D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

Ignoring relocation requests (Videocond2h) ^Open

I have been requesting videocond*h customer care from last ** days. I have almost given * complaints regarding my relocation. They simply say that we have launched a request and tomorrow our engineers will contact you. Two three times they cont...

May 23, 2019 by Pritish Kumar Pradhan

Set top box installed by independent TV not working (Independent Tv) ^Open

One representative of Independent TV called me to ask me that when can he install the set top box which was prebooked by me via the internet. On ** Feb ****, the representative came to my house to install the set-top box. He installed it and I ...

May 23, 2019 by Saket Sharma

Paid for D2H connection but not installed (Videocon D2h) ^Open

I applied for Videocon D*H connection online on **th May by paying Rs ****. Then I got a call from their engineer and he said I will come but I will charge more *** Rs. So I contacted customer care to get to know why there is more charge as suc...

May 22, 2019 by Sandesh Pawar

No connection from past 5 days (Independant Tv Reliance digital) ^Open

There is no connection from the last * days. It is showing error as connection lost. After calling customer care they are saying it would be resolved in half an hour but there is no respite. * days ago they told they have noted the complaint an...

May 21, 2019 by Ankit Porwal

Money not refund by company (Airtel DTH) ^Open

I have four Airtel Dth TV connections at home. There is a rule of less amount on all child connections. From the month of Jan ****, Airtel is deducting the full basic amount of Rs.***/- on every connection. I called up customer service to reduc...

May 21, 2019 by Rajesh Bhatia

Videocon d2h not providing service since 20 days nor is it refunding payment (Videocon D2h) ^Open

My Videocon D*h service has been down since last ** days. I have lodged several complaints with their customer care and they mention multiple times that they would resolve within ** hours/** hours while it has never been resolved. Finally, bein...

May 21, 2019 by Devadatta Sahoo

Unable to watch Tatasky since 20 days no action taken yet (Tata Sky) ^Open

I am unable to get a network in my tata sky connection. I raised an issue since the *th of May. They promised it will be resolved and technicians will resolve within **-** hrs. Since then I have been calling them daily and I am mentally harasse...

May 20, 2019 by Prasanjeet Lenka

Service not provided (Videocon D2h Services ) ^Open

Complain raised with Videocon D*h for getting no signal on **th May. As per customer care, it should be solved within ** hrs. After ** hrs when called back it was told ** hrs. Then again called after ** hrs still no response from the team other...

May 20, 2019 by Satyasanjibani Routray

Deficiency of D2H service (Independent Tv) ^Open

I have taken *-year subscription offer from Independent TV promising over *** channels. But now I am unable to enjoy the services as almost **% of the channels are removed by the company citing technical problem or Trai Guidelines. Firstly Star...

May 20, 2019 by ANISH KUMAR

Unresolved technical issue (Dish TV) ^Open

I had registered a complaint on *th May **** with Dish TV regarding a technical issue that caused my TV connection/signal to intermittently blink. The signal was cut off for *-* seconds once every ** seconds. Whatever I was trying to watch was ...

May 18, 2019 by Vamshidhar Reddy R

Videocon D2h is not refunding my money even after 15 days (Videocon D2h) ^Open

They are not refunding money and doing unnecessary harassment. I have done recharge through my credit card and it got failed when I request them for a refund they are simply harassing. I have raised complaint id two times as follows ********* o...

May 18, 2019 by Biswajit samal

Videocon D2h signal not found (Videocon D2h) ^Open

From **th May ****, my d*h connection is not working and its display only signal not found the message. I call d*h customer care on the same day and ask for assistance they said within ** hr engineer will visit my location and will solve the is...

May 18, 2019 by Rajendra natha bhalekar

Dishtv not recharged amount already paid in before 4days (Dish TV) ^Open

My dishtv recharged already. But dishtv company not update my account. I am speaking to customer care. But they do not update my account and not return my money. No any reply in dishtv company. So please take action immediately. From the past t...

May 18, 2019 by AP Raj Kumar

Not getting DTH (Sri ragavendra cable and dish unit) ^Open

I am from Tamil Nadu. In my hometown only * channels coming in our cable that too for a month no channels coming. I ordered for DTH * months back, call up for complaints they speaking harshly and not responding properly. Trying for toll-free n...

May 18, 2019 by Tamil aruvi

Unable to add remove channels (Bhaskar Cable Network) ^Open

I m not able to add or remove channels. My cable operator is not adding or removing channels. They are proving *** FTA of their choice and on choosing ala carte basis on channels they are charging ** Rs. I am constantly calling him and he is sa...

May 16, 2019 by Prashu Jain

Dish TV not recharged (Dish TV) ^Open

I recharge my Dishtv subscriber. But not update my tv accounts. Already three days left. Dishtv customer care not updated my account. They only tell me immediately update. But not update my tv account till date. So please take action. ...

May 16, 2019 by AP Raj Kumar

Tv not working (Independent Tv) ^Open

For the last week, the channel is stopping at intervals every second and if I am not satisfied then I will also face a case of mental harassment along with fraud against the company. I did not get scratched in court....

