D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

No signal for 2 days and technician charged Rs.150 for doing nothing (Tata Sky) ^Open

On *th & **th July ****, due to bad weather (reason being told) my Tata Sky connection was off. When I made a request, Tata Sky technician made a visit. But when he about to arrived at my home the cable connection automatically started. He just...

Jul 12, 2019 by Rahul Bhagwat

Videocon installation not at all done (Videocon D2h) ^Open

On *th July, I have purchased a videocon d*h set-top box through their online website and received a receipt where they mentioned that installation will be done in ** hours. However, I did not receive any confirmation call or message about this...

Jul 11, 2019 by Venkat Prasad

Refund not issued (Onlinedth.co.in) ^Open

I order dish tv connection on onlinedth.co.in on **th April ****. Order ID is *****. I have requested to cancel this order as I don't have the existing dish tv and this connection was a multi-box connection. ( I didn't know that) Also, I reques...

Jul 07, 2019 by Aslam Riyaz Inamdar

Signal not received (Independent Tv) ^Open

Dec ** I was installed Independent tv and after that first HD & other, some channels are stopped. After then some channels for a time starting and stopped again and again but from ** June-**. Its completely stopped and no one responded locally ...

Jul 06, 2019 by Deependra Singh Naruka

Channels not coming (Independent Tv) ^Open

From last one month channels not coming reason displaying as bad weather but here the weather is good and another D*h working fine. Even there toll-free number working calling to the paid line which disconnects after ** minutes of waiting for i...

Jul 04, 2019 by Ganesh prasad v r

Lack of service not solving any problem (Videocon D2h) ^Open

Actually, I got two times victimized by Videocon d*h. The first time was in the month of May **th ****. My videocon d*h set-top box was not working it got stuck. I cannot watch any channel from that day then I have call customer service centre ...

Jul 04, 2019 by Shashank Goud

Complaint not attending (Videocon D2h) ^Open

I have lodged my complaint number ********* **.**.**** at *.** pm for setup box hanged (tv not working (d*h symbol is displayed after that nothing happens.). Without attending my call by person/phone complaint closed as "Auto Resolution". Again...

Jul 03, 2019 by NRKVN Kumar

Videocon d2h not installed (Videocon D2h) ^Open

Videocon d*h not installed till today and there was no response from the service centre. We had paid money through online....

Jun 29, 2019 by Modugula naveen naidu

Cheated by Videocon D2h (Videocon D2h) ^Open

Channels were not coming from ** days and we kept calling everyday video to check the status. They keep saying us to wait for * hours every day. They accepted that they have charged us unnecessarily without providing any service and delaying to...

Jun 28, 2019 by Hema Balu

Tatasky no signal (Tatasky) ^Open

There is no tatasky signal for the past one week. Every time I log in a ticket and it is auto closed or technician turn up and run away without saying anything. I have enclosed the followup. I have done with the team. Absolutely useless team. N...

Jun 28, 2019 by Albert Joseph

Frequent disconnection of DTH (Airtel DTH) ^Open

*. Reference is made to consumer forum complain No. ******* against DTH. *. It is intimated that I had taken the connection of DIS TV on ** May **, having STB No. *********** and customer ID-**********. *. On ** May **, my set box got dis...

Jun 27, 2019 by Akhilesh kumar

Sundirect DTH package not delivered (Bookmydth.com) ^Open

I have placed orders for a new connection to SUN DIRECT DTH through bookmydth.com website on **th June **** and paid the amount of Rs. *,***.** through my State Bank of India net banking account. My Order Number is ***** and CC Avenue Referen...

Jun 26, 2019 by Saravanan

Videocon D2h not initiating failed payment return/refund to bank account for customer id (Videocon D2h) ^Open

I had recharged videocon d*h account with customer id ********* and registered mobile no. on **th June ****. For the first time I was paying **** Rs via paytm and in the website, during payment, it failed in videocon payment page and I got an e...

