service about a year back and they were incapable of providing the connection. Now it has more than ** months since I have been asking for the refund and there has been no response from the head of the departmen...

Sep 07, 2019 by Kirti Singh

Independent Tv DTH service suspended (Independent Tv) ^Closed

I have installed the Independent TV DTH box on March **. From May ** so on service is interrupted. Tried to call customer care but provided number was wrong. No reply of mail query....

Sep 07, 2019 by Amit Kumar

Reduced validity of recharge done (Videocon D2h) ^Closed

This is the *th time I have been facing the problem. Whenever I do recharge in the d*h they show me the actual day of the next recharge date but afterwards, they reduce it by * to * days every time. They are doing this again and again please so...

Sep 03, 2019 by Khushbu Mishra

Account is not activated inspite of abundant balance (Tata Sky) ^Closed

Tata sky customer service is not working. They can't resolve a simple software issue even after * days of the complaint....

Sep 01, 2019 by T.Suresh

Set top box is not working (Videocon D2h) ^Closed

Complaint no. *********. My set-top is not working. I have raised complaint about that on date **/**/**** but every day my complaint got closed by fake comments. Till now no one visits to resolve the problem. In my family, everyone is waiting t...

Sep 01, 2019 by Arvind Sharma

I have pay full payment for dish tv pack 319 but they stop my channel (Dish TV) ^Closed

I have paid full payment for my super family pack rs *** but now they stop my channel which is already in my pack and tell me that pay rs *** extra for service visit then your problem is resolved what can I do...

Aug 29, 2019 by Ravi kant sharma

Poor service received (Videocon D2h) ^Closed

Videocon service is poor from last Saturday my box is off but no problem solve till date I have call customer care many time. I m really fedup now I m going to consumer forum. ...

Aug 28, 2019 by Anami Prasad satsangi

Dth service closed (Independent Tv) ^Closed

Due to the company's due or dispute between antrix and independent tv antrix close the signal of independent dth TV..the consumers pay for annual pack .last ** days they can't see tv due to non payment of dues to antrix while the consumer are ...

Aug 27, 2019 by Nishant Yadav

Set up box not working (Videocon D2h) ^Closed

I recharged after * monthwith ****/- but the set up box is not working Now they r asking me for ****/- rs to change the set up box I don't want to use the service and now i want my recharge refund done on **th August ...

Aug 27, 2019 by Ankit Srivastava

DTH connection is not provided (Airtel DTH) ^Closed

I have ordered Airtel HD DTH connection via airtel app installed on my mobile last Friday. As per message one customer ID is assigned to my connection. However, Still I didn't get any call for deliver and install the product. Whenever I called...

Aug 26, 2019 by Debaprasad Sasmal

Package not activated (Videocond2h) ^Closed

I have recharged my d*h account on **/**/**** till today package was not activated, customer care agents telling that with * working hrs your problem will be resolved it's already * days gone, till today issue not resolved every day I am trying...

Aug 24, 2019 by T Srikanth

Service not provided (Dishtv) ^Closed

About * months ago I have been set up cable connection for entertainment at my home but only *-* days connection properly working and then my tv is not working. I have been informed many times to cable operator but he does not respond often and...

Aug 01, 2019 by Kamal kumar lodhi

Fraud by Independent TV (Independent dth tv) ^Closed

I have purchased independent TV set-top box on Jan **** with a one-year subscription. But from the start, they are not providing the service. When we contact the customer care they just told us that the service will resume in next month. But fr...

Jul 18, 2019 by KANHU Mohanty

Videocon d2H not installed even after 11 days of paying full money (Videocon D2h) ^Closed

I paid for full Videocon D*H connection on *th July and have been calling them since. They haven't still installed the service even after calling them almost daily. Their customer service representative doesn't know anything and keeps saying it...

Jul 18, 2019 by Vinay

Independent TV connections not received till date even giving payment of Rs 2000 (Independent dth) ^Closed

I had booked connection on **rd November **** but till today I have not received any refund or connection from the company. When I call their service centre initially they told that you will get a connection in ** days & they passed * to * mont...

Jul 18, 2019 by Munish Jethi

Automatic changed the package (Videocon D2h) ^Closed

Every month I am recharging with *** Rs and in that there is some selected channel for which I have created a pack as per TRAI rule. The pack was already created * to * months back itself. After creating pack auto get locked then normally every...

Jul 02, 2019 by Syed imran ahmed

Channel is not work properly (Independent Tv) ^Closed

The service of independent TV dish very bad. In this June month, all the channel is not working properly and show the message of bad weather. Customer care man tells us to solve this problem at ** Jun but here not changes at the condition of di...

Jun 19, 2019 by Karan sharma