D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV.

Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include:
- Airtel Digital TV
- Dish TV
- Tata Sky
- Reliance Digital TV
- Videocon D2H etc.

Commonly Reported DTH Complaints in India?

The most commonly reported D2H complaints by customers include:
- Poor TV signal
- Channel not added in pack
- Recharge not done
- No customer support
- Inappropriate charges etc.

So what can you do if you have complaint against your DTH provider?

How to resolve DTH Complaints in India?

1. Contact DTH Company
First and foremost you should raise your concern at the DTH customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

2. Report to TRAI
However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI.

You can call TRAI at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India.

3. Send a Legal Notice
If you still feel helpless, the next best option would be approaching your nearest consumer forum. But before approaching Consumer forum, you first need to send Legal Notice to the opposite party. Hire an advocate to send a professionally drafted legal notice to TH company.

4. File a Consumer Forum case
The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. If you do not want to take legal action yourself then File a complaint today to get started.

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Services not rendered (Dish TV) ^Closed

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D2H not working from past 3 months (Videocon D2h) ^Closed

Videocon D*H the worst service provider I have seen. They don’t seem to take their customers seriously at all. I’ve been ringing their customer care numbers for days now and the people don't know how to respond to customers and they cut the...

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Channels not coming despite paying (Videocond2h) ^Closed

I have taken videocon HD pack for one year. But HD channels not coming and phone numbers cannot get through. No email and no reply from the company. Also called dish TV but they refuse to entertain videocon complaint....

Apr 11, 2019 by Manish

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...

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My videocon D*h services are interrupted from April *th showing signal not found and I have raised a complaint to resolve the same. Every time I called their customer centre they simply say that an engineer will visit your premises today and he...

Apr 10, 2019 by Ravi M

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Apr 10, 2019 by Harish

Not reinstalling our connection (Dish TV) ^Closed

I am requesting the dish TV customer service centre to reinstall our connection to our new location in Bangalore for the last **days. They are not responding properly and not taking positive action to our request instead they have blocked my nu...

Apr 10, 2019 by Chetali Surana

Channels not working (Videocon) ^Closed

I have opted for Omni HD pack by paying Rs. **** for a year in October ****. But since last few days, I am not able to watch the channels under the same plan. Do I need to reselect the channels?...

Apr 09, 2019 by Swagat Thavare

Unable to select channels (Videocon D2h Services ) ^Closed

I have been calling customer care of Videocond*h for about a month for selecting channels of my wish and a complaint (complaint no. ********* registered on *th March) for not being able to select channels but no resolution of complaint has happ...

Mar 31, 2019 by Jithin

Change the existing package (Dish TV) ^Closed

Dish Tv VC No. *********** My plan was activated for * years non-stop package in Telugu, which costs **** rupees for *-year non-stop package and ** rupees monthly charge for Telugu channels add on. My *-year nonstop package ends on the date *...

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