D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

Cheated by Videocon D2h (Videocon D2h) ^Open

Channels were not coming from ** days and we kept calling everyday video to check the status. They keep saying us to wait for * hours every day. They accepted that they have charged us unnecessarily without providing any service and delaying to...

Jun 28, 2019 by Hema Balu

Tatasky no signal (Tatasky) ^Open

There is no tatasky signal for the past one week. Every time I log in a ticket and it is auto closed or technician turn up and run away without saying anything. I have enclosed the followup. I have done with the team. Absolutely useless team. N...

Jun 28, 2019 by Albert Joseph

Frequent disconnection of DTH (Airtel DTH) ^Open

*. Reference is made to consumer forum complain No. ******* against DTH. *. It is intimated that I had taken the connection of DIS TV on ** May **, having STB No. *********** and customer ID-**********. *. On ** May **, my set box got dis...

Jun 27, 2019 by Akhilesh kumar

Sundirect DTH package not delivered (Bookmydth.com) ^Open

I have placed orders for a new connection to SUN DIRECT DTH through bookmydth.com website on **th June **** and paid the amount of Rs. *,***.** through my State Bank of India net banking account. My Order Number is ***** and CC Avenue Referen...

Jun 26, 2019 by Saravanan

Videocon D2h not initiating failed payment return/refund to bank account for customer id (Videocon D2h) ^Open

I had recharged videocon d*h account with customer id ********* and registered mobile no. on **th June ****. For the first time I was paying **** Rs via paytm and in the website, during payment, it failed in videocon payment page and I got an e...

Jun 24, 2019 by Avinash Verma

Independent TV fraud none of the channels are coming (Independent Tv) ^Open

From the past two weeks not even opening any channels. The TV screen showing that the signal is lost due to bad weather. But the days very sunny. How come it could be a signal problem. Form the starting installation of the day, I am facing a lo...

Jun 23, 2019 by RAMESH D

Connection not working (Independent Tv) ^Open

Connection not working dt **.**.****. Please do the needful....

Jun 20, 2019 by Radheshyam tiwari

Very bad customer service from Airtel DTH (Airtel DTH) ^Open

My Airtel DTH customer Id is **********. This complaint about the bad customer service of Airtel DTH. I have registered for a new connection on May **, ****, through their website but they did not do any initiative to install the same for anoth...

Jun 18, 2019 by Jineesh MG

No service/network issue (Independent Tv) ^Open

No service displays error *** which is for bad weather. The weathers here is sunny no clouds no rain but there is absolutely no signal at all. Tried contacting customer care but in vain. Its always showing network busy error no matter how many ...

Jun 17, 2019 by Parvez Banvasikar

Independent TV DTH issue (Reliance Big TV) ^Open

We bought this new Independent Tv DTH (later we realized Reliance BIG TV name changed as Independent TV), paid **** for * year unlimited channels and * years free to air channels. It's just * months and for the past * week, not even a single ch...

Jun 17, 2019 by Reddy

All the channel services are unavailable from a long time (Independent Tv) ^Open

From the few weeks, not a single channel is working and it is showing that services are unavailable due to bad weather but it is good weather. I had shown it to a local technician but he told that services are closed by the company itself. So p...

Jun 17, 2019 by Saroj Khati

Independent tv is not working (Independent Tv) ^Open

My set of the box is on but not a single channel is running. In customer care, they said it will start on ** June. Previously also we have some channels problems all channels are not working as per their commitment HD channel is also not workin...

Jun 16, 2019 by Ravindra singh rajput

For terrible and disrespectful customer service (Videocon D2h) ^Open

I have been calling videocon d*h for the past * days trying to get my TV to work. Every time I could get them to connect. They said their system isn't working call after ** mins. Even * months back I had faced a similar issue where they asked m...

