D2h Complaints
DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :
Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575
However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.
Fraud has happened (Tata Sky India) Closed
Recently I shifted from one location to another within Bangalore. I called tata sky CC that my box is not working as per the process. I requested for relocation. I cancelled the request because I didn't have the Dish and I asked the CC executiv...
May 23, 2019 by Venu
Set top box installed by independent TV not working (Independent Tv) Open
One representative of Independent TV called me to ask me that when can he install the set top box which was prebooked by me via the internet. On ** Feb ****, the representative came to my house to install the set-top box. He installed it and I ...
May 23, 2019 by Saket Sharma
Tata Sky executives and technicians are not providing support for their disrupted services (Tata Sky) Closed
Tata sky executives and technicians are not providing support for their disrupted services. Since * days (**th May ****) the complaint has been lodged but their executives give false assurances that their technician team will be visiting soon b...
May 23, 2019 by Lalatendu Pattnaik
Poor service given (Independent Tv) Closed
We have given the sufficient amount for * year for all channels still such poor service is provided. Half of the channels are not working from one month before. We request you to please correct it....
May 22, 2019 by Garvit sharma
Paid for D2H connection but not installed (Videocon D2h) Open
I applied for Videocon D*H connection online on **th May by paying Rs ****. Then I got a call from their engineer and he said I will come but I will charge more *** Rs. So I contacted customer care to get to know why there is more charge as suc...
May 22, 2019 by Sandesh Pawar
Videocon DTH harassing us (Videocon Dth Services) Closed
We have recharge Rs. *** to vide**.**ocon DTH on **.**.****. But still, the date I have not got the service. I have several times launch complain in customer care but they have given me the only time. Within ** hrs, within ** hrs your problem w...
May 21, 2019 by Sunita Prusty
No connection from past 5 days (Independant Tv Reliance digital) Open
There is no connection from the last * days. It is showing error as connection lost. After calling customer care they are saying it would be resolved in half an hour but there is no respite. * days ago they told they have noted the complaint an...
May 21, 2019 by Ankit Porwal
Money not refund by company (Airtel DTH) Open
I have four Airtel Dth TV connections at home. There is a rule of less amount on all child connections. From the month of Jan ****, Airtel is deducting the full basic amount of Rs.***/- on every connection. I called up customer service to reduc...
May 21, 2019 by Rajesh Bhatia
Videocon d2h not providing service since 20 days nor is it refunding payment (Videocon D2h) Open
My Videocon D*h service has been down since last ** days. I have lodged several complaints with their customer care and they mention multiple times that they would resolve within ** hours/** hours while it has never been resolved. Finally, bein...
May 21, 2019 by Devadatta Sahoo
Request for service engg (Videocon D2h) Closed
Very worst service for * days. I am requesting for service engg to set the dish antenna. Customer representative staff always responding like we escalate the issue it will get resolve within * working hrs. Sr. Supervisors are very arrogant. The...
May 20, 2019 by Niranjan Nahak
Unable to watch Tatasky since 20 days no action taken yet (Tata Sky) Open
I am unable to get a network in my tata sky connection. I raised an issue since the *th of May. They promised it will be resolved and technicians will resolve within **-** hrs. Since then I have been calling them daily and I am mentally harasse...
May 20, 2019 by Prasanjeet Lenka
Service not provided (Videocon D2h Services ) Open
Complain raised with Videocon D*h for getting no signal on **th May. As per customer care, it should be solved within ** hrs. After ** hrs when called back it was told ** hrs. Then again called after ** hrs still no response from the team other...
May 20, 2019 by Satyasanjibani Routray
Deficiency of D2H service (Independent Tv) Open
I have taken *-year subscription offer from Independent TV promising over *** channels. But now I am unable to enjoy the services as almost **% of the channels are removed by the company citing technical problem or Trai Guidelines. Firstly Star...
May 20, 2019 by ANISH KUMAR
Recharge not shown (Videocon D2h) Closed
I have done the payment via Paytm on ** May ****. Still, on ** May ****, my recharge is not shown in my account although Paytm is showing payment done. Also, the customer care service is not doing anything to resolve it....
May 19, 2019 by Brijesh kumar
Advance payment cable shut down many times their package is showing very less (Den Cable) Closed
Our Den cable operator is charging the full amount in advance. The whole month the connectivity is poor, no one picks the phone for hours if they do pick up they take a lot of time in rectifying the mistake and say poor manpower. Earlier we wer...
May 19, 2019 by Kalpana Saxena
Charged extra amount (Icc Network) Closed
With reference to TRAI channel selection basis, I had selected the channel and paid the amount accordingly. However, from last month Laxmi cable started collecting extra RS **/- stating government has increased the amount of channel from last ...
May 19, 2019 by Rajiv
Unresolved technical issue (Dish TV) Open
I had registered a complaint on *th May **** with Dish TV regarding a technical issue that caused my TV connection/signal to intermittently blink. The signal was cut off for *-* seconds once every ** seconds. Whatever I was trying to watch was ...
May 18, 2019 by Vamshidhar Reddy R
Videocon D2h is not refunding my money even after 15 days (Videocon D2h) Open
They are not refunding money and doing unnecessary harassment. I have done recharge through my credit card and it got failed when I request them for a refund they are simply harassing. I have raised complaint id two times as follows ********* o...
May 18, 2019 by Biswajit samal
Harassing customer by giving false commitment (Airtel DTH) Closed
I have an airtel Dth connection. I am not getting a signal and complained about it since **th May. Its a severe cyclone occurred here in Bhubaneswar on *rd May due to which it happened. I called them several times and also mailed them several t...
May 18, 2019 by MANOJ KUMAR PATI
Videocon D2h signal not found (Videocon D2h) Open
From **th May ****, my d*h connection is not working and its display only signal not found the message. I call d*h customer care on the same day and ask for assistance they said within ** hr engineer will visit my location and will solve the is...
May 18, 2019 by Rajendra natha bhalekar
