D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

Non resumption of services by DTH provider (Dish TV) ^Open

Complaint lodged with DishTv that channels are not coming with error code *** on May **, ****. Company's service team assured that complaint will be resolved within ** hours. Subsequently, escalations were done after * days that the complaint i...

Jun 10, 2019 by Manas Ranjan Pani

TPTL package is not updating after calling many times (TPTL) ^Open

I am having tptl dish connection. I requested them to update the package plan. It's more than * days and still, they did not update my plan. I have called them multiple time. Every time they promised to complete it in * or * hours but all in va...

Jun 07, 2019 by Prafull kumar gupta

Independent tv not working since February (Independent Tv) ^Open

I would like to bring you in the notice that I have one Independent tv connection with customer id: ********** activated near December. I have a problem with hardware from starting. I have complaint same to the person who comes to install it bu...

Jun 06, 2019 by Rajinder

Dish TV set top box not working (Dish TV) ^Open

I have a Dish TV HD connection with no ***********. My set-top box is not working since **rd May **. Initially, I thought it was a remote problem I changed the batteries and checked it was working fine. I went to the local Dish TV sales dealer ...

Jun 05, 2019 by Naresh Chandra

Payed online and services not delivered (Tata Sky India) ^Open

I booked connection on *rd June from website online. The money got debited and till today I have not received any response from Tata Sky till date. Their telecallers pester me for this new connection and when I am looking to find where did my m...

Jun 05, 2019 by Vivek Vishal

Amount has been deducted from my D2H account (Videocon D2h) ^Open

Without my notice Rs. *** has been deducted from my D*H account towards engineer service though the engineer has not visited. When I ask to revert the amount to my account, they are always kept on going creating a new ticket and ignore the olde...

Jun 04, 2019 by Ramulu S

Cable operator is charging more than the fixed amount (Gtpl Set Top Box) ^Open

These people at shakti cable charge us more than the maximum amount for a channel like the Sony pack is available for rupees ** and these people charge around ** - *** rupees. Not even giving all channels. The amount is given to cable operators...

Jun 04, 2019 by Prakhar Dubey

D2h worst service (Videocon D2h Services ) ^Open

Videocon service is worst. Last one week there not installed setup box. They are also not giving proper service. They not allowed to go with other service providers. Just keep the amount with them struggle the customer. Please take serious acti...

Jun 04, 2019 by Raghavendra

Setup box not loading (Videocon D2h) ^Open

I have an issue regarding the d*h company that the setup box loads until ***% and stops showing the home page. This problem is around * to * days and we couldn't get any response from the company. We have * connections in our family and the oth...

Jun 02, 2019 by Poojith goud

Refund is not received (Dish TV) ^Open

Payment is not received. Two months passed. Google pay tell me bill desk refund your payment. But payment is not received. I share bank statement much time. But Google pay not to help me. ...

May 28, 2019 by Parveen

Signal not available (Videocon D2h) ^Open

Last * days there is no signal in my set of box. Daily I call customer care service. But there are no benefits. They said after * hours the problem will solve. Before * weeks one signal problem is found. I informed the customer care. After ** h...

May 27, 2019 by Varghese Mathai

Independent TV not working (Independent Tv) ^Open

I have installed Independent tv on *st Jan **** after * months not a single channel is showing in my Tv from last month. It shows Error-* E-** filter is not enough. I have tried to contact their customer care but they did not receive my call fo...

May 26, 2019 by Darshit Bhaliya

D2H no signal for 5 days (Videocon D2h) ^Open

My Videocon d*h does not have a signal for the past * days. Repeated calls every day assuring that a technician will visit in *hrs/**hrs. Not a single call so far....

May 25, 2019 by Sundeep

D2h services not provided (Videocon D2h Services ) ^Open

D*h cable was not working and I have registered a complaint with customer care of Videocon d*h for * times in ** days and every time they tell your issue will be resolved in * working hours but even after ** days, the issue is not resolved. Wh...

May 25, 2019 by Bassanagowda

Videocon D2H service disturbed after cyclone (Videocon) ^Open

After the cyclone, there is no signal on my TV. I complain at Videocon customer care twice but they were not attending it. They were closing the call without resolving it. Every time they were told that our technicians will attend it but till d...

May 24, 2019 by Baniputta Panda

Videocon D2H Set top box not working (Videocon D2h) ^Open

I have been using Videocon d*h from one year. Now I feel regret with services. My customer id *********. It is been ** days, ** complaints I filed. But the issue is not resolved. One engineer has come and changed set box and remote, taken money...

May 24, 2019 by Raghu P

Channels not working (Independent Tv) ^Open

We took the Independent Tv connection by paying the annual amount we were supposed to enjoy all the channels. Surprisingly it just worked for *months after that all the channels stopped working no reply from wonderful customer care. My time mon...

May 23, 2019 by Menu

Videocon dth signal problem (Videocon D2h) ^Open

After several complaints with Videocon customer care, they are not solving my DTH signal problem since last ** days. Complain No: ********* Date of complain **.**.**** my customer ID: ********...

May 23, 2019 by SUNITA PRUSTY

Ignoring relocation requests (Videocond2h) ^Open

I have been requesting videocond*h customer care from last ** days. I have almost given * complaints regarding my relocation. They simply say that we have launched a request and tomorrow our engineers will contact you. Two three times they cont...

May 23, 2019 by Pritish Kumar Pradhan

Set top box installed by independent TV not working (Independent Tv) ^Open

One representative of Independent TV called me to ask me that when can he install the set top box which was prebooked by me via the internet. On ** Feb ****, the representative came to my house to install the set-top box. He installed it and I ...