Jun 24, 2019 by Avinash Verma

Independent TV fraud none of the channels are coming (Independent Tv) ^Open

From the past two weeks not even opening any channels. The TV screen showing that the signal is lost due to bad weather. But the days very sunny. How come it could be a signal problem. Form the starting installation of the day, I am facing a lo...

Jun 23, 2019 by RAMESH D

Connection not working (Independent Tv) ^Open

Connection not working dt **.**.****. Please do the needful....

Jun 20, 2019 by Radheshyam tiwari

Very bad customer service from Airtel DTH (Airtel DTH) ^Open

My Airtel DTH customer Id is **********. This complaint about the bad customer service of Airtel DTH. I have registered for a new connection on May **, ****, through their website but they did not do any initiative to install the same for anoth...

Jun 18, 2019 by Jineesh MG

No service/network issue (Independent Tv) ^Open

No service displays error *** which is for bad weather. The weathers here is sunny no clouds no rain but there is absolutely no signal at all. Tried contacting customer care but in vain. Its always showing network busy error no matter how many ...

Jun 17, 2019 by Parvez Banvasikar

Independent TV DTH issue (Reliance Big TV) ^Open

We bought this new Independent Tv DTH (later we realized Reliance BIG TV name changed as Independent TV), paid **** for * year unlimited channels and * years free to air channels. It's just * months and for the past * week, not even a single ch...

Jun 17, 2019 by Reddy

All the channel services are unavailable from a long time (Independent Tv) ^Open

From the few weeks, not a single channel is working and it is showing that services are unavailable due to bad weather but it is good weather. I had shown it to a local technician but he told that services are closed by the company itself. So p...

Jun 17, 2019 by Saroj Khati

Independent tv is not working (Independent Tv) ^Open

My set of the box is on but not a single channel is running. In customer care, they said it will start on ** June. Previously also we have some channels problems all channels are not working as per their commitment HD channel is also not workin...

Jun 16, 2019 by Ravindra singh rajput

DTH connection is not provided (Airtel DTH) ^Closed

I have ordered Airtel HD DTH connection via airtel app installed on my mobile last Friday. As per message one customer ID is assigned to my connection. However, Still I didn't get any call for deliver and install the product. Whenever I called...

Aug 26, 2019 by Debaprasad Sasmal

Package not activated (Videocond2h) ^Closed

I have recharged my d*h account on **/**/**** till today package was not activated, customer care agents telling that with * working hrs your problem will be resolved it's already * days gone, till today issue not resolved every day I am trying...

Aug 24, 2019 by T Srikanth

Service not provided (Dishtv) ^Closed

About * months ago I have been set up cable connection for entertainment at my home but only *-* days connection properly working and then my tv is not working. I have been informed many times to cable operator but he does not respond often and...

Aug 01, 2019 by Kamal kumar lodhi

Fraud by Independent TV (Independent dth tv) ^Closed

I have purchased independent TV set-top box on Jan **** with a one-year subscription. But from the start, they are not providing the service. When we contact the customer care they just told us that the service will resume in next month. But fr...

Jul 18, 2019 by KANHU Mohanty

Videocon d2H not installed even after 11 days of paying full money (Videocon D2h) ^Closed

I paid for full Videocon D*H connection on *th July and have been calling them since. They haven't still installed the service even after calling them almost daily. Their customer service representative doesn't know anything and keeps saying it...

Jul 18, 2019 by Vinay

Independent TV connections not received till date even giving payment of Rs 2000 (Independent dth) ^Closed

I had booked connection on **rd November **** but till today I have not received any refund or connection from the company. When I call their service centre initially they told that you will get a connection in ** days & they passed * to * mont...

Jul 18, 2019 by Munish Jethi

Automatic changed the package (Videocon D2h) ^Closed

Every month I am recharging with *** Rs and in that there is some selected channel for which I have created a pack as per TRAI rule. The pack was already created * to * months back itself. After creating pack auto get locked then normally every...

