D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

Box not working denying warranty (Tata Sky) ^Open

We want your immediate help in getting justice to our issue. The tata sky workers have disappointed us with their dissatisfying resolutions & biased judgement in the name of company policy. We are a regular customer of tata sky from ****. They ...

Jul 17, 2019 by Aaqib Bashir

No response to no signal issue (Tata Sky) ^Open

Tatasky having the problem of no signal. Requested the technician visit. The visits time requested was * am to ** am. The appointment scheduled **-** to **-** cancelled the appointment. Requested new on next day specifically requested timing b...

Jul 16, 2019 by Rajesh anil vartak

Videocon D2H services not given (Videocon D2h) ^Open

My CID ********. In spite of several calls and emails to their customer care, the company is not bothered to install D*H at Bhubaneswar after the relocation. I am requesting them to refund the balance of Rs ****/- which they are not doing. Need...

Jul 15, 2019 by A R Raghavendra

Independent TV not working (Independent Tv) ^Open

My independent tv reliance digital is not working since * months. No channels being aired and very pathetic service. Initially, it worked for a few months and stopped the connection permanently. When we were taking the connection it was promise...

Jul 15, 2019 by Nitin katakam

I have a recharge of Rs. **** on dated **.**.**** for Videcon D*H customer ID No. ******** in name of Rajesh Modi. As per company policy if you recharge for month ** you will get the benefit for one month recharge. My pack is of Rs. ***. So my ...

Jul 13, 2019 by Rajesh Kumar Modi

No signal for 2 days and technician charged Rs.150 for doing nothing (Tata Sky) ^Open

On *th & **th July ****, due to bad weather (reason being told) my Tata Sky connection was off. When I made a request, Tata Sky technician made a visit. But when he about to arrived at my home the cable connection automatically started. He just...

Jul 12, 2019 by Rahul Bhagwat

Videocon installation not at all done (Videocon D2h) ^Open

On *th July, I have purchased a videocon d*h set-top box through their online website and received a receipt where they mentioned that installation will be done in ** hours. However, I did not receive any confirmation call or message about this...

Jul 11, 2019 by Venkat Prasad

Refund not issued (Onlinedth.co.in) ^Open

I order dish tv connection on onlinedth.co.in on **th April ****. Order ID is *****. I have requested to cancel this order as I don't have the existing dish tv and this connection was a multi-box connection. ( I didn't know that) Also, I reques...

Jul 07, 2019 by Aslam Riyaz Inamdar

Signal not received (Independent Tv) ^Open

Dec ** I was installed Independent tv and after that first HD & other, some channels are stopped. After then some channels for a time starting and stopped again and again but from ** June-**. Its completely stopped and no one responded locally ...

Jul 06, 2019 by Deependra Singh Naruka

Channels not coming (Independent Tv) ^Open

From last one month channels not coming reason displaying as bad weather but here the weather is good and another D*h working fine. Even there toll-free number working calling to the paid line which disconnects after ** minutes of waiting for i...

Jul 04, 2019 by Ganesh prasad v r

Lack of service not solving any problem (Videocon D2h) ^Open

Actually, I got two times victimized by Videocon d*h. The first time was in the month of May **th ****. My videocon d*h set-top box was not working it got stuck. I cannot watch any channel from that day then I have call customer service centre ...

Jul 04, 2019 by Shashank Goud

Complaint not attending (Videocon D2h) ^Open

I have lodged my complaint number ********* **.**.**** at *.** pm for setup box hanged (tv not working (d*h symbol is displayed after that nothing happens.). Without attending my call by person/phone complaint closed as "Auto Resolution". Again...

Jul 03, 2019 by NRKVN Kumar

Videocon d2h not installed (Videocon D2h) ^Open

Videocon d*h not installed till today and there was no response from the service centre. We had paid money through online....

Jun 29, 2019 by Modugula naveen naidu

Cheated by Videocon D2h (Videocon D2h) ^Open

Channels were not coming from ** days and we kept calling everyday video to check the status. They keep saying us to wait for * hours every day. They accepted that they have charged us unnecessarily without providing any service and delaying to...

Jun 28, 2019 by Hema Balu

Tatasky no signal (Tatasky) ^Open

There is no tatasky signal for the past one week. Every time I log in a ticket and it is auto closed or technician turn up and run away without saying anything. I have enclosed the followup. I have done with the team. Absolutely useless team. N...

Jun 28, 2019 by Albert Joseph

Frequent disconnection of DTH (Airtel DTH) ^Open

*. Reference is made to consumer forum complain No. ******* against DTH. *. It is intimated that I had taken the connection of DIS TV on ** May **, having STB No. *********** and customer ID-**********. *. On ** May **, my set box got dis...

Jun 27, 2019 by Akhilesh kumar

Sundirect DTH package not delivered (Bookmydth.com) ^Open

I have placed orders for a new connection to SUN DIRECT DTH through bookmydth.com website on **th June **** and paid the amount of Rs. *,***.** through my State Bank of India net banking account. My Order Number is ***** and CC Avenue Referen...

Jun 26, 2019 by Saravanan

Videocon D2h not initiating failed payment return/refund to bank account for customer id (Videocon D2h) ^Open

I had recharged videocon d*h account with customer id ********* and registered mobile no. on **th June ****. For the first time I was paying **** Rs via paytm and in the website, during payment, it failed in videocon payment page and I got an e...

Jun 24, 2019 by Avinash Verma

Independent TV fraud none of the channels are coming (Independent Tv) ^Open

From the past two weeks not even opening any channels. The TV screen showing that the signal is lost due to bad weather. But the days very sunny. How come it could be a signal problem. Form the starting installation of the day, I am facing a lo...

