D2h Complaints
DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :
Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575
However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.
Videocon d2h not installed (Videocon D2h) Open
Videocon d*h not installed till today and there was no response from the service centre. We had paid money through online....
Jun 29, 2019 by Modugula naveen naidu
Cheated by Videocon D2h (Videocon D2h) Open
Channels were not coming from ** days and we kept calling everyday video to check the status. They keep saying us to wait for * hours every day. They accepted that they have charged us unnecessarily without providing any service and delaying to...
Jun 28, 2019 by Hema Balu
Tatasky no signal (Tatasky) Open
There is no tatasky signal for the past one week. Every time I log in a ticket and it is auto closed or technician turn up and run away without saying anything. I have enclosed the followup. I have done with the team. Absolutely useless team. N...
Jun 28, 2019 by Albert Joseph
Frequent disconnection of DTH (Airtel DTH) Open
*. Reference is made to consumer forum complain No. ******* against DTH. *. It is intimated that I had taken the connection of DIS TV on ** May **, having STB No. *********** and customer ID-**********. *. On ** May **, my set box got dis...
Jun 27, 2019 by Akhilesh kumar
Sundirect DTH package not delivered (Bookmydth.com) Open
I have placed orders for a new connection to SUN DIRECT DTH through bookmydth.com website on **th June **** and paid the amount of Rs. *,***.** through my State Bank of India net banking account. My Order Number is ***** and CC Avenue Referen...
Jun 26, 2019 by Saravanan
Videocon D2h not initiating failed payment return/refund to bank account for customer id (Videocon D2h) Open
I had recharged videocon d*h account with customer id ********* and registered mobile no. on **th June ****. For the first time I was paying **** Rs via paytm and in the website, during payment, it failed in videocon payment page and I got an e...
Jun 24, 2019 by Avinash Verma
Independent TV fraud none of the channels are coming (Independent Tv) Open
From the past two weeks not even opening any channels. The TV screen showing that the signal is lost due to bad weather. But the days very sunny. How come it could be a signal problem. Form the starting installation of the day, I am facing a lo...
Jun 23, 2019 by RAMESH D
Connection not working (Independent Tv) Open
Connection not working dt **.**.****. Please do the needful....
Jun 20, 2019 by Radheshyam tiwari
Channel is not work properly (Independent Tv) Closed
The service of independent TV dish very bad. In this June month, all the channel is not working properly and show the message of bad weather. Customer care man tells us to solve this problem at ** Jun but here not changes at the condition of di...
Jun 19, 2019 by Karan sharma
Very bad customer service from Airtel DTH (Airtel DTH) Open
My Airtel DTH customer Id is **********. This complaint about the bad customer service of Airtel DTH. I have registered for a new connection on May **, ****, through their website but they did not do any initiative to install the same for anoth...
Jun 18, 2019 by Jineesh MG
No service/network issue (Independent Tv) Open
No service displays error *** which is for bad weather. The weathers here is sunny no clouds no rain but there is absolutely no signal at all. Tried contacting customer care but in vain. Its always showing network busy error no matter how many ...
Jun 17, 2019 by Parvez Banvasikar
Independent TV DTH issue (Reliance Big TV) Open
We bought this new Independent Tv DTH (later we realized Reliance BIG TV name changed as Independent TV), paid **** for * year unlimited channels and * years free to air channels. It's just * months and for the past * week, not even a single ch...
Jun 17, 2019 by Reddy
All the channel services are unavailable from a long time (Independent Tv) Open
From the few weeks, not a single channel is working and it is showing that services are unavailable due to bad weather but it is good weather. I had shown it to a local technician but he told that services are closed by the company itself. So p...
Jun 17, 2019 by Saroj Khati
Independent tv is not working (Independent Tv) Open
My set of the box is on but not a single channel is running. In customer care, they said it will start on ** June. Previously also we have some channels problems all channels are not working as per their commitment HD channel is also not workin...
Jun 16, 2019 by Ravindra singh rajput
For terrible and disrespectful customer service (Videocon D2h) Open
I have been calling videocon d*h for the past * days trying to get my TV to work. Every time I could get them to connect. They said their system isn't working call after ** mins. Even * months back I had faced a similar issue where they asked m...
Jun 16, 2019 by Rhythm
Independent Dth tv issue (Independent TV DISH) Open
First, they stop showing HD channel There has been a continuous issue in Independent TV signals. For more than month star channels were not displayed after that ZEE channel were not displayed. Channels subscription were removed without any info...
Jun 16, 2019 by Harjinder Singh
Signal lost problem (Independent Tv) Open
First, they stop showing the HD channel. There has been a continuous issue in Independent TV signals. For more than month star channels were not displayed after that ZEE channel were not displayed. Channels subscription were removed without any...
Jun 16, 2019 by Nirav patel
Not a single channel is available on the DTH (Independent Tv) Open
Over the past * week, I have been receiving an error on all channels - Signal lost due to bad weather. However, the weather isn't bad at all. No proper response from the company's customer service. No response over mail or Twitter accounts. Hel...
Jun 16, 2019 by Rishi Broto Chakraborty
Tv turner locked (Independent Tv) Open
My STB no is ***************. My STB signal lost before * days but no support by independent TV customer care. Please help me....
Jun 15, 2019 by Mahesh kaulbey
Completely signal lost (Independent Tv) Open
There has been a continuous issue in Independent TV signals. For more than month star channels were not displayed after that ZEE channel were not displayed. Channels subscription were removed without any information. Also, customer care no. is ...
Jun 15, 2019 by Chetan Jagdishbhai Dodiya
