Flipkart - wrong product delivered

Despite repeated complaints and escalation attempts, neither Opposite Party has accepted responsibility for resolving the grievance. Flipkart has repeatedly directed the Complainant to contact Godrej, whereas Godrej has directed the Complainant back to Flipkart. As a result, the Complainant has been left without any effective remedy despite clear evidence that the product delivered does not match the product ordered. This conduct demonstrates deficiency in service, failure of grievance redressal mechanisms, and unfair treatment of the consumer. The Opposite Parties are attempting to shift responsibility onto each other while the Complainant continues to suffer financial loss and inconvenience. FACTS OF THE CASE The Complainant purchased a "Godrej **** Model * Ton * Star Split Inverter AC with Wi-Fi" through Flipkart under Order ID OD****************** for a consideration amount of Rs. **,***. The product was purchased after reviewing the specifications displayed on the Flipkart platform, which clearly stated that the air conditioner was equipped with Wi-Fi functionality. Upon delivery and installation, it was discovered that the product supplied was not the Wi-Fi model that had been advertised and ordered. Instead, a non-Wi-Fi variant was delivered to the Complainant. The delivered product materially differed from the specifications mentioned in the product listing and invoice, thereby constituting misrepresentation of product specifications and deficiency in service. Believing the product delivered to be the correct product, the Complainant proceeded with installation through the authorized technician and incurred installation expenses of Rs. *,***. Subsequently, upon discovering that the delivered product was not the Wi-Fi model ordered, the Complainant immediately contacted Flipkart customer support and raised the issue. Despite repeated communications and submission of documentary evidence, Flipkart failed to provide an adequate resolution. During discussions with Flipkart representatives, the Complainant was informed that even if the product was returned, the installation charges paid by the Complainant would not be reimbursed. Such a stand is arbitrary, unjust, and contrary to consumer rights because the installation expense was incurred solely due to the delivery of the incorrect product by the Opposite Parties. The Complainant proposed multiple reasonable resolutions including: a. Replacement with the correct Wi-Fi model originally ordered; b. Full refund including installation charges; c. Appropriate compensation if the incorrect product was retained. Despite these reasonable requests, the Opposite Parties failed to provide a satisfactory resolution. The Complainant was therefore compelled to raise a complaint before the National Consumer Helpline under Docket Number *******. The actions of the Opposite Parties have caused: Financial loss; Unnecessary expenditure towards installation; Loss of promotional and offer-period benefits; Mental harassment and inconvenience; Repeated follow-ups and waste of time. GROUNDS OF COMPLAINT The Opposite Parties are liable for: Deficiency in Service under the Consumer Protection Act, ****. Unfair Trade Practice by advertising and selling a product with specifications that were not actually supplied. Misrepresentation of Product Features leading the consumer to purchase a product different from what was delivered. Failure to provide a reasonable and complete remedy after the error was brought to their notice. Failure to reimburse expenses directly arising from the Opposite Parties' mistake. RELIEF SOUGHT The Complainant respectfully prays that the Hon'ble Commission may be pleased to direct the Opposite Parties jointly and severally to: A. Refund the product purchase amount of Rs. **,***; B. Refund installation charges of Rs. *,***; C. Refund any applicable platform fees, convenience fees, EMI charges, or associated costs incurred by the Complainant; D. Pay compensation of Rs. **,*** towards mental agony, inconvenience, harassment, loss of time, and deficiency in service; E. Pay litigation and complaint expenses incurred by the Complainant; F. Alternatively, provide immediate replacement with the correct Wi-Fi model originally ordered along with reimbursement of installation and reinstallation expenses and compensation for inconvenience caused; G. Pass any other order deemed fit and proper in the interest of justice. LIST OF DOCUMENTS Copy of Order Confirmation. Invoice of Product. Screenshot of Product Listing showing Wi-Fi specification. Photographs of Delivered Product. Proof of Installation Charges (Rs. *,***). Email Communications with Flipkart. National Consumer Helpline Complaint Acknowledgement (Docket No. *******). Any additional correspondence and evidence. DECLARATION I hereby declare that the facts stated above are true and correct to the best of my knowledge and belief and that no material facts have been concealed. Place: Kolkata