D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

No connection from past 5 days (Independant Tv Reliance digital) ^Open

There is no connection from the last * days. It is showing error as connection lost. After calling customer care they are saying it would be resolved in half an hour but there is no respite. * days ago they told they have noted the complaint an...

May 21, 2019 by Ankit Porwal

Money not refund by company (Airtel DTH) ^Open

I have four Airtel Dth TV connections at home. There is a rule of less amount on all child connections. From the month of Jan ****, Airtel is deducting the full basic amount of Rs.***/- on every connection. I called up customer service to reduc...

May 21, 2019 by Rajesh Bhatia

Videocon d2h not providing service since 20 days nor is it refunding payment (Videocon D2h) ^Open

My Videocon D*h service has been down since last ** days. I have lodged several complaints with their customer care and they mention multiple times that they would resolve within ** hours/** hours while it has never been resolved. Finally, bein...

May 21, 2019 by Devadatta Sahoo

Unable to watch Tatasky since 20 days no action taken yet (Tata Sky) ^Open

I am unable to get a network in my tata sky connection. I raised an issue since the *th of May. They promised it will be resolved and technicians will resolve within **-** hrs. Since then I have been calling them daily and I am mentally harasse...

May 20, 2019 by Prasanjeet Lenka

Service not provided (Videocon D2h Services ) ^Open

Complain raised with Videocon D*h for getting no signal on **th May. As per customer care, it should be solved within ** hrs. After ** hrs when called back it was told ** hrs. Then again called after ** hrs still no response from the team other...

May 20, 2019 by Satyasanjibani Routray

Deficiency of D2H service (Independent Tv) ^Open

I have taken *-year subscription offer from Independent TV promising over *** channels. But now I am unable to enjoy the services as almost **% of the channels are removed by the company citing technical problem or Trai Guidelines. Firstly Star...

May 20, 2019 by ANISH KUMAR

Unresolved technical issue (Dish TV) ^Open

I had registered a complaint on *th May **** with Dish TV regarding a technical issue that caused my TV connection/signal to intermittently blink. The signal was cut off for *-* seconds once every ** seconds. Whatever I was trying to watch was ...

May 18, 2019 by Vamshidhar Reddy R

Videocon D2h is not refunding my money even after 15 days (Videocon D2h) ^Open

They are not refunding money and doing unnecessary harassment. I have done recharge through my credit card and it got failed when I request them for a refund they are simply harassing. I have raised complaint id two times as follows ********* o...

May 18, 2019 by Biswajit samal

Videocon D2h signal not found (Videocon D2h) ^Open

From **th May ****, my d*h connection is not working and its display only signal not found the message. I call d*h customer care on the same day and ask for assistance they said within ** hr engineer will visit my location and will solve the is...

May 18, 2019 by Rajendra natha bhalekar

Dishtv not recharged amount already paid in before 4days (Dish TV) ^Open

My dishtv recharged already. But dishtv company not update my account. I am speaking to customer care. But they do not update my account and not return my money. No any reply in dishtv company. So please take action immediately. From the past t...

May 18, 2019 by AP Raj Kumar

Not getting DTH (Sri ragavendra cable and dish unit) ^Open

I am from Tamil Nadu. In my hometown only * channels coming in our cable that too for a month no channels coming. I ordered for DTH * months back, call up for complaints they speaking harshly and not responding properly. Trying for toll-free n...

May 18, 2019 by Tamil aruvi

Unable to add remove channels (Bhaskar Cable Network) ^Open

I m not able to add or remove channels. My cable operator is not adding or removing channels. They are proving *** FTA of their choice and on choosing ala carte basis on channels they are charging ** Rs. I am constantly calling him and he is sa...

May 16, 2019 by Prashu Jain

Dish TV not recharged (Dish TV) ^Open

I recharge my Dishtv subscriber. But not update my tv accounts. Already three days left. Dishtv customer care not updated my account. They only tell me immediately update. But not update my tv account till date. So please take action. ...

May 16, 2019 by AP Raj Kumar

Tv not working (Independent Tv) ^Open

For the last week, the channel is stopping at intervals every second and if I am not satisfied then I will also face a case of mental harassment along with fraud against the company. I did not get scratched in court....

May 14, 2019 by Sapan mittal

Poor service provided (Airtel DTH) ^Open

I have registered a complaint about Airtel DTH after cyclone Fani in Bhubaneswar on *th May-**** to repair my Antenna. I used to call them *-* times everyday to resolve the issue. Every time customer care is saying the technician will come with...

May 13, 2019 by PRASANT

Incomplete service done (Independent Tv) ^Open

Independent tv promised to provide the HD and non-HD channels at the time of payment. Everything was in the beginning but after some time I am not able to view most of the channels. There has been no reply from the company regarding this inconv...

May 13, 2019 by Mahesh Kumar

Cancellation and refund not done (Independant Tv Reliance digital) ^Open

In Nov **** I opted for independent tv installation and paid **** online. They failed to provide installation and we requested for the cancellation. We received a mail from them and they informed us that they have initiated the refund. This ref...

May 12, 2019 by Bapuji

Cheating by the company (Videocon D2h) ^Open

Videocon Customer ID: ******** I wish to bring to your attention a clear case of cheating by Videocon D*h. I hereby recite the sequence of events where the company has cheated me of Rs.****/- and have denied refund on flimsy ground. I would gre...

May 11, 2019 by PRADEEP P

Service deficiency done (Dish TV) ^Open

My dish TV VC no:************. Since * days I have given a complaint on dated *th May ****. Without any proper acknowledge they have closed my complaint and again I have raised my complaint on **th May **** but still, no one addressed my issue ...