Jun 23, 2019 by RAMESH D

Connection not working (Independent Tv) ^Open

Connection not working dt **.**.****. Please do the needful....

Jun 20, 2019 by Radheshyam tiwari

DTH SERVICE ISSUE (Airtel DTH) ^Closed

Since yesterday many subscribed channels are not playing. Called up ***-******** just prior to this complaint. They insist for service charge to check and fix the problem. When i am paying rental every month for the equipment is not their job ...

Nov 09, 2019 by Amutha.v

Videocon DTH charges 25 per day (Videocon D2h Services ) ^Closed

* months ago i called customer care and activated basic plan (*** rupees). i recharged for *** and now within ** days balance is nill . They said base plan will not work for ** days . And the customer care executive disrespect me for not re...

Nov 05, 2019 by Rakesh

Not proper service (Videocon D2h Services ) ^Closed

Remote was not working so asked to cone and resolve it has been * days nobody had came neither they responded properly When i call they just tell me ** hours * hours etc...

Nov 05, 2019 by Mahesheswari

New connection is not installed (Dish TV) ^Closed

I have paid rs.*** for the installation of multiconnection dish tv connection online last saturday.But till date neither technician has visited nor my money is refunded although dish tv disclaims intallation within ** hours. Please resolve my i...

Nov 03, 2019 by Rakesh kumar

NOT RECEIVING SIGNAL (Tata Sky) ^Closed

सिग्नल न मिलने के मूल कारण को खोजे बिना, गैर तकनीकी तकनीशियन ने सेट टॉप बॉक्स को **.**.**** चेंज कर दि...

Nov 02, 2019 by Surender Kumar

Fraud by Tata Sky (Tata Sky D2h) ^Closed

फ्रोड करके पैसा गबन करना...

Nov 02, 2019 by Bideo kumar

More than 20 days no broadband service (Excitel) ^Closed

I Ramakulai.P having excitel broadband service connection but more than ** days i haven't service. I raised ticket in the first day of disconnection and send mail to customer help & called many times to customer care and informed to local techn...

Oct 14, 2019 by Ramakulai papannagari

Worst cable service (Sbbv) ^Closed

The coordinator is not at all responding. Thus offering the worst cable service. Please help....

Sep 07, 2019 by Vaishali Rajan Wankhede

Pending refund not received (Independent Tv) ^Closed

We had order Independent TV dish service about a year back and they were incapable of providing the connection. Now it has more than ** months since I have been asking for the refund and there has been no response from the head of the departmen...

Sep 07, 2019 by Kirti Singh

Independent Tv DTH service suspended (Independent Tv) ^Closed

I have installed the Independent TV DTH box on March **. From May ** so on service is interrupted. Tried to call customer care but provided number was wrong. No reply of mail query....

Sep 07, 2019 by Amit Kumar

Reduced validity of recharge done (Videocon D2h) ^Closed

This is the *th time I have been facing the problem. Whenever I do recharge in the d*h they show me the actual day of the next recharge date but afterwards, they reduce it by * to * days every time. They are doing this again and again please so...

Sep 03, 2019 by Khushbu Mishra

Account is not activated inspite of abundant balance (Tata Sky) ^Closed

Tata sky customer service is not working. They can't resolve a simple software issue even after * days of the complaint....

Sep 01, 2019 by T.Suresh

Set top box is not working (Videocon D2h) ^Closed

Complaint no. *********. My set-top is not working. I have raised complaint about that on date **/**/**** but every day my complaint got closed by fake comments. Till now no one visits to resolve the problem. In my family, everyone is waiting t...

Sep 01, 2019 by Arvind Sharma

I have pay full payment for dish tv pack 319 but they stop my channel (Dish TV) ^Closed

I have paid full payment for my super family pack rs *** but now they stop my channel which is already in my pack and tell me that pay rs *** extra for service visit then your problem is resolved what can I do...

Aug 29, 2019 by Ravi kant sharma

Poor service received (Videocon D2h) ^Closed

Videocon service is poor from last Saturday my box is off but no problem solve till date I have call customer care many time. I m really fedup now I m going to consumer forum. ...

Aug 28, 2019 by Anami Prasad satsangi

Dth service closed (Independent Tv) ^Closed

Due to the company's due or dispute between antrix and independent tv antrix close the signal of independent dth TV..the consumers pay for annual pack .last ** days they can't see tv due to non payment of dues to antrix while the consumer are ...

Aug 27, 2019 by Nishant Yadav

Set up box not working (Videocon D2h) ^Closed

I recharged after * monthwith ****/- but the set up box is not working Now they r asking me for ****/- rs to change the set up box I don't want to use the service and now i want my recharge refund done on **th August ...

Aug 27, 2019 by Ankit Srivastava

DTH connection is not provided (Airtel DTH) ^Closed

I have ordered Airtel HD DTH connection via airtel app installed on my mobile last Friday. As per message one customer ID is assigned to my connection. However, Still I didn't get any call for deliver and install the product. Whenever I called...

Aug 26, 2019 by Debaprasad Sasmal

Package not activated (Videocond2h) ^Closed

I have recharged my d*h account on **/**/**** till today package was not activated, customer care agents telling that with * working hrs your problem will be resolved it's already * days gone, till today issue not resolved every day I am trying...

Aug 24, 2019 by T Srikanth

Service not provided (Dishtv) ^Closed

About * months ago I have been set up cable connection for entertainment at my home but only *-* days connection properly working and then my tv is not working. I have been informed many times to cable operator but he does not respond often and...

Aug 01, 2019 by Kamal kumar lodhi