Jun 16, 2019 by Rhythm

Independent Dth tv issue (Independent TV DISH) ^Open

First, they stop showing HD channel There has been a continuous issue in Independent TV signals. For more than month star channels were not displayed after that ZEE channel were not displayed. Channels subscription were removed without any info...

Jun 16, 2019 by Harjinder Singh

Signal lost problem (Independent Tv) ^Open

First, they stop showing the HD channel. There has been a continuous issue in Independent TV signals. For more than month star channels were not displayed after that ZEE channel were not displayed. Channels subscription were removed without any...

Jun 16, 2019 by Nirav patel

Not a single channel is available on the DTH (Independent Tv) ^Open

Over the past * week, I have been receiving an error on all channels - Signal lost due to bad weather. However, the weather isn't bad at all. No proper response from the company's customer service. No response over mail or Twitter accounts. Hel...

Jun 16, 2019 by Rishi Broto Chakraborty

Tv turner locked (Independent Tv) ^Open

My STB no is ***************. My STB signal lost before * days but no support by independent TV customer care. Please help me....

Jun 15, 2019 by Mahesh kaulbey

Completely signal lost (Independent Tv) ^Open

There has been a continuous issue in Independent TV signals. For more than month star channels were not displayed after that ZEE channel were not displayed. Channels subscription were removed without any information. Also, customer care no. is ...

Jun 15, 2019 by Chetan Jagdishbhai Dodiya

Independent TV not showing any channel and giving false statement (Independent Tv) ^Open

We buy independent TV set-top box three months before and paid the amount of Rs. **** initially. According to them, they are going to show all the channels to one upcoming year. But by the time passes they slowing cutting down the paid channel...

Jun 15, 2019 by Sachin

Independent TV signal loss problem (Independent Tv) ^Open

Independent TV has been cheating the customer from the beginning. Initially, all HD channels were gone. Then it gave some migration package based on the area you are living in. Then now from a couple of days video was stucking regularly and now...

Jun 15, 2019 by Shweta Gupta

Service not delivered in lieu of money (Priya Cable Company) ^Closed

These guys are based out of Sector *** (Near Mother Dairy) charged money in advance for TV cable from my aged parents and for * consecutive months and didn't provide any channels. My parents went to them and asked them to provide the connection...

May 23, 2019 by Shayari Bhattacharyya

Fraud has happened (Tata Sky India) ^Closed

Recently I shifted from one location to another within Bangalore. I called tata sky CC that my box is not working as per the process. I requested for relocation. I cancelled the request because I didn't have the Dish and I asked the CC executiv...

May 23, 2019 by Venu

Tata Sky executives and technicians are not providing support for their disrupted services (Tata Sky) ^Closed

Tata sky executives and technicians are not providing support for their disrupted services. Since * days (**th May ****) the complaint has been lodged but their executives give false assurances that their technician team will be visiting soon b...

May 23, 2019 by Lalatendu Pattnaik

Poor service given (Independent Tv) ^Closed

We have given the sufficient amount for * year for all channels still such poor service is provided. Half of the channels are not working from one month before. We request you to please correct it....

May 22, 2019 by Garvit sharma

Videocon DTH harassing us (Videocon Dth Services) ^Closed

We have recharge Rs. *** to vide**.**ocon DTH on **.**.****. But still, the date I have not got the service. I have several times launch complain in customer care but they have given me the only time. Within ** hrs, within ** hrs your problem w...

May 21, 2019 by Sunita Prusty

Request for service engg (Videocon D2h) ^Closed

Very worst service for * days. I am requesting for service engg to set the dish antenna. Customer representative staff always responding like we escalate the issue it will get resolve within * working hrs. Sr. Supervisors are very arrogant. The...

May 20, 2019 by Niranjan Nahak

Recharge not shown (Videocon D2h) ^Closed

I have done the payment via Paytm on ** May ****. Still, on ** May ****, my recharge is not shown in my account although Paytm is showing payment done. Also, the customer care service is not doing anything to resolve it....