May 14, 2019 by Sapan mittal

Poor service provided (Airtel DTH) ^Open

I have registered a complaint about Airtel DTH after cyclone Fani in Bhubaneswar on *th May-**** to repair my Antenna. I used to call them *-* times everyday to resolve the issue. Every time customer care is saying the technician will come with...

May 13, 2019 by PRASANT

Incomplete service done (Independent Tv) ^Open

Independent tv promised to provide the HD and non-HD channels at the time of payment. Everything was in the beginning but after some time I am not able to view most of the channels. There has been no reply from the company regarding this inconv...

May 13, 2019 by Mahesh Kumar

Cancellation and refund not done (Independant Tv Reliance digital) ^Open

In Nov **** I opted for independent tv installation and paid **** online. They failed to provide installation and we requested for the cancellation. We received a mail from them and they informed us that they have initiated the refund. This ref...

May 12, 2019 by Bapuji

Channels are not coming (Independent Tv) ^Closed

My channel not coming from *-week. Also, the company don't respond. Please help....

May 10, 2019 by Yash Gupta

Bad interrupted transmission (Independent Tv) ^Closed

Most channels are deactivated for a long time as of now all Zee network channels are not working. Rest all channels are a pause and play after every ** seconds which is really bad service. Imagine how can one sèe TV in breaks? This is really f...

May 09, 2019 by Ashish Pansare

Breach of contract (Independent d2h) ^Closed

None of the TV channels is coming from * days. The customer service number is not reachable and the distributor has changed his number in the Mysore region. I want to file a case against them in consumer forum and recover the losses I incurred....

May 09, 2019 by Pramod Kumar

Hanging problem occurring (Independent Tv) ^Closed

Facing regular issues with Independent TV services. Earlier there were issues related to channels availability and now this hanging problem which is very frustrating. Customer care number is always busy and there is no provision of call back. I...

May 09, 2019 by PRINCE GANDHI

DTH service not as promised (Independent Tv) ^Closed

They have promised to broadcast all the channels and HD channels for one year free after installation. Now many channels including HD channels stopped without any reason. Broadcast of running channels also not coming. No one taking calls on th...

May 09, 2019 by Sunil Kumar Gupta

Worst service given (Independent d2h) ^Closed

Since the last * days, I am not able to see any kind of channels on Independent d*h service. They have promised a lot before selling their products but since I have bought this product. I couldn't see any of the promises they kept. I am going t...

May 09, 2019 by Dhaval

Signal goes continues on and off in every 10 sec (Independent Tv) ^Closed

I am not able to watch any channel on the TV. In every ** sec, the screens are getting frozen. Tried calling cc but not responding. Also gave missed call number still didn't receive any call. Feel like the company is fake all the HD channels s...

May 09, 2019 by Anonymos

Issue in the service (Independent Tv) ^Closed

This is poor service third class Dth service provider. So don't purchase from this. There is the hanging problem from last * days....

May 09, 2019 by K venkatesha

D2h not working (Independent Tv) ^Closed

I purchase independent TV but it is not working after * month. Please help....

May 09, 2019 by Surajit Chatterjee

Fraud by the Dth (Independent Tv) ^Closed

I got independent tv fitted and all the channels are getting hanged in ** sec of broadcasting. Also, the Zee channels are not appearing due to which we are not able to enjoy the service that we have paid for. The company always keeps false prom...

May 09, 2019 by Jigar

SD channels started decreasing (Independent Tv) ^Closed

Every channel freezes for every ** seconds and resumes after ** sec. HD channels stopped long ago. The number of SD channels started decreasing from months. Whatever channels still coming to their count is going down. Zero customer service. I h...

May 09, 2019 by Prakash karande

Installation not done (Independent Tv Reliance) ^Closed

In March **** I had applied for two connection. After the regular advertisement in the newspaper, I had paid the amount through my credit card. I had received mail and they ask for * week time for installation and after * weeks I called them th...

May 09, 2019 by Himanshu Rawat

Channels are interrupted (Independent Tv) ^Closed

We have Independent tv connection on our tv. In the starting company said that the channels will be free for one year and all the channels will be available but now after a few months more than half are missing and except it, all channels start...

May 09, 2019 by Deepshikha

Picture freezes in every 15 sec (Independent Tv) ^Closed

Picture and sound freeze after every * to** sec. Customer care never connects what to do. Total waste of money....

May 08, 2019 by Jitendra rathi

Problem in TV (Independent Tv) ^Closed

Mujhe independent tv ne preshan kr rkha hai. Customer care Wale bhi thik dangh se problem nhi sunte. Please help....

May 08, 2019 by Anil kumar

Service not given (Independent Tv) ^Closed

May 08, 2019 by Rajeesh T K

Package not given (Independent Tv) ^Closed

May 08, 2019 by Sleep singh

Package not completed (DEN Networks) ^Closed

I have paid Rs. *** for the pack on **-*-****. They interrupt connection on **-*-****. Please help....

May 08, 2019 by J p

Hanging problem in TV (Independent Tv) ^Closed

May 08, 2019 by Rahul Garg

Services not provided (Independent Tv) ^Closed

Channel stopping after every ** second and company is not even answering calls and complaints. ...

May 08, 2019 by Vansh Singla