D2h Complaints
DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :
Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575
However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.
Cable operator is charging more than the fixed amount (Gtpl Set Top Box) Open
These people at shakti cable charge us more than the maximum amount for a channel like the Sony pack is available for rupees ** and these people charge around ** - *** rupees. Not even giving all channels. The amount is given to cable operators...
Jun 04, 2019 by Prakhar Dubey
D2h worst service (Videocon D2h Services ) Open
Videocon service is worst. Last one week there not installed setup box. They are also not giving proper service. They not allowed to go with other service providers. Just keep the amount with them struggle the customer. Please take serious acti...
Jun 04, 2019 by Raghavendra
Setup box not loading (Videocon D2h) Open
I have an issue regarding the d*h company that the setup box loads until ***% and stops showing the home page. This problem is around * to * days and we couldn't get any response from the company. We have * connections in our family and the oth...
Jun 02, 2019 by Poojith goud
Limited signal/no signal (Dish TV) Closed
No signal is from *.*.** but due to network and electricity problem complaint at customer centre was registered on **.*.** but till date, no technician visited or resolved the problem. I have contacted customer care executive more than ** times...
Jun 02, 2019 by Dilip kumar singh
Refund is not received (Dish TV) Open
Payment is not received. Two months passed. Google pay tell me bill desk refund your payment. But payment is not received. I share bank statement much time. But Google pay not to help me. ...
May 28, 2019 by Parveen
Problem in channel (Independent Tv) Closed
I have taken *-year subscription offer from Independent TV promising over *** channels. But now I am unable to enjoy the services as almost **% of the channels are removed by the company citing technical problem or Trai guidelines. Firstly Star...
May 27, 2019 by Kamal Kishore
Signal not available (Videocon D2h) Open
Last * days there is no signal in my set of box. Daily I call customer care service. But there are no benefits. They said after * hours the problem will solve. Before * weeks one signal problem is found. I informed the customer care. After ** h...
May 27, 2019 by Varghese Mathai
No services given (Sri Balaji Cable Network) Closed
They took the money and no services are given. They behaved very rudely and abused me. Please help....
May 27, 2019 by Seetalakshmi
Full and final of dealership (Independent Tv) Closed
I had dealership of independent tv in Kotdwar Uttrakhand for which I have resigned * months ago in February. But till now my full and final is not done by the company. When I try to contact them normally they don't take my calls and if they tak...
May 27, 2019 by Akshay wadhwa
Independent TV subscription (Independent Tv) Closed
As I m independent tv customer I have bought a one-year subscription. But I can not enjoy the usual channels also because of its discontinuity. Very cheap service from customer care. Not giving any perfect date of channels continuity not transf...
May 26, 2019 by Rupali waghchoire
Independent TV not working (Independent Tv) Open
I have installed Independent tv on *st Jan **** after * months not a single channel is showing in my Tv from last month. It shows Error-* E-** filter is not enough. I have tried to contact their customer care but they did not receive my call fo...
May 26, 2019 by Darshit Bhaliya
D2H no signal for 5 days (Videocon D2h) Open
My Videocon d*h does not have a signal for the past * days. Repeated calls every day assuring that a technician will visit in *hrs/**hrs. Not a single call so far....
May 25, 2019 by Sundeep
D2h services not provided (Videocon D2h Services ) Open
D*h cable was not working and I have registered a complaint with customer care of Videocon d*h for * times in ** days and every time they tell your issue will be resolved in * working hours but even after ** days, the issue is not resolved. Wh...
May 25, 2019 by Bassanagowda
My most favourite channel is removed from platform (Videocon D2h) Closed
My old mother watches only JINVANI religious channel. But Videocon company removed that channel from there platform. I request for it continually but anybody doesn't respond....
May 25, 2019 by Prashant Gandhak
Videocon D2H service disturbed after cyclone (Videocon) Open
After the cyclone, there is no signal on my TV. I complain at Videocon customer care twice but they were not attending it. They were closing the call without resolving it. Every time they were told that our technicians will attend it but till d...
May 24, 2019 by Baniputta Panda
Videocon D2H Set top box not working (Videocon D2h) Open
I have been using Videocon d*h from one year. Now I feel regret with services. My customer id *********. It is been ** days, ** complaints I filed. But the issue is not resolved. One engineer has come and changed set box and remote, taken money...
May 24, 2019 by Raghu P
Channels not working (Independent Tv) Open
We took the Independent Tv connection by paying the annual amount we were supposed to enjoy all the channels. Surprisingly it just worked for *months after that all the channels stopped working no reply from wonderful customer care. My time mon...
May 23, 2019 by Menu
Videocon dth signal problem (Videocon D2h) Open
After several complaints with Videocon customer care, they are not solving my DTH signal problem since last ** days. Complain No: ********* Date of complain **.**.**** my customer ID: ********...
May 23, 2019 by SUNITA PRUSTY
Ignoring relocation requests (Videocond2h) Open
I have been requesting videocond*h customer care from last ** days. I have almost given * complaints regarding my relocation. They simply say that we have launched a request and tomorrow our engineers will contact you. Two three times they cont...
May 23, 2019 by Pritish Kumar Pradhan
Service not delivered in lieu of money (Priya Cable Company) Closed
These guys are based out of Sector *** (Near Mother Dairy) charged money in advance for TV cable from my aged parents and for * consecutive months and didn't provide any channels. My parents went to them and asked them to provide the connection...
May 23, 2019 by Shayari Bhattacharyya
