D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV.

Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include:
- Airtel Digital TV
- Dish TV
- Tata Sky
- Reliance Digital TV
- Videocon D2H etc.

Commonly Reported DTH Complaints in India?

The most commonly reported D2H complaints by customers include:
- Poor TV signal
- Channel not added in pack
- Recharge not done
- No customer support
- Inappropriate charges etc.

So what can you do if you have complaint against your DTH provider?

How to resolve DTH Complaints in India?

1. Contact DTH Company
First and foremost you should raise your concern at the DTH customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

2. Report to TRAI
However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI.

You can call TRAI at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India.

3. Send a Legal Notice
If you still feel helpless, the next best option would be approaching your nearest consumer forum. But before approaching Consumer forum, you first need to send Legal Notice to the opposite party. Hire an advocate to send a professionally drafted legal notice to TH company.

4. File a Consumer Forum case
The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. If you do not want to take legal action yourself then File a complaint today to get started.

Package not delivered and denied to refund back (Videocon D2h) ^Open

I am extremely disturbed with the pathetic service of d*h customer care department. I have been an HD customer for more than * years with * connections at home and always paid for annual packages in advance. Somehow without informing me my pa...

Apr 13, 2019 by Anjalee Arora

2nd connection mirroring (D2h Videocon) ^Open

D*h id - ******** The new TRAI guidelines say that there is no discount on the *nd connection so we are free to choose different channels for the *nd connections not necessarily mirror the primary connection. I have been calling them they have...

Apr 12, 2019 by Asghar ali

Unresponsive customer care (Videocon D2h Services ) ^Open

Despite changing pack online the same is not activated even after * days. No response from customer care. Only free channels are available even recharging for ***** in last October....

Apr 12, 2019 by Subhasis Roychowdhury

DTH payment made but connection not provided (Sun Direct Dth) ^Open

I have made payment for Sun DTH activation on *th April **** for *** INR and on **th April for *** & *** INR. But Sun has not acknowledged payment nor activated the connection. The complaint raised to the team on *th April with **hrs resolution...

Apr 12, 2019 by Nikhil Sree

Cheated with the HD Omni offer (Videcon D2H) ^Open

I had opted for HD Omni plan in November **** and paid Rs. ****/- for the full year subscription. In this offer it was clearly mentioned that I can see Free_Hd Marathi add on channels, Free SD Marathi add on channels, Free Sony ten*, free Sony ...

Apr 12, 2019 by Sanjay Sarang

Product not delivered (Videocon D2h) ^Open

I had booked a connection online with work order no ******** and it is not delivered yet. I had asked for cancellation on *th April as the order was delayed and they had cancelled the order with complaint no *********. I had not received the r...

Apr 10, 2019 by V Chandrashekar

Services not given (Vishwesh Cable Network) ^Open

This email is regarding a complaint to be registered against Vishwesh Cable network **ft ring road, Mariyappanapalya, Jnanabharathi post, Bangalore ******. Initially, I had opted for a normal SD connection paying the fee of set-top box and in...

Apr 10, 2019 by Praveen

Customer care numbers are not connecting (Videcon D2H) ^Open

My recharge is annual and is about to end in few days. I tried all source to get in contact with our service provider in order to get assistance for my future recharge but none of their customer service executives could be contacted as all num...

Apr 10, 2019 by Amit Tewari

Not complying with TRAI guidelines (Videocon D2h) ^Open

Videocon d*h customer Id- *********. Currently, I have * active Videocon d*h connections. As per TRAI guidelines, I should be able to select channels of my choice on each set-top box. But from past * days, I am trying to do this and even call...

Apr 10, 2019 by Ganesh Kesan

Service not provided (Onlinedth.co.in) ^Open

I have booked prepaid but they have not delivered. So I want to cancel and refund my money but they are not ready to listen. Before making payments they were ample support but soon after making the payment they have simply vanished. They do not...

Apr 10, 2019 by Aditi Pathak

DTH is not working (Independent Tv) ^Open

My Independent TV DTH is not working from last * month. After several chase ups with customer care over the phone and also by mail there is no effective response from them. They just use to lie every time. They are not giving a refund also. Ple...

Apr 10, 2019 by Dhirendu pattanaik

Not getting proper service (Videocon D2h) ^Open

On dated *-*-****, I recharged for Rs ***. But still, my service is not resumed. I called to customer care. First, they took ** min to pick up the call and after that, they told me that there is a technical problem. I am calling to customer car...

Apr 10, 2019 by Aniket

DTH setup query (dthcompare.com) ^Open

Dthcompare.com website sets false expectations that they will set up and install the Dth connection within * hours but in reality, their technicians do not even care to pick the calls from their customers and even if they pick the calls, they w...

Apr 10, 2019 by Anurag Vaddepalli

Not removing add on services after request (Videocon D2h) ^Open

I am a customer of Videocon d*h. I requested to remove add on services but even after calling *-* times and raising the complaint, the company not resolved my complaint. Its customer care no. is also not working properly. Now my most of the cha...

Apr 09, 2019 by NEERAJ KUMAR MISHRA

Very poor and improper response provided by the company (Videocon D2h) ^Open

I need a proper justification from Videocon d*h service. I have recharged for the *-year package in April ****. As per the promises and confirmation from Videocon customer support executive and supervisors I am supposed to view all the channels...

Apr 09, 2019 by Ramki

Poor customer support (Videocon D2h Services ) ^Open

For last ** days, we are not getting the d*h signal for customer id #********* and I have raised a complaint regarding same with Videocon customer service. They have taken multiple complaints of the issue and they assured that they will send th...

