How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV.
Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include:
- Airtel Digital TV
- Dish TV
- Tata Sky
- Reliance Digital TV
- Videocon D2H etc.
Commonly Reported DTH Complaints in India?
The most commonly reported D2H complaints by customers include:
- Poor TV signal
- Channel not added in pack
- Recharge not done
- No customer support
- Inappropriate charges etc.
So what can you do if you have complaint against your DTH provider?
How to resolve DTH Complaints in India?
1. Contact DTH Company
First and foremost you should raise your concern at the DTH customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :
Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575
2. Report to TRAI
However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI.
You can call TRAI at 0120-6898689 or mail them at firstname.lastname@example.org. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India.
3. Send a Legal Notice
If you still feel helpless, the next best option would be approaching your nearest consumer forum. But before approaching Consumer forum, you first need to send Legal Notice to the opposite party. Hire an advocate to send a professionally drafted legal notice to TH company.
4. File a Consumer Forum case
The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. If you do not want to take legal action yourself then File a complaint today to get started.
Not showing z Marathi, Colors, Star, Tv* z Yuva, news channels, cartoon channels. Every day happens this. And we made thousands of complaints in their office but still the same problem we are facing....
Apr 12, 2019 by Dasharath parab
Due to TRAI regulations, my services were altered. When I requested for restoring my services they raised a request but did not resolve it....
Apr 12, 2019 by Dhanunjay Tayi
Videocon D*H the worst service provider I have seen. They don’t seem to take their customers seriously at all. I’ve been ringing their customer care numbers for days now and the people don't know how to respond to customers and they cut the...
Apr 11, 2019 by Manjunath K
I have taken videocon HD pack for one year. But HD channels not coming and phone numbers cannot get through. No email and no reply from the company. Also called dish TV but they refuse to entertain videocon complaint....
Apr 11, 2019 by Manish
Apr 11, 2019 by Ashwin Nalawade
Cable TV service provider services are very poor. So many times after complaints no positive response. There is always picture quality, network and signal etc problems coming. ...
Apr 10, 2019 by Ahmad
As per TRAI orders, the consumer will be able to choose the TV channels of his choice after **st March. But still, we are bearing with the choices and plans of the service operator who are charging very high as compared to our earlier monthly c...
Apr 10, 2019 by Abhinav
I have recharged for Omni HD pack from the month of December **** to November ****. But I am unable to view many of channel from few days from *th April **** to till date ** April ****. I called so many times to customer services but I do not...
Apr 10, 2019 by Puneet Kumar verma
My videocon D*h services are interrupted from April *th showing signal not found and I have raised a complaint to resolve the same. Every time I called their customer centre they simply say that an engineer will visit your premises today and he...
Apr 10, 2019 by Ravi M
Videocon D*H HD set-top box not working since *th April **** without any intimation prior, no messages, no SMS nothing. The set-top box is not going further "D*H" page. I tried calling customer care, but it's not reachable. Any time it gets co...
Apr 10, 2019 by Harish
I am requesting the dish TV customer service centre to reinstall our connection to our new location in Bangalore for the last **days. They are not responding properly and not taking positive action to our request instead they have blocked my nu...
Apr 10, 2019 by Chetali Surana
I have opted for Omni HD pack by paying Rs. **** for a year in October ****. But since last few days, I am not able to watch the channels under the same plan. Do I need to reselect the channels?...
Apr 09, 2019 by Swagat Thavare
I have been calling customer care of Videocond*h for about a month for selecting channels of my wish and a complaint (complaint no. ********* registered on *th March) for not being able to select channels but no resolution of complaint has happ...
Mar 31, 2019 by Jithin
Dish Tv VC No. *********** My plan was activated for * years non-stop package in Telugu, which costs **** rupees for *-year non-stop package and ** rupees monthly charge for Telugu channels add on. My *-year nonstop package ends on the date *...
Mar 08, 2019 by Navaneeswar Rao B
How to file a complaint against Company?