D2h Complaints
DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :
Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575
However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.
Complaint not solved from last 2 months (Independent Tv) Closed
I am not able to see any channels. I called customer care * months back and still, they have not resolved this issue. Its showing Tuner is locked. I explained each and everything to Independent TV customer care and they said we will send our te...
May 15, 2019 by Anup GOEL
Cheating the consumers (Independent Tv) Closed
Independent tv cheated its consumer by keeping up the promise made while booking the connection. Promised to provide ***+ HD channels and ***+ sd channels for the year. Now forget about the channels service is stopped channel stops and plays f...
May 14, 2019 by Mahesh H
Tv not working (Independent Tv) Open
For the last week, the channel is stopping at intervals every second and if I am not satisfied then I will also face a case of mental harassment along with fraud against the company. I did not get scratched in court....
May 14, 2019 by Sapan mittal
Customer care not responding channels hang after every 2 seconds (Independent Tv) Closed
All TV channels hang after every * seconds. I m unable to reach customer care number from the past * days. All HD and English channels went from **th Jan ****. Can anyone help how to reach independent tv?...
May 14, 2019 by Himanshu Chauhan
Recharge not done (Airtel DTH) Closed
Refer account no **********-***. Recharge was done twice for Rs. ***/-. Initially, the additional account was separate. The secondary account is not in use for months together but during last two recharges of ***/- charges of secondary connecti...
May 13, 2019 by LOKESH VARSHNEY
Dth done fraud (Independent Tv) Closed
I purchased a package for Rs. ****+*** free all paid and HD channels for *st one year. Thereafter all free channels up to * yrs. I did the installation in Dec'** but they started reducing all paid channels now many free channels coming as of no...
May 13, 2019 by Shekhar
Poor service provided (Airtel DTH) Open
I have registered a complaint about Airtel DTH after cyclone Fani in Bhubaneswar on *th May-**** to repair my Antenna. I used to call them *-* times everyday to resolve the issue. Every time customer care is saying the technician will come with...
May 13, 2019 by PRASANT
Incomplete service done (Independent Tv) Open
Independent tv promised to provide the HD and non-HD channels at the time of payment. Everything was in the beginning but after some time I am not able to view most of the channels. There has been no reply from the company regarding this inconv...
May 13, 2019 by Mahesh Kumar
Cancellation and refund not done (Independant Tv Reliance digital) Open
In Nov **** I opted for independent tv installation and paid **** online. They failed to provide installation and we requested for the cancellation. We received a mail from them and they informed us that they have initiated the refund. This ref...
May 12, 2019 by Bapuji
Poor and irritating service (Independent Tv) Closed
Since the registration, until today independent tv is a source of irritation and height of poor services. It took nearly one year to the installation after registration. During this period the summer vacation of my children was exhausted withou...
May 12, 2019 by Rajiv kulkarni
Cheating by the company (Videocon D2h) Open
Videocon Customer ID: ******** I wish to bring to your attention a clear case of cheating by Videocon D*h. I hereby recite the sequence of events where the company has cheated me of Rs.****/- and have denied refund on flimsy ground. I would gre...
May 11, 2019 by PRADEEP P
Service deficiency done (Dish TV) Open
My dish TV VC no:************. Since * days I have given a complaint on dated *th May ****. Without any proper acknowledge they have closed my complaint and again I have raised my complaint on **th May **** but still, no one addressed my issue ...
May 11, 2019 by K Naresh
Not got channel as per package (Independent Tv) Closed
I had bought a 'Freedom' package in which I am able to view all channel for next year. At start time I able to view all channel but after a month from March, all channel prime channel is off to view. Then after in between last month 'Star Netwo...
May 11, 2019 by Shubham
TV not working (Independant Tv Reliance digital) Closed
My independent TV channels are not working for * days getting an error and tried contacting customer care but not able to reach. Please help to refund the amount what we have paid....
May 10, 2019 by Raghavendra
Unable to watch tv even after full payment (Independent Tv) Closed
I purchased an independent tv connection in ₹**** couple of month ago. I was told that I will be able to enjoy all the channels for one year but soon after all the English Channel and HD channel were lost. I registered a complaint and was tol...
May 10, 2019 by Sameer Raizada
Old set top box given (Tata Sky) Closed
Mene tata sky ka naya set-top box liya tha. ** days ke baad usme thodi se gadbadi ayi. Vo ishe le gye aur unhone kha ki ham us jesa hi apko set-top box denge lekin unhone old set-top box de diya. Mene unko bahut bar kha lekin vo meri help nhi k...
May 10, 2019 by CHANDAN GUPTA
Worst customer support (Videocon D2h) Open
I have relocated from Hyderabad to Bangalore. I am using videocon for more than * years. Relocation charges Rs. ***/- collected by installation engineer as well as the amount deducted from the account. I have called customer care for more than ...
May 10, 2019 by Shahul
Cheated the customer (Videocon D2h) Open
I have raised a request to relocate my D*h from Chandanagar to Ameenpur in Hyderabad on *th May. First, they said within ** hours issue will get resolved. But May *th one person called me they said we will do it after that one person came deins...
May 10, 2019 by Veeresh Puchakayala
Channels are getting freeze (Independent Tv Reliance) Open
I have an independent tv connection in the month of October ****. And now it had stopped working. No one in customer support is listening to any complaint. They are not responding....
May 10, 2019 by Rohit Anand
Not received any information regarding installation (Independent Tv) Closed
My booking id is R*********. Not yet received any information regarding installation. I was already booked through online at **-**-**. I am searching agency here can't find the proper address. After this, I raised the complaint against the inst...
May 10, 2019 by Chethan