Apr 09, 2019 by Nagesh Gupta

Service not providing (Videocon D2h) ^Open

I raised a complaint number - ********* with videocon D*h and continuously following up them. I called multiple times to call centre but no one turned up. Whenever I call to customer care they are saying that the engineer going to reach today b...

Apr 08, 2019 by Badrinath

Disconnection of cable connection (BRIGHTWAY COMMUNICATIONS, Toopran) ^Closed

Cable operator has disconnected the cable without prior intimation or notice on the pretext of not paying bill, but I have lot of times informed operator to collect the Bill's in advance, they have neglected to collect bill and disconnected, it...

Apr 19, 2019 by P Sampath Reddy

Worst customer services (Independant Tv) ^Closed

Firstly, we are unable to contact the respective company. Secondly, the respective company promised and gave a free subscription for * year but now they are charging for each & every single channel before the end of * year. They are removing th...

Apr 19, 2019 by Deepak Gupta

Customer care is not responding (D2h Videocon) ^Closed

Since the last three days, I try to recharge Dth. Before that, I want to know any package or offers. So I try to call customer service but they did not respond to my calls. Simply they told our system was not working we can't help you. You can ...

Apr 19, 2019 by Mulla Abul husen

Worst service provider and misleading people (Independent Tv) ^Closed

I got an Independent TV connection activated on March *th with the assurance that gets more than ** HD channels initially and over a period of time all channels will be upgraded to HD. After ** days this company started showing their real face....

Apr 18, 2019 by Prash Bhat

Freedom pack channels are disabled (Independent Tv Reliance) ^Closed

Many of us have already heard about Reliance BIG TV AKA Independent TV. So these guys have created many of their customers in name of Freedom pack where they had promised to give all HD and SD channels for * year with absolutely no fee. Now, th...

Apr 17, 2019 by Vikalp Nagar

Pathetic service of cable operator (Balaji Cable ) ^Closed

Pathetic service provided by the cable operator in Virar East. No objection handling not receiving calls, no proper answer and aggressive behaviour. Please help me out....

Apr 17, 2019 by Rohit Sawant

TV channels blocked (Reliance Big TV) ^Closed

Customer ID is **********. None of their contact numbers works. Always remains busy. Earlier I was using Videocon TV after that came with this product in which I have to pay Rs. **** for freedom **** pack. Only because of this I have chosen th...

Apr 17, 2019 by ANIS DAYANI

Star Channel does not provide by operator (Independant Tv) ^Closed

Independent tv does not provide star channel to me and its subscribed by me. Please help me in this matter....

Apr 17, 2019 by Kapil Singh

Signal not available all the time (Videocon D2h) ^Closed

I am getting signal not available for most of the time for most the channels. Customer Care number is always busy and even not being informed over IVR how much approximate waiting time for getting connected to CC representative. Facing this pro...

Apr 17, 2019 by Parag Ramesh Uchit

Disconnecting channels (Independent Tv) ^Closed

My customer ID is **********. I have taken a subscription on **.**.**. While giving connection they said it is for one year for all channels. Now they have disconnected all most all important channels. Now their customer care is not listening a...

Apr 16, 2019 by Suvasis Patra

Worst service provided (Independent Tv) ^Closed

Worst service provided by the Independent TV Dth. Facing *** signal lost problem from * weeks. Complained several times but got no solution. Only received following message on date * April **** Dear Customer, your service request number is **...

Apr 16, 2019 by Pawqn Kumar

Cutting my channels (Independent Tv) ^Closed

I am not getting my channels. Some of my channels are not available but I was supposed to get * years free channels....

Apr 15, 2019 by Mohd Mehboob

Not responding from the last 2 months (Videocon D2h) ^Closed

One day I noticed that my TV shows "Signal not available". I thought it may be due to no balance in the account then I recharged with Rs.***, but it's not resolved the problem. I have checked the cable from the top to bottom. But I don't see an...

Apr 15, 2019 by Surya Prakash Jamalpur

Package not delivered (Videocon D2h) ^Closed

A few weeks now we do not get the channels we subscribed for and already paid an annual renewal fee in Jan ****. Despite a balance of over **** rupees, we do not get any channels that have been subscribed....

Apr 14, 2019 by Sujeetha

Engineer visit not done by requesting 4 times (Videcon D2H) ^Closed

I requested to customer care of d*h for an engineer visit. I requested * times till now visit not done. Customer care always takes ** minutes to receive calls....

Apr 13, 2019 by Gulshan

Channels not working (Videocon D2h) ^Closed

I have * connections. Some channels are not working for both the connections. I have tried to call the customer centre. The number is not reachable. When the number connects very rude customer service people ask to call after ** mins and still ...

Apr 13, 2019 by Mr Lotlikar

D2h website cheating customers (Videocon D2h) ^Closed

I have * connections of Videocon d*h at home. As per the new regulations when I try modifying channels for one connection, the same set of channels gets activated for all connections. Videocon is cheating customers through its hopeless website ...

Apr 13, 2019 by Ajey Simha

Deactivation of connection (Dish TV) ^Closed

I have two dish TV connection one is parent and other is the child. I have asked on ** April **** to temporary deactivate my parent connection and continue with child one. The call centre guy has asked me to recharge the same I have recharged m...

Apr 13, 2019 by Abhay singh

Channel not work still balance available (Videocon D2h) ^Closed

I have videocon d*h connection and balance is **** but a few days ago they remove all channels and still not on. What problem to them. Please do the needful....

Apr 12, 2019 by BHAULAL GOPINATH NAGARE

Channel not shown as per my package (Independent Tv) ^Closed

I'm an Independent TV subscriber since Nov ****. I was promised all the channels would be free for * years under Basic Freedom pack but since Mar ****, they have been removing one channel after the other and as of today (*/*/**) ** channels are...

Apr 12, 2019 by Shailendra chaudhary