D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

Independent TV not working (Independent Tv) ^Open

I have installed Independent tv on *st Jan **** after * months not a single channel is showing in my Tv from last month. It shows Error-* E-** filter is not enough. I have tried to contact their customer care but they did not receive my call fo...

May 26, 2019 by Darshit Bhaliya

D2H no signal for 5 days (Videocon D2h) ^Open

My Videocon d*h does not have a signal for the past * days. Repeated calls every day assuring that a technician will visit in *hrs/**hrs. Not a single call so far....

May 25, 2019 by Sundeep

D2h services not provided (Videocon D2h Services ) ^Open

D*h cable was not working and I have registered a complaint with customer care of Videocon d*h for * times in ** days and every time they tell your issue will be resolved in * working hours but even after ** days, the issue is not resolved. Wh...

May 25, 2019 by Bassanagowda

Videocon D2H service disturbed after cyclone (Videocon) ^Open

After the cyclone, there is no signal on my TV. I complain at Videocon customer care twice but they were not attending it. They were closing the call without resolving it. Every time they were told that our technicians will attend it but till d...

May 24, 2019 by Baniputta Panda

Videocon D2H Set top box not working (Videocon D2h) ^Open

I have been using Videocon d*h from one year. Now I feel regret with services. My customer id *********. It is been ** days, ** complaints I filed. But the issue is not resolved. One engineer has come and changed set box and remote, taken money...

May 24, 2019 by Raghu P

Channels not working (Independent Tv) ^Open

We took the Independent Tv connection by paying the annual amount we were supposed to enjoy all the channels. Surprisingly it just worked for *months after that all the channels stopped working no reply from wonderful customer care. My time mon...

May 23, 2019 by Menu

Videocon dth signal problem (Videocon D2h) ^Open

After several complaints with Videocon customer care, they are not solving my DTH signal problem since last ** days. Complain No: ********* Date of complain **.**.**** my customer ID: ********...

May 23, 2019 by SUNITA PRUSTY

Ignoring relocation requests (Videocond2h) ^Open

I have been requesting videocond*h customer care from last ** days. I have almost given * complaints regarding my relocation. They simply say that we have launched a request and tomorrow our engineers will contact you. Two three times they cont...

May 23, 2019 by Pritish Kumar Pradhan

Set top box installed by independent TV not working (Independent Tv) ^Open

One representative of Independent TV called me to ask me that when can he install the set top box which was prebooked by me via the internet. On ** Feb ****, the representative came to my house to install the set-top box. He installed it and I ...

May 23, 2019 by Saket Sharma

Paid for D2H connection but not installed (Videocon D2h) ^Open

I applied for Videocon D*H connection online on **th May by paying Rs ****. Then I got a call from their engineer and he said I will come but I will charge more *** Rs. So I contacted customer care to get to know why there is more charge as suc...

May 22, 2019 by Sandesh Pawar

No connection from past 5 days (Independant Tv Reliance digital) ^Open

There is no connection from the last * days. It is showing error as connection lost. After calling customer care they are saying it would be resolved in half an hour but there is no respite. * days ago they told they have noted the complaint an...

May 21, 2019 by Ankit Porwal

Money not refund by company (Airtel DTH) ^Open

I have four Airtel Dth TV connections at home. There is a rule of less amount on all child connections. From the month of Jan ****, Airtel is deducting the full basic amount of Rs.***/- on every connection. I called up customer service to reduc...

May 21, 2019 by Rajesh Bhatia

Videocon d2h not providing service since 20 days nor is it refunding payment (Videocon D2h) ^Open

My Videocon D*h service has been down since last ** days. I have lodged several complaints with their customer care and they mention multiple times that they would resolve within ** hours/** hours while it has never been resolved. Finally, bein...

May 21, 2019 by Devadatta Sahoo

Unable to watch Tatasky since 20 days no action taken yet (Tata Sky) ^Open

I am unable to get a network in my tata sky connection. I raised an issue since the *th of May. They promised it will be resolved and technicians will resolve within **-** hrs. Since then I have been calling them daily and I am mentally harasse...

May 20, 2019 by Prasanjeet Lenka

Service not provided (Videocon D2h Services ) ^Open

Complain raised with Videocon D*h for getting no signal on **th May. As per customer care, it should be solved within ** hrs. After ** hrs when called back it was told ** hrs. Then again called after ** hrs still no response from the team other...

May 20, 2019 by Satyasanjibani Routray

Deficiency of D2H service (Independent Tv) ^Open

I have taken *-year subscription offer from Independent TV promising over *** channels. But now I am unable to enjoy the services as almost **% of the channels are removed by the company citing technical problem or Trai Guidelines. Firstly Star...

May 20, 2019 by ANISH KUMAR

Unresolved technical issue (Dish TV) ^Open

I had registered a complaint on *th May **** with Dish TV regarding a technical issue that caused my TV connection/signal to intermittently blink. The signal was cut off for *-* seconds once every ** seconds. Whatever I was trying to watch was ...

May 18, 2019 by Vamshidhar Reddy R

Videocon D2h is not refunding my money even after 15 days (Videocon D2h) ^Open

They are not refunding money and doing unnecessary harassment. I have done recharge through my credit card and it got failed when I request them for a refund they are simply harassing. I have raised complaint id two times as follows ********* o...

