D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

No service/network issue (Independent Tv) ^Open

No service displays error *** which is for bad weather. The weathers here is sunny no clouds no rain but there is absolutely no signal at all. Tried contacting customer care but in vain. Its always showing network busy error no matter how many ...

Jun 17, 2019 by Parvez Banvasikar

Independent TV DTH issue (Reliance Big TV) ^Open

We bought this new Independent Tv DTH (later we realized Reliance BIG TV name changed as Independent TV), paid **** for * year unlimited channels and * years free to air channels. It's just * months and for the past * week, not even a single ch...

Jun 17, 2019 by Reddy

All the channel services are unavailable from a long time (Independent Tv) ^Open

From the few weeks, not a single channel is working and it is showing that services are unavailable due to bad weather but it is good weather. I had shown it to a local technician but he told that services are closed by the company itself. So p...

Jun 17, 2019 by Saroj Khati

Independent tv is not working (Independent Tv) ^Open

My set of the box is on but not a single channel is running. In customer care, they said it will start on ** June. Previously also we have some channels problems all channels are not working as per their commitment HD channel is also not workin...

Jun 16, 2019 by Ravindra singh rajput

For terrible and disrespectful customer service (Videocon D2h) ^Open

I have been calling videocon d*h for the past * days trying to get my TV to work. Every time I could get them to connect. They said their system isn't working call after ** mins. Even * months back I had faced a similar issue where they asked m...

Jun 16, 2019 by Rhythm

Independent Dth tv issue (Independent TV DISH) ^Open

First, they stop showing HD channel There has been a continuous issue in Independent TV signals. For more than month star channels were not displayed after that ZEE channel were not displayed. Channels subscription were removed without any info...

Jun 16, 2019 by Harjinder Singh

Signal lost problem (Independent Tv) ^Open

First, they stop showing the HD channel. There has been a continuous issue in Independent TV signals. For more than month star channels were not displayed after that ZEE channel were not displayed. Channels subscription were removed without any...

Jun 16, 2019 by Nirav patel

Not a single channel is available on the DTH (Independent Tv) ^Open

Over the past * week, I have been receiving an error on all channels - Signal lost due to bad weather. However, the weather isn't bad at all. No proper response from the company's customer service. No response over mail or Twitter accounts. Hel...

Jun 16, 2019 by Rishi Broto Chakraborty

Tv turner locked (Independent Tv) ^Open

My STB no is ***************. My STB signal lost before * days but no support by independent TV customer care. Please help me....

Jun 15, 2019 by Mahesh kaulbey

Completely signal lost (Independent Tv) ^Open

There has been a continuous issue in Independent TV signals. For more than month star channels were not displayed after that ZEE channel were not displayed. Channels subscription were removed without any information. Also, customer care no. is ...

Jun 15, 2019 by Chetan Jagdishbhai Dodiya

Independent TV not showing any channel and giving false statement (Independent Tv) ^Open

We buy independent TV set-top box three months before and paid the amount of Rs. **** initially. According to them, they are going to show all the channels to one upcoming year. But by the time passes they slowing cutting down the paid channel...

Jun 15, 2019 by Sachin

Independent TV signal loss problem (Independent Tv) ^Open

Independent TV has been cheating the customer from the beginning. Initially, all HD channels were gone. Then it gave some migration package based on the area you are living in. Then now from a couple of days video was stucking regularly and now...

Jun 15, 2019 by Shweta Gupta

Channel dekhne band ho gye (Independent Tv) ^Open

Maine **.**.**** ko independent tv ka connection liya tha jiski purchase value Rs. ****/- or validate **.**.**** tha. Abhi sbhi prakar k channel dekhne band ho gye. Dealer se bat ki to usne bola ki mai kuch nhi kr sakta company band ho gayi aap...

Jun 14, 2019 by Kishor Kumar Saini

STB signal lost (Independent Tv) ^Open

From last two days signal on my Independent TV STB has lost. It is showing Error *** - Signal Lost....

Jun 14, 2019 by Sukhpreet Singh

Services disrupted package not delivered no complain addressable (Independent d2h) ^Open

Inefficiency in service, cheating and lousy reception quality. Channels subscribed not in service. No after sales or complain addressed....

Jun 14, 2019 by Juzer Sakarwala

Tuner not locked (Independent Tv) ^Open

I am getting an issue where it is showing tuner not locked and I am not able to view any channel. Tried calling the customer care but there is no resolution. It's a fake company. My SN number is - ***************....

Jun 13, 2019 by Surender Singh

Channel and service problem (Independant Tv Reliance digital) ^Open

I have purchased independent TV DTH connection rs ****/- with a *-year package. I was having a problem with all channel. Many time stuck not visible and other problems. While I am calling them they did not pick up the call never answered and no...

Jun 13, 2019 by Chetan sonawane

Channels not provided (Independent Tv) ^Open

Independent tv serial no: *************** CAID: *x******CE I booked this set-top box on ** March **** and in advertisement clearly mentioned that it will installed within ** to ** day but had installed in my home in the month of Nov-Dec. (Thi...

Jun 12, 2019 by Amit Kamthan

Online payment is made for dth but didn't delivered (Onlinedth.co.in) ^Open

I paid Rs. ****/- for a videocon dth on */*/**. (A/c No. ************ Yash retail & services, Delhi). Company is not willing to deliver the item or provide order details. I send e-mail to several times, unanswered. ...

Jun 12, 2019 by Shiju sk

Poor service by Independent TV (Independent Tv Reliance) ^Open

They sell connection of Independent Tv to me in the month of Nov ****. With communication all channel including HD, they provide till * year. But since mid of March, they reduce the pack. Most of the time they give commitment next ** to ** days...

