D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

Not showing selected channels (Shri Sainath Cable ) ^Closed

Not showing z Marathi, Colors, Star, Tv* z Yuva, news channels, cartoon channels. Every day happens this. And we made thousands of complaints in their office but still the same problem we are facing....

Apr 12, 2019 by Dasharath parab

Services not rendered (Dish TV) ^Closed

Due to TRAI regulations, my services were altered. When I requested for restoring my services they raised a request but did not resolve it....

Apr 12, 2019 by Dhanunjay Tayi

D2H not working from past 3 months (Videocon D2h) ^Closed

Videocon D*H the worst service provider I have seen. They don’t seem to take their customers seriously at all. I’ve been ringing their customer care numbers for days now and the people don't know how to respond to customers and they cut the...

Apr 11, 2019 by Manjunath K

Channels not coming despite paying (Videocond2h) ^Closed

I have taken videocon HD pack for one year. But HD channels not coming and phone numbers cannot get through. No email and no reply from the company. Also called dish TV but they refuse to entertain videocon complaint....

Apr 11, 2019 by Manish

हमारे चाईनल बार बार बंद हो जाते है , उनका फोन भी नही लगता (Videocon D2h) ^Closed

...

Apr 11, 2019 by Ashwin Nalawade

Poor cable TV service (Maxmode Cable) ^Closed

Cable TV service provider services are very poor. So many times after complaints no positive response. There is always picture quality, network and signal etc problems coming. ...

Apr 10, 2019 by Ahmad

Unable to choose my favourite TV channels (Den cable network) ^Closed

As per TRAI orders, the consumer will be able to choose the TV channels of his choice after **st March. But still, we are bearing with the choices and plans of the service operator who are charging very high as compared to our earlier monthly c...

Apr 10, 2019 by Abhinav

Service not provided (Videcon D2H) ^Closed

I have recharged for Omni HD pack from the month of December **** to November ****. But I am unable to view many of channel from few days from *th April **** to till date ** April ****. I called so many times to customer services but I do not...

Apr 10, 2019 by Puneet Kumar verma

Worst customer service (Videcon D2H) ^Closed

My videocon D*h services are interrupted from April *th showing signal not found and I have raised a complaint to resolve the same. Every time I called their customer centre they simply say that an engineer will visit your premises today and he...

Apr 10, 2019 by Ravi M

Set top box not working (D2h Videocon) ^Closed

Videocon D*H HD set-top box not working since *th April **** without any intimation prior, no messages, no SMS nothing. The set-top box is not going further "D*H" page. I tried calling customer care, but it's not reachable. Any time it gets co...

Apr 10, 2019 by Harish

Not reinstalling our connection (Dish TV) ^Closed

I am requesting the dish TV customer service centre to reinstall our connection to our new location in Bangalore for the last **days. They are not responding properly and not taking positive action to our request instead they have blocked my nu...

Apr 10, 2019 by Chetali Surana

Channels not working (Videocon) ^Closed

I have opted for Omni HD pack by paying Rs. **** for a year in October ****. But since last few days, I am not able to watch the channels under the same plan. Do I need to reselect the channels?...

Apr 09, 2019 by Swagat Thavare

Unable to select channels (Videocon D2h Services ) ^Closed

I have been calling customer care of Videocond*h for about a month for selecting channels of my wish and a complaint (complaint no. ********* registered on *th March) for not being able to select channels but no resolution of complaint has happ...

Mar 31, 2019 by Jithin

Change the existing package (Dish TV) ^Closed

Dish Tv VC No. *********** My plan was activated for * years non-stop package in Telugu, which costs **** rupees for *-year non-stop package and ** rupees monthly charge for Telugu channels add on. My *-year nonstop package ends on the date *...

Mar 08, 2019 by Navaneeswar Rao B