D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

All the channel services are unavailable from a long time (Independent Tv) ^Open

From the few weeks, not a single channel is working and it is showing that services are unavailable due to bad weather but it is good weather. I had shown it to a local technician but he told that services are closed by the company itself. So p...

Jun 17, 2019 by Saroj Khati

Independent tv is not working (Independent Tv) ^Open

My set of the box is on but not a single channel is running. In customer care, they said it will start on ** June. Previously also we have some channels problems all channels are not working as per their commitment HD channel is also not workin...

Jun 16, 2019 by Ravindra singh rajput

For terrible and disrespectful customer service (Videocon D2h) ^Open

I have been calling videocon d*h for the past * days trying to get my TV to work. Every time I could get them to connect. They said their system isn't working call after ** mins. Even * months back I had faced a similar issue where they asked m...

Jun 16, 2019 by Rhythm

Independent Dth tv issue (Independent TV DISH) ^Open

First, they stop showing HD channel There has been a continuous issue in Independent TV signals. For more than month star channels were not displayed after that ZEE channel were not displayed. Channels subscription were removed without any info...

Jun 16, 2019 by Harjinder Singh

Signal lost problem (Independent Tv) ^Open

First, they stop showing the HD channel. There has been a continuous issue in Independent TV signals. For more than month star channels were not displayed after that ZEE channel were not displayed. Channels subscription were removed without any...

Jun 16, 2019 by Nirav patel

Not a single channel is available on the DTH (Independent Tv) ^Open

Over the past * week, I have been receiving an error on all channels - Signal lost due to bad weather. However, the weather isn't bad at all. No proper response from the company's customer service. No response over mail or Twitter accounts. Hel...

Jun 16, 2019 by Rishi Broto Chakraborty

Tv turner locked (Independent Tv) ^Open

My STB no is ***************. My STB signal lost before * days but no support by independent TV customer care. Please help me....

Jun 15, 2019 by Mahesh kaulbey

Completely signal lost (Independent Tv) ^Open

There has been a continuous issue in Independent TV signals. For more than month star channels were not displayed after that ZEE channel were not displayed. Channels subscription were removed without any information. Also, customer care no. is ...

Jun 15, 2019 by Chetan Jagdishbhai Dodiya

Independent TV not showing any channel and giving false statement (Independent Tv) ^Open

We buy independent TV set-top box three months before and paid the amount of Rs. **** initially. According to them, they are going to show all the channels to one upcoming year. But by the time passes they slowing cutting down the paid channel...

Jun 15, 2019 by Sachin

Independent TV signal loss problem (Independent Tv) ^Open

Independent TV has been cheating the customer from the beginning. Initially, all HD channels were gone. Then it gave some migration package based on the area you are living in. Then now from a couple of days video was stucking regularly and now...

Jun 15, 2019 by Shweta Gupta

Channel dekhne band ho gye (Independent Tv) ^Open

Maine **.**.**** ko independent tv ka connection liya tha jiski purchase value Rs. ****/- or validate **.**.**** tha. Abhi sbhi prakar k channel dekhne band ho gye. Dealer se bat ki to usne bola ki mai kuch nhi kr sakta company band ho gayi aap...

Jun 14, 2019 by Kishor Kumar Saini

STB signal lost (Independent Tv) ^Open

From last two days signal on my Independent TV STB has lost. It is showing Error *** - Signal Lost....

Jun 14, 2019 by Sukhpreet Singh

Services disrupted package not delivered no complain addressable (Independent d2h) ^Open

Inefficiency in service, cheating and lousy reception quality. Channels subscribed not in service. No after sales or complain addressed....

Jun 14, 2019 by Juzer Sakarwala

Tuner not locked (Independent Tv) ^Open

I am getting an issue where it is showing tuner not locked and I am not able to view any channel. Tried calling the customer care but there is no resolution. It's a fake company. My SN number is - ***************....

Jun 13, 2019 by Surender Singh

Channel and service problem (Independant Tv Reliance digital) ^Open

I have purchased independent TV DTH connection rs ****/- with a *-year package. I was having a problem with all channel. Many time stuck not visible and other problems. While I am calling them they did not pick up the call never answered and no...

Jun 13, 2019 by Chetan sonawane

Channels not provided (Independent Tv) ^Open

Independent tv serial no: *************** CAID: *x******CE I booked this set-top box on ** March **** and in advertisement clearly mentioned that it will installed within ** to ** day but had installed in my home in the month of Nov-Dec. (Thi...

Jun 12, 2019 by Amit Kamthan

Online payment is made for dth but didn't delivered (Onlinedth.co.in) ^Open

I paid Rs. ****/- for a videocon dth on */*/**. (A/c No. ************ Yash retail & services, Delhi). Company is not willing to deliver the item or provide order details. I send e-mail to several times, unanswered. ...

Jun 12, 2019 by Shiju sk

Poor service by Independent TV (Independent Tv Reliance) ^Open

They sell connection of Independent Tv to me in the month of Nov ****. With communication all channel including HD, they provide till * year. But since mid of March, they reduce the pack. Most of the time they give commitment next ** to ** days...

Jun 12, 2019 by Surender Kumar

Installation not done (Unisyn Enterprises ) ^Open

Name of the distributor- Unisyn Enterprises, Contact number- ***********, e-mail id-tscustomerservice@qaspl.com. Customer id/ connection number not provided by the company. Amount paid- Rs ****/- through online on *-*-****. Payment grievance de...

Jun 11, 2019 by Hemant Kumar

Non resumption of services by DTH provider (Dish TV) ^Open

Complaint lodged with DishTv that channels are not coming with error code *** on May **, ****. Company's service team assured that complaint will be resolved within ** hours. Subsequently, escalations were done after * days that the complaint i...