May 19, 2019 by Brijesh kumar

Advance payment cable shut down many times their package is showing very less (Den Cable) ^Closed

Our Den cable operator is charging the full amount in advance. The whole month the connectivity is poor, no one picks the phone for hours if they do pick up they take a lot of time in rectifying the mistake and say poor manpower. Earlier we wer...

May 19, 2019 by Kalpana Saxena

Charged extra amount (Icc Network) ^Closed

With reference to TRAI channel selection basis, I had selected the channel and paid the amount accordingly. However, from last month Laxmi cable started collecting extra RS **/- stating government has increased the amount of channel from last ...

May 19, 2019 by Rajiv

Harassing customer by giving false commitment (Airtel DTH) ^Closed

I have an airtel Dth connection. I am not getting a signal and complained about it since **th May. Its a severe cyclone occurred here in Bhubaneswar on *rd May due to which it happened. I called them several times and also mailed them several t...

May 18, 2019 by MANOJ KUMAR PATI

Delaying in refunding additionally deducted relocation charges for D2H unit (Videocon D2h) ^Closed

I have relocated from Pune to Aurangabad on **-Mar-**. Relocation charges Rs. ***/- collected by installation engineer at the time of removing the unit from my earlier location (Pune) as well as the Rs. *** deducted by Videocon d*h from my d*h ...

May 17, 2019 by PARAG HADKE

Channels are not showing properly (Independent Tv) ^Closed

I bought connection of Independent Tv under scheme all channels including HD free for one year and FTA channels for five years. However just a month after that, they stopped showing HD channels citing TRAI regulations and now even the SD channe...

May 17, 2019 by Hemant pathak

Not giving service properly (Malnad cable company) ^Closed

Our local cable operator who is having an agency of den cable network after new rule got applied from TRAI couples of the month he has not to visit the customer's place. After doing too many calls then he finally comes to my place and does the ...

May 16, 2019 by Ganesh kotian

Issues in service (Airtel DTH) ^Closed

I request for disconnection of Dth. They offered me some offer then I said to continue service but it's not fulfilled. So I am very frustrated. Please help....

May 15, 2019 by Viswas

Complaint not solved from last 2 months (Independent Tv) ^Closed

I am not able to see any channels. I called customer care * months back and still, they have not resolved this issue. Its showing Tuner is locked. I explained each and everything to Independent TV customer care and they said we will send our te...

May 15, 2019 by Anup GOEL

Cheating the consumers (Independent Tv) ^Closed

Independent tv cheated its consumer by keeping up the promise made while booking the connection. Promised to provide ***+ HD channels and ***+ sd channels for the year. Now forget about the channels service is stopped channel stops and plays f...

May 14, 2019 by Mahesh H

Customer care not responding channels hang after every 2 seconds (Independent Tv) ^Closed

All TV channels hang after every * seconds. I m unable to reach customer care number from the past * days. All HD and English channels went from **th Jan ****. Can anyone help how to reach independent tv?...

May 14, 2019 by Himanshu Chauhan

Recharge not done (Airtel DTH) ^Closed

Refer account no **********-***. Recharge was done twice for Rs. ***/-. Initially, the additional account was separate. The secondary account is not in use for months together but during last two recharges of ***/- charges of secondary connecti...

May 13, 2019 by LOKESH VARSHNEY

Dth done fraud (Independent Tv) ^Closed

I purchased a package for Rs. ****+*** free all paid and HD channels for *st one year. Thereafter all free channels up to * yrs. I did the installation in Dec'** but they started reducing all paid channels now many free channels coming as of no...

May 13, 2019 by Shekhar

Poor and irritating service (Independent Tv) ^Closed

Since the registration, until today independent tv is a source of irritation and height of poor services. It took nearly one year to the installation after registration. During this period the summer vacation of my children was exhausted withou...

May 12, 2019 by Rajiv kulkarni