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Muskan filed complaint against Dot and key on Sep 22, 2025
I ordered * sunscreens watermelon cooling hyaluronic sunscreen ** g. Dot and key added two freebies barrier repair oil free moisturizer **g and mango detan facewash moisturizer **g. I ordered on ** august and received order almost after ** days. First estimate delivery date is * sept then they changed to ** sept. Again they changed delivery date to ** sept then again to ** sept and then again to ** sept. Somehow they deliver order on ** sept. But they dilever t wrong product. I informed them multiple but they are not confessing their mistake. I want reshipment for my order either I want replace or refund.
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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