Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.
According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.
Famous Automobile Companies of India
The leading automobile companies in India include:
Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.
Most Common Automobiles Complaints
The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:
- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.
How to resolve Automobile Complaints?
So how can an individual file a vehicle complaint? Keep on reading to know more.
1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :
Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500
However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.
So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.
2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.
3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/
We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.
We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.
Most Common Issue Reported for Automobiles Complaints
On **/**/**** I purchase Creta, white *.* Diesel model. Date of Reg. : **/**/**** Chassis No. : MALC***ULJM****** Engine No. : D*FBJM****** Actually, I wish to purchase from Shivalik Hyundai, S.G. Highway but on that day they were not able ...
Jul 16, 2019 by Prashant Sunilrao Dalvi
I have bought Santro Sportz from Dream Hyundai Ghaziabad on **th May ****. Which means it's over ** days since I have purchased the vehicle but yet not received the RC and registration number. I am continuously following up with the sales guy, ...
Jul 14, 2019 by Hemant Verma
We have purchased Okinawa Praise on **-Aug-****. At the time of *th servicing on **-**-**** Okinawa service centre called us & told that all the batteries are damaged. But all the batteries are in the warranty period of * year. But Okinawa is n...
Jul 12, 2019 by Conliv Food Services Pvt. Ltd.
As we buy a Royal Enfield bullet classic. We pay around *.* - * lakhs. But when we pay there is no such quality provided by them. *-* days back I parked my classic *** at some shopping complex near about at *:** p.m. When I came back there was ...
Jul 08, 2019 by Udesh Puri
I got a ceramic coating of my brand new car from detailing devils Ludhiana and they spoil the original paintwork of the car during restoration service....
Jul 08, 2019 by Mukul
मेरे द्वारा बजाज कंपनी की मोटरसाइकल सी टी *** दिनाँक **/**/**** को मेसर्स गायत्री मोटर ए॰ बी।रोड पचोर ...
Jul 05, 2019 by Omprakash rathour
My i** Asta met to a major accident on **/**/** near Pune. I filed a complaint to Hyundai on **/**/***- No is ********** for same i.e. "Why Airbag was not get opened". It was a lethal accident may be life taking for me. Hyundai not taking serio...
Jul 05, 2019 by Chandrashekhar Mewade
I have requested for car repair and denting on *th June from Go Mechanic app. Someone from Moto Valley called and said that my request is assigned to them from go Mechanic. He took my car and sent an estimation for ***** after negotiation and m...
Jun 29, 2019 by Purwasha Majumdar
I bought a new Hyundai Creta petrol automatic car in February **** from Peeyesyem Hyundai, Mylapore. The car had a stuttering engine and no acceleration despite pressing accelerator which resulted in a near fatal accident to me. I am asking for...
Jun 26, 2019 by Vanmathyv
I gave my car (HONDA AMAZE) for service on **.*.** at TVS Sundaram Motors @SALEM. On the next day that is on **.*.** at *.** pm, they informed me to come and take back the car after completing the service. I reached by *.** pm and I was delayed...
Jun 24, 2019 by Joseph
I have done my vehicle service at the authorized hero service centre on June **, ****, and was delivered on the same day at * pm. As of today on June **, ****, I was cleaning my bike I saw there was damage in my vehicle, where the side cover of...
Jun 24, 2019 by BHAVANI SANTHOSH RAO VEERLA
Trust Toyota? Really! They just broke out trust. Toyota is widely known for its reliability and customer support, right? Trust Toyota just broke our trust! We bought a Toyota Innova Crysta as our workhorse and the first car in the family, fully...
Jun 21, 2019 by Kunal Dobhal
I have given my bike at an authorized service centre. At that time my bike is at running condition no issue with the bike except engine sound. When they fixed my engine they are not able to start my bike (Pulser Rs ***) and they are bothered me...
Jun 14, 2019 by Awishkar Kumar
Again same starting problem in my Renault kwid car. The same thing happened repeatedly three times within seven months. I have already paid Rs ***** on it. Three times break down of a car in seven months is pathetic. Seems like, I am getting pu...
Jun 07, 2019 by Sarbajit dey
I have purchased a vehicle Hyundai grand i** sports model dated **/**/**** registration number is HP ** E **** from Dev Bhoomi Hyundai Rajvir Motor Complex, NH-**, Kanlog, Shimla-****** H.P. But after one & half month around **** km there is a...
Jun 07, 2019 by Manish Mehta
I am ** years old. Scooter mileage till now only **** km (around). Carrying services as per schedule meaningless if my scooter is under extended warranty but not eligible. Please help to refund my ₹***. The emails received from service centr...
Jun 05, 2019 by Varanasi suryanarayana
साहेब माझ नाव गजानन पाटील आहे माझी गाड़ी च इंजिन च काम निघाल होत मि गाड़ी फर्स्ट चॉइस नेशनल गेरा...
Jun 05, 2019 by GAJANAN PATIL
I bought a car from PPS Motors Nagawara Bangalore and my refund was not processed. After * weeks I got a partial refund and balance is not yet given and there is no response too for the calls and emails. This is really mental harassment and fin...
Jun 02, 2019 by Arvind Kumar M
Datsun sold us a defective vehicle. Engine and clutch broke down within **** kilometres. I had a pathetic experience with the service team. After changing the parts the vehicle is underperforming. Service team not ready to acknowledge. It doesn...
May 30, 2019 by MOUMITA SANDEEP KHANGAOKAR
An NRI recently moved back to India. With a great trust on Toyota, I had booked an Innova Crysta Auto Gear, particularly as I am not used to manual driving but Harsha Toyota had delivered a manual transmission Innova instead. Now Toyota says th...
May 28, 2019 by Gopi krishna kishore