Automobiles Complaints
Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.
According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.
Famous Automobile Companies of India
The leading automobile companies in India include:
Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Hyundai Motors
Toyota Motors
Skoda
M.G. Motors
Mercedes
Volkswagen
Honda
Kia Motors
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.
Most Common Automobiles Complaints
The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:
- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.
How to resolve Automobile Complaints?
So how can an individual file a vehicle complaint? Keep on reading to know more.
1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :
Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500
However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.
So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.
2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.
3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/
We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.
We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.
Most Common Issue Reported for Automobiles Complaints
Complaints
Cheating by maruti (Maruti Suzuki India limited) Open
I purchased a maruti automatic Alto recently not even driven ***** km amt accutator is not working. The part is costing more than the car. ...
Feb 22, 2020 by Akshay
Tata Nexon has Manufacturing defect must be Recalled (Tata Motors) Open
This complaint is from a very patient but utterly Harassed customer of Tata Motors & Hemkund Tata Wazirpur, Delhi. Unfortunately, I had planned to buy a Tata Nexon XMA - AMT(Automatic) Diesel car a year ago in December **** from Hemkund Tat...
Feb 17, 2020 by Raj Nair
Vehicles are not delivered (Daimler trucking India Ltd ) Open
This is vineet kumar.One week ago i planned to buy * Bharat Benz **** trucks.so for tht i asked my near by dealer Anand trucking.then their sales executive said me as per govt.notifctaion we have to sale our BS* stocks before ** Feb n we are no...
Feb 14, 2020 by Vineet Kumar
Service complaint (classic jupiter) Open
Hi I have given bike service and i informed that bike is having pumping problem, and they written the complaint and finally claimed the bill amount of **** and gave discount through AMC and I paid ****/-. but after one day the bike gave me trou...
Feb 13, 2020 by Gunamanikyam Anil Kumar
Commitments not fulfilled by dealer (SARYASH AUTO PVT LTD YAMAHA Dealer Yamaha Motota) Open
I purchased a two wheeler from Yamaha Authorised dealer. While buying the product I requested them for a choice registration number and paid extra amount for the same. It was not a fancy number (could be difficult to get), but an easily availab...
Feb 09, 2020 by Ravi Gujar
Cancelled my booking without any notice and no help was given (Zoomcar India Private Limited) Open
I booked a zoomcar with booking I'd (JPS***LS*) applying a promocode "newpun****" which got applied and I got the discount and paid the rest amount and I got the confirmation mail and messages but after two days when I had already booked fligh...
Feb 06, 2020 by Hitesh Mohnot
Accesories not provided as per brochure manual (HYUNDAI) Open
I had purchased car Creta *.* SX CRDi AT from Soham motors, Aurangabad, Maharashtra in last month ( **/**/****). But I regret to inform you that as per the car brochure/ manual, the car is not delivered with Diamond cut alloy wheels. As the car...
Jan 31, 2020 by DEELIP N SAWANT
Car engine failure within 7 days of purchase (Volkswagen India Private Limited) Open
I BOUGHT A NEW CAR POLO GT TSI FROM GURUGRAM ON ** DECEMBER ****. ON ** JANUARY **** AT **:** AM I WAS COMING BACK TO HOME AND MY CAR ENGINE GOT FAILED AT *** KMS ONLY....
Jan 25, 2020 by GURSAHIB SINGH DEOL
Bad quality of paint and imporper work (Gomechanic Car Service) Open
I had given my car for denting and painting to Gomechanic, it was told to me that all the dents will be covered and paint quality will be good.. also was told that there will be a guarantee of * years in case of any issue with paint.. I started...
Jan 24, 2020 by Swapnil
HSRP not done within time (Pothens Mahindra Kollam) Open
I purchased one Mahindra FB *.* T Pick up on **.**.**** from Pothens Mahindra, Dealer, Mahindra & Mahindra, Kollam(Quilon), Kerala. I registered the vehicle on **.**.**** in Kottarakara SRTO. Today is the **th day when I registered my vehicle. ...
Jan 18, 2020 by Jaferkhan.R.U
Self Driven car company not refunding booking amount (Voler Car Rental ) Open
I booked rental car in Voler Cars through online on **-**-**** and date of journey is on *-**-****, but on **-**-**** his booking was canceled then I had inquired about this issue and they told your booking was canceled due to that car was acci...
Jan 10, 2020 by Nikhil Kulkarni
Not getting my NOC and RC (Girija Driving School) Open
I was living in Bangalore global village. I had to shift Faridabad due to job change. I contacted Girija driving school (RTO Agent, **********), near back gate of global village to get My Bike NOC on **th Oct ****. He promissed me that he'll ...
Jan 02, 2020 by Nirdesh kulshreshtha
Cheated by Pratham Motors (Pratham Motors Private Limited) Open
I booked a car , Alto K** VXI with pratham motors on Dec ** **** . Once the deal was finalized for a *** amount and agreed to be delivered after * days , the same day when I booked my car I got a call from their service person named srivastha t...
Dec 30, 2019 by Rajarshi Dutta
Manufacturing defects in vehicle (Royal Enfield) Open
The vehicle came with major manufacturing defects like Non-functional clutch plates, engine overheating, non-functional fuel gauge, rear disk, rear-wheel bent, worn-out rearview mirrors, bike wobbling after reaching **kmph, etc. I raised a comp...
Dec 24, 2019 by Venkatesh
Did not get Vehicle registration number as per my requirement (Shree Jain Mobikes) Open
I booked a bike and before getting the bike delivered or making the payment, I was very specific about the registration number. But, after making all the payments, they got me a different number. ...
Dec 23, 2019 by Manjunath M G
Illegaly charged by the car dealer Brigade Honda BLR (Brigade Honda) Open
I had purchased Honda Amaze (p) V CVT from Brigade Honda on **th Nov., ****. I have paid full payment as per the sale-persons verbal quotation. However, when I receive all the bills and tax invoice, I calculate that the actual paid amount by me...
Dec 20, 2019 by Saurish Das
Wrong location and breakdown car was alloted (Zoomcar India Private Limited) Open
BOOKING ID # JPS****QU booking at *:** pm, trying to locate the car for half an hour as the app was showing the wrong location, it was not even starting, I asked customer care to cancel the booking and they charged fully. No person to help me o...
Dec 15, 2019 by Shivam Gupta
Vehicle Registration (Okinawa Scooters) Open
Me Sushant kumar sahu odisha ke rehne wala hun. meine saraipali, chhattisgarh ke ek show room se okinawa battery scooty kharida **-**-**** ko lekin abhitak mujhe vehicle ki RC nahi diya show room ne....
Dec 06, 2019 by SUSHANTA KUMAR SAHU
Service not done properly (BMW CAR) Open
I had given my car for service but the way of service was very bad. In fact, my car was working properly in the past and after service from go mechanic, my car smoothness went away. Lots of negative things are there please take some action agai...
Dec 06, 2019 by Haiderali mansuri
Service warranty and customer service issue (United Motors) Open
Sir/Mam I had purchased a vehicle of United Motors named Renegade Commando from the showroom named Shivalaya Colonisers (P)Ltd on **/**/**** costing Rs******. At the time of purchasing many promises were made by the company and showroom regar...
Dec 03, 2019 by SHREYANSH
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's