D2h Complaints
DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV.
Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include:
- Airtel Digital TV
- Dish TV
- Tata Sky
- Reliance Digital TV
- Videocon D2H etc.
Commonly Reported DTH Complaints in India?
The most commonly reported D2H complaints by customers include:
- Poor TV signal
- Channel not added in pack
- Recharge not done
- No customer support
- Inappropriate charges etc.
So what can you do if you have complaint against your DTH provider?
How to resolve DTH Complaints in India?
1. Contact DTH Company
First and foremost you should raise your concern at the DTH customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :
Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575
2. Report to TRAI
However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI.
You can call TRAI at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India.
3. Send a Legal Notice
If you still feel helpless, the next best option would be approaching your nearest consumer forum. But before approaching Consumer forum, you first need to send Legal Notice to the opposite party. Hire an advocate to send a professionally drafted legal notice to TH company.
4. File a Consumer Forum case
The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. If you do not want to take legal action yourself then File a complaint today to get started.
Complaints
Cheated by Videocon D2h (Videocon D2h) Open
Channels were not coming from ** days and we kept calling everyday video to check the status. They keep saying us to wait for * hours every day. They accepted that they have charged us unnecessarily without providing any service and delaying to...
Jun 28, 2019 by Hema Balu
Tatasky no signal (Tatasky) Open
There is no tatasky signal for the past one week. Every time I log in a ticket and it is auto closed or technician turn up and run away without saying anything. I have enclosed the followup. I have done with the team. Absolutely useless team. N...
Jun 28, 2019 by Albert Joseph
Frequent disconnection of DTH (Airtel DTH) Open
*. Reference is made to consumer forum complain No. ******* against DTH. *. It is intimated that I had taken the connection of DIS TV on ** May **, having STB No. *********** and customer ID-**********. *. On ** May **, my set box got dis...
Jun 27, 2019 by Akhilesh kumar
Sundirect DTH package not delivered (Bookmydth.com) Open
I have placed orders for a new connection to SUN DIRECT DTH through bookmydth.com website on **th June **** and paid the amount of Rs. *,***.** through my State Bank of India net banking account. My Order Number is ***** and CC Avenue Referen...
Jun 26, 2019 by Saravanan
Videocon D2h not initiating failed payment return/refund to bank account for customer id (Videocon D2h) Open
I had recharged videocon d*h account with customer id ********* and registered mobile no. on **th June ****. For the first time I was paying **** Rs via paytm and in the website, during payment, it failed in videocon payment page and I got an e...
Jun 24, 2019 by Avinash Verma
Independent TV fraud none of the channels are coming (Independent Tv) Open
From the past two weeks not even opening any channels. The TV screen showing that the signal is lost due to bad weather. But the days very sunny. How come it could be a signal problem. Form the starting installation of the day, I am facing a lo...
Jun 23, 2019 by RAMESH D
Connection not working (Independent Tv) Open
Connection not working dt **.**.****. Please do the needful....
Jun 20, 2019 by Radheshyam tiwari
Very bad customer service from Airtel DTH (Airtel DTH) Open
My Airtel DTH customer Id is **********. This complaint about the bad customer service of Airtel DTH. I have registered for a new connection on May **, ****, through their website but they did not do any initiative to install the same for anoth...
Jun 18, 2019 by Jineesh MG
No service/network issue (Independent Tv) Open
No service displays error *** which is for bad weather. The weathers here is sunny no clouds no rain but there is absolutely no signal at all. Tried contacting customer care but in vain. Its always showing network busy error no matter how many ...
Jun 17, 2019 by Parvez Banvasikar
Independent TV DTH issue (Reliance Big TV) Open
We bought this new Independent Tv DTH (later we realized Reliance BIG TV name changed as Independent TV), paid **** for * year unlimited channels and * years free to air channels. It's just * months and for the past * week, not even a single ch...
Jun 17, 2019 by Reddy
All the channel services are unavailable from a long time (Independent Tv) Open
From the few weeks, not a single channel is working and it is showing that services are unavailable due to bad weather but it is good weather. I had shown it to a local technician but he told that services are closed by the company itself. So p...