Jul 02, 2019 by Syed imran ahmed

Channel is not work properly (Independent Tv) ^Closed

The service of independent TV dish very bad. In this June month, all the channel is not working properly and show the message of bad weather. Customer care man tells us to solve this problem at ** Jun but here not changes at the condition of di...

Jun 19, 2019 by Karan sharma

Videocon D2H connectivity (Videocond2h) ^Closed

I had requested VideoconD*H to re-establish the connection on **nd May. Initially, request raised on **nd of May for unlocking the connection. Three months payment of **** INR on *th June was paid towards the re-establishing the connection as p...

Jun 11, 2019 by Jeethesh gopinatha pai

Videocon new d2h connection not set (Videocon D2h) ^Closed

I have ordered a new HD box from Videocon on d*h website on *th June ****. They promised that within ** hours the connection will set. But they didn't come to * days. I have contacted their customer care, they have escalated the issue * times. ...

Jun 08, 2019 by Suganthi

DTH connection installation has not done after several days of booking and payment (Airtel DTH) ^Closed

As I need a dth connection. I decided for Airtel digital tv. I ordered it online and made payment online. The customer id also generated. The assurance for installation was within ** hours. But it passes, when I tried to inquire at helpline nu...

Jun 05, 2019 by Sidhartha Sankar Jena

Limited signal/no signal (Dish TV) ^Closed

No signal is from *.*.** but due to network and electricity problem complaint at customer centre was registered on **.*.** but till date, no technician visited or resolved the problem. I have contacted customer care executive more than ** times...

Jun 02, 2019 by Dilip kumar singh

Problem in channel (Independent Tv) ^Closed

I have taken *-year subscription offer from Independent TV promising over *** channels. But now I am unable to enjoy the services as almost **% of the channels are removed by the company citing technical problem or Trai guidelines. Firstly Star...

May 27, 2019 by Kamal Kishore

No services given (Sri Balaji Cable Network) ^Closed

They took the money and no services are given. They behaved very rudely and abused me. Please help....

May 27, 2019 by Seetalakshmi

Full and final of dealership (Independent Tv) ^Closed

I had dealership of independent tv in Kotdwar Uttrakhand for which I have resigned * months ago in February. But till now my full and final is not done by the company. When I try to contact them normally they don't take my calls and if they tak...

May 27, 2019 by Akshay wadhwa

Independent TV subscription (Independent Tv) ^Closed

As I m independent tv customer I have bought a one-year subscription. But I can not enjoy the usual channels also because of its discontinuity. Very cheap service from customer care. Not giving any perfect date of channels continuity not transf...

May 26, 2019 by Rupali waghchoire

My most favourite channel is removed from platform (Videocon D2h) ^Closed

My old mother watches only JINVANI religious channel. But Videocon company removed that channel from there platform. I request for it continually but anybody doesn't respond....

May 25, 2019 by Prashant Gandhak

Service not delivered in lieu of money (Priya Cable Company) ^Closed

These guys are based out of Sector *** (Near Mother Dairy) charged money in advance for TV cable from my aged parents and for * consecutive months and didn't provide any channels. My parents went to them and asked them to provide the connection...

May 23, 2019 by Shayari Bhattacharyya

Fraud has happened (Tata Sky India) ^Closed

Recently I shifted from one location to another within Bangalore. I called tata sky CC that my box is not working as per the process. I requested for relocation. I cancelled the request because I didn't have the Dish and I asked the CC executiv...

May 23, 2019 by Venu

Tata Sky executives and technicians are not providing support for their disrupted services (Tata Sky) ^Closed

Tata sky executives and technicians are not providing support for their disrupted services. Since * days (**th May ****) the complaint has been lodged but their executives give false assurances that their technician team will be visiting soon b...

May 23, 2019 by Lalatendu Pattnaik