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Siddharth Trivedi filed complaint against Youbroadband on Oct 10, 2020
I am facing some installation challenges where i had raised a request with You broadband on *th Oct **, have observed in spite of calling you guys several times my tickets are getting resolved without getting attended.
While installing and making the payment have already informed Mr. Harshad Makwana ( Sales Agent : *******) about my requirements, it has been more than a week and still my installation is not done properly. None of the agent visited at my place all this below tickets are resolved without even contacting me.
Today i spoke to tech engineer and sales person : they blame each other as every half hour my internet stops working, my job is at stake now : the work which took * hrs it take ** hrs to complete due to this connection issue. Have complain several times to customer service / technician / sale executive too but there is no resolution to it. I do not think that my issue will get resolve i want my money back so that i can move to other service provider. I will attach the call recording of sales person and technical executive blaming each other.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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