D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

Online payment is made for dth but didn't delivered (Onlinedth.co.in) ^Open

I paid Rs. ****/- for a videocon dth on */*/**. (A/c No. ************ Yash retail & services, Delhi). Company is not willing to deliver the item or provide order details. I send e-mail to several times, unanswered. ...

Jun 12, 2019 by Shiju sk

Poor service by Independent TV (Independent Tv Reliance) ^Open

They sell connection of Independent Tv to me in the month of Nov ****. With communication all channel including HD, they provide till * year. But since mid of March, they reduce the pack. Most of the time they give commitment next ** to ** days...

Jun 12, 2019 by Surender Kumar

Installation not done (Unisyn Enterprises ) ^Open

Name of the distributor- Unisyn Enterprises, Contact number- ***********, e-mail id-tscustomerservice@qaspl.com. Customer id/ connection number not provided by the company. Amount paid- Rs ****/- through online on *-*-****. Payment grievance de...

Jun 11, 2019 by Hemant Kumar

Non resumption of services by DTH provider (Dish TV) ^Open

Complaint lodged with DishTv that channels are not coming with error code *** on May **, ****. Company's service team assured that complaint will be resolved within ** hours. Subsequently, escalations were done after * days that the complaint i...

Jun 10, 2019 by Manas Ranjan Pani

TPTL package is not updating after calling many times (TPTL) ^Open

I am having tptl dish connection. I requested them to update the package plan. It's more than * days and still, they did not update my plan. I have called them multiple time. Every time they promised to complete it in * or * hours but all in va...

Jun 07, 2019 by Prafull kumar gupta

Independent tv not working since February (Independent Tv) ^Open

I would like to bring you in the notice that I have one Independent tv connection with customer id: ********** activated near December. I have a problem with hardware from starting. I have complaint same to the person who comes to install it bu...

Jun 06, 2019 by Rajinder

Dish TV set top box not working (Dish TV) ^Open

I have a Dish TV HD connection with no ***********. My set-top box is not working since **rd May **. Initially, I thought it was a remote problem I changed the batteries and checked it was working fine. I went to the local Dish TV sales dealer ...

Jun 05, 2019 by Naresh Chandra

Payed online and services not delivered (Tata Sky India) ^Open

I booked connection on *rd June from website online. The money got debited and till today I have not received any response from Tata Sky till date. Their telecallers pester me for this new connection and when I am looking to find where did my m...

Jun 05, 2019 by Vivek Vishal

Amount has been deducted from my D2H account (Videocon D2h) ^Open

Without my notice Rs. *** has been deducted from my D*H account towards engineer service though the engineer has not visited. When I ask to revert the amount to my account, they are always kept on going creating a new ticket and ignore the olde...

Jun 04, 2019 by Ramulu S

Cable operator is charging more than the fixed amount (Gtpl Set Top Box) ^Open

These people at shakti cable charge us more than the maximum amount for a channel like the Sony pack is available for rupees ** and these people charge around ** - *** rupees. Not even giving all channels. The amount is given to cable operators...

Jun 04, 2019 by Prakhar Dubey

D2h worst service (Videocon D2h Services ) ^Open

Videocon service is worst. Last one week there not installed setup box. They are also not giving proper service. They not allowed to go with other service providers. Just keep the amount with them struggle the customer. Please take serious acti...

Jun 04, 2019 by Raghavendra

Setup box not loading (Videocon D2h) ^Open

I have an issue regarding the d*h company that the setup box loads until ***% and stops showing the home page. This problem is around * to * days and we couldn't get any response from the company. We have * connections in our family and the oth...

Jun 02, 2019 by Poojith goud

Refund is not received (Dish TV) ^Open

Payment is not received. Two months passed. Google pay tell me bill desk refund your payment. But payment is not received. I share bank statement much time. But Google pay not to help me. ...

May 28, 2019 by Parveen

Signal not available (Videocon D2h) ^Open

Last * days there is no signal in my set of box. Daily I call customer care service. But there are no benefits. They said after * hours the problem will solve. Before * weeks one signal problem is found. I informed the customer care. After ** h...

May 27, 2019 by Varghese Mathai

Independent TV not working (Independent Tv) ^Open

I have installed Independent tv on *st Jan **** after * months not a single channel is showing in my Tv from last month. It shows Error-* E-** filter is not enough. I have tried to contact their customer care but they did not receive my call fo...

May 26, 2019 by Darshit Bhaliya

D2H no signal for 5 days (Videocon D2h) ^Open

My Videocon d*h does not have a signal for the past * days. Repeated calls every day assuring that a technician will visit in *hrs/**hrs. Not a single call so far....

May 25, 2019 by Sundeep

D2h services not provided (Videocon D2h Services ) ^Open

D*h cable was not working and I have registered a complaint with customer care of Videocon d*h for * times in ** days and every time they tell your issue will be resolved in * working hours but even after ** days, the issue is not resolved. Wh...

May 25, 2019 by Bassanagowda

Videocon D2H service disturbed after cyclone (Videocon) ^Open

After the cyclone, there is no signal on my TV. I complain at Videocon customer care twice but they were not attending it. They were closing the call without resolving it. Every time they were told that our technicians will attend it but till d...

