D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

Unresolved technical issue (Dish TV) ^Open

I had registered a complaint on *th May **** with Dish TV regarding a technical issue that caused my TV connection/signal to intermittently blink. The signal was cut off for *-* seconds once every ** seconds. Whatever I was trying to watch was ...

May 18, 2019 by Vamshidhar Reddy R

Videocon D2h is not refunding my money even after 15 days (Videocon D2h) ^Open

They are not refunding money and doing unnecessary harassment. I have done recharge through my credit card and it got failed when I request them for a refund they are simply harassing. I have raised complaint id two times as follows ********* o...

May 18, 2019 by Biswajit samal

Videocon D2h signal not found (Videocon D2h) ^Open

From **th May ****, my d*h connection is not working and its display only signal not found the message. I call d*h customer care on the same day and ask for assistance they said within ** hr engineer will visit my location and will solve the is...

May 18, 2019 by Rajendra natha bhalekar

Dishtv not recharged amount already paid in before 4days (Dish TV) ^Open

My dishtv recharged already. But dishtv company not update my account. I am speaking to customer care. But they do not update my account and not return my money. No any reply in dishtv company. So please take action immediately. From the past t...

May 18, 2019 by AP Raj Kumar

Not getting DTH (Sri ragavendra cable and dish unit) ^Open

I am from Tamil Nadu. In my hometown only * channels coming in our cable that too for a month no channels coming. I ordered for DTH * months back, call up for complaints they speaking harshly and not responding properly. Trying for toll-free n...

May 18, 2019 by Tamil aruvi

Unable to add remove channels (Bhaskar Cable Network) ^Open

I m not able to add or remove channels. My cable operator is not adding or removing channels. They are proving *** FTA of their choice and on choosing ala carte basis on channels they are charging ** Rs. I am constantly calling him and he is sa...

May 16, 2019 by Prashu Jain

Dish TV not recharged (Dish TV) ^Open

I recharge my Dishtv subscriber. But not update my tv accounts. Already three days left. Dishtv customer care not updated my account. They only tell me immediately update. But not update my tv account till date. So please take action. ...

May 16, 2019 by AP Raj Kumar

Tv not working (Independent Tv) ^Open

For the last week, the channel is stopping at intervals every second and if I am not satisfied then I will also face a case of mental harassment along with fraud against the company. I did not get scratched in court....

May 14, 2019 by Sapan mittal

Poor service provided (Airtel DTH) ^Open

I have registered a complaint about Airtel DTH after cyclone Fani in Bhubaneswar on *th May-**** to repair my Antenna. I used to call them *-* times everyday to resolve the issue. Every time customer care is saying the technician will come with...

May 13, 2019 by PRASANT

Incomplete service done (Independent Tv) ^Open

Independent tv promised to provide the HD and non-HD channels at the time of payment. Everything was in the beginning but after some time I am not able to view most of the channels. There has been no reply from the company regarding this inconv...

May 13, 2019 by Mahesh Kumar

Cancellation and refund not done (Independant Tv Reliance digital) ^Open

In Nov **** I opted for independent tv installation and paid **** online. They failed to provide installation and we requested for the cancellation. We received a mail from them and they informed us that they have initiated the refund. This ref...

May 12, 2019 by Bapuji

Cheating by the company (Videocon D2h) ^Open

Videocon Customer ID: ******** I wish to bring to your attention a clear case of cheating by Videocon D*h. I hereby recite the sequence of events where the company has cheated me of Rs.****/- and have denied refund on flimsy ground. I would gre...

May 11, 2019 by PRADEEP P

Service deficiency done (Dish TV) ^Open

My dish TV VC no:************. Since * days I have given a complaint on dated *th May ****. Without any proper acknowledge they have closed my complaint and again I have raised my complaint on **th May **** but still, no one addressed my issue ...

May 11, 2019 by K Naresh

Worst customer support (Videocon D2h) ^Open

I have relocated from Hyderabad to Bangalore. I am using videocon for more than * years. Relocation charges Rs. ***/- collected by installation engineer as well as the amount deducted from the account. I have called customer care for more than ...

May 10, 2019 by Shahul

Cheated the customer (Videocon D2h) ^Open

I have raised a request to relocate my D*h from Chandanagar to Ameenpur in Hyderabad on *th May. First, they said within ** hours issue will get resolved. But May *th one person called me they said we will do it after that one person came deins...

May 10, 2019 by Veeresh Puchakayala

Channels are getting freeze (Independent Tv Reliance) ^Open

I have an independent tv connection in the month of October ****. And now it had stopped working. No one in customer support is listening to any complaint. They are not responding....

May 10, 2019 by Rohit Anand

Connection not working (Independent Tv) ^Open

My connection has not been working for the last * days and I had called Independent TV to complain on *th May ****. I was given the assurance that it will be rectified in ** hours but it hasn’t been rectified till today i.e **th May ****. I h...

May 10, 2019 by Bharti

Charged forcefully for setup box (Tatasky) ^Open

My tv started showing video signal not connected. I lodged a complaint on **/**/** with Tatasky. Their technician came and told me that the setup box was creating problems and I will have to pay Rs. ***/ for the new one. When the tv was started...

May 10, 2019 by Chandra kumar kapoor

Company gives false promises and bad services (Independent Tv) ^Open

I have purchased ITV set up in Feb ****. As per t&c company shows all channels on their platform. But on March ** they removed channels one by one. Customer care doesn't respond if you call. After some time star network channels and then zee ch...

May 10, 2019 by Nitin Panchal

Service not activated (Airtel DTH) ^Open

I have topped up my DTH on *th May **** but still not getting my service yet. I had with DTH customer care but they are nothing but useless. They are just giving assurance and asking for the wait. ...