Jun 10, 2019 by Manas Ranjan Pani

Channels are not showing properly (Independent Tv) ^Closed

I bought connection of Independent Tv under scheme all channels including HD free for one year and FTA channels for five years. However just a month after that, they stopped showing HD channels citing TRAI regulations and now even the SD channe...

May 17, 2019 by Hemant pathak

Not giving service properly (Malnad cable company) ^Closed

Our local cable operator who is having an agency of den cable network after new rule got applied from TRAI couples of the month he has not to visit the customer's place. After doing too many calls then he finally comes to my place and does the ...

May 16, 2019 by Ganesh kotian

Issues in service (Airtel DTH) ^Closed

I request for disconnection of Dth. They offered me some offer then I said to continue service but it's not fulfilled. So I am very frustrated. Please help....

May 15, 2019 by Viswas

Complaint not solved from last 2 months (Independent Tv) ^Closed

I am not able to see any channels. I called customer care * months back and still, they have not resolved this issue. Its showing Tuner is locked. I explained each and everything to Independent TV customer care and they said we will send our te...

May 15, 2019 by Anup GOEL

Cheating the consumers (Independent Tv) ^Closed

Independent tv cheated its consumer by keeping up the promise made while booking the connection. Promised to provide ***+ HD channels and ***+ sd channels for the year. Now forget about the channels service is stopped channel stops and plays f...

May 14, 2019 by Mahesh H

Customer care not responding channels hang after every 2 seconds (Independent Tv) ^Closed

All TV channels hang after every * seconds. I m unable to reach customer care number from the past * days. All HD and English channels went from **th Jan ****. Can anyone help how to reach independent tv?...

May 14, 2019 by Himanshu Chauhan

Recharge not done (Airtel DTH) ^Closed

Refer account no **********-***. Recharge was done twice for Rs. ***/-. Initially, the additional account was separate. The secondary account is not in use for months together but during last two recharges of ***/- charges of secondary connecti...

May 13, 2019 by LOKESH VARSHNEY

Dth done fraud (Independent Tv) ^Closed

I purchased a package for Rs. ****+*** free all paid and HD channels for *st one year. Thereafter all free channels up to * yrs. I did the installation in Dec'** but they started reducing all paid channels now many free channels coming as of no...

May 13, 2019 by Shekhar

Poor and irritating service (Independent Tv) ^Closed

Since the registration, until today independent tv is a source of irritation and height of poor services. It took nearly one year to the installation after registration. During this period the summer vacation of my children was exhausted withou...

May 12, 2019 by Rajiv kulkarni

Not got channel as per package (Independent Tv) ^Closed

I had bought a 'Freedom' package in which I am able to view all channel for next year. At start time I able to view all channel but after a month from March, all channel prime channel is off to view. Then after in between last month 'Star Netwo...

May 11, 2019 by Shubham

TV not working (Independant Tv Reliance digital) ^Closed

My independent TV channels are not working for * days getting an error and tried contacting customer care but not able to reach. Please help to refund the amount what we have paid....

May 10, 2019 by Raghavendra

Unable to watch tv even after full payment (Independent Tv) ^Closed

I purchased an independent tv connection in ₹**** couple of month ago. I was told that I will be able to enjoy all the channels for one year but soon after all the English Channel and HD channel were lost. I registered a complaint and was tol...

May 10, 2019 by Sameer Raizada

Old set top box given (Tata Sky) ^Closed

Mene tata sky ka naya set-top box liya tha. ** days ke baad usme thodi se gadbadi ayi. Vo ishe le gye aur unhone kha ki ham us jesa hi apko set-top box denge lekin unhone old set-top box de diya. Mene unko bahut bar kha lekin vo meri help nhi k...

May 10, 2019 by CHANDAN GUPTA

Not received any information regarding installation (Independent Tv) ^Closed

My booking id is R*********. Not yet received any information regarding installation. I was already booked through online at **-**-**. I am searching agency here can't find the proper address. After this, I raised the complaint against the inst...

May 10, 2019 by Chethan

Hanging problem issue (Independent dth) ^Closed

I have purchased Independent Dth set-top box in Feb ****. As per company shows all channels on their platform. But on March ** they removed channels one by one. Customer care doesn't respond if any call or mail. After some time star network cha...

May 10, 2019 by Sivarangababu Dhavala

Channels are not coming (Independent Tv) ^Closed

My channel not coming from *-week. Also, the company don't respond. Please help....

May 10, 2019 by Yash Gupta

Bad interrupted transmission (Independent Tv) ^Closed

Most channels are deactivated for a long time as of now all Zee network channels are not working. Rest all channels are a pause and play after every ** seconds which is really bad service. Imagine how can one sèe TV in breaks? This is really f...

May 09, 2019 by Ashish Pansare

Breach of contract (Independent d2h) ^Closed

None of the TV channels is coming from * days. The customer service number is not reachable and the distributor has changed his number in the Mysore region. I want to file a case against them in consumer forum and recover the losses I incurred....

May 09, 2019 by Pramod Kumar

Hanging problem occurring (Independent Tv) ^Closed

Facing regular issues with Independent TV services. Earlier there were issues related to channels availability and now this hanging problem which is very frustrating. Customer care number is always busy and there is no provision of call back. I...

May 09, 2019 by PRINCE GANDHI

DTH service not as promised (Independent Tv) ^Closed

They have promised to broadcast all the channels and HD channels for one year free after installation. Now many channels including HD channels stopped without any reason. Broadcast of running channels also not coming. No one taking calls on th...

May 09, 2019 by Sunil Kumar Gupta