May 23, 2019 by Saket Sharma

Recharge not shown (Videocon D2h) ^Closed

I have done the payment via Paytm on ** May ****. Still, on ** May ****, my recharge is not shown in my account although Paytm is showing payment done. Also, the customer care service is not doing anything to resolve it....

May 19, 2019 by Brijesh kumar

Advance payment cable shut down many times their package is showing very less (Den Cable) ^Closed

Our Den cable operator is charging the full amount in advance. The whole month the connectivity is poor, no one picks the phone for hours if they do pick up they take a lot of time in rectifying the mistake and say poor manpower. Earlier we wer...

May 19, 2019 by Kalpana Saxena

Charged extra amount (Icc Network) ^Closed

With reference to TRAI channel selection basis, I had selected the channel and paid the amount accordingly. However, from last month Laxmi cable started collecting extra RS **/- stating government has increased the amount of channel from last ...

May 19, 2019 by Rajiv

Harassing customer by giving false commitment (Airtel DTH) ^Closed

I have an airtel Dth connection. I am not getting a signal and complained about it since **th May. Its a severe cyclone occurred here in Bhubaneswar on *rd May due to which it happened. I called them several times and also mailed them several t...

May 18, 2019 by MANOJ KUMAR PATI

Delaying in refunding additionally deducted relocation charges for D2H unit (Videocon D2h) ^Closed

I have relocated from Pune to Aurangabad on **-Mar-**. Relocation charges Rs. ***/- collected by installation engineer at the time of removing the unit from my earlier location (Pune) as well as the Rs. *** deducted by Videocon d*h from my d*h ...

May 17, 2019 by PARAG HADKE

Channels are not showing properly (Independent Tv) ^Closed

I bought connection of Independent Tv under scheme all channels including HD free for one year and FTA channels for five years. However just a month after that, they stopped showing HD channels citing TRAI regulations and now even the SD channe...

May 17, 2019 by Hemant pathak

Not giving service properly (Malnad cable company) ^Closed

Our local cable operator who is having an agency of den cable network after new rule got applied from TRAI couples of the month he has not to visit the customer's place. After doing too many calls then he finally comes to my place and does the ...

May 16, 2019 by Ganesh kotian

Issues in service (Airtel DTH) ^Closed

I request for disconnection of Dth. They offered me some offer then I said to continue service but it's not fulfilled. So I am very frustrated. Please help....

May 15, 2019 by Viswas

Complaint not solved from last 2 months (Independent Tv) ^Closed

I am not able to see any channels. I called customer care * months back and still, they have not resolved this issue. Its showing Tuner is locked. I explained each and everything to Independent TV customer care and they said we will send our te...

May 15, 2019 by Anup GOEL

Cheating the consumers (Independent Tv) ^Closed

Independent tv cheated its consumer by keeping up the promise made while booking the connection. Promised to provide ***+ HD channels and ***+ sd channels for the year. Now forget about the channels service is stopped channel stops and plays f...

May 14, 2019 by Mahesh H

Customer care not responding channels hang after every 2 seconds (Independent Tv) ^Closed

All TV channels hang after every * seconds. I m unable to reach customer care number from the past * days. All HD and English channels went from **th Jan ****. Can anyone help how to reach independent tv?...

May 14, 2019 by Himanshu Chauhan

Recharge not done (Airtel DTH) ^Closed

Refer account no **********-***. Recharge was done twice for Rs. ***/-. Initially, the additional account was separate. The secondary account is not in use for months together but during last two recharges of ***/- charges of secondary connecti...

May 13, 2019 by LOKESH VARSHNEY

Dth done fraud (Independent Tv) ^Closed

I purchased a package for Rs. ****+*** free all paid and HD channels for *st one year. Thereafter all free channels up to * yrs. I did the installation in Dec'** but they started reducing all paid channels now many free channels coming as of no...

May 13, 2019 by Shekhar

Poor and irritating service (Independent Tv) ^Closed

Since the registration, until today independent tv is a source of irritation and height of poor services. It took nearly one year to the installation after registration. During this period the summer vacation of my children was exhausted withou...

May 12, 2019 by Rajiv kulkarni

Not got channel as per package (Independent Tv) ^Closed

I had bought a 'Freedom' package in which I am able to view all channel for next year. At start time I able to view all channel but after a month from March, all channel prime channel is off to view. Then after in between last month 'Star Netwo...

May 11, 2019 by Shubham

TV not working (Independant Tv Reliance digital) ^Closed

My independent TV channels are not working for * days getting an error and tried contacting customer care but not able to reach. Please help to refund the amount what we have paid....

May 10, 2019 by Raghavendra

Unable to watch tv even after full payment (Independent Tv) ^Closed

I purchased an independent tv connection in ₹**** couple of month ago. I was told that I will be able to enjoy all the channels for one year but soon after all the English Channel and HD channel were lost. I registered a complaint and was tol...

May 10, 2019 by Sameer Raizada

Old set top box given (Tata Sky) ^Closed

Mene tata sky ka naya set-top box liya tha. ** days ke baad usme thodi se gadbadi ayi. Vo ishe le gye aur unhone kha ki ham us jesa hi apko set-top box denge lekin unhone old set-top box de diya. Mene unko bahut bar kha lekin vo meri help nhi k...

May 10, 2019 by CHANDAN GUPTA

Not received any information regarding installation (Independent Tv) ^Closed

My booking id is R*********. Not yet received any information regarding installation. I was already booked through online at **-**-**. I am searching agency here can't find the proper address. After this, I raised the complaint against the inst...

May 10, 2019 by Chethan

Hanging problem issue (Independent dth) ^Closed

I have purchased Independent Dth set-top box in Feb ****. As per company shows all channels on their platform. But on March ** they removed channels one by one. Customer care doesn't respond if any call or mail. After some time star network cha...

May 10, 2019 by Sivarangababu Dhavala