D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV.

Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include:
- Airtel Digital TV
- Dish TV
- Tata Sky
- Reliance Digital TV
- Videocon D2H etc.

Commonly Reported DTH Complaints in India?

The most commonly reported D2H complaints by customers include:
- Poor TV signal
- Channel not added in pack
- Recharge not done
- No customer support
- Inappropriate charges etc.

So what can you do if you have complaint against your DTH provider?

How to resolve DTH Complaints in India?

1. Contact DTH Company
First and foremost you should raise your concern at the DTH customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

2. Report to TRAI
However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI.

You can call TRAI at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India.

3. Send a Legal Notice
If you still feel helpless, the next best option would be approaching your nearest consumer forum. But before approaching Consumer forum, you first need to send Legal Notice to the opposite party. Hire an advocate to send a professionally drafted legal notice to TH company.

4. File a Consumer Forum case
The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. If you do not want to take legal action yourself then File a complaint today to get started.

Dth service is not resumed since last 22 days (Videocon Dth) ^Open

Since **th May, my Dth signal isn't coming due to Amphan. I have complained many times to the customer care, but I getting no response . My Videocon Dth customer ID is *********. My Dth account balance is reducing every day. ...

Jun 11, 2020 by Ramesh Chandra Rout

As per Promise made packaged not delivered (Airtel DTH) ^Open

I have purchased Airtel DTH connection on replacement of old Airtel dth connection on **/**/****.I have offered package of MH sports HD * months package of ****rs..After completing * months my package will be same only but package amount will b...

May 16, 2020 by Ninad hude

Switch off date is before the real date (Dish TV) ^Open

I recharged my account on **/**/**** According to which my swich off date must bo on **/**/**** but i got the massage that my dish tv will switch off on **/**/****.I tried many time to contact to customer care but they don't resolve my issue,I...

May 14, 2020 by Aryan verma

Wrong recharg (D2h Videocon) ^Open

I want to informed you that while recharging through d*h website online for my recharge.I have recharged wrongly to another customer id. I request you to kindly give credit of amount Rs. ****/- in my account immediately. ...

May 10, 2020 by VIJAYAKUMAR K

Set top box show wait date and time synchronises problem (D2h) ^Open

Show wait for date and time synchronises. Show only home channel. ...

May 07, 2020 by Jitender kumar

Less channels being giving and more money is demanded without any transparency The Provider is forc (Apna Cable Network Private Limited) ^Open

We have been using the network connection of Apna Cable since ages but recently the service team has been changed. The service is extremely irresponsible and only demands more money every time we raise a complaint. Initial when the new cable re...

Apr 26, 2020 by Neha Shetty

WRONGFUL CHARGES DEBITED ON MY DTH (Tata Sky DTH) ^Open

I have * set top boxes from TATA SKY (* primary and * secondary). On *th March ****, I requested to temporarily suspend my secondary box- but to my utter dismay - they did not do so and kept the request in pending without giving me any informat...

Apr 20, 2020 by HARSHVARDHAN Agarwal

Service active without information (Dishtv) ^Open

Ayushmaan ,Punjabi active channel and Indian cricket channel automatically activated without my information and after complaining to the service provider they tell that there is lock-in period of **days after that only it can be withdrawn......

Apr 20, 2020 by Ishu Madan

Misbehave by the service provider (Siti Cable Network) ^Open

It's very sad to say that service provided by your company on this type of pandemic situation is very bad. Not only from your local operator but from nodal officer as well as customer care also. Our connection is cut due to no payment where y...

Apr 12, 2020 by Jhasaketan naik

Videocon cheating customers (Videocon D2h) ^Open

Videocon d*h is charging customer for ** days cycle eventhough TRAI says charges per month. Eg. for the month of January, which have ** days, they will charge for one more day in addition to charges directed by TRAI as monthly charge. Also they...

Feb 26, 2020 by Deepesh A

Excess charge of Rsto my TATA Sky account (Tata Sky) ^Open

I am not satisfied with decision of Tata Sky nodal officer. My complaint is not addressed properly, without giving any logical or justifiable reason for change in my subscription plan and increase of my subscription amount without even informin...

