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ASHOK KUMAR SINGH filed complaint against Store24 on Apr 9, 2019
After seen advertisement on Facebook I ordered one mobile i.e. Redmi note * online on STORE** and I made a payment through Sanghai Retails Network. My first transaction of Rs ****/- was failed but the amount was debited on dated ** March **** with order no-********, then again I made a payment of Rs. ****/-. It was also debited with order no-********. I called customer care many times for first payment refund but they were asking * days times for a refund. After waiting for */* days I have not received any refund. After that, I received my wrong order of local mobile phone worth Rs. ***/- instead of Redmi note * mobile. I made a returning request but now I am not able to contact the customer care. Please help me to resolve my issue as soon as possible.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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