May 24, 2019 by Baniputta Panda

Videocon D2H Set top box not working (Videocon D2h) ^Open

I have been using Videocon d*h from one year. Now I feel regret with services. My customer id *********. It is been ** days, ** complaints I filed. But the issue is not resolved. One engineer has come and changed set box and remote, taken money...

May 24, 2019 by Raghu P

Channels not working (Independent Tv) ^Open

We took the Independent Tv connection by paying the annual amount we were supposed to enjoy all the channels. Surprisingly it just worked for *months after that all the channels stopped working no reply from wonderful customer care. My time mon...

May 23, 2019 by Menu

Worst service given (Independent d2h) ^Closed

Since the last * days, I am not able to see any kind of channels on Independent d*h service. They have promised a lot before selling their products but since I have bought this product. I couldn't see any of the promises they kept. I am going t...

May 09, 2019 by Dhaval

Signal goes continues on and off in every 10 sec (Independent Tv) ^Closed

I am not able to watch any channel on the TV. In every ** sec, the screens are getting frozen. Tried calling cc but not responding. Also gave missed call number still didn't receive any call. Feel like the company is fake all the HD channels s...

May 09, 2019 by Anonymos

Issue in the service (Independent Tv) ^Closed

This is poor service third class Dth service provider. So don't purchase from this. There is the hanging problem from last * days....

May 09, 2019 by K venkatesha

D2h not working (Independent Tv) ^Closed

I purchase independent TV but it is not working after * month. Please help....

May 09, 2019 by Surajit Chatterjee

Fraud by the Dth (Independent Tv) ^Closed

I got independent tv fitted and all the channels are getting hanged in ** sec of broadcasting. Also, the Zee channels are not appearing due to which we are not able to enjoy the service that we have paid for. The company always keeps false prom...

May 09, 2019 by Jigar

SD channels started decreasing (Independent Tv) ^Closed

Every channel freezes for every ** seconds and resumes after ** sec. HD channels stopped long ago. The number of SD channels started decreasing from months. Whatever channels still coming to their count is going down. Zero customer service. I h...

May 09, 2019 by Prakash karande

Installation not done (Independent Tv Reliance) ^Closed

In March **** I had applied for two connection. After the regular advertisement in the newspaper, I had paid the amount through my credit card. I had received mail and they ask for * week time for installation and after * weeks I called them th...

May 09, 2019 by Himanshu Rawat

Channels are interrupted (Independent Tv) ^Closed

We have Independent tv connection on our tv. In the starting company said that the channels will be free for one year and all the channels will be available but now after a few months more than half are missing and except it, all channels start...

May 09, 2019 by Deepshikha

Picture freezes in every 15 sec (Independent Tv) ^Closed

Picture and sound freeze after every * to** sec. Customer care never connects what to do. Total waste of money....

May 08, 2019 by Jitendra rathi

Problem in TV (Independent Tv) ^Closed

Mujhe independent tv ne preshan kr rkha hai. Customer care Wale bhi thik dangh se problem nhi sunte. Please help....

May 08, 2019 by Anil kumar

Service not given (Independent Tv) ^Closed

Facing regular issues with Independent TV services. Earlier there were issues related to channels availability and now this hanging problem which is very frustrating. Customer care number is always busy and there is no provision of call back. H...

May 08, 2019 by Rajeesh T K

Package not given (Independent Tv) ^Closed

May 08, 2019 by Sleep singh

Package not completed (DEN Networks) ^Closed

I have paid Rs. *** for the pack on **-*-****. They interrupt connection on **-*-****. Please help....

May 08, 2019 by J p

Hanging problem in TV (Independent Tv) ^Closed

May 08, 2019 by Rahul Garg

Services not provided (Independent Tv) ^Closed

Channel stopping after every ** second and company is not even answering calls and complaints. ...

May 08, 2019 by Vansh Singla

Channels freezing after 10 sec (Reliance Independent Tv) ^Closed

Channels freezing in every ** seconds. This issue raised from the last * days and company customer care not responding. Complain mail drop but no reply from them. Our previous complaint about no signal was resolve in * months. Very bad experien...

May 08, 2019 by Pankaj Ghildiyal

Channel freezing in every 10 second (Independent Tv) ^Closed

Channels freezing in every ** seconds. This issue raised from the last * days and company customer care not responding. Complain mail drop but no reply from them. Do the needful....

May 08, 2019 by Santosh Gautam Yadav

Cable TV not working (Independent Tv) ^Closed

I was earlier using TATA sky and saw lower cost offered by Reliance digital. I had purchased * nos of digital set-top box cable TV connections from Reliance in Aug ****. Now called Independent TV. After a long follow-up, the connection was give...

May 08, 2019 by Santhosh Hegde

Channel freezing in every 10 second (Independent Tv Reliance) ^Closed

Channels freezing in every ** seconds. This issue raised from the last * days and company customer care not responding. Complain mail drop but no reply from them. ...

May 08, 2019 by Rajat vashistha

Package not delivered (Independance Tv) ^Closed

The set top box shows video for approximately ** seconds and then freezes for about ** seconds. The same issue is there with every channel. The customer service number is either unreachable or disconnects after about ** minutes on hold. Please ...

May 08, 2019 by JAYENDRA