How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.
According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.
Famous Automobile Companies of India
The leading automobile companies in India include:
Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.
Most Common Automobiles Complaints
The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:
- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.
How to resolve Automobile Complaints?
So how can an individual file a vehicle complaint? Keep on reading to know more.
1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :
Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500
However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.
So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.
2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.
3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/
We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.
We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.
Defect in the product (Tata Motors) Open
During *st Service of our Tata Tiago, I have noticed that if we view through a bottom portion (approx. ** - ** mm from the bottom of dotted sticker) the front windshield has a refraction view. This is causing more problem whenever I see over th...
Apr 22, 2019 by Keshava Prasad HR
Old model vehicle delivered (Vespa) Open
I had visited Jaydev Motor showroom in the month of February **** to inquire about new Vespa Elegante *** cc. They said we have a new stock of January **** model. So I planned to buy and purchase new Vespa Elegante *** scooter from Jaydev motor...
Apr 18, 2019 by Mohamed Salman Shingeri
Regarding the change of tyre (Goodyear Tyres) Open
As my earlier complaint on **/**/**** at Complaint no- **********. The Goodyear Dealer comes for inspection on **/**/**** and on checking the tyre he is saying that it is not coming in the insurance policy. The inspection person is saying that...
Apr 16, 2019 by AKASH VERMA
Not refunding my money (Pmg Motors) Open
I have done an advance payment for a * wheeler vehicle on dated **.**.**** to PMG Motors at Satichaura, Cuttack-******, Odisha. Further due to some monetary problems I can't buy the vehicle. After a few days, I went to PMG Motors and asked them...
Apr 15, 2019 by PADMA CHARAN SAHU
Bike issue not resolved (Honda Two Wheelers) Open
Last year after getting my bike cbr***r serviced from JKM Leela Honda Rakesh marg Ghaziabad. It started to make a disturbing noise in the engine. I went to service centre they changed a few parts but the sound started to come again after ** km ...
Apr 14, 2019 by Akash Chaudhary
Want the refund of my money (Mahindra & Mahindra) Open
Please help me one fraud company cheated me Mahindra and Mahindra Company. Their head office is in Delhi and their phone no is **********. I sent money to Mahindra Singh. ...
Apr 11, 2019 by Sasit nayak
Cheated by the company (Kawasaki India (orange Auto Pvt Ltd)) Open
I have purchased a Kawasaki Vulcan S **** Model (Orange) from Orange Auto behalf of my wife name and I paid full on-road amount as advance (*, **,***/- Six Lakhs twenty nine thousand one hundred fifty nine rupees) to Orange Auto Pvt Ltd on **rd...
Apr 06, 2019 by Suribabu Yalala
Car not delivered (Tata Motors) Open
I have booked Tata tigor car at marigold motors bhandup on **th April with an amount of rs.****. **%Car loan passed through icici bank bhandup branch and dd disbursed to marigold motors on **th May **** After repeated calls to dealer there is...
Jun 04, 2018 by Paresh chheda
Regarding wrong service and information (Royal Enfield) Open
मैंने */**/** को Apna bullet Arjun automobile Daltonganj Jo ki Royal Enfield ka authorised Service centre hai centre mein servicing ke liye diya tha mujhe ** no **** ko gadi servicing Kar Ke Wapas ki Gayi aur mujhe bataya Gaya k...
Sep 12, 2017 by Priyank tiwari
Delay in refund of loan amount (Kosi Automobile Pvt Ltd) Open
I booked car on **-**-**** from Kosi Automobile Pvt Ltd. Applied for car loan from Axis Bank, Pune and got it sanctioned. The loan amount was disbursed on **-**-****. Due to family reasons I had to cancel the booking. Approached bank for loan c...
Jul 05, 2017 by Shubham Sanu
Refund of money () Open
**-**-**** is my sister marrige and for gifting her a car we booked a ( eon white color car) By giving a booking amount of rupess **** (five thousand rupess) vied recipet no. A***** Dated:**-**-**** The company commited us to give us t...
May 25, 2017 by Ashish kumar
How to file a complaint against Company?
"The company immediately dispatched the vehicle within 3 days of receiving the legal notice from Voxya. Thanks to team Voxya as I have received the vehicle now. "
Complaint filed against: Maruti Suzuki