Feb 20, 2020 by Manishaa Seksaria

My money debited (Sun Direct Dth) ^Open

**/**/**** bill payment I have make a reacharge to sundirect forth is *** I have done day mustakely I have typed **** but the sundirect provider receiver amount *** but my account is debited **** I have contacted sundirect thay are saying onl...

Feb 18, 2020 by Mohammad Mahaboob Subhani

Complaint against service engineer (Airtel Digital Tv) ^Open

Complain against Engineer name jitendra Kumar his phone no - **********.... He even doesn't know how to talk to customer.... Bcoz of these type of fake people's Airtel lost customers..... They do miss behaves.....in short he is theft..... In We...

Feb 06, 2020 by Priyanshu Garg

Not activation of subscribed plan (Airtel DTH) ^Open

I have purchased Airtel XStream Box on **rd January via the Online portal of Airtel. Being an Airtel Thanks Customer I got this deal in Rs. **** which includes charges for * year free Airtel TV OTT (Xtream) Content & *-month DTH services as wel...

Feb 04, 2020 by Ashirvad

Refund not received pending since last 3 month (Online DTH) ^Open

I have made a transaction of Rs **** on * th October **** with online dth for dish tv setup box installation but the installation doesn't take place . Dth customer service confirmed me of refund of the same with * to ** days but it's been m...

Jan 08, 2020 by Raju singh

Reliance Big TV DTH Booking not refunded (Reliance Ada Group Enterprises Private Limited) ^Open

I have booked Reliance big TV DTH on **th March **** vide booking id No ******** for * connections and paid Rs. *** for each connection i.e. paid total of Rs. ***. But no installation is done till date and even after multiple reminders for refu...

Dec 26, 2019 by Neeraj Singhal

Tata Sky Payment Issue (Tata Sky) ^Open

I tried to book the tata sky connection through their website using a credit card twice on the date (** Dec ****) but it didn't work because of the server issue on their side. Then I booked the connection via COD, Installation was done the next...

Dec 23, 2019 by Ranjith Udayakumar

Foul Play by Asianet Digital Cable in Kerala (Asianet Communication Digital Tv) ^Open

I was using Asianet cable TV (Kerala) since ****. Initially, I have paid one year subscription, then * year subscription, then * year subscription and there after yearly subscriptions. During Initial years, they used to give all channels for wh...

Oct 12, 2019 by Biju

Videocon TV complaint not being attended for 5 months (Videocon) ^Open

I have a Videocon smart TV under * years warranty. It has several problems including slowness, frequent android app crash. I have launched a complaint in April ****. Technician has taken *** rs. as a service charge even if the warranty is valid...

Sep 28, 2019 by Mahesh Kolambekar

Refund of ₹1500 of subscription after discontinuing connection (Videocond2h) ^Open

Due to totally unsatisfactory service we requested discontinuing services & refund subscription. in *st week September '**....

Sep 10, 2019 by B V S BALIGA

DistvPoor Service Cheating (Dish TV) ^Closed

Due to change in Distv stellite signal change , they have stopped my tv paid channels from March *st **** and then they have stopped on March **nd ****. We have reached them and complained on March *th **** and then we have reached them some *...

Jul 13, 2020 by DileepKumar

Amount deducted (Videocon Services customer ID no ) ^Closed

Complaint number ********* still pending to be resolved. It been ** days now. First they charged me for faulty repair. Then again comlaint were raised for repair which was supposed to be free as this concern was raised within ** days of last se...

Jul 12, 2020 by Pancham Prasad

Cheating about service (Dish TV) ^Closed

Actually I have recharged for a month but after * or * days suddenly showing please subscribe the channel on every channel trying to watch ...I called to customer care they answered irresponsible to you have to buy a cable for we changed the an...

Jul 12, 2020 by K VENKATA RAMESH

Smart box not delivered fake commitment (Dish TV) ^Closed

Fake or wrong information or commitment by the staff and after that no one can talk. Too many times call to customer care. It's a harshment to the customer. Very very poor service....

Jul 11, 2020 by Pranjal rai

LED TV Reparing (Videocon) ^Closed

TV Reparing from Shop but after that it is not working properly . i tried to call him phone is showing switched off...

