Loading...
Akhilesh Kumar Rai filed complaint against Airtel on Dec 18, 2020
Xstream Executive by name of Karan from V* Global Services with Emp. ID V*/****** (ID attached here with) distributed pamphlets in my locality claiming to provide Airtel Xstream Fiber Connections. Upon my inquiry about services, he assured me that my area is under service cover of Xstream and he came for KYC showing his ID card.
I booked my connection on his strong hard selling request and made payment of ₹**** via Payment link generated by Airtel and sent to my registered mobile number on **/**/****. Transaction reference number for the same is **********. I am attaching the screenshot of the same here with.
Problem started when it came time for installation. As many as * technicians called from Airtel and confirmed that Xstream services are not yet live on my location. Upon calling the above-mentioned employee who is working for Airtel is now either not answering my calls or making some new stories.
My patience exhausted when I tried to call Airtel customer care but there is no in person call attendant available and IVR sent me link to raise the issue via Airtel App. I tried that too, but it was even more pathetic and is constantly displaying message of something broken so not able to take the request.
Lastly, I wrote a mail at ***@in.airtel.com but still no resolution.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Please take one plan and refund another plan payment
I am using Airtel Fastag for a long time but recently they suspended my Fastag due to non-completion of KYC for which I was not informed in advance. After that I completed the KYC of Fastag on **.**.**** but till da...
I recharge ₹** for * days on this Number **********. It deducted the money but the recharge didn't get into my number and the message came.
I have recharged my airtel prepaid number with *** with unlimited * G data but i m getting only * gb data
Initially I approached for a broadband connection and I made an payment ,my area network manager came and said it's not possible to give connection and he cancelled it's been a ** days but still I didn't receive any...