Flipkart - Wrong Item Delivered

Wrong Item Delivered

REF Number -IN********************

I am writing an email for the last ** days with no reply from flipkart I am writing to express my deep frustration with the washing machine that I recently received from your company. I had ordered a specific model, but what was delivered to me was completely different.

This mistake has caused me a great deal of inconvenience and wasted a lot of my time. I had to rearrange my entire schedule to be present for the delivery, and now I am left with a washing machine that I never ordered nor wanted.

I would like to request an immediate replacement of the correct washing machine that I had initially ordered. I am not interested in any other model or compensation, I just want the product that I paid for.

I hope that you can resolve this issue as soon as possible so that I can have a properly functioning washing machine in my home. I trust that you will take swift action to rectify this mistake and ensure that it does not happen again in the future.

FYI I ordered
Whirlpool *.* kg * Star, Inverter Heater Fully Automatic Top Load with In-built Heater Grey (*** BW PRO INV H *.* GRAPHITE)

and I received
Whirlpool *.* kg Fully Automatic Top Load Washing Machine Grey (MAGIC CLEAN *.* GENX GREY *YMW)