D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

Tv turner locked (Independent Tv) ^Open

My STB no is ***************. My STB signal lost before * days but no support by independent TV customer care. Please help me....

Jun 15, 2019 by Mahesh kaulbey

Completely signal lost (Independent Tv) ^Open

There has been a continuous issue in Independent TV signals. For more than month star channels were not displayed after that ZEE channel were not displayed. Channels subscription were removed without any information. Also, customer care no. is ...

Jun 15, 2019 by Chetan Jagdishbhai Dodiya

Independent TV not showing any channel and giving false statement (Independent Tv) ^Open

We buy independent TV set-top box three months before and paid the amount of Rs. **** initially. According to them, they are going to show all the channels to one upcoming year. But by the time passes they slowing cutting down the paid channel...

Jun 15, 2019 by Sachin

Independent TV signal loss problem (Independent Tv) ^Open

Independent TV has been cheating the customer from the beginning. Initially, all HD channels were gone. Then it gave some migration package based on the area you are living in. Then now from a couple of days video was stucking regularly and now...

Jun 15, 2019 by Shweta Gupta

Channel dekhne band ho gye (Independent Tv) ^Open

Maine **.**.**** ko independent tv ka connection liya tha jiski purchase value Rs. ****/- or validate **.**.**** tha. Abhi sbhi prakar k channel dekhne band ho gye. Dealer se bat ki to usne bola ki mai kuch nhi kr sakta company band ho gayi aap...

Jun 14, 2019 by Kishor Kumar Saini

STB signal lost (Independent Tv) ^Open

From last two days signal on my Independent TV STB has lost. It is showing Error *** - Signal Lost....

Jun 14, 2019 by Sukhpreet Singh

Services disrupted package not delivered no complain addressable (Independent d2h) ^Open

Inefficiency in service, cheating and lousy reception quality. Channels subscribed not in service. No after sales or complain addressed....

Jun 14, 2019 by Juzer Sakarwala

Tuner not locked (Independent Tv) ^Open

I am getting an issue where it is showing tuner not locked and I am not able to view any channel. Tried calling the customer care but there is no resolution. It's a fake company. My SN number is - ***************....

Jun 13, 2019 by Surender Singh

Channel and service problem (Independant Tv Reliance digital) ^Open

I have purchased independent TV DTH connection rs ****/- with a *-year package. I was having a problem with all channel. Many time stuck not visible and other problems. While I am calling them they did not pick up the call never answered and no...

Jun 13, 2019 by Chetan sonawane

Channels not provided (Independent Tv) ^Open

Independent tv serial no: *************** CAID: *x******CE I booked this set-top box on ** March **** and in advertisement clearly mentioned that it will installed within ** to ** day but had installed in my home in the month of Nov-Dec. (Thi...

Jun 12, 2019 by Amit Kamthan

Online payment is made for dth but didn't delivered (Onlinedth.co.in) ^Open

I paid Rs. ****/- for a videocon dth on */*/**. (A/c No. ************ Yash retail & services, Delhi). Company is not willing to deliver the item or provide order details. I send e-mail to several times, unanswered. ...

Jun 12, 2019 by Shiju sk

Poor service by Independent TV (Independent Tv Reliance) ^Open

They sell connection of Independent Tv to me in the month of Nov ****. With communication all channel including HD, they provide till * year. But since mid of March, they reduce the pack. Most of the time they give commitment next ** to ** days...

Jun 12, 2019 by Surender Kumar

Installation not done (Unisyn Enterprises ) ^Open

Name of the distributor- Unisyn Enterprises, Contact number- ***********, e-mail id-tscustomerservice@qaspl.com. Customer id/ connection number not provided by the company. Amount paid- Rs ****/- through online on *-*-****. Payment grievance de...

Jun 11, 2019 by Hemant Kumar

Non resumption of services by DTH provider (Dish TV) ^Open

Complaint lodged with DishTv that channels are not coming with error code *** on May **, ****. Company's service team assured that complaint will be resolved within ** hours. Subsequently, escalations were done after * days that the complaint i...

Jun 10, 2019 by Manas Ranjan Pani

TPTL package is not updating after calling many times (TPTL) ^Open

I am having tptl dish connection. I requested them to update the package plan. It's more than * days and still, they did not update my plan. I have called them multiple time. Every time they promised to complete it in * or * hours but all in va...

Jun 07, 2019 by Prafull kumar gupta

Independent tv not working since February (Independent Tv) ^Open

I would like to bring you in the notice that I have one Independent tv connection with customer id: ********** activated near December. I have a problem with hardware from starting. I have complaint same to the person who comes to install it bu...

Jun 06, 2019 by Rajinder

Dish TV set top box not working (Dish TV) ^Open

I have a Dish TV HD connection with no ***********. My set-top box is not working since **rd May **. Initially, I thought it was a remote problem I changed the batteries and checked it was working fine. I went to the local Dish TV sales dealer ...

Jun 05, 2019 by Naresh Chandra

Payed online and services not delivered (Tata Sky India) ^Open

I booked connection on *rd June from website online. The money got debited and till today I have not received any response from Tata Sky till date. Their telecallers pester me for this new connection and when I am looking to find where did my m...