May 10, 2019 by Deepak Kumar

Channel not running properly (Independent Tv) ^Closed

Channel not properly responding and every channel run and stop the screen and then start a few minutes. Please solve the problems. ...

May 06, 2019 by ANAND Rao

Third class service provided (Independent Tv) ^Closed

I had bought their plan on December *rd, but they installed after more than a month and that too after repetitive reminders and calls. After TRAI's new rules, they started rolling out channels, so first, they removed HD channels, and then this ...

May 06, 2019 by Vikas

Services not given (Independent Tv) ^Closed

Independent tv services are very bad. I am complaining from last * week due to set-top box error. But no response from the company. Company change my pack without my information, customer care not working, no one resolves my problem. ...

May 06, 2019 by Vikas chauhan

Deficient service by cable operator (Indisind Media & Communications Ltd) ^Closed

Providing un-satisfactory & in-adequate cable service and subjecting customers to mental trauma despite levying handsome charges. We are customers of IN CABLE network cable services operated by IndusInd Media & Communications Ltd. I have two s...

May 06, 2019 by R. RAMESH NAIDU

Money not refunded (Independent Tv) ^Closed

This seems to be fake. I booked a connection online paying them **** Rs to which * months are over and now they are not refunding my money. Also, they have closed a huge number of channels without any prior notice and also they are not picking ...

May 06, 2019 by M ZAID

Cut more than half channels (Independent Tv) ^Closed

When I bought the tv they said that they will provide all channels for * year free. But now they have cut my more than half channels. Now I want a full refund....

May 06, 2019 by Amit Kumar

Charging extra money (Baapu cable Malad west) ^Closed

Our cable operator is charging according to his wish irrespective of the form filled by us according to TRAI policy. We had selected cable for which it was costing Rs ***. However, our cable operator is asking for Rs. *** and is threatening us ...

May 05, 2019 by Dhwip

Complaint lodged but did not receive any response (videocone d2h) ^Closed

I have logged a complaint against no service. I am waiting from last ** days for an engineer visit to resolve my issues but till now I have not received any response or call. I called around *** times in Videocon d*h customer care for a status...

May 05, 2019 by Raj Kumar singh

Channels not coming (Independent Tv) ^Closed

When I bought the tv they said that will provide all channels for * year free. But now they have cut my more than half channels. Now I want a full refund....

May 04, 2019 by Ansh kohli

Tariff debited without provide the channels service (Airtel DTH) ^Closed

I am the customer of the Airtel Dth No.**********. In the month of December ****, Airtel was offering me the pack of Rs.***/- per month with the all previous channels viewing to me for one year. After this date, I have continually recharged wit...

May 04, 2019 by Bharat Bhushan

Deducted payment two times for the same thing (Videocon D2h Services ) ^Closed

My set-top box was not working properly. I registered a complaint regarding that to the company. Then an engineer came to my place and replaced it but with a few hours, the set-top box again stopped working. Then I again called him to replace i...

May 03, 2019 by Satender kumar

Dth not working properly (Tata Sky India) ^Closed

Since more than a month Tata sky Dth goes out from *:** pm till ** am in the morning. Even after repeated complaints, the issue is not resolved and what is more appalling is that their customer service representatives do not even note down the ...

May 03, 2019 by Baljeet T Maurya

No channels are coming (Independent Tv) ^Closed

I purchased an Independent TV dish in Feb **** approx at the time of purchase from a local vendor. He assured that I will get all channels free of cost for * year including HD channels. However, no HD channels were shown on the first day. After...

May 03, 2019 by YOGESH KUMAR

Not giving channels even after taking money (Act Digital Cable Tv) ^Closed

The person has taken the money and not providing services. From * to ** days we are not able to get any channels in our locality. We have filed a fraud case against the company. If we go to the office he gives us vague reasons. We may have to g...

May 03, 2019 by Vagish

Regarding set top box replacement (Videocon D2h) ^Closed

Complaint placed for no signal available on **th April ****. After ** hrs technician visited my house and said the set-top box needs to be replaced. Then the complaint is closed without the issue being resolved. Even after * week, the technicia...

May 02, 2019 by Guna sekhar

Refund not given (Independent Tv) ^Closed

I have booked the set-top box on Dec ****. They are unable to provide the connection. So they send the mail telling that sends your information to do the refund after * months. I sent my all the information through email, it's * months ago amo...

May 02, 2019 by Uday

Cable operator charging additional charge (Regent Cable Communications) ^Closed

Regent cable communications Kunnamthanam providing cable connection in my house. With recent rules by TRAI, they should allow us to select the channels and pay accordingly. I choose minimum FTA channels which should normally charge less around ...

Apr 30, 2019 by Shaiju P Thomas

Cable channels are stopped from a week and the cable operator is unavailable. (Triveni sangam cable network) ^Closed

There are no channels for more than a week. It shows contact cable operator but the cable operator is unavailable. He had given * contacts. They don't pick any. This problem is in the entire area. There were a few free news channels even that i...

Apr 30, 2019 by Yogeetha R

Service provider not ready to do re installation (Videocon D2h) ^Closed

I relocated from Banashankari to Kalgena Agerhara in Bangalore. I raised the relocation request they said it will be *** Rs. I agreed and they removed the d*h dish in Banashankari. I called customer care nobody has come to install on Monda. It ...

Apr 30, 2019 by Bakthavatsalan Perumalsamy

Engineer not showing up to resolve the issue (Videocon D2h) ^Closed

I am raising a complaint every single day from **nd April **** with Videocon d*h customer care to fix my set top box which won't turn on. Every time I call them they say your complaint has been raised and escalated. We will resolve it by today ...

Apr 29, 2019 by Kiranmayi