Jul 09, 2020 by Nishant Bajpai

Amoubt deducted (Videocon D2h) ^Closed

i have reacharged my d*h through google pay and amount was deducted from my acvount, but recharge was not successful and its showing failed ...

Jul 09, 2020 by lijithgopal

Wrong Deduction (Videocond2h) ^Closed

I live in Gorakhpur.I requested for a new remote and on **th July and person came from D*h and after tuning the remote wrongly deducted Rs *** and further asked for Rs *** and by rule of Videocon D*h only Rs *** is charged for new remote. Well,...

Jul 07, 2020 by Rishi Srivastav

Tata Sky giving false information to customer and simlly tskjng money from customers (Tata Sky DTH) ^Closed

Tata sky provided me Binge fire stick which was not working and due to the lockdown it was not collected by the mechanic nor it was installed. They charged me huge money and also amazon prime membership fee was also charged. Now the prime membe...

Jul 06, 2020 by A kamath

service are too bad (DEN) ^Closed

Since yesterday the dish is not working and only a few channels are there and with a lot of disturbance...

Jul 06, 2020 by Alok

New Smart kit not working (Dish TV) ^Closed

I bought a smart kit for dish tv. It's not working. Complained to dish tv. But they are not taking any action. Neither sending technician or change faulty kit. ...

Jul 04, 2020 by vijay Kr

Channel subscribe not showing (Dish TV) ^Closed

I have added channels on the dish tv and recharged accordingly however no new channel were added because the cost of the channel is low now they are saying for technical help and asking extra amount....

Jul 04, 2020 by Radhe shyam

Videocon tv not repair (Videocon) ^Closed

Videocon led tv pannel complaint has occurred in warranty period. . customer care send mechanic to to my house he said no spares are receiving so he cannot repair it .my complaint I'd no is Lp *************....

Jun 19, 2020 by N sridhara Rao

Balance in account yet showing insufficient balance (Videocon D2h) ^Closed

Balance sufficient in account showing last date */*/**** but no channel are in view & showing insufficient balance ...

Jun 19, 2020 by Lilendra kumar sahu

Not receiveng the call or working on the complaint (Dishtv) ^Closed

Signal not found is represented on many channels the customer care is not picking up the phone nor the dealer message is also not answerable this all is happening from past * months ...

Jun 18, 2020 by Sanjeev Mishra

DTH neither recharged nor recharge amount refunded (Tata Sky D2h) ^Closed

TV recharged on **/**/** through net banking (ac.no.xxx***)at *.**pm.Ref #IGAHVUIUU*.Bank statement as well as message in the mobile shows the transaction.Tata Sky denies of receiving the amount.Pls refund the amount immediately....

Jun 01, 2020 by Ram Chandra Mandal

Since 11 Days I am not Able to watch TV But I have Paid for Next 6 Month (Videocon D2h) ^Closed

Hi, My self sapan Kumar giri I have d*h connection with following registered mobile number. Registered mobile Number ********** Customer ID ********* If you want to talk to me please call on ********** I have requested customer ca...

Jun 01, 2020 by Sapan kumar giri

Cable TV services not resumed (Siti Digital) ^Closed

I made a payment of Rs.*** towards my cable TV services. It's been * days and the services are not being resumed, despite talking to customer care representatives several number of times....

May 14, 2020 by Upasana

Even showing 0 balance even after recharged (Videocon D2h Services ) ^Closed

I have recharged my d*h account on * may amount is deducted from my account but still showing * balance. ...

May 08, 2020 by Arvind mishra

Service not available after recharge also (Videocon Services customer ID no ) ^Closed

I have recharged my account on *th May but still services of videocon d*h are not resumed and I could not see any channel. In fact by recharge due date is **th May however, my services are suspended by videocon without any intimation. Custom...

May 07, 2020 by Sopan thube

Recharged full amount but channels are not coming (Videocon recharge) ^Closed

I had recharged account with ***Rs but since morning channels are not working and i am calling customer care in every * mins, but calls are always busy. Please start my service : Customer Id : ********* Name Dinesh Mehra...

May 07, 2020 by Kapil Kukreja