Jun 12, 2019 by Surender Kumar

Automatic changed the package (Videocon D2h) ^Closed

Every month I am recharging with *** Rs and in that there is some selected channel for which I have created a pack as per TRAI rule. The pack was already created * to * months back itself. After creating pack auto get locked then normally every...

Jul 02, 2019 by Syed imran ahmed

Channel is not work properly (Independent Tv) ^Closed

The service of independent TV dish very bad. In this June month, all the channel is not working properly and show the message of bad weather. Customer care man tells us to solve this problem at ** Jun but here not changes at the condition of di...

Jun 19, 2019 by Karan sharma

Videocon D2H connectivity (Videocond2h) ^Closed

I had requested VideoconD*H to re-establish the connection on **nd May. Initially, request raised on **nd of May for unlocking the connection. Three months payment of **** INR on *th June was paid towards the re-establishing the connection as p...

Jun 11, 2019 by Jeethesh gopinatha pai

Videocon new d2h connection not set (Videocon D2h) ^Closed

I have ordered a new HD box from Videocon on d*h website on *th June ****. They promised that within ** hours the connection will set. But they didn't come to * days. I have contacted their customer care, they have escalated the issue * times. ...

Jun 08, 2019 by Suganthi

DTH connection installation has not done after several days of booking and payment (Airtel DTH) ^Closed

As I need a dth connection. I decided for Airtel digital tv. I ordered it online and made payment online. The customer id also generated. The assurance for installation was within ** hours. But it passes, when I tried to inquire at helpline nu...

Jun 05, 2019 by Sidhartha Sankar Jena

Limited signal/no signal (Dish TV) ^Closed

No signal is from *.*.** but due to network and electricity problem complaint at customer centre was registered on **.*.** but till date, no technician visited or resolved the problem. I have contacted customer care executive more than ** times...

Jun 02, 2019 by Dilip kumar singh

Problem in channel (Independent Tv) ^Closed

I have taken *-year subscription offer from Independent TV promising over *** channels. But now I am unable to enjoy the services as almost **% of the channels are removed by the company citing technical problem or Trai guidelines. Firstly Star...

May 27, 2019 by Kamal Kishore

No services given (Sri Balaji Cable Network) ^Closed

They took the money and no services are given. They behaved very rudely and abused me. Please help....

May 27, 2019 by Seetalakshmi

Full and final of dealership (Independent Tv) ^Closed

I had dealership of independent tv in Kotdwar Uttrakhand for which I have resigned * months ago in February. But till now my full and final is not done by the company. When I try to contact them normally they don't take my calls and if they tak...

May 27, 2019 by Akshay wadhwa

Independent TV subscription (Independent Tv) ^Closed

As I m independent tv customer I have bought a one-year subscription. But I can not enjoy the usual channels also because of its discontinuity. Very cheap service from customer care. Not giving any perfect date of channels continuity not transf...

May 26, 2019 by Rupali waghchoire

My most favourite channel is removed from platform (Videocon D2h) ^Closed

My old mother watches only JINVANI religious channel. But Videocon company removed that channel from there platform. I request for it continually but anybody doesn't respond....

May 25, 2019 by Prashant Gandhak

Service not delivered in lieu of money (Priya Cable Company) ^Closed

These guys are based out of Sector *** (Near Mother Dairy) charged money in advance for TV cable from my aged parents and for * consecutive months and didn't provide any channels. My parents went to them and asked them to provide the connection...

May 23, 2019 by Shayari Bhattacharyya

Fraud has happened (Tata Sky India) ^Closed

Recently I shifted from one location to another within Bangalore. I called tata sky CC that my box is not working as per the process. I requested for relocation. I cancelled the request because I didn't have the Dish and I asked the CC executiv...

May 23, 2019 by Venu

Tata Sky executives and technicians are not providing support for their disrupted services (Tata Sky) ^Closed

Tata sky executives and technicians are not providing support for their disrupted services. Since * days (**th May ****) the complaint has been lodged but their executives give false assurances that their technician team will be visiting soon b...

May 23, 2019 by Lalatendu Pattnaik

Poor service given (Independent Tv) ^Closed

We have given the sufficient amount for * year for all channels still such poor service is provided. Half of the channels are not working from one month before. We request you to please correct it....

May 22, 2019 by Garvit sharma

Videocon DTH harassing us (Videocon Dth Services) ^Closed

We have recharge Rs. *** to vide**.**ocon DTH on **.**.****. But still, the date I have not got the service. I have several times launch complain in customer care but they have given me the only time. Within ** hrs, within ** hrs your problem w...

May 21, 2019 by Sunita Prusty

Request for service engg (Videocon D2h) ^Closed

Very worst service for * days. I am requesting for service engg to set the dish antenna. Customer representative staff always responding like we escalate the issue it will get resolve within * working hrs. Sr. Supervisors are very arrogant. The...

May 20, 2019 by Niranjan Nahak

Recharge not shown (Videocon D2h) ^Closed

I have done the payment via Paytm on ** May ****. Still, on ** May ****, my recharge is not shown in my account although Paytm is showing payment done. Also, the customer care service is not doing anything to resolve it....

May 19, 2019 by Brijesh kumar

Advance payment cable shut down many times their package is showing very less (Den Cable) ^Closed

Our Den cable operator is charging the full amount in advance. The whole month the connectivity is poor, no one picks the phone for hours if they do pick up they take a lot of time in rectifying the mistake and say poor manpower. Earlier we wer...

May 19, 2019 by Kalpana Saxena

Charged extra amount (Icc Network) ^Closed

With reference to TRAI channel selection basis, I had selected the channel and paid the amount accordingly. However, from last month Laxmi cable started collecting extra RS **/- stating government has increased the amount of channel from last ...

May 19, 2019 by Rajiv