May 11, 2019 by K Naresh

Worst customer support (Videocon D2h) ^Open

I have relocated from Hyderabad to Bangalore. I am using videocon for more than * years. Relocation charges Rs. ***/- collected by installation engineer as well as the amount deducted from the account. I have called customer care for more than ...

May 10, 2019 by Shahul

Channels get freezing (Independent Tv) ^Closed

The set top box shows video for approximately ** seconds and then freezes for about ** seconds. The same issue is there with every channel. The customer service number is either unreachable or disconnects. I need a refund. ...

May 08, 2019 by Sonu Sivan

Freezing problem in channels (Independent Tv) ^Closed

The screen shows for ** seconds and it gets stucks for about ** seconds and this problem is with every channel. Please solve this asap....

May 08, 2019 by Anjali Gupta

Channel freezing in every 10 second (Independent Tv) ^Closed

Channels freezing in every ** seconds. This issue raised from the last * days and company customer care not responding. Complain mail drop but no reply from them. Do the needful. ...

May 08, 2019 by MADAN PARMAR

Services not provided (Independent Tv) ^Closed

At the time of selling the product to us, we have been told that all the channels as per our plan will be provided except HD channels. But suddenly they have stopped providing Discovery channels and English Movie Channels which were active in t...

May 08, 2019 by Shekhar

SD channels started decreasing (Independent Tv) ^Closed

Every channel freezes for every ** seconds and resumes after ** sec. HD channels stopped long ago. The number of SD channels started decreasing from months. Whatever channels still coming to their count is going down. Zero customer service. I h...

May 08, 2019 by Naresh

TV channel freezes (Independent tv cable) ^Closed

The TV shows video for ** seconds and then freezes for about ** seconds. The same issue is there with every channel. The customer service number is either unreachable or disconnects after about ** minutes on hold. Please help me in solving thi...

May 08, 2019 by Vijay Reddy

Low signal strength (Tatasky) ^Closed

I am having multi tv connection of tata sky. From the last several years I am availing its timely services but this time it is not up to the mark. Our television is not receiving an accurate signal from the last two weeks. I am complaining abou...

May 07, 2019 by Bharati Pathak

More than 50% channels are cut from my package (Independent Tv) ^Closed

Many time complaint raised to customer service but not rectified and not suitable reply as I want. My problem is that more than **% of the channel is cut without any query as I purchase all channels are given in smoothly with all HD channels. N...

May 07, 2019 by Chittaranjan padhi

No signals and channels are not working (Independent Tv) ^Closed

I purchased independent set-top box * months back and paid **** for *-year subscription. But since **/*/**** and after trai policy changes many channels got disappeared. Now on * May ****, all signals lost and no channels are working. Tried to ...

May 07, 2019 by Pravin Yadav

Channels are freezing (Independant Tv) ^Closed

All channels are freezing not able to watch TV for ** minutes. Even customer service toll-free number is not working....

May 07, 2019 by Manjesh N

Picture hanging problem in the TV (Independent Tv) ^Closed

From past * months, we are facing a picture hanging problem. I called up so many times to toll-free number but problem not solved. Please take necessary steps against the problem....

May 07, 2019 by Ravi gupta

Picture hanging problem in TV from past 2 months (Independent Tv) ^Closed

Past * months we are facing picture hanging problem. I called up so many times to toll-free number but problem not solved. Please take necessary steps against the problem....

May 07, 2019 by Ram Gopal

Channels not coming (Independent Tv) ^Closed

It has been so many days that the Star channels of Independent TV have been closed. Well, the main issue along with this is that few other channels are also not showing which are basic channels and the channels which are being shown stuck up i...

May 07, 2019 by Vinay Najkani

Unresponsive behaviour by the company (Independent Tv) ^Closed

I had booked this Independent TV while they showed an advertisement in newspapers. Six months after payment, they finally installed in December. In Feb everything stopped working. I have tried calling their customer care on all possible number...

May 06, 2019 by Sandeep Khandelwal

Channels are stopped continuously (Independent Tv) ^Closed

Today all channels are continuously stopping and bad network. And some channels are not showing....

May 06, 2019 by Deeksha

Not able to see any channel as tuner is locked (Independent Tv) ^Closed

I am not able to see any channels. I called customer care *month back and still, they have not resolved this issue. Its showing Tuner is locked. I explained each and everything to Independent TV customer care and they said we will send our team...

May 06, 2019 by Sanjay Mathur

Channel not running properly (Independent Tv) ^Closed

Channel not properly responding and every channel run and stop the screen and then start a few minutes. Please solve the problems. ...

May 06, 2019 by ANAND Rao

Third class service provided (Independent Tv) ^Closed

I had bought their plan on December *rd, but they installed after more than a month and that too after repetitive reminders and calls. After TRAI's new rules, they started rolling out channels, so first, they removed HD channels, and then this ...

May 06, 2019 by Vikas

Services not given (Independent Tv) ^Closed

Independent tv services are very bad. I am complaining from last * week due to set-top box error. But no response from the company. Company change my pack without my information, customer care not working, no one resolves my problem. ...

May 06, 2019 by Vikas chauhan

Deficient service by cable operator (Indisind Media & Communications Ltd) ^Closed

Providing un-satisfactory & in-adequate cable service and subjecting customers to mental trauma despite levying handsome charges. We are customers of IN CABLE network cable services operated by IndusInd Media & Communications Ltd. I have two s...

May 06, 2019 by R. RAMESH NAIDU