Jun 17, 2019 by Saroj Khati
Independent tv is not working (Independent Tv) Open
My set of the box is on but not a single channel is running. In customer care, they said it will start on ** June. Previously also we have some channels problems all channels are not working as per their commitment HD channel is also not workin...
Jun 16, 2019 by Ravindra singh rajput
For terrible and disrespectful customer service (Videocon D2h) Open
I have been calling videocon d*h for the past * days trying to get my TV to work. Every time I could get them to connect. They said their system isn't working call after ** mins. Even * months back I had faced a similar issue where they asked m...
Jun 16, 2019 by Rhythm
Independent Dth tv issue (Independent TV DISH) Open
First, they stop showing HD channel There has been a continuous issue in Independent TV signals. For more than month star channels were not displayed after that ZEE channel were not displayed. Channels subscription were removed without any info...
Jun 16, 2019 by Harjinder Singh
Signal lost problem (Independent Tv) Open
First, they stop showing the HD channel. There has been a continuous issue in Independent TV signals. For more than month star channels were not displayed after that ZEE channel were not displayed. Channels subscription were removed without any...
Jun 16, 2019 by Nirav patel
Not a single channel is available on the DTH (Independent Tv) Open
Over the past * week, I have been receiving an error on all channels - Signal lost due to bad weather. However, the weather isn't bad at all. No proper response from the company's customer service. No response over mail or Twitter accounts. Hel...
Jun 16, 2019 by Rishi Broto Chakraborty
Tv turner locked (Independent Tv) Open
My STB no is ***************. My STB signal lost before * days but no support by independent TV customer care. Please help me....
Jun 15, 2019 by Mahesh kaulbey
Completely signal lost (Independent Tv) Open
There has been a continuous issue in Independent TV signals. For more than month star channels were not displayed after that ZEE channel were not displayed. Channels subscription were removed without any information. Also, customer care no. is ...
Jun 15, 2019 by Chetan Jagdishbhai Dodiya
Independent TV not showing any channel and giving false statement (Independent Tv) Open
We buy independent TV set-top box three months before and paid the amount of Rs. **** initially. According to them, they are going to show all the channels to one upcoming year. But by the time passes they slowing cutting down the paid channel...
Jun 15, 2019 by Sachin
Independent TV signal loss problem (Independent Tv) Open
Independent TV has been cheating the customer from the beginning. Initially, all HD channels were gone. Then it gave some migration package based on the area you are living in. Then now from a couple of days video was stucking regularly and now...
Jun 15, 2019 by Shweta Gupta
DTH connection is not provided (Airtel DTH) Closed
I have ordered Airtel HD DTH connection via airtel app installed on my mobile last Friday. As per message one customer ID is assigned to my connection. However, Still I didn't get any call for deliver and install the product. Whenever I called...
Aug 26, 2019 by Debaprasad Sasmal
Package not activated (Videocond2h) Closed
I have recharged my d*h account on **/**/**** till today package was not activated, customer care agents telling that with * working hrs your problem will be resolved it's already * days gone, till today issue not resolved every day I am trying...
Aug 24, 2019 by T Srikanth
Service not provided (Dishtv) Closed
About * months ago I have been set up cable connection for entertainment at my home but only *-* days connection properly working and then my tv is not working. I have been informed many times to cable operator but he does not respond often and...
Aug 01, 2019 by Kamal kumar lodhi
Fraud by Independent TV (Independent dth tv) Closed
I have purchased independent TV set-top box on Jan **** with a one-year subscription. But from the start, they are not providing the service. When we contact the customer care they just told us that the service will resume in next month. But fr...
Jul 18, 2019 by KANHU Mohanty
Videocon d2H not installed even after 11 days of paying full money (Videocon D2h) Closed
I paid for full Videocon D*H connection on *th July and have been calling them since. They haven't still installed the service even after calling them almost daily. Their customer service representative doesn't know anything and keeps saying it...
Jul 18, 2019 by Vinay
Independent TV connections not received till date even giving payment of Rs 2000 (Independent dth) Closed
I had booked connection on **rd November **** but till today I have not received any refund or connection from the company. When I call their service centre initially they told that you will get a connection in ** days & they passed * to * mont...