Jun 05, 2019 by Vivek Vishal

Amount has been deducted from my D2H account (Videocon D2h) ^Open

Without my notice Rs. *** has been deducted from my D*H account towards engineer service though the engineer has not visited. When I ask to revert the amount to my account, they are always kept on going creating a new ticket and ignore the olde...

Jun 04, 2019 by Ramulu S

Cable operator is charging more than the fixed amount (Gtpl Set Top Box) ^Open

These people at shakti cable charge us more than the maximum amount for a channel like the Sony pack is available for rupees ** and these people charge around ** - *** rupees. Not even giving all channels. The amount is given to cable operators...

Jun 04, 2019 by Prakhar Dubey

Bad interrupted transmission (Independent Tv) ^Closed

Most channels are deactivated for a long time as of now all Zee network channels are not working. Rest all channels are a pause and play after every ** seconds which is really bad service. Imagine how can one sèe TV in breaks? This is really f...

May 09, 2019 by Ashish Pansare

Breach of contract (Independent d2h) ^Closed

None of the TV channels is coming from * days. The customer service number is not reachable and the distributor has changed his number in the Mysore region. I want to file a case against them in consumer forum and recover the losses I incurred....

May 09, 2019 by Pramod Kumar

Hanging problem occurring (Independent Tv) ^Closed

Facing regular issues with Independent TV services. Earlier there were issues related to channels availability and now this hanging problem which is very frustrating. Customer care number is always busy and there is no provision of call back. I...

May 09, 2019 by PRINCE GANDHI

DTH service not as promised (Independent Tv) ^Closed

They have promised to broadcast all the channels and HD channels for one year free after installation. Now many channels including HD channels stopped without any reason. Broadcast of running channels also not coming. No one taking calls on th...

May 09, 2019 by Sunil Kumar Gupta

Worst service given (Independent d2h) ^Closed

Since the last * days, I am not able to see any kind of channels on Independent d*h service. They have promised a lot before selling their products but since I have bought this product. I couldn't see any of the promises they kept. I am going t...

May 09, 2019 by Dhaval

Signal goes continues on and off in every 10 sec (Independent Tv) ^Closed

I am not able to watch any channel on the TV. In every ** sec, the screens are getting frozen. Tried calling cc but not responding. Also gave missed call number still didn't receive any call. Feel like the company is fake all the HD channels s...

May 09, 2019 by Anonymos

Issue in the service (Independent Tv) ^Closed

This is poor service third class Dth service provider. So don't purchase from this. There is the hanging problem from last * days....

May 09, 2019 by K venkatesha

D2h not working (Independent Tv) ^Closed

I purchase independent TV but it is not working after * month. Please help....

May 09, 2019 by Surajit Chatterjee

Fraud by the Dth (Independent Tv) ^Closed

I got independent tv fitted and all the channels are getting hanged in ** sec of broadcasting. Also, the Zee channels are not appearing due to which we are not able to enjoy the service that we have paid for. The company always keeps false prom...

May 09, 2019 by Jigar

SD channels started decreasing (Independent Tv) ^Closed

Every channel freezes for every ** seconds and resumes after ** sec. HD channels stopped long ago. The number of SD channels started decreasing from months. Whatever channels still coming to their count is going down. Zero customer service. I h...

May 09, 2019 by Prakash karande

Installation not done (Independent Tv Reliance) ^Closed

In March **** I had applied for two connection. After the regular advertisement in the newspaper, I had paid the amount through my credit card. I had received mail and they ask for * week time for installation and after * weeks I called them th...

May 09, 2019 by Himanshu Rawat

Channels are interrupted (Independent Tv) ^Closed

We have Independent tv connection on our tv. In the starting company said that the channels will be free for one year and all the channels will be available but now after a few months more than half are missing and except it, all channels start...

May 09, 2019 by Deepshikha

Picture freezes in every 15 sec (Independent Tv) ^Closed

Picture and sound freeze after every * to** sec. Customer care never connects what to do. Total waste of money....

May 08, 2019 by Jitendra rathi

Problem in TV (Independent Tv) ^Closed

Mujhe independent tv ne preshan kr rkha hai. Customer care Wale bhi thik dangh se problem nhi sunte. Please help....

May 08, 2019 by Anil kumar

Service not given (Independent Tv) ^Closed

May 08, 2019 by Rajeesh T K

Package not given (Independent Tv) ^Closed

May 08, 2019 by Sleep singh

Package not completed (DEN Networks) ^Closed

I have paid Rs. *** for the pack on **-*-****. They interrupt connection on **-*-****. Please help....

May 08, 2019 by J p

Hanging problem in TV (Independent Tv) ^Closed

May 08, 2019 by Rahul Garg

Services not provided (Independent Tv) ^Closed

Channel stopping after every ** second and company is not even answering calls and complaints. ...

May 08, 2019 by Vansh Singla

Channels freezing after 10 sec (Reliance Independent Tv) ^Closed

Channels freezing in every ** seconds. This issue raised from the last * days and company customer care not responding. Complain mail drop but no reply from them. Our previous complaint about no signal was resolve in * months. Very bad experien...

May 08, 2019 by Pankaj Ghildiyal