May 18, 2019 by Biswajit samal

Videocon D2h signal not found (Videocon D2h) ^Open

From **th May ****, my d*h connection is not working and its display only signal not found the message. I call d*h customer care on the same day and ask for assistance they said within ** hr engineer will visit my location and will solve the is...

May 18, 2019 by Rajendra natha bhalekar

Dishtv not recharged amount already paid in before 4days (Dish TV) ^Open

My dishtv recharged already. But dishtv company not update my account. I am speaking to customer care. But they do not update my account and not return my money. No any reply in dishtv company. So please take action immediately. From the past t...

May 18, 2019 by AP Raj Kumar

Problem in TV (Independent Tv) ^Closed

Mujhe independent tv ne preshan kr rkha hai. Customer care Wale bhi thik dangh se problem nhi sunte. Please help....

May 08, 2019 by Anil kumar

Service not given (Independent Tv) ^Closed

Facing regular issues with Independent TV services. Earlier there were issues related to channels availability and now this hanging problem which is very frustrating. Customer care number is always busy and there is no provision of call back. H...

May 08, 2019 by Rajeesh T K

Package not given (Independent Tv) ^Closed

May 08, 2019 by Sleep singh

Package not completed (DEN Networks) ^Closed

I have paid Rs. *** for the pack on **-*-****. They interrupt connection on **-*-****. Please help....

May 08, 2019 by J p

Hanging problem in TV (Independent Tv) ^Closed

May 08, 2019 by Rahul Garg

Services not provided (Independent Tv) ^Closed

Channel stopping after every ** second and company is not even answering calls and complaints. ...

May 08, 2019 by Vansh Singla

Channels freezing after 10 sec (Reliance Independent Tv) ^Closed

Channels freezing in every ** seconds. This issue raised from the last * days and company customer care not responding. Complain mail drop but no reply from them. Our previous complaint about no signal was resolve in * months. Very bad experien...

May 08, 2019 by Pankaj Ghildiyal

Channel freezing in every 10 second (Independent Tv) ^Closed

Channels freezing in every ** seconds. This issue raised from the last * days and company customer care not responding. Complain mail drop but no reply from them. Do the needful....

May 08, 2019 by Santosh Gautam Yadav

Cable TV not working (Independent Tv) ^Closed

I was earlier using TATA sky and saw lower cost offered by Reliance digital. I had purchased * nos of digital set-top box cable TV connections from Reliance in Aug ****. Now called Independent TV. After a long follow-up, the connection was give...

May 08, 2019 by Santhosh Hegde

Channel freezing in every 10 second (Independent Tv Reliance) ^Closed

Channels freezing in every ** seconds. This issue raised from the last * days and company customer care not responding. Complain mail drop but no reply from them. ...

May 08, 2019 by Rajat vashistha

Package not delivered (Independance Tv) ^Closed

The set top box shows video for approximately ** seconds and then freezes for about ** seconds. The same issue is there with every channel. The customer service number is either unreachable or disconnects after about ** minutes on hold. Please ...

May 08, 2019 by JAYENDRA

Channels get freezing (Independent Tv) ^Closed

May 08, 2019 by Sonu Sivan

Freezing problem in channels (Independent Tv) ^Closed

The screen shows for ** seconds and it gets stucks for about ** seconds and this problem is with every channel. Please solve this asap....

May 08, 2019 by Anjali Gupta

Channel freezing in every 10 second (Independent Tv) ^Closed

Channels freezing in every ** seconds. This issue raised from the last * days and company customer care not responding. Complain mail drop but no reply from them. Do the needful. ...

May 08, 2019 by MADAN PARMAR

Services not provided (Independent Tv) ^Closed

At the time of selling the product to us, we have been told that all the channels as per our plan will be provided except HD channels. But suddenly they have stopped providing Discovery channels and English Movie Channels which were active in t...

May 08, 2019 by Shekhar

SD channels started decreasing (Independent Tv) ^Closed

Every channel freezes for every ** seconds and resumes after ** sec. HD channels stopped long ago. The number of SD channels started decreasing from months. Whatever channels still coming to their count is going down. Zero customer service. I h...

May 08, 2019 by Naresh

TV channel freezes (Independent tv cable) ^Closed

The TV shows video for ** seconds and then freezes for about ** seconds. The same issue is there with every channel. The customer service number is either unreachable or disconnects after about ** minutes on hold. Please help me in solving thi...

May 08, 2019 by Vijay Reddy

Low signal strength (Tatasky) ^Closed

I am having multi tv connection of tata sky. From the last several years I am availing its timely services but this time it is not up to the mark. Our television is not receiving an accurate signal from the last two weeks. I am complaining abou...

May 07, 2019 by Bharati Pathak

More than 50% channels are cut from my package (Independent Tv) ^Closed

Many time complaint raised to customer service but not rectified and not suitable reply as I want. My problem is that more than **% of the channel is cut without any query as I purchase all channels are given in smoothly with all HD channels. N...

May 07, 2019 by Chittaranjan padhi

No signals and channels are not working (Independent Tv) ^Closed

I purchased independent set-top box * months back and paid **** for *-year subscription. But since **/*/**** and after trai policy changes many channels got disappeared. Now on * May ****, all signals lost and no channels are working. Tried to ...

May 07, 2019 by Pravin Yadav