Jul 18, 2019 by Munish Jethi
Automatic changed the package (Videocon D2h) Closed
Every month I am recharging with *** Rs and in that there is some selected channel for which I have created a pack as per TRAI rule. The pack was already created * to * months back itself. After creating pack auto get locked then normally every...
Jul 02, 2019 by Syed imran ahmed
Channel is not work properly (Independent Tv) Closed
The service of independent TV dish very bad. In this June month, all the channel is not working properly and show the message of bad weather. Customer care man tells us to solve this problem at ** Jun but here not changes at the condition of di...
Jun 19, 2019 by Karan sharma
Videocon D2H connectivity (Videocond2h) Closed
I had requested VideoconD*H to re-establish the connection on **nd May. Initially, request raised on **nd of May for unlocking the connection. Three months payment of **** INR on *th June was paid towards the re-establishing the connection as p...
Jun 11, 2019 by Jeethesh gopinatha pai
Videocon new d2h connection not set (Videocon D2h) Closed
I have ordered a new HD box from Videocon on d*h website on *th June ****. They promised that within ** hours the connection will set. But they didn't come to * days. I have contacted their customer care, they have escalated the issue * times. ...
Jun 08, 2019 by Suganthi
DTH connection installation has not done after several days of booking and payment (Airtel DTH) Closed
As I need a dth connection. I decided for Airtel digital tv. I ordered it online and made payment online. The customer id also generated. The assurance for installation was within ** hours. But it passes, when I tried to inquire at helpline nu...
Jun 05, 2019 by Sidhartha Sankar Jena
Limited signal/no signal (Dish TV) Closed
No signal is from *.*.** but due to network and electricity problem complaint at customer centre was registered on **.*.** but till date, no technician visited or resolved the problem. I have contacted customer care executive more than ** times...
Jun 02, 2019 by Dilip kumar singh
Problem in channel (Independent Tv) Closed
I have taken *-year subscription offer from Independent TV promising over *** channels. But now I am unable to enjoy the services as almost **% of the channels are removed by the company citing technical problem or Trai guidelines. Firstly Star...
May 27, 2019 by Kamal Kishore
No services given (Sri Balaji Cable Network) Closed
They took the money and no services are given. They behaved very rudely and abused me. Please help....
May 27, 2019 by Seetalakshmi
Full and final of dealership (Independent Tv) Closed
I had dealership of independent tv in Kotdwar Uttrakhand for which I have resigned * months ago in February. But till now my full and final is not done by the company. When I try to contact them normally they don't take my calls and if they tak...
May 27, 2019 by Akshay wadhwa
Independent TV subscription (Independent Tv) Closed
As I m independent tv customer I have bought a one-year subscription. But I can not enjoy the usual channels also because of its discontinuity. Very cheap service from customer care. Not giving any perfect date of channels continuity not transf...
May 26, 2019 by Rupali waghchoire
My most favourite channel is removed from platform (Videocon D2h) Closed
My old mother watches only JINVANI religious channel. But Videocon company removed that channel from there platform. I request for it continually but anybody doesn't respond....
May 25, 2019 by Prashant Gandhak
Service not delivered in lieu of money (Priya Cable Company) Closed
These guys are based out of Sector *** (Near Mother Dairy) charged money in advance for TV cable from my aged parents and for * consecutive months and didn't provide any channels. My parents went to them and asked them to provide the connection...
May 23, 2019 by Shayari Bhattacharyya
Fraud has happened (Tata Sky India) Closed
Recently I shifted from one location to another within Bangalore. I called tata sky CC that my box is not working as per the process. I requested for relocation. I cancelled the request because I didn't have the Dish and I asked the CC executiv...
May 23, 2019 by Venu
Tata Sky executives and technicians are not providing support for their disrupted services (Tata Sky) Closed
Tata sky executives and technicians are not providing support for their disrupted services. Since * days (**th May ****) the complaint has been lodged but their executives give false assurances that their technician team will be visiting soon b...
May 23, 2019 by Lalatendu Pattnaik
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's