TVS Credit Services - Wrong Deduction of Penalty against Customer ID No
C Sivakumar filed complaint against TVS Credit Services on Jan 8, 2021
Sir, I have purchased a mobile on EMI (Customer ID No. ****CD*******) for which TVS Credit Services is deducting EMI from my account. Due date for EMI is **rd day of every month. On ** Jan **** I maintained sufficient amount in my account for paying the EMI, but the company did not deduct the EMI on due date, instead, I was informed through SMS that as **.**.**** was a holiday the EMI will be deducted within the next * working days. Even then I did not wait for those * days and I paid the EMI of Rs. **** online vide Reference No. ************IGAKEQTHF* on **.**.****. Even after paying the EMI within the stipulated period, TVS credit services has deducted an amount of Rs. *** as penalty on **.**.**** citing the reason that, Mandate Fail Charge. So, I request you to kindly rectify this and re credit the wrongly deducted amount into my account at the earliest please. C Sivakumar
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